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Was given great upgrade; rooftop is fantastic Absolutely everything was great!
The hotel is realy gret. Great staff, wonderful instalations..... So I really could live there. The price and the cost to park, once the garage is inside the building of the hotel.
We loved the new and greatly designed rooms, as well as the young atmosphere of the hotel. The rooftop bar will take off - it is a great place. We will be back! The staff needs some more time together to make everything run smoothly. But they were always very nice and friendly - thanks for a great time with you!
Great location, very new, and very nice staff! Perfect place in Venice.
Hotel Erwin is perfectly located on Venice beach, the staff is excellent, restaurant serves excellent breakfasts, nothing to complain about.
Miguel was fabulous and helped us in many ways, he went above and beyond. The entire staff was friendly and helpful The music on the roof did keep us up, and the ear plugs cost money
It was close and convenient to my son who lives in Venice. Stayed there in Dec. in the newer rooms on the top floor which was much nicer than the room I had this time. Also, I think the 6th. floor room was about the same price as the room where I was this time.(5th floor) Yes, I opened the sliding door during the night for some fresh air. It was difficult to sleep because of the noise(homeless sleeping in the alley) that my room overlooked.
Venice Suites offers a genuinely helpful staff, modern and super-clean rooms, fantastic roof deck and an unparalleled location right on the beach/boardwalk. My only regret is that we couldn't stay longer. :)
Location can't be beat, directly on the beach. Room was very clean and pleasant, parking was a few blocks but walkable. Rooftop terrace had a great view and nice seating. The neighborhood is noisy, especially at night. This didn't bother us but those who want quiet might want a more remote location.
We didn't like it, we LOVED this hotel!!! The view, the roof, the elevator, the beach is right outside the door, everything was Amazing! We will definitely stay here again and again :)
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We absolutely LOVED this place. I would give it a 4 or 5 star status. The parking was not close, but we would stay here again. Probably our favorite Hotel we have stayed in. Ever.
The location was awesome! Beach front, you can't beat that!
Staff was great, clean room, white sheets, plenty of sunlight in our room....A+ A+ A+ Parking could be closer, nonetheless it works!
Location Dirty smelly no front desk after 8 pm could not access my room key. Room was dirty sheets stained
First floor mini apartment right on the beach. Loved the decor and how we were amongst it all. Having said that, quiet at night & very safe area. No... Booked at short notice and exceeded our expectations.
Location, manager is helpful Some homeless and weird people around the hotel.
Perfect in every way. Room was fantastic, the rooftop was dreamy, location is exactly what we wanted. Parking is a hassle, but that is absolutely to be expected in this area...and it is free.
Windows did not lock, no one in the office most of the time, crazy tennants
Called ahead to let them know I would arrive late. They said no problem. When I arrive they gave my room away and instead of 2 beds we got a bed and a pullout. Not OK. The first room they gave us had no water pressure so we had to move to another room. The front desk attendant had absolutely no remorse or empathy about the situation. Terrible service complete and total liars...
Room had a stale smell. AC cut off and on all night and was very loud.
IT'S ALL ABOUT THE STAFF.....from our late check- in to shuttle arrival at LAX. Having limited knowledge of the vast local area, we chose this hotel because of the Wyndham name and its location to the airport. Each and every person of the staff treated us professionally, pleasantly and with a sense of real care regardless of the job description. Hats off to this team!
I called hotel 3 times and shuttle never came at airport. I had to wait for 1 hr finally I took a cab to hotel DO NOT take this hotel if you want shuttle from airport.
great breakfast included. airport shuttle was very convenient. staff was friendly. bed was comfortable and everything was clean and up to date.
the location and being close to the airport for an early morning flight The hotel. The dirty worn out wallpaper, the broken AC units, the bathtubs that don't drain durning a shower. The hotel smelled like old cigarettes and the carpet in my room was dirty with crumbs. The pillows are all lumpy and half the size of a standard pillow. We requested different pillows but we're given the same type of gross lumpy pillows.
Easy access, comfy bed, great amenities (tea, coffee, hot water in the lobby), friendly staff The shower head and towels need updating
Friday morning there was a breakfast buffet with egg and sausage patties, waffles (cook your own) , muffins, fruit, coffee, fresh fruit and various waffle toppings. There was instant oatmeal and dry cereal with milk as well. I'm sure I might have missed a few items, but I was very satisfied with the choices. Ample tables and chairs to accommodate everyone who choose to stay there. Bring a tray from the room if you want to take it to go (breakfast in bed?). Warm room. There were too few stations on tv and only one chair in the room, but I'm sure I could have gotten another one if I asked. Wifi was spotty on 6th floor. Parking fee of $15 was unexpected.
