Lounge was top notch h with great variety of food and drinks. Cabin crew were great. Smooth flight.
My seat 3G did not go down fully and the buttons were not working properly
The staff was not very polite but the flight was very very nice and comfortable and the entertainment was great
Unfortunately delayed 2 hrs due to faulty tyre.. which had to be changed, but better safe than sorry.
accomodating check in staff, friendly flight crew ( a crew member was speaking tactlessly and was overfamiliar with passengers
On arrival to JFK it to 3.5hrs to clear immigration, as only 3 booths open. Almost missed connection
Narelle and Victor were amazing and delivered 1st class customer service
The crew on both flights were courteous and professional. The flights were smooth and on time. Great experience overall. There could have been at least a drink on the flight's JFK - JAX leg.
I didn’t like that I had to be pulled aside to be searched in front of people like a criminal. Even if you had to search people create a room no in front of people. It’s not decent at all. I love to fly with virgin always.
Flight delayed over two hours, very little communication from staff then had to wait 2.25 hrs to clear passport control. Had arrangements for evening ruined as a result.
You cancelled my flight and didn't arrange another. Sent no info except YOUR FLIGHT HAS BEEN CANCELLED. HERES WHAT TO DO NEXT. and the rest of the email was blank???
I feel the service staff do not treat American customers well. I also feel there may be discrimination against minorities.
Curious and efficient service ! First time flying with SAS and very pleased!
Feels like economy sits are getting smaller especially while eating food
I paid extra for our seats on the way coming back from Stockholm to New York the seats were changed and it was totally waved. This happened to three more passengers.
They cancelled our flight home less than 24 hours before it was supposed to leave. It partially ruined our last day because I was on the phone trying to get 5 people home and the stress that it causes. We still arrived at the airport with no definite flight plans. The actual flight was good but my kids really misses the kids meals I had ordered for them which obviously didn’t make it to the new flight.
Good and drinks could be better. My checked baggage was damaged
Food was underwhelming. One free coke, charged $$ for one wine. Last year one wine was included. And prices were much lower.
flight attendant spilled juice on me entertainment was limited i wanted to upgrade but $$$ was exorbitant i purchased $69 seat, only to find out day of flight/purchase never went through & I was "assigned" a terrible seat! ( btw another passenger complained of the same thing happening to her)
Flight was delayed slightly but was very smooth. It was a short flight but comfortable.
delayed flight stayed whole night at washington Dallas airport at seats , uncomfortable . i am senior citizen , very tired , worst travel.
Experience was great overall. However, the connection time between my flights (1hr 15 mins) was too short. We had to get through security check and US immigration in that time, and I made it to the gate just as they were announcing it was about to close. Flights with such a short connection time should maybe not be offered for purchase, or an advance alert would be helpful. Other than that the in-flight experience was excellent, especially the food. Many thanks!
Incredible service. Incredible entertainment. I felt like they just kept serving us something new avery hour. My wife and I both had a joyous flight.
I was pleasantly surprised and enjoyed the services of the airline since flying is not my favorite thing. My goal was to be with my brother's family in Manchester after his death. All staff was helpful, the food appreciated since I selected an overnight flight. Every aspect of the experience was comforting. I plan to return to Manchester in order to attend my brother's funeral in October and hope that I am able to find a reasonable priced flight. Thank you
All of my Aer Lingus flights were delayed. The seat I purchased with extra leg room was exactly the same as my previous seat that was free. I would appreciate my money back.
Not satisfying due to loss Luguage for 4days. Damage Luguage that had no way to fill up a report for and me as a client to spend more money and time to replace it. Thank you for soliciting my opinion, but it was unfortunately a very disappointing experience. Stephanie Zvi
The seat spacing was good. The food, not so good... typical airline food. 😕
i used to fly aer Lingus regularly but due to price - poor seating etc i have been using other carriers - i now have aer lingus in my state and the price is always the highest - i have flown to Ireland 11 times in last 24 months and have not used Hartford because of price
Flight was cancelled. There were no Aer Lingus reps to help. I had to rebook my flight and find a hotel. Still had nothing from the airline.
