Daily cleaning, installation of cabin HEPA filters on flights from Wales to Middle East
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Scores according to KAYAK customer reviews
Pros: "Very nice airplane and pleasant crew"
Pros: "The socks offered in business were comfortable and nice looking. The red wine was good."
Cons: "The food was just average and the seat not too comfortable"
Pros: "Fast boarding"
Cons: "Slow in refuelling, got us delayed for 40-"
Cons: "Everything was OK"
Pros: "The crew were excellent and seats were comfy."
Cons: "Headphones for the entertainment centre.could have been better. Sound quality not great."
Cons: "I congratulate the KLM crew!"
Pros: "Just as I expected. And I made my last connection easily."
Cons: "KLM was not prepared to get wheel chair passenger off plane. Cost me delay of 1 hour. I will never fly KLM again."
Pros: "Everything was smooth and effortless."
Cons: "Can’t think of anything."
Pros: "Cabin facilities"
Cons: "They didn’t bring one of my bags"
Pros: "Like the overall KLM experience"
Cons: "Food could have had better quality and the stewardess served it all at once versus in the various courses."
Pros: "Seat space a bit tight . I should have upgraded to more leg room . Next time!"
Cons: "Long haul flight made pleasant by KLM"
Pros: "Everything was good except for the entertainment consul for one of our seats."
Cons: "One of our entertainment consuls had to be rebooted 4 times and still didn’t work. We gave up asking."
Cons: "Larger meals."
Pros: "Crew was good"
Pros: "They considered my reguest of vegiterian food."
Cons: "I have no complaints."
Pros: "Entertainment options."
Cons: "Service was poor, seat did not recline, and the food was terrible."
Pros: "Everything OK"
Pros: "Gaps between seats are very narrow."
Cons: "when serving drinks, cabin crew limited to serve liquor only once and it was poor service."
Cons: "Having to change my seat to accommodate a rude belligerent passenger, who had taken my seat, refused to move until spoken to by steward. She then made my flight a nightmare, until I let her sit in my aisle seat. Even then she was not satisfied, she abused me the whole flight damaged the screen so I could not use it until the steward fixed it. Demanded that I except any and all alcohol to give to her to drink. When I am tea total she then continued to abuse me. I asked the steward to move me he just shrugged his shoulders and said there was nowhere else. This is definitely my the worst flight I have experienced."
Pros: "Very pleasant, professional crew"
Cons: "Very slow check in. Mainly because other passengers obviously don't read instructions re: weight/contents of cabin bags etc. Would be helpful if there was additional staff to deal with them away from check in desk. This would mean that others did not have to queue for 25 minutes because the check in girls also had to deal with them"
Cons: "The flight advertised meals..a small pastry was served an hour into the flight. I asked when the meal would be and was told a few hours...which turned out to be breakfast..i wated all night for food that only came an hour before landing. Now hungrey and tierd.I.will not be flying klm ever again !!"
Pros: "Staff very pleasant"
Cons: "Evening snack was not the greatest breakfast was pretty food"
Pros: "Shirt flight but well catered, boarding was efficient and quick."
Cons: "Not lots of legroom but adequate for an hour long hop. It was cold on board and also had to board via steps from outside"
Pros: "I bought the Airport tickets for my Russian friend. However customs would not allow her to board the plane unfortunately. That's not Kayaks fault. I would definitely book with Kayak again. Many thanks."
Pros: "Seats were comfortable and there was enough room for hand baggage. I slept during the flight so do not have opinion on entertainment."
Cons: "Not able to charge my digital devices. When serving beverages and food, the same flight attendant missed me a few times. That was annoying but other attendants were very nice."
Pros: "Good entertainment options. Nice flight attendants"
Cons: "It would be helpful for short people to be able to adjust the head rest lower on the seat. More recent released movies would be helpful. More leg room. Not charging more money to choose seats."
Pros: "Easy to board and easy flight."
Pros: "Able to fly direct to ansterdam"
Cons: "Have to lay over on the way back. More expensive than other airlines."
Pros: "He missed it due to having a 32 minute layover, which he ran all the way to board."
Cons: "he had no choice but to look at the closed door of his flight, and wait an additional 7 hours and they didn't even give him a voucher for food. I'm his mother, I'm currently visiting family in Scotland, so couldn't help him much. I'm pretty disgusting and disappointed by the whole experience."
Pros: "Service, technology"
Cons: "Could not print by boarding card and was not allowed to board in Amsterdam"
Cons: "I can't take the flight because i'm not Chilean and I don't have a reembolse or other flight ,... nothing . Finally I take other flight with other company"
Pros: "Short flight with good communication."
Cons: "Nil to complain."
Cons: "Boarding was a free for all. The travelers did not pay attention to the priorities."
Pros: "The crew came to get me from the arrival gate to get to the departure gate since our plane was delayed. It helped to know that the airline was checking to make sure we made the flight."
Cons: "I did not get my luggage in Nairobi. The delayed flight that was the most likely reason it did not get to the connecting flight to Nairobi."
Cons: "Amesterdam airport employee was really rude"
Pros: "Boarding was a breeze and the staff were lovely. Online check was very simple and easy to navigate."
