Find cheap flights from Bogotá to London Heathrow Airport

Pros: "Crew was ok."
Cons: "Four people at the desk in the check in as area, totally insufficient for the whole operation in a busy day."

Cons: "PRICE"

Pros: "Every thing was very good"

Pros: "Flight was on time"
Cons: "Food was horrible and no drink options. I hate diet soda yuck"

Pros: "The puntuality"
Cons: "Possibility of entertainment in the plane"

Cons: "I purchased a fully refundable ticket. When the flight was canceled I got squat. Eventually got a voucher from Avianca. I paid for a ticket to get money back, not a voucher. Kayak where is my money!"

Pros: "NA"
Cons: "Na"

Pros: "Service is terrible on my way to Peru the entertainment unit in front of me did not work I am formed SteFf but all they could say was they would help me but we never return very disappointed returning from Peru our plane got stuck in Bogotá Columbia we’re trapped inside the plane For three hours with no air-conditioning when we finally disembarked they offered us to stay in a hotel but the voucher process also took a very long time we ended up going to the hotel at 3 o’clock in the morning in order to get up at 5 o’clock in the morning for the return flight very disappointed with that flight of Avianca again or would I would not recommend Avianca to anyone"
Cons: "Hire competent employees"

Pros: "Fruit and bread was good"
Cons: "The sandwich wasn’t good"

Cons: "For that size of airplane basing on the fact that it was an international flight not having a USB port or any power source by the seats it’s ridiculous. The boarding process was a nightmare, very disorganized the crew members starting boarding group by group just using ONE of the two entrances available because of it the line to board the plan occupied almost 2 boarding gates. I couldn’t reclaim my seat because it was broke, the quality of the food was very mediocre, crew members attitude were upsetting... uncaring and ignoring passengers call. Another filthy plain ... I had 4 flights with avianca between 2 International fights and 2 national connections, all flights were terrible! The worse part is I probably could’ve flight more comfortable for less money or at least get what I paid for."

Pros: "Overall flight was fine. No entertainment nor wifi."
Cons: "At check in in Bogota we asked which line to turn in luggage; as we had previously done online checkin. We were placed in a long line and waited about 45 min.s. Several people were allowed to bypass the line, as they were 'late' for their flight. When we were close to being served the attendant 'placing customers in lines' directed four or five groups from the special needs line ahead of our line in a row. We were told we had missed the baggage check in by 2 minutes and had to pay $60 usd to take an flight 2 hours later. We were then yelled at that we had been in the wrong line. There was another line, very fast one, one the opposite side of the gate area for those with 'bag drop' only needs. I had showed the airline personnel our check in info on my cell and was placed in the wrong line by them. So many problems at airport check in with this airline."

Pros: "Clean airplane, is ok food ,"

Pros: "Great Airline, Positive customer experience!"
Cons: "N/A"

Cons: "Fue un avión no adaptado a nuestros tiempos, sin entretenimiento a bordo, ni siquiera tenía para conectar el celular. Un servicio low cost."

Cons: "I think they can start to offer things to buy and beverages"

Pros: "The agents were all very helpful after we arrived to the airport very late. WE had to run to the gate with all or our bags and the gate agents allowed us to gate check two pieces of luggage even though we arrived only 10 minutes before boarding. Exceptional!"
Cons: "Nada!"

Pros: "thank you for the patience you have with passengers and children, very grateful thousand thanks Avianca"

Pros: "The crew members where extremely nice. I had traveling on business class, with a seat that gets flat, so I was able to sleep most of the flight"
Cons: "The plane had something and was delayed for 3 hours"

Pros: "Nothing"
Cons: "When arriving at the airport in Bogota not only the flight was delayed but the gate was changed and the person at the counter in the gate wrote the wrong gate on the ticket and flight to Lima was missed. They booked the passenger in the next flight 9 hours after. They did not provide any food nor hotel so passenger to stay at the airport. My guess, they overbooked the flight as they always do, this trip was for my son (20) traveling by himself for the first time, they took advantage of his inexperience; this is is my 3rd bad experience with Avianca and definitely the last one!"

Pros: "Entertainment"
Cons: "Hicieron perder mi equipaje."

Cons: "it was 14 horas late"

Pros: "Excellent entertainment system. Many new and interesting movies to choose from. Beautiful new and clean plane."
Cons: "Waited more than 1.5 hours on the tarmac before taking off. Boarding was also chaotic—we were assigned groups, but no one actually uses them."

Pros: "THAT i ACTUALLY MADE IT HOME"
Cons: "AVIANCA DID NOT HAVE ENOUGH SEATS TO ACCOMODATE ALL THE TICKETS THEY SOLD. MY ENTERTAINMENT SCREEN WAS BROKEN, MY RECLINING SEAT WAS NOT WORKING PROPERLY & MY TRAY TABLE WAS NEAR IMPOSSIBLE TO CLOSE AFTER BEING OPENED, SEATS WERE EXTREMELY CRAMPED AND TIGHT. THE MEAT IN MY MEAL WAS HARD"

Pros: "Puntuales Cordiales Avión confortable Todo el personal en Colombia se mostró amable y simpático, de verdad los felicito por mantener ese espíritu entre sus colaboradores"
Cons: "Nada"

Pros: "Good entertainment and food."
Cons: "The flight was quite delayed, and also had to wait a while once landed. Not much leg space."

