Generally excellent but a couple of areas could be improved. After boarding we were delayed a full 20 mins whilst various ground crew, flight crew, captain faffed around counting and recounting passengers. Said discrepancy between computer and manual. All OK in the end. So why o why did it take 20 mins to find all OK? No sense of urgency shown Secondly the seat base is just not supportive/resilienfor a 4½ hour journey - backside really aching by journey end.
The staff are just so friendly travelling alone was a bit scary but they made me feel comfortable and nothing was to much bother I loved how one of the girls was talking to the old ladies she really took time thank you jet2 shame I can’t get home with u guys 🥲
On time flight. Reasonable comfortable but a bit cramped. Excellent jet 2 staff as usual.
A good flight with friendly crew and check-in but disembarking was chaotic and badly managed
Flights were on time, boarding was straight forward. Very good attentive staf
There is nothing I can think.of that jet2 need to improve They offer a great package. Very efficient
Excellent outbound flight to Arrecife on a new very clean Airbus with great flight crew. Flight was only delayed around 10-15 mins and boarding was very good. Comms from pilots and crew was very welcoming and excellent throughout flight.
I liked boarding the crew were excellent but the seats are too close together for such a long flight.
The seats could be better as they’re not very comfortable and the arms would be better padded. Only place we found to fill our water bottles was at the Castle Rock bar who had one small sticker on one pillar saying they would refill your bottles with tap water for free! Need some/more refill stations around the departure area.
Nice seats with matching colour coded seat belts to make it easy to identify the correct two parts.
The flight was 45 mins late leaving, we sat without a/c for some of this, 2nd Meal was a slice of pizza. Movies were good.
Short flight so it was okay. Nice crew, all very pleasant and professional. We were near the back in row 27 so just as we got our drinks, we started our descent so had to drink very quickly!
Our first flight was delayed so we missed our connecting flight. However it was easy to book a later flight on their app.
Transavia flight, was booked as KLM but i couldnt select seat or access boarding pass with KLM at all. Crammed seating and very no frills experience all around. First and last time.
The flight was great, the only reason for middle scores on entertainment and food is that it was a short flight so not included (but snacks were served including alcoholic beverages free of charge). I would definitely recommend KLM.
Was trying to change a flight but told that Canadian and local klm systems do not interact so they could not access my booking. Overall I like klm a lot but if it was important to change flights I would be very frustrated.
KLM is my favourite airline. Never ever let us down.Staff are first class.
Pretty bad. Food was awful. drinks were scarce, as if drinking an extra drink would ruin the airline. attendants were not very helpful. likely Dutch "directedness" (I cannot be bothered). Crammed flight. Entertainment in very minimal dosage. Almost all old movies and series with 1-3 episodes only. Very limited number of options available. Jesus!! it seems you need to bring your own entertainment these days even of flights that are 13 hrs long!! I would and I will avoid in the future!
I travel frequently. The flight was late again... KLM should really try and be on time
The flight itself it was great nice food the crew were very nice and helpful, Checking in from Birmingham wasn't great long queues for bag dropped, And I had my hand luggage case taken away from me even though I requested to have it with me as I had breakables items. I was told I can not because of the length of the flight with no explanation at all no options was given for me to take my fragile items out of my case it was taken away with hold buggage I find the staff member who was checking me in very unpleasant !! Can we please be advise if the rules have changed about the the carry on hand luggage it will be easier to be advise on booking your tickect if we not allowed to take the hand luggage with me. Overall I had a good flight .
I paid for priority (2 bags) and because I had 2 backpacks the boarding crew jumped to the conclusion that I had a non-priority ticket and had one bag too many. The person who spoke to me was quite rude and told me to leave the line without looking at my boarding pass that I was trying to show him. I queued to have my bag sizes checked - neither of them are oversized, in fact, either of them can fit under the seat in front of me but I paid for priority because I wanted to bring two. In the end, the same person had to speak to me and then said "you have two bags" to which I replied I had paid for them and when he checked my boarding pass he did not even apologize for the trouble.
Enough seat availability for us to move a little and so sit together - but the flight was half an hour late
I need assistance and I could not fault it at all. I suffer anxiety and I was always put at ease by assistance staff, and the banter was good. On board the staff was so very nice and kind and showed empathy. Thank you to them. It was my first time travelling since I lost my husband and was so grateful to them.
Take off was great but landing is always with a bump.
Cabin crew couldn’t be less interested. Cabin manager was the most arrogant and the rudest I’ve encountered in many years.
