Daily cleaning, installation of cabin HEPA filters on flights from Bosnia and Herzegovina to England
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Scores according to KAYAK customer reviews
Cons: "Reckless and inconsiderate airline. The only carrier refusing to modify travel due to Covid-19 pandemic"
Pros: "The in flight service was fantastic. The attendants were friendly and always smiling. The pilots flew the plane with Swiss precision. I had an economy ticket and they fed us twice and had at least six beverage passes to keep you hydrated. A blanket, pillow and ear buds were provided as part of the seat. Norwegian Air does not even cover a glass of water. They are pathetic. We will travel with Swiss Air again."
Cons: "Internet service is invoiced by the megabyte and not the flight. For flights of this duration, a lump sum is a better idea."
Cons: "The TVs in economy class weren’t working and it was an 8 hour flight so it would have been nice to have some entertainment during that time"
Cons: "The seats are small with very little leg room"
Pros: "Food was good and plentiful."
Cons: "There was no way for us to reserve seats with extra leg room 48 hours before the flight. Had to sit in agony for a 9 hour flight because of height"
Cons: "Boarding was late and line was very lonf"
Pros: "Crew was very accommodating."
Cons: "Flight was overbooked which caused an hour delay."
Pros: "fresh baked bread!"
Cons: "fight was delayed almost 4 hours. we were stuck on the plane for over 2 hours before liftoff while technical difficulties were worked out. no compensation offered."
Pros: "Seating was good. Crew was good"
Cons: "Food could be better"
Pros: "I liked that it was a straight flight from SFO -ZRH. On board entertainment was great."
Cons: "Seating is way to tight. Service from crew is nothing at all like it used to with Swiss. Nearly a smile from crew ( both legs of flight) mostly just hand motion when serving food. Food was a big disappointment too. It feels like all the good service is reserved only for business and first class !"
Pros: "The crew was very nice. Seats were pretty comfy."
Cons: "Food was ok. We could have been accommodated a little more. We lost a lot of money bc of the delay."
Pros: "Delicious Easter eggs Beautiful interior design of cabin and seats Roomy"
Pros: "I was offered to check in my carry on, it was nice."
Cons: "I was told a wheel chair would be available to help me get to Terminal E in Zurich. I had literally TO RUN to catch my connecting flight to NYC since the chair was not their for me in Zurich. I almost missed my flight. I am a 79 years old woman. That was one terrible experience."
Pros: "The crew was great."
Cons: "There was no entertainment on board. I was in the last row, and my seat would not recline, which made the flight less than comfortable."
Pros: "I thought my out flight with Lufthansa would be good but it was surpassed by the return flight with Swiss Based on my experience I believe Swiss should be a 5 star airline as well"
Cons: "A slight delay"
Pros: "i ordered and paid for business class but the return flight from israel had no business class Had a miserable flighIshould be refunded"
Cons: "Palermo never ready for plane arrival"
Pros: "plane and crew were fine. Didn’t use any entertainment."
Cons: "checked baggage fee at airport exorbitant."
Pros: "Lots of room because plane was half full"
Cons: "I arrived almost early enough to get on an earlier flight. I think if I'd pleaded a bit more..."
Pros: "The crew , comfort"
Cons: "The long delay on take off (4 hours +) in Zurich"
Pros: "All very comfortable"
Cons: "It was delayed"
Cons: "There was not hot tea/coffee offered with a sandwich."
Pros: "Also poor this airline is overpriced"
Cons: "Long disorganized boarding process Old airplane"
Pros: "Economy very tight but whose isn’t. Best selection of movies relative to the competition."
Cons: "30 mins late both ways"
Pros: "The staff was courteous and effective. The pilots made up time after waiting for a few connecting passengers."
Cons: "The food was edible but not up to the usual Swiss Air standard."
Pros: "The crew took very good care of us with food and drinks"
Cons: "Updates by the captain about the situation were too few, too infrequent."
Pros: "Easy check in. Crew efficient and personal attention."
Pros: "Flight was good"
Cons: "There was a one hour wait to get through passport control and go to the gate beyond the security check point."
Cons: "I have just had the most unpleasant experience with Swiss Air and feel that anyone on FB should be very careful when dealing with this airline. I am a Gold Member of Star Alliance for more than 20 years and have flown dozens of times on Swiss and would expect courtesy and consideration in return for my loyalty to their airline. Their flight from Hong Kong to Zurich leaves at 00:15. I mistakenly booked this for Nov 9th instead of the intended late evening of the 9th which then turns out to be Nov 10th. When I discovered my error, I called Swiss at least six times to explain my error and ask if my son could stand by for the same flight on the 10th or even apply the amount to rebook the same flight the next day. ZERO flexibility or consideration. Missed flight, lose entire value. Start from scratch. Astonished that an airline that claims to be serving their customers would treat me this way. I travel through Europe at least 6-10 times a year from Asia. I will now route through Frankfurt, Munich, Paris, London, Vienna, Instanbul or even Moscow before ever going through Zurich again. I encourage anyone making travel plans to be very careful when considering flights with Swiss Airlines. Perhaps this treatment of a loyal customer explains why they went through bankruptcy already once."
