Disembarking much better and safer when controlled by flight attendant
Pros: "There was a special needs boy that sat behind me and he had some issues (long flight, understandable) and the crew were AMAZING with him. Not everyone has common or even human decency. These people were rad, and it was lovely to see."
Cons: "We went to Gatwick(75.00 Uber) to reschedule in person and we were told there were no refunds and if we wanted to change it would be 250 pounds. It is my wife’s and my 35 year anniversary and this wants a mood dampener"
Pros: "Nothing really"
Cons: "Politeness during check-in, timeliness in providing gate information, having a person at the BA desk to help, being on time"
Cons: "Constantly late! Unreliable and missed my connecting flight, AGAIN!!! 4 out of last 10 flights I have had lost luggage. No apology, it’s “just BA”."
Pros: "BAc- great brand and very professional."
Cons: "Nothing for me"
Pros: "Fab flight in every way"
Cons: "Transit time should be calculated reasonably."
Pros: "Flight screens showed info"
Cons: "Bring back free food ba"
Cons: "Had no idea we had not payed to check a bag. Could have paid online prior to boarding for 30 pounds, but because we did not know, had to pay 65 pounds in order to check a bag at the airport. I am extremely dissatisfied with this flight and with British airways in general. I wish I would have known about the baggage and I could have saved myself a LOT of money. British airway crew were rude and unhelpful. I will not be flying with them again."
Cons: "A 2-hour layover was too short. We experienced crazy long lines for: the bus between terminals, immigration passport review; passport review before the metal detector, and detailed tests on permitted volumes of shampo, and toothpaste. The agent forced me to check a normally permitted carryon bag, then the bags took 45 minutes to be placed on the turnstile after the flight. Not an efficient airport."
Pros: "This is a no frills BA flight, but I'd rather do fly with BA than the other options. You have to pay for food and drink, the quality of crew far exceeds the usual low cost dross."
Cons: "Nothing for the price. Although my preference would be BA via London City."
Cons: "The connection was not good too little time between flights also the American Airlines desk was hidden. We had to get boarding passes at the exit gate. There should have been a rep to guide passengers to desk."
Pros: "Quickness of flight."
Cons: "Came round collecting cups etc within minutes of being served. No sky shop. And I was sitting in 3rd row (by choice) but didn't know I would have a curtain inches from my face for most of the journey."
Cons: "One piece of luggage was left at Heathrow. It arrived on the next flight so it turned out ok but was stressful for an hour."
Pros: "Good for leg room and nice and the seats are comfy and wide too. Still get a free drink and snack on this flight and the service was friendly and efficient throughout. We were very quick to board and flight landed early, so very happy."
Cons: "I'm guessing this plane was stopping in EDI for the night, so it parked way, way away from the terminal, so we had an extra 15 minutes none of us had been expecting to wait for the bus and transfer."
Pros: "The seat was fine. the flight was as expected."
Cons: "expectation that one will fly with only one carry-on bag and not receive any food or beverage during the flight. industry trend is ridiculous ..."
Pros: "Much quieter than Heathrow so a more relaxed environment to travel. Flight left slightly late but made up time and landed ahead of schedule."
Cons: "Having to pay for a cup of tea. No issue with BA charging for alcolhol in a 1 hour flight but still think drinks like tea/coffee should be provided free."
Pros: "Crew was mostly kind and helpful. My bags arrived at their final destination."
Cons: "I was told that I had to check my bag because it would not fit in the overhead bin. When I got on the plane I found that the overhead bins were ample sized for my hiking pack. I know that British Airways has a policy regarding bags in overhead bins that basically says 'if you cannot lift your bag into the overhead bin un-assisted, you must check your bag.' My husband and I are both experienced hikers, we lifted our packs unassisted on the last plane, yet they forced us to check our bags. I'm glad our bags made it to the UK, but this is literally the first time I've checked a bag and had it arrive. Also, the boarding passes sent to me on my phone were rejected by almost every security/boarding check. This is after BA supposedly fixed their error with the previous boarding passes. Overall not pleased with the experience but glad I paid under $300 for my ticket."