Miserable staff did not want to be there. Very poor atmosphere boarding. Then just basic flight.
Amazed at huge number of people who hadn’t booked cabin bags with big troller cases and rucksacks, not being stopped, what’s the point in following rules or paying more if you don't have to bother?
flight delayed, no information given until late on, Ryanair app said "on time" until 5 minutes before expected departure time, crew rushed us to board, when it was already 3 hours late
Toulouse Alicante, excellent. But the 2 next fligth by Air Europa canceled. Bad bad
The boarding process was fast and easy , but the airport sign was not up on the board, so it was hard to know the correct gate , on the airplane there was NO Snacks and NO water …. Everything needs to be purchase …. It’s not worthy for the price we paid !
There was no useful information given regarding the flight back to the UK from Tenerife. This despite the week publicised problems around the EES system and the delays caused to boarding. This aspect of the customer experience could have been much better.
Fast boarding, smooth takeoff and landing. plenty of space in seats. Excellent air-conditioning on a hot day. Perfect experience
Whole way through - far more professional and slick than I expected
Sitting on the last row in between the aisle and a massive person, all people going to the bathroom bumped into me including the flight attendants.
The best budget airline in Europe. Flight was on time, crew friendly and worked hard during flight and were able to meet our needs. Only downside (not the airline's fault), there were no rear steps.
It was transportation nothing more. I will give a positive rating over Ryanair. We missed our Ryanair flight the night before and received rude and unconcerned treatment from the Ryanair customer service. It was late. We were very tired and stressed after doing our best to get to the airport. The so called customer service ladies were completely unconcerned from the start. Aside from that, the flight to London seemed to be their opportunity for advertising. No time to relax as attendants were constantly in the aisle selling. I will never fly Ryanair again!!
easyJet need to ensure that whether pre-booking seats or not children aren’t split from their parents the crew spent the majority of boarding asking passengers to move to accommodate two families. Surely the system identifies minors on a booking !!!!! It was all very frustrating to watch and caused delays which I’m sure cost easyJet more in the long run rather that automatically allocating families with minors seats together automatically.
Not great! Rude staff in London and the worse baggage reclaim I’ve ever seen. Great staff in flight but doubt I’ll fly with them again
Staff had been really impolite at the boarding area and for both ways charged high extra fees without a reason. For the check-in luggage which was measured 3.5 kg and was confirmed by the stuff to cost 40 € , 60 Euros had been purchased from our credit card. When confronted staff did call us both liars and claimed to never have announced anything. Flight back , when not wanting to press a backpack in a measuring metal instead of hand measuring , staff got angry that one did not follow her order, which was than escalated by the team. Although carrying a baby anyways staff did not offer any help in the unreasonable process and than charged again extra money. Cabine crew has been friendly but this experience LL lead to not booking easy jet at all in the future. Check in process in Edinburgh anyways chaotic,to the family check-in and disabled check-in everybody else was guided for check in process, so people just getting in between each other, not possible to monitor your own stuff.
The communication about the delay could have been better before and during the flight. Also, this online form could have less bugs. It is almost impossible to type in this window.
This is a very basic flight with no-frills. I just wish the seats were a little bit more comfortable.
Catastrophic experience the gate selected customers were picked up to.pay 70 eur for overweight 1-2 kg. While some others were let to board without chcking their carry on bags. Unecessaey drama by Lufthansa that brings nothing just hating them by customers.
Efficiency of staff, and comfort and cleanliness of aircraft was all great. Maybe a hot drink without payment at that time in the morning would be good!
We were charged for luggage, and our ticket was with Lufthansa and was supposed to include luggage fees. So our experience was a bit bad. Also, the flight was about 45 minutes late arriving.
It was good although we could not land in Munich due to weather and we had to go to Stuttgart. Missed our second flight. They did get us on another flight but the seats where not the ones I paid for in the flight that we missed.
Absolutely the most awful experience in the history of service from gate agents to baggage handlers. Never will i use kayak or Lufthansa again. Ever.
Never flown with LH before so all in all wasba good experience. Also good to know that approx 24hrs prior the flight opens up for being able to organise the seating free.
Super uncomfortable. Shoved in like sardines. Overhead bins were tight. Why was coffee charged for? I was insulted. How about an inflight magazine? Why can’t I charge my phone? Maybe the planes are old? They didn’t feel new. Television would have been nice. Bathrooms also very small for anyone not a size 6 or female.
Poor food choice. They even ran out of fish in business class. Old dated planes, IFE and seating.
Nothing really special. But it was a quick 2.5 hour fli
