I think I previously submitted my feedback about flight lead Katherine in a different field by mistake. Please see those comments. Comments for Hyd to AMS are it was good. The flight lead and service met expectations for satisfactory high quality service but the flight lead did not stand out as exceptional as did the leads on the other two flights so I don’t remember anything specific one way or the other besides the fact I was satisfied.
Flight lead was a gentleman with silver hair and he went out of his way to shake hands and interact with each passenger seated in business class. A medical emergency took place during our flight and he handled it with perfect poise and professionalism. He was gracious and confidently competent. Just what you want from a leader,
Crew is not the cheerful type. very slow meal service (this is their style as have flown this many times)
Legroom not all it could be, especially when the seat in front is reclined. Otherwise it was good, food and beverage were nice.
This fight left ahead of time which meant it arrived early which was great. Staff were very professional, but as with all these Short hop Flights the food was a disappointing snack There was no entertainment on this flight, but I did not expect any
I flew premium economy and this was a good option. Although the seats didn’t recline much, I was able to get some sleep with my head propped against the window. The food was good and the entertainment was wonderful The staff were very attentive and professional
Seats were nice and comfy. Crew was polite and attentive. Business class is awesome and worth the money.
It was operated by Delta. Boarding took a long time. How difficult can it be? Overall decent trip. Liked the Salt Lake City airport. Better option than Chicago for transfers.
We left one hour late because of technical difficulties. The economy comfort seats are great for the price. The crew was mediocre, they do not provide a pleasant experience, they just deliver food and drinks and give orders, not very amicable, no service and hospitality focus.
Booked connecting flights with KlM. My serving flight was the furthest part of the airport. On arrival in Zurich. My two cases arrived but only one carry on belong to my son. His three suitcase didn't arrive. After enquiring we discovered they were still in Amsterdam. We landed at 11.12. We eventually left the airport just after one.
Flight staff and all was fine. Food always sucks on planes so nothing new.
The flight crew were very helpful. The seats were very close together. There was barely room to sit without touching the person next to you.
I’m an EP on AA every year for more than a decade but this was a very pleasant and surprising experience. Clean and sizable plane for HOU to CHI. 5 row first class. And excellent food in first class the steak option was really good. Your flight attendants even better. Seat 5A
The entire experience convinced my wife, Cathy, and me that traveling Polaris on United is the only way we’ll fly in the future. From check-in and baggage drop to the end of the 12-hour flight, the customer service was exceptional, with numerous staff members exemplifying the very best in care. On board, Andre, our primary crew chief, was sincerely friendly, a consummate professional, and, along with Freddy, one of his team members, truly among the best of the best. The captain even came through the cabin to chat with passengers—a wonderful personal touch, especially on such a long journey.
Entertainment center did not work and no electric available at seat for 11 hour flight. Didn’t have access to overhead light or call button. Food was tasteless and had a high salt (27 %) of recommended daily salt intake
It was hot and not as comfortable as the flight to Chicago. Must have been a different plane that needs to be worked on or replaced.
My flight was delayed so bad i missed u it so i just said never mind
The flight was canceled the day of the flight. United says it was FAA issue, with some 35 flights canceled and more delayed.
Slight delay but not bad. UA app worked well! Got regular updates of gate changes, etc. Don't have any complaints.
If other people in flight, followed instructions and were much cleaner.
Very comfortable flight. Great service, food options, and entertainment options. With Wi-Fi!
On time departure and arrival at LAX - good inflight entertainment - all basic seats on every airline right now begin to feel small after 10 hours!!
I was pleasantly surprised. I've never flown this airline and the seats were comfy, I couldn't select my seat but luckily got aisle and was able to comfortably sleep the whole trip except when they came around with an in flight free meal, drinks then snack at the end. I'd fly with Aer Lingus again. The only annoying thing is you had to pay for WiFi for different hours of usage but luckily I didn't need it
This was a great flight. I love the way they had general boarding board from the back first by seat row and in general the flight was very comfortable. The seats were actually comfy, and the food served was surprisingly good.
A seat was broken There was a delay of 45min A checked bag was missing in Boston
The service was some of the worst I have experienced on an international flight. The service was rude, the quality of the food was very low. The speed of service was insanely quick. You couldn’t finish your pretzels before the meal came before the coffee came before trash collection came. Then they never came back for 5 hours. They rushed everything so they could get it over with.
