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Crew members were thorough in checking seatbelts and whatnot which makes me feel cared for because passenger safety is a main concern.

I was sent an email that said my card payment was not verified. When I spoke to an agent , he said my card was not verified and the flight I thought I had to booked was no longer available so I booked another flight on another airline(United). Later I got flight updates , etc., concerning my supposed first flight. So if I was charged for this flight on British Airways/American airlines, I need a refund.

The crew made it a great flight. They were friendly and attentive. They made me want to fly British Airways again.

BA has not been handling priority luggage with any special priority. This time our luggage was distinctly very slow to arrive, well after the first half of items to arrive. Business class flights cost a lot and it would be nice to have that reflected in the speed of baggage handling! (I note that this has worsened in our long experience of BA.) On a different note, we spent 2.5 hours on the plane after landing because of an airport mishap at Boston Logan. The pilot provided reasonably frequent update but more could have been done to ensure passenger comfort, such as more beverage and maybe snack services.

I purchased premier economy seats but I was seated one row off and was sitting in economy my bottle of water and cookie did not compare to the menus handed OP it in premier.

I understand and don't want food on a short trip, but tea and coffe (at least 1 cup) should be free. Nevertheless there was water available and the crew was nice.

Flight was excellent, staff was great. My first time in first class and it was very relaxing and comfortable.

They are disorganized….show your flight info half an hour before take off, so you are running all over the place. Customer personnel are not helpful, and act like you are bothering them when you asked for assistance - very rude!!! My very first and last time flying with British airways… good thing we have other options.

There was no entertainment offered or expected, so please disregard my readings of that component. The flight was fantastic. Efficient boarding, takeoff, and even early arrival!

2 hour delay with very little information given. Horrible service by BA employees at Heathrow after we missed our connecting flight. Extremely disappointing experience!