very helpful staff, they know the area and places to see
My friends and I liked the location of the Cadillac Hotel. Right on the beach, and a 20min walk to the Santa Monica Pier. I don't think the price is worth it. I would only base the price on the location. I found that the staff were not knowledgable on the nightlife in L.a (especially). Considering there are younger adults that would like to go out and party a few nights. I feel that the staff should warn their guests about the area in the evenings. It isn't very safe, esp if you are alone. There isn't enough parking to accommadate all their guests. I found it a bit of an inconvience to have the sink and the toilet in separate rooms.
Location was excellent - fronts on Venice Beach and bike path. New renovation and design was excellent. Bathroom design is spacious, functional and attractive. We liked the secure storage for our touring bicycles. Restaurants and cafes nearby. No air conditioning. This wasn't a problem but it could be when it is hot .
I got a view of the beach from my room which was amazing! needs more toiletries and small things like a notepad and pen and info about what there is to do in Venice and santa monica in the hotel rooms. More pillows.
Staff really helpful and friendly. Hotel and room spotlessly clean and comfortable. Generally good room facilities. Good cafe and restaurant opposite hotel. Santa Monica 5 minutes walk away. Beach 2 minutes away. Regular public transport into Santa Monica Centre - can walk along coast to SM - about 20-30 mins. Not really. Just found it odd that the hotel had all other facilities in the room except tea/coffee making. After a 20 hour journey from UK this could have been a disaster, but I did check with hotel before leaving and bought a kettle at Heathrow! Management have said they hope to have this put right in the near future - I shall be checking!!! The only other thing was that late at night the hotel frontage was so dimly lit and no street lights - not very inviting - that I wondered if I was in the right place - but the staff inside made up for that and despite this I would certainly stay here again.
Only that it was on the beach......................... No parking onsite, no air conditioner, rooms were not as clean as should be ( m&m's under the bed), no screens on the windows,..................................
Right on the beach, great staff, restaurants and bars within walking distance. The downside of being ON Venice Beach is the screaming homeless outside your Windows at all hours. Also, the hotel walls are THIN. Not the place to stay for a good night's sleep
Brayant was extremely helpful and friendly
Great hotel. We turned up at 11am and got checked into our room straight away. The room was clean and had comfortable beds (a luxury after 2 weeks staying in hostels). Hotel staff were helpful and polite.
Small hotel but great area 47 rooms 18 parking spaces
people were extremely professional and friendly. place excellent. good for vacation.room essential.
The location is absolutely perfect, if you're after Venice Beach. Venice is certainly not for everyone and is a little edgy, but I loved it. I stayed in two different rooms during my stay and saw another one and it is true what the owners say - they have completely renovated every room. The rooms were very comfortable and the views are amazing. There is a little outside noise, but nothing that kept me awake at night. All in all I give it a 10 out of 10. Slight outdoor noise, but really nothing too bad.
excellent position, very good staff, clean, nice
It was charming, room and bed comfortable with a deck overlooking pool. Im fussy and i found it a pleasant experience quiet, clean and relaxing. Staff excellent and a short walk to beach, handy to shops and restaurants.
The pillows and bed were excellent. Made for a refreshing stay.
Nice staff, pretty garden , I reccomend bungalows, good restaurants. Very good localization near ocean but also close to schopping places. I reccomend this hotel.
The location to the sea.Very attractive forecourt.Very attentive staff especially bell boys.The room was very spacious and had a good view to the sea. Far too expensive to park car at hotel.Should have been coffee-making facilities in the room.Very surprised as all the other hotels we have stayed at in the States have this and should be standard in a hotel of this standing.
Clean room and convenient location. Nice common areas. Mostly friendly and helpful staff. The best price for the overpriced area. This location has under gone a half hearted renovation. The price doesn't match the quality. The layout of the property is odd and there are no rooms with good views. Some of the furniture is banged up. The water temperature is difficult to control in the sinks. Sewer gas smells would come from the bathroom drains at night. Lower levels can hear movement from upper levels.
Good location and staff was very accommodating.
Hotel Erwin is perfectly located on Venice beach, the staff is excellent, restaurant serves excellent breakfasts, nothing to complain about.