Close to airport
Super amazing beds! Breakfast is decent. Staff were all very friendly and helpful. Climate control didn't work in room, I don't think it worked on the entire floor so be sure to ask about it when you check in. Hair dryer was from the 80's. Parking for $15 seemed excessive.
The staff is friendly and the building itself was pretty quiet give its proximity to landing strips at LAX. The exercise facility is quite nice. The express breakfast is limited, but gives a few options. My room was not clean--and frankly wasn't ready when I checked in at 4:00 pm (no bath towels). Toilet didn't flush well. Water didn't drain well in shower.
I've stayed here before for a few days - great location and generally a very good place to stay. However the room was a bit musty when I entered - not enough for me to want a new oom but noticeable. Facilities are OK - bathroom very cosy though. Would definetly stay again.
Charming, great location, interesting architecture, right amount of funk, very helpful staff, good breakfast. door knobs were a problem, but it is a real problem for an old house where you are trying to keep it authentic. Half the rooms have a shared bath—not a problem, but good to know about.
Comfortable and homey!
Nice staff, pretty garden , I reccomend bungalows, good restaurants. Very good localization near ocean but also close to schopping places. I reccomend this hotel.
The pillows and bed were excellent. Made for a refreshing stay.
It was charming, room and bed comfortable with a deck overlooking pool. Im fussy and i found it a pleasant experience quiet, clean and relaxing. Staff excellent and a short walk to beach, handy to shops and restaurants.
The location to the sea.Very attractive forecourt.Very attentive staff especially bell boys.The room was very spacious and had a good view to the sea. Far too expensive to park car at hotel.Should have been coffee-making facilities in the room.Very surprised as all the other hotels we have stayed at in the States have this and should be standard in a hotel of this standing.
Smoke in the room from the vent. Pillows feels like straw filling. Bedding ok. It is not a Fairmont standard.
excellent position, very good staff, clean, nice
The owner/manager/host was delightful and helpful. We didn't like having to sleep on the box springs without a mattress on top,and deal with the sink that wouldn't drain.
Twenty steps to the sand!! Ceiling fans would have been nice.
perfect location-cozy room- great staff -- I would definately stay there everytime I go to Venice
Loved the location, style of the room, staff. Pretty much everything about the HOtel appeals to our style. So glad we found this, we'll always make a preference to stay here while we're in LA.
great location, though there is not much to do in the area except of the sea. stuff ok, but nothing really special. The sink was blocked, the towels were stained, and a headboard had very strange stains. Would not stay again.
We like the location on the beach. The sheets were not clean, there were somebodies hair on them and black spots as well. The towels were not clean either. we thought someone had used them before. The room and bathroom was more than small.We could open our two suitcases one by one.The breakfast was not existing only one packed danish pastrie and bad coffee and the terrace was extremely dirty with dirty ashtrays and the only armchair was so filthy that we preferred to stand.
The location is fantastic They mention breakfast however it is only donuts and coffee/tea/juice
Relaxing, eating out, enjoying the ocean view, and people watching, local characters
Nice private room with outstanding view of the beach. Easy walk to Venice restaurants and general wackiness tat is Venice.
very friendly staff
the location room service food. the french soup was disgusting. There was also no glasses in the room. time it took to get the food valet parking took 15 mins to get our car
Hotel staff was outstanding; from valet, front desk & concierge all the way through to pool attendants, room service and bell desk.
I liked that the hotel was near the water, close to a concert I was attending. I booked this hotel because they had balconies and it was near the water. The balcony was closed due to renovations. The bath tub was small , hotel was a little outdated. Not as special as a experience as I was hoping for
I like the avalibiliy of the staff For a younger crowd in there 25-30 age it's not an appeasing hotel it's more for older crowd like 50-60 so for me being a pro Olympic athlete and being 23 yrs old I didn't enjoy it that much
Nice place, but not worth the Ritz premium. I would stay at the JW Marriott in Santa Monica next time I'm in the area.
I can't begin to find words to express how much we enjoyed our stay at the Marina del Rey Ritz Carlton! We arrived on a Wednesday morning with a sick child. The staff immediately took charge helping to get us situated with a room and going so far above and beyond ensuring that our stay was enjoyable. From the person who greeted us to take our luggage, to the valet, to the front desk staff to the wait staff in the restaurant and the gift shop (which opened up for us to get us meds in the middle of the night) to the manager who followed up even after we had left their hotel, every layer was kind, attentive and fantastic! They honestly made us feel like we were at home with family who was concerned about us. What a fantastic experience! T
Staff is great, and generally a very nice hotel. Doesn't live up to our expectations based on previous experiences at other Ritz hotels. It feels tired, not as luxurious as others, and is starting to show some age without upkeep. A simple example would be the pool has cracked tiles and feels rundown.
