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Staff was ecellent Parking a little too expensive
Full service, location. I booked and paid for a Deluxe King Room with view of Hollywood sign. I received a room near the elevators with a constant machine and elevator running noise. I asked to be moved and was told someone would be right up and after 10 minutes I grew tired of waiting and went down to the front desk. This was already 11PM. I was taken to a new room that had an adjoining door with a party going on in the adjacent room. I asked to be moved AGAIN, eventually to a room with queen bed. The beds were too soft for my taste. There was a curly hair on the soap dish in the shower. I will never stay there again.
The staff were very friendly, and helpful when I checked in. Rooms were comfortable and clean. The mini-bar key didn't work, and it would've been nice to have a fridge to keep some drinks in the fridge, but I didn't inquire with the staff, and I assume they would've rectified that for me if I had. Nice and central, so traveling for business doesn't mean limited options for food and amenities.
The mattresses were too old and lacked firmness.
Hotel was beautiful! Staff was friendly and attentive. Location was fantastic! Our room had a phenomenal view of the Hollywood sign. Pool was gorgeous. All in all, it was the best experience we could have hoped for on our first trip to Tinseltown.
The hotel was located in a perfect location. I was close to everything I wanted to be near. The pool and other facilities was the best. The room was also very cozy.
The staff was amazing!! So helpful! The rooms were very comfortable!! The beds were great!! We had a room with a view, and it was fantastic. The one big thing that I didn't like was, that there was no fridge in the room. We asked for one and got one for a small charge. The other only thing I didn't like was, that there was no microwave in the room.
Loved the location of this hotel. Service was great as well!
IT WAS OUR FIRST TIME TO CALIFORNIA FOR MY WIFE AND I ,WE WERE VERY IMPRESSED WITH THE HOTEL .HOW SPOTLESS EVERYTHING WAS.THE MEN IN THE CONCEIER DESK CHRIS,AND NINO WHERE VERY HELPFUL.THE BUFFET BREAKFEAST WAS THE BEST.
The staff was great. It was right in the middle of Hollywood, nice and clean. Loved the shopping connected to it.
As soon as we stepped out of the car we were treated with such surprising care. The man at valet, Ever (that's his name- EVER, how cute is that?) was so nice that my fiancée and I looked at each other and just shook our heads and laughed. We weren't used to customer service like this. We went to check in early, 1pm, and Melanie at the front desk was able to upgrade us to a corner suite! The entire staff was so professional but without being too stuffy. The hotel was beyond our expectations. Not a big deal but there was one little Q-tip outside our room for our stay. We kind of joked that they gave us the Q-tip suite. We also couldn't find coffee in the morning inside the hotel. We had our coffee maker in the room but needed more and didn't want to pay $15 for a pot of coffee at the restaurant.
The hotel is tired. It has two elevators that hold ten passengers. One of the elevators was often out of order. Sometimes there were guests stuck in the elevator. There was no way to use the stairs so wait times to get to our room were long. Our room was small. The TV was not working well. Mediocre at best.
Location, concierge was nice, and the pool was fabulous
Music was great as well as quality of guests. Staff were very rude and not helpful. Would not accept cash for incidental room fee
The staff was very friendly and helpful. Great location, very close to many tourist attractions. Great restaurants and bars inside hotel. Very cool atmosphere Very hard to sleep in when staying by the pool. Lots of noise every morning from both the hallway and the pool. Hallways smell like weed. Even though we knew we had to pay for parking, $36 a night is a bit extreme
The service and room were phenomenal N/a
I told them we were staying for a special occasion and they had the availability to upgrade our room. Very accommodating made the night special for us, despite the many events happening in and arround the hotel (holiday parties etc.)