Cons: "My entertainment unit was not working the whole flight."
Pros: "Delay at airport was awful. Gate was not announced ahead of time. By the time it was everything ok the terminal was closed. Some people appeared to have couches while I did not. Gate was at the end of the empty terminal. Wifi pass expired and no artery was offered even though the flight was delayed. Passengers were made to leave the gate to recheck passports. My bags were searched twice and while I fully support security this was excessive"
Cons: "Provide vouchers in consistent manner. Provide wifi alternatives. Don't use an empty terminal. Offer more toilets and water fountains."
Cons: "Headphones are real cheap and hurt the ears...plus it has two pin socket where you can't use your regular headphones...please change this!"
Cons: "Not enough leg room."
Pros: "Nice staff"
Cons: "Waiting in line in NYC for take off was about 50 minutes. Small seat space with annoying passengers who watch movies all night with bright screens or push and press my seat all the time. Earplug is uncomfortable, breakfast is plain, hot chocolate is horrible. It was a full flight and we even lost my daughter's cardigan."
Cons: "Our luggage was left behind in Zurich after an unnecessary gate check. There were plenty of room in the overhead bins, and we purposefully bought the luggage because they were sized for bin storage."
Pros: "Service was very good."
Cons: "Three and a half hours delay due to technical difficulties. Food was only a small cheese sandwich and a bottle of water. Could have given us a little more food. Seat on flight did not recline. Extreme turbulence for half an hour, very scary, thought we would never make it! All in all, a bad experience."
Cons: "The bar between the seats is not going up all the way"
Cons: "I paid extra for a seat with more room but found that the seat did not offer any more room than the average coach class seat in any other airline. That was unexpectedly disappointing."
Pros: "Overall very pleased with the airline"
Cons: "The only complant I have is not enough leg room but the price was great so it was a compromise."
Pros: "All good"
Pros: "Excellent pilot, very smooth fly and landing, good comunication, friendly , good food, nice crew,"
Cons: "A little more water, and too little nag wait in Zurich for connecting flight"
Pros: "zurich a great airport."
Cons: "cheese roll"
Cons: "see above"
Pros: "super-friendly crew. efficient flight. great price."
Cons: "those silly Swiss sandwiches. dont taste good and why do they have to be spicy?"
Cons: "The crew was very short fused and rude to many of the passengers. I was surprised to see how they were talking to so many people I was feeling uncomfortable to even ask for a cup of water."
Cons: "When getting our meals the flight attendants didn't ask anyone to move their seats back up so it was difficult to eat since there was no space."
Cons: "Just to improve on the services and hospitality but there are really good"
Pros: "No complaints, Turkish airlines is simply one of the best company in Europe."
Cons: "Everything is exellent"
Pros: "Reasonable price, new aircraft, friendly flight crew, good food. Good movie selection, on time departure and arrival,"
Cons: "being treated like a drug dealer at the boarding gate #312 and having passport / boarding pass checked several times"
Pros: "Largely pain free experience"
Pros: "The crew, the food and the entertainment on demand."
Cons: "A frightful flight due to the footstomping, loud, singing, annoying, intimdating andintoxicated English football fan onboard; who were heading from Istanbul to Ukraine for football finals between Liverpool and Madrid I believe. Their behavior made the trip the worst I have ever experienced. As I was seated in the business class section, I can only comment about what I saw and heard there. In that cabin, the cabin crew served alcohol to people that were clearly drunk, yet continued to provide more alcohol. The finale was when the rear section of the plane broke out in vulgar and loud football songs; being picked up by the drunken holigans in the business class section. At this point I was fearful for my physical safety knowing the history of footballers fueled by alcohol. In addition, had there been an onboard emergency, a planeful of drunk passengers would have added to the potential for disaster."
Pros: "Everything is nice with Turkish airlines"
Cons: "because your flight from Sarajevo to Istanbul was delayed we missed the connection to the SFO flight and had to stay another 24 hours in Turkey + pay $60 for visas......this was a connection that you had scheduled!"
Pros: "The service, food,seats,crew,hot towel, slippers & more."
Cons: "Nothing. Everything was great!"
Pros: "Food and entertainment"
Cons: "They ran out of select drinks on the plane. Boarding was a pain!!! They had the longest security checks, and it was extremely chaotic. Seating was crowded."
Cons: "The boarding was a little more chaotic, but the host airport has a major influence on that process."
Pros: "The services was excellent."
Cons: "Delay around three quarter an hour."
Pros: "Again a good solid basic service with good food well prepared and agreeably served by a pleasant staff. Thank you"
Cons: "Planes are a little small for a fairly long haul business service. Nice but small - so basic amenities."
Pros: "I'm happy and will continue to fly Turkish."
Pros: "Comfortable and uneventful flight - just the way it should be!"
