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Top airlines flying Zhengzhou to London Heathrow

Scores according to KAYAK customer reviews

7.1
Air Canada
Overall score based on 24,848 reviews
7.4
Boarding
7.0
Comfort
7.7
Crew
6.9
Entertainment
6.5
Food
Airline reviews

Pros: "It's a direct flight."
Cons: "Everything - the plane was last updated in 1989 (you can still see where the cathode ray screens were bolted to the central overhead bins), the entertainment is laughable, several didn't work - passengers were given choice of putting up with that or getting off flight. A flight to endure, not enjoy"

Pros: "Seats in Dreamliner have a small pitch. The plane itself is awesome, crew is ok, food’s traditionally horrible."
Cons: "Pretty much everything"

Pros: "The actual flight itself was fine."
Cons: "The five hour delay of departure was not fine."

Pros: "Nothing much"
Cons: "Please train this guys for customer service and fix there attitude."

Pros: "It arrived on time."
Cons: "The temperature in the cabin was way too cold. People we wearing their jackets and when I mentioned it to the cabin crew member she said a few other people would have to make a similar comment before she could request turning the temperature up. There was also a glitch in the system so that the reading lights for each seat could only be operated by the seat directly in front. The food was very uninspiring and poorly presented. The tea and coffee were awful!!!!!! The choice of movies,etc was very limited. Thank goodness it was a night flight and not too long!"

Cons: "70min delayed departure exhausted a three hour window I had to get through customs, get my luggage, and get on the London Underground to get to Liverpool Street Station for my connecting train. Means I’m out $40 Canadian for a ticket that went unused."

Pros: "Nice comfortable flight, has good entertainment program. Uncomplicated easy boarding."
Cons: "Food for 9 h wish to be better: dinner was cold (you could feel that chicken was warmed in microwave, but pasta was just taken from fridge), breakfast was pathetic. In last seats to many overhead compartments was secured for equipment or occupied by crew"

Pros: "Captain kept us in a loop. Great crew."
Cons: "Boarding was a mess. I really wish A/C would implement some sensible system. Had to delay departure to unload someone's bag. We made up the time only to loop around LHR for 25min."

Pros: "The zone system seems to work well for boarding and the cabin crew on my flight to London were superb, helpful and polite to myself and others, despite a few impatient passengers."

Cons: "JustFly did not release my coupon to Lufthansa or Air Canada, and so I was nearly prevented from flying."

Cons: "Was put on a Turkish airlines flight - landed in India 12 hours AFTER scheduled landing. My luggage did not reach India. After numerous calls got only 1 out of 2 of my bags ; 2nd bag still missing 1 week after landing in India WOW"

Pros: "The flight was on time check in was simple and quick Staff on board friendly and professional Inflight movies fab Plenty of room on seats clean plane"
Cons: "Nothing all great"

Pros: "Entertainment"
Cons: "My seat was wet and i had to wait quite a while for it to be rectified. I asked to sit on a crew seat at the back of the plane and was told that i would break it. I found this rather disgusting . Seating plan is very crammed like sardines"

Pros: "Service was excellent - staff was very attentive, pleasant and helpful and seemed like they truly enjoyed their job. We will definitely use them again when flying from Montreal"

Cons: "I bought my ticket with Air Canadafrom Vancouver to Calgary then connected with Lufthansa from Calgary to London UK. Unknown to me I could not find the flight because it had been changed to an AC reference flight. With a very short time for the connection I did not know where to get my boarding pass as my flight with Lufthansa was nowhere referred to ! Not which gate to go . Why not put it in the ticket that Lufthansa and Air Canada work together and that both flights ref should show !! It would avoid a great deal of anxiety . Only offered 1 round if hot drinks over 9 hours ! Departure delayed by nearly 60 minutes"

Pros: "On time"

Cons: "...because Air Canada screwed each of them up. Truly my worst flying experience in every way possible, and it isn't even close."

Pros: "Will use again"
Cons: "Airline food has always been poor no matter which airline you travel. Be more liberal with the drinks trolley."

Pros: "Ease of service and efficiency."

