Loved the crew, food, on board entertainment.
I liked absolutely nothing about this. The worst airline I have ever dealt with. We missed our flight. As we were boarding the flight (we arrived well in advance) the flight attendant demanded a negative covid test. We were asked for vaccine cards at checkin, never a negative covid test. They asked us to rebook the flight, thus we missed our flight, had to book a hotel, all of our luggage was going straight to Miami so we have no change of clothes. An absolute nightmare. Next, I stood in line for OVER 2 hours to get on the next flight. They gave no apology or explanation as to the 2 hr wait, nor why we weren’t informed of the negative COVID test in advance. They then recommended a covid testing center in the airport that charged 169 euro a person. I refused and found another less expensive yet approved center. I will NEVER use this airline again, I will never recommend it and I will never come back to Germany. The entire Frankfort airport staff was wretched. Awful experience.
Pros: "Crew was brilliant"
Pros: "It was an uneventful flight. The entertainment system worked well and food was good."
Cons: "The lights kept coming on every few minutes making sleep nearly impossible."
Cons: "I could not make it for the 1st part of my journey due to personal circumstances. There was no notification from Lufthansa that my return journey would be been cancelled as well. I found out 1 hour before the actual flight. Was offered a replacement ticket for over £900. Bought a new one with BA."
Pros: "Flight landed on time"
Cons: "Gate was constantly changed with no audible notification at the gate and boarding process was mayhem"
Pros: "Good crew, comfort and timing"
Cons: "I got what I expected"
Pros: "The crew were really friendly and made sure we were looked after."
Cons: "The food was sub-standard, though it was described accurately as a snack."
Pros: "The seats were very spacious and we were fed on the flight!"
Cons: "In flight entertainment."
Pros: "Food was great and the crew were helpful."
Cons: "Seat could have been comfier!"
Pros: "Perfect in everything"
Cons: "All good"
Pros: "Captain explained situation in person"
Cons: "Plane was 90 minutes. Airport was overcrowded and dirty. Issues were due to airport and air traffic control"
Pros: "The staff upon checking in were very polite and courteous."
Cons: "It took a while for the staff to open up the boarding gate . Upon boarding I was given a sandwich which contained eggs."
Pros: "Service leg room and service with a smile"
Cons: "Sittinf in the middle"
Cons: "Had a connecting flight, both were with Lufthansa. There was an hour between the two flights. We went straight to security and immediately to the boarding gate but they had closed the gate and would not let us board, even though there was 15 minutes before the flight was due to leave. We were refused a refund and had to move flights to another airport 2 hours away and then had a 5 hour delay. We lost our car reservation as we would arrive too late to collect, we also couldn't check in to our hotel as planned as the hotel only allow check in until 11pm; we would have got there at 1am, so then had to book another hotel for the night. Airport staff at Lufthansa told us they could not help and told us to go away!"
Pros: "the service with lufthansa is great. I always enjoy my flight with lufthansa"
Cons: "Flight was cancelled 1 hour before departure... customer service was appauling"
Pros: "Nothing. Will never travel with airline in the future. Definitely will not recommend."
Cons: "Flights are delayed frequently which resulted in missing connection from Frankfurt to New York. On arrival, passengers are herded like animals from one point to the next with no explanation as to what resulted in the delay or given sufficient supplements for food etc."
Pros: "Everything was great. The crew couldn’t have been more friendly or accommodating. It was a very enjoyable experience."
Cons: "Attitude of staff very poor at a request for a drink of water"
Pros: "Lufthansan Agent in Nigeria was very rude, has no professional skills, lost some of my medications as a result of her behavior towards me, yelling and commanding me to remove items from my bags and my hand bag. This was a second incident with her. Our flight was delayed for three hours as a result of faulty plane."
Pros: "On time, smooth fly , good food in premium economy."
Cons: "Too warm in premium economy section."
Pros: "Boarding was made seamless. Seating legroom always seems to be better then others I have flown with. Food seems to be better too. The flight crew is very friendly!"
Pros: "Everything as expected."
Pros: "Friendly staff amazing boarding experience"
Cons: "No vegetarian options for food"
Cons: "Boarding delayed, awkward & slow. Employees rude and bossy. Crew on board not pleasant or helpful. Food disgusting. Noticed same dramatic difference in passenger treatment between SFO and Frankfurt legs of the flight. They treat the mostly Indian customers differently. I go to India every year. It was same last year. My suitcase broken in transit. Reported. No call back after several days. I’m US citizen of German ancestry. I feel badly about lack of service for India bound passengers."
Pros: "Punctuality, rapid boarding, nice to still have free snacks (choice of sandwich and full range of drunks)"
Cons: "Nothing to dislike"
Cons: "Check in 2x and security 2x Then rushing about"
Pros: "Friendliness of staff Efficiency"
Cons: "Overall a very good service and no complaints but if In House entertainment was provided it would enhance the experience."
