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almost everything the cooked breakfast wasn't hot enough
I booked a room at The George Hotel as a special birthday treat for my husband. I wanted somewhere right in the city and this was the perfect location, we even managed to find a parking space! The staff were really friendly and helpful. The room was lovely and the bed was possibly the most comfortable I have ever stayed in!
enjoyed the comfort and eating at the restaurant
Location, cleanliness and the staff who welcomed at door. They have a great manner and seem genuinely want to please guests. Reception staff need much more warmth, smile more and actually treat people as such. Rooms clean bu quite small for price - felt a little cramped at time.
The hotel was in central Edinburgh and close to all the attractions.the room was very spacious Lack of parking as public parking very expensive.
Brilliant location for all the reasons anyone would visit Edinburgh - sites shops reatauramts
The hotel kindly acknowledged our anniversary. All the staff were wonderful.
From the minute I walked into the hotel I felt very welcomed. The staff were attentive and perfectly freindly and professional. I travel alot internationally and truthfully feel that this was one of the best hotel experiences I've had in my life. Being that I do travel alot, it means the world when you can sleep peacefully in extreme comfort. From arrival to departure the George was a wonderful experience. I highly recommend it and will return there when in Edinburgh. A gentleman named " Willy" was a gem, very helpful. Thank You.
The whole hotel experience at the George Hotel was completely faultless. The staff were incredibly helpful and welcoming. The rooms were spotless, warm and very comfortable. The breakfasts were delicious. The flight was cancelled on our return and had to stay at the George Hotel an extra night, the staff welcomed us back with mulled wine! Excellent stay, thank you.
location, standard of accommodation bedrooms were very warm even with no heating on. We were unable to open a window due to noise on street. This was a minor complaint.
very enjoyable stay in a superb hotel, excellent meals, very helpful staff, nothing too much trouble to make our stay memorable
Location. Friendly Staff. The new bar/restaurant area looks good however the only downside is the seating area near the bar soon filled up and even though there were empty tables on the lower floor level there seemed to be a reluctance to give these to guests who just wanted a drink. The reception area is still going through refurbishment which meant long queues soon began to build up when guests began arriving in numbers which was an inconvenience to be honest. No doubt this will be resolved when the work is completed.
Beautiful, excellent location No coffee or non caloric sweetener in room
We were upgraded to the publisher suite which was spacious and atmospheric. This really helped to make toe stay memorable. The staff were friendly and obliging. Overall an excellent service.
Friendly helpful staff, very comfortable room, excellent service
All of the staff where extremely helpful.
the staff were extremly friendly
Everything!!!! The staff were excellent throughout- ur room was very spacious with a brilliant view over Edinburgh. Restaurant and bar were fabulous and enjoyed having the luxury of the spa right on the doorstep. Fabulously central location.
Using the Vermillion lounge in the evening for a quiet drink was very pleasant. The Scottish chap with very short hair who attends the door in reception is a great asset to the hotel. We came accross him on several occasions he was always helpful, pleasant, professional and friendly, give him a large pay rise!!!! We had some difficulty getting drinks in the Vermillion lounge. I dialed the number on the card as suggested but no answer. The chap from Chile who is studying for a Master in economic development sorted us out in the end, another significant asset for you hotel I hope you look after him
So very central. Useful to be able to get to the Waverley Station via the lower back door which was just a case of crossing the road to the station. Would be useful to enable access for booking into the hotel. Staff were helpful and friendly with no exceptions. There was no 'heart' to the hotel. No where to sit peacefully other than the Bistro which was open to other customers and did not have seats to lounge in.
The helpful staff Could benefit from air conditioning
The quality fo the room was excellent and the free upgrade was very much appreciated, as were all the little extra touches. The breakfast.
Staff welcoming and courteous. Good size rooms and facilities excellent
I was disappointed that the room wasn't ready on time, it was 30 mins late. I'm pleased I didn't pay full price for the room, I still payed enough but if I had paid full price I would have been very annoyed
The hotels staff and luxurious rooms.
The rooms are well decorated; the hotel is in a great location - really excellent; the shuttle bus is useful. We were moved room twice in a five night stay. The first move was due to the sofa-bed in the studio dulexe not working. We were then upgraded to a one-bedroom apartment. This room did not have proper bathroom facilities and the bathroom flooded while the shower was in use. This resulted in a nightmarish experience - including three plumbers at the door within five minutes - clearly an ongoing situation. The room being flooded was not reported to hotel management until I complained to staff a third time. We also did not receive toiletries on a daily basis (had to ring reception to request them); did not receive an adequate number of towels; admired the charming cobwebs across the ceiling; had to request the sofa-bed to be made up several times; noted a complete lack of communication between staff and so forth.