Great location, very new, and very nice staff! Perfect place in Venice.
Miguel was fabulous and helped us in many ways, he went above and beyond. The entire staff was friendly and helpful The music on the roof did keep us up, and the ear plugs cost money
The hotel is realy gret. Great staff, wonderful instalations..... So I really could live there. The price and the cost to park, once the garage is inside the building of the hotel.
It was close and convenient to my son who lives in Venice. Stayed there in Dec. in the newer rooms on the top floor which was much nicer than the room I had this time. Also, I think the 6th. floor room was about the same price as the room where I was this time.(5th floor) Yes, I opened the sliding door during the night for some fresh air. It was difficult to sleep because of the noise(homeless sleeping in the alley) that my room overlooked.
Was given great upgrade; rooftop is fantastic Absolutely everything was great!
We loved the new and greatly designed rooms, as well as the young atmosphere of the hotel. The rooftop bar will take off - it is a great place. We will be back! The staff needs some more time together to make everything run smoothly. But they were always very nice and friendly - thanks for a great time with you!
the location room service food. the french soup was disgusting. There was also no glasses in the room. time it took to get the food valet parking took 15 mins to get our car
Staff is great, and generally a very nice hotel. Doesn't live up to our expectations based on previous experiences at other Ritz hotels. It feels tired, not as luxurious as others, and is starting to show some age without upkeep. A simple example would be the pool has cracked tiles and feels rundown.
Marina Totality , needs upgraded , bathrooms , amenities , need more restaurants .
I can't begin to find words to express how much we enjoyed our stay at the Marina del Rey Ritz Carlton! We arrived on a Wednesday morning with a sick child. The staff immediately took charge helping to get us situated with a room and going so far above and beyond ensuring that our stay was enjoyable. From the person who greeted us to take our luggage, to the valet, to the front desk staff to the wait staff in the restaurant and the gift shop (which opened up for us to get us meds in the middle of the night) to the manager who followed up even after we had left their hotel, every layer was kind, attentive and fantastic! They honestly made us feel like we were at home with family who was concerned about us. What a fantastic experience! T
Hotel staff was outstanding; from valet, front desk & concierge all the way through to pool attendants, room service and bell desk.
I like the avalibiliy of the staff For a younger crowd in there 25-30 age it's not an appeasing hotel it's more for older crowd like 50-60 so for me being a pro Olympic athlete and being 23 yrs old I didn't enjoy it that much
The hotel is very welcoming and and has an overall relaxed vibe. excellent location. it's very vintage in its deco look, but well maintained. you feel like you've stepped back in time. quite charming. and, the staff is very gracious without being intrusive. I actually have no negatives. my experience was ideal!
Staff was very friendly and helpful! Construction noise made sleeping difficult.
Location, cosy feel, helpful staff Bathroom felt a bit dated (but it was perfectly adequate), no reply to an email query I sent following my stay
Excellent location with a strong own atmosphere and beautiful location
Location. Friendly staff. Unique, charming building. Taxes, fees, and parking added ~$100 to an already-pricey room. We were also somehow billed for minibar purchases we did not make.
The intimacy of the hotel - it is private and feels far less commercial than the larger international hotels.
Nice staff. Neat building. Little expensive. Great food.
Everything The constant noise on the backside of the hotel, probably some type of generator.
Location General aesthetic of hotel The stupid snack and mini bar set-up... Too much stuff around the room. I don't want to be bombarded with things to buy when I'm in a private room.
I've now stayed at The Georgian twice. It feels like a home away from home. I love it! The staff is courteous and kind. The accommodations were lovely. The all-day food service was very convenient (and delicious). The proximity to shops and restaurants, the beach and pier is impressively walk-able. And the view is incredible!
A very good hotel in the right location There was nothing i didn't like about this hotel
Had the charm of an old classic hotel, yet the rooms were fully updated and quite comfortable. Great small hotel feeling. Close to the pier, shopping, and dining options Just hate paying for parking, yet you are right in the middle of Santa Monica. Just an pet peeve, not a negative for the hotel.
