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I thought it was a lovely budget hotel and the location to all the attractions was perfect. I would recommend this hotel to travellers. I didn't like that I had to pay inflated prices because the festival was on. Also I took I'll with a bug so didn't have as good as stay as planned. Nothing to do with the hotel I might add.
It was situated in a perfect place, a stones throw from the bus stop for the airport shuttle & from princes street. The room was stylish and could only have been made better by placing plugs in better location. . Overall 9/10, only slight issue was plug situation and breakfast was expensive
Rapid sorting out/ upgrade when the door lock to out room failed The fact thaty the door lock failed
The views of Edinburgh
Ideal city location for theatre, dinining and shopping.
Convenience of location As I had a front room over a weekend, the noise from the pubs in Grassmarket was a bit much.
At arrival we were met in the parking lot by a very friendly man tha helped us with our luggage. The staff at the receptiondesk was very nice. The room was exellent. In the bathroom we were delighted to see a rubber duckling on top of the towels across the bath! It's the little things that count!
The view of Edinburgh castle was out of this world.
view of castle from hieghts restaurant, location of hotel No fridge in room no radio having to pay for breakfast having to pay for internet access lifts very poor (not updated since previous college use) no air conditioning control windows not double glazed - noise, draughts
the bathroom was really dark with only lights over the wash basin. a large water stain on the ceiling was not very attractive!
Staff were lovely. Looking a bit tired. Desk in room had big scratch on it. Also, on a previous stay breakfast was on the top floor which was lovely. This time we were in the lower part of the ground floor restaurant. The continental breakfast choice was quite poor considering the price. The toast was merely warmed up bread and coffee wasn't particularly hot. My elderly parents in their 80s, who were also staying, were unable to shower as they couldn't get in or out of the very steep sided bath.
Room very nice. cleanliness of room excellent. Staff friendly and helpful.Close to shops and visitor attractions.
It has a great location, with lovely views of the castle and lots of food and bars nearby.
Absolutely everything. I had always wanted to stay at the hotel and t lived up to all of my expectations The only thing I would change would have been to have a bigger bed in our room. Kingsize just wasn't big enough!!
excellent staff shame about the hotel. qeues for brakefast,electrcity cutting out in the room due to faulty wiring. not a five star as far as i could see gets the rating on facilitys rather than class,
The grandeur, the comfort, the facilities, the location, the staff. The leisure complex is a little tired, but pleasant nonetheless!
The room was quiet and had a lovely view of Edinburgh. The staff were very helpful and the standard of cleanliness excellent. The leisure facilities were of a high standard also. The price of breakfast seemed high even for the standard of hotel.
Good reception we arrived early room ready and all very efficient similarly check out very efficient Breakfast, we were put in a cold room, toast took an age to produce , one poor machine and when we left the queue was 25 yards long to get in for breakfast
The location of the hotel was good Hilton are using there brand to sell below standard rooms. I would never stay here again
Delightful! We hope to return to Edinburgh one day, and when we do, we will stay at the Caledonian. Couldja make it stop raining?
nothing It is a very old Hotel .It needs to be renovated urgently .The toilet flush is broken , noisy AC , non hot water avaliablility ( it was for a limited time but not expected from a five star Hotel ) . The staff talk without looking at your face with an unfriendly manner . The pool is again too old and need to be renewed so that the price paid to the Hotel is too much in comparison what you get .
Service and attention to detail Nothing to report
Everything was great except bed was very uncomfortable
The friendly and welcoming attitude of the staff, in particular the concierge. The have maintained the standard of the hotel since changing to a Hilton. It was well located for walking to Murrayfield for rugby.
The quality of the facilities & the standard of the presentation together with friendly staff. First class food and service in relaxed well-appointed surroundings.
Great central hotel with fabulous luxury rooms and bathrooms Charges for movies/music very expensive
As a guest being asked to pay extra for the basic spa facilities
Our room was totally amazing and thoroughly enjoyed the view too. I found the website mislead me to believe the spa included the Infinity pool/spa, only to find out this was an extra £30 p/p on top, which I found totally disappointing!