Cons: "I had to buy a Tukish Visa...spend the night in Istanbul.Screwed up my driver,my Mom had to call and cancel my appointments.I had no clothes,of toiletries....just a nightmare"
Pros: "Even though I had two different bookings for connections, since they were all handled by them, they offered me to send my lugagge to the final destination"
Cons: "In all the flights I took with them (7 so far), Service was reactive, not proactive. In fact, there was one time in which I asked for some water in a long flight (because they dont offer from time to time as other companies do, and I was truly polite in my request) and the guy from the crew told me 'please go and fetch'. I had to point these two huge guys sleeping next to me I had no relation with (I was at the window seat) for him to realize that he was being ridiculous."
Pros: "Great food!"
Cons: "The aircraft looks a little old."
Pros: "You guys are blessed and best of all of time"
Cons: "I didn't hate nothing it was the best"
Pros: "Food was ok, the crew also was good."
Cons: "Our flight was scheduled for 9am and we started from Sarajevo at 12-12:30, therefore we had to run thrue huge part of the Ataturk Istambul Airport in order not to miss our connection flight to Antalya at 16:10. Air condition in the Airplane was also to strong so we could not regulate it alone."
Pros: "Very friendly and willing crew."
Cons: "Sound through headphones could be better. Hope to have free onboard internet one day!!"
Pros: "not much"
Cons: "hostesses not so courteous"
Pros: "I am not blaming the airline at all for these inconveniences."
Cons: "NOTE: THIS IS NOT A CRITIC OF THE AIRLINE Having personally experienced the latest in the consequences of travel related rules mandated by US public officials, I am yet again left wondering if they, and their families, go through these rules that they impose on the general public. Or if they just breeze into their private airport wings and planes. I doubt they take off shoes, belts, and such, or go through irradiated machines. But going through about 3 extra layers of security while transiting is a bit much. Not to mention the extra hours spent relinquishing and reclaiming laptops etc. Frankly, non of these acts makes anything safer. It is akin to the permanently parked police vehicle on the Brooklyn Bridge in NYC since 9-11. What is that supposed to deter?"
Pros: "I have been travelling on the Turkish airline since years and it is definitely the best"
Pros: "I have taken the same route earlier past year Atlanta-Istanbul-Sarajevo ,and return Overall best experience best comfort and definitely beat food"
Cons: "Not mich to be unliked honestly Normally there are long wait lines ,not with Turkish"
Pros: "Just excellent, everything up the standards."
Cons: "We had to wait about one hour after sitting."
Cons: "How come a Business Class doesn't have sleeping masks? Unbelievable."
Cons: "Noticed that you made NO announcement that you were boarding the plane whatsoever both to London and on return. NONE"
Pros: "Kind and professional staff, smooth check-in procedures, comfortable flight."
Cons: "I guess this is not related to the TK airlines itself, but once passengers check in and about to board, there is not toilet, so if you need that facility, you have to go out and through the security screening again."
Pros: "I enjoyed the food service, the hot towel, and the amenity kit.Turkish Airlines is the best out of all airlines I've flown."
Cons: "No personal air breeze, USB did not work to charge my phone, and the seats are a bit old fashioned small."
Pros: "The service was good, inflight amenities were nice."
Pros: "Availability on movies to watch"
Cons: "I've been flying to Greece for many years and this was the worst flight I've ever had! The flight was over packed. My fiancé and I did not get the seats I originally selected. Seats were so small and extremely uncomfortable. We had to wait for about 30' before we took off WITHOUT air conditioning!! That was miserable!!!! Last, I found HAIR in my food!!! Although, the flight we took from Atlanta to Instanbul was one of the best flights I've ever have taken. Mixed emotions.."
Cons: "For a flight this long the seat is very hard after some time. More space is needed between rows. When the person in front of me put his seat back I felt very trapped in my seat."
Pros: "The service and the meals, even in economy class."
Pros: "Everything, fast boarding, good experience overall, turkish airline provides good services for very affordable price, i am pleased"
Cons: "Airport is huge, the walk to gate 701 was long, i thought i would never get there...i think they should arrange some kind of transportation to gates like 701"
Pros: "The staff were all very pleasant. The food service was efficient and tasted good. The cabin was comfortable and there was plenty of entertainment in my seat display. I would fly them again."
Cons: "The flight was VERY long, from Istanbul to Los Angeles. I'm over 6 feet tall so it was difficult to sleep but there is very little the airline can do about this."
Pros: "The food was good, the crew was very professional and friendly."
Cons: "The seats are too crammed and there's barely any room in the economy class."
Cons: "poor customer service and lack of speaking english made the trip very challenging. I don't think i will travel with Turkish air again."
Pros: "Crew is very friendly. The plan is very clean and designed well and fashioned. The entertainer movie is good but the not all the shows."
Cons: "The air condition of the two planes I used was very bad. There is only one type of food for breakfast. There is no much more to watch besides movies; no sitcoms or decomntries found"
Cons: "Wasn't able to go due to the coup and I haven't heard back from anyone and have not received a reimbursement. And when I call it takes more than 30 minutes to reach an actual person."
