Find cheap flights from Detroit to Scotland

Pros: "After we missed our flight, we were provided with terrible customer service."
Cons: "We were told to go to the wrong gate. After we missed our flight, we were charged 880 USD to book for the identical flight the following day. We were taken around in circles inside the airport. Absolutely unacceptable. Would not recommend."

Pros: "Customer service on point. Great food, comfortable seats. Availability of 2 check in bags is helpful for those who traveling for a longer time."

Cons: "On time"

Cons: "Personal and service were grea!"

Pros: "The check in assistant put us on an earlier flight to Istanbul we didn’t mind as our next flight was at 8pm so had hoped to leave the airport."

Pros: "The flight from Dubai was fine. I am not a big fan of Dubai but their check-in and boarding process is efficient and straight forward."
Cons: "The food on this short flight was not very good and looked liked it had some age to it. I chose not to eat it."

Cons: "Cabin temperature was very cold"

Cons: "The booking experience was exceptionally bad. Never again through you."

Pros: "Service, professionalism"
Cons: "Food is good but very bland."

Pros: "I like the fact that they were ready to inform the New York passengers of the boarding time at instanbul. I was able to go through the security faster than the other passengers."
Cons: "I didn't like the food. It taste sour. The foods needs improvement."

Pros: "The service, the food. The staff is very friendly and helpful."

Cons: "Turkish airlines should have accommodated the delayed flights by waiting for the passengers to make it to the gates especially if the delay was 3 minutes to catch the next flight. Then business transfer desk just gave the run around and finally rebooked me to Dubai instead of Abu Dhabi with a five hour delay"

Pros: "The amount of food and drinks we got was perfect, the movies, shows and other entertainment options were plenty and they had a great selection, and the sleep kit (slippers, socks, lip balm, etc) was very much appreciated and helpful. The staff were nice and professional."

Pros: "On board catering and new planes are a plus"

Cons: "Service was so bad from Istanbul to Kabul"

Pros: "The landing."
Cons: "My special meal had been canceled."

Pros: "Entertainment was good"
Cons: "Economy was tight."

Cons: "Lost my baggage and didn’t get any clear answer about it"

Pros: "The service was great, the flight was timely, attendants were friendly."
Cons: "The vegetarian option could have been better (it was noodles with red sauce)."

Pros: "I love Turkish airlines, expecially when it's a connection flight to Istanbul. I am an American citizen living in USA and my wife and I travel to Egypt quite frequently. We have realized the big distinction in services when we travel from USA to Turkey VS Turkey to Egypt . The USA to Egypt staff was great, especially the ones at dulles airport."
Cons: "The only problem I had with that was the infant Bassinet, it was extremely uncomfortable for our baby"

Pros: "The food, when you get what you ask for, isn't bad"
Cons: "Rude attendants, running out of food frequently, not getting options, intermittently working entertainment with poor choices."

Pros: "Everything"
Cons: "nothing"

Pros: "Movie options and food"
Cons: "Not enough leg room"

Cons: "Flight was canceled and I missed all subsequent connections"

Pros: "They shipped my dog from Tel Aviv perfectly. No problems."
Cons: "The laptops and Ipads are removed from the cabin"

Cons: "Economy isn't supposed to be amazing but those seats need help"

Pros: "I thought the flight attendants were excellent!! They were the best crews since the beginning of our journey. I wish I had their names. They were one young lady and a tall man. Thank you very very much!!"
Cons: "I feel the seats are too narrow and space too tight. Other than that, all good!"

Pros: "I always fly Turkish Air when I can. I like it a lot"
Cons: "This flight was a standard deviation below the usual quality. The crew seemed inexperienced, and the service was slow. The business-class cabin was only about 40% occupied, and yet the crew seemed unable to provide quick service. As I say, this is not normally the case, but it was a little disappointing."

Pros: "The entertainment specially the Turkish airline safety part"
Cons: "for short trip no need for mugabelat before food"

Pros: "The entertainment and food choices are great, and staff is kind and ready to help."
Cons: "The line to check in & get our boarding passes was ridiculously long -- it took us about an hour of just waiting in line before even getting to security."

Cons: "Forced me to take beed as Chicken wasnt available. Very reluctant to arrange for an alternative option, and this is after they were already running behind on serving dinner."