Excellent hotel & facilities. Modern, spacious interior. Complementary wifi, pool, + gym. Very helpful staff. Spa and breakfast are typically not included, but upgrade is possible for 90 GBP per day for 2 people. This includes access to the club lounge, the spa, unlimited drinks and snacks from 5:30-7:30pm, and breakfast in the lounge in the morning. If you wanted a greater selection for the breakfast, you could pay 5 GBP more per person for the breakfast at the One Square restaurant downstairs which includes a quite large selection of hot options and a large continental breakfast. All in all, the food and drinks were amazing. The spa was great - there is a heated hydropool and then multiple types of rooms around it: hammam, rock sauna, aromatherapy room, biosauna, etc. The location is a little further from the city center than I initially anticipated, but it wasn't a huge problem. It was about a 15-20 minute walk to the Edinburgh Castle and 20-30 if walking at a brisk pace to George St, Princes St, etc. where all the shops are. There isn't much to do around the hotel itself, particularly at night - it seems like a business neighborhood + convention center next door.
peace and quiet
The room was excellent. The staff were vert welcoming. Although we arrived at 12pm and our checkin wasnt till 3pm they still allowed us into our room. We enjoyed everything about it.
Very pleasant, efficient staff. A sense of 'grandness'! Breakfast seemed a little on the expensive side.
An amazing hotel, all staff extremely frendly and professional
the bed was comfortable,and easy access to city centre the bedroom was not what we expected,the decor needed maintained again in the bathroom,and the food was not to standard as we ordered and the food was served raw
friendliness and helpfulness of staff spa facilities
good facility. hospitallity of staffs. and location. somehow internet is not working properly good in both case of WIFI nor Wired connection.
The room There was a refurb going on so had to put up with constant drilling was not relaxing
Efficient, slightly impersonal, no problems I resent the fact that they doubled the prices of their rooms during the Edinburgh Festival. I also think for the price breakfast should be included.
Central location, valet parking
Easy to drive to and park my car. Ideal city centre location. Exclusive hotel for a rugby supporter's weekend.
Good car parking. Close to city center. Great breakfast. Frendley staff
The upgraded room was appreciated we will stay here again. Did not have breakfast - thought that £16.50 was expensive
the proximity to the main Edinburgh attractions, parking availability, supply of extra pillows, big rooms.
Room was very comfortable. There was lots of choice for breakfast. The hotel location was very good for castle and other attractions. We were near lots of restaurants.
Large, confortable rooms. Located within walking distance to all city attractions Noice from neighbouring pubs at night/early morning.
the hotel is stunning, very unique, modern and a great place to chill out after being round the shops in edinburgh
Fresh looking hotel Tv did not work despite changing rooms. No fresh black pepper or brown sauce available at breakfast. Waiter unable to confirm the Scottish Breakfast ingredients. Unable to access restaurant from lift as doors locked.
beautiful design, great location, friendly and helpful staff
The design of the hotel was really modern but still comfortable. When we arrived I was not expecting to have £100 per night deducted from my bank account, especially since we had already paid for it in full. Fine if you have a credit card as you dont notice the money leaving your a/c (its refunded when you check out) but if you dont have a credit card (I dont) then they ask for a debit card which means that you are money short in your account. If this had been mentioned prior to booking then maybe I would have reconsidered staying there. Its ok if they had just taken the card details but to acutally take the money was unexpected and quite unfair to say that we had already paid for the room etc. There was no warning of this and it was lucky that I had plenty of funds in the account!
Attention to detail, throughout the hotel
Central location, especially for the Tatoo Hardest bed we have seen on this month long trip. Inadequate luggage racks or space for clothing storage. It would be ok for an over nighter but not for someone on a long trip. Out of 6 hotels we have stayed in so far on this trip, your was the only one without a bath tub.
The comfortable rooms and central location and choice to stay in the Hotel or not.
Rooms were lovely and beds very comfy. Bathroom very modern and shower was amazing. Requested an iron in the room prior to arrival but it wasn't there. The heating came on at 6am and was very noisy. This woke my partner and I up and we couldn't get back to sleep with the noise. The tea/coffee machine in the room did not work. Left my straighteners behind in the room but when I contacted the hotel to enquire about this they said they checked and they were not there. That is a mystery to me.
The room was excellent , staff were extremely helpful and polite .
Very friendly and efficient staff. Luxurious contemporary feel / look. Nice breakfast. Upgrade unexpected, but very much appreciated - nice touch. Difficult to get room wamer with controls. was not freezing cold but my wife would have preferred it warmer. Couldn't seem to watch different channels on the different TV's at the same time, but this may not have been possible anyway!
was very noisy, did not receive free paper that we were offered.. Design was nice but that should not qualify for a 5 stars, was 3/4..
The One restaurant has excellent and unusual food servewd by impecably trained servers.