Cons: "Entertainment only in Spanish is very poor for a long haul flight, as there were many English on board to Heathrow. When questioning this we were simply told it was technical, nothing could be done."

Pros: "Was really good"
Cons: "I was trying to change my return but they said because I bought it with KAYAK they will charge me minimum 300 dollars and they say they can not do it anyway. That I didn’t like it."

Cons: "On Feb 26th we had a flight leaving Bogota back to NYC, and at the gate, we found out our flight would not be operated by Avianca, but by a Spanish carrier called WAMOS. Wamos airlines does not offer in-flight entertainment. It offers an app that you can download on your mobile device prior the flight, even though there are no plugs inside the plane and no fully reclining seats. This change is being caused by an ongoing strike action by some of their own pilots and this has been regarded with absolute no consideration from Avianca to its costumers. At the airport we talked to 3 different customer services employees, all giving us different versions of the story and no clear answers. One employee told us that we MAY have a possibility of reimbursement and another one that we could stay in a hotel and catch another flight the next day (which was not an option for us) There was no advance warning about this change to me (not even during check-in) Found out later some passengers gotten an email informing about this change, but not all of them. Staff didn't know anything about this flight. The gate staff only informed passengers of the change, after I complained, and kept insisting that the airplanes were the same, when clearly it was not the same quality, in amenities and service on board. There were big delays and a mess with seat assignments. Many customers traveling together with separated seats and of course, delays in departure caused by the mess that Avianca caused. Just to be clear. what Avianca is doing is stealing the money that we paid for a specific flight, to voluntary change us to a much less inferior flight, with absolutely no consideration and no compensations."

Pros: "The crew was kind and helped with getting bags in the overhead bin."
Cons: "The announcements were all in Spanish and it made it difficult for me to understand what I needed to do. I acknowledge that I was one of a very few passengers who spoke only English, so this was not a problem for many people. The leg room on the flight was incredibly cramped."

Cons: "It was late and then I missed my connection, and an Avianca employee told me there was a later flight from LAX to PDX (at 11:45 on AlaskaAir) which I would be put on. However, once I arrived I was told I was on a 6 AM on Delta with no arrangement to get me a hotel or anything. I bought a separate ticket on that 11:45 flight on Alaska Air to PDX instead. Extremely unhappy with this service and will never again use it. I will also tell everyone in my social circles, in person and online, to stop using it."

Pros: "While on board everything is good. Nice food, great entertaining, really comfortable. Problem is what happens in between if you have connecting flights."
Cons: "I bought my flight and it had 2 connections. The time frame between flights was HORRIBLE! On the first flight change I was in a horrible rush to get there on time an I barely made it. On the second flight change, I was one of the firsts in coming out on the plane, I didn't stop even for a second and was fast paced and even with that I had to run from half of the airport to the gate because boarding was complete and the flight was waiting for just a few persons (which I met later because it happened the same to all of us) . My flights were on time so all that stress was NOT SUPPOSED to happen. It took forever to being able to get out of the plane and it was more than clear that Avianca didn't took any of that or the airport procedures in mind before selling the flights with connections. And because their lack of organization and being so careless about this matter, my checked bag got stucked. I was lucky enough to get home but my bag did not. And it happened the same to the other people who had problems with their connections too (that's where I met them, when we were the only persons who didn't got the bags and happened to have similar experiences with our connecting flights). I'm really disappointed, I really liked Avianca flights in general but now I know I can't trust in their judgement when it comes to connecting flights, they just sell you the flight and don't care if you're going to be able to make it or not."

Cons: "See above + air hostesses speak poor English. When asked to persuade certain travellers to put their seats in the upright position during mealtimes they refused and claimed that it is bussines of mine to arrange for that. In the course of previous flight they have hower required that. Very confusing. The behaviour and performance of the crew was hardly proffesional. They paid little attention e.g. To people who did respect instructions concerning fastening the seat belts orcto remain seated during landing, etc."

Pros: "Nothing. I wish I could give negative stars."
Cons: "Everything was bad. Super delayed, terrible explanation. Had to stay overnight in the airport in the worst lounge I’ve ever seen in my life. Got a hotel voucher but by the time I would have gotten through immigration and got to a hotel I would have had 1 hour to “sleep” before having to get back to the airport for the 4 am flight which was then delayed again to 5am. After all this, we only got a $250 voucher on a $1500 flight. When I asked about business class upgrades they said they had seats open but it would cost $400! For a seat that stayed empty Instead of giving it to a customer who had been through the worst travel experience of their life. The flight attendants seemed like they really couldn’t give a damn about helping out customers and it’s the only airline I’ve ever interacted with where no one speaks English. One guy actually rolled his eyes when I asked him for the meal I missed when I was sleeping."

Pros: "Great airplanes."
Cons: "2 hrs to drop one bag and 1 hr and 18 min delay. Poor coordination with the staff."