Cons: "to hot, very hot!!! ו suffered too much"

Pros: "The crew was friendly. The entertainment package was good."
Cons: "The food was terrible. Very dry. Warm at best. The temperature of the cabin was too warm. Passengers were fanning themselves to try to cool down. Water should have been offered more frequently. The crew was noisy as they passed through the aisles, making it difficult to sleep."

Cons: "You broke my suitcase"

Pros: "Nothing"
Cons: "Staff was rude, was so bad cannot even use word customer service to describe it"

Pros: "Na"
Cons: "Na"

Pros: "The crew, the boarding , the entertainment,"
Cons: "The food was not up to expectations"

Pros: "Same problem coming back, my flight IST to IAD missed because my my layover was only one hour, and when I got the desk of my connecting flight, I was not allowed to board, even though there were last few passengers were still moving to the plane. This time I had to spend another 8 hours on IST."
Cons: "I would have like quite a few things, but delays which were not uncontrollable ruined my whole trip"

Pros: "Facilities available, crew members friendly approach"
Cons: "Airport terminal and boarding staff did not speak english. Only said sorry and did not try to change 7 different seats for our family."

Pros: "The quality of service, food and beverage variety, entertainment selection, and overall aircraft condition were superb. From the fresh flowers in the toilet rooms to the selection of top shelf alcohol, it was all first class, and all of this in economy. People who have not flown them will be amazed."
Cons: "The only thing I was disappointed in was the fact that the aircraft was a Boeing 777 which is new, but less roomy than the Airbus A330."

Pros: "Loved the food. The crew members were extremely dedicated to making your flight go smoothly. They were very good."
Cons: "Bumpy on the way back."

Pros: "I liked the food and the vegetarian options. Also the the movies were updated and it had a lot to choose from"

Cons: "YOU destroy the traveler Luggage at this trip and there is some items missing . Thank you"

Pros: "I liked the good timing and the comfort seats with good service."
Cons: "I wish if they give more than one bag with more weight to be 2 traveling bags and 40 kg for both."

Pros: "Good"
Cons: "Kool airline"

Cons: "The service is slow and flight crew do not go out of their way to connect or provide extra service. In fact they"

Pros: "Friendly crew"
Cons: "1- Flight was delayed for 2 hours although weather conditions were perfect,, OK, sometimes it happens. No apology or explanation we're given 2- Entertainment screen did not work for the 10 hour flight. Told the attendant multiple times. It did not function in all the seats not only mine"

Pros: "Excellent service"
Cons: "Going on the bus to the plane"

Cons: "From Istanbul to Karachi turkish used old plane - In business class there is a major difference in seats and all other things as compared to newer planes. On their website at the time of sale they show the newer plane and its business class. SO overall did not felt right due to older style seats- However staff was still very courteous and pleasant"

Pros: "Crew did an outstanding job"

Pros: "Saftey measures great"
Cons: "Serve alcohol :)"

Pros: "Nice airline attendants!"
Cons: "Enforcing people wear masks over their noses!"

Cons: "It was great! Nice job Delta !"

Cons: "Better choices for food"

Cons: "Better space. Better service. Terrible directions"

Pros: "live tv, watched the formula one race"
Cons: "Seats were not comfortable, and the side panel at my feet was broken off and i could see through the floor of the plane"

Cons: "WiFi didn’t work at all."

Cons: "Great"

Pros: "Friendly fast service to Albany"
Cons: "The EXTRA upgrade price from coach was a little bit better than economy coach but not much."

Cons: "WiFi"

Cons: "No meal option and my video screen volume did not work"

Pros: "All was good"
Cons: "All was good"

Cons: "It was perfect."

Pros: "Lots of in flightentertainment options"

Pros: "Delta personnel at DTW knew they were overwhelmed and did everything they could to mitigate the problems."
Cons: "Delta should have had more than 3 staff on to check in 300 people."

Pros: "see above"

Pros: "Everything went smoothly. Baggage was at carousel before we were, a first."
Cons: "Everything was fine."

Pros: "Bags check-in at DTW Security Check at DTW Boarding at DTW"
Cons: "Food is very very bad on Delta in general for Vegetarian Indians."

