Leave on time. We waited on the plane for hour hours and it was hot and smelly
It was the most un-special flight experience in my life.
Massimo, flight attendant was very authentic, attentive - wonderful. Food/wrap was just okay.
2 hour delay due to equipment failure. No updates via the app and airport screens (which continued to show a departure time in the past). AA eventually switched planes and the new plane was not catered or cleaned correctly.
The plane was very warm and the crew turned on the lights for the entire snack service.
It is okay. Flight was on time to start and early to land
Canceled flight for unknown reason after numerous delays and only available flight was the following day yet no compensation. No weather problem. Then had to fill out form to get refund. American used to be a quality airline - no more, very sad!
The gate crew did try to help, however they lacked the information as to whether the flight will operate or not. Being delayed 6 hours and in a limbo on whether the flight will operate or not is not fun. The airline having staffing issues is not encouraging at all.
Gossipy flight attendants talked the whole flight about bar hopping and dating.
Best price with timings that suited us. The flight was punctual.
Very comfortable flight and simple and directed one way and back. Amazing price.
We loved our flight attendant (Emma, from Scotland), the meals were perfectly spaced out, and the in-flight entertainment was super generous and delightful.
Airbus A350 is poorly designed for wheelchair users and reduced mobility passengers. The angle of the pods makes it awkward to transfer. I was able to but I have ab stability. It could be a real challenge for people with more severe mobility impairments. You'd think Airbus would have come up with a solution for this or thought more about us disabled folks more when designing this aircraft.
Why don't they board from the back of the plane to the front. We have to move by all the people and their luggage to get to the seats.
The flight was an hour late leaving Heathrow. The food was mediocre. When we got to Austin, my husband’s luggage was missing. He filled out information at baggage claim. We are waiting to hear something. His name is Henry Jacob Braunig.
They lost my luggage. Lady who was helping with it in Austin was rude. Not very helpful!
The boarding call announcements versus the Staff announcements versus the digital signage board on the out-going and returning flights WERE NOT IN SYNC. I was sent through check and re-checks 3 times. WHY?
Push back is not working when I complaint a male staff he told me that most of the seats are like that so we can’t do anything
Boarding process needs to be improved. Business class passengers were told to stand in the economy line and vice versa.
The food was horrible. Everyone had gas right after eating that resulted in lines at the bathroom. There were also screaming kids everywhere (probably at least 6 in economy). It did not result in comfort. There should be dedicated play areas to help keep them entertained. We felt bad for the parents.