Cons: "Everything was sub par with BA. We upgraded to world traveler plus and the seats were old, there was trash from the previous flight and the tv screens were from 1995. The movies are only on loop so when you take off and are finally allowed to turn on the tv, the movies are 25 minutes in. All around a waste of money. Will never fly BA AGAIN!!"
Pros: "Staff and Crew amazing and very friendly on this trip"
Cons: "Nothing negative to report best flight for some time"
Cons: "Left late. Everything was unorganized."
Cons: "As requested checked my bag in and it took an absolute age to get my bag in Edinburgh. I ordered a toastie it was lukewarm"
Pros: "Amazing service in club Europe"
Cons: "Nothing to say"
Pros: "Cabin crew"
Cons: "Boarded on a bus"
Pros: "Last minute flight (booked 4 hours before departure), one way, economy, for €99 from Amsterdam to Edinburgh via Gatwick. Long layover at Gatwick (around 3 hours), but I had much work to do anyway, so time went faster than I realised. Not sure if this was the case at Schiphol, but at Gatwick had priority security queue as a BA customer."
Cons: "Overpriced and outperformed by the Budget Airlines."
Pros: "Comfortable enough seats"
Cons: "Not even drinks were served"
Pros: "Staff at Heathrow was professional and efficient. Staff on board was professional and friendly as well."
Cons: "could not even get water to drink without purchasing"
Pros: "Even on a short flight, you can feel a difference with the crew. This one was very good."
Cons: "No hay entretenimiento"
Pros: "Service was great - so polite and friendly. And the coffee was worth every penny."
Cons: "the luggage fee - Now I understand why the fare was so inexpensive! I'm an American and thus slow :-)"
Pros: "Everything was great"
Pros: "Seating was roomier and much more comfortable. More leg room."
Cons: "No free snacks or drinks."
Cons: "Did not get the seats I paid for"
Pros: "Was not made aware of baggage policy. Their regular policy allows one checked baggage but not our ticket. Was not prompted when doing online check in and led to me paying almost 200 pounds for luggage. Just ridiculous!"
Cons: "Baggage policy not clear - good way to force customers to pay more and help their revenue!"
Pros: "Boarding was straight forward with the automated scanning of boarding pass."
Cons: "I was totally taken aback that I had to pay for tea and coffee. After having to pay for baggage and to reserve my seat for the flight. At least beverages could have been offered at no additional cost. Very disappointed with BA."
Pros: "The 1 hr flight"
Cons: "They charged 3.50£ for tea"
Pros: "Comfort of plane"
Cons: "No indication given of delay. kayak knew before ground staff. On arrival parked at cargo terminal and had to get bus. Then stuck on bus for 10 minutes as could not get terminal fooors open. They turned heating up at full blast with no air. Surprised nobody passed out"
Pros: "I was travelling alone with a baby and a toddler and found most of the staff very helpful - stowing my bags, helping to carry my buggy, helping with seat belts etc."
Cons: "A member of staff at the gate referred to my 2 year old daughter as "a difficult child" to another member of staff because she didn't like having her photo taken. I felt it was very rude and unfair, particularly as I had to lift her to an awkward height (whilst also holding a baby) as the camera was in a fixed position. It was clear the staff member didn't have children herself!"
Pros: "I received an email cancelling the flight before I left home."
Cons: "Last minute cancellation of the flight by BA meant I was unable to attend the event I was booked on. Have found service has definitely declined on recent BA flights I've travelled on. Check in staff are good though."
Cons: "I arrived about 45 mins before the departure time and they refused to let my 85 year old sick dad in a wheel chair board. They did not assist him in rebooking and we had to sleep in the airport to catch an Easy jet in the morning as all hotels were fully booked. This is about the worst service I have ever encountered and I would like a full refund Thanks Charles"
Pros: "The seats were comfortable and the crew helpful."
Cons: "More than an hour late in taking off, and the food is almost inedible - get the Air Canada chef on board!"
Cons: "Did not like that I thought it was a BA flight but was really a EI flight , which means I had to get a boarding pass but I was sure was on BA and almost went to there booking counter to get boarding pass."
Pros: "Nothing. At. All."