Cons: "The amount of extras you have to click no to while checking in online."
Pros: "The supplied pack of toothpaste/toothbrush"
Pros: "Cabin crew very pleasant"
Cons: "Lost our bags, little sympathy from staff"
Pros: "Easy Boarding"
Pros: "Usual professional and friendly service from my airline of choice for most destinations."
Cons: "OLD OLD plane with hard seats and tiny screens"
Pros: "It was so easy to board and I had no inconvenience. It took 4 minutes from when I said goodbye to my family till when I was at the front of the gate."
Cons: "Nothing! It was all great!"
Pros: "On time."
Cons: "No negative"
Cons: "Why do the crew have to slam the overhead and catering compartments to get them to shut?"
Pros: "Crew service"
Cons: "Flight delayed."
Pros: "Very efficient boarding, fast and professional but warm and friendly. The plane was very clean and quite spacious for a two by two configuration. On time departure and landing and smoothed processing at the other end."
Cons: "Nothing to improve"
Pros: "It's the best flight I could get for such a low price. But don't expect to to get the best and newest planes around but it's still overall a good experience."
Cons: "Quite bummed the plane didn't have wifi / USB"
"When we asked for blankets flight attendants claimed to have distributed all they had to children, so they didn't have any left. This is not the first time they have this problem on russian airlines. If they pass water or liquids when you're asleep they will never pay attention to ask you. We had to ask 2 or 3 flight attendants to get 1 set of headphones to watch a movie at least. Also, carry-on baggage was difficult to find room to fit."
Cons: "Old A330, entertainment system is very tired of this world"
Pros: "average crew. very empty plane with not many passengers. Seats seem average"
Pros: "pretty good"
Cons: "on the level withother major airlines"
Pros: "Helpful and friendly crew."
Pros: "TV on board"
Cons: "The crew is absolutely unfriendly. I felt down from escalator after registration on the flight. I asked the stewardess to move me to places of increased comfort, as my knee was swollen and I could not bend it. The stewardess answered that they have no competence to transfer me to these places."
Pros: "Great service and amazing crew"
Cons: "All good!"
Cons: "It would be ok should we not lossed our luggage(( awful!"
Pros: "The flight attendants were friendly and helpful. Especially when we were leaving they took care that nobody would leave their stuff. The captain voice on announcement was calm and relaxed and it calibrated the right relaxed atmosphere during the flight."
Cons: "Everything was good"
Pros: "Helpful person to check us in (though online check in didn't work)."
Pros: "Clean plane"
Cons: "To have entertainment. Choice in food."
Pros: "Boarding was smooth"
Cons: "I missed an earlier connecting flight and was placed on a later flight at a window seat with the most uncomfortable seating. I sat there for the entire flight with pain from how hard the seat felt. Also, the drinks and refreshment was severely lacking. The wait time between drinks and meals was too long. I found it odd that they didn’t serve drinks with food either"
Pros: "Elderly assistance was excellent! Thank you Aerflot!"
Pros: "Crew was nice and priority boarding made a huge difference."
Cons: "My seat was broken and couldn't lean back the WHOLE flight. Food was terrible at times unbeatable and stale. Flight left an hour and a half late and captain did not even announce the reason"
Pros: "Service , food , comfort , flight arrived on time , wide selection of movies"
Cons: "Everything great"
Cons: "No entertainment. Long queues for boarding. no food option for vegetarians."
Pros: "Good flight. No trouble anywhere, very professional."
Cons: "Wine on the menu, but no wine on the flight coz Dubai is dry. SERIOUSLY???"
Pros: "Was excellent"
Pros: "Care, comfort, good food."
Pros: "The boarding"
Cons: "The heat! It was crazy hot"
Cons: "I had received a boarding pass to the gate #15 and was waiting next to that gate for the boarding. Sheremetievo changed it to the gate #2 and call my last name with completely wrong pronunciation. When I realized that my plane is leaving I had to run more than 1 mile to the gate #2 for the 3 min. You have to be a world champion to do it in time so I was 2 min late. The company forced me to buy a new ticket for $100 from Moscow to St Petersburg and said that they never recognize that that is their fault. Several other people were late to that plane."
Pros: "Friendly and halpfull stuff"
Cons: "Food is very poor quality and untasty. Last rows of seats do not have chosee because alternative meal is finish..."
Cons: "The crew had no smile, neither a hospitable attitude. The food in the second meal seemed stale. I did not finish the meal for fear of getting sick. The entertainment system was the slowest I have ever used in my life. The glass holder for my seat was broken. It took me 7-8 times calling assistance that someone finally came, which took at least 40 minutes. And last but not the least there was water dripping on the passenger next to me."
Pros: "Always on time, excellent service, very professional, very clean, food and beverages are good"
Cons: "the poor headphones and noise make it impossible to understand movies. they should add subtitles also in english movies."
Pros: "Free wine in econom class Dinners and supper Free headphones included"
Cons: "The seats are still cramped"
Pros: "From Athens to Moscow, the crew was very nice and friendly. I was happy we had a meal served and allowed wine. Boarding was easy and smooth. I appreciated having connection to charge my phone."