It was central, pleasant quite spacious and comfortable. Room faced a wall, No drawer space, bathroom was badly laid out with no ventilation. There was no bar
staff all very helpful and polite nothing
Appeared recently updated. Staff very friendly and helpful. Great location close to the train station and right off the Royal Mile. Large elevator. Bathroom very nice. Bathroom shower did not have any kind of shelf for shampoo, facecloth, etc. No where but the floor to put anything. Safe did not work, but maintenance replaced it sometime our first day. Sliding doors for closet and refrigerator, microwave area did not work. Very difficult to move doors. They ground off aluminum off the track when moving doors. All of the lights in the room were either all off or all on. Window would not close all the way.
The location of the Suites couldn't have been better. Just off the Royal Mile it was central to everything. I would have liked more frequent maid service
excellent location and comfortable space the hotel offered what i needed tho if you want room service there is not enough room for an table
Excellent design of the bathroom The lift(s). If there was a second one I do not know and the one was used for carrying linen, services, quests. Useless.
Excellent value with the ideal location for all the sights and amenities Not being able to open an account for the restaurant or bar
The hotel was excellently situated was very clean and furnishings were of a very high standard. The facilities in the room included a microwave and kitchen type sink which was very handy. The staff were very helpful and friendly. The parking was difficult and you had to pay a meter but spaces were very limited.
the hotel was central comfortable good facilities and hotel staff v.ery helpful and courteous
The location of the hotel is perfect to enjoy Edimburgh,very clean hotel and the staff was very good, also the cocktails are well worth a try! It was a very good stay, if anything the hotel should install doubble glazing or double windows, also having to queue for breakfast in a 4 star hotel is not really good so make the most of the breakfast in your room for an extra £2.50, that was perfect and on time! no queue!
Excellent room. Sauna, steam room & pool facilities very good.
Most comfortable bed I've ever slept in! Lighting was rather dim & furniture was slightly dusty.
Beautiful, brand new hotel. Our city double room was lovely and fairly spacious. Staff were lovely, very pleasant and helpful. None really, other than we didn't receive our complimentary newspaper, but we weren't bothered enough about it to enquire.
Staff were wonderfully helpful. The fitness room was very well-appointed. There was no chair (except for the desk chair) in the room, and the restaurant could use some improvement in quality.
The rooms were clean and comfortable and the spa was very relaxing.
the pool and breakfast in bed friendly staff lack off parking for near hotel access also i bumpd the back of my car parking outside as you have to reverse park on a busy road!
Central Location - 1 min from bus & train station, shopping centre, pubs & restaurants, Spa Facilities and Staff were also excellent
Friendliness and helpfulness of the staff.
Absolutely everything. I had always wanted to stay at the hotel and t lived up to all of my expectations The only thing I would change would have been to have a bigger bed in our room. Kingsize just wasn't big enough!!
nothing It is a very old Hotel .It needs to be renovated urgently .The toilet flush is broken , noisy AC , non hot water avaliablility ( it was for a limited time but not expected from a five star Hotel ) . The staff talk without looking at your face with an unfriendly manner . The pool is again too old and need to be renewed so that the price paid to the Hotel is too much in comparison what you get .
The location of the hotel was good Hilton are using there brand to sell below standard rooms. I would never stay here again
The grandeur, the comfort, the facilities, the location, the staff. The leisure complex is a little tired, but pleasant nonetheless!
Everything was great except bed was very uncomfortable
Good reception we arrived early room ready and all very efficient similarly check out very efficient Breakfast, we were put in a cold room, toast took an age to produce , one poor machine and when we left the queue was 25 yards long to get in for breakfast
The room was quiet and had a lovely view of Edinburgh. The staff were very helpful and the standard of cleanliness excellent. The leisure facilities were of a high standard also. The price of breakfast seemed high even for the standard of hotel.
The friendly and welcoming attitude of the staff, in particular the concierge. The have maintained the standard of the hotel since changing to a Hilton. It was well located for walking to Murrayfield for rugby.
excellent staff shame about the hotel. qeues for brakefast,electrcity cutting out in the room due to faulty wiring. not a five star as far as i could see gets the rating on facilitys rather than class,
Service and attention to detail Nothing to report
Delightful! We hope to return to Edinburgh one day, and when we do, we will stay at the Caledonian. Couldja make it stop raining?