Pros: "everything"
Cons: "few movies"

Pros: "Excellent value for Economy flight"

Pros: "Crew was friendly and helpful. Very efficient with check in process. This leg of flight was operated by TAP."
Cons: "No online check in. Long line to check in. Plane was 30 mins. Late leaving and then had to wait ten minutes to offload. This made us very late for connecting flight which We just made as they closed the door behind us. People that were slower getting through customs did not make the connection."

Cons: "Seats are uncomfortable. I pre ordered vegetarian meal, but I guess they did not bother."

Pros: "Staff all friendly and helpful, both at desk and in plane. Seats were pretty comfortable with sufficient leg room (I am tall), but if you are a wide person (or next to one) it would have been pretty cramped. Neither of my flights (to Newfoundland) were full so we all had a bit of extra space. Food was adequate but could be improved with fruit instead of dessert."

Cons: "Our flight was delayed from Cleveland and so was the plane going to London . We made it to the gate 15 minutes before boarding was complete . When we get to the gate they told us our seat is gone , someone else got it and we are booked to tomorrows flight and put in a hotel. Me and other 10 people was kicked off because they over soled the flight . Very frustrating and disappointing !!!!!!! Luckily the lady at costumer service was really helpful and put me and an other girl on a flight to Dublin the same night."

Pros: "The plane took off and landed on time."
Cons: "The food was terrible and the staff were in there own world and not particularly polite. Hand luggage was not managed so the bins were rammed. Some people had 3 pieces of large hand luggage. Food was the worse I have had on any flight. I would rather pay and have something edible. On 2 of my 3 flights the staff were so wrapped up in there own life's, they did not manage to finish the safety checks before taking there seat. Overall a poor experience."

Pros: "Great food, comfortable seats."
Cons: "Long delay on departure, the ground crew decided to leave without clearing us for the flight. Probably helped cause the luggage catastrophe that followed on the next flight."

Cons: "Because the first flight was delayed I did not end of completing this leg of the trip with Air Canada but instead rode British Airways."

Pros: "Everything. The plane was immaculate, the seats were comfortable, the food was delicious, the flight crew was friendly and professional. Air Canada's abillity to transit passengers from the US to international destinations is truly remarkable and must be best in class. I went from an inbound flight from Houston, through Immigration and to the gate for my flight to London in under 15 minutes!"
Cons: "Nothing."

Pros: "I like the seats which were only 2 instead of 3 seats."
Cons: "- Felt like I was bothering the air stewardess when I asked for anything - Flight was delayed by 50 minutes. - Food was extremely bland and below par."

Cons: "Almost 2 hour delay in Halifax until 1:30 am but Air Canada lounge closed at 11 anyway."

Pros: "Food"
Cons: "I had to leave"

Pros: "Friendly efficient staff"
Cons: "The plane was a bit dated so the seats were smaller the Luthansa"

Pros: "I liked the entertainment options, and the USB ports that allowed me to keep my iPad fully charged."
Cons: "The seat was not very comfortable."

Cons: "Flight was delayed multiple times. Was tracking boarding from the Air Canada app as there was nowhere to sit by the departure gate or screens. The app didn't advise that the flight was boarding (unlike other apps such as BA). I missed my flight and they insisted on charging me more than what I paid for the entire ticket just to return home. I got back to London to find that my luggage didn't make the journey. Staff at Air Canada were unfriendly and unprofessional."

Pros: "Staff were friendly"
Cons: "Seats were narrow and sitting in aisle seat you were constantly hit every time cabin crew took trolley up / down aisle. Woke up by cabin crew banging into me."

Pros: "Everything was quick and efficient in boarding and replanting, the captains spoke to us to tell us what was going on. Food was good."
Cons: "My tv screen was broken, meal service was pretty late and drinks were not served before, as a result the lights were only off in the flight for a very brief while."

Pros: "Boarding was efficient, crew were attentive, food was excellent, the "pod" was comfortable and I did not use the entertainment"
Cons: "Would have liked more info as to how to work the gizmos - had to ask how to recline my seat and never did get to grips with the entertainment. The Fast Pass specificaly said it was for disembarkation at London and so I did not realise I could have used it to get through security for ongoing flight"

Pros: "Smooth"

Pros: "Free entertainment. Big, spacious plane"
Cons: "Food was disgusting and crew was not very friendly."