Cons: "The space was small which is fine for a 4 hour flight."
Pros: "We were traveling from Moscow to Zurich and had just 1,5 hrs time gap between the flights. I know, this is very short, but still we were hoping to get our baggage on time. Unfortunately, it did not happen. We were told that our baggage is "still in Moscow" when we arrived to Zurich. This is second time it happens while traveling with Aeroflot from Moscow. ."
Cons: "Lost baggage"
Pros: "Great service. Very decent food."
Cons: "Boarding process is not well organized."
Pros: "Professional service"
Cons: "The legroom on the flight was the smallest I've ever experienced on the international flight. It was extremely uncomfortable."
Pros: "Everything was perfect!"
Pros: "Food was ok. No alcohol ((("
Cons: "No alcohol. No tv no wifi"
Pros: "Was pleasantly surprised by the comfort aboard and friendliness of staff. While the headphones provided were not great, I used my own and greatly enjoyed the inflight entertainment system. The food and drink selection were good, and we were fed quite a bit throughout the 8 hour flight. Staff was extremely attentive and very friendly."
Cons: "The boarding process loudspeaker @JFK Terminal 1 was completely inaudible. There was a long line of all the passengers for a long time, instead of announcing and boarding by zone. There was no air option on the flight, and with it being extremely full, it was very hot on board."
Pros: "i like the the the counter service when i was getting breading pass"
Cons: "the crew were so rude and not kind. and not polite. I was sitting in wrong seat and one lady came and she forced and rudely thread me to get up from the seat and take the right seat. i was really upset with the crew"
Cons: "didnt get a kosher meal"
Pros: "Boarding was neat and orderly."
Cons: "No entertainment but a decent flight from Athens to Moscow. They don't seem to very liberal with beverage options and one man was refused coffee because it was the "cold drinks" being served. I'm used to people being a little more catered to. No entertainment and really close seats."
Pros: "There was a bottle that leaked in the overhead compartments. I was dripped on during take off. They cleaned up the mess, but I still had to smell like alcohol for the rest of the flight. It was unfortunate, but everyone was pleasant."
Pros: "Entertainment and food"
Cons: "I checked in early among the first ten and they still left my luggage behind. I still don't have my bag. It arrives from Russia at 145 am tonight and I fly out to Orlando at 250 am. why wasn't my bag on my page?. I hope I get it. Out of the four flights I took, all but one were extremely late with no explanation as to why. I missed one connection and had to stay in airport hotel in Moscow. They gave me food and took care of the hotel, but when I kept asking about my connecting flight out of Moscow, no one would give me a straight answer. There's a definite language barrier and culture barrier. Customer service is curt and brash at best. When I asked about getting my delta skymiles Again in Moscow, the guy at the counter was annoyed with me, but eventually looked it up."
Pros: "The leg room was sufficient (I'm 183 cm), plenty of room overhead for the luggage and the food was quite good."
Cons: "I got tickets 10 days ago but when I checked in they said there was no seat for me. They didn't care"
Pros: "The movie options were good"
Cons: "I had to sit separately from my husband on a 12-hour flight and on the previous flight from St.P to Moscow. I never had this kind of problem with any other company but Aeroflot! We never paid for seats either but we never had to. We just wanted to sit together and we bought our tickets almost a year in advance. Also food was disgusting. The worst food I had on the plane."
Pros: "Cold sandwich was better than United A's hot meal."
Cons: "Aeroflot cancelled my flight. I had to leave at 2:30 am 18 hours early. Vayana did not try to help. I was cheated out of a day in Moscow and a night in a fabulous hotel. Did the 8:45pm flight go?"
Pros: "Flew Aeroflot from Moscow to Wash. DC. Flight was on time, pleasant service crew, decent in-air entertainment. All for a very reasonable price. Will use again."
Cons: "After boarding, we sat in the plane for an hour while the engines were off. Not necessarily the crew's fault."
Pros: "convenient flight times, very good service"
Pros: "The seats were good"
Cons: "No entertainment"
Pros: "had to cnx due to covid-19"
Cons: "had to cnx due to covid-19"
Cons: "No screens or headphones on board, you had to download an app on your phone and use your own earphones to watch a very limited amount of films/tv shows. Very tight seats, not reclining enough. It was like being on a low cost flight but for 5 hours. Very uncomfortable."
Pros: "Nothing really."
Cons: "Their time."
Pros: "La atención excelente. La comida muy buena. El abordaje y la entrega de equipajes a tiempo."
Pros: "Newer aircraft. Fantastic service"
Pros: "Seats are not too tight. Professional crew. Ventilation and overall aircraft comfort was good."
Cons: "Food can be better."
Pros: "The fact that I was not able to fly due to ethiad trying to make extra money was something I will Never forget"
Cons: "No airline has ever treated me this poorly. I hope this never happens ever again to anyone"
Pros: "Overall service"
Cons: "I had to check in my cabin bag"
Pros: "have good lounge seats"
Pros: "Seat upgrade in response to complaint"
Cons: "Etihad website did not allow check in and seat allocation until arrival at the airport. This meant that, despite having booked months before and making numerous attempts to complete web check in, my wife and I would have been placed in the centre two seats of a block of 4 seats. The check in process makes Ryanair look excellent!"
