Business class is not pods so not 5 star. Could not find a movie I was really interested in.
I wanted to give them a five‑star rating across the board, but they lost my luggage, and that really affected the experience.
25 mins late. The flight attendants were chatting and laughing loudly at the rear, which was rather unpleasant.
Flight lead was a gentleman with silver hair and he went out of his way to shake hands and interact with each passenger seated in business class. A medical emergency took place during our flight and he handled it with perfect poise and professionalism. He was gracious and confidently competent. Just what you want from a leader,
The flight was excellent, the crew was super friendly. The only complaint I have is, 3 of my zipper handles were broken and there were 2 massive scratches on the back of my bag
I did not use entertainment on board, so, cannot really evaluate. the flight was fine.
Outstanding even though the 330 was one of the oldest in the fleet. The difference was the attentiveness and responsiveness of a really experienced flight attendant. For airline food great variety of interesting choices and good tastes supported by a good wine selection.
As per usual when you Hit the UK it's a slow process through customs Not as efficient at Thailand for sure
The flight was delayed. The aircraft was unclean. Promised seat was not given due to change in Aircraft. Not one crew on ground was in a position to give any response. Amsterdam Airport is AVIODABLE Over crowded. Over Expensive. Poor Services.
It was nice to be on a legacy airline, people try at least.
I took a long time to start boarding past the announced boarding time. It was the replacement flight for the flight we were supposed to take the previous day. That one was cancelled because not enough airplanes were planned to be in operation. I don't like that you have to pay extra for food and luggage.
This leg of the trip was ok, though the check in agent could have given us assigned seats. I have a feeling though that agent could not as it became clear later on. Please see below. However, the leg from Zurich to San Francisco was horrendous. We only had less than 1.5 hours to transfer to a different gate using transfer train. We asked at the business lounge and were told to see the gate agent. When we went there there was a long line. As we approached business class desk, we were yelled at and the agent said "I will not talk to you". After a long wait, we were then told our seats will be assigned at the boarding time!!! After a time, the agent announced for volunteers as the business class was overbooked. We did get seats in the end but were separated at which point, we just decided it was not worth trying to ask for seats. I am not sure I will ever use Arrant Grant. I understand the Arrant Grant need to charge commission. However, what Lufthansa charged $10315.80 Canadian dollars ($7316.17 US dollars) was so much less than $12670.80 Arrant Grant charged me. I think commission of $5354,53 US dollars is too excessive. Also, I tried to upgrade to First Class and was told that we had upgraded once already and couldn't upgrade again. So, a terrible experience.
As a European regional carrier partner of Swiss Air/Luftansa, Helvetic did a great job.
Food too spicy. Very late boarding. Premium Econ seat did not recline.
picking up the meal trays quicker afterwards would have been nice. In tight spaces needing the drop down tray open with plates and wrappers on it feels very cluttered and uncomfortable. I loved that wheat bread. Im vegan and not sure what was vegan.
Checking in and crew were great. Seats in front of you in economy recline so much that you can't get out of your seat. I guess thats why its economy....
I liked the flight experience. I don't like the leg room.
There was no entertainment on the plane no screen to watch anything from Zurich to LAX boarding was slow and very unorganized. as a result there was delayed I bouught in flight internet and it did not even worked after 10 minutes. no crew helped . I would like to get a refund on that. crew was not friendly
Flights on time and meals in plane would be greatly appreciated. On time flights is really important.
There was one rep who checked us in that was not pleasant she then assisted with boarding passengers on board and informed my husband that his carry on was too big. We had to pay $70 to check in a bag that we always carry on with no issues. I really believe she was isolating us as there was several bags even bigger than his that was brought on the plan. I will be writting a letter in ref6to this rep a d our 1st time experience on Air Baltic operated for SWISS when I return.
There was no useful information given regarding the flight back to the UK from Tenerife. This despite the week publicised problems around the EES system and the delays caused to boarding. This aspect of the customer experience could have been much better.
Sitting on the last row in between the aisle and a massive person, all people going to the bathroom bumped into me including the flight attendants.
The terminals are far away, be prepared to walk. Also, You climb stairs to the plane since there are no aero bridges. Boarding was haphazard not in multiple groups, so stand in line early. Hard to find place to stow cabin baggage if you are behind in the line. You can purchase food on the plane. There are vegetarian options.
We were charged a ridiculous amount for a name spelling error on ticket which I would’ve corrected if I received pre-check info more than 1/2hr before flight. Then we were told at ticket counter that our bags were fine for boarding but then we’re charged another ridiculous amount to take in our luggage despite being told differently. Flight itself was great. Charges were unfair.
Long delay resulted in my being unable to catch a train home and resulted in an additional £76 cost for an Uber
Worst airline in the world, will never travel in it again.
I am writing to share how your teams can better serve your youngest customers. On 9 January, 2024, I boarded and then de-boarded a flight with my 6 month old daughter. I have four children and travel extensively. Delays happen, but the stress my daughter had to ensure was avoidable with simple and straightforward actions. (1) communicate delays to customers -- Breastfeeding mothers are constantly timing feedings. If delays were communicated, I could have camly fed her instead of attentively waiting for priority boarding. There were no announcements and no updates to the monitor; (2) honor the priority boarding process -- While a staff member waved us in for priority boarding, half the plane boarded while the "priority check-in" representative was preoccupied; (3) anticipate challenges creating unnecessary stress to infants -- after completely ignoring the priority boarding procedure, and knowing that the plane had not even arrived, the team could have offered to board us last. My daughter could have been calm in the waiting area while breastfeeding. Instead my 6 month old was completely unnecessarily stressed in the middle of the jet bridge, packed in solid.
The communication about the delay could have been better before and during the flight. Also, this online form could have less bugs. It is almost impossible to type in this window.
Cancelled last minute, I had to travel 13 hours by train at night
Staff were lovely. Seats could be wider/ more comfortable and late taking off
