Very bad service and food variety will never come back again
My baby was with me it was really good experience with emirates
Fantastic as ever. Great staff super catering and excellent service.
Flight and entertainment great. Food needs to be improved, only one choice on the menu. Staff worked well throughout.
Most aspects of the flight were great! The entertainment was mediocre, though, which made such a long flight less enjoyable.
Everything was superb, only bad point was that the fast track on London Heathrow arrivals was not handed out to me and I had to go back to the gate to collect it.
Superb experience. I hope they bring back the fast track option at Heathrow immigration.
Check-in counter at the airport took more than an hour of standing in queue with online checkin. And after entering the gate the flight delayed more than 30 mins.
I liked theAVML food. Taste was alright and quantity was enough. Sometimes during the flight I felt that the smell from toilet was coming to the cabin
You can improve in many ways First the crew in general is good, but needs to work with passion to their works not like robots Second, collecting the ear headphones long time before landing is strange The crew should deal with the passengers with respect and descent way not like giving orders
They rescheduled my flight two times with any reason that effects my schedule alot it was the worse trip ever
When we checked in at the Siem Reap Airport in Cambodia, we were only given three boarding passes and told that we would have to check in with American when we arrived in Boston. This was a source of stress for us. After we landed in Boston, we had a long passage from Terminal E to Terminal B (American Airline ticketing counter). Because the electronic ticketing kiosks for check-in would not recognize our Confirmation Code, we had to wait for an hour in a long line where only two AA reps were taking care of Special Services passengers. In many years of both business and recreational travel, I have never had this experience. I would expect more from AA being in partnership with other airlines to do a better job with this.
Friendly and discreet staff. Could have done with a few more offers of water/snacks overnight. Movie and tv selection notably poor. Seats not especially comfortable
This trip was the most comfortable one I have ever experienced, the team was excellent and very helpful. I am so glad I picked Qatar Airways.
Good staff, good intent, decent entertainment. More seat space would always be of benefit
Boarding procedures are very tiring. We have to clear security twice for our connecting flights from Doha. Also every time we board flights we have to show boarding passes 5-6 times.
Better service is needed. I booked for Qatar but I was switched to American way after I bought my tickets.
In spite of placing requests for vegetarian food, I didn’t get it because they ran out of stock. According to crew, only fixed number of vegetarian orders will be carried. Typically, they should have checked and served those who had specifically requested. I was one of those to get the food last.
Found out we were limited to one carry on item per person as we checked in and weight. This requirement has never happened to us before. Then we get on the plane and it's apparent why. There is barely any space on this plane. I sat in the middle row middle seat and shared a single section of leg room with the stranger next to me. Had to put my backpack in the overhead which barely fit and made it so I didn't want to bother getting my things out of it later like my eye mask. There was an angry man complaining about his seat and demanding to be switched for a good 15 to 20 minutes as we were boarding. To the flight attendants' credit, they didn't give into him (not that they could have), but it definitely made for an unpleasant experience. Also there was a child running up and down the aisle during the flight including takeoff and landing. The crew told the parents but they just smiled and continued letting the kid do this. This was p annoying and not to mention dangerous for the kid
No attention paid to passengers asking for simple things such as water. Only 2 meals throughout a 16-hour flight. Crew Needs to pay better attention to flight attendant call buttons.
The staff was excellent. They checked on my needs at the appropriate amount, letting me sleep when I needed, checking up when I was awake.
Maybe some more information as to why the flight got delayed I understand may be tell your customers that missiles were fired at a specific airport wouldn't be reassuring to the customers and would cause mayhem but something like recent events have cause a delay on your flight or smth
Seats were very comfortable and the staff too was very friendly.
I booked tickets for a family of five and specifically paid extra to select our seats together. We spent nearly $1,000 extra (around $100 per seat) for extra legroom so we could sit near each other. However, despite paying for this, we ended up being separated on the flight. This caused a major issue for our family because my parents do not speak English and rely on me to translate and assist them during the journey. I do not understand why Etihad changed our reserved seats without explanation. I am extremely dissatisfied with this experience. I expect the airline to do better, and I am requesting a full refund for the seat selection fees we paid.
I liked the crew, the food and the foot space. I did not like the comfort of the seats.
In Colombo when I-drop my baggage Sri Lanka air line crew not polite way talk very rude
Etihad seems to have a very strict luggage enforcement. I am a very light passenger compared to other passengers which are mainly heavier. I do not understood why airlines enforce the weight restriction so strictly. I was overweight luggage of 1.5kg, but am probably 10+kg lighter than the average passenger. Other airlines are far more accommodating. Poor customer service as far as I am concerned. If weight is such an important issue to an airline they should charge passengers by total amount of body weight plus luggage. To me just ridiculous.