Pros: "All of the above"
Cons: "The experience with travel agent (vayama) was worse than etihad, everyone know that etihad is not the same level like before, but booking through kayak- bayama was the worst where they didn’t reply on all my emails/ even wheb they did they didn’t answered mg questions, they couldn’t help if i want to book my seat or change my return flight. This is not my fiest time to use kayak app but this time was thr worst and it changed my mindset about travel agents, unfortunately my friends were correct when they said to book directly through airline not kayak..!!!"
Pros: "Overall flying experience especially the landings smooth very smooth"
Cons: "Crew seem hurried"
Pros: "I found the crews and their services good. Food served was tasty and healthy."
Cons: "The seat layout wasnt good. In a Boeing 777-300ER generaly the seat layout is 3-3-3 in a row, where as in etihad aircraft it was 3-4-3 in the economy. Th seat was very congested for a long haul flight."
Pros: "USA customs done in Abu Dhabi"
Cons: "I will never fly or recommend etihad to any one of my friends or family."
Pros: "Upgraded with miles for the long leg Melb to Abu Dhabi. Flat beds tight both length and width for me at 6ft 3inches. I slept fitfully for 7 hours. Food seemed better than my last experience of their business class."
Cons: "Seats still narrow and firm. Rather noisy, a 777, appreciated my Bose quiet comforts..."
Cons: "they asked me to check-in my carry on (which i am always able to take with me, and which i was able to take with me on the first leg of even this journey). it came as a surprise and i was in a flux, Thank God I had my passport in my pocket or it would have turned into a nightmare (I keep my stuff e.g. jacket, wallet, etc in my carry on)"
Pros: "The food quality was good but they repeated the same food when we started & before landing. Kids usually won;t like eating same food again."
Pros: "The food, the entertainment, the fact that the airline staff could speak English and that some of them were actually helpful"
Cons: "The upkeep of the airline, some of the airline staff to treat all passengers as one as I noticed more than an unusual amount of passengers were favoured over one another. A minimum flight of 5 hours was served with just the one meal. We were served lunch at 930 am on one flight. The observations in economy aren't as important as business class. Only if we could all afford to travel on business class."
Pros: "I liked the wider seats and slightly more leg-room on the Abu Dhabi/London leg of the flight, the food was good and the staff pleasant."
Cons: "I was randomly picked for an "extra security check" at the Heathrow check-in in Abu Dhabi, which seemed ridiculous after going through the Johannesburg security and x-ray check as well as the Abu Dhabi one, and then having to switch on all of my electronic equipment and be swabbed for what I assume was drugs felt a bit over-the-top."
Cons: "The carry-on size allowance is way too small and the staff was adamant and said pay $300 (Reason: the suitcase wheels wouldn't go inside the measuring crate) Ended up buying a backpack. I have used the same bag for traveling from india on etihad. Decided never to use etihad for travel."
Pros: "Crew ppl was nice"
Cons: "Front ppl at the counter was absolutely horrible. I will never ever recommend any one to fly with Etihad airways.i travel for work and I never had a experience like this. Never in my life."
Pros: "Amazing food"
Cons: "The cabin crew never really heeds to your call sign requests. I clearly remember being in need of help but no one showed up for 45 mins starisght; I had to catch them when they were serving food."
Cons: "Cramed. Bad food. NO CONTROL ON SIZE OF LUGGAGE ALLOWED IN CABIN"
Pros: "No waiting time for boarding Arrived on time Cleanliness New aircraft Entertainment package"
Cons: "Only 1 of the menus was available (lamb) since they run out of chicken and pasta when over half of the passengers where already to be served Crew needs to smile"
Pros: "I liked the service and ease of the whole process."
Pros: "Etihad is my first choice for this run."
Pros: "Comfortable seats with head rests and neck pillows Good food choice and no wasteage with plastic cutlery or portion sizes"
Cons: "In the waiting area there was a smoking cabin nearby. It wasn't sealed properly and you could smell the smoke all around the gates. It causes me to cough. It would be nice if the room had 2 doors or else was located down a corridor away from the gates."
Cons: "Waiting at Abudhabi before boarding in the passage lobby especially night time in hang over is disgusting. There should be sitting arrangement at least."
Cons: "Boarding process,"
Cons: "At AMD Staff didn't know about new law for laptop. It is only effective from Abu Dhabi to USA flights. Not from Ahmedabad to Abu Dhabi flight. Only they need extra money for laptop weight."
Pros: "Professional staff, super helpful and accommodating, great with kids. Food is great if you like Mediterranean. Movies, TV, video games, music all free. Neck pillows for everyone on trans-Atlantic flights."
Cons: "New policy (thanks TSA) that prohibits laptops in the cabin. Have to check them and risk getting smashed."
Pros: "Everything was good."
Cons: "Flight got delayed without notice"
Pros: "Comfortable flight with smooth transit."
Pros: "Super short, but crowded flight."
