Daily cleaning, installation of cabin HEPA filters on flights from England to Guiyang
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Scores according to KAYAK customer reviews
Pros: "Nice crew, night food."
Cons: "Old aircraft type, insufficient entertaiment."
Pros: "The crews treated me with respect and the seat was okay being for economic seat."
Cons: "It’s my first time flying with China Southern. I have no comparison at this time."
Pros: "The crew was ok but the seat was not so good, the toilets are clean. The workers on check in were nice"
Pros: "Easy boarding and flight was 3 and 3 across. Short flight but nice surprise that they still served a full meal and came by twice serving drinks. Would fly again."
Cons: "They keep the air temp. somewhat warmer than we are used to in the US in the cabin but we just kept our vents above our head open with a breeze on us so it was ok."
Pros: "Smooth transfer at CAN"
Cons: "Vegetarian food needs to be better. Tasteless food served. No options for vegetarian."
Pros: "The plane departed on time, smooth landing"
Cons: "Should offered more meal selections besides pork and beef"
Pros: "The crew was great! The seat is okey!"
Cons: "My honest opinion was about foods they have choices like chicken and fish. But sometimes they might don’t have enough chicken or something cause some people don’t eat fish either like me. Or they’re allergic to fish. But still eat some of the foods except for the fish. Sorry about that."
Pros: "Never flew with China Southern before. Really excellent service."
Cons: "Need sweeteners for beverages besides sugar."
Cons: "Transfer process"
Cons: "Bags lost."
Pros: "Service and food were fine. Baggage allowance was generous."
Cons: "There was very little seat space... seemed narrower than usual and knees touched seat in front all the time unless I got them in one particular position, then it was just a very light touch. I don't recall being on a less comfortable flight. It's a shame that it was an 11 hour flight. The next flight was far better although only 7 hours. However, after the first flight I really appreciated the extra space so very much!!"
Pros: "Crew members are really nice and good service"
Cons: "Really bad food"
Pros: "Good for a direct flight to China."
Cons: "2 hour wait on plane before we took off. Long also, to few meals."
Pros: "on time"
Cons: "it is short distance, it is fine for myself"
Pros: "It was clean and they provided a warm meal"
Cons: "Taking a bus to the aircraft"
Pros: "The crew was very helpful and kind despite not having much to offer the economy customers."
Cons: "There was no way to charge a phone or electronic device. I had set up my phone with hours of movies and tv shows that I could watch on the plane. I thought that this was truly unacceptable to not have the option to charge a device for a 15 hour flight. There was an in-flight entertainment system, however my sound did not work so I could not listen to anything and there was not options for english subtitles. There were also no current movies or shows available. I was very disappointed in the options for entertainment on such a long flight. I am only 5'4 and I found my knees hitting the seat in front of me when they were reclined which was a majority of the fight. It was very uncomfortable. Food and drink service was far and few between, I hate bothering them for water but there was enough available or disseminated throughout the flight. and Not sure if it was the food, the turbulence or a combination of both, but many people were nauseous and vomiting on the plane. There were not bags readily available for those people to vomit in and the back of the plane and lavatories ended up being out of service due to uncleanliness."
Pros: "The multiple bathrooms"
Cons: "The food"
Pros: "Wonderful staff. We had a problem with our entertainment system and so they upgraded us to first class. Felt really valued."
Cons: "The food is always bad, and they didn’t allow use of electronics (phones, and they didn’t like me using my iPod I suppose because it looks like a phone?) on a 6 hr international flight when there was NO individual entertainment and no screens. What’s worse is I went into the bathroom right after a flight attendant and there was urine all over the seat! She either did it and left it, or she saw it and hovered over it, leaving it for the next person. Not classy."
Pros: "Seats were ok. Downloaded media for each seat was diverse and entertaining. Food was alright."
Cons: "Crew was pretty curt and not polite. They also 'didn't have time' to load my bag onto the plane, along with ~15 other people. I had to wait two days for it to arrive. 'No time' to load bags is kind of an odd and slightly unacceptable reason to not load baggage onto a plane. Airlines close check-in for flights 30 mins before departure time to ensure that all bags make it onto the plane. I was 3 hours early. Don't know why they 'didn't have time'. They also broke my friend's bag."
Cons: "Left 1 and a half hours late, the entertainment system was broken (14 hour flight)... made our connection but waited on the runway another hour. Arrive at our destination and our luggage is missing. They say we’ll have em in a week... no offer of compensation especially since I have to spend $100 to taxi back to the airport to get them if I want them earlier"
Cons: "I'm small, only 5' and very surprised by how little legroom is available on the A321 plane from CAN to ICN...a much taller man sat on the aisle seat and had to keep one knee out at the aisle during the flight."