Pros: "Online check in worked well through app."
Cons: "If you leave something on the plane, don't expect for it to be handed in. My iPad disappeared on the flight. The woman at the boarding gate in Bham kept shouting at everyone, she was really rude, both flights were late taking off."
Pros: "The short transist time in Frankfurt"
Pros: "Pleasant efficient crew and although we had a late departure the pilot made up the time and we did not miss our connection"
Pros: "Staff were polite Comfort ok Food was basic No entertainment."
Pros: "Same as above."
Cons: "Same as above."
Pros: "The polite stewards The food and drinks given for free."
Cons: "Everything.UEverything.United is suck"
Pros: "Great flying on an A380"
Cons: "Boarding was a bit disorganized."
Cons: "huge plane, no space. painful."
Pros: "This part of the journey was excellent."
Cons: "The very long commute from one terminal to another terminal."
Pros: "Lufthansa delivers always a great service. Good timing, schedule and service!"
Pros: "Despite the wintry weather, a safe take off and a nice flight. A plus to Otopeni (Bucharest) airport administration - clean runaway, no snow no ice on it."
Cons: "Delay time should be posted accordingly at the gate."
Pros: "Flying from San Francisco to Madrid via Munich in economy class. All very good in general, in fact the best experience compared with other airlines I have used in the past for the same trip. Vegetarian meal was good, but only on the long leg. Munich to Madrid was not possible to choose the special meal, but that is not that important for me, so I eat what I could and that was good enough. The crew was super nice. The plane is huge, toilets are literally 'downstairs' and extra room to hang out. I will definitely choose Lufthansa again for my trips to Europe."
Cons: "If you want to reserve a seat in advance you need to pay for it, that's the only thing I didn't quite like because I found it after I bought the ticket. It was not mentioned clearly in advance, and it felt like an afterwards surprise, really? I paid for it anyways. For me it is worth it to make sure I get a window seat on the long leg flight."
Pros: "Without the help of the attendants at the gate waiting to take us to the connecting flight, we would not have made it! So grateful for their help! Food was very good for airplane food and movie choices were excellent."
Cons: "Seats were quite uncomfortable due to inadequate leg room."
Pros: "The politeness and friendly demenor of the LH crew is very refreshing and makes for easing the stress of a long journey. The seating arrangement and the below deck toilets were also nice. Seating next to toilets is never comfortable and moving them downstairs is a great idea,"
Cons: "Because of a family illness I had to reschedule my flight 2 weeks before. Because the flight was booked through a secondary company, rebooking the outgoing flight ended upp: a) costing me as much as the whole original return flight; b) was no longer a 1 stop flight as I also had to stop in Frankfurt plus the company would not allow me to choose directly, I sent them details and then they booked what they could find; and c) I lost both the outgoing flight ( which was charged) and the return flight ( which was not changed) premium seat bookings both of which I had to pay for a second time. If I had booked directly with the airline this would have cost a transfer fee and I would not have lost the premium seat bookings. This was therefore a great expense and inconvenience. I will no longer book flights indirectly when using kayak. In future I will search using google flights and then go straight to the airline sites to book. Very disappointed. I never had this problem when booking with kayak before"
Cons: "Seats are uncomfortable."
Pros: "The boarding was fast and clean, but we still Left with a little delay. The flight itself was fast and we arrived a bit ahead of schedule."
Cons: "The advance we had gained in the flight was taken up by an apron position, slow ground service and a distant arrival gate."
I do not know how, but, rude crew and counter personnel is here, rest of things looks pretty standard without any difference with other airlines, that was not the case in the past
Delay and change of terminal last minute
Nice flight but from Entebbe to Amsterdam they didn’t get me what I requested for the baby.
Cons: "Crew members in Amsterdam were very rude and disrespectful"
Pros: "Newer plane, crew was amazing, seats were adjustable"
Pros: "Crew was great and helpful despite oversight in my special meal."
Cons: "Special meal request was overlook. I did not mind so much as eating less does some good! It is human to err!"
Pros: "Slow service."
Cons: "Better communication!"
Pros: "Friendly crew, upgraded seat was worthwhile"
Cons: "More snacks in between meals,"
Pros: "well mannered and attentive crew - good supply of complimentary food/drink - good over all comfort"
Cons: "boarding was running very far behind - considering this is mainly a hub operations carrier - resulted in several passengers missing their connecting flights -"
Cons: "Lost all our bags so couldn’t ski"
Pros: "Economy comfort was very nice, food decent, plenty of toilets to avoid overcrowding, and good entertainment selection."