Pros: "all things like"
Pros: "Great staff, very responsive. I was upgraded - i feel that Etihad Gold members are really respected making it well worthwhile showing loyalty to the airline"
Pros: "Staff in airport was very helpful. Lounge was nice."
Cons: "I did get to airport a little early and found Etihad staff did not arrive until 6pm. Might be nice to have a person or two available for early arrivers like myself."
Pros: "The comfort and elegance of the plane and seats. The genuinely kind nature and attentiveness of the staff from ticketing to flight crew to landing."
Cons: "Every thing great"
Cons: "Food was horrible - asked for blankets and they didnt give out any. Seats were small and tight."
Pros: "Emigration and customs at Abu Dhabi"
Cons: "Leg room between seats are too small and in flight service was not good"
Pros: "overall it is good."
Cons: "Wheelchair facility should be prompt. we had to wait for an hour to get it.. Also it is not that spacious.."
Pros: "I thought that the crew working the flight from Abu Dhabi to Doha, was especially efficient, There is so little time to do all the things that they have to do, They however seem to do it well, and at the same time make it look easy."
Cons: "I do not like having to take a bus to and fro the terminal in Abu Dhabi. Especially when the connections are short."
Pros: "The Inbound flight service to India was okay"
Cons: "It was standard domestic business class seat, not a pod. Also had 2 screaming kids. Windows were dirty so hard to see out."
Cons: "We stayed in the bus for 40 minutes before going for our flight, our luggagesite didn't come, they suppose to send our luggagesite to the hotel they didn't and are making us to go to the airport to pick them up,overall I had a very bad experience with Etihad airline."
Cons: "We were loaded onto the same bus . A separate was not provided for business class. Despite being business class and marked priority our bags came off towards the end - 20 minute wait. no entertainment"
Cons: "Do better for the meal according to the health safety."
Pros: "Crew were extremely professional"
Cons: "The seats were less comfortable for me"
Pros: "When we were unable to travel due to Corona Virus restrictions, Ethiopian gave us a full refund even though we had a non-refundable ticket, and they were lovely about it when they did it. A+, hope I'll get a chance to actually fly with them soon."
Pros: "Comfortable. Great crew,"
Cons: "Reduce baggage charges."
Cons: "cramped boarding space and Addis airport. Inadequate space for volume of traffic. Capital investment in expansion required if Ethiopian to compete!"
Cons: "Ethipian Airlines overbooked my return flight and did not offer me an alternate return flight so I could return on my designated date. They instructed me to come back the following date to fly. I was not compensated nor offered at the very least an apology. The ticketing staff was unprofessional and attempted to blame me for not flying. Do not fly Ethiopian Airlines out of Accra ever!!!"
Cons: "Flight delays with no info from staff. Food poorly prepared. No orderly queues - there is aggression with no intervention from staff. There is no need for two security checks when making connections in Addis. Plane loos were all very stinky and dirty. I now remember why I had stopped using ET!"
Pros: "The crew were very welcoming, helpful and charm, makes you feel easy"
Cons: "General interior cleanliness"
Pros: "Crew was so nice and very helpful"
Cons: "Timing, delayed by 20 minutes"
Cons: "No Gin & Tonic Bus transfer to airplane for international flight? Twice...?"
Pros: "Very conformable and quiet."
Cons: "Nothing very nice flight."
Pros: "Excellent service and on time performance."
Cons: "I was overbooked in Addis"
Pros: "Food was of high standard Crew were polite and made the effort to make passengers feel comfortable"
Cons: "Boarding - Two last minute changes to departure gates, which confused the hell out of everyone. No announcement, just one staff shouting out to passengers."
Pros: "Flight and crew"
Cons: "Food and inflight entertainment"
Pros: "The flight from Newark to Abidjan was pretty comfortable and smooth"
Cons: "Once in Abidjan, it became a mess. First we were left waiting for over an hour without any explanation. Then we were told that we had to retrieve our baggage and then recheck them. Hardly anyone spoke English so that was a long and confusing ordeal."
Pros: "Will never fly this airline again"
Cons: "The food was bad and on the second stretch the airline did a stop over in Cairo that was not originally planned and delayed the flight by over 3 hours making me miss my connection flights and forcing me to rebuy tickets since there was no ground staff at Rome that could handle the situation. Made me end up losing 1000 usd in tickets I had to buy. Not the way I'm used to be treated as a business class costumer"
Pros: "I liked they way how did they respect time ( punctual). They were so nice with passengers."
Pros: "Lots of leg room, pillows, blankets..."
Cons: "Breakfast was cold and runny eggs, not so nice. And no vegetarian option offered."
Pros: "Nice crew"
Cons: "Poor communication on boarding gate for business class Aircraft and business seat just medium Food quite as fast-food service"
Pros: "Crew members were friendly....."
Cons: "No entertainment"
Pros: "Check-in staff at desk ,claiming not working for Ethiopian Airlines only providing service to Ethiopian Airlines therefore unable to in depth questions."
Cons: "I used ethiopian on my way back too they told me my bags will go all the way to my final destination and it did not my bags are now LOST!! Crew is not attentive Food was so bad! I ecpexted quality in all areas but not even close."