Pros: "Hospitality was good except food. For long route frequent snacks suggested which was missing."
Cons: "Food, beverage, water, liquor supply and bumpy ride."
Cons: "You left me stranded in Bali and wouldn’t rebook me. You wouldn’t give me a full refund. You made me purchase an entirely new flight with a different airline. I spent FIVE hours on hold waiting to speak with a representative. I will advise anyone I know to never fly China Airlines"
Pros: "Flight from Guangzhou to Vancouver was smooth. Cabin crew was great and attentive. Flight was even early to arrive!"
Cons: "Seats were a bit cramped."
Pros: "Crew were lovely. Plane was barely loaded so my husband was able to switch seats to sit next to me. Pleasant flight."
Cons: "One movie for everyone and it was a stupid movie. Not sure why my husband wasn't automatically seated with me since the plane was barely half full."
Pros: "The flight attendants are good, but the check in crew needs to be more friendly and helpful, with the growing economy boom in china, we will have an increase in tourist to China which cause the air line to be packed, so they need to be much more helpful when attending customers!"
Pros: "I could not fault my journey with your Airline at all. I was very pleased with your staff and your service throughout both of my Flights. I shall be very pleased to travel with your Company again and would recommend you to all my Friends and Family."
Cons: "There was nothing i did not like."
Pros: "One of the better airlines in China. Amazing staff, Bilingual."
Cons: "No entertainment. Inefficient boarding. Tightly packed seats. Barebones aircraft. The food is laughably bad."
Pros: "One meal for a 90 minutes fly? I am a frequent flyer and this is my first fly that services a meal in a 90 minutes fly"
Cons: "Everything is awesome."
Pros: "No comment"
Cons: "I was sitting on the window seat from Guangzhou to JFK, the person sit next to me( middle seat ) was a handicapped person, she couldn't stand n was pushed in by wheelchair , I don't understand why was she put in the middle seat, I have to climb over her everytime I wanted to go out, what if there is an emergency, it would be difficult to evacuate her, she travel with another three person, middle seat was just not right for her, the crew on board should have disallowed her to sit in the midfle"
Pros: "Proactive service, friendly and fast."
Cons: "Attention to details such as asking what would you like to drink when serving the food, at odd times in business class"
Pros: "The food is good"
Cons: "The air-con is too cold and the staff said there were no blankets left"
Cons: "At the end of our trip, 3 weeks later, we arrived in HAN to make our 3:45PM flight - constantly checking the status to make sure the flight would not be late again. The flight ended up getting delayed 30 minutes, then another 30, then an hour, and longer until the flight was delayed 5 hours total. China Southern employees at HAN wouldn’t move us to new flights and tried to tell us that we would make our layover in CAN despite this flight landing at 11:15 and our flight from CAN leaving at 10:05. We checked online and found there were no flights out of CAN to SFO until 24 hours later, yet there was a routing directly out of HAN. We told the employees it would be useless for them to fly us to CAN because we would be stuck there. They ignored us and told us it was fine and to fly to China. When we tried to explain, the employee simply walked away. We landed in CAN and were met with employees who first told us at 12:30pm flight to LAX the next day was booked full and they wanted us to wait 24 hours. When I told them that wasn’t true, they recanted and said “oh we can get you on the flight.” I asked for compensation since this was the second layover that was missed because of airline failure and a manager at the Transfer Desk told us he could not upgrade us to premium seating because all the seating was sold out. When we finally sat on the 12:30PM flight to LAX we found that not only did Economy have open seats, but so did premium seating. We were lied to by the manager at the Transfer Desk in CAN and when we explained the situation to flight attendants that we wanted one of the open seats they told us no. In addition, during our overnight stay in CAN due to China Southern employees at HAN not switching our routing, we were put in a hotel that smelled of smoke and had water stains in the room. We were woken up early to catch a shuttle back to the airport and when we arrived at the airport to ask for food vouchers to eat breakfast since our layover was longer than 12 hours, we were also told no. Overall I am completely dissatisfied with both flights on China Southern. I was lied to, cheated, and held up over 24 hours in China due to airline mistake and their unwillingness to book us new tickets. I spent hours at airports talking to airline employees and because of these hours spent we should be reimbursed for our flight."