- Fresh and well-maintained hotel (especially considering its age) - Very cool decor in the main areas and rooms are well-appointed - Very nice staff - Pool is nice (although it can be crowded during the day, and has a 'bouncer' stationed at the entrance - this is needed given the popularity, but is a little much) - The first room I stayed in was small, had a view of nothing but the rooftop A/C units, and had incredibly noisy ventilation system. The very polite front desk staff moved me to a different (and much nicer) room upon request - $10 bottles of water in the room. Come on guys, a complimentary bottle of water won't kill the margins. - 'Hotel-branded' flip flops for sale at $20 instead of the inexpensive complimentary slippers that are normally available at hotels of this level
My room smelled terrible. I didn't like the staff because they were very rude to me for walking around the hotel at night.
i liked the look of the rooms. They were nicely decorated. The size of the pool was great - lots of room for everyone. The location was very convenient to a Metro and to the touristy area. The pool area was a little confusing. It was hard to tell which chairs were taken. The chairs by the shallow end of the pool were occupied by people who didnt seem to want to get wet which was frustrating. The hotel room felt like a store. Too many items for sale. This also took up precious space for personal items.
Everything. Joe at front desk was sooo nice The rain!! Booo
Great rooms. Great bar. Wonderful onsite restaurants. Wonderful location. Fantastic staff.
The decor and friendly staff, the 24hr diner and the pool party. The lift was close by and was a little noisy early hours of the morning.
Having to wait in line to get into drai's
Room service was fast and delicious. May have just been our room (2nd floor overlooking an outdoor area for dogs), but I was awoken throughout the night by loud noises coming from outside and the hallway.
The Hotel itself is very nice, and the staff were absolutely fantastic.....except for the door guys at Drai's and The Station who I don't believe are actually hotel staff. The arrangement with Drai's itself would make question going back. I paid almost $400 per night and had to (a) wait in line 20 minutes on Sunday just to find out I had to pay $20 pp to go up to the pool and eat lunch.....which itself would have been over $100. We were also told and Friday and Saturday by the doorman at "The Station" (their outdoor lounge) that there was a Private Party and we couldn't come in. We asked Management who told us that our room key should get us in...they straightened it out but the door guy sure didn't like it. The Private party ended up being 20-30 people at one table....the lounge itself wasn't half full. I also emailed Drai's a week in advance of our trip to book dinner and never heard back.
Blinds on the window didn't shut, didn't sleep at all
The room was great and the hotel was beautiful, the place made me feel special. Also the gym was well equipped and specious. The staff were great too. The room wasn't cheap which is fine it was a top quality hotel, but on top of that were so many extras e.g. internet, parking and not even one complementary bottle of mineral water ($9).
Parking is so expensive
Staff made up different policy to extort money from confused scared woman. The received numerous calls from the booking agents and their parent company but they refused to honor the stated policy. The result, the hotel took all the cash off a woman who was traveling alone and had miss her flight due to an airline agent's mistake, Their actions forced a diabetic not to eat for over 14hrs.....
Location, gym, bed, price.
I like being able to see air traffic at LAX, so that's a plus for me. Others may not like the noise, but I don't mind it at all. The Club lounge on the 15th floor serves a decent breakfast, with a variety of breads and cereals, pastries and muffins, fruit, yogurt/fruit/granola parfaits, oatmeal, and drinks. The hotel has a room service robot that delivers small items that you may have forgotten or run out of (toothpaste, etc.) Water pressure in the shower on my 4+ stays has been far less than impressive. I can't say I've had to dance around to get wet, but it's almost there. The mattress and pillows are a bit soft for my taste, but I know I prefer a firm mattress and extremely firm pillows. Service in the hotel bar was the worst I've ever had when I was there earlier this week. They took a while to take our order (I was with a colleague), then brought me the wrong drink. They delivered my order (an ever-so-complicated quesadilla) 20 minutes later, and my colleague was still waiting on his medium-rare hamburger 45 minutes after ordering it. We did speak with a manager, who indicated that some changes had been made just that day and that the staff was adjusting. I may give the bar another chance, but if it's as bad as my last experience, it will be exactly that - my last experience.
It was terrible and confusing. You had to get a voucher every day and it was far away, so you had to walk with all your stuff very inconvenient. Thought it was crazy that you had to pay for wifi too
Very clean, very close to the airport, workers were nice. No fridge in room. Parking is not free.
My suite was very nice & clean. The staff where really friendly & very helpful LOVED IT!!