Pros: "Excellent food, very friendly and helpful crew e"
Cons: "Entertainment center did not work Limited storage place in business class for items like mobile devices etc"
Pros: "Personnel were good. Food on ET is always great."
Cons: "Technical problem caused massive disruption in flight for all. Missed connections and forced unpaid for overnight in Addis. Truly terrible experience"
Pros: "Modern aircraft, good fleet in general"
Cons: "Shabby interior, boarding at Bole. Bole airport needs drastic expansion."
Cons: "Your cheapo ripoff insurance wouldn't pay when I had to cancel due to terrorism threats in and around Ouagadougou. Is there ever a better reason to cancel a flight?!"
Cons: "My phone was stolen on airport premises"
Pros: "The aircraft was brand new so everything was great"
Cons: "Old plane Left 1 hr late No entertainment Adis is an old filthy airport"
Pros: "Again, the cabin crew where all very nice."
Cons: "Seating space was very tight on this plane."
Pros: "WHY serve dinner at 12 midnight? The lights are kept on in the cabin making it difficult to sleep. Too little time to sleep and too much time taken up with bar and food service."
Cons: "NON arrival of luggage at Tel Aviv. See above"
Pros: "Friendly crew very responsive."
Cons: "Delays, Delays, Delays, 2 hours late !!!!!!!!!"
Pros: "Absolutely nothing"
Cons: "My flight was only for refugees and was delayed by 8 hours, however airport staff did not have it on their manifest, and Ethiopian never informed me of status. I just sat in the airport all night until I eventually got frustrated and went home. The airline had no idea I was in the airport and no Ethiopian staff were present to speak with. When I and my family called Ethiopian, they hung up on us, at least 6 times. This was my worst experience ever and I will never fly Ethiopian airlines again."
Cons: "Luggage was lost"
Pros: "Comfortable. Crew excellent. On time. Efficient on boarding and landing - good information throughout"
Cons: "Addis Ababa airport very crowded with no seat available for five hour stopover. Food outlets limited"
Pros: "The food. And the on board entertainment. Staff was also nice but a little bit sloppy and slow."
Pros: "Boarding at the gate was atrocious. Very slow and not organized and we left late because of that. The crew was very nice. Food was good. Entertainment was ok. Movies were old and could have been up to date not enough bathrooms per amount of people on board (relative to other aircrafts)."
Pros: "They need to make the seating more comfortable especially with such looong flights!"
Cons: "Hi, I have asked 3 members of the crew to get me a glass of water from the time I boarded the flight. It took 45 minutes for them to hand me a glass of water. I have to wait till they all got settled. Only when them to start the service they were able to give me some water. I was really thirsty otherwise, I wouldn't have to ask for three members. I think it's important that they respond more promptly and do a quick service considering the long flight we have."
Pros: "Seats were comfortable & some of the cabin crew were courteous"
Cons: "Flight delayed due to confusion at boarding gate, unprepared airport staff, wrong info on monitors. Again lack of food, forced to take whatever food they give you or you're told sorry, how can one side serve only fish while the other side chicken??? Vegetarians doomed as they don't get anything & are left without food! Major improvement required in food choices & availability! Our row of seats did not have volume on the tv monitors hence could not use!"
Pros: "The seats were OK but not as good as in the larger airplanes. Vegetarian option for food was good. Airplane was half empty which made moving around quite easy and nice. Flight attendents were willing to help!"
Cons: "Independence day is perhaps not the best movie for a flight. Only one option as there are no personal media systems."
Pros: "After I bought the tickets then they cancelled three or of the fire legs and have me over night flights, who does that? There was no storm, no earthquake, why? I'll never Vik with them again. And, weeks later I'm still trying to get my money back, over a thousand dollars lost to an unprofessional airline."
Cons: "What did I like? Nothin!!!."
Pros: "The flight was delayed 4 hrs"
Pros: "They flight was on time."
Cons: "The food is poor. They should change the menu and improve on the quality of food. The personal entertainment system was not working. Such a long flight need to have good entertainment for passengers."
Pros: "The crew were friendly"
Pros: "I flew on the 787 dreamliner, and it was THE BEST airplane I have ever flown on. The service was excellent and the seats were very comfortable. I highly recommend this."
Cons: "There was nothing that I did not like."
Cons: "same flight crew"
"The manager of the flight didn’t allow me to go on the flight because I was late in just one minute!!!! She preferred to take off my baggage instead of giving me to fly home. I have hearing device and I didn’t hear the call. I paid extra priority and for extra baggage and I want my money back!! Thank you"
Pros: "Flight left on time and left early"
Cons: "Endless sales in cabin of duty free items"
Pros: "The staff"
Pros: "We (a family of 5) were late for 5 minutes (literally) to the boarding ... Our flight was at 3.45 PM and were at the gate at 3.20 PM ... We were held up at the Passport Control by the Polish Border Guards at the Passport Control - their computer was down ... My wife cried, my kids cried and asked to be let in on the plane ... Nobody cared to help us ..."
Cons: "for RyanAir to be more human and humane and caring ..."