Cons: "- Rescheduled flights due to Avianca commercial decisions just 1 week before flight - Boarding was very messy due to their inhability to explain the "group system", they have pax that doesn't speak spanish or english, they should do it in a more easy way - Food portions wasn't enough, a lot of people had to bring their own snacks and the plane had a terrible smell due to that. People will bring bags with full roasted chickens - Entretainment was ok, but their system is just so slow - A lot of loss time because they lost my bags in one of the connections. Hopefully they brough it back 12 hours later"

Pros: "none"
Cons: "none"

Cons: "Late for no reason. Boarded late, arrived late"

Cons: "Thanks to all of the delays, I'm still waiting for this flight."

Cons: "Avianca Airlines down loaded my two check in bags in Bobota, Columbia and left them behind. Still waiting for the bags to arrive in London. Very inconvenient."

Cons: "After avianca overbooked their flight, lied to me and said it was because of a strike i was stuck alone in bogota for 11 hours instead of 3.5. I received no compensation and am very angry with the way things were handled. Definitely wont be bothing with this airline again"

Pros: "LA PELICULA QUE ME VI ESTABA BUENA."
Cons: "NO PUDE USAR LA COBIJA DE AVIANCA PORQUE TENIA UN OLOR ESPANTOSO ASI COMO LA DE MI ACOMPANANTE, EL AVION ESTABA HELADO Y NO PUDE USARLA POR CULPA DE AVIANCA. LA COMIDA ES POCA Y DESAGRADABLE. HABIA UNA AZAFATA CON UN CARACTER TERRIBLE,MALGENIADA Y PARA NADA AMABLE A LA HORA DE AYUDAR O ATENDER A LOS PASAJEROS,DABA MIEDO HABLARLE. A MI ME ACOMODARON DONDE SE LES DIO LA GANA, NO DONDE ESTABA SUPUESTA A SENTARME PORQUE SUBIERON DE ULTIMAS A UNA PERSONA EN SILLA DE RUEDAS Y ME TUVIERON QUE INCOMODAR PARA DARLE LA SILLA A EL. ME PARECE QUE TIENEN QUE DARLES OTRAS SILLAS A ELLOS. ES MUY INCOMODO EL ASIENTO. MUY CARO PARA TAN POCA COSA DE AVION. ES MEJOR American Airlines."

Cons: "Delayed 3 hours lost conection to Istanbul and change the business for economy in the last fly"

Cons: "We were denied boarding because the flight was overbooked, and rerouted on a red eye with our two children, ages three and five months. Terrible travel experience, not repeating any aspect of it."

Cons: "Once In Bogota my 1h flight to pereira was cancelled and I was told I wouldn't be able to get on another flight for another 1 or 2 days which was a huge inconvenience, later after speaking with someone I was given the option to board another plane to a nearby city 10 hours later. I agreed and had to make arrangements to make transportation from manisales to pereira,for my surprise on the way to manisales the flight got redirected to Pereira my original destination, that was great but created another inconvenience for my transportation arrangements."

Pros: "No response given."
Cons: "After all these connecting flights especially after being delayed in Cali, the flight in Bogota was delayed and the Avianca crew did not announce it. After realizing it was time for boarding according to the time that I needed to be at the gate from my ticket, that's when people were realizing there was an issue. Once I got to the podium and handed my tickets the staff handed a voucher. There wasn't a hello, we're sorry for the inconvenience or the reason why the flight was delayed 2 hours. I had to ask them why what happened, what is the voucher for, how does it work, what time we were expected to be at the gate. The staff made everyone aware that we needed to be at the gate at 4pm so we can depart at 445pm. The food was okay and the staff looked a little annoyed when serving drinks. I shouldn't say all of the crew but from the back half of the plane the staff looked annoyed if not bothered. Didn't get to NYC until 12am, but had to wait on the runway for an additional 20 minutes. Again no communication on what was going on."

Pros: "The flights wers on time"

Pros: "Staff was friendly"
Cons: "Seats were clunky, I couldn't recline my seat during a 10 hours night flight."

Pros: "I had a rough time due to stomach problems."
Cons: "When I asked the attendants for some medicine to help my stomach, they replied they were prohibited from giving medicines to passengers. Since they are not doctors, I understood their point of view."

Pros: "the flight attendants were very friendly."
Cons: "boarding was a complete disaster. the lady at the counter gave me all wrong information. the random screening was done very rudely. not a single staff spoke a word of English which is unacceptable for an international flight. the food albeit not significant after the horrendous boarding experience was terrible, and I had to ask several times for water. Further, for the flight to bogotá, we had called and spent a lot of time on the phone to reserve seats, which were then all wrong once we checked in at the airport. what was the point."

"They canceled our flights but they flew anyway."

Pros: "So rude crew"

Pros: "The plane condition."
Cons: "The flight attendants could have served some drinks in between the meals. They actually refused to serve something additionally when asked."

Pros: "Overall a nice and good flight"
Cons: "Just a detail, my “head holder” (not too sure how it is called) would not hold in position. Also, staff was a bit slow to come after being called, I had to go and ask for water by myself at some point since no one was coming after 15minites of waiting..."