Pros: "Itinerary is everything and we could not have gotten better direct flights, especially for the price. (They discount child fares too). The 319's don't have individual movies but they played a nice kids movie on the overhead screens which was a pleasant surprise. And even though the flight was delayed I can't be too upset because they upgraded our family of 7 to economy plus ahead of time without me even asking (We risked not paying for seat selection and it worked out great!). Bags checked all the way through and no complications on any of our 4 international flights, that's good service!"
Cons: "Flight was delayed two hours from CAN to RGN and we had to take a bus to our airplane. The A1-A5 gate area is bare bones for waiting but they handed out snacks and water to try to help."
Cons: "Very limited program."
Pros: "The international flight from New York to Guangzhou need more leg room even the upgraded economy was tight with stiff non moving arm rest for a couple wo seat together"
Pros: "Good service"
Cons: "Two stops in China required us to go thru customs and security multiple times"
Pros: "I ate food"
Cons: "The food was bland, no flavor, inadequate in service. Kept asking for water/soda and took forever and choked at one point"
Cons: "They staff did nothing to help me out and purposely had kept me off of a flight and I had to go re-book with Thai Airways who were much better and more helpful"
Pros: "Great food, friendly service, plenty of leg room, not bad for an 11.5 hour flight."
Cons: "Plane was a bit older for a long haul (Airbus A330), seats were hard. We left 45 minutes late without any explanation."
Cons: "2 of my 4 bags, which I checked in, were broken during my travel."
Pros: "The entertainment was good. The movies were new and fun."
Cons: "When I checked into our flight in Thailand, I requested three connecting seats because I want to take care of my 74 year old father and 66 year old mother. The guy at the check in counter told me that he had arranged three connecting seats for us. However, when we were boarding, we realized that my 74 years old dad was connected to my mom and I! Lucky there were some empty seats and the flight attendants kindly agreed to let us sit together after my dad spoke to one of them."
Pros: "The food was good and the airline attendant was kind enough to give me a window seat"
Cons: "The fact that I had to recheck my luggage multiple times with no instruction was annoying and uncalled for. That and going thru way to many security checks in China even though I was connecting flights. Taking a flight to Wuhan to get off plane go thru customs then getting back on plane when I already did that was absurd."
Pros: "The plane was nicer than china eastern flight."
Pros: "Crew appearance"
Cons: "I was hungry all the time , not enough food"
Pros: "The food was good, good choices in movies and comfortable but take your eye pillow and earplugs to sleep because the lights on the cabin will come on when serving food and wake you if you are sleeping."
Pros: "Crew ware kindness with smile"
Cons: "There was like market at gate Therefore no priority boarding"
Cons: "English announcement can be improved"
Pros: "Never never fly with This airline Poor Customer service"
Pros: "I love the vegan food that they provide me."
Pros: "There was a good amount of leg room for an economy seat"
Cons: "I wish it had more movie options"
Pros: "Crew was nice"
Cons: "It was extremely loud the entire trip and after traveling for more than 24 hours beforehand, it was an extremely uncomfortable trip."
Pros: "The crew attention to the customer is top notch. I traveled with China Southern, Delta and Virgin Atlantic but by far Xiamen Air out performed them all."
Cons: "The occasion freezing of the entertainment system must be addressed. I did inform the crew and they did try their best to resolve the issue without success."
Pros: "attentive and polite flight attendants"
Pros: "I like the web that show me my travel schedules, I don’t need to look for email. But when I check in airport, they ask me flight confirmation number which I don’t know either that number doesn’t indicate. So I hope that you also include flight confirmation number too."
Pros: "Crew was very nice and I was happy to get emergency exit row window seat to make the the long flight more comfortable."
Cons: "The food could have definitely been better too many shrimp and fish options even in the morning for breakfast. I was happy there has been a pasta served for dinner otherwise I wouldn’t have eaten the entire flight! Shrimp for breakfast isn’t an option for American folk and the movie selection"
Pros: "Great airplane (787 Dreamliner), comfortable seats, lots of meals, no charge for beer & wine"
Cons: "IMO, the flight attendants should understand better english. It was clear they didn't understand much. I had to claim checked bags and recheck every flight segment. No abilty to reserve seats unless it was more than 72 hours before departing!"
Cons: "Too many security points"
Pros: "You give me the suck time form shenyang to Fuzhou . I have to pick up all my stuff and chinking all the stuff to shenyang form Fuzhou . And just a 40 minute how I make it ? And I miss my fly to Fuzhou . I have to buy 2 new tickets form shenyang to Fuzhou ! $400 .. I feel so bad very bad .."