Cons: "wasn't able to take the flight since I missed it"
Pros: "Very attentive crew. Attended to needs immediately. Took a lot of time with each person when someone had something to say."
Cons: "The seat I had with no seats in front of me was very small. Much smaller than the other economy seats because the tray table and video screen were in the armrests. Paid extra for the legroom by ended up losing it side to side. Really had to squeeze into the seat."
Pros: "Amsterdam airport and Rome airport were as breeze to navigate, even only knowing English"
Pros: "The staff tried to help me when it was evident we would not arrive on time"
Cons: "The connecting flight is too short of a time. We were late out of LAX and I missed my connection and had to sit in airport for 5 hours. Missed my grandson’s third birthday party. Just made me sad as Travelled from far to try to make it."
Cons: "Still waiting to board after missing this connection had to be booked on another airline"
Pros: "kLM staff was great."
Pros: "Food and staff behaviour"
Cons: "Nothing good to say about this flight. The plane was old with no entertainment. The sits where very compact and not comfortable at all. The food was a sweet bread and water. The flight attendants were rushing and will take a while if you needed anything. I felt like I was taking a bus with graffiti all over the place."
Pros: "Fairly nice flight. 7 hours AMS to JFK. They had ice cream cones for us mid flight and an after dinner cognac if you wished."
Cons: "Not a big fan of paying for a few extra inches of leg room in a better seat after paying for a ticket."
Pros: "Fast boarding"
Cons: "The entertainment system wasn’t working for the whole 10 hour flight."
Pros: "Arrived Early!"
Cons: "Left Late :-)"
Pros: "The time keeping was very good. We left on time and arrived early on both occasion. Good organisation. Excellent service."
Pros: "Short flight with good communication."
Cons: "Nil to complain."
Pros: ".Very much on time with pleasant service."
Cons: "Can nit find much fault fir a short run!"
Pros: "Crew were friendly. Flight was comforyable smooth and on time. Nice snack."
Pros: "Airlines issue"
Cons: "Profiling certain customers"
Cons: "I don’t like the limited choice of drinks on these short KLM flights."
Pros: "Thankful for coffee being served without charge. Not all airlines do that."
Cons: "Per usual, KLM can't seem to figure out the order of boarding the plane. Should be business - priority - everyone else. Instead they do priority first, and that's usually two-thirds of the passengers. Strange choice of in-flight movies; no accounting for taste, I guess."
Pros: "The crew were pleasant"
Cons: "That I was forced to check my baggage. I never received a chain ticket for my luggage. The flight has a 32 hour layover and KLM lost my luggage and it was not found until a week after my arrival back home. I still have not received my bag at this time. The boarding crew was manually tracking who boarded and who didn't. It was a cluster."
Pros: "great choice of entertainment content, friendly crew"
Pros: "Everything - Checkin, crew, food, entertainment"
Cons: "They didn’t let us board the plane. Allegedly the plane was changed and make us travel by train!! They offered us a compensation but we haven’t heard from them yet. Not good experience at all."
Pros: "The flight was delayed due to fog, but the staff was amazingly helpful to make sure everyone got to their destination."
Cons: "Departure 40 mins late. I took this flight 2 weeks ago and it was also delayed."
Pros: "The cabin crew, the flight and communication and the cleanliness of the plane."
Cons: "It was really unclear which desk to use at Birmingham airport to check in. It was extremely stressful for a first time flier as I had no idea what to do - the desk location wasn't marked clearly and when no staff were there it wasn't clear that the desk was open."
Pros: "The crew were really helpful since I am a short person in putting my luggage away in the overhead compartment and attentive to everyone's needs. I am a fussy eater and don't really like airplane food but the food was actually really nice. We was given plenty of snacks and drinks in between meals as well. There was plenty of programmes to choose from to keep me entertained."
Cons: "The seats in economy were a little too small for a 12 hour flight"
Cons: "Only one queue for boarding. Flight late on arrival."
Pros: "Short layover connecting from US flight and luggage transferred ok to destination. Food option not great but at least they didn't charge for it unlike some other airlines. No entertainment but to be expected on such a short flight."
Pros: "Friendliest economy class service I've ever encountered."
Pros: "Seat space was good for a short flight, inclusive of free snack and drink."
Cons: "Too much overoverhead luggage."
Very good service. I was booked on a later flight that evening and I was facilitated on an earlier flight. Hostess was excellent
I liked boarding plane right outside gate at BHX, without the need for a bus shuttle tom plane. I did not like waiting in line for over an hour to check-in luggage.