Pros: "Convenience. Smooth ride. On time. Great staff."
Cons: "N/A"

Pros: "Nicer plane"
Cons: "One stewardess almonds mowed me down with cart"

Pros: "Not comfortable and not helpful"
Cons: "Some rude staffs , not helpful"

Cons: "Terrible landing"

Pros: "Quick and easy."

Pros: "Pleasant."
Cons: "It was scheduled so late at night."

Cons: "Crowded seatibg"

Pros: "My upgrade was fabulous!"

Pros: "Excellent very good"
Cons: "Good service excellent"

Cons: "Bad information about delays"

Pros: "Swift travel!"

Cons: "Food."

Cons: "I began asking for my wheelchair escort the minute I got off the plane. I was assured in Houston they would be there when I got to Detroit. They were not. The request was clearly spelled out on my boarding pass along with my personal oxygen equipment information. I kept asking different staff and they would call for me then say somebody would be there. I waited for an entire hour and only when I started to cry did somebody do something. It was terribly stressful."

Cons: "Layover"

Pros: "ditto above"
Cons: "ditto above"

Pros: "Nothing bad and nothing particularly good."

Cons: "Hard to get comfortable even in easy comfort but easy comfort is better than typica arats."

Cons: "Goog"

Pros: "on time, clean, prompt."

Pros: "Updated plane, movies are old but a verity"
Cons: "Lost two pieces of luggage"

Pros: "Very professionals"
Cons: "N/A"

Pros: "Able to watch an interview. Then part of a movie which makes the time fly."
Cons: "Late departure. Late arrival. So I got my car and landed in terrible traffic. Which I had hoped to avoid."

Pros: "I appreciated the kindness of the staff at each of our stops. From beginning to end they were polite, helpful, and kind!"

Cons: "Seating was tight"

Cons: "Plane was hot but that seems common for these small planes during the summer."

Cons: "The food was supposed to be hot chicken was served cold"

Cons: "Amazing"

Pros: "Airplane was good, boarding was fast."
Cons: "Did not have the fruit and cheese plate."

Pros: "Very friendly and efficient. Food was hot and red wine excellent."

Pros: "Don't know yet. We're still waiting to leave."
Cons: "That you're asking how it was before I left."

Pros: "No issues"

Cons: "Boarding of all economy passengers was done on first come and stand in line, first served basis with no zone separation. This caused aisle congestion. I was randomly asked to check in my standard size carry one although many passengers with larger bags were allowed to take them with them. Overall there was a lack of planned approach."

Pros: "Flight landed on time"
Cons: "Gate was constantly changed with no audible notification at the gate and boarding process was mayhem"

Pros: "The crew were really friendly and made sure we were looked after."

Cons: "Mine crew 2 ladies"

Pros: "The food was excellent, and the crew was nice"
Cons: "There was a delay on the boarding and they didn't provide a reason."

Cons: "Need air flow, seats were extremely uncomfortable, delayed flight. Munich airport staff was rude at the Business Lounge. Lied to us."

Pros: "There were many comforts to the plane even in economy."
Cons: "There is little leg room in economy for someone over 5’11”"

Pros: "Entertainment on Detroit flight was great as well as the seating, food, and crew.."

Pros: "Great service, great crew! If available, will choose Lufthansa for my next flight! Friendly crew, smooth flying, great entertainment choices."

Cons: "never got to goddamn frankfurt"

Pros: "The flight was smooth. The timing of the flight arrival and immigration was perfect. More than enough time to clear that process. The airline crew on board was professional and pleasaht"
Cons: "The seating was very close. Not enough room to sleep comfortably."

Cons: "Connection very very tight and stressful Had to run to connecting flight and just made it by <1 minute"

Cons: "Boarding was a zoo as the system was down -not very organized either. There was one crew member who was extremely rude and even as people boarded by her section did not greet people. Skipped a few rows with drinks and then told them there was no time to bring even a glass of water. Fortunately another crew member (who we also asked as they went by) brought water to those she had skipped who wanted it. My TV monitor was not working. Aging planes - need a thorough cleaning. The announcements were garbled and very difficult to hear."

Pros: "Crew. Courteous, engaging and supportive, of-course with a smile."
Cons: "Nothing on this flight"

Cons: "WiFi didn’t work most of flight and when it did required payment."

