I wish I knew in advance that the connecting flight was by indigo air
Aircraft was spacious compared to American Airlines, food was great, entertainment was much better with a wide variety of options, and the crew was very polite.
Check in desk people constrained by fear. Obvious typo on Uganda visa, even though approved, caused loss of flight. Something is definitely wrong with this system.
Good staff, good intent, decent entertainment. More seat space would always be of benefit
Too many boarding protocols. Never experienced with other international flights.
Crews are very rude and unhelpful. Cramped seats in economy. Foods are useless
Food could be much better. Entertainment needs lot of improvement. The luggage came out open with broken bags. The flight landed at 3:15 PM in US and by the time bags came out it was 5:15 PM or so. Staff at airport was aggressive and not polite.
professional crew god service good entertainment need choices for diabetic meal
My Tv don’t work the whole from Doha to New Delhi. Overnight didn’t work from Bos to Doha and had to eat food without light
The screen was not clean.It had stains of previous customer .Also the toilets..My daughter got urine infection. Not happy with the cleanliness of aircraft.Also requested multiple time hot beverages but not served at all sighting disturbances. Request on behalf of every passenger please sanitize and clean as we stay for 15 plus hours..
To the Ethiopian Airlines Customer Relations Team, I am writing to formally express my disappointment regarding my recent travel experience with Ethiopian Airlines on . Unfortunately, the level of service provided fell significantly short of the standards I expected from your airline. I would like to highlight the following serious issues encountered during the journey: • Cabin Condition and Hygiene: The aircraft cabin was notably poorly maintained. The seating area was dirty, and there was a persistent, unpleasant odor throughout the flight, which made the environment very uncomfortable for passengers. • Inadequate Service: The overall level of service provided by the staff was unsatisfactory and did not reflect a professional passenger experience. • Baggage Loss: Upon arrival, I was informed that my luggage was lost. This is particularly distressing as it has caused significant personal inconvenience and disruption to my schedule. As a frequent traveler, I value reliability and a clean cabin environment. I request that you investigate these matters immediately, provide an update on the status of my missing baggage, and outline how you intend to compensate for these failures in service. I look forward to your prompt response and a resolution to my lost luggage claim. Sincerely, Puguh
To the Ethiopian Airlines Customer Relations Team, I am writing to formally express my disappointment regarding my recent travel experience with Ethiopian Airlines on flight [I629/352] . Unfortunately, the level of service provided fell significantly short of the standards I expected from your airline. I would like to highlight the following serious issues encountered during the journey: • Cabin Condition and Hygiene: The aircraft cabin was notably poorly maintained. The seating area was dirty, and there was a persistent, unpleasant odor throughout the flight, which made the environment very uncomfortable for passengers. • Inadequate Service: The overall level of service provided by the staff was unsatisfactory and did not reflect a professional passenger experience. • Baggage Loss: Upon arrival, I was informed that my luggage was lost. This is particularly distressing as it has caused significant personal inconvenience and disruption to my schedule. As a frequent traveler, I value reliability and a clean cabin environment. I request that you investigate these matters immediately, provide an update on the status of my missing baggage, and outline how you intend to compensate for these failures in service. I look forward to your prompt response and a resolution to my lost luggage claim. Sincerely, Puguh
The plane was ok, I was in business class and was surprised there were no pods and each seat was right next to another one. That said it was comfortable and the food and coffee were good. Entertainment wise again I was surprised to see only movies and no TV shows. Check-in at Toronto Pearson was an absolute disaster, which was especially disappointing as I was a business class passenger. There was no dedicated staffing for the business counter and four (4) airlines employees assisted one economy class passenger for about 15 minutes when one could have easily assisted me. Overall room for improvement, particularly in the on-ground experience and airplane infrastructure.
Delay not posted, only departure time listed- not boarding time. We left an hour late and arrived 45 min late. Restrooms had backed up sinks and toilets not flushed ) passenger error). Lots of screen for entertainment didn’t work. But we arrived with our luggage
I had a memorable experience. I dont have any comments at this time regarding waht could be better.
Forgotten Suite inside of the top compartment but went back to ask and they didn’t leave at the lost and found place. Also the checking in was so horrible. I had multi city and one of the passenger saint have visa go go go Dubai. The Ethiopian airlines never had information about requirement for US permanent resident so couldn’t go to Dubai. And when coming back to US we were told we can not use our Addis to Washington ticket and they forced us to get new ticket. Very horrible experience.
No Asian Vegetarian food was available on this sector but only fish and chicken and pasta were offered.
The experience was amazing! Many thanks to the pilot who informed us that we were passing mt Kilimanjaro and we had the chance to see it !
The flight was one hour late. The food is mediocre and the screen was broken
Entertainment was very poor. Couldn’t watch anything. Ear pieces were the wrong type .
Flights were delayed and due to a checked hand luggage bag by an overzealous gate agent in Berlin I missed my ground connection costing me another £80. Food was cold and bland, I honestly expect better from a national carrier operating out of one of their major hubs.
A bit more space? Not practical, I know. I felt squished in but part of that could have been the man sitting next to me.