Staff were nicer than New York staff, but again the plane was old and scappy looking. No food or drinks for the price it’s ridiculous
Cons: "Opodo messed up my booking. I reached the airport only to find out that the booking was cancelled by Opodo though I received an email from Opodo 24 hours before advising me to check in on the flight. As I was busy with some construction work at home I thought I would check in at the airport. Opodo advisors were not helpful on the phone and I ended up missing a family get together due to their incompatibility."
Cons: "Bordeaux airport terrible. Hot and long check-in. What’s the point of checking in online and then lining up in a checkin queue. Gate 16 horrid. Hot, no facilities and then a walk to the plane in torrential rain."
Cons: "The plane was delayed by 2 hours at Dublin but we didn’t find out until about 20 min before the original boarding time. It seems like there was a mistake if the plane couldn’t be confirmed until then."
Pros: "It was a quick, short flight."
Cons: "My bags did not make the connection, which is crazy considering I was in Dublin for about 7 hours. It was not a quick layover, and my bags should have been on the plane with me."
Pros: "Don’t know how to just give a “n/a” response for food and entertainment. It wasn’t applicable because of such a short flight."
Cons: "The gal who checked me in for my flight didn’t check my baggage all the way through even though I have a connecting flight with Aer Lingus to LA. However, fortunately, the baggage team caught the error and retagged my luggage properly. By the time I realized her error, they had already emailed me with the solution! Yay baggage team!! Thank you!"
Pros: "Decent legroom, pillows and blankets, food and drink all at no cost (paid for bag, opted not to pay for seats and still ended up together)."
Pros: "Crew outstanding"
Cons: "Boarding is outside."
Pros: "Crew and pilot."
Cons: "Couldn’t pre print boarding passes."
Cons: "Nada de entretenimiento, nada"
Cons: "Airplane was late 90 mins"
Cons: "Mechanical issues"
Pros: "I have never been on an airplane with a crew that constantly gave out orders during the flight. Having the trays and seat backs put up one hour before the flight landed? Frequent barking about the shades needing to be up or down? Making you put your seat back up because someone’s drinking coffee behind you? It got old. I suspect this is a company thing. They seemed friendly enough but they have their marching orders!"
Cons: "See above"
Pros: "Timeliness of flight and service on board."
Cons: "We upgraded 7 travelers for priority boarding. However as we got through check in, 2 of us were told we had to check our carry on. Mind you our carry on was the same size (exact same suitcase) as 2 others in our party who did not have to check in their bags? "Priority Boarding is now only €4.99. Be the first on board to store your cabin bag and relax in your seat before take-off." I believe I am entitled to a refund based on the info on above taken directly from the Aer Lingus website."
Cons: "Dirty aircraft. Almost 1 hour delay."
Cons: "The plane interior needed maintenance. The seat pocket in front of me was falling off, and things were tattered"
Pros: "A replacement plane did not take hours to get set."
Cons: "Flight was delayed by 1 1/2 hours as another plane (Titan) was used as the scheduled plane was not operational."
Cons: "No free alcohol on an international flight?!?!"
Pros: "Short flight so no food"
Pros: "The Dublin to Manchester leg of the flight was far friendlier. Food was bad. No service to speak of on transatlantic potion. Couldn’t even get a refill on coffee after one tiny cup at breakfast."
Cons: "Flight delayed by a day. No reasonable efforts to get us there through another airline."
Cons: "I didn't make the flight because I was a few minutes late and they used the excuse of US preclearance to not let me try to go ahead and go through security despite being there well over an hour in advance."
Pros: "On time delivery"
Cons: "How many seats can you cram in to an airline cabin? So tightly packed it indicates a base level of disregard by the company for their customers. And nothing offered that didn't cost (no coffee, water...)"
Cons: "Chaotic mele in the cabin as people used both entrances and met in the middle."
Pros: "On time. Reached early"
Cons: "No compliments of drinks"
Pros: "clearing customs in Dublin rather than US was nice. Since we chose the flight based on price, It's reasonable to expect some corner cutting."
Cons: "Aer Lingus operated the flight. Haphazzard ticketing/check-in procedure would have been stressful if it wasn't clear that everyone else on the plane was there in line too. Both legs of our trip with Aer Lingus were on older planes, that had obviously flown a lot of miles. It was a short flight, so food wasnt a necessity, but no beverages were complimentary. Given airline security, water, at least, should be complimentary on any flight."
Pros: "Friendly crew, comfortable seats, okay food."
Cons: "The entertainment system wasn't great. The earphones quality was quite bad and felt really uncomfortable. Unfortunately, AerLingus still has that double pronged plugs and I wasn't able to use my personal set (actually, I could but sound would only work on one side). I'll definitely fly with them again, only next time I'll bring an attachment for me to be able to use my headphones."
Pros: "Seats comfortable even with my disabilities."