Pros: "The pilot kept us informed as to what the delay was."
Cons: "That there was a delay of over an hour. The seats were not comfortable due to lack of space. Could not move around at all and the service cart barely fit in the aisle. Very uncomfortable ergonomic seating."

Pros: "Aircraft was very comfortable and up to date"
Cons: "Both dinner and breakfast were so bad as to be a joke. Tasteless chicken on pasta with a miserable little salad for dinner. Breakfast far worse, the 'continental breakfast' being a slice of banana loaf or something similar in plastic film and a pathetically small yoghurt. Crew didn't even serve pour row coffee or tea, totally overlooked us. My next flight was with SAA to Johannesburg - infinitely better food and attitude. Not that I expect this eeview to make any imnpression on Air Canada. THey are beyond help and frankly I don't care as I won't fly with them again."

Pros: "Comfortable, well maintained aircraft. Good entertainment. Friendly crew. Boarding process was well conceived. They separated seating zones into different queues, and turned back people who attempted to board out of order."
Cons: "Breakfast was underwhelming for an international flight. Dinner was just average. The crew seemed to have trouble responding to things like...people using restrooms late during the descent, passengers making themselves a little too "at home" and thereby disturbing their neighbors, and repeated chimes due to an errant elbow on a call button...the little things. They are things you don't notice when a crew is highly attentive, as you find on Cathay Pacific, Lufthansa, or Air New Zealand. The crew were friendly, but not quite in charge."

Pros: "Very attentive crew, nice to have food on real china, very nice meal, very comfortable seats"
Cons: "Early impressions of good food were ruined by a dreadful "chicken" sandwich wrapped in cling film. What a terrible last impression. Unfortunately our flight was delayed 85 minutes. A pity that the apology never includes an explanation."

Pros: "Good movie selection."
Cons: "3-4-3 economy seating in a 777 that was originally designed for 3-3-3 (2-5-2) makes for really cramped seating. This is in keeping with industry trends, but is regrettable. No brandy/cognac for alcohol selections."

Cons: "Bread dry and no choice . Fresh fruit would be refreshing"

Cons: "Like riding in the back seat of a corvette."

Pros: "The crew was all wonderful, friendly and efficient."

Pros: "Very pleased, the plane was very clean and new, entertainment options were great. The crew was fantastic."
Cons: "The food wasn't great. I had the pancakes and then a chicken sandwich, both of which were very average."

Pros: "yes"

Pros: "Nothing"
Cons: "Everything"

Cons: "My luggage was left behind in China. It's been 3 days and I'm sti waiting"

Cons: "Seats were very small and uncomfortable. Checking in to the flight was horrible and took a very long time."

Cons: "Food not so great. Flight was packed with almost every seat full. Beautiful Airbus 380 aircraft. Overall, okay for the money. Would use again for the economy price."

Pros: "Crew seemed nice, helpful"
Cons: "It's a budget flight so can't expect much, yet the aircraft was small very cold and not comfortable for such long-over-ocean-international flight."

Pros: "Price"
Cons: "Leg room in economy is tight"

Pros: "Good for a direct flight to China."
Cons: "2 hour wait on plane before we took off. Long also, to few meals."

Pros: "On Time departure, Attentive crews."
Cons: "It would be nice to see a smiley faces from all the cabin crews while providing services."

Pros: "China Southern was a pleasure to fly."
Cons: "Middle seat on a 777 for 15 hours is not great, but, hey, what can you do?!"

Cons: "it took forever for their ticketing agent to check us in. apparently it's a huge deal that my full name isn't printed on the boarding passes, which caused problems after every check point i went through."

Cons: "Ko"

Pros: "Wonderful staff. We had a problem with our entertainment system and so they upgraded us to first class. Felt really valued."

Pros: "Service was good."
Cons: "Nothing."

Pros: "On time, comfortable, beautiful, new terminals (Beijing and ZZ)"
Cons: "No wine served"

Pros: "Friendly service"
Cons: "Have to take a. Bus to the air field to get on from airport terminal"

Pros: "Business class & price"
Cons: "Service for food. Our whole section was not served dessert."

Pros: "Crew wonderful"
Cons: "Actually, no problem"

Pros: "Flight was on time and arrived early"
Cons: "When we arrived most of the passengers ignored the fact that the fasten seat belt sign was still on and started crowding toward the exit, cramming against the people in front. I wish they would have been reminded to be patient and wait their turn to get off."