Pros: "Everyone seemed pretty happy to be at work that morning."
Pros: "Flying crew very helpful extremely nice."
Cons: "They charge me $170.00 without telling me! Very upsetting . People who check us in not helpful at all ( especially managers)"
Pros: "Departure and arrival were on time. Fairly smooth flight"
Cons: "Boarding process was quite strange. Hand checked some travelers but not all with no explanation. Breakfast was a bit "off""
Pros: "I liked the entire trip. The timing was perfect, service inside the aircraft and the pilots were all proffisional. So, every thing moved very well"
Cons: "My suitcase was broken and I don't know in which airport that has happened."
Pros: "The food was great, and the tinted windows allowed me to sleep!"
Pros: "The aircraft was barely half full."
Cons: "Delay due to fog at LHR, but this is not the fault of the airline"
Pros: "Crew brilliant but seat very tight"
Cons: "Boarding procedure slow and hectic"
Cons: "Security in Frankfurt - long lines"
Pros: "Flight departed on time. Crew were friendly and efficient"
Cons: "Boarding seem to be chaotic, no boarding by group or seat number."
Cons: "Will never use Lufthansa again"
Pros: "As previously stated hated having to go through security again"
Pros: "Very Organised and punctual"
Pros: "Pilot kept us informed throughout the flight."
Cons: "Onboard services."
Pros: "Everything except delay"
Cons: "Flight from Toronto to Ottawa was delayed for more than two hours. We spent two hours sitting on the plane/tarmac. Air Canada sucks."
Pros: "Free drinks"
Cons: "Plane land on time"
Pros: "It was not immediately apparent that boarding was in a completely different terminal which was accessible by train, so this lack of info could have cost me arriving in good time as I thought I had sufficient time. I aldo found ground staff at the customer service desk very unsympathetic and unhelpful when I asked for assistance on grounds of ill health. They were quite condescending ."
Cons: "Ground staff poor customer service"
Pros: "Very friendly crew, great seats in economy with lots of legroom."
Pros: "The flight was adequate."
Cons: "Sandwich was extremely unappetising and there were no hot drinks. The worst thing was that in transiting from the SAA flight to the Lufthansa flight we were obliged to go through security which seems unnecessary. The security staff were awful. Bullying, rude and totally unsympathetic to the fact that having brought water from the first plane to the second plane we had to either drink it or throw it away. One guy in particular, a tall greying man evoked the worst stereotypes of brutal secret policemen. Perhaps he formerly worked for Stasi or he was having testosterone problems. Totally unacceptable behaviour."
Pros: "great over all experiance. Don't let the other negative reviews put you off"
Pros: "The Lufthansa app provides updates on plane status and gate number, etc."
Cons: "Delay and food was bad"
Pros: "Did manage to get priority transfer which I requested from Dubrovnik but was told. “We do not do those”"
Cons: "Rest of the flight was bearable nothing write about. Typical cheap alow cost flight"
Pros: "Flight was on time, food good. Even the movie selection was great, but ... (see what I didn't like)"
Cons: "Entertainment (sound) in seat 14K didn't work, despite 1 reboot. Please fix."
Pros: "I especially like the comfortable seats with plenty of legroom. The flight was on time - perfect!"
Pros: "See above"
Pros: "The crew was wonderful and this is consistent with my previous experiences with Lufthansa. The salami sandwich provided was actually very good."
Cons: "The slimline seats were not very comfortable. I would hesitate to fly Lufthansa's narrow bodies for flights greater than 2 hours."
Cons: "Absolutely perfect."
Pros: "the on time scheduled departure"
Cons: "the long complicated walk to terminal"
Pros: "All the staff were friendly and the complimentary food and drink snacks was lovely."
Cons: "Our flights were delayed both on the way there and back"
Pros: "I'm more used to travelling on Ryanair routs so it was a most welcome suprise to experience lufthansa. I went out and back with ye and even though there was a small delay going out I made concections easily. Well done to all your team . Thanks. I will definitely use lufthansa whenever can."
Pros: "DID NOT LIKE MY LUGGAGE GOING MISSING! IT'S STILL MISSING AND, AFTER RECEIVING PROMISES OF DELIVERY TODAY, THERE IS NOW NO RECORD OF MY LUGGAGE!"
Cons: "DID NOT LIKE MY LUGGAGE GOING MISSING. IT'S STILL MISSING AND, AFTER RECEIVING PROMISES OF DELIVERY TODAY, THERE IS NOW NO RECORD OF MY LUGGAGE!"
Pros: "The seats and space was ok. Exit from the plane was directly opposite the passport machines and the exit."
Cons: "The flight was very late leaving meaning I arrived in London over an hour late! With knock on problems!"
Pros: "Usual good service for economy class on this airline"
Pros: "Friendly crew"
Cons: "Plane loaded late then waited on the tarmac, arrived an hour later than scheduled time. This has happened to me on every one of the ten Lufthansa flights I have been on. Apparently they don't know what it is to be on-time."
