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It was situated in a perfect place, a stones throw from the bus stop for the airport shuttle & from princes street. The room was stylish and could only have been made better by placing plugs in better location. . Overall 9/10, only slight issue was plug situation and breakfast was expensive
I thought it was a lovely budget hotel and the location to all the attractions was perfect. I would recommend this hotel to travellers. I didn't like that I had to pay inflated prices because the festival was on. Also I took I'll with a bug so didn't have as good as stay as planned. Nothing to do with the hotel I might add.
The quality fo the room was excellent and the free upgrade was very much appreciated, as were all the little extra touches. The breakfast.
Staff welcoming and courteous. Good size rooms and facilities excellent
We were upgraded to the publisher suite which was spacious and atmospheric. This really helped to make toe stay memorable. The staff were friendly and obliging. Overall an excellent service.
The helpful staff Could benefit from air conditioning
So very central. Useful to be able to get to the Waverley Station via the lower back door which was just a case of crossing the road to the station. Would be useful to enable access for booking into the hotel. Staff were helpful and friendly with no exceptions. There was no 'heart' to the hotel. No where to sit peacefully other than the Bistro which was open to other customers and did not have seats to lounge in.
Using the Vermillion lounge in the evening for a quiet drink was very pleasant. The Scottish chap with very short hair who attends the door in reception is a great asset to the hotel. We came accross him on several occasions he was always helpful, pleasant, professional and friendly, give him a large pay rise!!!! We had some difficulty getting drinks in the Vermillion lounge. I dialed the number on the card as suggested but no answer. The chap from Chile who is studying for a Master in economic development sorted us out in the end, another significant asset for you hotel I hope you look after him
the location it was right in the middle of nearly everything we went to go and see. It was also right next to the train station which is how we arrived. the cold shower on Saturday and Sunday that was not fun. If you are going to charge premium price than it better be a premium hotel. It certainly not a 4 star hotel given the maintenance of their equipment. They need to replace the boiler, I heard it was not the first time they only had cold showers
the staff were extremly friendly
Friendly helpful staff, very comfortable room, excellent service
Everything!!!! The staff were excellent throughout- ur room was very spacious with a brilliant view over Edinburgh. Restaurant and bar were fabulous and enjoyed having the luxury of the spa right on the doorstep. Fabulously central location.
All of the staff where extremely helpful.
the proximity to the main Edinburgh attractions, parking availability, supply of extra pillows, big rooms.
Large, confortable rooms. Located within walking distance to all city attractions Noice from neighbouring pubs at night/early morning.
Efficient, slightly impersonal, no problems I resent the fact that they doubled the prices of their rooms during the Edinburgh Festival. I also think for the price breakfast should be included.
good facility. hospitallity of staffs. and location. somehow internet is not working properly good in both case of WIFI nor Wired connection.
The upgraded room was appreciated we will stay here again. Did not have breakfast - thought that £16.50 was expensive
The room There was a refurb going on so had to put up with constant drilling was not relaxing
Central location, valet parking
Room was very comfortable. There was lots of choice for breakfast. The hotel location was very good for castle and other attractions. We were near lots of restaurants.
Easy to drive to and park my car. Ideal city centre location. Exclusive hotel for a rugby supporter's weekend.
Good car parking. Close to city center. Great breakfast. Frendley staff
Everything about this hotel is fantastic, and consistently so. The service in particular is always outstanding.
The Number One was a tremendous experience. The hotel and restaurant staff could not have been better during our stay. I would simply say keep it up!
The One restaurant has excellent and unusual food servewd by impecably trained servers.
Hotel staff are very attentive and quality of the meals excellent.
the staff were lovely booked double executive room, but think we got a budget room double bed two different height mattresses. asked them to sort it, they didnt. bathroom poor room smaller than stated in description
Zoltan at reception was a star. The restaurant and bar team were efficient and friendly. Rooms were clean and well appointed. Looking forward to our next visit
The restaurant "Number one": excellent staff, good food. The location of the hotel and the view on the old city. Very noisy hotel, not enough privacy: train station beneath the hotel, doors being smashed all day, staff knocking on doors to check on the room too often. The room had not been refurbished in a very long time. The bed was not particularly confortable. Much too expensive for the service provided and quality of the rooms.
