Hi- poor because aerlingus misplaced my infant car seat which is also a stroller. I flew from Boston and gate checked my car seat in Boston and they had told me I will get my car seat at the gate in Dublin- once I reach Dublin I was told the car seat was goin to the final destination. I had to carry my 10 months old with my carry ons and it wasn’t easy. Once I reached new castle- final destination my car seat wasn’t there and the ppl there were not very helpful. I had to buy it because I was without a care seat/ stroller. It’s a doona car seat and very pricey. I have filled out a form in new castle and hoping it will get shipped to me soon but I am very sad with this experience.
Aer Lingus had me on hold me over 3 hours when I asked about global entry. After holding 3 hours I was told to go to the counter at the airport where I was told Aer Lingus does not do precheck. They also made me get a paper ticket to board. Both flights were late however showed on time on website and my husband and two year old waited an hour for me at airport thinking my flight was on time. The seats were so small I barely fit and I am an average size women.
A little free snack would be nice for the price of the ticket. Faster boarding and disembark appreciated.
I liked that the flight wa exactly on time. Crew were very friendly. Dinner could have been better, served two pastas.
Efficient flight and the pilots landed well in strong winds. The plane left 45 minutes late, not sure why. Clean plane
All top class. First time flying with Aer Lingus for 50 years and will definitely fly again sooner.
It was only a short trip On time and easy
The airplane selected for this 8-hour journey was way too small! It was uncomfortable, cramped, and not to the usual standards. A long-haul transatlantic flight needs to have more space and adequate overhead locker space for carry-on baggage. We had to check our small carry-on and they were the very last bags to arrive at baggage claim, 40 minutes after arrival. On two occasions I counted 17+ passengers lining up in the aisle waiting to access the bathroom, as there were only 2 lavatories in the economy area. Staff were clearly frustrated and the crew had to ask passengers to sit down to avoid blocking the aisle... another point why the plane was too small for that travel duration. Turbulence was frequent, again something that is not as obvious on a larger plane. As an Irish citizen living in the US, I'm so disappointed to see the Aer Lingus standard dropping and will be likely looking for other carriers for my frequent tranatlantic travels.
Pros: "Thanks to COVID, minimal service"
Cons: "A cup of tea about $7.00. Can it be better. Certainly"
Pros: "Friendly and helpful crew"
Cons: "Disembarkation at Belfast"
Cons: "The airline charged for luggage at airport check in."
Pros: "Crew was very nice. Food was ok."
Cons: "Seats were not very comfortable."
Pros: "The entertainment was great."
Cons: "It was hard coming home since we can't bring any food with meat on the international flight coming back to the USA. Or at least the food I brought, a sandwich was not allowed because of customs. I can't eat the food that was offered. I'm glutten intolerant and dairy involerant. Not sure there's a whole lot to do about it besides buy prepackaged food that don't have meat, vegtabjes or fruit. Protien bars may have worked. We brought two bottles of water each from the terminal. I could have used more, even with the drink service. The flight attendants we're having thier own personal conversation while passing out food and ran by when it came to the final trash clean up. When I got up to use the facilities I tried throwing my trash away but was ignored by a crew member while she was resting."
Pros: "Both ground crew and flight crew were courteous and friendly."
Cons: "The meal was between edible and mediocre. It would have been nice if the hot beverages were served with the mini breakfast before landing."
Cons: "My bag was lost. The staff at the airport was friendly enough and assured me it would be delivered to my hotel in dublin that afternoon. It’s now the next day and I still have not received my bag. I’ve call multiple times and still cannot give me a straight answer. So now I have to check out of this hotel and hope my bag shows up before moving on to my next destination. Also, on the flight I asked for 2 glasses of tap water while they came around asking if we would like to purchase a soft or alcoholic drink or snacks. There was no water on the cart so she had to continue servicing the rest of the plane and said she would be back. The first flight attendant must of forgotten, that’s okay she was probably busy. I asked a second flight attendant, 10 minutes go by and she still didn’t bring us water. Finally asked a 3rd flight attendant and he brought it to us quickly, this was 30miniutes after I first asked. I felt that my request wasn’t as important because I didn’t have to purchase it."