Cons: "How you guys gonna do for it ?"
Pros: "No real problems"
Cons: "Nothing significant"
Pros: "Upgraded to business class for free and service was amazing."
Pros: "I paid $14.95 to have a seat selection before departure however, my seat was given is in the middle not the roadside seat I prefer either karak to refund all seat selection charges."
Cons: "I paid $14.95 to have a seat selection before departure however, my seat was given is in the middle not the roadside seat I prefer either karak to refund all seat selection charges."
Pros: "Getting off of the plane"
Cons: "This was a discount garbage carrier. I have ridden on cargo boats off the coast of Nicaragua that I would recommend before Xiamen. They don’t give you your connecting boarding pass when you leave the country. You have to go through China’s bullshit customs service three times just to get to your next flight. Chinese customs is like a bowl full of retarted fish smelling their own farts. Six people doing nothing while one blithering idiot Stubles through paperwork."
Pros: "food and service"
Cons: "The seats don't even recline, so I could not lie back to rest. The entertainment system was very bad, didn't provide earphones and could barely see the screen. I would not choose to fly this airline again."
Pros: "No problems for the price"
Cons: "Ok no problems for the price"
Cons: "I didn’t realize that Chinese transit visa is needed to transfer at Xiamen airport. When I bought the tickets, I wasn’t notified nor advised to get the Chinese visa. The Xiamen rep at Lax didn’t let me board first and I explained and they gave me the visa waiver paperwork. It was so much of hassle. I’ve laid over many Chinese cities via different airlines and never had any problems. Will not fly again on Xiamen!!"
Pros: "Flew business class. Cabin crew was some of the most attentive I have experienced. Food was very good and nicely presented. Pillows could be better, but had two. Same with blankets. One thick and puffy, the other lighter. Nice for temperature regulation."
Cons: "First leg lax - Tao delayed almost 3 hours. Fortunately the 2nd leg was delayed 1.5 hours. 3rd leg on this itinerary was also delayed, I could have made the flight, but they gave my seat away. It was a bit of a Charlie Foxtrot rearranging flights and overnighting Hotel. 2.5 hours. A supervisor was needed to sort it all out. We will see if the above was bad circumstances or not. I run the same itinerary in reverse on the way home in a week."
Cons: "Why is my passport number wrong?"
Cons: "Why is my passport number wrong?"
Pros: "the order of boarding the plane"
Cons: "food was dry"
Pros: "Nothing. never boarded. Took the train instead."
Cons: "1 hour connection. I missed my flight because the flight out of LAX got delayed."
Pros: "Very good service. I have a bad knee and they did a good job of helping. Long layover is ok, they offer free hotel. Side benefit you can be a tourist for a short time."
Cons: "Lounge could be improved. Does not compare to other Airlines Lounges."
Pros: "No problem with staff"
Cons: "Food is okay"
Pros: "Kept me well hydrated, supplied tissues that helped me bear a long flight while sick. Early arrival appreciated. Fresh fruit was good."
Cons: "Crew might have cleared away medications by mistake but they tried hard to find it, inquired all attendants and even looked through the trash. I missed the passing of of declaration forms twice while I was in the bathroom and when we landed the customs people directed me wrong so I had to wait a long time in line to get through customs without water which made me sicker and I had to go to the doctor."
Pros: "The cabin crew were very nice and courteous!"
Cons: "Couldn't be helped, it was just a long flight!"
Cons: "Nobody could rearrange any flights for me, zero help!"
Cons: "I couldn't fly because they said there was NO TRANSIT lounge in the airport and I didn't have a VISA to enter China? Who ever heard of a visa for transit?! My destination was Singapore! I am told I have to get a transit visa in order to return home and for me and my son 350!! For 2 hours transit in an airport??? This is NOT a world class airlines, they make their own rules. I will buy another ticket!!"
Cons: "The front dest and customes have horrible attitude! They will ingore you."
Pros: "All announcements in Chinese and English. They keep feeding you."
Cons: "Lots of checkpoints but hey. Why complain about them trying to keep us safe."
Cons: "I was denied a boarding pass and was not allowed to transit through China, because of a visa that was needed I was not told about by Kayak.com. Therefore, being the last day I was allowed to stay in Thailand, I had to scramble to find an outbound flight the same day, including paying almost double the cost of the original flight. The Thai check-in agent told me to never transit through mainland China again, because the visa requirement information that is not provided."
Pros: "I really liked the space in Business and the priority boardings in Asia. Worth every penny. Food was great. A lil slow on serving alcohol though. Very relaxing trip."
