Flee premium economy. Very comfortable absolutely a better seat more recline, wider, and more legroom. Flew Business, which was lie flat comfortable with decent food. In P E Basically the screens audio hardly works and the selection although 90% in English is very limited. Wi-Fi did not work both ways across the Atlantic. It was “broken“ very efficient operation. The app was great. Notification is fine. It was just the entertainment and the food in premium economy was lousy airline food. But yes, I would fly them again in PE or business if they were going my way.
I loved the food. The veggie option was delicious. I also appreciate the sense of sustainability with Airline's choice of packaging. Hosteses were super friendly and courtous. I also appreciate that checked luggage was included with the airfare. The entertainment portal could see some improvements. The touch screen responsiveness in Solitaire game was poor and it doesn't seem to be hardware related as other screen functions were just fine. It was hard to move cards between piles and system skipped cards from the deck. Also, there was no option for winnable vs random draw. Sudoku was cumbersome regarding touch screen, too. In addition, the difference between medium and difficult levels in Sudoku was huge. Medium was actually too easy.
Flight was good but the passport control in airport for outbound passengers was a mess, fortunately they pulled passengers making connections to this flight for expedited processing so we made the connection.
I feel the service staff do not treat American customers well. I also feel there may be discrimination against minorities.
Curious and efficient service ! First time flying with SAS and very pleased!
Feels like economy sits are getting smaller especially while eating food
I paid extra for our seats on the way coming back from Stockholm to New York the seats were changed and it was totally waved. This happened to three more passengers.
They cancelled our flight home less than 24 hours before it was supposed to leave. It partially ruined our last day because I was on the phone trying to get 5 people home and the stress that it causes. We still arrived at the airport with no definite flight plans. The actual flight was good but my kids really misses the kids meals I had ordered for them which obviously didn’t make it to the new flight.
Good and drinks could be better. My checked baggage was damaged
Flight was delayed slightly but was very smooth. It was a short flight but comfortable.
Lounge was top notch h with great variety of food and drinks. Cabin crew were great. Smooth flight.
My seat 3G did not go down fully and the buttons were not working properly
Food was the worst I’ve had on a VA flight. Normally it’s a lot better
The staff was not very polite but the flight was very very nice and comfortable and the entertainment was great
Security area in terminal 3 needs to be made much nicer. Less claustrophobic and use of glass and big ceilings wouldhelp
accomodating check in staff, friendly flight crew ( a crew member was speaking tactlessly and was overfamiliar with passengers
Seats need to be updated. Allowance needs to be made for dinner service at an alternative time
The crew should demonstrate flexibility by moving a screaming infant to its own seat with 1 parent
If I could fly Virgin Atlantic airlines to every place, I need to go, I would. Leaving Heathrow through the special virgin air entrance, security is completely white glove service. I love this airline. From ticketing agents to flight staff everyone tries to make it a wonderful & happy flight experience. I wish other airlines copied the positive culture of Virgin Airlines.
Premium was very comfortable. Food was delicious. I had specific diet requirement and Virgin Atlantic ensured it was provided. Onboard crew was very friendly and caring. Extremely smooth journey. I wonder how upper class experience would be. Perhaps one day, I will try upper class.
delayed flight stayed whole night at washington Dallas airport at seats , uncomfortable . i am senior citizen , very tired , worst travel.
Experience was great overall. However, the connection time between my flights (1hr 15 mins) was too short. We had to get through security check and US immigration in that time, and I made it to the gate just as they were announcing it was about to close. Flights with such a short connection time should maybe not be offered for purchase, or an advance alert would be helpful. Other than that the in-flight experience was excellent, especially the food. Many thanks!
Incredible service. Incredible entertainment. I felt like they just kept serving us something new avery hour. My wife and I both had a joyous flight.
I was pleasantly surprised and enjoyed the services of the airline since flying is not my favorite thing. My goal was to be with my brother's family in Manchester after his death. All staff was helpful, the food appreciated since I selected an overnight flight. Every aspect of the experience was comforting. I plan to return to Manchester in order to attend my brother's funeral in October and hope that I am able to find a reasonable priced flight. Thank you
Very good except for the boarding process which was more hectic than it should have been
All of my Aer Lingus flights were delayed. The seat I purchased with extra leg room was exactly the same as my previous seat that was free. I would appreciate my money back.
Not satisfying due to loss Luguage for 4days. Damage Luguage that had no way to fill up a report for and me as a client to spend more money and time to replace it. Thank you for soliciting my opinion, but it was unfortunately a very disappointing experience. Stephanie Zvi
I would definitely use a Linus again, the price was right, the service is excellent. No delays. Wish I had a direct flight from my hometown Detroit.