Pros: "Yes"
Cons: "Nothing. Flight was amazing"

Pros: "Great atmosphere, crew was excellent!"
Cons: "I’m 6’5”, so legroom can always be a complaint, but this wasn’t too bad. The plane appeared to be fairly old and didn’t have WiFi. Entertainment also was on an older screen which was navigated by using an old in-seat phone."

Cons: "Information on arrival time was not correct"

Pros: "Fantastic gate agents!"
Cons: "The food was terrible."

Pros: "KLM never disappoints, the cabin crew was extremely kind and helpful!. The food was great, nice leg room in regular economy class, thousands of movies and tv shows...it was great!"
Cons: "Well there was a LOT of turbulence but no one can control the weather and shout out to the pilot for giving us such a smooth landing a rough weather!"

Pros: "Seats super comfy. Ended up with 3 seats to myself that formed a bed for the lap Uk to NZ. Very nice!"

Pros: "Crew were great"
Cons: "Refreshments"

Pros: "Very friendly crew and on time with no problems."

Pros: "Seat was good"
Cons: "Depart on time (1 hour late), hostess put a laptop in the overhead, which fell out and hit me when the bin was opened"

Pros: "Pleasant flight"
Cons: "We were delayed & missed our connection"

Pros: "Seat comfortable"
Cons: "Flight was delayed and overhead bin space was very small"

Pros: "Nothing!"
Cons: "We were told they were holding our flight, we ran 3 terminals and they’d already left."

Pros: "Crew was amazing, seats were comfortable with enough leg space even without choosing extra space seats. It was my childhood dream come true to fly with KLM. It was really an exciting trip for me, just that it was short."
Cons: "Well, for me everything was on point. Those who have never travelled with KLM, I would encourage them to do so and I’m sure they will not regret."

Cons: "The check in desk was late opening & the carry on luggage size was smaller than advertised on their website, so it had to be put in the hold. Open on time to prevent less stress to travelers & give more accurate information about cabin luggage."

Pros: "Time was excellent even considering a connection delay they had. Very polite crew members. Good entertainment options."
Cons: "Cabin was crowded. Leg room was scarce, short seating space. Almost no room for sleeping if you're not a frequent economy traveler."

Cons: "Flight canceled, poor communication from the airline to the passengers. Møre than 5 hrs delay"

Cons: "Poor food, flight attend and finally baggage missing. Overall experience is extremely bad."

Cons: "Poor food, flight attend and finally baggage missing. Overall experience is extremely bad."

Pros: "NOTHING"
Cons: "Having to change my seat to accommodate a rude belligerent passenger, who had taken my seat, refused to move until spoken to by steward. She then made my flight a nightmare, until I let her sit in my aisle seat. Even then she was not satisfied, she abused me the whole flight damaged the screen so I could not use it until the steward fixed it. Demanded that I except any and all alcohol to give to her to drink. When I am tea total she then continued to abuse me. I asked the steward to move me he just shrugged his shoulders and said there was nowhere else. This is definitely my the worst flight I have experienced."

Pros: "Amsterdam airport and Rome airport were as breeze to navigate, even only knowing English"

Pros: "Shirt flight but well catered, boarding was efficient and quick."
Cons: "Not lots of legroom but adequate for an hour long hop. It was cold on board and also had to board via steps from outside"

Pros: "Good flight, arriving well on time."

Pros: "Norhing"
Cons: "They have mabaged to lost my luggage"

Pros: "Service, technology"
Cons: "Could not print by boarding card and was not allowed to board in Amsterdam"

Pros: "Excellent very good"
Cons: "Everting so good ex"

Pros: "The flight crew was nice. Plane departed/arrived on time."
Cons: "I paid €60 extra to sit in the emergency door seat to get more leg room but once.i was in the plane learned for more leg room I accepted a smaller seat next to a bathroom and no entertainment. I could not store my belongings near me. No power outlet to charge my devices for my own entertainment on a 7 hour flight. Dealing with constant traffic for the bathroom. I sat in the middle seat between two hours other men. It was a constant struggle arm space. After 7hours in the air I could not wait to get off the plane. If I didn't actually pay an extra €60 for the seat I may not feel bad but I feel like I might have been better off without paying for the "upgrade""

Pros: "The staff the facilities the food all ******. Will definetly look forward to choose both delta and KLM"

Cons: "Bag was lost"

Pros: "The staff were professional and friendly The food was very good and plentiful The inflight entertainment has lots of choices The bathrooms remained clean All in stark contrast with BA with who I did the same flight 2 weeks ago and all the above points were very poor"
Cons: "Nothing"

Cons: "They stole my money"

Pros: "Boarding was a breeze and the staff were lovely. Online check was very simple and easy to navigate."
Cons: "The amount of extras you have to click no to while checking in online."

Pros: "Clean airplane, friendly crew, no rush, nice snacks for a short one hour flight. Just generally a positive experience."

Pros: "Nice seats, comfortable."
Cons: "Again, no aisle seat for SkyTeam Gold member. Also, my baggage was lost. First bag arrived a day late, second after I had left Billund and it was six days before the bag with my clothes reached me. I was told I will have 100 euro credit for clothing, but in the winter and for 6 days, this was not even close to the amount I needed for clothing and necessities, to have my time here."