Pros: "Crew friendly"
Cons: "Waiting in the line long then expect"

Pros: "Very pleasant experience. Seats were comfortable! Nice to get a pillow and blanket at each seat. Also that the tv had a space for a USB plug!"

Pros: "Crews were very friendly"

Pros: "Flight was on time, boarding went smoothly. Seats not too comfy, knee room seems to be shrinking with every flight (transatlantic routes mostly)."
Cons: "I like wathcing European movies (German, French, etc.) when flying LH, but unfortunately they rarely have English subtitles."

Pros: "Great, polite, and well dressed flight attendants. All flight attendants treated us with care, they were kind, and provided exceptional service."

Pros: "Great business class seats. Plenty of room and comfortable."

Pros: "I arrived at my destination completely unstressed."
Cons: "Security checks, but this is unavoidable"

Pros: "The temperature was moderate, not as cold as ususl. Stewards were very nice."
Cons: "Our seats were at the very back and the flight was quite bumpy at times. It left a bit late due to passengers not showing up and having to remove luggage. They wouldn't allow my husband to use his backpack as a personal item he had to count it as a carryon despite others having more carryon items."

Pros: "Everything was great. The crew couldn’t have been more friendly or accommodating. It was a very enjoyable experience."

Pros: "food, entertainment and most of the crew was great"
Cons: "Early boarding and then got yelled at for showing up 3min after official boarding time on ticket. no air vents for each seat. massive heat in airplane while waiting for taxiing"

Pros: "Everything. The flight was great and the staff were awesome. Thanks Lufthansa."
Cons: "Nothing, all was great."

Pros: "The service was fast. The employees were kind."

Cons: "Food on flight Detroit - Frankfurt was terrible."

Pros: "Great crew and service."
Cons: "The online check-in didn’t let me select Green Card only Visa. I couldn’t check in and when I called Lufthansa I was on wait for over 30 minutes. When I finally got to speak to someone, this person couldn’t help me. I got terrible seats because of this, luckily they could switch me to a better seat right before the flight. Think Online check-in should be arranged better."

Pros: "Crew was very helpful."
Cons: "Food for Indian vegetarian meal was very poor. Idea of chickpeas in transatlantic flight is not good! Crew did help out and offer another option!"

Cons: "the flight info was off"

Cons: "entertainment was not working! the flight to Frankfurt was late and I missed the connection to rome! crew told me to run for the connection but ad the gate they told me they had already put me on a later flight! no need to run like crazy across the airport if they had me already booked me on a later flight! missed my train connection in rome to bari...asked the airport lufthansa rep. to put me on a flight to bari but they told me they couldn't do it although there was a flight available!"

Pros: "Nothing"
Cons: "Airlines Front desk delay, long boarding , poor food"

Pros: "WiFi on long flight from Detroit to Frankfurt"

Pros: "Service is outstanding in economy and puts US airlines to shame. Lufthansa is the best way to fly to Europe."
Cons: "Clearing passport control in Frankfurt is very slow. The setup is not very good for a world class airport. You need to give yourself at least an hour."

Pros: "Tans it time to Amman is too long and that is the most distressing"

Pros: "Comfortalble trip"
Cons: "Boarding delay"

Cons: "Didn't happen yet."

Cons: "Not well organized and food is unhealthy"

Pros: "The Lufthansa flight and crew were fantastic. Nice plane with amenities. It was far better than our return flight on Air Canada."
Cons: "My return on Air Canada."

Cons: "Being asked, when other passengers were around me, how much money I cary with me. This is a dangerous thing. I don't know whom I travel with, and I felt at risk knowing that other people know how much cash I have with me. Plus, the money were counted on the passageway to the plane, with people walking by. I strongly believe that you should change the method you ask and check passengers for cash. I heard other details that I shouldn't hear from another women who was also checked. What I ask is PRIVACY."

Pros: "The seats were comfortable (economy), headrest excellent. Crew especially hospitable. Good food. It was nice to be offered drinks and food without extra charge, including alcoholic drinks ( even though we did not drink on the flight). I appreciate that Lufthansa does not charge for checked bag, food etc and hope to fly again on Lufthansa."
Cons: "Having to pay for seat reservation ahead of the flight. I did not understand how seat selection would work and wanted to be sure my husband and I were seated together. I think I paid extra fees unnecessarily. It would be helpful to have better information."