Lovely room, thoughtfully decorated, wonderful service.
Beautiful historic hotel in the perfect location. The staff could not have done more to be helpful. The room was beautifully decorated and extremely comfortable. The bathroom was spectacular. The light level in the room was so subdued that it was difficult to see inside your suitcase. Other than that no complaints at all.
very very good had all we required Evert up its standard
The location of the hotel is perfect to enjoy Edimburgh,very clean hotel and the staff was very good, also the cocktails are well worth a try! It was a very good stay, if anything the hotel should install doubble glazing or double windows, also having to queue for breakfast in a 4 star hotel is not really good so make the most of the breakfast in your room for an extra £2.50, that was perfect and on time! no queue!
the hotel was central comfortable good facilities and hotel staff v.ery helpful and courteous
Friendliness and helpfulness of the staff.
The rooms were clean and comfortable and the spa was very relaxing.
the pool and breakfast in bed friendly staff lack off parking for near hotel access also i bumpd the back of my car parking outside as you have to reverse park on a busy road!
Most comfortable bed I've ever slept in! Lighting was rather dim & furniture was slightly dusty.
Excellent room. Sauna, steam room & pool facilities very good.
Central Location - 1 min from bus & train station, shopping centre, pubs & restaurants, Spa Facilities and Staff were also excellent
Beautiful, brand new hotel. Our city double room was lovely and fairly spacious. Staff were lovely, very pleasant and helpful. None really, other than we didn't receive our complimentary newspaper, but we weren't bothered enough about it to enquire.
Staff were wonderfully helpful. The fitness room was very well-appointed. There was no chair (except for the desk chair) in the room, and the restaurant could use some improvement in quality.
Exellent location Parking was my only issue and i thought the bar prices were expensive for the quality of the drinks but there are better bars within walking distance so not a major issue.
Central location for shops and restaurants Noise from street - not really fault of hotel. Very drafty windows - needs double glazing/draft excluders
location housekeeping poor. On both nights of my stay i had to request towels for the room, on 2nd day there were no towels at all.
Location of hotel was excellent Waited 30 minutes on luggage arriving and had to return to reception, who explained they didn't know where it was to go as they had forgotten to take room number. Also the bathroom didn't appeared to have been freshly cleaned prior to our arrival.
close to train station and night life too expensive, not very clean, nothing extra (e.g. bathrobes, slippers etc)
room was very clean
Although this was a brief trip the standard of room, staff and facilities were excellent. Room was a bit noisy from traffic outside
The staff at the reception and in the bar were very friendly and informative and the hotel is in a great location. Everything seemed tired and needed updating. The AC in the room was broken. There was no iron in the room, which is something I have never heard of in a 4* hotel. The bathroom door would open onto the toilet. There was no conditioner in the room. The towels felt and looked very well used & we encounter a very rude waitress while having breakfast on Sunday. Also, a man was assaulting a woman in the reception area and it took hotel guests to break it up before the staff did.
Location was great. Restaurant has a great breakfast buffet. Staff was accommodating. Pool and spa area was nice. Thought the spa men's room can be tidied up and cleaned better.
Price of room and friendly staff 1st room was noisy
Excellent location right by Edinburgh Waverley and the Royal Mile. Staff were courteous and attentive. We booked a twin (I was staying with my brother), but the booking was registered as a double (through kayak/booking.com), but they sorted it quickly and efficiently. Hotel rooms are quite warm and air con is ineffective.
Location was excellent. Prices were reasonable My room was small and stuffy. I'm not going to complain about lack of A/C as this was in Edinburgh, but my tiny room had no circulation and was warmer than the ambient temperature. I found it difficult to sleep at night until I requested and received a fan. Unfortunately, the first night after getting the fan some idiot set off the fire alarm at 0300 and I had to get up at 0500.
the friendlyness of all staff from reception to cleanres. This made our stay the use of leisure facilities. The pool area could do with a little re furb
The room was very comfortable and quiet, the staff were very pleasant and helpful.