All the Art Deco features. Its a beautifully renovated hotel. We booked the Deluxe room because it was a bigger room & couldnt really fault it. The bathroom has a big bath tub in it & the room is full of Art Deco detail. Hotel staff were extremly friendly & helpful. Hotel is right across from the beach therefore great views. If you have time go up to the rooftop bar. Great views. No water provided in the rooms. Internet facilities for people that dont have a laptop arnt that convenient. Internet is only free for the first 15 min & then you need to pay. Only one computer available right in the lobby no no real privacy either, very distracting. The hotel room rates are a little pricy but we enjoyed our stay.
lovely room but we upgraded and the pool are and roof top very nice. Our only concern were the staff who didnt really have a clue apart from the bell boy and valets. Wake up calls always 15 -30 mins late/fridge didnt get replenished unless we asked
The city was cleaning a parking garage opposite of the hotel during the night for two nights in a row, which was extremely noisy, therefore I checked out after two nights. I had a small room without a desk an therefore I think $300 per night was too much.
Santa Monica is the best place to stay in LA for pleasure, and for business travelers with a little extra time for commute. The Shangri-La is the hippest, best place on the water. We've stayed at Shutters and Casa del Mar - eaten at Viceroy. Shangri La beats them all. authentic updated Art Deco, great size, pool, rooftop bar with view of the Santa Monica pier and beach. No question - the go-to place in LA . The New York Times Travel Section agrees. And this is not paid or sponsored - I am a real person - stayed with my daughter on her school break. Loved it! Anne We had to leave
Good location, friendly staff, clean room A bit expensive
The hotel was beautiful & the staff was very friendy. The food was very good & the location was perfect for our honeymoon.
online it told me that the pool and bar would be open. Felt deceived!!! Bathroom door was broken, dirt in the bathtub, too much light in the AM, workers making lots of noise at 8am to fix pool area, bar on roof and pool not open even though it said it was online and that was the whole reason to go there. Took my boyfriend for 40th and highly disappointed. I was embarrassed!!!!!
Location, decor, staff and double bath n/a
location very central and just had major face lift really noisy at night - great if you are a party animal!
Good location, nice pool and open dining space Friend staffs None
The service desk was very helpful and generous. The hotel is in a good location and has a cool aesthetic. LM 100 smells awesome.
The location, parking facility, good service including business assistance with computer, The room change with rate change was not recorded so I was overcharged and had to fix this at check out, this caused a delay and unnecessary hassle.
Did not lume anything. Lots of disssapointments First of all very very dirty hotel. Carpet not even vacuum and very dirty. Very small restroom. No minibar. The mezzanine restaurant closed at 10 and was very small. Waiters and valet parking guys nearly speaks English. Low cost employees and very unfriendly. Way too expensive hotel. Ugly expeirence.
I was really impressed with the price of this hotel, the food was fantastic and the location was great.
Nice that they had free bikes available for use. Nice decor. Nice staff. Decent location, but not much within walking distance unless you are ok walking more than a half mile. Bikes are not available when it's dark out.
The beds were so comfy and inviting. The staff was very professional and kind. Free parking. Very nice stay We had no complaints.
Lobby and common areas are fine/good. Illy espresso maker in room is good. Free parking was nice and offered glass of sparkling wine on arrival. Stuck us in a room that was like a prison cell with a Queen bed. King room was paid for and others were open. Shower barely allowed me to turn around and did not have a ledge for soap/toiletries so had to leave those on the ground. Also right next to an elevator bank. Room was not exactly clean either, mainly in the bathroom. Absolutely unacceptable. Highly disappointed because it was not cheap.
Classy design of the hotel. Would have liked a DVD player in the room
Great café/bar room in mezzanine. Terrific customer service. Bicycles available without rental fee.
The views were excellent. The towels and robes were excellent. The ambiance was nice. The bed was really comfortable, I fell asleep as soon as my head hit the pillow. The toiletries (soap, lotion) were insufficient, of inferior quality. The walls were paper thin, we could hear every conversation, every cough from next door and in the hallway, although we were on a starwood preferred guest floor.
Nothing Horrible housekeeping Late food arrival Couldn't get in touch with room service Cold shower Creepy placd
The bed was unbelievably good.
