The quality of food is going down comparing with old history of excellent food. It was cold and a bad quality. The crew is always excellent and caring.
The journey was nice, all the crews were very good and services are excellent
Great flight - Clubhouse met our needs, and the staff provided good service. Boarding felt a little chaotic, but given the size of the aircraft, it's always going to be challenging. Whilst the crew were friendly, the number of passengers meant that we received our breakfast items, but had finished breakfast before we were served a drink. Lunch was much better organised, and throughout the flight, the crew were attentive. Found the seats and ICE to be excellent. Disembarkation was fine, and everything possible to expedite the process was being done.
We loved flying with Emirates in business class, the staff were fabulous, going above & beyond
The seating is spaced out nicely, The crew could have offer more drinks.
Excellent comfort and entertainment. Service poor..Food average with little choice.
Comfort good. Service as usual poor. Cabin temperature as usual too cold, about 15 degrees
Fresh energetic and friendly crew, great food, brand new plane and non stop entertainment
No entertainment u less you pay. Wish there were some free movies
Lovely experience. I feel like travelling in Emirates.. The flights are always superb.Vegan food served was really good..
Terrible experience resolving missed connection after flight was delayed. 3 hour queue at transit desk, not enough staff, no organisation, worst ever flying experience.
The rows of seats in economy class are seriously close to one another making eating and resting just about impossible - there is hardly any legroom. Anyone larger than average size would have an incredibly uncomfortable flight. I had to basically share my seat with the lady passenger next to me as she was too big to fit into her allotted seat.
Food was good, attendants were friendly. Seats were not comfortable. Did not receive any amenities such as eyemask or earplugs that would have helped sleep. Additionally a large group of passengers boarded very late into boarding and were a disruption for almost the whole flight. Flight attendants did their best but the kids were making so much noise, kicking seats, and half the time no adult was sat with them so they weren’t being managed.
Qatar airways from Doha to guangzhau was excellent big bird Boeing 777 more room and smoothly flight, I Love it
I staff or crew they were very friendly and humbly, they done theirs service very well, I appreciate them and thank you to the company or Qatar 🇶🇦 Government for providing as good service in their flight ,once again, thank you 😊 🙏 😀 😉 👍
Crews are very rude and unhelpful. Cramped seats in economy. Foods are useless
Lovely aircraft and I flight entertainment. Good leg room. Full flight crew struggled a bit
Food not good as good as last time flew with them
Seats very uncomfortable, impossible to sleep. Food average, bakery items not fresh. Pockets in seats not large enough to hold a book and a few other items. Cabin temperature too cold, even with blanket. Good selection of movies. Other than that 12 hours of torture!
Didn't have internet connection, and the flight was over booked.
Food could of been a bit more premium, but everything was excellent. LOVED the innovative boarding drinks and terrific service!
Staff could have been friendlier and offered drinks more often
They have adopted a crazy "no paper boarding passes at all cost policy". We spent half an our at the checkin stall – my elderly mother and her grandchildren were flying. She had no phone reception for some reason (besides being an inexperienced smartphone user), the kids had dumbphones, And they still won't issue a paper boarding pass. We had to do a lengthy dance with getting the boarding pass SMS on my phone and transferring them to her phone via WiFi. This was horrible, honestly. I can't imagine how they could manage it without me being there. Trees (and airline profits) should be less important than people.
Staff friendly. Business class but issue with flat bed. Incoming Turkish flight delayed. Made connection due to fast buggy but luggage did not make it. Confusion at Delhi airport
With a 4 hour delay its was a very basic flight which was just bearable. We were offered food vouchers for the delay and then they didnt work, so that was annoying. Also poor communication about the delay which got pushed out 3 times.
Very good overall.... apart from the cost of extra check ed in luggage where they charge £17 per kg, and no option to just buy an extra bag allowance (at least on the route I took)
Very old plane on the Istanbul to Bangkok flight, had an emergency exit isle row, no where to put anything, on a plus point loads of leg room. Food was the best I have had in 39 years of flying.