Cons: "This was a nightmare. BA had no flights available to Edinburgh. Booked on 3 separate flights at 2 different airports. Last one was canceled outright. After being awake for 28 hours and traveling for 15, we finally were given a hotel room for the night in London. Still trying to get to Edinburgh."
Cons: "Couldn't say as the flight was cancelled on arrival in LHR. Took 5hrs and 8 seperate question to discover what was going on and to be offered a flight to Glasgow as an alternative. The flight to Glasgow also took of late arriving at 2310 local. Europecar were great hired a Mercedes E220 with a gps to complete the journey to Edinburgh, at a cost of 600GBP for 3 1/2 days including fuel. Arrived 8hrs late, seriously affecting sleep patterns and ruining an already tight schedule. BA could have met us exiting ac from LAS in T5 explained situation, new boarding cards etc, total fail, should have booked flight with Lufthansa to EDI via Frankfurt for 600USD less. BA Staff comments such as " I'm sorry I haven't been trained for this situation, I can't help you after 40 minutes" etc Total lack of staff available and able to assist, super poor knowledge, massive queues not moving."
Cons: "BA is the national flag carrier, operating from the newest terminal at the country's top airport. You would think that they could manage, in the 21st century, to get us to our flight on time, using an airbridge instead of 30 year old buses. Said buses were also too few in number so boarding took the thick end of 40 minutes as they shuttled back and forth. BA are a complete and utter joke. There is no excuse for this level of penny-pinching inadequacy."
Was refused access to the plane. Easyjet more interested pushing car rentals or hotels booking than making sure travelers are set to go thru COVID-19 hurdles. 300 euros totally wasted. Thank you easyjet.
Speedy boarding is a joke ! It just means that your the 1st on the shuttle out to the aircraft. Then everyone else piles on & your the last off so are last on the plane & all the overhead lockers above your seat have been filled up.
Pros: "I was expecting EasyJet to run late and the crew to be overworked and rude, but they were like Southwest Airlines in the USA, very nice and on-time."
Cons: "This applies to all airlines: crack down on travelers trying to bring to much cabin luggage! Also, travelers should have to first use the bin space above their seat before using some other bin space. Many people in the back of plane cram their cabin luggage into the first bins they see so they don't have to carry it from the back."
Cons: "Don’t charge everyone on the flight €60 without warning."
Pros: "The seats were comfortable, despite the fact that they didn't recline."
Cons: "We waited in cues repeatedly waiting to board. The check in crew kept separating people into different lines (unknown reasons). We were not told that the plane was late until after departure time. (by then, we had figured it out)."
Pros: "I landed alive"
Cons: "No information about the gate until you have tk run across the airport to board"
Cons: "Nothing, the price is great and I would take a cheaper price for the flight over free drinks and food anyday"
Pros: "Crew were lovely and happy and kept us abreast of the problems that caused a delay in departure."
Cons: "Free refreshments"
Pros: "Crew was nice"
Cons: "Less line to check in"
Pros: "Pilot got us there in less than an hour after a three hour delay"
Cons: "Three hour delay with no explanation until we were actually on the flight. Only a £3 refreshment voucher. Couldn't hear cabin crew and they rushed through the food service. Looked like they didn't want to be there."
Pros: "Staff were helpful and friendly"
Cons: "Flight was delayed over an hour and ended up parked so far from terminal, not the best for a late flight. The new smal airbus was cramped legroom wise, I had hoped for an improvement over 737"
Pros: "Not much. I think anything we liked was about the airport staff, not the easy jet staff. The customer service lady was efficient, but not helpful and kind of rude and all she kept saying was “well everyone else made it”. The plane was also not full (I believe she said 60 people, maybe 58 not including us)."