Pros: "The flight from DTW to FRA was made that much better by a particular flight attendant who actually remembered it was my first time flying. She checked with me personally as we were disembarking in FRA to see how my flight was. I unfortunately did not catch her name, but she was the highlight of the flight. If I fly again, I will definitely fly Lufthansa for flight crew like her. I skipped the evening meal as I was feeling unwell, but I had the breakfast. The fresh fruit, and especially the watermelon was delicious. There just wasn't enough of it."
Cons: "The seat cushion was rather stiff and made the 8-hour-long flight just a tad uncomfortable."

Pros: "On time and friendly crew"
Cons: "Seating"

Pros: "The food was good and the crew members were very friendly and caring."
Cons: "My flight was delayed by about 2 hours but we still made it to Germany with enough time to catch the Moscow flight and check out the duty free stores."

Cons: "Poor cabin crew behavior. Gate agent kind of reprimanded passengers to carry only one bag to cabin almost shouting at people in Frankfurt."

Pros: "The live streaming of the NBA finals game on the flight was excellent."
Cons: "The check in process was incredibly inefficient. I have never had to wait so long to check in my bags. The attendants were chatting and laughing while not helping customers and customers were unfairly taken from the middle of the line to jump the queue."

Pros: "Excellent food great crew nice plain"

Pros: "Boarding process, food and entertainment were excellent."
Cons: "Seats seemed a little small, even for economy."

Pros: "Food and eating with proper utensils, Brandy after dinner"
Cons: "Entrainment center glitch. Headphone quality."

Pros: "Staff were polite"
Cons: "The seating space is horrendous, I am 5 ft 8 and felt like I was sitting with my knees at my chest, horrible horrible seating"

Pros: "The plane size & comfort was excellent. The staff were very friendly"
Cons: "N/A"

Cons: "Boarding at Florence is always chaotic but this isn't within the control of KLM or their crew."

Cons: "It's KLM. What else do you need to know."

Cons: "KLM crew exceed our expectations"

Cons: "Too hot inside the aircraft"

Pros: "Crew was friendly"
Cons: "Passenger who needed wheelchair assistance it took KLM 50 minutes to get him off plane which delayed our boarding. KLM not prepared to handle passengers with needs"

Pros: "Entertainment was amazing"
Cons: "Seats a bit hard"

Pros: "Good beverage service."
Cons: "Over an hour delayj for departure."

Cons: "We were allowed to choose our seats from SFO to Amsterdam but not for the return flight. I like to be able to choise my seats when I book the flight. Choosing seats 24 hours before is not convenient when traveling for the return trip."

Cons: "They left my bag off the plane. Ridiculous."

Cons: "This return flight was much better than the flight going to Amsterdam. I believe the biggest factor was the type of aircraft. The old 747 just didn't meet expectations. The newer 777 on the way back was much more comfortable, with better amenities."

Pros: "The space at my feet with the chair in front was a bit akward."
Cons: "Not being seated next to small kids. Perhaps they should have a separate section? ;-)"

Pros: "Comfortable seat, friendly crew. Crew were conscious of recycling which I like a lot as there is so much waste on flight. Anything we can do to reduce waste is very welcome."
Cons: "Food wasn't very appetizing, pasta didn't have much flavor and I don't eat red meat so the other choice wasn't an option for me."

Pros: "Helpful and kind crew"
Cons: "I wish there was WiFi"

Pros: "Food provided, staff kind"
Cons: "Was several hours delayed and check in took 45 minutes because they somehow lost my reservation."

Cons: "If only there was a way to be able to lie down and sleep - you would be pioneers in aviation"

Pros: "On time and friendly crew"
Cons: "Boarding needs improvement"

Pros: "The crew were amazing and the flight was very smooth."
Cons: "Keep up the good work"

Cons: "At the check in they made me pay 50€ for my luggage. This is really upsetting because from Houston to Venice they didn't make me pay. Either the website wasn't transparent or the lady at the desk made a mistake. Very upsetting, one luggage should be included."