Cons: "Refusal to board as our flight was a few minutes landing"
Cons: "The crew didn't seem particularly interested in helping anyone and worked hard to avoid eye contact. This was an unpleasant flight at best and given the option I will not likely fly Lufthansa again if given the option. I wish that I had better news to report from this flight. :("
Cons: "None of the flights arrived on schedule. That caused other problems. Overall the trip was terrible. Not sure if I will fly lufthansa again nor recommen."
Pros: "Gave us snacks when flight was delayed"
Cons: "Flight was delayed Entertainment app didn't work"
Cons: "Was a short flight , so really I don't have any negative impression"
Pros: "Staff was very friendly and caring."
Cons: "No entertainment and half sandwich with some cookies was the only food we got."
Pros: "They held the gate for us as we got there about 14 minutes before departure."
Pros: "Clean, friendly environment, friendly staff, even though a bit bossy, but that's the German way (which I am too)."
Cons: "Little space. and NO WIFI. This is really no longer adequate in 2017. In the US, practically all domestic flights have wifi now."
Pros: "787 seat spacing (a UA plane, not LH)"
Cons: "Took first available train , arr. Freising at 9:50. Arrived at Terminal 2 by bus ca. 10:25. I am handicapped and a slow walker, so I got to departure floor ca. `10:40. Waited in line at self-serve check-in; found out that it does not have ability to process numbers (for US address). Attendant was not helpful and nasty. She told me me to go to the regular check-in line, where I waited another 45 minutes. None of the 3 "help" personnel standing around when approached managed to tell me that there was a special counter for handicapped persons. The one at the express self-check-in refused to give me her lasst name or any form of ID (first name Sophia). After waiting an additional 15 minutes for a wheelchair, I was deposited in a waiting area, where a second wheelchair arrived after another long wait. Told me I might not make the plan (I did). Overall a very unpleasant and nasty experience. With the exception of the very nice lady (Mrs. Ilser?? ) who checked in my luggage, none of the other 3 persons at the express and regular check-in spoke decent German or English, and none was helpful (Go there, wait!!!) Barely made the plane in MUC, Heathrow turned out much better than the touted German efficiency. Please forward to Lufthansa customer relations. Dr. W. Hartwig"
Pros: "This was a short haul flight, it didn't have an entertainment system, just plain seats."
Pros: "Check in process was simple and efficient. The crew on the plane were polite and friendly. Flight arrived early."
Cons: "Boarding was a little chaotic. The sandwiches offered were extremely dry."
Pros: "We got there"
Cons: "Had to get a replacement plane when the first one had issues."
Pros: "The staff were great. Food (sandwiches) and drink were included in the service. Music entertainment was included at no extra charge."
Cons: "All good. United and USA domestic carriers need to learn what to do from lufthansa."
Pros: "The crew came round with bottled water multiple times during the trip and even after taking off 15 min late, we still landed 30 mins early and the luggage came out quickly."
Cons: "The meal before landing consisted of nothing but the worst ham sandwich I've ever had the mis-fortune to be served: reminiscent of Bulgarian Airlines in the 80's."
Pros: "On time and smooth"
Pros: "Very friendly crew, clean airplane."
Cons: "Nothing. They did excellent job."
Cons: "Food is looking not fresh and quality is cheep ...."
Cons: "lastminute.com was completely unhelpful in assisting with any changes to my itinerary. They repeatedly provided me with incorrect information that sent me on a wild goose chase."
Cons: "Boarding tool a long time and late take off"
Pros: "Stewards dis perfect job"
Pros: "Everything about the United Airlines portion of the trip was terrific: lots of food & drinks; good entertainment system; good seats even in economy. United really stepped up their game."
Cons: "The seats on the Austria Airlines portion of the trip were very close together & very minimally structured (little padding, depth etc.)"
Pros: "In flight crew worked hard"
Cons: "No lines for boarding - it was a mess And randomly we were asked to check in our bags though Austrian crew had earlier tagged them for carry on"
Pros: "The hotel was nice although I was unable to sleep due to the delays all around concerning my connecting flight. I am thoroughly upset because I contacted the airlines 3 times in May to express my concern with the 30mins layover. And to no avail. My worst concerns are being played out now. It appears that their isn’t any concern from the airlines about this catastrophe impacting so many people. Shame on you."
Cons: "The connecting flight departed before the first flight landed. Then I was given the wrong information of gate departure by airport personnel. After running like crazy to find this gate for departure, the plane had already departed before we even landed. There wasn’t anyone around to help, and finally I found an airport worker who gave me the same incorrect information. She was as perplexed as was I. Finally, she directed me to the information booth where I was booked in a flight the next day. The food voucher was insufficient to cover dinner, i had to pay out of my pocket but I was frugal given the financial situation. The taxi service personnel were rude and it took a long time to taxi me to the hotel where I am unable to sleep because I have an early morning g departure. All in all, between the airport delays getting me to the hotel, lack of proper food and treatment by personnel, I am exhausted and lost sleep in the process."