Zoltan at reception was a star. The restaurant and bar team were efficient and friendly. Rooms were clean and well appointed. Looking forward to our next visit
very very good had all we required Evert up its standard
Beautiful historic hotel in the perfect location. The staff could not have done more to be helpful. The room was beautifully decorated and extremely comfortable. The bathroom was spectacular. The light level in the room was so subdued that it was difficult to see inside your suitcase. Other than that no complaints at all.
The Number One was a tremendous experience. The hotel and restaurant staff could not have been better during our stay. I would simply say keep it up!
Everything about this hotel is fantastic, and consistently so. The service in particular is always outstanding.
Lovely room, thoughtfully decorated, wonderful service.
The restaurant "Number one": excellent staff, good food. The location of the hotel and the view on the old city. Very noisy hotel, not enough privacy: train station beneath the hotel, doors being smashed all day, staff knocking on doors to check on the room too often. The room had not been refurbished in a very long time. The bed was not particularly confortable. Much too expensive for the service provided and quality of the rooms.
the staff were lovely booked double executive room, but think we got a budget room double bed two different height mattresses. asked them to sort it, they didnt. bathroom poor room smaller than stated in description
Hotel staff are very attentive and quality of the meals excellent.
Hotel is better than i expect, warmer, clener, and quiet Breakfast is quit expensive, compering what you get.
We love the beds and the huge wide screen TV! It was a little far from Waverley station, had to climb up and down a hill to get to the hotel!
The location of the hotel is fantastic. Everything one needs to see in Edinburgh is within walking distance. Our room was spacious and towards the back of the building, so there was no noise coming from Grassmarket at all although we stayed there for the weekend.
Good locatioin, friendly staff, breakfast excellent, room comfortable Very small car park
The hotel was modernly decorated and the rooms were of excellent quality and the food was of constant high standard
Helpful staff Modern decor and beautiful view of the castle Noisy guests sitting in the lounge area on 4th floor just outside our bedroom.
Helpful staff, clean rooms, good location
Very central to Edinburgh, very nice pubs nearby and easy walk to all of the tourist sections of the town. Very helpful staff and very nice breakfast.
Friendly staff. Very well appointed rooms
They had parking, toiletries were good the fridge was only a cooler and it would have been nice to have a proper cold fridge. Breakfast quite expensive.
Brilliant location for all the reasons anyone would visit Edinburgh - sites shops reatauramts
enjoyed the comfort and eating at the restaurant
The whole hotel experience at the George Hotel was completely faultless. The staff were incredibly helpful and welcoming. The rooms were spotless, warm and very comfortable. The breakfasts were delicious. The flight was cancelled on our return and had to stay at the George Hotel an extra night, the staff welcomed us back with mulled wine! Excellent stay, thank you.
The hotel kindly acknowledged our anniversary. All the staff were wonderful.
location, standard of accommodation bedrooms were very warm even with no heating on. We were unable to open a window due to noise on street. This was a minor complaint.
almost everything the cooked breakfast wasn't hot enough
The hotel was in central Edinburgh and close to all the attractions.the room was very spacious Lack of parking as public parking very expensive.
very enjoyable stay in a superb hotel, excellent meals, very helpful staff, nothing too much trouble to make our stay memorable
I booked a room at The George Hotel as a special birthday treat for my husband. I wanted somewhere right in the city and this was the perfect location, we even managed to find a parking space! The staff were really friendly and helpful. The room was lovely and the bed was possibly the most comfortable I have ever stayed in!
Location, cleanliness and the staff who welcomed at door. They have a great manner and seem genuinely want to please guests. Reception staff need much more warmth, smile more and actually treat people as such. Rooms clean bu quite small for price - felt a little cramped at time.
Location. Friendly Staff. The new bar/restaurant area looks good however the only downside is the seating area near the bar soon filled up and even though there were empty tables on the lower floor level there seemed to be a reluctance to give these to guests who just wanted a drink. The reception area is still going through refurbishment which meant long queues soon began to build up when guests began arriving in numbers which was an inconvenience to be honest. No doubt this will be resolved when the work is completed.
A very centrally located hotel with a freindly and helpful staff. The room was of a fair size with all you would expect of a hotel of this standing. Although the room was finely furnished the room lighting was poor.
Most comfortable bed I've ever slept in! Lighting was rather dim & furniture was slightly dusty.
the pool and breakfast in bed friendly staff lack off parking for near hotel access also i bumpd the back of my car parking outside as you have to reverse park on a busy road!