Cons: "My suitcase didn't come with the airline."

Cons: "Poor food, flight attend and finally baggage missing. Overall experience is extremely bad."

Pros: "Friendly staff"
Cons: "Leg room"

Cons: "Our lougage did not arrive"

Pros: "The seats seemed to have more space on this plane which was nice."
Cons: "It felt strange that the crew members completely skipped over me when serving lunch and drinks. At least something as basic as water should be given to all passengers."

Pros: "Everything was great! Crew incredible. They acknowledged my wife’s birthday and made her feel special. Food was ultra salubrious. Loved the big screen monitor."
Cons: "No complaints about anything."

Pros: "Comfort was better than on the previous Dash-8. Food was OK."
Cons: "Despised the cold temperature and cold draft in world business even with all vents shut off...gave me a head cold. Boarding was disorganized. There was no sense of direction; ergo, everyone was jumping in."

Pros: "Easy to board and easy flight."

Pros: "Wifi on Board"
Cons: "Nothing"

Pros: "Fairly nice flight. 7 hours AMS to JFK. They had ice cream cones for us mid flight and an after dinner cognac if you wished."
Cons: "Not a big fan of paying for a few extra inches of leg room in a better seat after paying for a ticket."

Pros: "Entertainment"
Cons: "Food and one bathroom out of service makes an awful flight"

Pros: "I got some rest"
Cons: "unable to charge my phone or watch movies"

Pros: "Excellent very good"
Cons: "Everting so good ex"

Pros: "All cabin crew were courteous. Refreshments were light. Check stuff were helpful, they did devise that the flight was full and due to space hand luggage would prefer to be put in hold free of charge. We did not have any problem with this. Plane was clean."
Cons: "Service was a little slow going through the gate, it seemed to take a while for everyone to get on board."

Pros: "I personally do not appreciate the food on this leg of the journey Food Ams to Dxb is GOOD!!"
Cons: "The snack & “ solid eggs” in breakfast. Fresh fruit was good."

Pros: "Consistently high standards"
Cons: "Nothing"

Pros: "Everything"
Cons: "Nothing"

Cons: "The leg room on the long flight was less than I would have wished and it was particularly bad when the person in front put their seat back. this was a day time flight and it would have been good to have a bit more room to use a laptop."

Pros: "Catering is ok"
Cons: "Seats comfort really old school"

Pros: "No chargers or tv on planes"
Cons: "At Amsterdam we were told that our checkin luggage wouldn't be at Sydney!! Some low fat meals were terrible!"

Cons: "KLM had bumped us to a later flight for no reason and again we had to call with a long wait to get our original connection restored, However, we did not get boarding passes during checking in Europe and thus had to go outside security in Detroit to the main check-in gate and wait 30 minutes to get the error resolved. Then it was back thorough security and a rush to the gate to get there in time to board. Lost our original seat assignment and wound up in the last row at the tail of the plane. Extremely poor coordination between KLM and Delta who operated the flight."

Pros: "Efficiency and speed of boarding was acceptable. I have no complaints about that aspect. The Comfort+ seats were worth the upgrade, pretty comfortable and reasonable legroom unless you have a big carry on stowed under the seat in front of you."
Cons: "The first announcement they made to all of us in the economy section was thay they did not have any headphones for anyone but business class. I was told when I booked the seat that the headphones would be complementary. So I did not bother to bring any assuming they were going to keep their word; I figure I'd make it work and watch a movie without sound. If that isn't bad enough midway through my nine hour flight my monitor went out and would not turn back on."

Pros: "I fly delta this was run by KLM they weight all bags delta does not they don't take TSA preach Check. Delta does It was a free for all with check in and getting into plane"
Cons: "See above"

Pros: "Atmosphere, crew were very professional and friendly"
Cons: "Seats were a little too narrow, and quite uncomfortable when a broad shouldered person is sitting next to you"

Pros: "Wonderful"

Pros: "The crew were very friendly and accomodating, plane was clean and boarding amd disembarking was efficiently handled."
Cons: "55 minute delay was not welcome."