Cons: "The plane was departing at 8:25 and boarding at 7:55 according to the ticket. At 7:57 there was no gate announced for the flight yet, so we went to the bathroom, came out and saw our gate and headed there. We got the gate wrong, but were only about 5 mins out of the way, so me and my 70 year old grandmother ran through the terminals and we got to the correct gate at 8:16 (less than 20 minutes from the time the gate was announced) and they would not let us on. Easy Jet’s policy (which we have a picture of) is that the gate closes 30 minutes before departure, but we did not even have a gate until less than 20 minutes from the departure. We did not hear them announce our names or last call (until the minute before we got there, and it did not seem like if they would have let us on if we were one minute earlier either). After this whole ordeal and being at the airport on time and through security in time, we went to talk to the check-in person to see what we should do. We stood in line and did not get called up (3 people did not have customers but were not calling me up), so I asked and one girl reluctantly said I could see her. As I was telling her what happened, she got a phone call, answered it in the middle of my explanation, and then chatted for a few minutes with another coworker about who was working and who was going on lunch when. After she hung up, she looked annoyed at me, and I told her again what happened, and she said she could help and to go to customer service. At customer service, we asked to see if we could get on the next flight which wasn’t leaving for over 7.5 hours, which they said we could but would have to purchase our tickets and luggage all over again. The person working was mostly professional, fairly efficient, but pretty callous overall. On top of all this, when they pulled our luggage off the flight (somehow they can board a flight of 60 ish people and still have time to remove our luggage), they pulled one of the wrong suitcases off so we had to go collect our luggage at or destination, and someone else went luggage-less. Ultimately, my grandmother’s first European trip and this was the worst experience we’ve had so far, but after $200, 6 hours, and tears from both of us, we made it to our destination and will never fly Easy Jet again."
Pros: "No complaints about flight"
Cons: "Extra cost for hold luggage"
Cons: "Everything. Ends up costing me ½ day of work around £500"
Cons: "Website doesn't work properly, 6 hr. wait for online chat, phone help that got things wrong, herded like cattle into ever smaller, airless waiting areas, left 30 min. late and arrived an hr. late on a 2 hr. flight."
Cons: "Flight 1.5 hour delay"
Pros: "Overall was fine."
Cons: "When boarding the lady handling my boarding pass had a Bad attitude!"
Pros: "Got to destination"
Cons: "Customer service was poor from ground staff at Bristol, should be expected from budget airline."
Pros: "Comfortable. Large plane"
Cons: "I was not allowed my hand luggage on in the cabin on the trip down or return as was told the cabin was full. That is would go in the hold but it would be first off. So many people came on after me with much larger hand luggage! Also my bag was last into baggage reclaim both times"
Pros: "Plane boarded early and took off on time but landed 15 minutes early fantastic as I caught an earlier but that i thought I would get"
Pros: "Very helpful and friendly cabin crew"
Cons: "Pilots didn’t make any contact to the passengers. Very weird"
Cons: "Todo excelente gracias"
Pros: "It was obvious that we had a excellent pilot ( captain) from very nice take off to a very present landing and well on time. Well done Easy Jet. I will definitely book with you again."
Cons: "Very unpleasant person sitting next to us however that was not Easy Jets fault."
Pros: "The crew was nice"
Cons: "To many people that had carry ons which would not fit. Long wait to board the flight."
Pros: "The trip home was excellent, Everything from start of the journey to the finish was perfect."
Cons: "The only complaint would be the journey to Krakow, that was a bit scary dew to the fog and low cloud, the pilot had to abort the first landing and circle for over an hour. But that was out with his control."
Pros: "The ease of journey."
Pros: "Was inexpensive. Very friendly staff. Easy trip"
Pros: "Good value for money. As expected"
Cons: "Bag drop staff rude."
Pros: "Staff were good"
Cons: "Flight was delayed because of rubbish on a stairway that no one removed. Totally ridiculous."
Cons: "Their check in system is not clear.. We have a reservation for 2 passengers, and in the system I paid for an extra luggage... considering the price I paid I didnt realize that that was only an extra piece only for one passenger, so we had to pay 57 euros for the additional piece of the second passenger at the counter... considering the total ticket for 2 passenger was 120 euros, that increased the total price for almost 50%... Not even in Mexico the ticket for these kind of low budget airlines are so confuse and "tricky"."
Pros: "Maybe it was the time of the year but we waited longer on the plane than the flight itself."
Cons: "The 1 hour plus delay at Bristol"
Pros: "As above - uneventful - ran as it should!"
