The service was great. However the lounge only gets passing grade
I appreciate that KLM was proactive in informing me of the 2 hour delay which enabled me to replan my travel. It was a bit stressful not knowing whether my connection from Montreal to Ottawa was happening. But the ground and air crew did a good job at comforting and assuring me.
Cabin crew professional, polite and friendly, boarding was seemless, but come on KLM surely you can do better than a pack of cheesy biscuits as an inflight snack
This portion of the flight was through Indigo. A local carrier. So all economy seating. No real service some refreshments for purchase standard economy stuff.
You should not have to pay for WiFi in business class
Transfer at Amsterdam airport is very convenient and the airport is easy to navigate. Boarding was also quick and easy. Cabin crew were excellent and the meals were good, although lacking in options.
This fight left ahead of time which meant it arrived early which was great. Staff were very professional, but as with all these Short hop Flights the food was a disappointing snack There was no entertainment on this flight, but I did not expect any
I flew premium economy and this was a good option. Although the seats didn’t recline much, I was able to get some sleep with my head propped against the window. The food was good and the entertainment was wonderful The staff were very attentive and professional
They only had vegetarian food left on the flight which I wasn’t happy about. I didn’t get any food to eat at all.
Overall very poor. Flight was disorganised, staff were rude and this is my second experience with KLM that I've had baggage go missing. It feels like, if you are an economy customer, KLM staff do not show you any care. I shall never fly with KLM again. Worst airline in Europe
I arrived at destination, two hours late. For lunch we had cookies and almonds.
The service was good ... I wondered if the stewardess was OK though as she seemed quite sad.
From my experience, I see there is room for a greater mixture of cultures, for example, a mix of the nationality of cabin crews, food, music, food, etc.
on time quick service but food so so and seats very small. no leg room. I think passengers should not be bringing so large carry on suitcases and should have free check in. Then boarding and unloading would be faster
After nearly nine years without traveling, my son and I decided to take our first flight, and we chose Air Canada and I’m so glad we did! From start to finish, our experience was nothing short of amazing. The flight itself was smooth, comfortable, and truly enjoyable. The staff were warm, professional, and went above and beyond to make us feel at ease. But what really stood out for me was the luggage tracking feature. Knowing that my bag was scanned onto the same flight I was on gave me such peace of mind. It’s little details like this that make all the difference, especially after not traveling for so long. This trip was incredibly special for us, and Air Canada made it even more memorable. Thank you for such a fantastic experience I wouldn’t hesitate to fly with you again!
The main issue i had with this flight is the crew kept the plane super warm. A number of passengers i saw were sweating and fanning themselves. When we asked if they could lower the temperature, all we got was some crass dismissal from the head flight attendant the she couldn't feel the heat cause she was going through menopause...?!
Check-in in Bogota was extremely slow. Priority line was unsupervised so people were jumping the queue, causing the main line to take an eternity. Each customer at the desk seemed to take 5-10 minutes for some reason.
Was good all around. Crew, food, paid for extra legroom, as 10+ hour flight Like the 787 as I don't have any problem with my ears, due to the planes pressurization.
Freezing temperature inside the cabin and terrible food. AC used to be better.
Overall the new aircraft’s is good and crew is good. Just overall airline policies and process needs to be better.
From boarding, to attention in flight, I couldn’t fault it.
Excellent! Outstanding customer service, the best service I have received. Food was served, dinner, snacks, beverages, crew was there to greet you. 10/10
Charging $300 to be able to pick a seat next to your wife was nothing less than extortion.
The flight was delayed twice. When the crew explained about the debris causing flat tires, I was glad they took the time to change all four.
Great to have power available for every seat in Premium Economy. I do wish the WiFi was less expensive. It was 23-24 Euros for the flight for one device. And there were times it was unavailable.
Flight boarded three hours late for no reason other than someone made a huge error in crew scheduling. We missed our connecting flight in Madrid and got zero help from American or Iberian airlines on rebooking. We had to pay for a car to take us to the Madrid train station and pay for train tickets to Santiago. We never used our booked flight to Santiago. American claims I can submit the expenses but they are not obligated to cover them. Very frustrating.
They cancelled the flight)(they said bad weather but many other flights took off) and made us wait 5 hours in line to figure out what to do. We ended up making a new flight the next day on another airlines...I hope they honor giving us our money back
I had a great experience , crew was great and enjoyed the entertainment options I will be booking my next International trip with them .
Awful. The flight wasn't actually operated by Iberia, but by American Airlines. I was unable to get my boarding pass and as a result missed my connecting flight.
The seats were way too crowded. Just because I do not have the luxury of a suite, does not mean that I want to fly from Austin to London scrunched between two people and the seat in front of me in my face. Ridiculous. I should have flown with Turkish Airlines...
Everything should improve! Service like a low cost but prices like a premium airline. Crew in general with bad manners arguing for everything. You pay for priority access but then they use buses, so your loose your advantage to put your carry on first. That was the purpose for paying for priority. Bording is a nightmare, people accessing the plane for bothering doors, front and rear, no matter which line do you have.
Issues with plane led to multiple gate changes and chaos. Very little communication from the ground crew led to cranky passengers.
I flew business class, at breakfast I asked for a small bottle of olive oil instead of butter and the flight attendant responded with a negative gesture.
They didn't even give us water, everything was sold
They should at least offer water like other airlines, which seems like a humanitarian gesture to me
They gave me an upgrade but charged me for my bag. I felt abused because this had never happened to me before with an upgrade with another airline.
Well. It is a no frills airline. Annoying is that even for the long-haul everything has to be paid for separately. Once you add up the extras the flight is getting to expensive. Then one might as well fly with a legacy carrier which provides far better comfort. Changing flight at MAD airport is a nightmare. The worst airport in the world. Poor signposting, poor passport control, poor security check and long queues. I had 2h transfer time and spend in queues almost 1.5h
All flights with Air Europa you arrive late to the connections of other flights, I missed my train, I had to pay for my train again, the crew are antisocial, you are paying for a service, it is not free, thanks to the travelers they are there, it is the last time I fly with them,
Terrible experience - we won’t be flying with Air Europa again
The crew was not kind , just doing their job but very cold people
Late departure. When the flight arrived in Medellin the plane sat at the gate for 20 minutes waiting for a bus for us to get off the plane.
i think the flight was late because they were so strict about measuring everyone's personal items to try and charge them $119. It was really petty and made us late.
Terrible, We had to stay in Bogota for two days due to weather but the airline did not provide for the same day flight. Only two days later
Business class seats did not lie flat. There was only powdered milk for your coffee....in Business Class!! Food was good.
Boarding was somewhat confusing in that the wrong messages were being displayed at the gate. It was somewhat annoying that I got off one flight and straight onto another (from the same gate), but in between they re-checked my hand luggage and made me get rid of my water (which they charge for on the plane). I was sitting in their 'Plus' seating, but the leg room was still too small to be able to sit square. The food options on the flights are pretty cheap quality (but not price). They got me from 'A' to 'B' on-time and for a relatively good price, but the experience itself was below average.
So so, you feel like you have to pay for everything each time
COP 7,000 for a cup of mediocre coffee. I thought I was on Spirit Airlines for a minute. Otherwise the flight was fine. Nothing exceptional to report.
Overpriced checked bag price of $120 and they charge you for carryon if the size is not minimal of $120.
Be very careful of the initial low price because Avianca wil bill you for a carryon of $120 or a checked bag for $120. Also, be careful with connections because the customs entry process is slow and the connecting terminal is not close.
My whole return flight itinerary, 3 flights, got canceled without any warning to me because I missed one of the earlier flights 3 weeks ago