Service Rooms not ready for check in
Room was nice and clean Parking for $37, valet only was a rip-off!
The service and staff were great - hotel is very nice!
Parking fee not included in stay
Vibrant lounge with a nice view of the marina. $30 valet only parking option!! Weird odor in the room
We loved the view, facilities, great beds and location of the hotel. No complaints.
The remodel is first class. The front desk service was fine. The dining was terrible. Slow inattentive service, overdone steak, raw salmon, overpriced.
Ambiance was great from the beachy/sea vibe in the lobby with the "flying" seagull sculptures hanging from the ceiling a wonderful scent machine in the lobby that makes you feel like you are at the beach. Very romantic setting at the outside bar complete with couches and fire pits. Beds were super comfortable. $30/day for valet parking is a bit steep when there is plenty of parking around the hotel. Give an option for people to park their own cars, even if you have to charge a fee.
My husband and I had a fabulous stay at the Marina del Rey Hotel. Our room had a amazing view of the marina, was very well appointed and the staff couldn't have been more helpful. I would recommend this hotel to anyone traveling to that part of LA.
The hotel was conveniently located near the beach and restaurants. Hotel rented out pool area for private Lincoln event so guests had no access to entire outdoor pool area for all of Saturday, which was a big appeal of this hotel. Rundown with duct tape on the hallway carpets. They overcharged me for a number of items.
Rooms are well thought out. I wish that the cafe in the lobby would have more options.
love the Viceroy feel, decor and spaciousness. The bathroom was not quite as large as the Viceroy in Miami, but nice nonetheless. great water pressure too! the TV on the wall was massive, perhaps the largest I've ever seen in a hotel room. Was quite surprised there is no coffee whatsoever in the room. While they offer 'free' coffee from an urn in the lobby to guests, you still have to get dressed and go down the elevator to get. Miami room had an espresso machine; that should be standard.
Very quiet and well appointed rooms. Nice pool area. Difficult to get staff help after late arrival. Surcharge for 'coffee service' seems lame given hotel class.
Lovely, fresh interior. Friendly staff/ Our room was adjacent to the fitness center and someone was weight lifting (and dropping) heavy weights at 6:30 a.m. I thought gun shots were going off.
Relaxing, eating out, enjoying the ocean view, and people watching, local characters
great location, though there is not much to do in the area except of the sea. stuff ok, but nothing really special. The sink was blocked, the towels were stained, and a headboard had very strange stains. Would not stay again.
Twenty steps to the sand!! Ceiling fans would have been nice.
very friendly staff
The location is fantastic They mention breakfast however it is only donuts and coffee/tea/juice
We like the location on the beach. The sheets were not clean, there were somebodies hair on them and black spots as well. The towels were not clean either. we thought someone had used them before. The room and bathroom was more than small.We could open our two suitcases one by one.The breakfast was not existing only one packed danish pastrie and bad coffee and the terrace was extremely dirty with dirty ashtrays and the only armchair was so filthy that we preferred to stand.
Nice private room with outstanding view of the beach. Easy walk to Venice restaurants and general wackiness tat is Venice.
perfect location-cozy room- great staff -- I would definately stay there everytime I go to Venice
Loved the location, style of the room, staff. Pretty much everything about the HOtel appeals to our style. So glad we found this, we'll always make a preference to stay here while we're in LA.
The owner/manager/host was delightful and helpful. We didn't like having to sleep on the box springs without a mattress on top,and deal with the sink that wouldn't drain.
I've stayed here before for a few days - great location and generally a very good place to stay. However the room was a bit musty when I entered - not enough for me to want a new oom but noticeable. Facilities are OK - bathroom very cosy though. Would definetly stay again.
They did not have our reservation when we checked in; after calling twice to confirm. During those two calls, I was put on hold for thirty minutes the first time and eight minutes the second time..finally, they confirmed. Yet, upon arrival, they did not have our reservation and I had to check my confirmation email on my phone to prove it. No "sorry" gifts/amenities were given.
Everyone went above and beyond to make the stay comfortable.
The hotel decor was pretty sterile. The Viceroy across the street was much more esthetically pleasing. The pool was ok, not great. The coffee bar was under staffed and looked temporary. Good for location. Staff cheerful, but not what I expected.