Pros: "Cabin crew is helpful, & I noted they are especially attentive to their elderly passengers & those needing assistance."
Cons: "The food is absolutely disgusting. And this from a national airline of a country renowned for one of the world's finest cuisines. It's an awfully long flight & little to eat. Even the packaged peanuts were poor. Also, deplaning at Guangdong requires use of portable stairs & bus to terminal - they don't use the jetways! This is a pain in the butt - and knees for those with any mobility issues."

Cons: "They lost our bag, then claimed it was our fault it was lost. Told us to keep coming back to the airport every few hours to check if the bag had made it on a flight.. They also got extremely upset with me when I didn't want to switch seats with a family who wanted to sit together, I paid extra for the isle bulk head. They wanted me to switch to a middle seat in the far back."

Pros: "I like the cleanliness of the toilet"

Pros: "Out of Guangzhou (CAN), the food was dreadful. They cannot make decent coffee, either! They did have UHT milk instead of powdered creamer for the coffee, so that was better than usual! Once the flight attendant rebooted my non-functioning entertainment system, it had quite a bit to offer."
Cons: "Seated in the last row, so the seat would not recline so much as an inch. On such a long flight (something over 14 hours), a hard, cramped seat is difficult to endure. Aircraft was filled to bursting, not a single vacant seat. With so many people, boarding could be better organized. Not the most experienced or competent of pilots, either. Could not handle crosswinds landing at JFK, so it was a rather hairy landing, weaving down the runway."

Pros: "Food and service are excellent. Hotel provided by airline is luxurious and favorable."

Pros: "Delayed"
Cons: "Delayed"

Pros: "Decent space for legs, we had second row, didn't pay extra."
Cons: "The service and the manners of staff was horrible. Didn't know how to communicate and just shouted orders at us. Terrible airline. We had to wait for the check in to open because nobody works 1 minute more than they have to."

Cons: "Plane delayed due to weather conditions. This seemed unnecessary as when we did fly the weather was fine. Meant I missed a connection and was put up in a three star hotel for 24 hours. Also had delay and the previous flight. Unimpressed."

Pros: "One member of cabin staff made me a cup of black coffee."
Cons: "Massive Delays due to storms. Very real possibility of missed connections. Infrequent updates. Boarded us in Guangzhou and left us on the plane for about 4 hours before even taxiing. Dreadful coffee."

Cons: "Small plane so not very comfortable."

Pros: "What I like it was the amazing customer service from one of the male flying attending"

Pros: "Service Comfort Ease of connection Excellent airline"
Cons: "Nothing to not like"

Pros: "The price for an excellent service. Clean comfortable plane Easy connections"
Cons: "Nothing to not like"

Pros: "Slept like a rock."
Cons: "Not much entertainment."

Pros: "Seating was comfortable with ample leg room in economy. Entertainment system had a large variety of options and popular movies and shows."
Cons: "Although our plane was at a gate and had the connector ramp attached, we were still required to "cram" into a bus for a 10 minute ride to the plane and entered by lots of stairs. You are not permitted use of phones even while in airplane mode with no explanation given. When we asked for water to be able to take necessary medications during the flight, we were told we had to wait a couple hours until the next beverage service but were offered tomato juice and another beverage. You are asked to prepare for landing 45 minutes prior to landing. I have never had to prepare for landing so early in a flight. Not necessarily a flight issue, but Guangzhou airport has a poor system for locating your connecting flights. There were 2 potential terminals and you had to walk to the beginning of either terminal to locate a flight information board. Then had to walk back to the other terminal if that was where your flight was located. Frustrating."

Pros: "Nice crew On time Lots of movies"
Cons: "Reclining seats Seats should not recline in economy"

Pros: "Business class was confortable but plane showed signs of age"
Cons: "Would recommend a western menu option"

Pros: "Nothing positive"
Cons: "Boarding continued even 10 minutes before schedule departure time. Flight was delayed 30 minutes. In flight entertainment was mostly ads for cars or cellphones. Didn't get a jet bridge at Shanghai so had to park on the runway and take a bus to the terminal"

Pros: "timely and effective to get to seoul from zhengzhou"

Pros: "The quick and friendly attention to my request for coffee and a blanket."
Cons: "The online web service is not very user friendly. I did not get an email of my upcoming return flight reminder for web check in. Also, your seat selection process needs to be upgraded. My seats were not shown on my record; so I called and was told that my seats had already been assigned and confirmed. We had 4 checked bags for two passengers. However, they did not transfer all the bags at Guangzhou from Sydney to Incheon. The baggage clerk quickly found the bag and said it would be delivered to Daejeon the next day. We will continue to fly China Southern as much as possible because of the good fares and great service."