The hotel staff were the most pleasant I have ever encountered, they were all lovely, which makes for a wonderful stay. No
very helpful staff The £3.50 tray charge on room service was a bit much
The location, very central. Staff very helpful no requirment to find a parking space!!
the meal was excellent!
Easy check in, size of room, temperature settings in room. Rooms in need of an update, a little bit out of the way.
Being able to use the swimming pool and gym We have stayed here about five times before and have always had a twin room on the Scottish Parliament side of the hotel but this time we were in a double on the other side which we found darker and a little bit noisier. We are used to a bigger bed at home and because of the size of the duvet we needed to put the bedspread across the other way and tuck it in, otherwise there was a draught on our legs. I think possibly when we booked there was only the option of a double room rather than a twin.
The friendly/helpful approach displayed by all concerned..Next time there is no choice Macdonald without fail - well done
Very clean & comfortable hotel. Friendly & efficient staff Location was a little further out than originally thought..
Really enjoyed our stay here this week. We even got upgraded to an executive suite which we hadn't asked for which was a bonus :)
Fully self contained. 10 min walk from Waverley station. Just off the Royal Mile. Wish we could have stayed longer!
great room,good location
Having separate lounge and kitchen
Very good location, excellent value for money - wanted 2 bedrooms, apartment cost £90/night for 2 of us. Could not have got that rate anywhere in a hotel in Central Edinburgh at that standard. kitchen very useful and well equipped - living room comfortable. nice to have 2 bathrooms.
Roomy and comfortable. Well equipped. Good location some building work and parking was tight
The high standard of design, the cleanliness and the location make the Aparthotel ideal for stays in Edinburgh
Very convenient with children having their own bedroom. Having a kitchen made it easier for children on restricted diet. Secure parking very useful. 24 hour reception is excellent. Great location but still nice and quiet. Car parking spaces were very small and difficult to get in and out of. The cleaner left some toxic cleaning material in the bathroom by accident.
Very stylish and up to date; very central; Nothing
location/ free use of the lobby coomputer/ the staff are very helpful and very nice. I felt very safe and secure. I would have prefered a more quite room, not located near the busy road. I think the beds could be a bit more comfortable.
Staff were excellent Breakfast varied and high quality Location perfect for seeing Edinburgh Niggly maintenance issues eg door handles broken, shower pulsed hot and cold, noisy plumbing
Very nice and comfortable room.
Helpful welcoming staff. Well located for the city centre.
Friendly staff, minor problem in the room, a broken iron, was dealt with very quickly. A top score in my view. Breakfast - excellent.
Very nice modern rooms, good location & very good value.
A good clean well run hotel with friendly and helpfull staff .
Ideal location, good food and with private parking
room only option - safe facility - reception staff very helpful - location no bath but shower was good
Staff were very helpfull. The location of the hotel to the conference just across the road was excellent. The heating system in the bedroom was quiet noisy when it was on.
Nice modern hotel in a quiet side street, very close to the theatre we were attending that night. Pleasant reception staff both on arrival and when leaving. Attention to detail with regards to cleanliness, bedside tables and desk were very sticky, everything else was fine.
the room was themed and very cool, maybe not to everyones taste, but it was like a mini museum Theres no reception area as the hotel is over a bar
fun hotel, in the vibrant center of the city
It is central to main tourest location and close to both shops and restaurants. There is also a number of good pubs and guided walks basically outside the door. The ground floor pub is friendly and Atmospheric no lift, but i knew that before i went.
Central location, friendly staff, quirky decor Bathroom in need of slight updating
Loved the room! Cool themes of famous Scots. Staff was friendly and accomodating. No elevator (could be an issue for those on top floor with lots of bags). And no signs as to where Hotel Registration is (its actually the Pub - only way into the hotel is thru there!)
Excellent location. Poor food.
Situated exactly in the centre easy access to everything The food was disgusting although it was included in the price we ate away from the hotel
visit relation living in Edinburgh
The room and its furnishings were painted black!! I found this most disconcerting.I was not warned that the hotel had no lift. This was a Problem.