Excellent, Lima to Paris. But Paris to Amsterdam, delayed, missed my flight and KLM treated its missed flights passengers very badly, terribly bad. No hotel accommodation given. Passengers were told to find their own hotel accommodation and claim at reasonable rate and left the booth and literally with armed Police Officers listening to passengers complains. For three hours, after moving by Uber from hotel to hotel and calling and booking online, no hotel was available. I had to return to the airport and seat/sleep on the benches, suffering the cold, and rats running around until my new allocated flight the next day. It was the most terrible KLM treatment even seen and being a Business Class passenger. Still mentally suffering to date as a result.
Much better than the major US Carriers especially in Biz Class.
There was 2 hours delay before boarding and 2 hours delay after boarding while waiting in the plane
A disaster. Air France is a real joke. They overcharge us customers for absolutely nothing. Service was very poor, food was mediocre, entertainment non existent, etc. We paid thousands of dollars for our business class tickets and then we were told in Paris we could not access its lounge. Really Air France ? Congratulations on irritating your customers to the sky high level and ensuring we will do everything in our power to discourage others to travel with you.
Old cabine without flat bed in business for a 12 hour flight is not acceptable
Generally good. The crew is excellent. The food could be better.
Everything went smoothly with Air France. There was a delay in departure which seemed to relate to the immigration services being short staffed.
A couple of minor delays in boarding but very professional and efficient staff.
The crew was great and handled our unexpected detour with proactive communication.
Please serve no god if you must serve dog food
Bussing in a major flight is idiotic. Cabin was too warm. Food was bland and felt old
My flight was diverted to a different airport, not my intended destination. My initial flight was scheduled to Chicago Airport, but they changed it to Washington with just under 8 hours before my departure. As a result, I had to pay an additional $700 to book a new flight to my final destination. I tried contacting Kayak, but they were unable to assist me, even after purchasing travel insurance.
Didn't like the Boeing 787-9 Business Class. I had requested seats A & B for me and my husband, they changed to A & D, separated by the aisle. For the 12 hours duration of the flight we couldn't even see each other! Same for the return flight, a passenger was kind and switched seats, we ended up sitting in the middle 2 seats, still an issue to communicate with a barrier in the middle..
Most of my flights were late; limited notification by Airline representatives, poor entertainment system. Dirty cabins.
Again poor use of old aircraft and old business class seats that show there age.
We liked the comfort and seats. The crew was not very friendly nor did they check on us to see if we needed anything. Had to ask for water several times
Liked the presentation and the seats. Did not care for the crew, they were efficient but not friendly and did not check if we needed anything
The service is awesome. The food is the best of all the airlines we have flown before. Totally enjoyable flight, which is quite unusual.
Average at every level . Poor entertainment selection. Boarding was very poor and disorganized. Flight was late by one hour .
Food could of been a bit more premium, but everything was excellent. LOVED the innovative boarding drinks and terrific service!
Unfriendly, 8 hours delayed, no lounge access even flying business. Don’t fly Brussels
Flight from London was delayed so missed the connecting flight. Taking 2 days to get to destination which should have only taken a few hours.
Bad baggage and people management at boarding forcing me to dispatch my bad despite being the perfect size and respecting everything perfectly, whereas many did not and many free empty spots on the plane as usual… making me loose time and my planned bus at arrival to go to Geneva. Costing me 100 euros extra! So Brussels airlines needs to refund me
On board service was decent. I like the legroom at UA that seems to be more than in other airlines
It was really good because the employees were very nice and fun to talk to. The entertainment was nice because they had plenty of movies to watch.
That was a short flight by the only time I could actually sleep
We waited in line for more than 30 minutes to go through the check in (after the staff summoned us). Once on the plane we had to wait almost two hours before takeoff. The copilot said that it was not their fault but that the plane had arrived late in the first place and lost the slot to leave again because of the heavy traffic, This is completely understandable in our times, but I would have expected a little bit of pampering from the staff. We received a tiny little cup of water because we complained. Not a coffee, not a cookie, no music on the plane, no plugs to recharge your cellphone. It was very cold inside the plane and someone asked for a blanket for a baby - very harsh answer from the staff, no blankets on this plane. I think they should review their instructions and team spirit as traveling is also the experience, not only getting from A to B. And it’s not fun to interact with staff that doesn’t seem like they are enjoying their job. And as far as I know and judging from the cost of the ticket Brussels Airlines it’s not even a low cost!
