Quick boarding, when it did eventually happen, almost 45 minutes late, due to late arrival of incoming flight.
I didn't like arriving at a different terminal and then having to walk through long corridors for nearly 10 minutes.
I didn't like having to wait over 40 minutes for my baggage in a hall where the lights kept being turned off and on.
I didn't like that there was no official there to apologise and offer some compensation, even in the way of a coffee voucher.
I didn't like the fact that the luggage customer service guy couldn't get anyone in loading to answer his call, and that his only option then was to fill out a report. Not really much help to the guy whose wheelchair had so far failed to materialise.
I didn't like the total lack of explanation or apology when it became clear that our luggage had seemingly been loaded on a later flight and that we were waiting for that plane to land.
I didn't like that there are about 10 seats in the entire baggage hall, totally inadequate when a flightfull of people is waiting.
Finally, I didn't like that it took 80 from the plane landing to my leaving the car park.
Drinks trolley too slow, considering passengers on most European flights are paying for their drinks. Quick drinks trolley with the food trolley coming along behind would be much better, and a lot more happy passengers, One and a half hours,approx., from take-off when the food and drinks trolley, from the front, reached Row 10. Not good Willie!
You should board by seat numbers on European flights. Aisles too narrow on 320's (and equivalent), with passengers putting quite large carry-on luggage in the overhead lockers and slowing everything down plus discomfort to passengers already seated.
Otherwise a very pleasant an enjoyable flight. when the doors closed.
WE were delayed by a computer breakdown at Check in followed by the Captain informing us that some passengers had not turned up but their luggage was on board. We waited for a physical check on boar and then left the stand to taxi away only to be informed by the Captain that the luggage was still on board! We thentytaxied back to the stand for a fw more minutes to be told everything was correct.The passengers and luggage were matched.
I was recently on a 5 week tour of South America where I took 13 flights. They had a boarding system whereby you boarded by numbers with the highest numbers boarding first and they had 3 designated small queues 1-15 16- 30 30 -46 and this worked extremely well
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