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We were over an hour late taking off when the flight was already a late in the flight. Was very warm for most of the flight to the point that it was uncomfortable.

Flight on time. New plane. No entertainment screen just device. No offer of water. Didn’t order food.

Jet star delayed both trips with poor communication. Passengers were made to change gates often and then left to stand with no seating. As someone getting over surgery this was very trying.

stuck in the aircraft for over three hours due to engineering work, significantly delayed and made a lot of passengers missed the connecting transport, no mention any compensation

Very quiet plane!! One of the quietest planes we have been on.

Comfortable seats, boarding was easy and staff were very nice.

The crew were great. The seat was older than an old Holden with a big metal bar sticking right into my back. The passenger next to me complained that hers was the same. The pre purchase system for food was disappointing as the pie/quiche took 20 mins to warm up, arrived too hot and with no utensils. It was one of the most uncomfortable flights I've ever been on.

The flight was over an hour late due to staff shortages and due to it being the last evening flight, I got back to Sydney very late

This was the most horrific experience we have ever had. I would advise people to steer clear of this airline at all costs.

The plane was new. There are two rows of business 2 x 2, but the seat pitch is the same as the rest of the plane (3 x 3). Carry ons must be weighed and tagged before boarding. Do this at home to avoid nasty surprises.