I got rerouted to another flight/city because the original flight was late and I would not have made my connection. I had to wait an additional five hours (no compensation) for the new flight which was also delayed because the computer was not working. Arrived at my final destination after nearly 20 hours of travel only to discover that my baggage had not arrived with me. Two days later and still waiting for my baggage. Customer service has been incredibly unhelpful and even hung up on me because I dared to ask for them to have someone call me when my bag arrived at the airport. No one apologized to me for what I experienced and they were dismissive of the fact that I have absolutely no clothes or toiletries. Absolutely awful, disorganized and stressful experience. Am dreading the return flight.
Flight cancelled. I was rebooked without discussion or options. Had booked a flight with a bed and when I was rebooked, the flight had a recliner seat. Felt cheated.
Paid $35 for wifi but wifi didn’t work. Stressful dealing with work mess and no service. Otherwise normal
Our screen kept turning off ...3 times...had to get crew attention to turn it on again
My flight was cancelled, but it was not Kayak's fault. Kayak did require me to pay for the ticket twice to two different venders who paid Lufthansa. Kayak/Lufthansa owes me for the first booking I made first was fraudulent on the part of the subcontracting ticket seller. There will be litigation over this issue under the current passenger protection laws.
Terrible. Our flight was completely cancelled with no options to rebook until 4 days later.
Flight map did not work. Crew was great, food was good, plane took off on time and landed early. That's all I can ask.
The plane was late (as was my flight out from Birmingham the day before)
Nothing -they cancelled the flight with less than 12 hours notice
Departure delayed two hours due to congestion over Frankfurt airspace. Not the fault of Lufthansa, or crew. At Birmingham we sat around in the corridor for 90 minutes with no sears, outside a locked waiting room. The Birmingham WlFi was not connected to the internet for some. reason
Knowing that there was weather in other areas of the world, united airlines should have planned better than it did. The flight was 5 hours late. United has no regard for its customers
I alrady responded to this request, and expllaned at length that this was the worst flying experience in my 77 years. I will NEVER fly BA again.
After boarding we were waiting in the plane for more than one hour to take off without AC with very high temperature inside
Fantastic! Great seats! Friendly staff! Amazing selection of shows and movies! Smooth ride! I don’t know what more I could have asked for honestly. They made flying a breeze this time around.
British Airways did a great job and the entire crew was punctual and polite; dignified and delightful!
Boarding is not controlled as groups called was not enforced
I never was able to take this cancelled flight…all flights from Zagreb were cancelled at 3:30 AM of departure day 9/8!
The crew was very attentive and kept busy serving a variety of treats!
Pre flight food options were not working and made the flight not enjoyable. Post experiences of British airways have been positive, but this is enough to stop me using British airways again
The crew were great. The comfort and food was terrible, worst I have experienced in recent times and I fly a lot. It was like a refrigerator in the back and even with 4 blankets could not get comfortable. Seats are very tight and with the electronic box under the aisle seats, there was no legroom. BA did a bait and switch on the price, lowballing the price and then requiring add ons, like paying for a checked bag. While common on domestic flights, I have never had to pay for the first bag flying intercontinentally. Also, no “choice “ of seating at check in. There was not a single other free option. I could pay to choose a seat in the same row. I have never had this happen either.usually, at check in, you have a choice (I.e. free) on other airlines of what is not occupied in your section. I will never never fly BA again. Too bad, since the crew were some of the best with the best attitudes I have experienced.
From LHR to EWR the plane was dirty. The entertainment section touch screen was beyond horrible it didn’t work. It really looked like I was in economy class with horrible equipment provided to pass the hour. You need to be sleeping otherwise your experience of British airways would have been beyond pathetic. Food selection was horrible. I vomited a lot. All in all very bad experience