Flight was cancelled. There were no Aer Lingus reps to help. I had to rebook my flight and find a hotel. Still had nothing from the airline.
I got rerouted to another flight/city because the original flight was late and I would not have made my connection. I had to wait an additional five hours (no compensation) for the new flight which was also delayed because the computer was not working. Arrived at my final destination after nearly 20 hours of travel only to discover that my baggage had not arrived with me. Two days later and still waiting for my baggage. Customer service has been incredibly unhelpful and even hung up on me because I dared to ask for them to have someone call me when my bag arrived at the airport. No one apologized to me for what I experienced and they were dismissive of the fact that I have absolutely no clothes or toiletries. Absolutely awful, disorganized and stressful experience. Am dreading the return flight.
Everything about the flight was excellent except for the fact that we had to wait one hour on the tar app and then I had to race to catch my connecting flight with the next stop
Flight map did not work. Crew was great, food was good, plane took off on time and landed early. That's all I can ask.
The plane was late (as was my flight out from Birmingham the day before)
Other than problems with checking in and uploading passport info everything was great. It would be nice to be able to manually input passport info. Often while traveling the bandwidth has problems uploading pictures
Boarding was a zoo. London ground crew was useless. Poor communication regarding where to line up. We were group 2, and everyone was jammed in together. Ground crew didn’t seem to care.
Horrible flight attendant in back of economy that screamed at me, have already reported to United. Horrible food - for Gluten free, why would you assume the person is vegetarian? I was served some kind of horrible curry bean paste and multiple cold rolls and soggy vegetables with no seasoning... um no!
Nothing -they cancelled the flight with less than 12 hours notice
Departure delayed two hours due to congestion over Frankfurt airspace. Not the fault of Lufthansa, or crew. At Birmingham we sat around in the corridor for 90 minutes with no sears, outside a locked waiting room. The Birmingham WlFi was not connected to the internet for some. reason
Knowing that there was weather in other areas of the world, united airlines should have planned better than it did. The flight was 5 hours late. United has no regard for its customers
Flight itself fine, big problem with KAYAK. Revised e-ticket sent in July stated departure LHR 10:55, arrival SFO 13:45. (a believable local arrival time given flight length and time difference). When we got to LHR there was no 10:55 flight to SFO and were advised that in fact flight LH2473 was arriving in MUNICH at 13:45pm, and that we would need to get a connecting flight arriving in SFO at 18:55 local time - over 5 hours later than expected. 1) you the booking agent made an error on the revised e-ticket you sent, omitting the Munich stopover and incorrect SFO arrival time. 2) I booked a DIRECT flight and 3) we had to cancel plans this end as a result, even though the team at LHR did a great job moving us to a later direct flight getting us in 2 hours earlier than the flight from munich would have.
Not good because in this cancelled and then rebooked flight BA put me and my husband in both middle seats when we were originally seated together in original flight and i was in aisle. I hate sitting in the middle. BA food needs to be better. It was just ok. Thanks though to screw and everyone one for safe flight
I alrady responded to this request, and expllaned at length that this was the worst flying experience in my 77 years. I will NEVER fly BA again.
After boarding we were waiting in the plane for more than one hour to take off without AC with very high temperature inside
Fantastic! Great seats! Friendly staff! Amazing selection of shows and movies! Smooth ride! I don’t know what more I could have asked for honestly. They made flying a breeze this time around.
British Airways did a great job and the entire crew was punctual and polite; dignified and delightful!
Boarding is not controlled as groups called was not enforced
I never was able to take this cancelled flight…all flights from Zagreb were cancelled at 3:30 AM of departure day 9/8!
The crew was very attentive and kept busy serving a variety of treats!
Pre flight food options were not working and made the flight not enjoyable. Post experiences of British airways have been positive, but this is enough to stop me using British airways again
The crew were great. The comfort and food was terrible, worst I have experienced in recent times and I fly a lot. It was like a refrigerator in the back and even with 4 blankets could not get comfortable. Seats are very tight and with the electronic box under the aisle seats, there was no legroom. BA did a bait and switch on the price, lowballing the price and then requiring add ons, like paying for a checked bag. While common on domestic flights, I have never had to pay for the first bag flying intercontinentally. Also, no “choice “ of seating at check in. There was not a single other free option. I could pay to choose a seat in the same row. I have never had this happen either.usually, at check in, you have a choice (I.e. free) on other airlines of what is not occupied in your section. I will never never fly BA again. Too bad, since the crew were some of the best with the best attitudes I have experienced.