Pros: "I ended up getting home with less delay than originally predicted. I guess that's a good thing Also delta customer service was super polite and trying to help when I called"
Cons: "Delay again... seems to be pretty frequent on KLM flights at least on the ones I flew with in the past 4 years... this time it was 3hours wait due to a technical issue... no alternative flight option and we ended up getting a very old plane as a replacement. In addition people at info terminals are disorganized and not kind at all.."

Cons: "Flight delayed ... Myself and three other colleagues didn't have our luggage show up from KLM flight from Amsterdam to Brussels...even though all of our luggage was labeled "priority". Once in customer service line, we looked and saw that many of the other passengers on our flight also never received their luggage. We estimated that 20-25% of the people on that flight did not receive their luggage as they were in line with us for the same problem. Hard to understand how so many pieces of luggage could have been overlooked and not loaded on our flight. Obviously there is a huge gap in their quality system to ensure mistakes like this are prevented."

Pros: "Almost missed flight due to line at customs and having to pick up suitcase and check in again, they did wait for me though"

Pros: "--"
Cons: "One and a half hour delay on a 50 minute flight. Flight was operated by Cityjet on behalf of KLM. Never have I seen such bad customer service: from rude people at the bagage drop off to incompetent hostesses at the boarding gate."

Pros: "Nothing much"
Cons: "The stewardess was rude and super pushy. It reminded us an old times of Ryanair"

Pros: "The SAS flight was fine. My dissatisfaction was with the company that booked my ticket which I found through a Kayak search. When booking, there was no information about luggage and I ended up paying for it at the airport. This should clearly be declared in the online booking process."

Pros: "the diverse amount of films"
Cons: "the food could have been better."

Cons: "We paid for meals that were NOT delivered"

Pros: "Great crew"
Cons: "Had to walk up and down stairs, outside, too the plane Cold, wet, slushy tarmac"

Cons: "I don’t like how the food on premium economy is packed in a cubic box that is really messy to eat from which the small plastic cutlery. Food quality is good, but feels like being an animal being fed from a bucket."

Pros: "Food good. Crew very nice."
Cons: "Seats very uncomfortable."

Cons: "Tiny, hard, uncomfortable seats and cramped conditions, just about the worst 8 hours in my life"

Pros: "Left on time. 50 minutes early in Copenhagen. Food was not bad."
Cons: "TSA at EWR was ridiculous. Slow lines and very inefficient."

Cons: "Pay for a coke?"

Pros: "Timely & helpful"
Cons: "Nothing"

Pros: "Very comfortable and smooth flight, on board entertainment on first leg of trip was great. Food was fresh and good. Nice coffee & Tea service,"
Cons: "Boarding was a little scattered, but ok"

Pros: "Nothing"
Cons: "The crew was terrible very rude and terrible customer service skills."

Pros: "We were in an empty Plus cabin at front. Coming from Miami, the hot towel service would have been nice. I blinked and missed the service. They will quickly skip you if they can. Food weird. Salmon in a box with no bread or rice or anything and a strange savory muffin. Ate neither. No entertainment."
Cons: "See above. Sorry. Nothing was good. Came in 10 mins early!"

Pros: "On time, easy boarding"
Cons: "The flight was nearly full and everyone seemed to have at least two cases. This caused lots of jostling for space in the lockers"

Pros: "Services"
Cons: "Didn’t have veggies good on board"

Cons: "Not enough characters to express my disappointment."

Pros: "On schedule,great crew"

Pros: "Good leg room. Tasty meals. A good variety of entertainment options."

Pros: "Just everything. On time, good service, relaxing flight. What else...?"

Cons: "The SFO crew was not helpful at all. Upon check-in, the SFO to Copenhagen leg of the flight was 2.5 hours delayed. When I expressed concern to the SFO ground crew, they said "You'll be taken care of in Copenhagen" in a very dismissive manner. I noted that we would miss our connecting flight (Copenhagen to LHR) and that there wouldn't be another direct flight that day. The SFO crew member told me that I was wrong that there was another flight available (a 4:30 pm flight). I told her that that flight wasn't on the SAS website and she told me that I didn't know what I was talking about in a rude manner. When I arrived in Copenhagen, the ground crew informed me that there was not a 4:30 pm flight and there never was. To get to London, I had to be fly first to Frankfurt then to London on another airline. Overall, this delay cost me over 6 hours. Utterly unacceptable and will never fly SAS again."