Cons: "Assistance seats all taken by able bodies. No room for disabled. Not enuf staff for volume of disabled rendering a delay to our flight E1 273."
Pros: "Pleasant, courteous staff. Average room in economy. Less pressure and bustle at Dublin than bigger airports."
Pros: "All was ok on trip. We didn't have food or drink."
Cons: "The trip while 10mins late leaving was ok. The big problem I felt was we were going to a funeral and 2 booked Monday and 3 booked Tuesday. We are 3 retired ladies and had to pay €276 each while the 2 men paid €150."
Cons: "no entertainment or food on this short flight so can't assess."
Cons: "Narrowness of seats is extreme. Food was terrible."
Pros: "Flight crew should have not set our expectations after leaving Paris one hour late then sitting on tarmac in Dublin with the hopes we would still make our connecting flight. Stress level was karen higher by this point"
Cons: "Took us 14 additional hours to make it home. Airline and connections should be more realistic."
Pros: "Nothing. I flew with West Jet. Their review shall be posted on their forum"
Cons: "The abrupt cancellation"
Pros: "Good attention to detail without being in your face... very prompt"
Pros: "I understand the need for rules, but delaying 250 People because three idiots check baggage and don't show up is absurd. You need to have your own people on site who can take it off. I'll never fly you again."
Cons: "Further, you did little to ameliorate the situation for those stranded. I appreciate the hotel, but air Canada, united etc ALL offer cash compensation for delays caused by the airline..you didn't even offer an onboard drink. Also, the flight to JFK left 10 minutes after we landed: you should have held that flight rather than cost us all time/money/stress!"
Pros: "I enjoyed the turkey and cheese pretzel sandwich, but I found myself unable to get comfortable in my seat. I have tailbone issues and I was in pain the entire time being that the seat was so cramped and hard."
Cons: "I found myself unable to get comfortable in my seat. I have tailbone issues and I was in pain the entire time being that the seat was so cramped and hard"
Pros: "Loved being on a flight for holiday, and knowing I wasn't being overcharged for needless frills."
Cons: "I don't remember if they served a drink, I know things were for sale. But that seems to be the European way."
Pros: "Efficient flight, left a bit late door reasons beyond control of the airline."
Cons: "Website was difficult to navigate. Check in required filling lots of necessary information and if you did not do it quickly, it blanks it all out and you have to do it over. There is no indication of it timing out. Boarding announcements were difficult to understand as were announcements on the plane."
Pros: "Aircrew was good."
Cons: "I never realized that Aer Lingus was actually a budget airline until I flew them. Price was right, but lack of leg room and things like charging for things other airlines do not, should be factored in when choosing them. There was a 2.5 hour delay and I think that passengers should have received some compensation for that. A voucher or at least a free drink, nada."
Pros: "Good connecting flight. On time."
Pros: "Dublin is easier to transfer in than LHR"
Pros: "USA immigration at Dublin aerport"
Cons: "Buying drinks st ridiculous high prices on the flight. Sests with restricted legroom because of entertainment boxes."
Pros: "Very accommodating and helpful. Food was much better than the flight over from Boston. The in flight entertainments worked. Didn't on the way over from Boston. Thank you for that."
Everything was delayed a bit. Gate announcement delayed. Boarding to buses took so long, due to additional security measures (was it really necessary? We all have passed through security gates).
Pros: "Flight was cancelled"
Cons: "If flight took place"
Pros: "Everyone on the crew was very friendly, even for a short flight."
Pros: "Crew was amazing"
Cons: "Waiting area before boarding was really hot, if you can’t afford air conditioning then maybe electric fans!!"
Pros: "Crew were intuitive - how about a little drink / you look as though you’d like another cup of coffee / come and have some chocolate / without me having to ask ."
Cons: "27D has got those awful metal boxes under the seat in front ."
Cons: "The problem was the airline losing our luggage."
Pros: "Quick boarding as we arrived towards the end and off quickly because we were seated at the back of pane. Crew were very friendly and flight was very swift."
Cons: "Food and drink was good but quite expensive"
Pros: "Good Crew, Good Flight"
Cons: "better movie/entertainment selections"
Cons: "For a first class flight, I think they gotta change everything. Concorde lounge in london outdated, bad food, no snacks.. on board monitor was so low in resolution that watching was a pain and movies with subtitles impossible to watch. Compared to LH Air France or any Asien Avery bad"
Pros: "On time"
Cons: "Having to take a bus from the plane to the terminal. This would make me fly via Amsterdam to the US to avoid these connections"
Pros: "We arrived 20 early in AMS and departed LHR 5 min behind schedule"
Pros: "There was a guy snoring before we even took off in the air and the cabin crew told him it waa disturbing some passengers and I was so grateful for that!"
Cons: "I missed the food trolly when I went to the loo because the journey only took an hour!"
