I’m grateful for the KLM Air France shuttle bus service to Ottawa. However due to construction and other issues related to the chaotic Uber pickup system at YUL, it’s a challenge to find the Kelios bus service to Ottawa. The signs are not clear or even available. No staff to guide passengers. It’s a stressful experience.
Flight was on time, staff are friendly and helpful onboard.
Terrible last row seats many seats available but no offer to move to better seat
Flight was ok but lack of communication cost me to literally beg to be put on another flight as connecting flight had departed
They forgot to serve food and the crew was very unfriendly. Never experienced such a bad KLM flight. Usually fly from Toronto. New York was different.
The immigration hall in Amsterdam was understaffed, so passport checking was slower than it should be for a major airport. They need to get the automatic readers up and running for non EU passport holders. Waiting in line after a long flight feels a bit abusive.
First of all we couldn’t check in online, then we learn at the airport we were on stand by for KLM’s mistake of overbooking. The seats were not comfy at all. Our luggage got lost.
Short flight so it was okay. Nice crew, all very pleasant and professional. We were near the back in row 27 so just as we got our drinks, we started our descent so had to drink very quickly!
KLM remains a quality flag carrier airline which maintains its standards whilst all their competitors are lowering theirs.
Klm start boarding while somw air issue in the plan
The crew was unfriendly and very rude to name a few (Helina). I felt unsafe due to most of the cabinets were open while on flight. All in all the flight was ok, but the crew needed more training on customer service most of all for international flights.
The plane was ok, I was in business class and was surprised there were no pods and each seat was right next to another one. That said it was comfortable and the food and coffee were good. Entertainment wise again I was surprised to see only movies and no TV shows. Check-in at Toronto Pearson was an absolute disaster, which was especially disappointing as I was a business class passenger. There was no dedicated staffing for the business counter and four (4) airlines employees assisted one economy class passenger for about 15 minutes when one could have easily assisted me. Overall room for improvement, particularly in the on-ground experience and airplane infrastructure.
Delay not posted, only departure time listed- not boarding time. We left an hour late and arrived 45 min late. Restrooms had backed up sinks and toilets not flushed ) passenger error). Lots of screen for entertainment didn’t work. But we arrived with our luggage
Check in took over an hour because printer was not working. Attendant did not know how to give free layover Addis Ababa hotel vouchers or update frequent flyer number. After repeated attempts, got voucher emailed. However hotel wanted printed voucher hence more delay. Bus time from hotel back to airport was printed 4:50 hours, but hotel reception called at 3 pm saying bus will leave at 4 pm. Then hotel reception called again saying 4:15 pm. We rushed at 4:15 pm and bus was not ready until 4:40 pm. Many audio outlets were not working in planes.
I had a memorable experience. I dont have any comments at this time regarding waht could be better.
I have my baggage left either in Jeddah or Addis and undelivered to Abuja
Need to do a lot of improvement on service and cleaness
My recent experience with ASKY Airlines was disappointing. The check-in process was disorganized, and I was provided with inaccurate information regarding baggage requirements, resulting in unforeseen expenses. Additionally, the ground staff demonstrated a lack of professionalism and appeared insufficiently trained to handle passenger needs effectively. Regrettably, this initial encounter has left me reluctant to consider future travel with the airline.
POSITIVES The hostesses were mostly pleasant, NEGATIVES The full flight wifi was horrible, hardly able to use it. My charger port was not working which made me use my neighbour's port which resulted in an accident which ruined her flight. During dinner, meat ran out when the cart got to us forcing us to eat vegetarian which was not great. We watched everyone around us eating meat. My wifi did not transfer to the second leg of my trip as they promised as they changed the plane. I was thrown off the window seat I booked for the 2nd leg of my journey as they changed planes, all done at my expense. This was not a cheap flight ($2600) which i hurriedly had to book to attend my mother's funeral who passed away suddenly. I was honestly disappointed with the whole saga as I heard Ethiopian Airlines was one of Africa's best.
The food was terrible and the seating was uncomfortable, but the airline did a great thing letting us board in Abbis Ababa on our connecting flight after our original flight was very delayed.
We were in premium economy seats that appeared to be locked in plae, No reclining. My aching back.