Cons: "Food/ beverage service poor - luggage handling extremely bad. Delayed delivery at muc airport of one bag. Second bag did not arrive. Their luggage handler - global- extremely un/non professional. Absolute diaster: no offical tracing nr established, had tocontact air lingus myself.their phones seem not to work - the phone rings,then disconnects. Still no update on the present whereabout of the bag"
Cons: "The flight was delayed by two hours. The one of the crew members - I think his name was Gerry - was quite rude and negligent: for example he did not give an infant life vest to our baby saying that it won't be needed..."
Cons: "Didn’t serve wine"
Pros: "On time, no lost luggage, Entertainment system when working."
Cons: "Seats next to toilette doors, entertainment system not working one of the four booked seats"
Cons: "the food was really expensive"
Pros: "Time of connection"
Cons: "Was a bit dirty between sits"
Pros: "no delays, comfortable seats"
Cons: "The flight attendants went right past us never asking if we wanted anything. They served the people to our right and in front of us. Mystifying."
Pros: "Crew and food were excellent. Very happy to accommodate my husbands health issue."
Cons: "Choice of movies and tv shows limited and lacked variety."
Pros: "Not a thing"
Cons: "Your company pulled a bait and switch. You stuck me with the most unprofessional and uncooperative packager in the industry. I wasn’t apprised by Kayak that you were pawning me off on a sleazy packager."
Cons: "Didn't have the opportunity to book seats on return trip. Booked the seats on outgoing and found out when we got to airport they were already assigned to someone else."
Pros: "Short flight. No extra services. Good staffnothing"
Pros: "You can choose your seats without being charged and it was a very clean and comfortable flight"
Pros: "Configuration of seating"
Cons: "Minimal service didn't appear to be any attendants down ng periodic water service but I did doze off and may have missed it"
Cons: "That we paid for breakfast for that segment. Cramped & I'm average."
Pros: "Staff is great, attractive, and polite. Seats are comfortable. Everything was great."
Cons: "I'm not sure if it is the fault of Aer Lingus but the gate is not know until the last minute. Flight takes of at 8:50 and they don't post the gate until 8:00"
Cons: "Security. Large distances to walk. Poor signage. Poor processes re onboarding. Booked Aer Lingus. Was actually a shitty Stobard plane."
Cons: "Flight was cancelled"
Pros: "Good leg room, comfortable."
Cons: "Plane is Dirty. Trash around seat floor and crumbs where remote is. No charging station on seats."
Pros: "Crew was great very attentive"
Cons: "My monitor kept restarting or would freeze"
Pros: "Loved the entertainment system--so many great movies & tv shows to choose from but the earphones were so bad I couldn't hear any of it."
Cons: "We were delayed on the plane for almost 3 hours and it was uncomfortable at times because it was warm and stuffy on board. Pilot did his best to get the air going again. Crew was great."
Pros: "Comfort and room on board."
Cons: "The flight was "booked" on BA but was actually on Air Lingus. BA had NO record of the flight, my reservation or anything. We had to run around the airport until we figured out a AL flight was the right one."
Pros: "we arrived an hr ahead of time. the staff was mostly pretty pleasant."
Cons: "Food is just downright terrible. really slow service. forgot about my section of the plan. past us to refill and never came back. Seats are uncomfortable despite the decent leg room. Just not a great experience."
Cons: "the staff was rude"
Pros: "Smooth flight....nice crew...clean"
Cons: "Outdated entertainmant systems, older plane....too many ads about buying goods on the plane....wine is bad and the food is just ok."
Cons: "Chicken salad sandwich was soggy. All other food service and choices were excellent"
Pros: "Boarding was easy. I appreciated the meal and drinks I got without having to pay for it."
Cons: "The entertainment had a lot of options- TV shows, movies and games but none were really accessible to me as a Deaf person- no captions. and as for the game I needed a console which I could have asked for. I tried at one point but the attendants didn't help me. So I just gave up and read my book on my iPad. Also, it seemed to take forever to get my bags. I know it was a big plane and there were a lot of us waiting, but it still seemed to take longer than expected."
Cons: "There could have been one or two more check-in desk staff. Also it would have been nice to have a complementary beverage/snack on board."
Pros: "Great movie selection. Nice pillows. Decent food."