Cons: "Not much. Liked I mentioned, slow on serving the alcohol. You have to push to get a drink."
Pros: "The offerings of beverages and the choices were good"
Cons: "Lack of communication by staff. Lack of entertainment on 14 hour flight. Was told not to use device while others were able to use."
Pros: "Gave me a free hotel when I was transferring in Fuzhou. All I had to pay was the taxi fare of 20kuai. The staff are extremely nice and the food from JFK to FOC was excellent. 2 full meals and a sandwich left me pretty full."
Cons: "It is difficult to get in touch with the English Customer service."
Pros: "Crew was friendly."
Cons: "couldn't book through from Shenzhen yp Guilin. Had to check-in again at Fuzhou and go through security again."
Pros: "Flight Attendants were nice a professional Seats comfortable Meal size was quite large for economy Domestic"
Cons: "Check In Agent said my ticket was incorrect? Had to go to about three different desks with very limited English. Had a baggage overage that I was happy to pay for but would have had to go to another desk to pay. Would have missed my flight. Hand carried 8 pieces of dry cleaning through the Airport. Not customer saavy or friendly."
Pros: "I love the fact that the program that launches the flight were pretty new, but the fact is; everything run like a well oiled machine. From customer service to departure everything went smoothly. Since the flight was brand new not a lot of people knew about they're great deal. I bought a one way ticket to xiamen because I will be working a school teacher. I didn't realized til later on that it's possible for someone with a z visa to receive an extra 23kg check in baggage for free. I contacted the customer service who replied within a day and everything was fixed. Now, I've been travelling a good amount to China and US, so far the food that are good is xiamen airlines. It's healthy, not greasy, and my stomach didn't hurt."
Cons: "For now ? Nothing. It's my first time riding this airline and I would definitely pick this than China southern or eastern airlines. I have been disappointed with them too many times.... food suck, cramped leg space, and an overabundance of delayed and cancelled flights. Need improvement: it would be nice if the flight attendant don't assume every Asian is Chinese. Over and over the flight attendants would suggest food options, snacks, and drinks in chinese. I understand this won't be the first nor would it be the last that someone would mistaken me as a native Chinese speaker. Overall, the whole experience was amazing!"
Pros: "on time food"
Cons: "no movies"
Pros: "GOOD Service, Great Priceing!!!"
Cons: "The staff was rude and the flight was delayed twice."
Cons: "The delay was extremely horrible causing us to miss our flight and then put us on a flight that was once again delayed for another 6 hours. The crew was still hesitant on disclosing the time we would be leaving"
Cons: "As everyone was lining up at the gate to board, a guy came out yelling at everyone is Chinese. I have no idea what he said but it didn't sound good. We sat on the plane for 1.5 hr waiting to depart. An announcement was finally made that there was some kind of issue with air traffic, we ended up almost 2 hrs delayed. The volume on the media device in front of me was not working. The seats were terribly uncomfortable, my butt was hurting after the first hour."
Pros: "The aircraft is new! The food is good on the FOC to JFK flight! Instant noodle soup isprovided when you need it!"
Cons: "However the food on JFK to FOC flight is terrible. The rice is hard as rock!"
Pros: "Boarding was pretty quick."
Cons: "Seats were quite uncomfortable. Not much leg room."
Pros: "Airline was great, staff was nice and attentive. Entertainment was great although the airline will not let you use your cell phone even on airplane mode. I couldn't listen to a book I had downloaded."
Cons: "Bathrooms needed to be cleaned. Changing flights in China was stressful and confusing. You have to go through immigration and my experience was stressful."
Pros: "I liked how much space I had when I was on the plane, the meal and thw drink was good."
Cons: "There was no automatic check in online or no place to check where to flight to, for exampleT3 or T4 to the building. For foreigners, this is a big deal because I felt lost and uncomfortable. And there was not a very good reminder of the flight. The ususal reminder should be send out within 24 hours, however, it didn't show on the first trip and it popped up when return but 4 or 5 hours to the flight. This need to be changed!!!"
Airlines flying from England to Guiyang have enacted additional safety measures and adjusted policies to better accommodate travellers. Policies vary by airline.
Daily cleaning, installation of cabin HEPA filters on flights from England to Guiyang
Masks required on board, masks provided on flights from England to Guiyang
Social distancing seating
Middle seats unavailable to book on flights from England to Guiyang
Testing for antibodies, testing for symptoms for flights from England to Guiyang
Waiving of change fees. Search flexible flights from England to Guiyang