Marina Totality , needs upgraded , bathrooms , amenities , need more restaurants .
Room was very clean, great shower, friendly daytime staff. Extras once arriving were a bit much. $35 per night for valet parking + tip = $40+, expensive minibar & snacks in room, extra charge for faster internet. Overall star rating should be 3.5.
Modern design and green/eco-friendly. Great location. Going to the parking ramp, having the car brought over and then having to drive oneself out is pushing the concept of valet. (Upon arrival it was drop at the front door.)
Location is great. Amazing staff. First queen beds are for VERY small royals. The hote is Contemporary, i get it. We stayed a lot in W hotels. BUT, in the 2 Bed queen the shower has transparent glass walls. But the toilet is also there. And the curtain to separate hangs 3' from the wall.
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Great location and modern building. Staff was outstanding and overall the stay was really quite delightful
location, clean, comfortable no
location and every room has a balcony
Location of the hotel was perfect. . Staffs were very kind. Special thanks to , the bell guy. No microwave in the entire hotel area at all. I needed a refridge instead of the minibar. No laundry room even though this hotel is located at the beach.
The staff was exceedingly helpful and accommodating. The location was outstanding.
Great location, modern and comfortable rooms - will be going back here The valet parking is expensive
Location We were given a room in first floor next to kitchen!! Every day we would wake up at 5:00am by the noise coming from there. Absolutely horrible experience. I complained. A lady from staff called me saying that they would change our room. never happened!
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Everthing about this hotel was great the location and the staff were excellent.the room was great and had the most comfortable bed of all the hotels we strayed at during our trip to the U.S. its a very charming place to stay and I would definatly recommend this hotel and the area for your stay in la. The only problem was there was a lot of street noise at the back of the hotel in the morning but it was'nt a big deal. Also you have to pay for parking at the hotel which is $21 a night. Cheaper parking is available in the area.
Great hotel with soem real history in a great location. They ahve done a great job of up-dating without losing the history. The staff were very friendly and helpful. No.
Excellent location with a strong own atmosphere and beautiful location
Nice staff. Neat building. Little expensive. Great food.
A very good hotel in the right location There was nothing i didn't like about this hotel
Location and 1930's vibe. No lobby to speak of because it was undergoing renovation.
Everything The constant noise on the backside of the hotel, probably some type of generator.
Had the charm of an old classic hotel, yet the rooms were fully updated and quite comfortable. Great small hotel feeling. Close to the pier, shopping, and dining options Just hate paying for parking, yet you are right in the middle of Santa Monica. Just an pet peeve, not a negative for the hotel.
The intimacy of the hotel - it is private and feels far less commercial than the larger international hotels.
Location, cosy feel, helpful staff Bathroom felt a bit dated (but it was perfectly adequate), no reply to an email query I sent following my stay
The hotel is very welcoming and and has an overall relaxed vibe. excellent location. it's very vintage in its deco look, but well maintained. you feel like you've stepped back in time. quite charming. and, the staff is very gracious without being intrusive. I actually have no negatives. my experience was ideal!
My husband and I had a fabulous stay at the Marina del Rey Hotel. Our room had a amazing view of the marina, was very well appointed and the staff couldn't have been more helpful. I would recommend this hotel to anyone traveling to that part of LA.
Vibrant lounge with a nice view of the marina. $30 valet only parking option!! Weird odor in the room
We loved the view, facilities, great beds and location of the hotel. No complaints.
Ambiance was great from the beachy/sea vibe in the lobby with the "flying" seagull sculptures hanging from the ceiling a wonderful scent machine in the lobby that makes you feel like you are at the beach. Very romantic setting at the outside bar complete with couches and fire pits. Beds were super comfortable. $30/day for valet parking is a bit steep when there is plenty of parking around the hotel. Give an option for people to park their own cars, even if you have to charge a fee.
The remodel is first class. The front desk service was fine. The dining was terrible. Slow inattentive service, overdone steak, raw salmon, overpriced.
Lobby and common areas are fine/good. Illy espresso maker in room is good. Free parking was nice and offered glass of sparkling wine on arrival. Stuck us in a room that was like a prison cell with a Queen bed. King room was paid for and others were open. Shower barely allowed me to turn around and did not have a ledge for soap/toiletries so had to leave those on the ground. Also right next to an elevator bank. Room was not exactly clean either, mainly in the bathroom. Absolutely unacceptable. Highly disappointed because it was not cheap.
The beds were so comfy and inviting. The staff was very professional and kind. Free parking. Very nice stay We had no complaints.