I liked the view the room was ok wasn't what I was expecting (received a king instead of a double queen) Staff was very friendly -Wasn't aware of parking so I was charged twice for going in and out -Have to pay for WiFi (Not Free) -Paid for club level wasn't able to access the club room for breakfast or the horderves with my key card -Extra $20 to get a double queen when it was offered during reservation but wasn't able to select figured since there was 3 guest it would give me double queen (said king or double queen) -Wasn't Well Informed on anything during check in -Left disappointed
Restaurant service and yelp promos very good
Location, wait staff, pool, weight room Smelly stain in hallway, pointed out to staff, nothing done. Gap between hall doors and floor results in noise and lost privacy.
Booked on KAYAK mobile for $90 plus tax. Close to LAX - good for travelers spending the night. Check-in was efficient. Room was pretty big. Bed was comfortable. Seemed to be very clean. Stepped right onto the shuttle in the morning to go to LAX. The flipside of proximity to LAX is that you can hear jets taking off, although it wasn't loud enough to disturb me at all. It may have been bad luck, but I saw several hotels' shuttles come by twice or more before the Sheraton shuttle finally arrived to pick us up. Also the shuttle stalled out a couple of times on the way to the airport, leading to significant anxiety. Possibly may have also been just bad luck.
Location and shuttle timeliness. I didn't appreciate being charged for valet when I never had a car parked at the hotel. And then making an attempt to get in touch with the finance department of the hotel was nearly impossible. I left messages and called repeatedly only to never receive a call back.
After my first stay, I was hooked and have stayed at the Redbury 2x per year for the past several years...rooms are spacious and the interior design is phenomenal. Kitchen area is perfect for breakfast and light snacking. Redbury is studio style home away from home, love it! Nothing!
Very comfortable hotel close to all transport. Excellent service in the dining rooms. Excellent buffet breakfast. Lack of Refrigerator/Mini Bar and Safe in rooms.
Stayed overnight before flying back to uk after touring Ca. Excellent accommodation, used gym and pool, good food, comfortable room and despite being close to airport little noise in room. Prompt service and no problems with shuttle to and from airport.
Location was just by lax, perfect view of aircraft taking off and landing, hertz rental desk with check-in desk, breakfast in bed Had to arrange connecting rooms setup for my daughter seperately on the day of check-in - would prefer to do this in advance with the online booking.
location bathroom was poor
Conveinient, good quality, friendly
thy dont regard privacy :-@
The staff were very polite and professional and were kind enough to offer a discounted rate for late checkout.
car for hire lack of choices for eating, shopping, sights
Very clean, comfortable rooms; pictures on Internet do not do the hotel justice; would definitely recommend this hotel for it's comfort and luxury. Food and drinks were excessively pricey.
The convenience and price
Location and the staff's are friendly. Seems the room didn't have much visitor, it's dusty. Also, the utility and slippers are not prepared in room.
place was very clean and good size room. The biggest restroom in any hotel in hollywood so far, comes in handy when sharing a room. Everything was close by and in a nice neighborhood. Would stay here again. You could hear everything in the hallway. But everyone staying on our floor that night was not that loud when walking through the hallways. I know that supply and demand is the way the hotel rooms sell but $180.00 + $20.00 for one night on a week day was a bit much for me.
Stayed overnight, we had to do somethng in the area and needed a place to stay close to our event. Everything went smooth,: booking, confirmation, check-in & check-out Nice place to stay in Hollywood, very Historical-Retro vibe.
I liked the spacious shower, and that they had fridge, micro and coffee in the room. We never had a chance to try the coffee shop, but enjoyed the stay overall. Didn't bring my bathing suit or I would have tried the pool. Our room was clean, comfortable bed. We would stay here again.
Loved the diner on the property. Food was fabulous!
The hotel has a great location. The room was very bice and clean and we even had the view of the hollywood sign. Overall, very friendly staff and great place
I didn't expect the rooms to be as spacious as it was. The room was great, the staff was very helpful and the location to the boulevard was unbeatable. Also, it's located next to the best doughnut shop in LA Kettle Glazed Doughnuts.