Cons: "Flight hopelessly delayed leaving Sarajevo. No effort by staff to connect us or hold flights. Missed connection by 15 min. Would not recommend Austrian Airlines. Delays in all parts of this trip - both coming and going"
Pros: "Great to be able to check in bags at the CAT railway station in the morning. Cabin crew were excellent- very friendly and helpful and did two drinks services. Austrian’s cabin crew sets them apart on European routes."
Pros: "Everything was just right."
Cons: "Inside the plane everything was great and the floght atendants were very nice, however in check in I was teated very poorly"
Cons: "When we checked in, we were told we didn't have seats because the plane was overbooked. We waited at the gate for information. The attendants were curt and not helpful, they told us they had no information. After the plane was boarded, we were finally given tickets with seats and rushed onto the plane. When we arrived at the Sarajevo airport, our luggage and the luggage of many passengers did not arrive! We waited in a line for 1.5 hours to put in a claim for our suitcases. It was not a good experience."
Pros: "Timely departure and pleasant staff on board"
Cons: "It was cold during the flight,"
Pros: "I get Airpoints with the flight, crew were lovely."
Cons: "Flight was overbooked, so a few delays (as they were asking if anyone would layover to release a seat) and they were being very strict on the one bag per traveller, but that’s fair enough considering it was busy."
Cons: "They overbooked the flight which delayed boarding but the flight was on time."
Pros: "We had a very tight connection but there was no problem. With only 30 minutes between arrival and departure our checked bags still made the flight."
Cons: "Poor announcements"
Cons: "Flyght was terible"
Pros: "Flight attendants were extremely friendly and considerate of passenger needs. In flight Wi-Fi is free in economy. Good leg space between the rows. Overall it's rare to find such good service now a days."
Cons: "While going to the gate G11 at Vienna airprt, i slipped infront of the gate in presence of 3 male austrian airways staff who were checking there. After i got up i requested if i could get some water and they said they cannot. Finally a co passenger gave me her bottle of water. I ended up actually breaking my leg"
Cons: "They cancel the flight without letting me know!"
Pros: "Not much"
Cons: "Lateness and virtually no food at lunchtime"
Pros: "It's just normal seats with the middle seat blocked for Business class. It's not a true Business class seat by any definition. There is no entertainment system for this flight. I would choose to fly economy for this leg, if given the option as there is no added value to the Business class."
Pros: "The flight was nowhere near full, which was terrific. The crew were excellent, polite and attentive. Everything was on time."
Cons: "I don't remember anything about the food."
Cons: "Complete lack of information and abrupt staff when flight was delayed"
Cons: "When I was boarding all representatives was very unfriendly and I would say they were rude."
Pros: "Great staff, friendly and helpful."
Pros: "Would fly with them anytime."
Cons: "As I was flying from London Heathrow back to Vienna, I had a carry-on that was allowed on my flight with Austrian from Vienna to London. My carry-on weighed 8 kg, like is required by the rules. While boarding my flight, the woman at the counter told me my bag had to be checked because there were too many carry-ons on the flight. I asked her that I keep my bag because I had medication in there, and she didn't listen to me at all. She just kept repeating that i have to check my bag, and then took my bag from me and gave it to the baggage crew there. I didn't want to make a huge scene because the flight is only 2 hours and I hoped i Could deal without my medication during that time, but I found it incredibly, incredibly rude and awful to not listen to a passenger."
Pros: "Staff was very kind. I'm not a needy person, but they offered continuous service."
Cons: "This is for Kayak's app- Usually I get a special meal request through the agent, but could not do it on Kayak's app, and Lufthansa and Austrian did not recognize my booking code from the ticket purchase confirmation email to do it on their website directly. Please look into both issues. This is for my whole trip and not the above mentioned destination."
Pros: "Pleasant flight crews on all flights."
Cons: "Cramped seating in coach."
Pros: ".The crew was pleasant"
Cons: "The flight attendants did a satisfactory job of distributing meals and snacks only if you were awake during their service round. I was resting on one occasion and missed the snack. I was total ignored when I asked for a serving. The boarding process was disorganized and the flight was delayed about an hour. Seat way too small for transatlantic. I weight 62kg and was sitting in a middle seat. Next time I'll have to get an upgrade."
Pros: "We have children and the crew was very helpful in making it an easy boarding process for all of us."
Cons: "Initially we were jammed into a gate area with all guests and it was absolutely horrible and not safe, especially with our kids."
Pros: "Service was spectacular. The United crew was awesome."
Pros: "Everything seemed all right"
Pros: "The crew"
Cons: "The lack of space. It was a good thing it was a short flight"
Pros: "The meal and drink service was quite good. The stewards/stewardesses were very attentive and kind."
Cons: "There is not enough leg room. There is even less room if the person in front of one's seat has the seat reclined. The seats barely recline at all, so sleep is impossible. Sleep would be possible if there were enough room to rest one's head on the tray in front of the seat. This is impossible if the person in front of one's seat has reclined his or her seat. Thus, sleep is totally impossible on this aircraft. The sinks in the bathrooms also need to be deeper and need to drain more quickly."