Rapid sorting out/ upgrade when the door lock to out room failed The fact thaty the door lock failed
The views of Edinburgh
At arrival we were met in the parking lot by a very friendly man tha helped us with our luggage. The staff at the receptiondesk was very nice. The room was exellent. In the bathroom we were delighted to see a rubber duckling on top of the towels across the bath! It's the little things that count!
It has a great location, with lovely views of the castle and lots of food and bars nearby.
Room very nice. cleanliness of room excellent. Staff friendly and helpful.Close to shops and visitor attractions.
view of castle from hieghts restaurant, location of hotel No fridge in room no radio having to pay for breakfast having to pay for internet access lifts very poor (not updated since previous college use) no air conditioning control windows not double glazed - noise, draughts
Staff were lovely. Looking a bit tired. Desk in room had big scratch on it. Also, on a previous stay breakfast was on the top floor which was lovely. This time we were in the lower part of the ground floor restaurant. The continental breakfast choice was quite poor considering the price. The toast was merely warmed up bread and coffee wasn't particularly hot. My elderly parents in their 80s, who were also staying, were unable to shower as they couldn't get in or out of the very steep sided bath.
Ideal city location for theatre, dinining and shopping.
Convenience of location As I had a front room over a weekend, the noise from the pubs in Grassmarket was a bit much.
the bathroom was really dark with only lights over the wash basin. a large water stain on the ceiling was not very attractive!
The view of Edinburgh castle was out of this world.
Easy to drive to and park my car. Ideal city centre location. Exclusive hotel for a rugby supporter's weekend.
The room There was a refurb going on so had to put up with constant drilling was not relaxing
Room was very comfortable. There was lots of choice for breakfast. The hotel location was very good for castle and other attractions. We were near lots of restaurants.
Efficient, slightly impersonal, no problems I resent the fact that they doubled the prices of their rooms during the Edinburgh Festival. I also think for the price breakfast should be included.
Good car parking. Close to city center. Great breakfast. Frendley staff
Central location, valet parking
Large, confortable rooms. Located within walking distance to all city attractions Noice from neighbouring pubs at night/early morning.
the proximity to the main Edinburgh attractions, parking availability, supply of extra pillows, big rooms.
good facility. hospitallity of staffs. and location. somehow internet is not working properly good in both case of WIFI nor Wired connection.
The upgraded room was appreciated we will stay here again. Did not have breakfast - thought that £16.50 was expensive
the friendliness and helpfulness of staff and the proximity of hotel to shops and bus stops I felt that the hallways on the way to the rooms were a bit shabby looking
Relaxing time spent with a friend. Enjoyed Indian head massage although would have preferred it without a top on rather than my arms and shoulders being massaged over my clothes! The breakfast on Saturday was cold...the sausages & bacon were undercooked!
Staff were very helpful. Rooms too hot but they did bring a fan on request which helped a little.
Site, staff, facilities and room No
Hotel and staff were excellent and perfect location, will stay there again.
location and staff air conditioning-room was too hot at night.
comfort and proximity to the highlights of the city Had stayed there on previous occasions
Booked valentine dinner online, yet when we went down for dinner 1 hour before dinner was supposed to be finished we were told that we were not allowed in. The guy in the resturant was very unhelpful talking over everything I said to him.
Hotelroom Temperature in bar very cold, barkeeper not very friendly (I have no time to make tea)
The location was perfect, the staff very helpful and the rooms were good size and perfectly clean.... I would definately stay at this hotel again
Comfortable and walking distance to attractions. Helpful front desk lady. Clean room. Flatscreen tv and extra speaker in bathroom was a delightful bonus. Shower was difficult to use as there was no shower curtain and water sprayed everywhere in bathroom. Hotel restaurant was poorly staffed at breakfast.
The Hotel room is quite good, and also the location. quite central Staff could be a little bit more professional
the rooms were elegant, well designed, functional and comfortable. also on the back of the hotel v quiet. the staff were very helpful. I would definitely come back to the Hudson. Pop music in the bar at breakfast time and when I said that I was leaving because of it, nobody offer to turn it down or off. I did not eat breakfast and therefore did not spend 10 pounds in the hotel.
very central for city, modern ,,comfortable beds and a mini bar the shower was fantastic
Good location for central edinburgh, excellent service from friendly staff The bar was full in the early evening due to Christmas parties-some service such as a reserved area could have been made available for hotel residents.