Cons: "Going on time without delay, more staff to avoid long lines"
Pros: "the leg room was fine"
Cons: "the getting to the airplane and from the airplane after landing can be better by using more busses"
Cons: "50euro check in fee was awesome"
Pros: "On time and well maintained"
Cons: "Air conditioning was too weak."
Pros: "The desire to keep up with the schedule. impressive."
Cons: "Memmingen Airport does not call "Priority" card holders at the beginning of boarding passengers."
Cons: "Improve comfort in meetings and more space .."
Pros: "I liked nothing, even though I live to fly. Two crew members were decent. Two were forgettable."
Cons: "Lead crew memnber, on intercom, was shouting about duty-free and scratch tickets incessantly at the top of her lungs. Of course this is standard Ryanair fare, but with the volume at inhumane levels. Late boarding. Charging for everything imaginable and beyond. All Brexiteer fellow passengers, gross."
Pros: "The crow was very nice the flight was good"
Pros: "Quick and easy"
Pros: "Direct flight"
Cons: "Our suitcase were lost"
Cons: "I came to the airport on 17:30 but The Checkin counter were open too late, after 1800. There was only 1 staff member in the counter. The lines were long and crouded . After we finished our check in and sent the luggage we went to the gate. There they realized that some of the printed bourding passes are not o k. The attendant in the counter did not checked it and sent us to the gate. We had to go back to the counter but the flight was closed already. We called the staff and after all we had to pay 100 euro to the counter to print the correct bourding passes and then to rush to the aircraft. If Ryan air put enough staff in the counters it wouldn’t happen. We almost miss the flight and it caused us a big inconvenous."
Pros: "That the place reached safetly to its destination"
Cons: "Rome Line to checkin started at the entrance of the airport with no Ground staff attention or clear line marked people were fighting and cutting each other . Check in process approved our luggage for hand cary as we paid for it in advance. In the gate they suddenly decided the luggage was 1 cm larger then agreed, refused to bring a measurement tape and charged us 50 Euro in addition to send the luggae in the plane rather than hand carry. Need less to say that in the flight to Rome our luggage was approved for hand carry so clearly Rome staff were into making money.. Planes were late to take off and 1 hour late to land (that from a total of a 3 hour flight ) although not announced . In summary ground staff experience was awaful and made us decide to not fly with Ryanair air again"
Pros: "It arrived to its destination."
Cons: "Extremely long lines from start to end (bag drop off, security, passports, line to boarding etc), plenty of long walks from one line to the other. Everything cost extra charges, we had to add a non négligeable amount, in order to be seated with the kids, to have our boarding pass printed. A tiny bottle of water cost 3€. No entertainment whatsoever. Seats are uncomfortable."
Pros: "Price - That is All"
Cons: "Delay, Checking, Plane is Old and Seats do not Recline, Children Screamming, etc"
Pros: "Overall an uneventful flight"
Cons: "Delayed flight again. Ryanair evening flights keep getting delayed, so you end up missing the last train."
Pros: "Absolute nothing!"
Cons: "An hour delay for take off, we were trapped in the plane"
Cons: "We got the feeling that the price is low but the company will do all it takes to FAIL the customer and make him pay more. For example, the customer must check in online. if not done properly the cost is about 100 euro more, AND the online check in procedure is not working that well, you need to press buttons several times in order for it to work (and I have a good phone), and if you give up in the middle it will cost you. More on that we did a mistake and did not purchase luggage for the way back, when we went to the desk to buy it (after standing more than 2 hours in the check in), we were told to pay 40 euros, where the price is 23 if paid online. we asked to talk to a manager and get the regular price for the suitcase, the cashier said "no problem i can call him, but then you will miss the flight..." and in the meantime there were still lots of people in the check in line... The service is very slow and not pleasant, and the crew always give you the feeling you are not ok. I understand the price is low and this is a lo cost flight, but this should not happen no matter what is the price."
Pros: "Arrive 5 minutes earlier"
Cons: "The boarding was a mess. We had to wait in the bus for about 40 minutes because the plane was not ready yet. The landing was rough. But I guess it’s okay because it’s very cheap."
Cons: "we had delayed for 2 hours"
Pros: "Price. Timetable"
Cons: "Seats. The fact they put everyone in a deferent row"
Pros: "The landing"
Cons: "All, my wife needs a glass of water to take a pill and she was refused."
Pros: "Literally nothing"
Cons: "Delays and lack of clarity and updating"
Pros: "price, schedule, staff"
Cons: "the inconsistent carry-on bag policy which changed from the time of ticket purchase and forced us to purchase a 'premium' add-on to our ticket in order to be able to take our trollys on board. not professional."
