Klm start boarding while somw air issue in the plan
The service was great. However the lounge only gets passing grade
I appreciate that KLM was proactive in informing me of the 2 hour delay which enabled me to replan my travel. It was a bit stressful not knowing whether my connection from Montreal to Ottawa was happening. But the ground and air crew did a good job at comforting and assuring me.
Cabin crew professional, polite and friendly, boarding was seemless, but come on KLM surely you can do better than a pack of cheesy biscuits as an inflight snack
Overall very positive. Boarding was quick and organized. Cabin was clean and seats were reasonably comfortable. Cabin crew was excellent and the meals provided were also of good quality
This fight left ahead of time which meant it arrived early which was great. Staff were very professional, but as with all these Short hop Flights the food was a disappointing snack There was no entertainment on this flight, but I did not expect any
They only had vegetarian food left on the flight which I wasn’t happy about. I didn’t get any food to eat at all.
Overall very poor. Flight was disorganised, staff were rude and this is my second experience with KLM that I've had baggage go missing. It feels like, if you are an economy customer, KLM staff do not show you any care. I shall never fly with KLM again. Worst airline in Europe
Good food. Excellent crew service. Clean aircraft. Narrow seats and isle.
There was fog in Amsterdam so many flights were delayed because of the weather. Air France knew that the flight would be delayed by two hours but still boarded the plane on time. Instead of letting the passengers wait at the gate we were crammed into the plane. It was uncomfortable. No refreshments were given. I couldn’t charge my devices onboard.
Straight forward checking as long as you have completed every single detail online, prior to checking day. Efficient boarding, seating is ok for a two hour flight. Fulfilledour travel requirements from Manchester to Marseille.
I couldn’t understand the aircraft tannoy announcements I was in seat 20C - nobody in our row could either. Speakers a bit too quiet plus messages read out too fast. Otherwise excellent flight. (Flight delayed by 50 mins)
This was the worst boarding ever. We were kept in the boarding bus for almost 40 minutes without any information or update. Very uncomfortable beings squished with another 50 people and not knowing what was happening.
I bought my flight, insurance etc early and paid over £200. But had i waited until closer the time the price was much cheaper, i appreciate that it could've been more expensive but it wasn't. A better discount for booking early would be better than your current one
The flight arrived within 15 minutes of schedule. We hate the cattle-like boarding process seen often in Europe. After your boarding pass is checked by the airline staff, you wait standing up in an area with no seating for several minutes.
ontime and super quick boarding and disembarking. I made it in 6 min from airplane through passport control to the train platformin Cologne. Amazingly quick airport.
There plane had a technical pricken so we had to disembark, but the replacement aircraft was provided within one hour so there was not much delay.
Miserable staff did not want to be there. Very poor atmosphere boarding. Then just basic flight.
We were diverted to warsaw and there was zero information. We were just forced to disembark and off we go good luck the reat of the way. We all had to go our ways to find a way home!!!! Horrible horrible and it cost us alot of money to get a hotel and trains 4:30 pm next day.
Long delay was made worse by lack of information and long time in queue waiting for the plane to arrive