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Pros: The staff were helpful. The entertainment had good variety. Adjustable head rest was useful.

Cons: The seat was a little lumpy. More leg room would always be appreciated.

Pros: Very friendly crew. The meals are good, nice variety. Hot food is hot.

Cons: Seats are not the most comfortable and sometimes the screen on the entertainment tv doesn't work that easily.

Pros: Amazing and helpful crew. Great seat.

Pros: Everything! From check-in all the way to the landing of the plane I was really satisfied! There were a couple crew members that really made the flight feel so at-home/friendly that one could not help but just smile and relax in the flight. Awesome job crew on Flight VA69!

Cons: I wish my partner and his family were with my parents and I on the flight to enjoy the experience we had as well.

Cons: Everything

Pros: The crew was great! The seats are never comfortable on economy flights.

Pros: It was my birthday and the flight attendant gave me a rose, gummibears and champagne and congratulate me and I was very happy to receive that gesture

Pros: Confort

Cons: The crew and the food, specially the food.

Cons: Time

Pros: KLM are our airline of choice. A great full-service carrier with impecable standards.

Cons: Nothing

Pros: Impressive service... amazing crew, very friendly and professional

Cons: Boarding was crazy. Could not everyone in the gate area.

Pros: crew attentive the plane is very clean

Cons: More food choice and more snacks should avialable during flight time Both serving food is very bad

Pros: New spacious plane, great crew, comfortable seats, good wine and partiffs. Anything thing is better than flying over priced crappy American Airlines and will avoid giving them a cent anytime I can. Lufthansa did a great job.

Cons: I kid screamed all-the-way across pond all night. Maybe next force the parents to calm child down. Tough situation and had to really address that issue.

Cons: This was one of the worst Lufthansa crews. You could not pay them to care. Many years of flying LH this is the first time I encounter such poor service.

Pros: Not even a bump ...seriously an amazing plane and pilot!

Cons: The afternoon snack was disgusting ....(not just my exclusive opinion)

Pros: The flight was quite comfortable.

Cons: I find it hard work doing such long flights these days.

Pros: The aircraft was barely half full.

Cons: Delay due to fog at LHR, but this is not the fault of the airline

Pros: Good enough.

Cons: Keep the temperature at a more reasonable level. Blankets + two layers of clothing was definitely not enough.

Cons: Boarding was crazy. Could not everyone in the gate area.

Pros: Planes were on time and connections made.

Cons: One bag delayed as not put on flight and food could be better.

Cons: Delay due to strike

Pros: Boarding was crazy and confusing. Ground crew poor communication and rude

Pros: Good enough.

Pros: Comfy seats in United Polaris

Cons: Crew didn’t ask enough for additional drinks (neither alcoholic nor water).

Pros: crew attentive the plane is very clean

Pros: Crew was helpful and ver polite and efficient

Cons: At the boarding gate they were cherry picking whose bag is too large and whose isn't. My bag was tagged for nothing, no one at the aircraft was to load them to baggage hold. Plenty of space on the plane. What is the point of the fuss.

Cons: I was supposed to have wheelchair assistance. None there. Flight was on time. Passenger assistance is AWFUL!!!

Pros: Smooth flight for the most part.

Cons: Better food choices. Better communication and better boarding procedures by rows or groups.

Pros: The crew is brilliant Punctual, spot on... 100% service delivery

Cons: Nothing

Cons: I was supposed to have wheelchair assistance. None there. Flight was on time. Passenger assistance is AWFUL!!!

Pros: The flight was quite comfortable.

Cons: I find it hard work doing such long flights these days.

Cons: All was good

Cons: I could not check in because the system cannot link my flight legs and as such it considered that I’m going to Europe although I’m just transiting in Europe. So it required a visa which I don’t have.