Lounge was top notch h with great variety of food and drinks. Cabin crew were great. Smooth flight.
My seat 3G did not go down fully and the buttons were not working properly
The staff was not very polite but the flight was very very nice and comfortable and the entertainment was great
Unfortunately delayed 2 hrs due to faulty tyre.. which had to be changed, but better safe than sorry.
accomodating check in staff, friendly flight crew ( a crew member was speaking tactlessly and was overfamiliar with passengers
On arrival to JFK it to 3.5hrs to clear immigration, as only 3 booths open. Almost missed connection
Narelle and Victor were amazing and delivered 1st class customer service
The crew on both flights were courteous and professional. The flights were smooth and on time. Great experience overall. There could have been at least a drink on the flight's JFK - JAX leg.
I didn’t like that I had to be pulled aside to be searched in front of people like a criminal. Even if you had to search people create a room no in front of people. It’s not decent at all. I love to fly with virgin always.
Flight delayed over two hours, very little communication from staff then had to wait 2.25 hrs to clear passport control. Had arrangements for evening ruined as a result.
Delayed suitcase - terrible service to get my suitcase next day, I was informed it would arrive today in the afternoon (Jun/28). Now, I was informed I may or may not receive it until 3 am (Jun/29).
Business class lounge for my gate was closed and no email was sent, causing me to walk back and forth to different gates, etc for over 20 minutes one way. Flight entertainment was mediocre with very poor choices especially for business class cabin. Original flight was cancelled and rebooking was difficult and no reason given for cancellation.
efficient. on time. cabin crew were very professional and very nice to deal with. would definately fly BA again.
Did not like the seating configuration at all with 2+3+2 in business class. Lacking total privacy and comfort
Excellent. The crew and flight were great. Checking in was easy and everyone was very helpful.
I was in a bulkhead seat and my tray table wasn't level. Eating was difficult.
It was great. Enough space and room for legs . Great service to.
Great on board entertainment Tasty food Cattle class obviously crammed but not as bad as shorter hall flights
1. The website didn’t allow me to checkin from London as I have Bangladesh passport with US permanent resident card. This pushed me to sit with my wife in the middle of two aisle seats, terrible experience! 2. BA should allow within 24 hours to checkin with other passport holders to choose better seats. A 2nd verification of travel documents can be done at the desk about immigration status. 3. Food options were poor for vegetarian passengers, try to introduce healthy options avoiding carb-dense food ingredients.
It was perfect. The service was exceptional. I would never want to cross the Atlantic in anyone else's sardine tins.