Cons: "For some unknown reason, I wasn't able to select my seat upon booking my flight. Perhaps this is because I booked through Kayak instead of directly on the Aer Lingus website. Because I was traveling with a friend, I wanted to choose a seat next to him. I could not figure out how to select a seat. The choice was not available through Kayak or through Aer Lingus. I e-mailed two Aer Lingus addresses, one kayak/vayama customer service address, tweeted at Aer Lingus and even sent them a facebook message. When I called Aer Lingus, I had to wait on hold for an HOUR AND TWENTY MINUTES before anyone answered the phone. They said that I couldn't pre-choose my seat and that I had to select it at the airport. Well, when I got to the airport, the Aer Lingus staff said that wasn't true and that the only seat left was in the very back of the plane. Far away from my friend. What a waste of time. This airline was extremely unorganized. Choosing a seat seems to be a rather simple thing to do on every other airline."
Pros: "Average flight to get you where you want to go. That's it."
Cons: "Rude air hostess. Very poor customer relations. Very poor."
Pros: "They sold us Crean's beer on board. We got to Dublin. Nothing else was good."
Cons: "We arrived 2 hours before scheduled departure and quickly went to check in. The line was very long with only one clerk working. After some time, another clerk appeared, but it took 2 hours in the line before we were checked in. The plane left the gate about 45 minutes late, but then we had to burn off extra fuel and sat on the ground for another 30 minutes. Very poor planning all around by Aer Lingus."
Cons: "Everything was a cost. Nothing was free. The flight attendant would not bring us a cup of water after a wouldn't pay for the bottle one. My kids where thirsty Airfare is so expensive now days that drinks ( water, milk, juice should not cost anything) and the plane should be cleaned. Sorry."
Pros: "On time"
Cons: "No bad experiences"
Pros: "Better seat than the previous flight but that's not saying much!"
Cons: "Chaotic boarding in Dublin following a late gate change and subsequent delay to the flight. That's just when you need order!"
Pros: "Friendly Crew"
Cons: "delayed for 2 hours"
Pros: "Good seats at back of plane"
Pros: "Landing was perfect!"
Pros: "As always no issues at all, I reserved my seats early to get extra leg room which is always great. Fast boarding and a quick flight, having been on a long haul flight a few hours before I needed this to get home."
Pros: "The plane was huge with lots of empty seats. This is better than my flight out, which was oversold (I was the person who didn't have a seat, until just before departure when someone else didn't show up). The seats appeared to be new."
Cons: "The flight was delayed by an hour. No information was available about what gate the delayed flight would be departing from, which made it difficult to relax while waiting due to fears of missing the flight whenever it finally took off. The electronic flight list said to check the monitor at 6:38pm to find out what gate would be used (for a 5:30pm flight). I checked the monitor at 6:14 and it said the flight was boarding. This seems like a recipe for making people miss the flight. At the very least it made things stressful. No free food/beverages were provided (some is available at a cost). A family with a very tired baby was forced to wait in a huge long line rather than being pre-boarded. That just seems discourteous to me."
Pros: "All the flight attendants were so friendly and helpful! Nothing"
Cons: "This is the second time your plans have been late! You were late leaving from Venice to London Heathrow on August 1 which I barely made the flight to Glasgow and then coming back your flight is late leaving Edinburgh to Heathrow And my luggage doesn't make it again! You don't even serve water on the airplane which is ridiculous! Your flight crew were nice but you really need to be on time or not schedule flights with such short layover times!"
Cons: "Planes definitely don't give you much room, but this was a short flight."
Pros: "My first domestic flight with BA for years yet the service imo has got even slicker and better. From check-in to boarding to disembarking and all ahead of schedule, I doubt if I would fly domestically with anyone else."
Pros: "Entertainment and amount of food and drinks served was adequate"
Cons: "3 different delays totalling over 2 hours then sat on the plan waiting to take off for another 30+ min with no regard to connecting flights, passenger confort, etc"
Pros: "Par from below the flight was great as always"
Cons: "CSD was rude and not nice to his fellow staff member in economy. Small delay but not a common thing"
Cons: "Boarding takes longer on BA than any other airline I've flown on. Breakfast was awful. Cream cheese on a white roll tastes like paste. You'll really could be doing better than this."