The views were excellent. The towels and robes were excellent. The ambiance was nice. The bed was really comfortable, I fell asleep as soon as my head hit the pillow. The toiletries (soap, lotion) were insufficient, of inferior quality. The walls were paper thin, we could hear every conversation, every cough from next door and in the hallway, although we were on a starwood preferred guest floor.
The location, parking facility, good service including business assistance with computer, The room change with rate change was not recorded so I was overcharged and had to fix this at check out, this caused a delay and unnecessary hassle.
Great café/bar room in mezzanine. Terrific customer service. Bicycles available without rental fee.
The service desk was very helpful and generous. The hotel is in a good location and has a cool aesthetic. LM 100 smells awesome.
Nice that they had free bikes available for use. Nice decor. Nice staff. Decent location, but not much within walking distance unless you are ok walking more than a half mile. Bikes are not available when it's dark out.
I was really impressed with the price of this hotel, the food was fantastic and the location was great.
Classy design of the hotel. Would have liked a DVD player in the room
Did not lume anything. Lots of disssapointments First of all very very dirty hotel. Carpet not even vacuum and very dirty. Very small restroom. No minibar. The mezzanine restaurant closed at 10 and was very small. Waiters and valet parking guys nearly speaks English. Low cost employees and very unfriendly. Way too expensive hotel. Ugly expeirence.
The bed was unbelievably good.
Nothing Horrible housekeeping Late food arrival Couldn't get in touch with room service Cold shower Creepy placd
The hotel decor was pretty sterile. The Viceroy across the street was much more esthetically pleasing. The pool was ok, not great. The coffee bar was under staffed and looked temporary. Good for location. Staff cheerful, but not what I expected.
Everyone went above and beyond to make the stay comfortable.
They did not have our reservation when we checked in; after calling twice to confirm. During those two calls, I was put on hold for thirty minutes the first time and eight minutes the second time..finally, they confirmed. Yet, upon arrival, they did not have our reservation and I had to check my confirmation email on my phone to prove it. No "sorry" gifts/amenities were given.
I did not see any live bugs; only dead ones. Room looked nothing like the pictures. Level of maintenance was abysmal. Linens were not commensurate with price of hotel.
Closeness to the beach and beach walk.We were near the action and still felt safe. I really liked the windows and airiness, the chairs at the end of the hall looking out over the beach. Not really a complaint, the parking was a little difficult but that was to be location-location. Good restaurants.
location and friendliness of the staff. Lack of secure parking
Good location, friendly staff, clean room A bit expensive
Santa Monica is the best place to stay in LA for pleasure, and for business travelers with a little extra time for commute. The Shangri-La is the hippest, best place on the water. We've stayed at Shutters and Casa del Mar - eaten at Viceroy. Shangri La beats them all. authentic updated Art Deco, great size, pool, rooftop bar with view of the Santa Monica pier and beach. No question - the go-to place in LA . The New York Times Travel Section agrees. And this is not paid or sponsored - I am a real person - stayed with my daughter on her school break. Loved it! Anne We had to leave
lovely room but we upgraded and the pool are and roof top very nice. Our only concern were the staff who didnt really have a clue apart from the bell boy and valets. Wake up calls always 15 -30 mins late/fridge didnt get replenished unless we asked
location very central and just had major face lift really noisy at night - great if you are a party animal!
The hotel was beautiful & the staff was very friendy. The food was very good & the location was perfect for our honeymoon.
Please don't waste your money The staff was extremely rude, flowers were delivered to me that I didn't get untill a day and a half later, room service was poor, room is dirty, I would rate this a two star hotel.
Location, decor, staff and double bath n/a
The city was cleaning a parking garage opposite of the hotel during the night for two nights in a row, which was extremely noisy, therefore I checked out after two nights. I had a small room without a desk an therefore I think $300 per night was too much.
online it told me that the pool and bar would be open. Felt deceived!!! Bathroom door was broken, dirt in the bathtub, too much light in the AM, workers making lots of noise at 8am to fix pool area, bar on roof and pool not open even though it said it was online and that was the whole reason to go there. Took my boyfriend for 40th and highly disappointed. I was embarrassed!!!!!
All the Art Deco features. Its a beautifully renovated hotel. We booked the Deluxe room because it was a bigger room & couldnt really fault it. The bathroom has a big bath tub in it & the room is full of Art Deco detail. Hotel staff were extremly friendly & helpful. Hotel is right across from the beach therefore great views. If you have time go up to the rooftop bar. Great views. No water provided in the rooms. Internet facilities for people that dont have a laptop arnt that convenient. Internet is only free for the first 15 min & then you need to pay. Only one computer available right in the lobby no no real privacy either, very distracting. The hotel room rates are a little pricy but we enjoyed our stay.
Good location, nice pool and open dining space Friend staffs None