Pros: "Very little if any."
Cons: "Aircraft was not very clean,the staff seamed quite harsh at times when speaking to customers. The food was really quite poor but it was a short flight to be honest. Overall not as pleasant as the China Southern flights. I would not like to choose them again unless i had to."

Cons: "Not only was there free food but they tried to sell you a bunch of stuff. Not a moments piece."

Cons: "Departure 40 mins late. I took this flight 2 weeks ago and it was also delayed."

Pros: "The flight was delayed by 40 minutes initially then a further 20 making it an hour late. Sitting at the gate there was then suddenly a last call to board the flight and a mad rush for everyone to get on. I appreciate that delays happen but the lack of communication ragardinh altered boarding times didn't make the situation any easier"
Cons: "As above"

Pros: "Staff superb. They even surprised us with an exit row and a gift for my partners birthday! Amazing. Samantha and Dennis also took time to come and personally wish him a happy birthday. A lovely touch. This airline runs like clockwork. They are just great. The sandwich and stoop waffle are nice too."
Cons: "There is a bus to the plane, so that takes a bit of extra time but they are very well organized."

Pros: "Flight was efficient enough and staff were friendly."
Cons: "It was delayed quite a bit and more on-time updates would have been appeciated."

Pros: "Short, comfortable flight. Nothing special. Got us where we needed to be without incident."
Cons: "Nothing. This is filler text to meet the min. characters."

Pros: "Food and drink service"
Cons: "Boarding pass facility"

Pros: "The crew were very friendly and accomodating, plane was clean and boarding amd disembarking was efficiently handled."
Cons: "55 minute delay was not welcome."

Pros: "We really liked the KLM people, from the check in crew to the flight attendants."

Pros: "...The transfer at JFK was terrible"

Pros: "Excellent crew made this flight very enjoyable. A lot of information during the flight about the route, arrival times and clear explanation of the departure delay. Very friendly and attentive."
Cons: "Only 1 drinks round on a 3h flight."

Pros: "Average service and food quality"
Cons: "Inside the business class cabin Boeing 777 only one toilet facility available. People is queuing."

"Flight to Florence delayed. All passengers took a bus to Pisa (1.5 hours away) to fly Pisa to Paris. We missed our connection and flew next day. All information regarding the delay online was incorrect ("system not yet updated") . So calling Air France was useless as they could not assist. Not all flight delays can be avoided but many improvements are needed throughout this process."

"Poor communication from boarding staff, airport staff not a clue. Communication on board was un decipherable and airline lost baggage."

Pros: "I"

Pros: "Crew were very good."
Cons: "No vegan food available."

Pros: "n/a"
Cons: "The conditions were very cramped. The entertainment system was quite old and had very little selection. My entertainment system actually stopped working all together. I called for assistance from my seat a couple of times, but nobody came."

Pros: "Na"
Cons: "They have a terrible communication problem, they never communicated why the flight was late, they never communicated what they were doing or what was happening. Bad customer service. Bad communication with the client. They told us when I asked several times that we would not lose our connection and that everything was fine and that was not the case. We lost the connection. No one told us anything. Another problem was that the girl in the boarding process removed the suitcases tickets from the boarding pass and did not want to return them, and held it without any cause. The flight staff went looking for us. Pretty sad and disappointed by their service. I understand that they were causes outside the airline but must communicate to the client. They cannot remain silent and say nothing."

Pros: "rien"
Cons: "tout est à revoir !"

Cons: "Very cramped seat on the TGV train. I will definitely choose and pay a seat on my own next time, rather than accepting the on picked by Air France... And it will be cheaper, too!"

Cons: "Flight was delayed"

Pros: "More space in business class (777-300) than many other airlines."
Cons: "Entertainment very limited. No adjustable air vents in this aircraft"

Cons: "the tray was broken and the water felt all over. the flight was 1 hr delayed. All of us stood the 1 hr waiting to know what's next. We could sit."

Cons: "They made me check my carryon rolly which is allowed on every other plane in the world, which meant going all the way back into a chaos of hundreds of people to check in. Because I had a connecting flight to New York in London, the check in caused many problems...and everything inside soaking wet"

Pros: "All went right namely the seats but the luggage condition is the worst"
Cons: "Air France is not a low fare airlines, I had to pay 225 USD against 3 luggages which is not acceptable. We should have the right for one luggage per ticket as all other airlines. If I knew this will happen, I wouldn’t use Air France and this will be the last time I buy a ticket on Air France"

Pros: "Crew was good, seat was not, it was freezing cold and one little blanket was inadequate!"
Cons: "Provide another blanket when needed, was wearing shorts and a short sleeve shirt."

Pros: "Flight attendant was rude to my non French speaking 12 year old. He ripped his charger out of the USB port and threw it at him."
Cons: "TSA was sketchy and gave a FULL search, part down, etc. I kept asking and the excuse kept changing. Final excuse ridiculous! Flight attendant could have not treated my son as he way he did. I was unaware that the usb cord being inputted during taxiing As was my son. He was horrible to him!!"

