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The rooms were clean and comfortable and the spa was very relaxing.
Most comfortable bed I've ever slept in! Lighting was rather dim & furniture was slightly dusty.
The location of the hotel is perfect to enjoy Edimburgh,very clean hotel and the staff was very good, also the cocktails are well worth a try! It was a very good stay, if anything the hotel should install doubble glazing or double windows, also having to queue for breakfast in a 4 star hotel is not really good so make the most of the breakfast in your room for an extra £2.50, that was perfect and on time! no queue!
Beautiful, brand new hotel. Our city double room was lovely and fairly spacious. Staff were lovely, very pleasant and helpful. None really, other than we didn't receive our complimentary newspaper, but we weren't bothered enough about it to enquire.
Excellent room. Sauna, steam room & pool facilities very good.
Friendliness and helpfulness of the staff.
Central Location - 1 min from bus & train station, shopping centre, pubs & restaurants, Spa Facilities and Staff were also excellent
the pool and breakfast in bed friendly staff lack off parking for near hotel access also i bumpd the back of my car parking outside as you have to reverse park on a busy road!
the hotel was central comfortable good facilities and hotel staff v.ery helpful and courteous
Staff were wonderfully helpful. The fitness room was very well-appointed. There was no chair (except for the desk chair) in the room, and the restaurant could use some improvement in quality.
The upgraded room was appreciated we will stay here again. Did not have breakfast - thought that £16.50 was expensive
good facility. hospitallity of staffs. and location. somehow internet is not working properly good in both case of WIFI nor Wired connection.
Good car parking. Close to city center. Great breakfast. Frendley staff
Large, confortable rooms. Located within walking distance to all city attractions Noice from neighbouring pubs at night/early morning.
Room was very comfortable. There was lots of choice for breakfast. The hotel location was very good for castle and other attractions. We were near lots of restaurants.
The room There was a refurb going on so had to put up with constant drilling was not relaxing
Efficient, slightly impersonal, no problems I resent the fact that they doubled the prices of their rooms during the Edinburgh Festival. I also think for the price breakfast should be included.
the proximity to the main Edinburgh attractions, parking availability, supply of extra pillows, big rooms.
Central location, valet parking
Easy to drive to and park my car. Ideal city centre location. Exclusive hotel for a rugby supporter's weekend.
Its convenience for a city break plus comfort and value Should of stayed longer.
Excellent breakfast, friendly staff great location minor point: poor baggage-leaving area - not secured or really watched, didn't use it.
A clean and tidy hotel with good facilities and helpful staff Some rooms at the top of many flights of stairs
This hotel provided good service at a price which is acceptable and the location is idea
Hotel is in aquite place, yet very central. Rooms are clean and refurbished in a contemporary style. Rooms are a bit small.
ountry House hotel feel, staff very friendly, room very clean and well serviced. Restaurant quite small, not advised to book when checking in so not always possible for all residents to eat dinner.Single beds a little close together.Not sure what was 'special' about the special twin room.
The building has got plenty of character and was very clean and comfortable. The staff were very helpfuland ithe restaurant good. It was very central but in a quiet location.
Comfortable, clean & friendly in great location. Nice breakfast Evening meal a bit disappointing -starters freshly prepared & tasty. Main course did not live up to description but filled a gap. Setting basic rather than romantic. However very handy for a late arrival on a wet evening & reasonable price for Edinburgh.
Very central and comfortable. The breakfast was reasonable quality and room was clean and comfortable
Location is perfect for exploring Edinburgh on foot Old rooms, bad beds, poor hygiene, breakfast not so nice.
the room nothing to declare
very central far too expensive for a three star hotel
I liked the fact that tho we presented ourselves off the flight from Dublin at 8.15 am the receptionist said we could access the room after housekeeping had finished, around 10.15. We had breakfast and returned, very grateful. Had no complaints
the reseption staff who made our checked in was very helpfull staff
Cheap rates for Edinburgh. Tired and room not clean - empty crisp packet lying on floor. A little spartan.
Excellent value for money for great location. Large, clean room very comfortable.
The location is great for sightseeing and for shopping, and is just a couple of minutes from the train station. The rooms are a good size and were very clean. The rooms at the front overlooking the train station are very noisy.
Great location, very comfortable hotel at a reasonable price, very easy access to the royal mile from the back. Thought the male receptionist checking me in was a bit unfriendly, probably the end of a long shift. I did not take any of the coooked buffet breakfast as it looked so unappetising. Rest of the breakfast was very nice though.
The location is fairly central which is good. The hotel was generally cold throughout, the room was cold. The room was clean however i would say the bathroom requires some form of general cleanup. I would imagine there are cleaner more comfortable hotels for the same money elswhere.
The location is perfect: right below the Royal Mile and next to the central station and the bus stop to/from the airport. The staff is friendly enough, the room clean and comfortable.
Convenient location N/A
The hotel is in a convenient location for walking around the Royal Mile area and exploring Edinburgh. It was clean, comfortable and the included breakfast was good too.
Clean and good location
Staff are friendly and helpful. Rooms are big and confortable. Nothing negative expect for the breakfast. Limit amount of breakfast. Might not be a good choice if you are going to stay in Edinburgh for more than 4 days.
