£327 Find Cheap Flights from Belo Horizonte to London Heathrow Airport

There was no warning that they have added passport control after check in, the line was enormous and after 46 mins wait we missed our flight. Were forced to leave the airport and purchase new tickets at full price to board a later flight. TAP were unsympathetic and unhelpful.

Boarding we were jammed into a hot crowded bus waiting too long while another bus went in front of us. Appreciated blanket and pillow, movie available helped time pass, the food was not appealing so I had my own snacks, the flight is long, but nothing they can do about that. Staff adequate, flight good.

The person at the checkin was very helpful. We couldn’t check in through the keyosk, but the agent was very helpful.

Everything went as expected. Luggage arrived at my same destination and nothing disturbed my vacation.

This flight arrived late. We joined well over a thousand of other people waiting to go through customs. Air Portugal has lost my bag. We had to chase down a representative even though we had waited at the baggage claim for well over 1 hour and 35 minutes for baggage to come. No representative was there to explain the delay or to give any direction. After 1 hour and 35 minutes at least four passengers had no baggage to pick up or had a fraction of their baggage. The representative was a young woman who clearly did not have the experience to deal with what was happening. Very disappointing as of course we were dealing with great amount of jet lag and having been up for 24 hours at that point and not being able to have any of the things necessary at home that were contained in the bag was quite upsetting. That instant occurred last night at approximately 11:15 p.m. and as of 12:30 p.m. the next day I have not heard anything from Air Portugal.

Our steward Margarida who served us from Lisbon to Boston was absolutely fantastic! She deserves a raise. Conscientious and thorough as well as showing appropriate attention for every need.

Check-in guidance for transfer flight, boarding, in-flight service, seat comfort, etc.

Very rude person at the boarding desk; flight attendant coughing 3 inches from my face three times- not even covering her mouth; boarding process very unacceptable for older people with stairs to all planes (are you all stuck in the 1960’s?). I am sure that I am not remembering all of the negative things, but I am sure you get the message!

Boarding too way too long. Biggest peeve: zero in-seat power in economy! No plug sockets, no USB ports. Plane was an A330, so not old.

Tap air Portugal was the best I will traveling again with u guys. Thank u.