Cons: "My flight was cancelled in the middle of the night "due to weather", however, every other flight took off that day from Gatwick without even a delay. British Airways offered nothing in return for a missed connection which cost me almost 1000$ in total and 2 missed days of work. Their customer service is horrendous and basically, they simply didn't care."
Cons: "We were late to our outbound flight due to our other flight being delayed from weather. We went to the ticket desk area, which was closed and were directed to another help desk. Once at the front the attendent refused to help us and sent us to another desk at the other end of the terminal. After waiting in another long line, the attendent told us we had missed all flights to Edinburgh. There lack of staff and customer service caused us to miss all flights and trains into Edinburgh. On top of that, we were notified our flight back to London would be cancelled because we missed our outbound flight and that she could not provide us with any credits or refunds that we would need to call customer service. We lost the money we spent on our Edinburgh hotel and had no way to get to our vacation."
Cons: "We had a carry on and were flying business class. They made us check in the bag but it was clear that it could fit. They said it was a busy flight so we had to give our bag up to check in. We arrived on the plane and there was plenty of space to put our luggage. It was not a friendly experience especially paying the premium to fly business. They were very direct and non forgiving. Crew on board were nice though!"
Cons: "Luggage did not follow me. Still without."
Pros: "Why have they destroyed this once great airline. Better choice of destinations and better prices and similar poor service from the Budget Airlines..Once I return I WILL NOT fly BA ever again."
Cons: "Paying top dollar for the fare and the being asked to pay for the food and drink which was hugely overpriced anyway. They are now an Expensive no-frills budget service airline."
Cons: "Nothing wrong"
Pros: "Nice legroom in world plus."
Cons: "Wish there was live TV for sports."
Pros: "Crew was great. Process of boarding and disembarking was fine."
Cons: "Space in regards to seating is inadequate"
Pros: "Good experience."
Cons: "Rude flight crew!"
Pros: "Excellent flight."
Cons: "Cramped and no free tea/coffee"
Pros: "The subject says it all."
Pros: "That the flight was not bumpy and due to bad entertainment I had good views out the window"
Cons: "Tight seating, old airplane, a bit dirty, most info was in Spanish!? Could not hear overhead announcements,"
Pros: "Left and arrived on time! Comfortable aircraft"
Cons: "I had connection flight from Edinburgh to Amman with 1 hour 20 minutes layover in heathrow we had delay around 2 hours in Edinburgh we arrived 20 min before LHR-AMM flight and we missed our flight"
Pros: "Great crew, pleasant flight"
Pros: "Food and service was great. Pilot made trip smooth"
Cons: "Boarding at edinburgh was confusing."
Cons: "Long wait in boarding - flight was delayed"
Cons: "Boarding security very bad"
Cons: "I on line checked in but it only checked me in for this flight and not my next flight which meant I was on standby. Agent at check-in could not change it."
Pros: "Not much"
Cons: "The boarding crew from Edinburgh did not allow me to bring my carry on despite it being very light and within size restriction. They said this was because the plane was already full with others' luggage and could not handle my bag for safety. Had to shove my things in a Tesco carrier bag and in my daughters small backpack on wheels. The backpack broke later as it was not made to carry more than a few books. And to top it off, the suitcase I was made to check never made it on my connecting flight to Chicago. I am still waiting for it to be delivered 36 hours later. This suitcase is virtually empty. Well, it's actually carrying a pair of sunglasses and my phone charger. totally inconvenienced and the crew saved the plane from being dangerously overloaded by an empty suitcase. Absolute nonsense."
Cons: "The queuing process was not efficient, the packing of people on a shuttle bus was dangerous with the number of people squashed onto the bus and then we had to wait on the bus for quite a while for the determination to be made that the flight was ready. Once on the flight, the hanging flap that separates the first class from economy, was loosely hanging and rattled fiercely and on lift-off swung back toward our faces. We had to pay 4 pounds for a coke and weird coffee. Then we had to circle London while we waited to land because of the IT mess in London."
Cons: "We had to be transported by bus both when we boarded in Edinburgh and when we got off the plane at London Gatwick. Of course when we took another plane at Gatwick, we had to take a bus again. Very inefficient process. They actually close the gate 30 min before the flight time, for really. I think it's unnecessarily harsh. Crew were very friendly."
Pros: "Flight was comfortable. Reached 20 mins before time Leg space was ample."