Pros: "Bag was sent straight to NY although Norwegian screwed it up. Am yet to receive my luggage."

Pros: "The food selection and drinks, given our coach class, were excellent. Nice attention to the passengers."

Cons: "There was no entertainment and the food could be better"

Pros: "Yes"
Cons: "Everything very good"

Pros: "The crew was friendly!"
Cons: "Once again no vegetarian options."

Pros: "Nice staff. Flight on time."
Cons: "Bus to plane. Long walk to terminal upon arrival. Long Liong customs line?!!??"

Pros: "Everything! It was a wonderful experience."
Cons: "Nothing"

Cons: "They lost my luggage :("

Pros: "The crew were polite and friendly"
Cons: "Everything was incredibly poor. Flight was delayed, entertainment was outdated and the airport staff were rude."

Pros: "The staff..the attentions..food."

Cons: "Air France delayed our JFK to CDG flight. That caused us to miss our connection flight afterwards from CDG to MUC. We got a later flight luckily but one of our bags got lost and is still currently lost!!!"

Pros: "Liked the transfer"

Pros: "Great service"

Pros: "It was on time"
Cons: "Hard seats Boarding was 35 min delayed"

Pros: "Modern aircraft with power, big screens etc"
Cons: "Teenage crew, poor service (not even water brought on request, all "self service" at back of flight, and not being allowed a second drink with dinner), poor language skills (crew not very helpful when 2 hour delay meant I could miss connecting flight, suggesting I "walk fast")."

Pros: "On time."
Cons: "Did not seat together passengers, although booked and checked in at the same time."

Cons: "Flight was delayed by 1h30min, so we arrived very late"

Cons: "Leg space."

Pros: "If the flight would have leave in time we would receive our luggage in time"

Cons: "Plane left more than 40 minutes late with no explanation or apology."

Pros: "I like traveling with AirFrance in general."
Cons: "Terminal too far to go to loggage, walking about more than two miles after a long trip is not very easy AirFrance should have a better terminal at Charles-de-Gaulle!!! Have some missing stuff in my luggage!!!!"

Pros: "The crew were nice."
Cons: "The boarding process was horrible and it involved climbing down steep stairs from the air tunnel to the tarmac to board a bus that took us to a far distance where the plane was parked. Had to new walk in the sweltering heat to the plane can climb up steep stairs in the heat! We were now kept in the plane for another hour with no aircondotion. It was boiling hot in there. We had to use the safety manuals to fan ourselves. We eventually left late and got to Lagos one and half hours we were meant to get there. Lastly not all the luggage arrived. Two days into my arrival and I am yet to get all my luggage. It was truly a horrible experience which was echoed by fellow passengers."

Cons: "Airplane really old. Cabin configuration economy was in front of economy plus. Just 1 bathroom for economy and economy plus. Economy plus seats old and uncunfuttable ( more than it should be )"

Pros: "Flight was smooth"
Cons: "Food"

Pros: "Super fast boarding and smooth takeoff"

Pros: "Cabin crew very friendly and caring."
Cons: "Airport services and lounge are OK."

Pros: "Seat comfort in business class Professional and friendly crew"
Cons: "Food not tasty Limited entertainment even in business class (such small and old screen style) Newspapers available to be much more diversified When is the WiFi going to be available?"

Pros: "Flight was only 50% full. Room to spread out."
Cons: "Leg room cramp. Flight arrived late as a result missed connection home."

Pros: "General air of professionalism is reassuring"
Cons: "Food, crew appear rushed"

Pros: "Pretty decent"
Cons: "Not much"

Cons: "Disappointed to get delayed due to control tower issues at CdG. Landed more than 30 mins late in London"

Pros: "Arrived on time"
Cons: "Cattle car accommodations"

Pros: "No issues, quick trip, friendly staff, comfortable ride..."

Pros: "Crew was great"
Cons: "Not enough food"

Pros: "Good seat near the front."
Cons: "Delayed arrival by 30 minutes."

"I’m very happy! Very helpful all personals , so happy with service! A++++++! Want fly again! Highly recommended! Thanks for your service!"

"The BA staff at the rear of the plane were extremely helpful and professional. Very unfortunately for me, I had developed a cough prior to flying, and when a couple of passengers complained they handled the situation very professionally and did not make things in any way awkward for me. Would most certainly recommend BA/Iberia to my friends for future travel."

Pros: "Nothing"
Cons: "Crew wouldn't let me board because a ticket from Spain to France was not sufficient evidence I would leave Europe. So I bought one from Italy to Singapore and they didn't accept that either. I lost over 1,000 dollars."

Cons: "My checked bag did not make it to London, and it’s really affected my short stay which requires a lot of traveling around England."

Cons: "Missed my transfer in London because the plane took too long to unboard and I was unable to make it to the gates of my next flight in time, despite there being over an hour connection time. The flight came in slightly late and passports were re-inspected upon unboarding which wasted a lot of time, and Heathrow is a nightmare of an airport on a good day, which made it very difficult to get where I needed to go."

Cons: "This flight was cancelled"

Pros: "Everything was perfect"
Cons: "They take you headphones half an hour before landing"

Pros: "Even with some departure delays we landed on time."
Cons: "The plane could have used some cosmetic detailing. The door to a cabinet in the bathroom would not shut and caused a problem with people being able to close the bathroom door."