Cons: "Seats in economy class were crammed with next to no leg room"
Pros: "The only positive aspect about this experience was the crew on board the plane. They were pleasant and efficient."
Cons: "The true cost of this ticket was extremely poorly communicated. The baggage policy was not clear when I purchased my ticket, and I was charged an additional 30 Euros upon boarding to check a bag that met the carry-on size requirements (I had looked this up ahead of time), but because it was in addition to my purse (which fit under the seat), I was forced to pay to check it. Had I been aware that this ticket only permitted a purse-sized carry-on when purchasing the ticket, I would have selected a different ticket/carrier entirely. What was even more confusing was that I had flown on a similar ticket from London to Vienna, and didn't have any issue bringing a carry-on and a purse, so of course I was surprised when they told me I had to pay an additional 30Euro for the same two bags! When I tried to explain this to the agent, she argued with me and was very unhelpful. Overall, a very negative experience on Austrian Air. I will not be returning."
Pros: "Exiting the aircraft."
Cons: "United did not honour the seat assignment that Airfare.com gave me so I sat in a middle seat. But the entire seating plan on United is so bad it should be a violation of the anti torture convention."
Cons: "small and cramped airplane"
Pros: "seats are comfortable, boarding was fast"
Cons: "no choice of food, no entertainment"
Pros: "It was cheap and easy to book"
Cons: "Not being able to check in online, was not able to reserve seat. Even at luggage check in the flight attendants did not allow me to reserve a seat."
Pros: "The flight crew was very nice and the flight was not over crowded"
Cons: "That I could not access wifi."
Pros: "Friendly crews, good coffee"
Cons: "Food is bad, and the reading light doesn't work. Limited selection of movies and tv shows"
Pros: "Great plane good price for plane ticket."
Cons: "You letting me cancel my flight because I couldn’t physically enter the country to board the plane. I will never be using kayak again."
Cons: "New plane"
Pros: "For a short flight, the crew was very hospitable. The seats weren't too uncomfortable."
Cons: "No entertainment but I can understand since it's a short flight. With that said, they could offer USB ports."
Pros: "Left entire family in francfurt with older people that recently had big surgeries because of delayed connection flights Terrible service Delta sucks Never ever again even if you are the last company on earth flying to Europe Next time ill swim the ocean and get to my destination quicker"
Pros: "Seat was nice"
Cons: "Baggage delivery."
Pros: "Crew otherwise very ok"
Cons: "Make sure right you can accommodate all the cabin luggage before allowing it to be taken onboard. I was asked by flight attendant to take my own luggage out because they did not have enough space. I don’t think that this is my job. I traveled with minimal bag onboard. Not my problem and not my job"
Pros: "I slept the entire trip. But I did wake up for refreshments and cookies. It was a short flight. Overall the staff were pleasant. the plan was older so seating was a bit tight. We left on time and no issues during the flight."
Cons: "New planes . More leg room."
Pros: "Beautiful views. Friendly staff"
Cons: "1 hour delay for a 45 mm flight in a small airport. No explanations."
Pros: "Attention service smiles"
Pros: "Staff was nice."
Cons: "Too expensive for no food/snacks, no entertainment, a turbo prop and delayed flight ! Staff was nice."
Pros: "Got food and drinks for free and from very nice flight attendants"
Pros: "Fast and reliable service"
Cons: "Airport in Zagreb is worst organised airport I've ever seen. Despite I come from transot area from Vienna and I want continue to other country with connection flight I must again go through security control. After that there are wrong arrows for navigation to gates (especially gate 16 and above) so if one follows them you go through at least half departure hall then you turn back and at the end of this hall you change floor and go to your gates :("
Cons: "plane personell come to plane 5 minutes after expected boarding time so all passengers should wait. I continue from Zagreb to Wiena and we should go again through security check :( there was long quene and very precisious guards so i came to gate 5 minutes before boarding ends."
Pros: "The flight was on time. The improvement of the airport is amazing. In the past few years my family traveled over Zagreb airport. The old building did not have enough capacity and there were always complaints during our traveling conversations. The new addition is not huge, but very modern and more efficient."
Cons: "There was nothing I did not like."
Pros: "The flight was on time. The crew was pleasant."
Cons: "There was nothing I did not like."
Pros: "Food is excellent so is the entertainment"
Cons: "If the person in front of you reclines...your flight will be horrible. You will have about 5 inches from your face to the chair in front of you"
Cons: "the flight completley canceled from Vienna. i am going to frankfurt to san fransisco, then to los angeles. so another 10 hours was added to my flight tip. Ridiculous!!!"
Cons: "Croatia Airlines caused flight delay due to mechanical difficulties didn't provide adequate connection with following Croatia flight. I lost a day of vacation because they didn't want to accommodate customers and gave out false information."