Pros: "The service"
Cons: "Small sits for three people"
Pros: "Efficient check in and boarding. And friendly staff."
Pros: "It was a short flight, so didn't need much."
Cons: "Charged for food, even water. Boarding pass had one gate, but flight actually boarded from a different gate. No one there to tell us, no announcement. Good thing I checked board. No entertainment system."
Pros: "Clean plane, efficient cabin crew, very slick boarding."
Cons: "Nothing to make it stand out from the other providers(Flybe, Ryanair, easyJet) as all complimentary offerings have disappeared."
Pros: "My mother is disabled and the crew were ALL so helpful and kind. Amazing!"
Cons: "Had to purchase even coffee, no complimentary anything."
Pros: "The food was acceptable and served in a timely, efficient way. The entertainment options were very good and the system easy to use."
Cons: "The seats were extremely uncomfortable due to being so narrow and also very little leg room. I was in the second seat in a 4-seat row and had difficulty getting through the space to seat myself. I'm a person of average size. On a six hour flight this becomes very irritating."
Pros: "Great crew and service"
Cons: "Uncomfortable seats. Not only no space to get comfortable but the seats themselves are not comfortable. We had better constructed seats on the hopper from Edinburgh to London. It is unconscionable that long flights are so uncomfortable!"
Cons: "Little close on the connection"
Cons: "Seats were very uncomfortable"
Pros: "The crew was excellent, the flight was comfortable however the boarding process was a bit disorganized but I’m pretty sure that was an airport issue"
Cons: "The plane left 7 hours late. They did not provide information or a satisfactory explanation for the delays. On hour 6 of delay we were still unsure of whether the flight would be cancelled."
Pros: "Easy flight time and Luton airport is small and manageable"
Cons: "Cleaner plane"
Pros: "The calzone (food)."
Cons: "Boarding is ridiculous. No direct access to the plane. They make these things called jet ways... start using them! Also the crew said the front bathroom was not in service then proceeded to allow the captain and crew plus a few passengers to use it."
Cons: "The flight was delayed twice There are always delays"
Pros: "Crew were excellent and the flight was without faults"
Pros: "Punctuallity & cabin crews"
Pros: "The flight crew was decent."
Cons: "The gate crew seemed frazzled and at times rude"
Pros: "What a landing from the pilot. Straight from the aviation textbook."
Cons: "12 min delay."
Pros: "It was average"
Cons: "The hour delay"
Pros: "Our flight was delayed two hours due to mechanical issues. They were very apologetic - customer service was great."
Cons: "Delayed flight"
Cons: "The flight was absolutely fine, although late. There was no entertainment on board. All food and drinks were for a fee. Crew was great."
Pros: "Everything went to schedule and the crew dealt with an illness emergency without fuss and I am sure more than half the passengers never knew about it."
Pros: "Overall Easyjet is an ok airline, I will continue to fly with them, however, small things like paying extra for speedy boarding and then not having a separate line is a real disappointment. Given the option I would pay a the extra to fly with a better airline, however, being from Northern Ireland we are limited to what we can have."
Cons: "Flight left late. Hand luggage bag had to be checked in. I had to go straight to work after I Ianded so didn’t appreciate the extra 20 minutes wait at the luggage carousel. I was told the overhead lockers were full, which they weren’t."
Pros: "Plane was fine"
Cons: "had to wait nearly an hour from departure lounge then on the plane before takeoff. Felt we were being herded like cattle and then left to stew in a holding room before allowed access to plane."
Cons: "Flight delayed by over 2 hours (19.05 flight)... Even the 20.30 flight left before us! Zero communication from ground staff, no food vouchers. Extremely poor!"
Pros: "Kept well informed about ghastly delay"
Cons: "3 hours 11 mins late arrival at destination"
Pros: "We were pleasantly surprised with how comfortable the flight was and the efficiency."
Pros: "Adequate for short flight"
Cons: "Cramped seating Long wait on jet ramp"
Pros: "Staff were good. EasyJet kept us informed. There is a high degree of efficiency and you are treated as a paying passenger rather than cattle."
