Caring & friendly crew. Most important: got us SAFELY to our destination!
One of the best flight experience I have had in along time. Would fly with them again.
The biking process was confusing and I was called for a seat assignment from I number I repeatedly though was spam, but the flight itself was great
I think the extra charges for seating with no added advantage and the added charges for baggage are excessive compared to other airlines.
The worst Terrible Late for connecting flights. Made flight without luggage! I am still waiting for my luggage to be returned! I paid premium for this flight. My luggage should have been flown to Hartford instead they keep telling me it was put on a jet blue flight and is in New York! I flew Hartford to avoid New Yofk! The flight over was also unpleasant. We were stuck in a bus at Edinburgh airport for 30 minutes then our luggage again could not be found! Very poor service. Very disappointed . I need my luggage to be returned. Shirley Baliki 42 Blaine Sreet Fairfield CT
Best travel day I've had in a long time. Everything went perfectly, no delays. 10 out of 10
I had an awful experience at the ticketing agent stand. I had purchased three tickets, one of which I had the maiden name of a passenger on the ticket. They refused to help, assist, and actually delayed our process and had us miss an opportunity to purchase a ticket on the same flight. I was sent through multiple phone calls, none of which helped, and the person at the counter was the person who told me to both call Aer Lingus for help and was the person who said they could not fulfill my request that they were privy to from the beginning. My partner is still stuck in Scotland, racking up thousands of dollars in additional fees and tickets. I am very upset and two of my tickets went unused. I will never be using Aer Lingus ever again and I will continue to complain about them.
Golf Bags never made it on the flight. Very expensive golf bag and. Clubs,shoes, clothing. Will file a claim against Aer Lingus
Long unexplained delay, uncomfortable back row, long waits for trash collection.
Thankfully not a full flight so although my headphone jack wasn’t working 100% on my window seat, I was able to move to the aisle seat. Food was fine, nothing great but tasty enough. Crew were friendly and made enough rounds. Always have a decent experience with Aer Lingus
They are offering less and less for more and more. They changed our seat that we paid extra to select at the last minute. The seats are way too narrow and my elbows went numb.
Crew attitude and attentiveness. Comfort of the seats. Entertainment options.
No entertainment system. Paid extra for wider seats but not worth the cost. Flight left a little late and arrived early.
Seats were so small. I’m 6ft and a good 20% of me hung out into the aisle and the flight attendants come dashing with the cart. On multiple occasions they hit me before saying mind your elbows and knees. I’m like, yes, but where do i put them. There isn’t a space that exists that i can fold into. The carts are so close to the seats when they pass through that i regularly felt water dripping on me as they poured drinks. Overall 3/10 experience. Highly unlikely to recommend
W ended up getting stuck in Edinburgh Scotland during the air strike. They cancelled our flight and No help to get us rebooked. All said down that cost us over $2,000 extra at least to get home. Hopefully we will be reimbursed somehow! Won’t be flying Air Canada again
Flight left on time. Crew was polite and helpful. Flight arrived early at destination. Had some trouble with in-flight entertainment system (not built in to seat-back) but found a work-around. Good experience.
Food is terrible....... need better snacks, too. Crew was lukewarm.
The crew assigned did not start on time due to delays on having a person call off sick and later having a person not wanting to stay on cancun. No screens and also no beverages provided delay for 2 h 15 min
Crew was amazing. The seats give me a sore neck for days upon arrival to my destination. Perhaps Business Class seats are designed differently. I’m 5’4”, the neck portion of the seat may hit me strangely for my height range.
Air Canada changed the flight times of my flights several times in the months leading up to my travel date, making my layover and departure times way worse than the original tickets I purchased. Then on the actual travel days 3 out of my 4 flights were significantly delayed. When I asked customer service to try and find me a better connecting flight, they quoted the contract at me that states my ticket gets me there but doesn't require adherance to the original times, and they were unwilling to try and help. I also asked them to waive my baggage fee, which according to their online calculator qouted me a free checked bag, but then at check in I had to pay to check a bag both ways. All in all the expeience felt like Air Canada was scrambling to provide flights and then unwilling to try and easy the sting of the significant inconvenience it created.
Great flight, great crew, decent food. Premium Economy was very comfortable. I compare this flight to the one we took on BA from DC to London: Like a different airline. The food was atrocious, the crew aloof, and the cabin not as comfortable. Based on that first flight we said we'd avoid BA, but the return trip changed our minds.
delayed more than an hour with very poor boarding and service
Absolutely the best airline for service and comfort by far! I only wish I could fly with them domestically!
The crew on the flight were not particularly pleasant and fluid restriction was an issue. I was not allowed to fill my water bottle. Crew didn't check on passengers other than meal service.
No WiFi working on either flight. No leg room at all, the seat in front of me left dents in my knees. If I put the tray down, it was so low it was propped up by my knees. (I’m only 182.9 cm) I’m usually cool on planes, but the planes were both hot during taxi and take-off.
we had to walk up stairs to get into the plane--no jetways. Perhaps that's a problem not with the airline but with facilities at Heathrow, Glasgow, and Edinburgh. But it was inconvenient.
On time. Clean. Efficient. Just what is required for the short hop.
No longer a premium carrier and no better than the low cost .
BA have long since lost their way. They are a budget airline without the budget fares. Everything from booking to boarding to flying to arrival is just plain ordinary. I fly BA if the only alternative is Ryanair who are even worse. Otherwise we fly KLM or Lufthansa who are so much better.
Denied boarding passes for connecting flight. Missed connection as a result. Customer services T5 Heathrow airport vile, arrogant people who lied to us and threatened us.