Pros: "Arriving ahead of time"
Cons: "Too hot in the plane"

Pros: "Not a lot."
Cons: "Arriving at the gate whilst the flight was still boarding, with a boarding pass in my hand, and being told that my seat had been given to someone else because the Airline unilaterally decided that my connecting flight from Bogotá would not arrive in time. Followed by two hours of Iberia staff being surly, not looking me in they eye and doing absolutely nothing about getting me home. I have now been travelling for nearly 30 hours without sleep, am stuck in Madrid with no certainty of when or how I will get home or see my luggage again, and am seriously seriously pissed off. I do accept that things can sometimes go wrong and that it is nobody’s fault. This is definitely somebody’s fault."

Pros: "It was a very busy due to the fact that we,left 40imutes late and Iberia was also late when we left Madrid but they took care of me to make sure I did not miss the connecting flight"
Cons: "The food could be better"

Pros: "The food was nice."
Cons: "There was no water in business class toilets. The staff are not polite."

Pros: "The screens on a dozen seats just failed a few hours in - engineering issue. And breakfast was a cold pretzel. Food gets let’s generous on BA all the time. The crew were lovely."
Cons: "A 2330 Flight ran significantly late with a passenger delay and then de-icing. The repeated assurances of “a 10 minute or so delay” were obviously not correct. Takeoff close to 0100 was followed by drinks AND then food - my vote would be neither. Please oh please just let us sleep."

Pros: "Heathrow Airport has a lot of stores to keep you occupied"
Cons: "Late notice of where our gate was located. By the time we got the news, we went to our gate and the people were already boarding"

Pros: "Crew was nice and I had a great flight with Iberia on my flight from Chicago to Madrid"
Cons: "I am 6 feet 180 pounds and I had absolutely no legroom was completely stuck in my seat can’t believe that a tourist class seat is this small with no legroom"

Pros: "That I arrived"
Cons: "Iberia flight was delayed by 45 minutes causing me to miss my connection from London to Dublin."

Cons: "In flight entertainment didn't work and crew wasn't concerned and didn't do anything about it."

Pros: "Airbus 320"
Cons: "Boarding process and pitiful legroom space . Iberia clearly loves showing the privileged few who have paid top dollars to be at the front , that we must be made to wait and struggle to get to our seats .Then, we have to squeeze into a tiny , pitiful space of a seat .....Even Ryanair does better !"

Pros: "They took invalid information from my travel records which resulted in my passport from 2006 being on my ticket for 2017. Aside from not helping me getting on the plane, and or another connection, they proceeded to tell me after the fiasco that they are in no way elligble to refund anyone and are a 3rd party, therefore not liable. $700 and its not there fault. They just pushed all the paperwork"
Cons: "The fact that no one in this company is liable or helpful in tge slightest after they have your money"

Pros: "Flight was safe, aircraft was clean and luckily with enough room under the seat to store carry on bag"
Cons: "The fact that all the passengers boarding in "group 3" were forced to check in their carry-on bags if they did not fit under the seat; and retrieve those at the baggage claim area (not right after exiting the airplane) In my case I was able to store my carryon under the seat in front of me after pleading to the crew and gate members to let me try because of my connecting flights. There is no complimentary food service, even water is charged."

Cons: "I stopped at the Iberia check-in at Barajas in Madrid. They sent me to BA check-in, where I waited 45 minutes to find out that I should be at Iberia check-in. Then, Iberia check-in had to send me to last minute clerk or I would have missed my flight. Last minute check-in ended up being the same place and same clerk I began with."

Cons: "A porter checked our bags at the gate without asking us whether we were traveling beyond London, so the bags were never transferred to the transatlantic flight nor did they arrive in SF. It wasn't necessary to check them because there was plenty of room in the overhead bins when we got on the flight. We immediately asked a flight attendant to help when I realized they might not go through and he said he spoke to someone who caught and tagged the bags to go through, but it still didn't happen. It would have been easier if he had just brought them to us on the plane. Another women's bag was taken with all her baby supplies and bottles in it for a 16-hour travel day. Very frustrating for all of us."

Cons: "Mistake Kayak or its subcontractor made in listing the name of my wife incorrectly. This created a real hassle in getting a boarding pass in her name"

Pros: "Crew was very attentive and cabin was clean . There was no entertainment so I gave that question a 3 star not that it was bad."
Cons: "Can’t think of anything I didn’t like"

Pros: "Arrived on time"
Cons: "The seat pitch was so small my knees were hard against the seat in front of me for 1.5 hours and I was miserable the whole time. To put this in perspective this was the most uncomfortable I have ever been on an airplane. My legs hurt the whole flight. This was the first leg of an expensive international flight and given the price of the 2 legs I should have been upgraded to a more comfortable seat. My flight to Europe on Iberia was excellent. However based on this bad experience I plan to avoid Iberia in the future because they treat their high price paying customers poorly. Peter Valorz Valorzp@yahoo.com."