Cons: "Delays seem inevitable with EasyJet on the Belfast route. I can't remember the last time we had one that wasn't delayed by more than half an hour. The scheduled time is longer than any flight has taken, but I think this is actually a realistic approach given the probability of a delay. There is an issue with 2-3 year olds and seat belts - they are not allowed to travel on a parent's lap, but they can wriggle out a lap belt easily and so are unsecured."
Pros: "Exactly as the title says. Really quick."
Pros: "Flight left Edinburgh on time and arrived on time that’s something that doesn’t happen to often and the crew were really friendly"
Pros: "On time"
Pros: "The flight itself was quite quick and the staff on board were very nice"
Cons: "We boarded really early but the plane hadn’t arrived and we were made to wait in a corridor, we boarded at about 9:30 when we were supposed to depart at 8:55, we departed almosted an hour later than expected (9:45) which made a huge difference and unfortuntely we missed the train from luton and the last tube in London."
Cons: "Using buses rather than gates to to enter the airport. Is it some kind of saving money with out considering passengers comfort"
Pros: "Efficient check in and bag drop. Flight attendants were professional and accommodating."
Cons: "I sat in seat 1A, near the door, and froze. Changed seats with a lady so she could be with her children. I originally had seat 1D. I am surprised you charge extra for that seat. If one of the children would have sat in seat 1A I am sure they would be sick with a cold in a few days."
Pros: "The way Boarding was arranged."
Cons: "Time management was poor"
Pros: "Crew ok."
Cons: "Automated baggage drop off No one to help with bags. Very late. Sat on plane for ages before lift off. Slow to get a drink. Hardly time to drink it. Very uncomfortable and annotingz experience."
Pros: "Nice crew"
Cons: "Late for return and arrival flight"
Cons: "Flight late again, plane filthy. Not good enough."
Cons: "Boarding halfway through was delayed, had to wait on the ground at Bristol for some unknown ground staff person to turn up before we could disembark"
Pros: "Good flight - nothing much to report other than it was a flight without any hassles."
Pros: "nothing. being late is a nightmare"
Cons: "I was late to connect with another flight and I spent a night in the airport."
Pros: "They even sold tickets for the Gatwick express to London while we were waiting to board asst the hasta in Edinburgh Scotland.that saved us the line at Gatwick.much appreciated."
Cons: "Easy jet lands at north terminal.you must take a shuttle to the south terminal to get the Gatwick express train."
Cons: "Rude staff, crowded planes, stand by on a booked ticket , 3 hours late"
Pros: "Smooth experience from boarding to landing, staff efficient and helpful."
Cons: "Left 30 minutes late."
Pros: "Short, quick flight that saved me a lot o time"
Cons: "Queuing on a stairwell in Belfast"
Pros: "Departed punctually in both directions. Just a 25 minute flight so there's not much more I can say."
Pros: "Absolutely no information given by airline staff or airport staff."
Pros: "Airport facilities in Edinburgh. No waiting time at security. Water fountaine after security."
Cons: "Plane was delayed by nearly 1 hr. No information of it until 15 min before the scheduled take off time, inspite of me signing up to text alerts at the flight booking. Boarding via bus and just 1 staircase. Passengers with children under 5 years announced to board first, but no chance as no way through unorganised crowd of passengers waiting."
Cons: "very long delay with no real reason given"
Pros: "friendly service at counter"
Cons: "the way attendants treated us when boarding deep contrast with peaple in the counter"
Pros: "Flight was low price and the cabin uncrowded."
Cons: "Boarding the flight in Edinburgh was delayed by forty minutes. Delays at Gatwick waiting for coaches to arrive before we could disembark and get to the terminal."
Pros: "Flight to Luton was great and even though we arrived at the gate when boarding had commenced, staff were still helpful and gave us priority boarding. Return journey was an hour which was really cool but alas..."
Cons: "...all the time savings I thought we'd made quickly evaporated after landing - we couldn't disembark until over 15mins after landing and another 45mins to reclaim baggage. With two children aged 3years and 6 months, the experience wasn't really great at all. Only reason why I'm not giving less than 3 stars are for the positives mentioned above."
Pros: "I liked the price of the flight compared to other airlines, I likEd the colour of the airline and how clean it was. I liked the fact that the flight was uneventful and completed. I liked it that we did not get delayed and I liked the professionalism of the crew."
Cons: "I didn't like it that you did not carry pillows. I didn't like the food trolly, would much prefer a set meal."