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We were upgraded to the publisher suite which was spacious and atmospheric. This really helped to make toe stay memorable. The staff were friendly and obliging. Overall an excellent service.
The helpful staff Could benefit from air conditioning
All of the staff where extremely helpful.
the staff were extremly friendly
Everything!!!! The staff were excellent throughout- ur room was very spacious with a brilliant view over Edinburgh. Restaurant and bar were fabulous and enjoyed having the luxury of the spa right on the doorstep. Fabulously central location.
Beautiful, excellent location No coffee or non caloric sweetener in room
Using the Vermillion lounge in the evening for a quiet drink was very pleasant. The Scottish chap with very short hair who attends the door in reception is a great asset to the hotel. We came accross him on several occasions he was always helpful, pleasant, professional and friendly, give him a large pay rise!!!! We had some difficulty getting drinks in the Vermillion lounge. I dialed the number on the card as suggested but no answer. The chap from Chile who is studying for a Master in economic development sorted us out in the end, another significant asset for you hotel I hope you look after him
Staff welcoming and courteous. Good size rooms and facilities excellent
So very central. Useful to be able to get to the Waverley Station via the lower back door which was just a case of crossing the road to the station. Would be useful to enable access for booking into the hotel. Staff were helpful and friendly with no exceptions. There was no 'heart' to the hotel. No where to sit peacefully other than the Bistro which was open to other customers and did not have seats to lounge in.
The quality fo the room was excellent and the free upgrade was very much appreciated, as were all the little extra touches. The breakfast.
Friendly helpful staff, very comfortable room, excellent service
The upgraded room was appreciated we will stay here again. Did not have breakfast - thought that £16.50 was expensive
the proximity to the main Edinburgh attractions, parking availability, supply of extra pillows, big rooms.
Central location, valet parking
Efficient, slightly impersonal, no problems I resent the fact that they doubled the prices of their rooms during the Edinburgh Festival. I also think for the price breakfast should be included.
Good car parking. Close to city center. Great breakfast. Frendley staff
good facility. hospitallity of staffs. and location. somehow internet is not working properly good in both case of WIFI nor Wired connection.
Easy to drive to and park my car. Ideal city centre location. Exclusive hotel for a rugby supporter's weekend.
Room was very comfortable. There was lots of choice for breakfast. The hotel location was very good for castle and other attractions. We were near lots of restaurants.
Large, confortable rooms. Located within walking distance to all city attractions Noice from neighbouring pubs at night/early morning.
The room There was a refurb going on so had to put up with constant drilling was not relaxing
the pool and breakfast in bed friendly staff lack off parking for near hotel access also i bumpd the back of my car parking outside as you have to reverse park on a busy road!
the hotel was central comfortable good facilities and hotel staff v.ery helpful and courteous
The location of the hotel is perfect to enjoy Edimburgh,very clean hotel and the staff was very good, also the cocktails are well worth a try! It was a very good stay, if anything the hotel should install doubble glazing or double windows, also having to queue for breakfast in a 4 star hotel is not really good so make the most of the breakfast in your room for an extra £2.50, that was perfect and on time! no queue!
Central Location - 1 min from bus & train station, shopping centre, pubs & restaurants, Spa Facilities and Staff were also excellent
The rooms were clean and comfortable and the spa was very relaxing.
Staff were wonderfully helpful. The fitness room was very well-appointed. There was no chair (except for the desk chair) in the room, and the restaurant could use some improvement in quality.
Beautiful, brand new hotel. Our city double room was lovely and fairly spacious. Staff were lovely, very pleasant and helpful. None really, other than we didn't receive our complimentary newspaper, but we weren't bothered enough about it to enquire.
Friendliness and helpfulness of the staff.
Excellent room. Sauna, steam room & pool facilities very good.
Most comfortable bed I've ever slept in! Lighting was rather dim & furniture was slightly dusty.
the friendlyness of all staff from reception to cleanres. This made our stay the use of leisure facilities. The pool area could do with a little re furb
Very clean & comfortable hotel. Friendly & efficient staff Location was a little further out than originally thought..
The location, very central. Staff very helpful no requirment to find a parking space!!
the meal was excellent!
Easy check in, size of room, temperature settings in room. Rooms in need of an update, a little bit out of the way.
very helpful staff The £3.50 tray charge on room service was a bit much
The hotel staff were the most pleasant I have ever encountered, they were all lovely, which makes for a wonderful stay. No
The friendly/helpful approach displayed by all concerned..Next time there is no choice Macdonald without fail - well done
Being able to use the swimming pool and gym We have stayed here about five times before and have always had a twin room on the Scottish Parliament side of the hotel but this time we were in a double on the other side which we found darker and a little bit noisier. We are used to a bigger bed at home and because of the size of the duvet we needed to put the bedspread across the other way and tuck it in, otherwise there was a draught on our legs. I think possibly when we booked there was only the option of a double room rather than a twin.