Pros: "I can't think of a single good thing in that experience"
Cons: "Ryanair acted like a dust Stucker of money. Not only on the way forward they forbidded only flights from Israel (!) to bring any hand luggage at all without purchasing the priority boarding, and people were allowed with a small hand bag only (since the priority tickets finished) , but on the way backwards, after the entire airplane bought the priority ticket, the crew of ryanair acted in such a discriminating way and banned people that exceeded the bag check with less than 2 cm! It seems like the crew were determined to collect at many 50euro fines as possible from the passenger because they insisted very impolitly and brutally to measure each luggage from all possible sides, and even the luggage that fitted, they found excuses to fail them. I've rarely experienced such humiliating vision, especially due to the fact that everyone were forced to purchase the extra priority boarding and you'd expect the company to try and keep the customers, not drive them away. I can just say that with all the fines and extra payments requested by them, the total price of the flight was 100euro more expensive than the price of El AL or alitalia, same timing and with a meal and big suitcase included. All this, without mentioning the bad attitude of the crew and the extreme uncomfortability of the chairs (also purchased, obviously). To summarize, this was a very bad choice, with I will not repeat again."
Cons: "uncomfortable, nickel and dime you, charged us for a bad thay was within regulation"
Pros: "There is a lady at the gate before we board the flight from rome (FCO) to tel aviv who is particularly nasty. She scrutinized and had every single person on line put their bag to be measured. She even did that with small back packs!!! Unfortunately for HER nobody had to pay extra for luggage!!! It is really the attitude. i paid a lot of money for my flight as much as a regular fligh neary $400 and yet I was still NOT allowed to take luggage. Its ridiculous!!! Had I booked with a regular airline, I would have paid similar fees and have a bag to put on the plane . Its time that Ryan air stop taking advantage of people and allow some luggage just like everyone else does. It doesn't have to be 50 lb but it can be a few pounds!!!"
Pros: "the cost"
Cons: "Boarding was late in 30 min."
Pros: "The price"
Pros: "Everything was well organized and worked as expected. Good ROI"
Cons: "Seats has fixed configuration (but it become an advantage when you're eating and working since front passenger can't make you troubles:-)"
Pros: "Prompt departure and arrival in Belfast. Brand new aircraft was a bonus."
Cons: "The white wine I got was undrinkable. I told the strewart working at the back of the aircraft that ' the white wine is terrible, it's like drinking water and indrinkable'. His reply was ' well that's what you ordered'. I expected him to say; Sorry you found it like that and I will pass your comments to the catering company. this may sound like a trivial thing to comment on but I found his attitude very unprofessional. My wife and I also found the staircase from ground level to the corridor leading to passport control very demanding when carrying a 10 kilo roller case each. There is a lift somewhere but there are no directions to indicate where it is situated."
Pros: "Made me pay 50 euros for a small trolley that was a bit above the requested dimensions though it fits well to the over head bins. Apart from this - nice crew and a pleasent flight"
Cons: "Too tough with measuring the trolkey bag. On the eay from my homeland ww had no challenge with the same bag"
Pros: "Very good value for money. Courteous service by cabin crew."
Pros: "The crew"
Cons: "The seating arrangements. It seems all the passengers were separated by purpose. No one set with their spouse."
Pros: "The price was very cheap as I booked half a year ahead. Flight was on time. Boarding was quick and efficient."
Cons: "Not enough room for legs. You have to pay for everything else except for the flight but this is Ryanair and it's understandable."
Pros: "Seat xxl very cold beside escape door. Do not worthy to pay"
Pros: "The crew was nice"
Cons: "The plane was defective and they waited hours to change planes. There was one that we eventually used right next to it. Delayed three hours. The original destination was changed entailing a bus trip of four hours in the middle of the night. There was no one who gave any information on how to find the bus upon arrival."
Pros: "Crew was very loud, I couldn't really sleep, the personal leg space is too small, could barely fit in there."
Cons: "The crew was loud (flight related issues)"
Pros: "You get what you pay for."
Cons: "If you haven't printed your boarding pass, be sure that you have enough power on your phone because you will need to present your boarding pass at least 5 times at the Athens airport. Beware, that most phones burn through power while roaming in another country. The boarding area for Ryan air is chaotic and the gate agents are rude."
Cons: "I felt it ironic that our two smallish rolling duffel bags were not the right parameters to take on board, and just enough over the weight limit to rack up bag charges of about 35 E ea, ea way between Dublin and Glasgow, so actually our luggage charge is more than our set of tickets for this particular trip. No wonder the owner's a billionaire--however, on the positive side, the pilot landed "like butter" in Glasgow AND we heard that the Ryanair owner actually does pay millions in taxes for the good of Ireland. (Sigh...)"
Pros: "Priority boarding that I paid for. Security Fast Track that I paid for."
Cons: "Interminable lines to simply drop bags with pre-paid bags and boarding passes printed at home -- It took an hour! Check-in staff seemingly oblivious to what is happening around them. About the most cramped seats on any airline I've taken (and I've flown in virtually all parts of the world, and I'm small). Constant harangue over the PA from in-flight staff trying to sell things, even lottery tickets."
Airlines flying from Wales to Middle East have enacted additional safety measures and adjusted policies to better accommodate travellers. Policies vary by airline.
Daily cleaning, installation of cabin HEPA filters on flights from Wales to Middle East
Masks required on board, masks provided on flights from Wales to Middle East
Social distancing seating
Middle seats unavailable to book on flights from Wales to Middle East
Testing for antibodies, testing for symptoms for flights from Wales to Middle East
Waiving of change fees. Search flexible flights from Wales to Middle East