A special shout-out to one of the check-in staff at DUB yesterday noon. We had to use the "Closing Flights" counter and we met, hands down, the most efficient person - able to resolve several issues in the matter of minutes, while remaining polite and calming everyone down. Great job, Aer Lingus!
Everything was great!! I had no problems!! I would fly Aer Lingus again! 🥰
From Rome to Dublin if you want any refreshments you have to pay for them, Not used to this as we typically get soft drinks and a little snack on a 3hour flight in the US.
Boarding was fine, difficult to understand the guy over the speaker though so we were unsure when exactly to board until they updated the monitor by the gate. Flight itself was fine, nice flight attendants, seats were comfortable enough, good selection of entertainment on the screens. Other airlines at a similar price point have included wifi though, at a minimum messaging, for free, so that was a little disappointing to not have that. But otherwise fine. Food was pretty decent, nice hot meal, good drink selection, nice snacks. Bathrooms were ok, could've been cleaned a little more often, but they were never bad.
Delays and multiple changes in gates. In accurate info sent to phone. Worst flight in years. With no apologies or recompense.
No AC, no beverage service and no explanation from the captain. 4 flight legs in 2 days with no internet service.
More options on TV shows and movies and make it where if someone wants to choose their seats that it is an easy process. I wanted to choose our seats and never could do that! I even called and they told me I had to do it with agent at the airport. That was very inconvenient
We were treated politely and the crew was nice. Again no one knew why there was a delay. Food was hot and a lot was offered but bad in taste. Seats weren’t the worst but for a long flight your legs ache from it. Entertainment was old not very interactive
I had a comfortable and enjoyable experience. The entertainment options were plentiful, the food was appetizing, the snacks were tasty, and the staff was friendly, professional, and helpful.
This was my first flight on Aer Lingus and it was great. The plane wasn't full so I could move to a seat with extra room. The food was pretty good for airline food and the staff was nice and attentive. I enjoyed the media provided during my 10 hour flight. We arrived home early and it's always good to be home!
WiFi didn’t work for me. as headphones didn’t work either.
Canceled flight for unknown reason after numerous delays and only available flight was the following day yet no compensation. No weather problem. Then had to fill out form to get refund. American used to be a quality airline - no more, very sad!
entertainment choice was excellent for both movies and audio. Food was quite good. Staff was excellent and flight was on time and smooth.
The flight was uneventful, which is always good. The plane was clean and seem to have a little bit more room. They fed us every couple hours, and we had a lot of in-flight entertainment. The staff was very helpful and attentive.
We loved our flight attendant (Emma, from Scotland), the meals were perfectly spaced out, and the in-flight entertainment was super generous and delightful.
Why don't they board from the back of the plane to the front. We have to move by all the people and their luggage to get to the seats.
The boarding call announcements versus the Staff announcements versus the digital signage board on the out-going and returning flights WERE NOT IN SYNC. I was sent through check and re-checks 3 times. WHY?
With three empty seats across the aisle from me I politely asked the crew if I could sit in one of those seats. They initially told me I couldn't do it for my safety. When I pressed them again they blamed the captain. So which was it? I didn't appreciate either nonsense explanation simply because they didn't want to honor my request.
Great room between the seats, food was excellent, very comfortable overall and could have stayed on the plane even longer
Flight was great (only a short hop from London to Dublin). Wi-Fi available on board(around 2 euros), power sockets, complimentary water and biscuit. Landin/ takeoff all went without a flaw.
Staff member at boarding gate was rude, and more than once!
The issue wasn’t necessarily with British Airlines but was a reaction to their delayed flight from Miami to London on Aug 18. Due to the delay out of Miami, we missed our BA flight with Aer Linguis on the 19th from London to Cork, Ireland. The attendant in London was helpful and rebooked us for a flight later that same day ($120). However, she failed to mention that as a result of the missed flight, our returning flight was also cancelled and the rebooking cost was $451. Disappointed at the lack of communication between airlines and between the agent and the customer.
Lost bag on an hour and a half flight with no connections - ridiculous!
You lost my luggage on the trip to Dublin and again on the way back, still waiting on luggage.