It was my first experience in business class. It was everything I expected and more. Service was impeccable, food was delicious and I felt rested once I arrived to London
Missed our flight to London and we were put on coach seats to Munich.
Seats were terribly uncomfortable! Couldn’t sleep! I paid for good seats when scheduled with Lufthansa, got crappy mid-section seats on Air Canada!
No refreshments apart from a bottle of water. No pillows. No entertainment. Flight delayed by 52 minutes.
The seats are much too narrow and the arm rests are hard and awkwardly high, resulting in shoulder cramps. I am an average sized person ( definitely not overweight). The seats are a similar size to car seats with the added discomfort of incorporating hard plastic arm rests, that force average height individuals (I'm 5 ft 7 (f)) to hold their arms uncomfortably for several hours. The seats are much too close to the ones in front and behind making it extremely difficult to allow fellow passengers to get out, especially when the seat in front is declined. The leg room also necessitates knees banging into passengers backs for the entire flight. This used to be a quality airline who now offer mediocre service for premium cost, coupled with charging exorbitant prices for basic needs, like a seat, or luggage. Blatant and unabashed gouging of clients.
Another 35 min delay landing No apology no communication or acknowledgment about this
Overall good experience. Polite crew. Good foodandentertainment. Seats are small and bit congested though.
Paid extra for more leg room but the aircraft was changed and they gave me the last seats in the back with no room to even recline backwards.
The worst experience with British airways that left me with a delayed flight until the next day and no hotel accommodations available or food voucher. I still have had anyone follow up on this matter
Always the same, boarding starts before the plane is ready so we were all standing in the sun and 36 degree heat on the tarmac. Once in London, packed like sardines in busses to the terminal. BA have a way of making you feel like they dont want you as a customer.
Everything about the flight is better,just to work on the food Everything about the food is very poor
The plane was a long way from departure lounge. The plane looked tired but got us there.
No problems except for a completely full flight. But we were add one because of a previous delayed flight.
Better training for staff, I didn’t even get a napkin with my drink so it was dripping all over !
We already had a five hour layover in London, and then they cancelled our flight about half hour before we were due to board. They wouldn't give us access to the lounge and hanging around the extremely busy terminal for another three hours until our next flight was crappy. 8 hours in a busy terminal is awful. The least they could have done was give us access to one of their quiet, comfortable lounges for the inconvenience. I heard from others that they do this a lot -- cancel these short flights if they're not completely full. When we got onto the next flight it was absolutely packed and uncomfortable. Just very disappointing. British Airways used to be a great airline to fly with, but it doesn't feel that way at all now.
Everything was fine, on the first leg of my journey from Manchester to London. But, as happened on my outbound journey from the US, there were immense problems. The plane was delayed more than 2 1/2 hours which led to me missing my connecting flight in the US. No hotels were available and I was forced after a 25 hour journey to take a bus to my house. Just unacceptable.
The flight was provided by Aer Lingus and our seats were in a poor condition (15A & 15C). They looked like they needed repairing/replacing and were uncomfortable for such a long flight. Also the arm rests on Aer Lingus planes do not lift more than around 45 degrees, instead of the usual 90 degrees upright, meaning you cannot maximum the space between you & your travel companion so as to be more comfortable for such a long flight.
Boarding took way longer than it needed to, direction to the gate was abysmally indirect at the terminal and late to be displayed. So i had trouble finding the area, and after getting there no display of what group was boarding and it took so long to get anyone boarded
On time, kind staff but the aircraft was not clean
Due to the operational delay with Southwest, I missed my connecting flight in New York. Southwest rebooked me with Turkish. Southwest paid for my accommodation in NY, but did not provide food at the hotel. I ended up spending 34 dollars on my dinner. Moreover, in Istanbul, where I transited, I had more than 10 hours of layover without access to the Turkish Lounge. I spent 117 USD to have access to the Yotel cabin for only 4 hours of rest and recuperation from jet lag. This was the most painful trip I have ever had in my life.
There is nothing Royal about Royal Air Maroc. Old planes, poor service, no entertainment and not one of my 4 flights was on time.
the whole flight is bad from Miami to Casablanca and from casablanca to Miami. Delays, service, food, .... Not flying again with this airline
When the flight landed, it was still going towards the gate, when everybody got up. Nobody cared that the flight was still in "active taxi" mode. But seems like this is common on Air Maroc flights.
This is the worst seat that I ever sat on. The length and width are great but Super uncomfortable. We felt like sitting on marble.
Plane is dirty Food quality poor Service was not good Lounge extremely bad
There were a lot of hidden fees I paid extra for my luggage at JFK which was my leaving point and I also had to pay another extra at the Casablanca’s airport for my carry on and my backpack which is insane, when i refused to pay they threatened to call airport’s security on me. And they actually lost my luggage once I got to my destination. I seriously will not fly with this company anymore from now on and I advise you to do the same
Good but your male staff should be more appreciative of customers. After all you are making a lot of monies from Nigerians.
Pros: "It got us to Casablanca. Should have taken a car though"
Cons: "The plane sat on the runway at over 100 F and the A/C was not on. They barely started it once we were in the air"