Pros: "Comfortable plane and flight."
Cons: "Flight departed 2 hours late. "The plane is late" is not much of an explanation."
Cons: "The flight was delayed 5 hours causing us to miss our connecting flight in Zagreb which thus caused us to miss our flight home to the United States resulting in the purchase of a new ticket. Also the Croatia Airlines representatives were extremely unhelpful."
Pros: "Zagreb airport was very good. Clean, good food, not busy etc."
Cons: "1 he late boarding with no explanation from airline"
Pros: "Crew was friendly and it was a nice touch to have a simple, but tasty breakfast provided"
Cons: "Minor issues were having to get a bus to the old airport to board the plane. Arrival in London delayed due to ATC - not Croatia's fault"
Pros: "Great service & nice new airport - took no time at all to get through security."
Pros: "Quick boarding on plane, friendly staff"
Cons: "Small delay"
Pros: "People were nice."
Cons: "None of the staff had any urgency about boarding the plane considering that we were delayed by the previous flight. Luckily, the second leg I had on Croatian Airlines had no urgency either."
Pros: "Efficient and polite crew!"
Pros: "Great snack"
Cons: "Were told we could check in two hours before flight but were locked out of seating till boarding time. We stood for 2 hours while 85 seats were locked up."
Cons: "Having to ride bus to board airplane in Frankfurt."
Cons: "I do not consume wine or food with wine in it. A snack m Croatia airlines is partly wine."
Cons: "I do not consume wine or food with wine in it. A snack m Croatia airlines is partly wine."
Cons: "So delayed out of Frankfurt that we missed our connection."
Pros: "We were sitting at the wrong gate and almost missed the plane but they were looking for us and were glad we got there in time."
Cons: "We were unable to get anything to eat in our section of the airport in spite of being told there was better food after security checkpoint. I realize this was the fault of numerous airport employees who were ill-informed and not Croatian Airlines fault but it was a problem since we arrived two hours early ready for lunch and were unable to get anything to eat until we arrived in Dubrovnik. Kathleen"
Pros: "Free snack and drink. Fast boarding. Cheap prices."
Cons: "The stinky dude I sat next to. But hey you can't win email all..."
Pros: "Was upgraded to business. Food was excellent -- fresh and nutritious. Staff excellent service."
Cons: "Boarding hectic. Gate too small at CDG."
Cons: "Over head bins don't hold average size American suit case . Was not told that when we checked into our flight. When getting ready to board was yelled at by agent because of the size of our suitcase. Was told to stand with the other Americans. Flights are always late. They never land or take off as scheduled."
Pros: "Another short flight. Seemed to go well."
Pros: "The staff handling the problem were on the whole patient and kind. Once we were able to get to a staff to rebook, they tried."
Cons: "There was clearly no plan in place for when a flight is cancelled, how to handle all the passengers' needs quickly and efficiently once the decision was made by the airline to cancel that flight. There was not enough staff when they were needed. There should be emergency staff who can come in for such a problem. Meal vouchers, though spoke of, did not get given out. Even if they were, we could not have used them as we were stuck in a very long and very slowly moving line. Over 3+ hours of waiting, no one from the airline came around to offer even water. They did not try to make sure the the lines stayed a single line - too many people tried to cheat and cut in raising anger, making already frustrated and stressful situation even more so."
Pros: "Going to Croatia. Travelling."
Cons: "In 2016, even for a short flight, it's not possible to fly with a Bombarder 400. I was luky to get a good price but many people who paid a lot more were very upset!"
Pros: "The crew worked above and beyond to make sure everyone was comfortable and happy. Our seats were comfortable, the food was actually edible and quite delicious! I had one of my favorite flights with Lufthansa!"
Cons: "The crew was not able to help us put our luggage up top. Being 5'1, this was almost impossible for me to do on my own."
Pros: "Wonderful staff; very helpful, friendly and efficient."
Cons: "Both flights were late resulted in missing other continuos flights , lost luggage, etc.. !!!!!!"
Cons: "Made us wait past all other flights to London for the day and then declared the flight cancelled (after 9 hours) with extremely poor alternatives. Think this was a once and only."
Cons: "Never made it."
Cons: "They were awful and didn't help when we missed our connection."
Cons: "Flight was delayed over 3 hours, causing me to miss my connecting flight to USA."
Pros: "We had a great experience on Croatia air! They even served a snack!"
Pros: "Flight was on time, staff were courteous, no complaints."
Airlines flying from Bosnia and Herzegovina to England have enacted additional safety measures and adjusted policies to better accommodate travellers. Policies vary by airline.
Daily cleaning, installation of cabin HEPA filters on flights from Bosnia and Herzegovina to England
Masks required on board, masks provided on flights from Bosnia and Herzegovina to England
Social distancing seating
Middle seats unavailable to book on flights from Bosnia and Herzegovina to England
Testing for antibodies, testing for symptoms for flights from Bosnia and Herzegovina to England
Waiving of change fees. Search flexible flights from Bosnia and Herzegovina to England