It was a nightmare. I booked business class ticket from Ediburgh to Beirut via Istanbul to attend a funeral. I had a wonderful experience flying to Istanbul from Edinburgh. Then I could not get a boarding pass issued to Beirut. It seems that although they booked me and I had a reservation number, I had no seat allocated and the flight was full. I was asked to go from one desk to another and made to wait for 2 hours. I missed my flight as I did not have a seat assigned and it was full. The only option was to put me on the next flight, 6 hours later, for a fee of over $400. They said that was the best they can do to 'help me' and to 'take it or leave it'. Well, I was not about to be bullied; I stood my ground. I booked and paid premium for the journey, which was confirmed. The eventually accepted to not charge me extra and i waited a total of over 8 hours in the airport with no compensation. On top of my grief with the risk of missing the funeral service, I had to put up with their indifference and condescending attitude. They spoke about me in Turkish thinking I would not understand (I hold a British passport) in front of me. When they eventually handed my passport and boarding pass back to me, I showed them I was born in Istanbul and that I understood everything and said a condescending 'thank you' back to them in Turkish. You should have seen their faces. I said that consumers have rights and it is a shame that Turkish Airlines does not have good customer service to at least acknowledge and apologize for errors committed by the airline. Blaming the me, the client, for such an error and placing unreasonable ultimatums, rudeness and dismissiveness to be rid of me, particularly when I was vulnerable and visibly grieving was really shocking... The airline taints the city of Istanbul and the people of Türkiye. Such a shame.
A good airline, but at checking in, they allocated seats for my wife, and I far away from each other, and to change them, they wanted a payment, such a bad policy, it leaves a bitter taste in the mouth All was good on the plane, good food, but the air hostess was abrupt and a bit rough dealing with the passengers, but one has to find excuses for staff working under pressure
I found it okay. Did not think the food was that great. And the service could have been better. Seat was a little cramped. Delay getting to Istanbul made me rush all the way across the airport to get to the connection. This was a not good experience.
Paid for the seat 17D. I found that that seat has no lean back facilities
I paid 675£ for LHR-BOM-BKK (return flight). They charged so much money but provide very less food/drinks as compared to another airlines. Never ever fly with Indigo.
They denied my meal which was included in ticket and also damaged my bag completely and broke the wheel and still not accepting their fault
Worst. Did not feel like it's an international flight.
Staff needs to be trained in managing customers better. Indigo appears to be a low cost airlines in all aspects.
Seats don't recline, no charging points. New aircraft and very clean. Crew should serve some water atleast.
Flight was delayed by 1 hour 20 minutes. Boarding experience was pathetic, even arrival got delayed due to lack of ground staffs.
Try to Fly on time without keeping commercial passengers stranded
V difficult to book ticket through on line.finally I was not able to book maa to Ahmedabad ticket on last Thursday.it is abig struggle.
Liked the XL seat, but didn't like the check-in process at the Delhi Airport gate 5B. Though I had paid for the priority boarding, there was mad rush at the gate and allowed whoever with might pushed in. Then at the gate we were picked up for compulsory checkin the hand baggage as the flight was full. There were any with more than 2 bags and massive cabin baggage. But they didn't dare to stop them.. Overall a very badly managed check-in process.
Unnecessary delays & Gate changes, so much inconvenience after 15-16 hours flight
Aircraft condition poor, no inflight entertainment, broken seats, seats worn, split armrests, flat seat cushions and seat would recline. Aircraft needs refitting completely!
Flight got delayed by 3 hours but no compensation or anything
The crew on the flight was great and the food was good. The flight was on time and in fact arrived earlier than scheduled. The boarding process however was not great. I had a business class ticket but I had to stand in line for about 20 minutes at the gate before I could board. The bottleneck is that at the gate they check the boarding pass and passport all over again and there is no separate lane for business class and there were only 1 agent. The aircraft is very old . The entertainment system is antiquated and the programming is sub par.
I like to travel with Air India but this time flight is too late From Patna to Mumbai we have to loss 2 days In condition of flight delay please provide us lounge or etc
I did not expect from Tata group like this worst experience food is too worst
Things have improved still cleanliness of aircraft and maintenance of flights, still needs attention. Crew members have become more welcoming, which is indeed a welcomed change.
Chaotic/Crowded check in. Delayed departure from LHR, resulting in a very delayed Dinner service. Since takeover by the TATAs, Air-India has become Uber commercial and not in a good way, but more like Ryanair. Most seats are now sold and at too high prices (£24 add on for a single windows seat). The promised transformation into a better (clean), efficient and professional airline is nowhere in sight ☹️ Thanks
Horrible flight conditions. Entertainment system not working. Charging points not working.
Looks like Air India should repair there plains or buy the new one. Captain need a better training if they announce from which country we are flying , it will be more helpful. Because map info was not working.