Cons: "Long walk at Kastrup airport!!"
Pros: "Crew always good."
Cons: "Delays, flight called way ahead of actual boarding and long delay getting off flight and in to terminal."
Pros: "Got from A to B, no fuss about bag sizes - symptomatic of them needing us to board quickly perhaps?"
Cons: "1.5 Hours late; a typical delay with easyJet No real apologies offer of refreshment vouchers, although there was regular updates provided Pilot interrupted sleeping cabin halfway through - at about midnight - with long update On Departure and arrival plane was located away from gate and the bus journey seemed to take an eternity - in Edinburgh in particular"
Cons: "Landed 3 hours late"
Cons: "They didn't confirm the delay - only said it was estimated meaning while we could have come to the airport at a later time given the delay they made us come at the time required for the original flight. For a three hour delay thy gave us a 3GBP voucher. I will be fighting for compensation but am appalled by their service"
Pros: "Got to my destination"
Cons: "No entertainment options. Not a big deal."
Pros: "Kind crew, easy boarding and comfortable flight."
Pros: "Staff were excellent. Very friendly and nothing was a problem."
Cons: "Everything had to be paid for. Not even a free drink of water."
Pros: "Price was very good"
Cons: "Flying to London and back both flights were delayed by over an hour, which was quite annoying."
Cons: "Our return flight on Sunday evening from London Gatwick to Edinburgh was cancelled without any clear explanation. Customer service thereafter was poor."
Pros: "Easy and convenient"
Cons: "Clarity of front and rear entry instructions."
Pros: "Straightforward process"
Cons: "Checking opened 20 minutes late and lengthy queues through security meantwe had no time to grab food/shopping as we had to rush to gate as no notifications that our flight was actually delayed by an hour. Everyone was herded onto buses to wait there for some reason rather than at gate"
Cons: "Stood in a queue for ages. Got our bags checked and then told that flight in was delayed and once in passengers will deboard first and rhen we will board. No apologies offered. We left late and areived in Dublin late. The trays in front of our seats (all three in our row) were dirty with spilled teas etc and we were not able to use rhem. As for flight and crew and everything else it was ok and nothing special. We felt rushed and were told get a move on quickly."
Pros: "price time of flight"
Cons: "unable to choose your seat free expensive tea and coffee and others"
Pros: "That I made it home..and that the pilot was honest about running late and tried to make up the time. The guy checking us in at Fuerteventura was very pleasant."
Cons: "That the so called budget airline charges for everything..now on board bags. What next..a tariff for the toilet or to exit the plane..nothing would surprise me! 20kg isnt enough for a holiday...but just another excuse to charge more money. The on board staff never offered to help anyone struggling to find their seat or with their hand luggage. In fact the 2 girls at the back end of the plane were too busy bickering to notice anything. The space you get to sit in is ridiculous you can't even bend down in it. And the plane was delayed."
Cons: "Flight was delayed, but nothing to tell us it was delayed apart from the screens. I got priority booking for the flight and on the way home no one shouted or got priority passengers over so it was a waste of money."
Pros: "Staff were very friendly and very patient with difficult passengers!"
Cons: "Plane felt cramps, but it was a low price so to be expected."
Pros: "Keeps to schedule. A high performing low cost airline."
Cons: "Cost of the food and drinks but I’ll still fly with Ryanair again."
Pros: "I got to my destination"
Cons: "If they don’t speak good English and have heavy accents, why don’t they slow down the announcements, so people have at least a small chance to understand???"
Cons: "Boarding commenced after the given departure time with no sign of a delay on the departure boards. There was no clear guidance for queuing, so the speedy boarding we paid extra for was close to useless, staff then scanned boarding passes without a care for passports. Once on the plane the flight was delayed for 2 hours and only after 45 mins of sitting around waiting for an explanation were we given one by the captain."
Cons: "Sneaky pricing methods set up to catch you on return flight when you have no option but to pay to get back with dreadful unprofessional staff. I will never fly with them again if I can help it.i will go out off my way to tell as many as possible to never use or trust them."