Cons: "Was surprised that you have to pay for all drinks. They want 2.50 for a baby can of coke."
Pros: "BA always has a wonderful crew and I really enjoy flying with them!"
Cons: "One of my bags didn’t arrive. Hopefully it will be delivered to me as they promised ☹️"
Cons: "I am a student and my first time to aberdeen. Lost my bagage .. in otherwords did not receive it!!"
Cons: "Service level and carelessness of the crew"
Pros: "The offered free WiFi didn’t work. And the access page had a bug. I gave up"
Cons: "The food service was so rushed, that after having asked for a cup of tea three times still haven’t gotten any. But the personnel was nice. Just rushed"
Pros: "Plane was on time and crew were friendly"
Cons: "The screens on this plane are old and tired and the touchscreen is also dated and clumsy. The food was unappealingly average. I saw many of the cream cheese breakfast rolls discarded in the crew trash collection including my own."
Pros: "Food was good, constant attention to hydration from cabin crew. A nice touch with the ice cream."
Cons: "Seat size"
Pros: "Wine fantastic, crew fantastic, comfortable seats in biz on A380. Food selection diabolical"
Cons: "Food was awgul"
Pros: "British Airways may be one of my favorite companies I've flown so far. Counter check-in and baggage drop off was friendly and efficient, and was absolutely the easiest I've had in my recent two week travels (where I sadly used 5 different airlines for 7 different flights), if not my overall lifetime of traveling abroad. The crew was friendly, helpful and it was easy to ask them questions. For both the price and the ease of service I would absolutely recommend them again to anyone I know."
Cons: "I flew economy, and I truly miss the days where a drink was included in seats for your flight. But that is so common on all flights of late."
Pros: "Easy trip, well managed, efficient"
Cons: "No drink or snack unless you pay for it"
Pros: "The crew & procedures were excellent. Perfect timing. I sleep or meditate most of the flight--that's why I rated entertainment a N/A. I know movies, etc. are available; I just don't avail myself of them."
Cons: "The vegan meal was mediocre--a "fresh fruit" platter would be an ideal option."
Cons: "Only had 1 breakfast on the flight and nothing else."
Pros: "I got a very good price on this flight attendants were very nice transfer between concourses was much faster than the BA flight magazine lead me to expect"
Cons: "the entertainment screen was fuzzy - visual images unclear on video audio selections were good though length of concourse was ridiculous and lining up for boarding was chaotic"
Pros: "On time boarding and enterteiment"
Cons: "Need to buy drink. (Water)"
Pros: "Left and arrived on time! Comfortable aircraft"
Pros: "The entertainment selections were awesome."
Cons: "The passenger in front of me reclined so far, he was basically on my lap. It made it difficult to see the screen and eat dinner, which was subpar. The person behind me kept poking me in the back. I couldn't figure out how or why. I could've used more arm rest as both people on either side of me took the arm rest. So basically I was surrounded on all sides by inconsiderate people, who were probably as cramped as I was."
Pros: "Plane was comfy and airport setup was good"
Cons: "The prices of items at airort"
Pros: "Very little"
Cons: "Guy next to me took up half my seat and the staff did nothing Food was awful"
Cons: "A two hour flight and they ran out of time to serve drinks. Maybe if BA reversed their ridiculous decision to charge for drinks, it wouldn't take them so long."
Pros: "Fast boarding"
Cons: "No snack for the flight"
Pros: "Flight was not even half full which made it extremely comfortable because there was an empty seat by me."
Pros: "Smooth boarding Helpful crew"
Cons: "Leg room"
Pros: "Crew was young and energetic … FINALLY !!!"
Cons: "poor selection of food … and I was flying business."
Pros: "Crew diffused grumbling of passengers for delays."
Cons: "They were awful"
Pros: "The crew above all were cordial, warm and approachable. Not only to the passengers, but to one another. They all seemed to get along really well with one another and that set the tone for a long but comfortable flight. It's probably one of the most memorable of all my flights b/c the experiences."
Cons: "Better in flight food choices. Maybe I should've purchased a meal. Will definitely order a meal the next time I fly on BA. And maybe a different seat type so that it's more comfortable."
Pros: "Timely departure; early arrival. Customer service oriented crew. Due to an oversight on the crews' part (turbulence during distribution of meals), my neighbor and I were not provided meals. When they eventually discovered their oversight and our choice of meal was no longer available, they provided us with meals from first class. Applaud owning a mistake and fixing it."
Cons: "Chair configuration is appalling. Paid extra to sit in exit row of standard economy, seat 30J (middle seat). Leg room was ample, seat width was adequate (for someone of small stature) but separation from neighboring seats was non-existent. My neighbors on either side were both plus-sized. I had nowhere to place my arms and effectively had to sit with my arms folded from SJC to LHR. Room for improvement."