Pros: "The flight was very comfortable. I came to know this after I feel asleep instantly after take off."
Cons: "N/a"

Pros: "Quick friendly service."
Cons: "Ran 15 minutes late"

Pros: "One included checked bag"
Cons: "We were being charged for bottled water and soda"

Pros: "Great entertainment in modern plane with good service."
Cons: "Having to purchase alcohol is annoying on transatlantic. At least offer a wine or two."

Pros: "Very pleasant staff in airport and on board. Really like the new planes, too. Food served on long haul international legs even on SAS Go which was great."
Cons: "Boarding a bit confusing on a couple legs, didn't really announce boarding group etc, but otherwise was fine."

Pros: "Up and down. Crew was great!"

Cons: "I did not like my flight because ... I could not take it! I needed to change only one date (return) and was quoted $1300 for that one change. Getting a completely new ticket was cheaper, but not cheap. With such cost of even minor changes, next time I will look into booking directly with airlines, instead of Kayak; sorry to say that, as I really liked using your service."

Pros: "the plane arrived"
Cons: "booking Boarding comfort Food service"

Pros: "Quick flight easy on and off."

Pros: "Being on time"
Cons: "Jetlag from the previous flight, please do something about it, just kidding..."

Pros: "nothing exceptional but the attendant did give us some water for free."
Cons: "This is a non frills flight and that was expected but I NEVER expected to pay for bags to be checked on an international flight. 66 Euro per bag. It was the first time I had paid for checked bags on an international flight. I will look elsewhere next time."

Pros: "So far best flight I've ever experienced ! I was traveling to Europe and both ways I was pleasantly surprised, planes were on time , super nice crew and great food , Way to go SAS !!!"

Cons: "No one from the flight crew gave us the border card. We waited in the border line only to be told once we reached the front that we needed to leave the line to fill one out. No guest on the Oslo to Edinburgh flight was given one."

Pros: "Crew was very friendly, food was amazing. SAS plus is the way to go. Bigger seats, very comfortable for a ten hour flight."

Pros: "Easy boarding, food equate for economy, entertainment fine. No wine or beer inc,used in economy but not a big deal. Excellent seating if you know what to chose."

Pros: "The boarding ease, the crew, the piloting!"
Cons: "Would love the onboard tv that shows the flight in progress and/or some onboard music options."

Pros: "short - efficient"
Cons: "no problems"

Pros: "Amazing service."

Pros: "Everything was great, food, blanket & pillow, movies, friendly service."
Cons: "The 3 hour delay for landing. Had a 2 hour drive home from the airport, hard to stay awake. So tired for work the next morning."

Cons: "After losing the bag they had charged me 60 Euros for, it took them over 24 hours to trace, retrieve and deliver the bag. They made no offer to refund the fee, which any reasonable company would have done."

Pros: "I wish there were more snacks during flight."

Pros: "Much roomier than united"

Pros: "Flight was perfect, but..."
Cons: "I prefer to fly with SAS or Staralliance, so I was happy to by this ticket, but when booked it never said it didn´t include luggage. I was then billed at the airport and can exspect the same leaving Nice. I will make a claim because I consider this a fraud. You could at least have mentioned this on the booking before payment, so I could have made my booking elsewhere."

Cons: "They were 4 hours late because of their plane problems and made me miss my connection. And because it wasn't part of a "package" they didn't care I missed it and I had to pay for a whole new flight. Horrible customer service and they don't care or take care of their customers when it was their fault. I'll never fly or recommend this airline again."

Pros: "The biz class seat and bed"
Cons: "The olives in the salad."

Cons: "My suitcase was never put on my flight from LAX - ARN, despite checking in 24 hours early and arriving at baggage drop 2.5 hours before my flight. I still have not received my suitcase in Helsinki, and they can't seem to locate it. I am on vacation in Finland and have no clothes, medicine, or toiletries and everyone at SAS and baggage claim have been very unhelpful."

Pros: "Overall this was a great flight. It was short, comfortable, and SAS service is always great."
Cons: "The short delay in departure."

Pros: "nothing"
Cons: "only allow one 6 oz water, asked us to buy after it. it is ridiculous. senior attendant had bad attitude. the chairs are uncomfortable in this old aircraft."