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The consistency with Singapore Airlines is fantastic. Crew are always brilliant and food delicious in business class

Best service airline. The cabin crew is attentive and friendly. Inflight entertainment system is good

Service was top notch and the attention to passengers is great. Takeoff and landing was on schedule. Food selection is good

Airline should consider adding a small meal at the last leg of the flight, right now there is 7 hours of no meal break.

The business class seats were very uncomfortable. When in lie flat position my legs were very restricted.

Lounge a access was excellent as was the attentiveness and service from the crew as always. The food and drink supplied were of good quality. The entertainment system had a good selection and I liked the mapping system supplied. However the screen wild have been bigger and the operation a little smoother to navigate. The seats were barely comfortable, but adequate.

Headwind delayed our flight which wasn’t the airlines fault

Food from Surabaya was below average but from Singapore is much better

Horrendous. We upgraded and they took the money but cancelled one of our tickets. The recline action didn’t work on the seats for the flight from Singapore to London, pre booked meals but they seemed to have disappeared as well.. Phone customer service was horrendous. Took 5 phone calls and no fix. Craig at the airport was the only one who seemed to be able to get the ticket back.

Very good flight from Boarding to landing -efficient and comfortable with decent entertainment options

Jet star delayed both trips with poor communication. Passengers were made to change gates often and then left to stand with no seating. As someone getting over surgery this was very trying.

Delayed twice. Poor communication and people made to change gates too often.

Excellent help with Wife needing disability access at Brisbane airport

The flight was delayed by 2 hours but the Jetstar crew were fantastic.

Late leaving and desintuon board showed ‘gate closed’ when they hadn’t even commenced boarding!

Flight was delayed more than 1.5 hours. Gate changed multiple times

The good thing is that the flight got us from Darwin to Brisbane. However, it would have to be the most uncomfortable flight I have ever taken and if I can possibly avoid flying Jetstar again, I will.

no announcement about why we where delayed which is very poor

It was better than I expected. Thought $5 for a small cup of tea was a bit much!

Overall good trip I find seats a bit hard. We were waiting on board for about an hour for 2 passengers with some document issue. This main our arrival late for our pickup person.