The crew and the flight were excellent, the food might be better!
Boarding time was a bit slow causing the flight to not leave right at 5 pm,but other than that it was fine.
my husband's monitor did not work. there was a visibly ill family in my husband's row.
TV did not work Special food ordered not honored/not received Response to complaint and request not received Request for window seat but given isle seat even after paying for business class ticket
The TV wasn't working No music for the whole flight from JFK to LOS It was too burring.
I will fly this going forward especially for ORD to EBB and the reverse.
Planes are good. However the entertainement system is slow. The headphones are of low quality and I could hardly hear a movie The movies lack subtitiles
The flight itself was fine. The exception is that my luggage was destroyed, and I filed a claim that I haven't heard from anyone.
No Asian Vegetarian food was available on this sector but only fish and chicken and pasta were offered.
My experience was great. The flight attendants were very helpful and nice, and the food was very good.
The food needs to improve especially the fish as there where only 3 fish cubes in my plate.
Am Wowed I did not ever thought African has such an amazing airline before.
On my return flight the TV did not work the entire flight! They knew it wasn’t working but they let me sit there. The guy sitting nièce to me told me he was ok the previous flight and it wasn’t working. This is business class by the way!
ABSOLUTELY THE WORST AIRLINE. LOST LUGGAGE NO CUSTOMER SERVICE. NEVER BOOK
Good! except for the in-flight announcement which was very poor. The flight attendant was inaudible with her english language throughout the flight. Her communication was bad, very bad. I could not fantom what she was saying in english and she was very fast you could hardly hear or understand what she was communicating. She needs to improve. Thx
There was no food !! We ordered Kosher and they confirmed they would have it but the crew told us that kosher food was “out of stock” We went hungry for 7-8 hours
Extremely Disappointing Experience Boarding was chaotic and poorly managed—we were left standing in the heat for 30–45 minutes with no explanation or apology. As a business class passenger, I was shocked when a staff member rudely refused to let me board after I questioned why I had to check in my carry-on, which contained valuables. Despite explaining my concerns, he remained unreasonably inflexible. Thankfully, the captain intervened and retrieved my bag personally. This same staff member was also loud and disrespectful to several other passengers. Completely unacceptable service.
Flights were okay. Not bad, not good. On time and efficient. Planes are a bit old and run down, even the 787... Casablanca airport, HORRIBLE. no air conditioning, no power outlets, no clear signs to anywhere, old, unfriendly, no restaurants to speak of. Casablanca lounge, HORRIFIC No seats available most of the time, no power outlets working, no food, only water is offered, 1 shower available, unfriendly and inneficient people, no air conditioning, flies and bugs everywhere, extremely old seats and unconfortable. Although with some cleaning crew present, toilettes are .... not too clean.
It will be my last choice to fly this airline It was the first time to fly with them Everything extremely bad Nothing good about them Very filthy Bad service Bad food quality Bad boarding Very bad lounge. Actually it doesn’t meet the definition of lounge
Plane is dirty Food quality poor Service was not good Lounge extremely bad
On line check was unavailable even tho I was receiving emails to check in and select my seat. At the gate was told all seats were taken ahead of time and was pre assigned a bad seat. When could you check in the choose a seat ???? The ran out of all food choices in business class !!! I had nothing to eat. They told me to pre order a special meal. I don’t want a special meal I was a regular meal. Seats very uncomfortable for business class prices.
Delays with no communication. Broken business class seat and no one seems to care or help.
I lost my connection flight from Casablanca to Marrakech because we arrived late to Casablanca. I had to rent a car to continue my trip . I need refunds