Location Room sizes very small and not suited for two people
We had a problem and had to leave early. Please be aware that the young lady on reception on Sunday am was excellent.
stylish room, friendly staff, convenient location hotel very noisy at night due to nightclub downstairs
Fantastic cooked breakfast. Nice decor in room. Great location. Nothing
The staff was very friendly. The rooms were clean and the location was very good. The showers didn't have doors or curtains so the water always got everywhere
We liked our room, the bed was comfortable and the room temperature was perfect. The service at reception was excellent, with very friendly staff. the location is perfect for a city break in Edinburgh and overall was worth the money. There was a cleaning problem at the hotel which meant unfortunately a terrible stench was very evident outside the gents toilet in the reception area, which you had to pass to get to the ladies. The hotel did apologise. Also, someone else was able to charge drinks at the bar to our room. We were given the bill on departure, but the member of staff on reception was quick to accept that it had not been us and tore up the bill. They had not obtained a signature for the bar bill. We had paid for all our extras - food and drinks - in cash at the time of purchase. Hotels must get signatures for all extras to avoid this sort of problem. Despite the comfort of the bedroom, the room was a little dark.
I liked the vacinity of the hotel and the staff were very very helpful and friendly.
Basic accommodation in good location. Powerfull shower Fire alarm went off 3 times early in the morning and there was no appologies or explanation from staff. Bedding did not fit the bed and was of poor quality. Quite noisy as located next to the three sisters
The pub and the location of the hotel.
location noise and size of room,breakfast
it was a plesent hotel the door men at three sisters
service and a fantastic breakfast
The location was excellent for access to the heart of Edinburgh but is in a very seedy and grimy area of town. The entrance to the hotel is through the beer garden of a raucous pub-nightclub so expect to weave your way through beer-swilling drunken crowds on hens and stags nights if you stay on a weekend. Rooms are spacious and well equipped. But the blinds in our room were broken or removed and there seems to be no maintenance carried out.
location more lighting required in breakfast diner - very dark
We stayed in one of the small rooms. It was indeed small, but extremely well designed and comfortable. It was surprisingly quiet for all of the Fringe mayhem. The shower was the best hotel shower of any hotel I have ever stayed in. The staff were very friendly and helpful. We love this place and will stay here again.
Location It was grand for a rugby weekend but would not go back if there were other choices
Location was good but room was of a poor standard for the price bathroom was full of mould, shower dripped constantly and there was no room to move in the room
The room was excellent , staff were extremely helpful and polite .
Very friendly and efficient staff. Luxurious contemporary feel / look. Nice breakfast. Upgrade unexpected, but very much appreciated - nice touch. Difficult to get room wamer with controls. was not freezing cold but my wife would have preferred it warmer. Couldn't seem to watch different channels on the different TV's at the same time, but this may not have been possible anyway!
The comfortable rooms and central location and choice to stay in the Hotel or not.
Fresh looking hotel Tv did not work despite changing rooms. No fresh black pepper or brown sauce available at breakfast. Waiter unable to confirm the Scottish Breakfast ingredients. Unable to access restaurant from lift as doors locked.
The design of the hotel was really modern but still comfortable. When we arrived I was not expecting to have £100 per night deducted from my bank account, especially since we had already paid for it in full. Fine if you have a credit card as you dont notice the money leaving your a/c (its refunded when you check out) but if you dont have a credit card (I dont) then they ask for a debit card which means that you are money short in your account. If this had been mentioned prior to booking then maybe I would have reconsidered staying there. Its ok if they had just taken the card details but to acutally take the money was unexpected and quite unfair to say that we had already paid for the room etc. There was no warning of this and it was lucky that I had plenty of funds in the account!
Central location, especially for the Tatoo Hardest bed we have seen on this month long trip. Inadequate luggage racks or space for clothing storage. It would be ok for an over nighter but not for someone on a long trip. Out of 6 hotels we have stayed in so far on this trip, your was the only one without a bath tub.
the hotel is stunning, very unique, modern and a great place to chill out after being round the shops in edinburgh
Attention to detail, throughout the hotel
beautiful design, great location, friendly and helpful staff
was very noisy, did not receive free paper that we were offered.. Design was nice but that should not qualify for a 5 stars, was 3/4..
Rooms were lovely and beds very comfy. Bathroom very modern and shower was amazing. Requested an iron in the room prior to arrival but it wasn't there. The heating came on at 6am and was very noisy. This woke my partner and I up and we couldn't get back to sleep with the noise. The tea/coffee machine in the room did not work. Left my straighteners behind in the room but when I contacted the hotel to enquire about this they said they checked and they were not there. That is a mystery to me.