Pros: "short flight, on time"
Cons: "indifferent crew"

Pros: "Everything abou the airline. The boarding was quick, the flight crew were wonderful, the flight was clean and smooth."
Cons: "Passengers moved their seats all the way back without considering people behind them. Very small leg room."

Cons: "There was no complimentary water or beverages"

Cons: "Very pleased with overall service and hospitality"

Pros: "Flight on time"
Cons: "Check in was terrible, did no allow online and on the desk a lot of misinformation which sent me to different desks for check in. Personnel Needs training!!l"

Pros: "Nothing stood out."
Cons: "Late. Ineffective boarding - announcement said we would board by row, but actual boarding was by mass crowding, with no attempt by crew to improve matters. No recognition of dwindling baggage storage space meant that I had to cram my suitcase under the seat, and spend the 2.5 hour flight with my legs jammed against it."

Cons: "Upon boarding the aircraft was really hot, I was sweating in my seat... I did not receive any complementary drinks or snacks."

Pros: "Movies, no delays"
Cons: "Luggage was not documented correctly to my final destination by Iberia"

Pros: "Comfortable flights & on time"
Cons: "Service, flight crew seemed to busy chatting instead of serving."

Pros: "Flight attendant didnt help to pup up my luggage; even water was not free"

Pros: "The ease at putting my luggage in.."
Cons: "The prices of the food and drinks!! Ripped off!!"

Pros: "Standard EU flight, on time"
Cons: "Had to buy food and the sandwiches were soggy. Wouldn't accept credit cards at first, staff tried to push cash payment until finally getting a different credit card readee that worked."

Pros: "Everything was delightful, definitely my best ever flight!"

Pros: "The flight overall was very comfortable and the crew were very accommodating and attentive."
Cons: "About halfway through the flight got diverted to drop off a critically ill passenger, so instead of it being an 11 hour flight, it was a 16.5 hour flight. Not anyone's fault, but still incredibly inconvenient."

Pros: "The crew was fabulous! And the ride was on time and had plenty of entertainment."
Cons: "My only complaint is that the seats were very tight in the economy class. We were packed like cattle. I know these were the "cheap" seats but for almost $1500 I would hope for a bit more comfort."

Pros: "Nothing"
Cons: "Kept us waiting for five hours"

Pros: "Nothing"
Cons: "There was bad weather which understandably caused delays, however the communication during this eventual 16 hour delay was horrendous. We were told for the first two hours that we would be delayed each hour and then they would make a decision to delay another hour. This went on for 4 hours (the last two hours of which we did not receive any updates). The flight was originally scheduled to leave at 8:10. At 12:30am we were told our plane was at the gate and being prepared for us to board and the agent giving announcements said we were "guaranteed to leave TONIGHT". At 1am we were told that unfortunately the plane got to the gate just a bit too late and not the crew are not legally allowed to fly and the flight would be pushed back until 8am. At the time, I thought 7 hours was strange and I'd assume the crew would need more like 8-10 hours to rest. Unfortunately because we were told so late, all hotels were booked up. I live in NYC and would've gone home for the night however because we needed to be back by 6am (what the agent suggested), there seemed no point in leaving. We were not provided with any pillows or blankets until 4 in the morning. At 6am the next morning, we were told the crew needed "more rest time" and that our new departure time would be 9:30. How is it that the crew now needs more time? Shouldn't that have been figured out at 1am? Before we board, one of the agents thinks they will "lighten the mood" with the following comment - "Who would've thought a little bad weather would've caused this?" Absolutely not a time for jokes and people were very angry. We finally board for what we think is finally a 9:30am take off. No - now two new issues - 1, the co pilot is late (LATE? how can you be late when a flight has been delayed 16 hours) and 2, they needed to remove package from the plane for people who were no longer taking this flight. In the end, we took off around 11:30am which messed up a lot of peoples connecting flights, pick ups at the airport, etc. I will never fly this airline again."

Pros: "Guests were boarded quickly. Crew was friendly."
Cons: "Food was tasteless and bland. Crew was not very attentive."

Cons: "The seat did not recline, a bit ridiculous for a plane that size"

Pros: "Best transatlantic flight for a long time. More legroom quiet and delays were communicated well"
Cons: "Would have liked another couple rounds of water"

Cons: "You get on a flight and you can't even get water without paying for it. How cheap can you get. I got better service from Ryan Air."

Pros: "Very friendly and helpful crew."
Cons: "No food or drink offered except for if the customer pays for them, very poor idea."

Cons: "not enough leg room. and i have to point out that I am a petite 110 lbs, 5'2" woman. although the flight is short, a complimentary snack and drink would have been nice. instead, you had to pay for anything you wanted. prices on top of that, were exaggerated. very disappointing."

Pros: "I requested special assistance (wheelchair) at the last minute, no problem. Plane left on time and arrived early. Fodder was OK, no great. Complimentary wine on the international flight I'd appreciated! Staff very friendly and efficient. Nice job, American Airlines!"
Cons: "Didn't have individual TV screens, not really a biggie, but it is nice when that I'd available."

Pros: "Great flight attendants."
Cons: "Plane needs wi fi and USB ports. It was a dinosaur ! Cramped seating. Expensive!"