Pros: "Nothing notable"
Cons: "Nothing is complementary"
Pros: "Cabin staff"
Cons: "Cabin was shoddy. New beverage service!"
Pros: "Everything was perfect."
Pros: "The crew on the aircraft were very friendly and polite."
Cons: "Not BA's fault but Nairobi is probably one of the most uncomfortable airports. We paid to go into the Aspire Lounge but was surprised that BA do not have a lounge. We flew Premium Economy but didn't think we got that much extra for the amount paid. Breakfast was one breakfast bar and that was it."
Pros: "Slept most of the way. Cabin looked new, so that was nice."
Cons: "Having to gate check my bag even though it fit in the overhead bin."
Pros: "Short flight and good snacks"
Cons: "Flight was late then we had some other system reload delay. Extra tough after already flying 10+ hours and a 3 hour layover."
Pros: "Nice crew"
Cons: "Very slow at Arlanda getting the luggage to the baggage area."
5hr delay. Poor information. Refused to hand out free water.
It took 50 minutes to get through the bag drop queue. Only 1 staff member checking boarding passes and ID. No point having 14 bag drop machines when the bottleneck is the ID Check.
Cheap cheerful and efficient.
Pros: "The seat was comfortable."
Cons: "We were delayed for nearly an hour."
Pros: "Board on time or at least updates why we are waiting."
Pros: "We knew that the gate would close 15-30min early since we traveled to Europe before. We also knew that checkin differs from American standards-you get a few minutes notice to board or get left behind."
Cons: "Warn travelers of exorbitant check bag fees. It's ok to pay 120 euro if you know you brought a lot of clothes for comfort, but if it's a surprise expense, not so fun."
Cons: "Less confusion about checking bags at the gate. We were told to talk to the desk and then she ignored us for 15 minutes."
Pros: "Price and timing."
Cons: "Seats are very close, but it was a short flight."
Cons: "Facilities at gate 12 at Luton were non existent, plenty of money spent on departure lounge to get money out of people but gates were atrocious with no guidance, space or seats"
Cons: "On time would have been good and longer than 2 minutes to get to the gate after it came up on the board"
Cons: "They overbooked our flight, sold our tickets and we didn’t get on standby. We had to wait in the airport for 8 hours for another flight because of this."
Pros: "easy, no fuss boarding and flight"
Cons: "the queuing to have your bags scanned as you board your flight was confusing as there were 3 queues in the same space for flights leaving within 10 minutes of each other. Not a big deal, but someone explaining which queue to those at the back would have been helpful"
Pros: "Quick boarding and disembarkation"
Cons: "Poor seat pitch. But only a half hour flight so wasn’t really a bother."
Cons: "Flight delay but that was of no issue. Apart from that there was nothing to complain about. Boarding was speedy. Plane was comfortable. Flight was smooth"
Cons: "Both flights there and back we're delayed in total about 4hours and when you're away for a wkend that's a long time!! I've flown with other companies over the last few years and times have been spot on!"
Pros: "Flight on time and arrived ahead of time"
Cons: "Not having to put our hand luggage in the hold and delaying our journey home"
Pros: "Crew was amazing! The plane was like new, very clean & very comfortable. The check-in staff was also very frenedly and the service was excellent! The value for the cost was unmatched!!"
Cons: "Not Sure..."
Pros: "Flight was ok once we finally got on the plane. Very basic but ok for a short flight"
Cons: "Customs clearance que was ridiculous, a massive line that was slow moving. Took well over an hour and got out of control as many people on the flight tried to fight there way to the front. I’ve traveled to many many countries over 30 years and it’s one of the worst travel experiences I’ve had. The one easyjet person that we could find had no clue and all he could do was try and hurry everyone up which added to the panic and made it worse. I won’t be rushing back to france."
Pros: "Smooth landing, good communication during flight. Lots of food choices to purchase"
Cons: "Thought I had booked an isle seat - maybe my mistake; entertainment was a few magazines"
Pros: "We left about 30 minuets late but flight was great and landed about 25 minutes late"
Pros: "Very efficient. Staff helpful."
Pros: "Good price"
Cons: "Minimal leg rooml"
Pros: "The only positive aspect of last night's flight was the helpful, friendly crew."
Cons: "When eventually called to the departure gate we were around an hour and a half delayed so 8.30pm rather than 7pm. We queued along a corridor down a stair case and into the gate itself. It was hot, stuffy and families with small children and pram/, pushchairs were left balanced on the steps. 2 ground crew eventually arrived. No announcements were made. Children cried and got restive as we waited and waited. Eventually we heard our plane arrive at the gate. No announcement from ground crew. We waited. People felt ill. we were called through and herded towards to exit door. We waited, we complained, some decided the train might be a better option."