The room was very comfortable and quiet, the staff were very pleasant and helpful.
the room was themed and very cool, maybe not to everyones taste, but it was like a mini museum Theres no reception area as the hotel is over a bar
It is central to main tourest location and close to both shops and restaurants. There is also a number of good pubs and guided walks basically outside the door. The ground floor pub is friendly and Atmospheric no lift, but i knew that before i went.
fun hotel, in the vibrant center of the city
Excellent location. Poor food.
The room and its furnishings were painted black!! I found this most disconcerting.I was not warned that the hotel had no lift. This was a Problem.
Central location, friendly staff, quirky decor Bathroom in need of slight updating
Loved the room! Cool themes of famous Scots. Staff was friendly and accomodating. No elevator (could be an issue for those on top floor with lots of bags). And no signs as to where Hotel Registration is (its actually the Pub - only way into the hotel is thru there!)
Situated exactly in the centre easy access to everything The food was disgusting although it was included in the price we ate away from the hotel
visit relation living in Edinburgh
Excellent value for money for great location. Large, clean room very comfortable.
The location is fairly central which is good. The hotel was generally cold throughout, the room was cold. The room was clean however i would say the bathroom requires some form of general cleanup. I would imagine there are cleaner more comfortable hotels for the same money elswhere.
very central far too expensive for a three star hotel
Great location, very comfortable hotel at a reasonable price, very easy access to the royal mile from the back. Thought the male receptionist checking me in was a bit unfriendly, probably the end of a long shift. I did not take any of the coooked buffet breakfast as it looked so unappetising. Rest of the breakfast was very nice though.
I liked the fact that tho we presented ourselves off the flight from Dublin at 8.15 am the receptionist said we could access the room after housekeeping had finished, around 10.15. We had breakfast and returned, very grateful. Had no complaints
The location is perfect: right below the Royal Mile and next to the central station and the bus stop to/from the airport. The staff is friendly enough, the room clean and comfortable.
the reseption staff who made our checked in was very helpfull staff
Cheap rates for Edinburgh. Tired and room not clean - empty crisp packet lying on floor. A little spartan.
The location is great for sightseeing and for shopping, and is just a couple of minutes from the train station. The rooms are a good size and were very clean. The rooms at the front overlooking the train station are very noisy.
Convenient location N/A
Exellent location Parking was my only issue and i thought the bar prices were expensive for the quality of the drinks but there are better bars within walking distance so not a major issue.
Location of hotel was excellent Waited 30 minutes on luggage arriving and had to return to reception, who explained they didn't know where it was to go as they had forgotten to take room number. Also the bathroom didn't appeared to have been freshly cleaned prior to our arrival.
close to train station and night life too expensive, not very clean, nothing extra (e.g. bathrobes, slippers etc)
Although this was a brief trip the standard of room, staff and facilities were excellent. Room was a bit noisy from traffic outside
Price of room and friendly staff 1st room was noisy
location housekeeping poor. On both nights of my stay i had to request towels for the room, on 2nd day there were no towels at all.
room was very clean
location, nice facilities, efficient staff, understated elegence.
Central location for shops and restaurants Noise from street - not really fault of hotel. Very drafty windows - needs double glazing/draft excluders
Comfort of room, size of bed with quality of linens and lots of pillows. Little extras like sherry with crystal glasses, dish with hard candies, large TV to view, coffee and tea for your convenience, window with view, no stairs to haul luggage up/down, visitor information and recommendations from owner when asked. Bathroom fan very loud when turned on
Great people, great food excellent room Shower was cold on the first day
Lovely hostess, very friendly, great breakfast, lovely chats. Nothing!
Owners friendly and helpful. Central location. Parking. Good breakfast. Comfortable bed and excellent en-suite.
Our host Heather was undeniably helpful and pleasant. Our room had everything we could need (including sherry). Quiet. Bathtub rather than shower. Hot water was warm only.
Courtesy, cozy room, excellent typical Scottish breakfast If you like sleeping... No late breakfast (last entry time 9 am) - but quality of breakfast helps you waking up!
Good service, clean and friendly.
Beautiful, warm and homely with lovely owners who made us feel incredibly welcome! None!
Personal service .Close to the centre of Edinburgh including Theatre and Princes street . Easy parking and clean and comfortable room Breakfast time availability a bit tight 8.30or 9 am
Very warm welcome, lovely room and extremely comfy bed. Excellent breakfasts with lots of choice. Ideal location for city centre visiting, plenty of restaurants within walking distance.
Friendly staff, minor problem in the room, a broken iron, was dealt with very quickly. A top score in my view. Breakfast - excellent.
Helpful welcoming staff. Well located for the city centre.
room only option - safe facility - reception staff very helpful - location no bath but shower was good
Ideal location, good food and with private parking
Very nice modern rooms, good location & very good value.
A good clean well run hotel with friendly and helpfull staff .
Very nice and comfortable room.