Loved the location and being close to everything in Hollywood. The restaurant downstairs was also pretty good. Unfortunately, the Internet/wifi was down all morning until we left at our checkout time. Other than that, things were good.
GREAT LOCATION, AWAY FROM THE BUSY PART OF TOWN, IN NICE RESIDENTIAL AREA. PLACES TO EAT, SHOP AND EXPLORE L.A. NEARBY. FRIENDLY ACCOMODATING STAFF AND CLEANING CREW. EASY TO GET TO. NOISY DUMPSTER(S) SERVICES BELOW ROOM WINDOWS.
Room and bed was very comfortable Shower is big but curtain is very small so it is cold when using the shower and the floor outside gets all wet
We really liked the restaurant at the hotel, so nice not to have to search for a restaurant to eat at. Great food.
I booked a stay in early February, more than 3 and a half months before my actual stay the the Best Western Hollywood Hills. Upon arrival, I was asked for a "voucher" and supplied my email confirmation. After looking over the email for 15+ minutes, the receptionist finally told me that they had overbooked the hotel and would have to send me to a partner hotel for the night. For my troubles, I was given 2 breakfast vouchers and my cab was paid for. The partner hotel was over 20 minutes away, putting me further from my location for the next day. The partner hotel was the "Beverly Laurel Motor Hotel" an extremely dated and generally unkempt motel. I was thoroughly displeased with this room, as well as with the adjacent greasy spoon diner. Had I known I was going to end up in this roach motel, I never would have booked through Best Western. I highly suggest booking through a different hotel, not worth the risk of being overbooked. In all fairness to the BW Hollywood Hills, it did appear to be fairly nice. Unfortunately, I didn't have the luxury of staying here.
The food in the bar was very good It was dirty, the elevators didn't work in 3 of the 4 banks
Excellent customer services and cannot fault them N/A
For the price the hotel was not bad. It was very close to the beach and shopping areas. Transportation was quite easy. It is an older hotel and I understand that there may be problems. However, I do think that the room could have been a lot cleaner.
location very convenience. none
The food in the restaurant was wonderful. The bed was comfortable and the room was clean and quiet.
Location It was under staffed
The restaurant is excellent, and we were served by a Mexican waiter by the name of Felipe who deserves the highest praise for friendliness and professionalism.
Newly refurbished, stylish and clean. Staff were excellent and willing to help with anything. Nothing negative
Clean, efficient, convenient to LAX. Free Wi Fi was a major plus.
see note above
The hotel is near the airport which is what we were looking for. The front desk staff did not know about your booking system. She told me that your booking number was not recognized (not in her hotel computerized system). We had to wait for a while until another staff called your office to confirm the booking. It was very frustrating for us since we had a plane to catch that morning (not much time left) and had a long drive from Las Vegas.
Universal City only. Very unfriendly staff which is suprising from the Hilton. Front Desk staff seemed stressed all the time, would not see the light of day.
The price of the buffet dinner and breakfast was very expensive
Ideally located just a 5 minute walk from Universal Studios and City Walk. We had an alcove room which was large and very comfortable. The minibar is quite reasonable for a hotel of this size and class. Having booked a lower room rate on Booking.com, we were given a room on floor 2 with a view of the hedge around the hotel service road. Bit like having an inside cabin on a cruise liner. I got the feeling the hotel prefers business guests to holidaymakers.
It was ideally located for Universal Studio's & City walk which were both within a 5 min walk from the hotel. If without transport the hotel is on a really steep hill so it may cause problems for people with mobility problems. Transport was available to the hotel free of charge until 8pm during the week, 10pm on weekends but after then you had to walk
Close proximity to Universal Studio Theme Park, very nice hotel, friendly service, excellent service for shuttle to Universal Studio Theme Park, Tourist Buses, town car to airport, etc. We did not have time to swim in the pool but understand it was used by the Olympic Swim Team to train. We will stay here again if we make another trip to the area. Housekeeping had missed a couple of items
The close location to Universal Studios Conserige service was not very good
we got a room with a beautiful view at 16th floor. free fruits and water were available in the room. concierge was very helpful. parking space costs $17/day.
best place if you wanna go to the universal studios night the hot jacuzzi in a garden is very nice
location, just a 2min walk to citywalk with great shops and restaurants
Very good location for those who have a car, near Hollywood boulevard. Great staff and very good concierge (Dora), helped us a lot. Bathroom a little old and front desk staff not very nice, we had some problems with the room key and we didn't receive the attention needed.