Pros: "Easy jet staff were fab! At bag drop and despite their conveyers not working all great. Gate staff just as good. On plane no issues. Many thanks."
Cons: "Liverpool airport. No direct train link! Expensive to drop off £3.00 No staff to help navigate round. Signage poor. Forced through stupid duty free shops. No obvious way to avoid crowds and winding shop stuff! Despite being forced miles through the airport we still had to get a bus to the plane. No costa!"
Pros: "Crew were nice and friendly."
Cons: "Boarding in Napoli was ridiculous. The boarding team acted like it was their first day and did not know what they were doing. It may have been due to the inadequate airport facilities there. Plane got off late and had to circle upon arrival at Luton."
Pros: "the crew were great. the flight was smooth. the plane was clean"
Cons: "The flight was delayed, because the plane was on a remote stand and there were no busses to take us to the plane. The gate we were at did have an air-bridge, but for some reason the plane was not able to be brought to the air-bridge. i have never heard such a stupid reason for a delay in my life!"
Pros: "The crew were still very professional, smiled all the way despite the delays and tired customers. It was one of the most quick boarding which felt right due to the time."
Cons: "There is nothing worse that the delay with the last flights of the day. Had the knock off effect resulting in loosing last train and incurring extra fees for taxis."
Pros: "Get what you pay for"
Cons: "Unfortunately there was a 45 minute delay before take-off"
Pros: "Had a great seat, 2f and middle seat was empty so had plenty of room to lounge about"
Cons: "All was good"
Pros: "Flight was packed, boarding was easy, plane was crowded, in flight service felt rushed."
Pros: "Quick and easy boarding"
Pros: "Todo estubo excelente"
Cons: "Delayed nearly two hours."
Pros: "Quick boarding, quick departure, quick landing. Polite flight crew and efficient service."
Cons: "no complimentary drinks, or small snacks. everything has a price. I'm used to airlines in the US where that kind of service comes with your ticket and the airline does not put a price on every little thing."
Pros: "Good flight to Athens, nothing to complain about. Flight was on time. Really nice view of the coast on approach."
Pros: "The food is reasonably priced and tastes good."
Cons: "The seats don't recline and are so cramped you can't possibly take a nap."
Pros: "Friendly staff, food ok"
Cons: "Shepherded into a small area with very few seats, and anyway, we were held in lanes like sheep! Seating on the plane - narrow and little space between rows. Had to wait quite a while for baggage to arrive."
Pros: "speed of flight and friendliness of the cabin crew"
Cons: "Too busy selling food and drink to get me a water"
Pros: "Fast and cheap"
Cons: "All ok"
Pros: "Long Queue at Stanstead but got through quickly. Boarding easy. Had a wine, chicken baguette and crisps - good. Good conversation with next passenger"
Cons: "the ground crew took way too long in loading the bags and thus we were delayed 40 minutes."
Pros: "Fares were very low, boarding was smooth, several seats were empty."
Cons: "We were told that we could only carry on one item, unless we upgraded to Easyjet plus, but we were not able to upgrade because no seats were available, even though the plane was only ~2/3 full. Our 'extra' items were a knitting bag and a laptop bag, but the checkin agents persuaded us that we would need to check the carry ons anyway, which slowed our departure enough that we missed our bus and had to get a taxi (for 200 pounds). Our flight had plenty of empty seats, and there was more than enough room for us to have had our carryons and personal items (which I would have been willing to pay the upgrade fee for, as the total price would still have been competitive."
Cons: "The bait and switch of getting everybody onboard early, closing the doors and then announcing a 1:30 hour delay."
Pros: "Nice staff. Flight left and arrived on time. Great experience"
Pros: "Timing and arrival experience"
Cons: "Boarding was a mess, they did not call by groups, everybody ended up on the plane in an avalanche, we got into the plane by the back door to push and set aside people and carry on luggage until we made it to the front where are seats were located. Caos was in the air, worse boarding experience ever."
Pros: "Didn't check in online before getting to the airport and could not get on my plane because they sold my seat. Agents didn't even try to help or care. Had to buy another ticket for full price so made the trip very expensive in the end. Not worth the discount!"
Pros: "Low fare"
Cons: "Deceptive and evasive baggage policy. Was prepared to and paid for bags in advance but no warning was given ot option to pay for a small personal item along with my cary on (hand luggage). Checked in and checked one bag at the airport, of course they didnt say anything, then when in line to board all of the sudden I'm a criminal because I have a carry on and a small personal item. They have no xtra baggage fee for a purse sized item, then threatened me "well the flight is full" nothing mire than scam artists."