Great location in city center Services were poor for the price charged, parking was very expensive, room was small, no face towels, lobby has vending machines with limited service and cramped
Pleasant modern hotel good location , good breakfast Heating difficult to operate no instructions extra blankets not provided
Wonderful hotel with great staff. Craig, the Manager, was a great guy always helpful and smiley! Would definitely come back. Nothing!
proximity to Royal Mile Hotel wanted to charge 25 pounds per day for small dog.When queried, they then said £25 for entire stay. Eventally,they did not charge for dog.I thought this was a very excessive charge and this should have been stated before we made the booking.
It was nice to experience a brand new hotel that was only opened two days prior staying.
Central location. Comfortable room. Breakfast could be improved with more selection of hot food.
Clean and secure hotel. Good simple breakfast.
Staff were very helpfull. The location of the hotel to the conference just across the road was excellent. The heating system in the bedroom was quiet noisy when it was on.
Ideal location, good food and with private parking
Friendly staff, minor problem in the room, a broken iron, was dealt with very quickly. A top score in my view. Breakfast - excellent.
Very nice modern rooms, good location & very good value.
Very nice and comfortable room.
room only option - safe facility - reception staff very helpful - location no bath but shower was good
Nice modern hotel in a quiet side street, very close to the theatre we were attending that night. Pleasant reception staff both on arrival and when leaving. Attention to detail with regards to cleanliness, bedside tables and desk were very sticky, everything else was fine.
A good clean well run hotel with friendly and helpfull staff .
Helpful welcoming staff. Well located for the city centre.
Uncomplicated, easy accommodation, lovely location in Edinburgh, room very cleqan and comfortable, breakfast was 1st class! Only comment is the tiny space in en suite but it has everything you need so cannot really complain. Not for faint hearted physically as is on 4th floor with no lift - lots of steps!
Economical - for what it is good value. Breakfasts very good. Plenty of places to eat nearby in the evening. Washbasin bathroom too small and the use of the whole bathroom as the shower cubicle a bit daunting
Excellent breakfast, in variety and quality , and in service.
Very good location for the price. Room was functional, very quiet and comfortable enough for a short stay.
Cleanliness On arrival not told about requesting extras for room, such as hairdryer, which leads to difficulties when the discovery is made after having a shower.
the breakfast provided and the cleanliness of the room was very good. the bathroom was too small and uncomfortable.
its distance from the city center no lift and no staff to help us with baggages, too much noise during night, bad bathroom facilities, dirty bed sheets, high price in relation to its value
Clean, bright, neutral decor, lovely breakfast Very cramped bathroom, tv in awkward location...better directly opposite the bed, storage heater a bit intermittant
Clean room/bedding - decent breakfast. No lift or parking
Cheap, City accom'. Short walk to center/station. Small, no minuscule, sink with a shelf 12" over the top. You will at some stage bounce your head off the shelf. Easily sorted if shelf moved to left hand side wall.
location, nice facilities, efficient staff, understated elegence.
Although this was a brief trip the standard of room, staff and facilities were excellent. Room was a bit noisy from traffic outside
Exellent location Parking was my only issue and i thought the bar prices were expensive for the quality of the drinks but there are better bars within walking distance so not a major issue.
location housekeeping poor. On both nights of my stay i had to request towels for the room, on 2nd day there were no towels at all.
Price of room and friendly staff 1st room was noisy
Location of hotel was excellent Waited 30 minutes on luggage arriving and had to return to reception, who explained they didn't know where it was to go as they had forgotten to take room number. Also the bathroom didn't appeared to have been freshly cleaned prior to our arrival.
Central location for shops and restaurants Noise from street - not really fault of hotel. Very drafty windows - needs double glazing/draft excluders
close to train station and night life too expensive, not very clean, nothing extra (e.g. bathrobes, slippers etc)
room was very clean
Very clean & comfortable hotel. Friendly & efficient staff Location was a little further out than originally thought..
The room was very comfortable and quiet, the staff were very pleasant and helpful.
very helpful staff The £3.50 tray charge on room service was a bit much
The friendly/helpful approach displayed by all concerned..Next time there is no choice Macdonald without fail - well done
the friendlyness of all staff from reception to cleanres. This made our stay the use of leisure facilities. The pool area could do with a little re furb
Easy check in, size of room, temperature settings in room. Rooms in need of an update, a little bit out of the way.
the meal was excellent!
Being able to use the swimming pool and gym We have stayed here about five times before and have always had a twin room on the Scottish Parliament side of the hotel but this time we were in a double on the other side which we found darker and a little bit noisier. We are used to a bigger bed at home and because of the size of the duvet we needed to put the bedspread across the other way and tuck it in, otherwise there was a draught on our legs. I think possibly when we booked there was only the option of a double room rather than a twin.
The location, very central. Staff very helpful no requirment to find a parking space!!
The hotel staff were the most pleasant I have ever encountered, they were all lovely, which makes for a wonderful stay. No
Excellent location. Poor food.
