A bit more space? Not practical, I know. I felt squished in but part of that could have been the man sitting next to me.
The crew was fantastic. They were always there when we needed them. No wifi on an 11 hour flight was a bummer. The entertainment onboard was boring.
It was my first experience in business class. It was everything I expected and more. Service was impeccable, food was delicious and I felt rested once I arrived to London
SAL to FRA - Original flight was cancelled less than 10 hours before scheduled. Did receive lodging at no cost for 1 night. Coordination between Lufstansa and hotel was very poor and we had to pay for a meal we thought was to be paid for. Traveling from SAT to Denver coordination between Lufstansa and United was very poor and we paid double for our check-in baggage. We are hoping to that refunded. We wish other airlines would fly to Salzburg as we plan to visit more often.
I was expecting better from Lufthansa. I’ll think twice before I book Lufthansa again. This trip was the worst ever… in my 70 years of traveling.
Flight crew was among the best I’ve ever seen
Terrible. Had to go through customs and pick up our luggage. Then they said we couldn't make our connecting flight to MKE when we had 35min before takeoff. There were no other flights out on any airline so we would've had to spend the night at ORD. We were able to get a ride to MKE at our expense instead. Ridiculous that they would not allow us to try to make the flight, which we would have. Assuming rechecking the luggage was the problem. They should not have listed this as a viable connecting flight if there was no chance in making it. There was 4 people in our party.
Two things to note here. First, Lufthansa separated me from my small children. Apparently you need to pay extra to ensure that your children are not abandoned. This is different from KLM-Air France, where children sit with their parents automatically, and I usually fly KLM-Air France. I didn't realize Lufthansa was different on this score and is willing to leverage the wellbeing of small children to generate more revenue. Second, my flight arrived 3 hours and 54 minutes late, so I am entitled to financial compensation as per EU passenger rights regulation. From other aspects of Lufthansa's behavior during this trip, I expect that their approach to this is to start a war of attrition with their passengers to avoid giving compensation as much as possible - again, very differently from KLM-Air France. But we'll see, maybe I'll be pleasantly surprised.
Plane was bit old and sits were cramped. But flights crews did an amazing job to take care of us. I would consider Lufthansa again just for them.
The flight was delayed more than 1.5 hours. Phone calls to united did not satisfy our need to get to Chicago to met family for fight to europe. I was told the flight was booked thru luftansa and united could not make adjustments. When call luftansa they were unaware of the significant delay on the united flight out of mci. They would not authorize a flight change. We went to the airport, as if we would be flying as scheduled, United checked us in, as if our flight would leave as scheduled. We took our bag to be checked to the baggage drop and the agent their confirmed our flight was significantly delayed. She worked for 30 min to get us on another flight. We ended up flying to Denver then to Munich. The rest of the family that flew to Chicago for our meet up and flight to Europe ended up flying to Munich alone. We meet up in Munich for our last leg to luxembourg. In luxembourg we learned on bag was scheduled on our delayed flight. The flight was canceled and we did not receive the bag in lux. We filed a lost back claim. Now 3 days later we STILL do not have the bag. It is apparently in luxembourg and they maybe tried to deliver, however the names on the door of the air b&b do not match the name on the baggage claim so the French speaking delivery person called no one could understand him so he took the bag and left. My brother, traveling with me under a different reservation , has been without essentials for 3 days. One or all of us has stayed "home" each day waiting on the bag. Today was my turn. Delivery window was 10:30 to 2:30. No attempt to knock or ring bell. After the hang up call, my brother called me and told me to check the door. There was nothing there. No sign of attempted delivery, no delivery man, nothing. Being unable to change clothes and having family members take turns waiting on a bag that never comes has ruined this family vacation. Thanks United/Luftansa