Proximity to Universal Studios
Newer updated rooms, great bed/etc. Good location for getting around areas of LA. Parking was a bit costly because of how close this hotel was to the airport but it was a nice location for getting around various areas of LA.
This place is great. I paid $136 a night. Super nice staff. Parking in the structure was only $15 that's good because from other reviews I heard it was more. its super convenient and has a nice view of the airport (perfect for plane lovers). Before you check they send you a email asking you when you wanna check in, what view you want, how many pillows you need, and if your a single or double bed so that was pretty cool. Overall it's a very good place to stay. I will definetly book here again, only if I can't stay at Taylor swifts house hahaha Didn't have a fridge. Would be the best if they can put one in the rooms that don't have one. Other than that this place is s
The pizza and craft beer were excellent. Sushi and many other food options were available.
When we checked in there were no people on the line and one person ahead of us already checking in. After we checked in the man that waited on us made a big point of telling us, not once but twice, never to stand in rvTine acIn as it is for preferred guests. Guess what, it shouldn't be an issue as we won't be coming back! Welcome
Good but noisy A/C unit in room 826. Good but noisy A/C unit in room 826.
I like the travelers kit with the relaxation essential oils spray. It made it very easy to fall asleep for the four hours I was there.
Airport hotel, so just to sleep. Two girl friends travelling together and everything worked. Nice bathroom with lots of counter space, good shower. Lighting for reading was focused and not intrusive to the other person, with convenient switches,. Check out was done on the phone in your room, airport shuttle buses ran every 20 minutes, 24 hours per day. Basically everything worked and was very convenient. Sometimes the simple things add up to a great stay. Bathroom door was a pocket door and very noisy, so there was no way to go to the washroom without waking up the other person.
Friendly, quick check in, comfortable room, good size room. Dirty linen, cheap toilet paper, did not live up to expectation based on name of hotel, airport shuttle very behind schedule of advertised "every 15 minutes".
Our receptionist Diamond was one of the best receptionist to accommodate us at the beginning. She made sure that all of our request regarding rooms and parking was taken care of . What a great host. The rooms were really clean and comfortable. The housekeeping staff were spot on. Every morning at 6:30 am during our stay, there was a group of protesters outside of our window marching, yelling on a loud horn and shouting. Apparently, they wanted the hotel staff to unionize and the hotel has pushed back against it. We only learn then why we received ear plugs on our bed at the beginning of our stay. Even though we were on the 8th floor, it still was very loud and annoying during our 3 day stay. It lasted for about 1 1/2 hours each day.
Super clean and comfortable. Relaxation therapy face and foot cream and room/pillow spray a nice touch.
Having to pay $25 for valet parking.
It was easy to find, clean, friendly and comfortable. I didn't like the exorbitant parking fees and they had no record of my reservation through booking.com. Thankfully, the front desk staff were able to get me a room (and a rollaway :( ) and lowered my cost as a show of good business.
Could not fault any of the services What bad points?
- we were surprised that we had to pay extra $12 for parking I dont remember if this is included in your website information. If not - it should be added. Question 4 we have chosen the hottel for it's rate and location - near the airport since we had early flight.
They did not serve nachos anymore in the bar (like last year) and the stella beer we ordered was finished. The waitress said this was because of a new management (Concerning the nachos).
Proxiimity to LAX; 24 hour shuttle difficulty with wifi; no breakfast
Comfort of bed . helpfulness of staff - ease of transportation to airport on initial stay - no mini bar in room
This hotel is a mess......do not stay here.