Very nice room. Good sized bathroom. Excellent breakfast. As compared to most other hotels, the hot breakfast is part of the standard buffet. The dinner experience was not great. We tried Italian, Indian and Thai cuisine. Only the Thai cuisine was good.
the staff brilliant with the children and nothing was to much trouble for them
Room was very spacious, clean and overall good value for money. Location good also
quality of room and first meal I thought the price of the breakfast was excessive at £19 for a hot breakfast.Went next door to Premier and got all you can east breakfast for £7.95. Also got breakfast in cafe just down the road for £4.95. This would put be off coming back. Maybe go to premier inn next door.
The location is very good and the staff were friendly and attentive. These were the redeeming features. Poor car parking facilities, breakfast was uninspiring, room was not particularly clean.
Breakfast was good, whirlpool was good. Air con was not great and swimming pool is very small
Excellent breakfast! Limited parking available
room service and cleanliness of room both excellent Decor could be modernised a bit. No sink in the toilet for washing hands
Good position close to city centre and university
Nice staff Did not get a separate bed for child (2years old) Poor kids playcorner
Very central and comfortable. The breakfast was reasonable quality and room was clean and comfortable
Excellent breakfast, friendly staff great location minor point: poor baggage-leaving area - not secured or really watched, didn't use it.
Location is perfect for exploring Edinburgh on foot Old rooms, bad beds, poor hygiene, breakfast not so nice.
A clean and tidy hotel with good facilities and helpful staff Some rooms at the top of many flights of stairs
This hotel provided good service at a price which is acceptable and the location is idea
the room nothing to declare
Hotel is in aquite place, yet very central. Rooms are clean and refurbished in a contemporary style. Rooms are a bit small.
The building has got plenty of character and was very clean and comfortable. The staff were very helpfuland ithe restaurant good. It was very central but in a quiet location.
Comfortable, clean & friendly in great location. Nice breakfast Evening meal a bit disappointing -starters freshly prepared & tasty. Main course did not live up to description but filled a gap. Setting basic rather than romantic. However very handy for a late arrival on a wet evening & reasonable price for Edinburgh.
ountry House hotel feel, staff very friendly, room very clean and well serviced. Restaurant quite small, not advised to book when checking in so not always possible for all residents to eat dinner.Single beds a little close together.Not sure what was 'special' about the special twin room.
Its convenience for a city break plus comfort and value Should of stayed longer.
The location is fairly central which is good. The hotel was generally cold throughout, the room was cold. The room was clean however i would say the bathroom requires some form of general cleanup. I would imagine there are cleaner more comfortable hotels for the same money elswhere.
the reseption staff who made our checked in was very helpfull staff
Excellent value for money for great location. Large, clean room very comfortable.
very central far too expensive for a three star hotel
I liked the fact that tho we presented ourselves off the flight from Dublin at 8.15 am the receptionist said we could access the room after housekeeping had finished, around 10.15. We had breakfast and returned, very grateful. Had no complaints
The location is great for sightseeing and for shopping, and is just a couple of minutes from the train station. The rooms are a good size and were very clean. The rooms at the front overlooking the train station are very noisy.
Cheap rates for Edinburgh. Tired and room not clean - empty crisp packet lying on floor. A little spartan.
The location is perfect: right below the Royal Mile and next to the central station and the bus stop to/from the airport. The staff is friendly enough, the room clean and comfortable.
Convenient location N/A
Great location, very comfortable hotel at a reasonable price, very easy access to the royal mile from the back. Thought the male receptionist checking me in was a bit unfriendly, probably the end of a long shift. I did not take any of the coooked buffet breakfast as it looked so unappetising. Rest of the breakfast was very nice though.
Staff are friendly and helpful. Rooms are big and confortable. Nothing negative expect for the breakfast. Limit amount of breakfast. Might not be a good choice if you are going to stay in Edinburgh for more than 4 days.
Great location in city center Services were poor for the price charged, parking was very expensive, room was small, no face towels, lobby has vending machines with limited service and cramped
Pleasant modern hotel good location , good breakfast Heating difficult to operate no instructions extra blankets not provided
It was nice to experience a brand new hotel that was only opened two days prior staying.
Clean and secure hotel. Good simple breakfast.
Clean and good location
Wonderful hotel with great staff. Craig, the Manager, was a great guy always helpful and smiley! Would definitely come back. Nothing!
proximity to Royal Mile Hotel wanted to charge 25 pounds per day for small dog.When queried, they then said £25 for entire stay. Eventally,they did not charge for dog.I thought this was a very excessive charge and this should have been stated before we made the booking.
Central location. Comfortable room. Breakfast could be improved with more selection of hot food.
The hotel is in a convenient location for walking around the Royal Mile area and exploring Edinburgh. It was clean, comfortable and the included breakfast was good too.