I liked everything BUT the temperature. It was freezing and now I am sick.
A bit more space? Not practical, I know. I felt squished in but part of that could have been the man sitting next to me.
The crew was very nice. The equipment on the 747 felt old.
The food that was served was superb!!! Awesome snacks!!! Frequent drink service!!! To me, this was shocking. I took a British Airways flight from Denver to London for the first leg of my trip and the food was horrendous. Thank you for keeping us fed and satiated on such a long flight!!!!
We had almost a 6 hr delay, primarily due to weather, the e problem was that they communicated this delay and its length very poorly. The boarding was chaotic - even though they had hours to figure it out! The plane was an old 747 whose touch screens barely worked and there was a faulty USB port under my seat rest (something that wasn't labeled as being there) They organized my delayed luggage well. And I could get updates on the Lufthansa website. My shirt connecting flight charged for everything except water. Coffee was over 3€
The crew was exceptionally polite and caring. The plane was comfortable. Great experience. Will fly more on Air India because of this experience.
Our flights were severely delayed, then canceled and we had to fly out next day with no sleep accommodation help. This led to our baggage being lost and the service reps after baggage couldn’t be bothered to help. They kept sending us to different counters when we were at the right counter to begin with. The only saving grace was the angel woman supervisor with blond hair who helped us put in a missing baggage claim.
Service was courteous and attentive. Sat in the exit row. In exchange for leg room I had people tripping over my feet to use it at a hallway from one aisle to the other, had no access to films viaa viewscreen and no underseat storage for medicines or other personal travel needs. Next time I am seated there, I will refuse the exit row.
It was my first experience in business class. It was everything I expected and more. Service was impeccable, food was delicious and I felt rested once I arrived to London
I was unable to board the flight because I was unable to acquire a visa , Brexit changed my ability to get an ETA, I’m a Trinidad citizen and it takes weeks to get a visa
The issue was not with BA it was with the link yoiu sent fopr booking the flight
The space in the seat was okay, the staff were friendly, the entertainment system, my touch screen was not working and some of the films listed on the website for the flight were not available.
BA flight from London NY had old BC configuration with 2+3+2 seating with open seats which was not comfortable and lacked privacy
Flew business- but plane was dirty, food horrendous. Too many business class seats diluted service levels overall.
Loved the boarding option from Business class lounge, experience on flight was excellent, plenty of good food choices
I don’t think you’ll like the shoulder require people to pay to reserve seats. Also for the people in the bulkhead row the luggage locker nearest to their seats should be vacant. Both sides were filled with crew or airport items.
Experience was bad. In business class, they ran out of food choices. Luggage was delayed by 2 days in both to and fro flights, ground staff was not helpful, took 3 hours to log the complaint for missing luggage.
We got delayed for 3 hours and. Missed the connection. This is the 3rd time this happened with this airline
5 hour flight with no food or on-board entertainment. Flight crew barely made rounds to provide water.
There is nothing Royal about Royal Air Maroc. Old planes, poor service, no entertainment and everyone of my 4 flights was late.
There is nothing Royal about Royal Air Maroc. Old planes, poor service, no entertainment and not one of my 4 flights was on time.
Good! except for the in-flight announcement which was very poor. The flight attendant was inaudible with her english language throughout the flight. Her communication was bad, very bad. I could not fantom what she was saying in english and she was very fast you could hardly hear or understand what she was communicating. She needs to improve. Thx
Improve food quality and clean the seat . Bathrooms not clean
I had pre booked gluten free as a meal preference. Nothing of that was considered during my flight. The attendant said he had no idea and would check but never returned with a response. I did not eat anything that flight and was super hungry
Stay away at all cost! Late boarding, late departure, inoperable seat controls and entertainment screens, very rude cabin crew,
The flight itself was fine. The flight was delayed for nearly 10 hours and there was inconsistent communication about why it was delayed.
My luggage did not arrive yet, it been 4 days without any information
They had everyone line up for boarding and then made us stand there for 30 minutes
There was no food !! We ordered Kosher and they confirmed they would have it but the crew told us that kosher food was “out of stock” We went hungry for 7-8 hours