The rooms were clean and comfortable and the spa was very relaxing.
Beautiful, brand new hotel. Our city double room was lovely and fairly spacious. Staff were lovely, very pleasant and helpful. None really, other than we didn't receive our complimentary newspaper, but we weren't bothered enough about it to enquire.
The location of the hotel is perfect to enjoy Edimburgh,very clean hotel and the staff was very good, also the cocktails are well worth a try! It was a very good stay, if anything the hotel should install doubble glazing or double windows, also having to queue for breakfast in a 4 star hotel is not really good so make the most of the breakfast in your room for an extra £2.50, that was perfect and on time! no queue!
Central Location - 1 min from bus & train station, shopping centre, pubs & restaurants, Spa Facilities and Staff were also excellent
Friendliness and helpfulness of the staff.
Excellent room. Sauna, steam room & pool facilities very good.
the hotel was central comfortable good facilities and hotel staff v.ery helpful and courteous
Staff were wonderfully helpful. The fitness room was very well-appointed. There was no chair (except for the desk chair) in the room, and the restaurant could use some improvement in quality.
The rooms are well decorated; the hotel is in a great location - really excellent; the shuttle bus is useful. We were moved room twice in a five night stay. The first move was due to the sofa-bed in the studio dulexe not working. We were then upgraded to a one-bedroom apartment. This room did not have proper bathroom facilities and the bathroom flooded while the shower was in use. This resulted in a nightmarish experience - including three plumbers at the door within five minutes - clearly an ongoing situation. The room being flooded was not reported to hotel management until I complained to staff a third time. We also did not receive toiletries on a daily basis (had to ring reception to request them); did not receive an adequate number of towels; admired the charming cobwebs across the ceiling; had to request the sofa-bed to be made up several times; noted a complete lack of communication between staff and so forth.
I was disappointed that the room wasn't ready on time, it was 30 mins late. I'm pleased I didn't pay full price for the room, I still payed enough but if I had paid full price I would have been very annoyed
staff all very helpful and polite nothing
The location of the Suites couldn't have been better. Just off the Royal Mile it was central to everything. I would have liked more frequent maid service
Excellent design of the bathroom The lift(s). If there was a second one I do not know and the one was used for carrying linen, services, quests. Useless.
The hotels staff and luxurious rooms.
The hotel was excellently situated was very clean and furnishings were of a very high standard. The facilities in the room included a microwave and kitchen type sink which was very handy. The staff were very helpful and friendly. The parking was difficult and you had to pay a meter but spaces were very limited.
excellent location and comfortable space the hotel offered what i needed tho if you want room service there is not enough room for an table
Excellent value with the ideal location for all the sights and amenities Not being able to open an account for the restaurant or bar
It was central, pleasant quite spacious and comfortable. Room faced a wall, No drawer space, bathroom was badly laid out with no ventilation. There was no bar
Appeared recently updated. Staff very friendly and helpful. Great location close to the train station and right off the Royal Mile. Large elevator. Bathroom very nice. Bathroom shower did not have any kind of shelf for shampoo, facecloth, etc. No where but the floor to put anything. Safe did not work, but maintenance replaced it sometime our first day. Sliding doors for closet and refrigerator, microwave area did not work. Very difficult to move doors. They ground off aluminum off the track when moving doors. All of the lights in the room were either all off or all on. Window would not close all the way.
Site, staff, facilities and room No
Booked valentine dinner online, yet when we went down for dinner 1 hour before dinner was supposed to be finished we were told that we were not allowed in. The guy in the resturant was very unhelpful talking over everything I said to him.
Hotel and staff were excellent and perfect location, will stay there again.
The location was perfect, the staff very helpful and the rooms were good size and perfectly clean.... I would definately stay at this hotel again
comfort and proximity to the highlights of the city Had stayed there on previous occasions
Staff were very helpful. Rooms too hot but they did bring a fan on request which helped a little.
Relaxing time spent with a friend. Enjoyed Indian head massage although would have preferred it without a top on rather than my arms and shoulders being massaged over my clothes! The breakfast on Saturday was cold...the sausages & bacon were undercooked!
the friendliness and helpfulness of staff and the proximity of hotel to shops and bus stops I felt that the hallways on the way to the rooms were a bit shabby looking
Hotelroom Temperature in bar very cold, barkeeper not very friendly (I have no time to make tea)
location and staff air conditioning-room was too hot at night.