Convenience in getting & from LAX; comfortable; pleasant & efficient staff na
nr the airport breakfast too basic
its 1990's décor needs a revamp. Showers are small and contained in the bath, amenities are squeeze bottles and a bar of soap. beers on tap, sports bar, junior suites are huge, pool is good in summer, gym is good, and its the right price.
convenience shower...we stayed in two different rooms on two occasions and both times the shower did not fully come on and water poured out of the tap into the tub. I thought California had a water problem.
The pool. The breakfeast in the restaurant. I felt that the breakfeast price was too high. Also, they should have an option "children" on their breakfeast menu, as typically children will not eat much, and often it will simply be cereals.
The location is awesome.Albin,the employee at the front desk was extremely helpful. The hotel needs renovation.The brekfast is a disaster:(
I think this hotel is good location, near hollywood bvd, and cheap for hotel at good location. There is no bell man, and breakfast is fair..
The staff were very friendly, helpful and efficient.
every thing nothing
Location,friendly staff,complimentary breakfast and all day coffee.Very good choice would stay again.
Great location, close to a metro station and to a tourist bus stop. Coffee and tea at the reception 24 hours. All the staff very friendly and helpfull. Always smilling and trying to help you which I really appreciated. Breakfast very basic but not a problem for me. Some hotels around dont offer breakfast inclusive.
Friendly and helpfull staff, clean rooms and a great location.
location & free parking
The hotel is direct in the heart of Hollywood. Friendly stuff. Big rooms with kitchen.
Location, off road parking
Everthing Lack of power outlets near bed. But had a wonderful time
Exceptional and very relaxed service, not at all in your face but everything was possible! The most comfortable bed I have ever slept in and for LA the room was exceptionaly quite. All in all my best hotel experience in USA!
Nothing beside the breakfast
The spa is very good and the heated pool. The brunch was also good.
your "english"staff and all the architecture
excellent service and concierge. great pool. fantastic restaurant and brunch. cool rooms
Excellent experience, very welcoming staff with good attention to detail, well located and very good in-house dining options. Interesting designs used throughout the hotel.
Interior decorations, bartenders, the lady at Altitude that walked my friends and I to the daybeds, and the drinks Customer service, mixing up the reservations, the room smelling like cigarette smoke after have it serviced, luggage bags were not delivered until after 3 hours of checking in, and the hand held shower head would leak water when the dial to only have the shower head was on.
Room was massive for a great price. Ideally located for what we had in mind. Quiet for being so close to Hollywood Blvd.
A clean and comfortable apartment with all the necessities. Location was perfect for our needs and others who are there for Hollywood Blvd. For some this might be a little too closed to the grittier side of Hollywood.
Convenience to the Hollywood Bowl. Within walking distance to tourist areas and the metrolink station .
The location is great walking distance to the Hollywood and highland shopping center. No car or uber needed You are in Hollywood so it was a fight in the hallway around 4am that woke me up.
It looked nice on website.. rooms were cleam We changed rooms due to no hot water.. then because the hot tub exploded.. water everywhere and all our clothes spaked
Pros: Loved the contemporary renovations. The hotel was super clean! The hallway always smelled amazing...I saw maids and maintenance staff always working the property. The location is superb for those that want to to go to Hollywood Walk of Fame, Chinese Theatre, Mall, Hollywood hills, etc. It literally is a 15 minute walk to all of these places. You will save time, money & get your exercise in! The beds were very comfy. The showers clean and modern. Room was plenty big for a couple. Micro & Fridge made it convenient for food. The little cool bar is nice for drinks. Staff very friendly. Loved the overall vibe. Cons: Definitely not a hotel for children! The area is a renovation of a small space, so no room for the kids to romp around. The pool is a very tiny square, so you will not enjoy a family pool experience here. The hotel has heavy traffic on Highland Ave, as you are in the heart of Hollywood, so plan accordingly. No complimentary breakfast. You can hear the noise that other guests make, so awakened by 5:00 am guests screaming.
The price was right. The state of disrepair was horrible! The walls AND the doors in the hallways were nicked and dirty. Same thing in the room. The room door and bathroom door had so many scuff marks, even my kids said something. We waited more than 10 minutes to check in because the front desk person was "somewhere in the back." The bartender tried to check us in but she didn't know how (and why should she.). All this was after we drove into the parking lot and saw and heard the front desk girl and the bartender gossiping using foul language. Very unprofessional!
