Reviews for Ace in New York
- All reviews 100%
20 Feb 2018
Watch your bill
Cons: Watch your receipt very closely. The agency tacked on a fuel surcharge for no reason. Also, if you don't confirm your reservation, they won't have a car for you. The place offers good prices, but the cars are old and the staff is incompetent.
27 Nov 2017
Cancelled my reservation
Cons: Cancelled my reservation last-minute because they were overbooked.
15 Oct 2017
Pros: I got a free upgrade from my Nissan versa to Kia optima. The personnel was kind and quick. All arguing issues were solved rapidly.
Cons: Firstly they charged 100$ more, than they had to. But when I paid their attention on it, they resolved this issue quickly.
11 Oct 2017
Pros: The attendant was very understanding and flexible. Unfortunately, on the day of our return, we got a parking ticket, and our rental was booted due to outstanding fines on the car. I was initially upset, but after going to the office and explaining the situation, there appeared to be a mixup with the NYC parking authority, as we could not find outstanding tickets on the license plate number. They took 1 day off of our bill for our troubles, and I was able to leave the key with them, and told them where I left the car. They turned what was initially a very stressful situation into a positive experience.