Pros: "I dont understand how an airline can take people on a flight for so long amd not have anything cold to drink. there was no ice for drinks and the juice was left out. all they had to drink was warm jucie and warm flat soda. Ive never been on a flight that ling that didnt offer cocktails either which I thought was total bullshit. the food was horrible but thats common. the flightwasnt the only thing wrong either. the china southern airport was 45*F inside the terminal for my 7hr layover and I froze the entire time. I will never fly with china southern again"

Pros: "Stewardesses we're extremely courteous & responsive. I was impressed with online streaming system. I was blown away by the free transfer to a layover hotel in downtown Wuhan - we were shuttled like first class. Many of were prepared to sleep at the airport for 8 hrs so this was very thoughtful!"
Cons: "Planes did not pull up to the gate - sometimes shuttle times were exceedly long. Meal quality inconsistent - meals from Wuhan to Bangkok were not appetizing at all!"

Pros: "Flights ran on time. Price was less than other airlines"

Pros: "Best time saving flight"
Cons: "Food"

Pros: "The best price"
Cons: "They changed my flight hours before I was due to leave to another flight the arrived later then my connecting flight left. They offered to change the flight to one that would cause a 23 hour layover in Ghangzhou. They refused to pay for accommodation or even upgrade me for the inconvenience. The customer service representatives were rude and not helpful. I ended up having to get a refund. I flew with Korean Airlines and had a great experience. I'll never consider using them again."

Pros: "Staff were so helpful - had a tight layover time in CAN and the staff went above and beyond by ushering me to the right locations."
Cons: "Food could have been fresher but overall still acceptable."

Pros: "The warm washclothes & blankets were great!"
Cons: "They did not pass out enough water (2-3 cups) to keep hydratedfor a 14hr flight."

Pros: "My parents were excited about their first time visit to the United States."

Cons: "I did not have a complete ticket until approximately 24-hours before departure and only after I called Airfare.com literally for weeks, and then finally told them I wanted to cancel. Then all legs of the trip were suddenly booked, but seats were not confirmed. I was charged a $450 cancellation fee despite the fact that they did not do their job because I was unable to trust anything they were doing, and subsequently booked my flight direct through Delta. Please keep in mind I purchased the ticket on July 3, 2016 and Airfare.com was unable to provide me a complete ticket until the night of August 16, 2016 with a August 17, 2016 departure date to China! I can honestly say this was the worst travel booking experience I've ever had."

Pros: "There really wasn't much to like about flying with China Southern."
Cons: "1. They lost my luggage going both ways. 2. The boarding process was miserable and dangerous. 3. They advertise to speak english...not true 4. The crew was very rigid to the point of being rude. 5. The lines for immigration were hours long so as to make one miss your connecting flight 5. Customer service for lost baggage was so terrible that I don't have words to describe. 6. My flight was 4 hours late with no explanation"

Cons: "Plane was very late to get to the gate.Seating is very uncomfortable. I am 5'2" and 136 Lb's. I am not a large person. The seating was cramped and no padding in the seat."

Read more about Air Canada
COVID-19 information

Safety measures for airlines flying from Zhengzhou to London Heathrow Airport

Airlines flying from Zhengzhou to London Heathrow Airport have enacted additional safety measures and adjusted policies to better accommodate travellers. Policies vary by airline.

Heightened sanitation

Daily cleaning, installation of cabin HEPA filters on flights from Zhengzhou to London Heathrow Airport

Mandatory masks

Masks required on board, masks provided on flights from Zhengzhou to London Heathrow Airport

Social distancing seating

Middle seats unavailable to book on flights from Zhengzhou to London Heathrow Airport

Pre-flight testing

Testing for antibodies, testing for symptoms for flights from Zhengzhou to London Heathrow Airport

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