Cons: "Boarding at Stansted not good. Security took too long. When we arrived at the gate the departure board stated "final call" however the gate hadn't opened yet? No communication as to reason for this delay."
Pros: "You get what you pay for, it's a budget airline everything designed tfor you to pay extra"
Cons: "As above"
Cons: "Lateness and the waiting in the area to board with about 6 other flights in a small area with confusing announcements"
Pros: "Quick efficient flught"
Cons: "Didn’t pay for priority booking as I had my seat prepaid and only one bag . Why would you pay for priority booking?? I think the system could be simpler"
Cons: "Toilets needed a good clean, they also smelled stale"
Pros: "Efficient, good value and on time"
Cons: "Non priority Queue and the fact that my bags were put in the hold."
Pros: "Nothing although crew were friendly"
Cons: "3 hour delay in both directions this week. No announcements made about delay. Gates changed 2x. Poor communication throughout. Email from Ryanair about cancellation/refund options received AFTER flight. Got home at 1 am. Truly horrible experience"
Pros: "Finding an affordable flight to allow the family to get away for a weeks holiday that would otherwise not be possible."
Cons: "Having the family sitting separately on the flight as we were not able to afford to pay additional money to per book seats. But it was only a 2 hour flight so we coped. Think it would be a good idea if the airline didn’t just assume that because a child is 11 years old they are able to sit away from their parents. My son has additional needs and so although his chronological age is 12 years his developmental age is only 7/8 years so being sat away from his parents was very stressful for him. Maybe asking during booking if any of the party hav s additioonal needs would be a good idea."
Pros: "We managed to arrive."
Cons: "I disliked the lack of information about the delays, the poor facilities and extremely rude staff. It’s understandable that they’ve been working all day, but unfortunately this is the job they chose and I am paying for service of which I should be satisfied with."
Cons: "Couldn't recline seat Can't use Bluetooth as phone on airplane mode Hold luggage cost a bit expensive Automated seat allocation separates couples so we are forced to purchase seat to sit together. This is unacceptable."
Pros: "Staff were good - even the cabin crew member who was still training was friendly and professional. Landing was incredibly smooth. The pilot also dealt very well with the turbulence and was able to predict it so the seatbelt sign already came on before any trouble."
Cons: "Even by budget airline standards, Ryanair is mediocre at best. The chairs are uncomfortable for a 4 1/2 hour flight - manageable, maybe, for a shorter journey but not anywhere good enough for that length of time. Boarding took an unusually long time and even priority passengers were stood around waiting to get onboard a good 15 minutes or so after already having gotten into the jetway. Not to mention after landing, we were stood over an hour waiting for baggage because, for some reason, four different flights used the same carousel (and presumably only had one team getting baggage off all four planes) despite there being a second one free which I'm sure they could have easily used. Don't have four planes landing near concurrently if you don't have the facilities to deal with it. Ryanair is cheap, yes, but by the time you have to pay ridiculous amounts for things most other airlines consider normal (for starters, you can't even take a full size hand luggage bag on board without priority boarding), it adds up to being less "budget" than it would have been to fly with a higher end airline like British Airways and you'd have to be an idiot to choose Ryanair over a cheaper, higher quality, airline. Honestly, I have no idea how people choose Ryanair more than once in their lifetime."
Pros: "Reasonable cabin bag allowance."
Cons: "Even with priority boarding, kept standing as long time in a freezing tunnel."
Pros: "Crew were nice"
Cons: "Seating was cramped"
Pros: "We had a very short flight from Dublin to Edinburgh and everything was good"
Pros: "Smooth boarding and pleasant staff"
Cons: "Paying extra to sit together"
Pros: "It’s nice flying into Alicante where often those awful automatic passport machines give way to mails checks so much faster"
Pros: "Quick flight, friendly staff and pilot deserves credit for taking off in horrible weather conditions"
Cons: "No fault of the staff but we were an hour late boarding and I missed my connecting bus"
Cons: "two roads with Ryanair, each time delay of about one hour"
Pros: "Left late but arrived on time."
Cons: "Cost of seat and priority far too expensive, got caught out or wouldn’t have purchased. Flight really cold next to window. Boarding sign went up and our plane had not even arrived. Got everyone standing in lines far too early, my husband can’t stand for long periods, so back was sore before even on flight."
