Everything is good except the seats are tightened no rooms for the legs,
Communication on the delay, rebooking and how to get a hotel was poor. Mails, airport check-in and transfer desk said different things.
I don’t like that an equipment change caused my seat to change from 23A to 44A. The boarding was also delayed. The crew were excellent, however and very attentive. The food was not bad.
Our flight crew were terrific. And they handle a difficult passenger with finesse.
My experience was good overall, the quality of the food really decreased! There used to be a choice between meat and fish now it’s between chicken and pasta! In the choices of entertainment meditation has been added which is very good. Soft chair workout to improve blood circulation and avoid phlebitis should be added.
They lost my baggage and I still have not got it back. Disgrace
Excellent apart from transport to actual plane 10 minutes from the actual gate , walking out in the tarmac in the rain and having to climb stairs to enter while holding luggage.
worst experience ever i choose my seat in advance and also have my seat selected in my boarding and the they told me that my seat has been changed without notify me
A couple of minor delays in boarding but very professional and efficient staff.
Je n'ai pas pû incliner mon siège et une des hôtesses ne comprenait pas ce que je disais. Je devais parler fort
Lounge was top notch h with great variety of food and drinks. Cabin crew were great. Smooth flight.
My seat 3G did not go down fully and the buttons were not working properly
Food was the worst I’ve had on a VA flight. Normally it’s a lot better
These are one of the older seat arrangements facing away from the windows! Not particularly convenient sets. No storage spaces. NO COAT HANGING HOOKS. Inconvenient business class seat compared to any other airlines of similar class. Staff are excellent! Extremely professional, friendly. Food is good too.
The staff was not very polite but the flight was very very nice and comfortable and the entertainment was great
Premium economy more comfortable than economy, but not by much. Did was awful, do not try the omelette. Flight crew were helpful. Flight was delayed by over an hour. Overall but bad, arrived safely and thank God.
Food was excellent. Service was very good. Staff was very helpful to all passengers.
Your flight delayed at Heathrow n I almost missed my mother funeral.you idiots. I had to waste 10 hours in different airports. Thank your stars I'm not suing you.
Seats were old and dirty, for a long haul flight you expect to be able to recline and for the av to work properly. Choice for vegans was fruit….
The Virgin Atlantic crew was very good. However, the equipment was OK, the seats were OK, but her bags did not arrive with me. Two bags showed up a day later and I’m still waiting for my third back.
great flights both ways on time both ways.staff(ladies) where great at check-in.
It was good, seating was a little tight apart from that all was well.
Very disappointed with how we left Heathrow, and the service from Air Canada. When food was given, I was skipped by the attendant, and when I went to tell him, he just dropped the tray of food on my table. Leaving Heathrow and landing in Montreal were bad, which is not Air Canada’s fault, but the service itself was not good.
I didn't use the entertainment feature. I can't fault that. That was my choice. I could have opted for a bigger seat. Again, my choice. The crew was excellent on all of my flights. I don't really fault the food choices. (I'm one that's grateful to eat). All of the flights left on time or arrived early or on time. Grateful for the assistance that I received when checking my bag at Heathrow. (It was early...hard to think)! I hadn't flown in 17 years. I would consider choosing Air Canada again in the future.
I find it hard to believe that Air Canada still cannot provide non dairy milks for teas and coffees even if they offer vegan food, if preordered. It is about time to stop discriminating against people who live a plant-based diet.
I couldn’t fault my experience in any way. The plane was clean, comfortable, plenty of legroom and the food was great. I will definitely fly air Canada again.
Crew members were very polite and prompt in service. Cooling was very comfortable for a long journey but it's seats were stiff which are uncomfortable for a long travel
Everything went well… I really enjoyed my trip to London…. ❤️🇬🇧🇬🇧🇬🇧🛬
Would not volunteer to check in my carry-on again, my bag was lost.
Crew and travelling on time was great. Seats are not very comfortable, it feels like I always had a bump in the middle of my back. I did not appreciate the experience of being put on stand by. When I registered online 24hours before my flight, to my surprise I found out I was on stand by as my boarding pass stated SBY . Even though I purchased my flight back in October and I did board the plane as expected, the airport staff told me 15 minutes before boarding that they were overbooked and the system randomly selects client to put them on standby. No reassurance, no concern and no apologies from staff. I did not appreciate being put through this unpleasant experience and the anxiety that came along with this.
