£341 Find Cheap Flights from Belo Horizonte to United Kingdom – Compare and Save

Close was excellent. Comfort was very good. The food was marginal.

Without a doubt, my “customer service” experience with SWISS was the worst of my life. Multiple disconnections in conversations, very cold and indifferent staff, failure to follow up with promised status updates — simply put, T. H. E. W. O. R. S. T. A full week later, and I am STILL waiting to hear from them. Never again for me with SWISS. Disgraceful.

The boarding of this flight was total chaos. For some reason, all passengers had to stand in a lengthy line at the gate to have our passports checked for the FOURTH time. No reason was offered for the necessity of the fourth re-check, and when we got to the end of the line, the check was perfunctory. There was little to no crowd control at the gate and in some cases, tempers were flaring. On the other hand, once we got on board, everything about this flight from start to finish, especially the quality of the food and the service, was probably the best I have ever experienced..

The biggest plus point of this flight is that the crew was very friendly. Otherwise on European sectors, the Business class seats are a joke and there is no entertainment of any kind. The staff should be trained to greet the Star Alliance Gold members to make them feel special.

One would expect far better service and quality of seats from Swiss. The crew was super cold at best. My wife and I are both Star Alliance gold members and none of them even bothered to come and acknowledge our status and make us feel special. Seat is in need of a major overhaul. It’s simply outdated and the TV screen is far too small. Food and drinks selection was very sub par.

The seat and leg room is small on the 2 seated row. Otherwise, very good crew and service.

Entertainment sounds were not good. Otherwise everything else was good.

The noise in the plane made the highest level of sound in the entertainment system ineffeective. The leg room was better than most flights bu the seats are not made for comfort. Food was ok but nothing to look forward too.

Plane was empty on the first leg of the journey. Seats have very little space between seats. No entertainment.

No choice of food was given, and I was served leftovers, so they were returned back. the crew is unfriendly and harsh. Need to be trained on communication.