This flight was a dreamliner so I think the space was ok for the legs, but the option for food was again limited and the crew was same.
The seat was like there is no leg space....there were no proper option for food in the airline. It seemed like the airline was at brink of bankruptcy. The crew was helpful except for a few.
Bad. Flight was very uncomfortable with narrow and shallow seats, very little food and water. I will not fly etihad again.
Very poor. The flight was delayed for over an hour. Also, our baggage, including that of many passengers, approimately 180 bags did not arrive, and we are yet to receive it.
Poor, They have damaged my luggage and I have filed a claim at Colombo airport. They promised I will be in touch by the team within next 2 days but there is no One contacted me at all after 1 week. I then follow up again and received an email acknowledging my claim and claimed that they will reply in 12 days on investigation. Again, no response at all after that… Very disappointing…
All good, on time, depart.only bad side was, airxraft is too old to be in business.hope ailine will manage somethinv somewhat.all good
Was good, comparatively. A330, with good crew set.on time depature. And crew try there best, to make thing efficient.
Spesific ,Crew and cabin manager, look after all pax on board despite being in a old A320 equipment.Got free seat upgrade as well,but old style seats, no much comfert on it.But food and the spesific crew, was amazing.maintain airlanka standerd.the cabin manager, who was so much keen,keen operate as per SOP.
The staff was absolutely phenomenal but the other elements of Sri Lankan Airlines need some serious adjustments. The day started off with terrible news that the flight was cancelled from Male and that the plane went to Malta. As an American, when such delays occur, the airlines find suitable ways to accommodate their customers such as putting them in an Airport hotel or lounge while waiting for the next flight. A 1.5 hour trip turned into 12 hours with no accommodations from the Airlines except a ticket to eat breakfast. For such a Billion dollar industry, a cheap breakfast is an insult toward the customer and something greater should have been done.
Many changes need to be addressed from airport check in to flight departure. If they observe other major airlines, then they can expect what Sri Lankan airlines need to update their procedures.
Smooth takeoff and landing. Best service experience in all our travels over the years. Caring and attentive crew. Loved our flight to and fro.
not looking like a national flag carrier.. both the ground team and flight team are far from being kind and helpful. Not sure what's wrong.
I m not good serves poor serves I m m fake company kayak ok plzz my help my ticket cancel my tripe ok
Aircraft condition poor, no inflight entertainment, broken seats, seats worn, split armrests, flat seat cushions and seat would recline. Aircraft needs refitting completely!
I had a camera bag that exceeded the 10kg allowance for hand luggage. I am 67 years old and have been travelling will my cameras and lenses all over the world and have not paid once for the excess weight. Also, even if I wanted to check in the bag, I can’t due to lithium batteries and delicate equipment. Air India should review their policies. Or is it just a cash grab. I had to pay additional 7000 rupees.
Other than the inflight video screen freezing for about four hours everything else was brilliant.
The flight was dirty. The screens were not working and people were restless. Food and staff was okay.
The diviced in front of the seat was not working. The waiting in the checking area was a catastrophe. Too many hours waiting for the boarding pass.
The aircraft was newer 777 model and had comfortable seats and plenty of leg room even for basic economic ticket. Air India is upgrading their fleet and I was fortunate to fly on one of the newer aircraft this time. The direct flight is definitely convenient if you do not mind sitting in the aircraft for 15+ hours
This is more about the Mumbai airport from where I boarded this flight, no-one should choose to take a connecting flight from Mumbai. They have very bad management, additional and unnecessary screening procedures which definitely don't increase the security aspect but definitely add to travelers frustration. On top of that, they changed gates of flights at the absolute last minute without making necessary arrangements for people (especially with kids) to get from one end of a large airport to another. Absolute chaos and a nightmare of an airport.
The flight was very good, it was on time at the take off and before time at landing. Overall it was a great experience !!!
Food was below average. Lights were on working so could not read. Monitor were not working so could not see any entertainment. Overall very poor.
The Flight was delayed. They didn't notify. I was stranded, and was roaming here and there with my hand luggage at the Delhi Airport. After 2 long hours, someone finally found to escort me out of the airport to the hotel. Even at the hotel, we had issues with food bill payments. The hotel AC didn't work. The hotel bathroom was leaking of water. The hotel fridge didn't work. In the airlines, the entertainment system didn't work. Everything was self-service. The flight was old and shaky. This is the most horrible experience in any airline whatsoever. Despite being a patriotic Indian, I have blacklisted Air India from my future travels.