Situated exactly in the centre easy access to everything The food was disgusting although it was included in the price we ate away from the hotel
visit relation living in Edinburgh
It is central to main tourest location and close to both shops and restaurants. There is also a number of good pubs and guided walks basically outside the door. The ground floor pub is friendly and Atmospheric no lift, but i knew that before i went.
Central location, friendly staff, quirky decor Bathroom in need of slight updating
The room and its furnishings were painted black!! I found this most disconcerting.I was not warned that the hotel had no lift. This was a Problem.
the room was themed and very cool, maybe not to everyones taste, but it was like a mini museum Theres no reception area as the hotel is over a bar
Loved the room! Cool themes of famous Scots. Staff was friendly and accomodating. No elevator (could be an issue for those on top floor with lots of bags). And no signs as to where Hotel Registration is (its actually the Pub - only way into the hotel is thru there!)
fun hotel, in the vibrant center of the city
Perfect location and good value for money Bed - not the most confortable one...
Size of room; check-out time; reaction to things needing attention; friendly staff; comfortable bed; great location Bathroom a bit small, cramped and no ventilation; couldn't open/shut the window without getting someone to unlock; in spite of filling in a form on arrival, the room wasn't registered in my name, so when my taxi came they couldn't get in touch with me and sent it away! (But they got me another one almost immediately). Bar too small and too visible to be relaxing.
Great location, clean rooms, excellent shower, friendly staff...good value for money. No real negatives for the price.
The hotel was perfetly located and very clean, management was competent and friendly. The price was on the higher side, I dd not even find a complimentar water in my room. This was less than expected.
Very comfortable; excellent sound-proofing of room with air conditioning to keep it cool Front desk staff seemed a bit overworked (but very busy time of year)
Pleasant, helpful staff. Nice room, clean. Some guests were a bit noisy, running through the corridors whilst drunk.
Excellent central location particularly for places of interest. Large room with comfy bed. Staff pleasant and helpful. Bathrooms very compact
Nice quiet hotel with friendly staff. None
It is centrally located so we found it very convenient for a short weekend trip. The room was small. We would prefer indoor slippers within the room but otherwise, the hotel was clean and served its purpose well for a weekend trip to Edinburgh.
The hotel is modern with comfortable rooms. There is a good provision of a variety of meals and snacks 24hrs, even breakfast facilities before 5.30am. Location is a short walk to the Airport Bus. Too much noise throughout the night from people making their way home from clubs etc
Good bar, nice outdoor terrasse. Location of the hostel. Too much noice. Too hot in the rooms. Long waiting-time for checiking in.
Location and the bar The staff were not friendly. The room had an innapropriate magazine left in it from, i presume, the last occupant. The shower room did not have the soap dispenser filled (it was empty). The TV stations kept losing reception. T
The central location and the cleanliness of the rooms. It was also fairly quiet for a hostel in middle of edinburgh The shower that flooded the bathroom floor, despite turning it the other way as much as poss.
Self catering facilities no free WIFI
budget hostel, good location, short walk from Royal Mile, clean room
Centrally located, modern hotel. Great bar.
yes, the huge noise due to the hotel bar just under the rooms....
Towels were changed daily. Shower and washroom are clean and comfortable. Great breakfast and simple but delicious dinner.
location there was weird smell in bathroom all the time....
this place is brand new, in heart of the old town and, modern, clean, and overall fantastic.
We wwere very close to the Playhouse where we had booked a show. Our room was very cold and the temperature showed it had a fault. We felt that the value of the roonm did not match the actual cost.
The standard of professionalism from the staff and the efficiency of the services eg room service was excellent, quality of the food at breakfast was superior I found the location of the hotel inconvenient but the view was spectacular
I was delighted how easy it was to get a later checkout on the Sunday. Staff were so accommodating. They even managed to rustle up chocolates as a gift to my room in the middle of the night. Top marks for that!
the pool area was lovely the staff were quite chaotic room service was very slow the breakfast waiting staff were awful
Staff were very helpful. Location was good for city centre. Breakfast was excellent. The hairdriers in the room also not being able to fully open the windows.
Beautiful surroundings, location is ok. Service is excellent. Staff moslty reacted good to ongoing redecoration of breakfast room for example. Single rooms were very small. Noise from street AND from smal hotel corridors started early and ended late: therefore the price of the rooms is too high. Without warning (not even a note) all locks were changed during our stay. No computer available for guests to check websites or e-mail.
The best of this hotel was how it was central to Edinburgh. You were in walking distance to all the shops, theatre and main shoppng. The receptionist did not helpfully explain that the parking opposite was quite expensive, but we could of stayed for a few hours in order to unload our cases. Instead suggested going to a long stay car park a fair walk away. The result was me sitting in reception for approx half an hour with all our luggage while I waited for my husband to park the car, and in that time no member of staff offered to take room
Good location and good size of the room. Our room was an adjoining room separated by a door. This was ok until the couple next door decided to make vigorous noises at 6am on Sunday morning.
Small and confortable, with all the required services. Telephone in room was not working for outside lines, reported three times but not fixed.
Good facilities and friendly staff. Clean. Expensive breakfast. Lack of offstreet parking.