Very rude, unfriendly, not very knowledgeable staff. Dirty, room in decrepit condition, no safe inside room, terrible and disappointing pool. Not a good stay, spend the extra few dollars to go somewhere else since you are in LA, don't let such a terrible hotel leave a bitter taste in your mouth during your trip!
Hotel room was clean. The walls are too thin. I had the experience of being woken up by an over arduous couple next door at 2.30am and this went on for around 4 hours. As we had just arrived from Australia, and a 15 hour plane trip this was not appreciated, nor was the noise coming from some women the next night that went outside on and off for 2 or more hours.
Great location, very near to all the main attractions and to the Metro station. Good breakfast, good sized room which was very comfortable and quiet. Great value for money. The breakfast room was small and would sometimes be crowded.
The hotel staff was great. On arrival, they couldn't find my online reservation but accommodated me immediately. My non-smoking room smelled of smoke and I was moved immediately. Free wireless internet was a plus. Room was clean and spacious.
Nice view from window. Walking distance to mall. Nice paint colors on walls. Cute room. No bathtub. Charged for parking. Thin walls. Hard beds.
Very good hotel No bad points
Great location, cool hip vibe Very small room, Unresponsive service, air conditioning in room broken, shower in bathroom was actually worse than an old holiday inn. Things were just broken down, dirty, and nobody seemed to care. For a luxury hotel, a huge disappointment.
Arrived at hotel at 4:30 pm after a 7 hour drive. Our room was not yet ready. Asked if we could wait at the lounge. The lounge and restaurant were reserved for a private party. They recommended finding an restaurant on the street nearby. We just drove for 7 hours and didn't want to search for a "place" to wait somewhere outside of the hotel. We finally were allowed to our room...which was nothing as shown in pictures. It was dark, dingy with no seating beside the bed. Because the restaurant and lounge were "reserved", and we were too tired to venture out to eat, our only option was room service. We ordered chicken Caesar salad. Although they said it would take 45 minutes...it arrived in 15. A salad with chicken breast on the side. Much to our disgust...as we sliced the chicken to add to the salad, it was not just under cooked...it was RAW! completely inedible. It took 4 calls to room service and guest services to have someone come to our room to witness the meal, acknowledge the error and remove it from the room. This room was 350.00 per night with valet...I've had better treatment in a 75.00 a night motel. I will never revisit this Hotel.
It was comfortable enough for me to return for a second time and felt right at home. The staff is genuinely nice without being gratuitous. Love the outdoor cafe for breakfast.
Possibly one of the greatest hotels I've stayed at within the Los Angeles county. From a friendly courteous staff, to an impeccably clean room, Sofitel has lived up to its standards as well as exceededing them. -The staff went above and beyond to make sure our stay was as luxurious and comfortable as possible with their luggage assistance, complementary calls, rapid response to requests, and much more. -The room was spotless and featured many extra amenities not normally included in other hotels. -A glass window separating the bedroom from the shower exemplified the uniqueness of this hotel and offers a romantic setting for couples. -To top this stay off, the chefs truly know their way around a kitchen. Our breakfast was delightful and very artful. I highly recommend all guests to attend the restaurants or enjoy a meal within your room. Overall, a wonderful experience at the hotel Sofitel. I will gladly be returning in the near future as well as forwarding friends and colleagues. No comment
the comfort of the bed We got an upgrade but the room was tiny.
Very nice and clean. Great value and great location. Lower floors can be loud at night if there is an event in the restaurant.
great room with great view facing the hills on 9th floor i was sick and the maid unfortunately took away my thermos jug with tea, even though i put it off the tray and next to my bed
Excellent service and great suite W views. Signage for gym directions needs to improve.
Beautiful room, helpful staff, comfortable bed. Needed to wear ear plugs as the road noise is quite loud.
Location, location, location Small room, expencive parking.
Great staff and great hotel, a little pricey for the size of the room but overall great stay Wifi was down with no notice, was on the phone with IT for over an hour