Cons: "Was approached when queing and told my bag was to go in the hold, there were people that had bigger/more bags that were not told this, i understand that if there is not enough room but surely first come first serve, we stood in the que specifically that this would not happen as we were in rush once we landed and did not have time to wait for bags. There were many people behind us that got to take their bag into the cabin."
Pros: "On time and cheap"
Cons: "No issues"
Cons: "There was a group of about 6 passengers that were very drunk before they got on the plane. I could hear that they were asked on their way through security 'how drunk are you?' which they announced loudly to everyone. They were shouting on board. They were still sold alcohol by the crew who did nothing to quieten them down. As usual the flight was late (around an hour by the time we actually got to the terminal)"
Cons: "Birmingham airport is awful the facilities the infrastructure the waiting the queues for security 0/10"
Pros: "Not much."
Cons: "Late departure. Staff herding us like cattle before take off. Smelly cabin."
Pros: "On time and friendly service"
Cons: "Hard landing was a bit worrisome"
Pros: "Everything was great good staff with an exception. Quick and easy boarding"
Cons: "Crew member very abrupt didn't take time to explain that he was doing something just hand gestured to say time out. And when questioned about it no explanation amd didn't listen to my com0laint about his behaviour just brushed me off. Very disappointed. When we landed passport control was very slow and kept us all waiting in the cold. Self scanning machines were not working."
Pros: "Nothing. Staff were pleasent enough"
Cons: "This flight was purchased on my behalf and was not chosen by me. Worst commercial flight ive ever been on. I will never spend a penny of my own money on a ryanair flight. Awful"
Pros: "If you like be herded around like cattle, and having no apology even when your flight is late, then you've come to the right place."
Cons: "Late flight. Family scattered around cabin in different seats. Completely unnecessary."
Pros: "Left on time,arrived early."
Cons: "All the steps to board plane."
Pros: "Crew tried their best but their capacity were stretched to the max to accommodate us."
Cons: "In Malta airport they only had use of ONE wheelchair/passenger lift vehicle for all flights and we almost missed our flight because the airport team couldn't locate the lift vehicle (PRM). In Edinburgh airport, the lift vehicle got us off the plane ok but didn't have enough wheelchairs or assistants for all those who booked. In the end we were just dumped off by the luggage caramel and had to have the slightly better disabled push the severely disabled out whilst I pushed the luggages. The holiday was fine but the traveling was just terrible due to clear lack of resources and capacity of airport teams"
Pros: "Simple budget flight. You get what you pay for."
Cons: "Unexpected manual checking of bag into hold. I hadn't packed with that in mind and was concerned about breakage and the fact that my bag had no lock. But the bag survived intact."
Pros: "Quick flight"
Cons: "Nothing free, not even a cup of water"
Cons: "Ryanair is really pretty bad at the customer one on one model. They DO NOT WANT TO HELP AT ALL !! it just seems to me if you are in customer service you should understand that people who travel from other countries are helping with your economy,YOUR JOB, If you don't fit the model move on,find something else to do in your life. Don't make me feel like I owe you,really you owe me a easy time getting through all the troubles of your airline.If some one from the airline reads this you should play under cover and see what i mean ,act as a person who needs help,does not understand your accent .you just really are bad !!"
Pros: "Nothing at all"
Cons: "Flight was delayed for more than 4 hours"
Cons: "I checked in online as instructed. Then at the airport I am told I am not checked in, that online check in is over and that I have to pay £50 PER PERSON to get printed boarding passes. Then the flight was delayed over 90 minutes."
Cons: "Delayed for a couple of hours, and had run out of most things on the plane."
Cons: "Boarding was very slow, 30 minutes late taking off. Everything else was okay, nothing special but nothing wrong"
Pros: "Price and noticable improvement from ryan air"
Cons: "Real value for money"
Pros: "I chose Ryanair because of their 10kg cabin baggage allowance. They've really improved from my past (and after that I swore I'd never use them again) experience. Really slick."
Cons: "Constant trying to sell you extras."