I was very disapointed with my room..... Front desk staff very nice. I asbar staff very unfriendly..will probally not stay here again. For the price of room very dissapointed.
The staff was amazing very friendly and helpful Hotel needs to be renovated probably nice in the 90s. Way over priced. $35/day for parking and $15/day for wifi. I would not stay here again and I def would not recommend this hotel to anyone. very disappointing.
Shower would flood whenever we used it and the toilet kept malfunctioning.
It was really terrific...
Staff was amazing Hotel was tired , carpet needs replacing, very tired
Very good location. Beds are too small and the parking charge is absolutely ridiculous. That alone would keep me from staying with you again.
-Very friendly and helpful staff! -Rooms have been nicely updated and were nicer than I expected -AMAZING location, especially for the price! -Was able to check in prior to 4pm and extend checkout to 12pm -Free breakfast foods and coffee in the lobby (we didn't take advantage, but I didn't know they would be provided) -Able to hold our bags between checkout and our flight (thank you!) Overall very satisfied and plan on staying here again. Looking forward to their lobby update to match the rooms! Lobby is currently very, very minimal but looks like it'll be nice when finished! -Remodeling and there is no lobby (just keep that in mind) -Because we booked through Kayak, the hotel was not able to guarantee a double room booking, even though I paid extra for two beds -Did end up receiving a room with a king bed and pull out couch. King bed was very comfortable. Couch was very uncomfortable -I would NOT book this room through Kayak! Call Wyndham directly. Between the hotel and the third party, you'll get stuck in the middle if they can't promise a double bed. Each will tell you to call the other service and that there is nothing they can do, leaving you potentially in the lurch.
Room nicely remodeled and updated. Staff very helpful. Location couldn't be better. Parking fee.
The service was amazing! The location couldn't be more ideal! The shuttle for the marathon was right behind the hotel. The finish line was right on the pier. Perfect place to just walk to 3rd St. promenade to carb up before the race. The room was quiet and comfortable. There was quite a bit of construction going on so parking was a bit confusing. We had to move our car before 11pm to the public parking garage. Also, late check out was not available, so if you are not staying that night of the marathon you would need to check out that morning and have them hold your luggage.
Very secure. Clean and comfortable.
One of the best customer service experiences I've had at a hotel in years. The front desk staff, the valet, housekeepers, and the service technician were all excellent. The service technician had to come to the room because the heat wouldn't turn on and he arrived in less than 5 minutes and had the heat working in less 3 minutes, and was polite and amiable. The hotel was clean, and in a great location (walking distance to the pier, good restaurants and bars, and the 3rd street promenade shopping area). Didn't use the pool but it looked nice. Overnight parking at the hotel is an extra $40; in my opinion, it should be included for guests.
Location Price and staff when I checked in seemed annoyed that they had to help me.
In front of pier The rooms were dark and poorly decorated facing a very busy and extremely noisy highway. Though the hotel is facing the sea, it is very difficult to get to the entrance. The parking was exorbitant: $43 a night!!! I do not recommend this hotel
Comfy bed, proper hair dryer, complimentary fast wifi in room, complimemtary dressing gowns, ipod docking station in room, facilities excellant, location is perfect for pier/beach as you are literally across the road, also very near 3rd street too for shops and reataurants. Staff very helpful and friendly.. Would defiently stay here again and again. I couldnt stay longer!!
Great location to everything. Friendly staff and one block from the Ocean. Very pricey. Parking was $42 a night with tax!
I like how close it is to the Santa Monica Pier. It really is very close to it. I booked a King bed...and when I got there I was told there weren't any. I think the worst thing possible for a hotel, is to place a reservation and then have that reservation be unexpectedly modified.
The location was great only a short walk to the pier. The rooms were clean enough. There was a pool. The elevator worked. The elevator was busy during the day with cleaning staff. Our rooms didn't get clean until very late in the day and then barely. There was a pool but no one told us how to find it. There was a resturant in the hotel but no signs for it or any thing in the information in the room about its even being there. I paid extra for the ocean view witch was almost none existent. Not my best experience with Wyndham