Nice modern hotel in a quiet side street, very close to the theatre we were attending that night. Pleasant reception staff both on arrival and when leaving. Attention to detail with regards to cleanliness, bedside tables and desk were very sticky, everything else was fine.
Staff were very helpfull. The location of the hotel to the conference just across the road was excellent. The heating system in the bedroom was quiet noisy when it was on.
The hotel is in a convenient location for walking around the Royal Mile area and exploring Edinburgh. It was clean, comfortable and the included breakfast was good too.
Central location. Comfortable room. Breakfast could be improved with more selection of hot food.
Clean and secure hotel. Good simple breakfast.
proximity to Royal Mile Hotel wanted to charge 25 pounds per day for small dog.When queried, they then said £25 for entire stay. Eventally,they did not charge for dog.I thought this was a very excessive charge and this should have been stated before we made the booking.
Great location in city center Services were poor for the price charged, parking was very expensive, room was small, no face towels, lobby has vending machines with limited service and cramped
Clean and good location
Staff are friendly and helpful. Rooms are big and confortable. Nothing negative expect for the breakfast. Limit amount of breakfast. Might not be a good choice if you are going to stay in Edinburgh for more than 4 days.
It was nice to experience a brand new hotel that was only opened two days prior staying.
Pleasant modern hotel good location , good breakfast Heating difficult to operate no instructions extra blankets not provided
Wonderful hotel with great staff. Craig, the Manager, was a great guy always helpful and smiley! Would definitely come back. Nothing!
Excellent breakfast, friendly staff great location minor point: poor baggage-leaving area - not secured or really watched, didn't use it.
Very central and comfortable. The breakfast was reasonable quality and room was clean and comfortable
Comfortable, clean & friendly in great location. Nice breakfast Evening meal a bit disappointing -starters freshly prepared & tasty. Main course did not live up to description but filled a gap. Setting basic rather than romantic. However very handy for a late arrival on a wet evening & reasonable price for Edinburgh.
A clean and tidy hotel with good facilities and helpful staff Some rooms at the top of many flights of stairs
This hotel provided good service at a price which is acceptable and the location is idea
ountry House hotel feel, staff very friendly, room very clean and well serviced. Restaurant quite small, not advised to book when checking in so not always possible for all residents to eat dinner.Single beds a little close together.Not sure what was 'special' about the special twin room.
Hotel is in aquite place, yet very central. Rooms are clean and refurbished in a contemporary style. Rooms are a bit small.
Its convenience for a city break plus comfort and value Should of stayed longer.
The building has got plenty of character and was very clean and comfortable. The staff were very helpfuland ithe restaurant good. It was very central but in a quiet location.
Location is perfect for exploring Edinburgh on foot Old rooms, bad beds, poor hygiene, breakfast not so nice.
the room nothing to declare
The staff is very sympathic and receptive. Full english coffee. The hotel is near to the main attractions, cinema, restaurants. (a equipe é muito simpática e receptiva. o local é ótimo próximo de restaurante, cinema, shopping e das principais atrações. Se estiver disposto pode visitar tudo a pé) No lift (Para mim não foi problema mas é importante que saibam que não há elevador)
Nothing particularly good Some lights did not work. Some switches appeared loose on the walls. Carpets were grubby. Room felt damp and cold. Some peeling wallpaper. Corridor dark and dismal. Poorly lit overall.
warm welcome without being overpowering. comfortable, quiet, very well appointed. very comfy bed. excellent location. shower a bit feeble - everything else was so five star I expected it to be better! (could be because I was on the third floor?) instant coffee for breakfast!
they "upgraded" me to a small double from a single in advance of my arrival since i did not wish to be placed at the front of hotel (and get traffic noise) the double bed was sloping downwards to one side by four inches and even though I mentioned it they did nothing and did not apologise- the only person I saw was someone living in Glasgow who came in to do the night shift. Breakfast was very small and basic and non-inviting. No vege options though I requested it day before. No biscuits with beverages in room, no nice toiletries for shower etc - very clinical decor and spartan contents - a b and b is better value! No lounge only a bar cum breakfast room
Conveniently situated for sightseeing, city tours, shopping, business. Friendly reception and other personnel. The hotel is clean, all the faciliets in the room (for tea, coffee), well-attended rooms, perfect English breakfast, the arrangements, decorations and the garden create a very special atmosphere of style and respectability
convenient for Princess Street The room was at the very top of the 74 stairs, the bedding had holes in the sheets and the cover was no ironed. The en-suite had mould around the bath.
It proximity to the city and also the fact it was so quiet. Breakfasts were very nice too. No, all good.
Extremely friendly staff, pretty good location (5-10 minutes walk from Princes street) great breakfast and a very homely and Scottish atmosphere. Would have been nice if breakfast had continued past 9am but it was worth getting up for anyway.
The room was quite nice. Staff were a bit rude.
Our room was in the basement but was nice and roomy. The city centre location made it very handy. Only complaint was breakfast. It was enjoyable but if only have a slice f haggis and half a potato scone are going to be served then it might have been made less obvious.