Nothing exceptional. No drink of any type, even in first class was provided for the hour and half trip.
Nothing exceptional. No drink of any type, even in first class was provided for the hour and half trip.
Good with British Airways - terrible with American Airlines! Stood at gate for “mechanical problem” - plane delayed. Had to check my personal belonging with 5 empty bins available in plane, desk staff rude!!! Toilet not working- asked “to use working toilet sparingly - it may overflow in cabin!”
The flight was sequentially delayed until it reached two hours. Apparently one pilot failed to show up.
As no headphones/ ear pieces in back of seat for entertainment system, would have been to been offered rather than asking & waiting a long time. I know we are in economy but cost of ticket was high.
Flight got delayed due to a technical issue, but they were quick to find an alternative airplane.
Seriously, not displaying departure gate until very last minute is awful. Specially when you have to take an elevator and then transport to go to the sub-terminal. That’s awful in such a busy airport as Heathrow. And I cannot choose seat on this flight because it’s run by British Airways, even entering locator code.
Somehow I got “offloaded” even though I had my boarding pass and was in transit Food is horrible Staff were nice and cheerful No headphones were provided on 11 hours flight
The staff were very helpful with lots of refreshments on offer. The toilets were clean. The seats were comfortable and entertainment was good. No complaints, it was excellent.
The main flight was OK but the second flight was chaotic with delays
amazing! they were so kind and allowed us to sit on empty seats so we could stretch our legs and sleep good. Food is amazing as well plus dessert in the middle of the flight!
The lack of leg room for a 6 foot person makes for an extremely uncomfortable flight over the pond. Short little puddle jumper from Paris to London and back no big deal, but nine hours in a tiny and unbelievably hard seat makes me not want to do that ever again. This is my third trip to Normandy. FYI.
It was fine, seats were entirely too small. I’m not a huge man, and my hips barely fit in the seat.
In London, everyone was very helpful to make sure all passengers find the next aircraft, as everybody missed their connection due to the late departure in Miami. My mom‘s airplane left two hours after her arrival to London however, for my nephew they only had room on the next flight seven hours later. In the last minute they contacted him and was able to put him on the same flight as my mom./ which we were very thankful for Therefore, all his luggage was on the other aircraft and have not reached Budapest yet.
The design of business class is absolutely horrible. The flight attendants have to cross in front of passengers to pass the food. Passengers have to crawl over other passengers to get to the bathroom or to get to their bag. It’s shocking!! The flight attendants however were superb!
Quick boarding process, slight delays on the tarmac prior to takeoff and a late arrival due to an emergency on the landing runway. Not the fault of the airline at all! Cabin crew was very friendly and the Captain kept the passengers well informed about what was going on
Seats did not recline. That is none of the seats on the plane are designed to recline. If you want food you need to purchase it. We flew round trip Warsaw to London- both flights were late.
The port to insert the headphones was loose and had to hold it the entire time
Every host and pilot were very professional. My next flight would be upgraded from economy to the next group.
During breakfast the fligh attendants missed one side of the plane for tea/coffee. I was on the other side and received tea. Unfortunately my husband and friends did not.
I asked for a window seat and when I got on the plane 24A did not have a window so was very not happy, but good and entertainment was good and the staff was very good, so the only complaint was the seating.