Daily cleaning, installation of cabin HEPA filters on flights from England to Klagenfurt
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Scores according to KAYAK customer reviews
Cons: "Food poor going to Munich , legroom poor."
Pros: "The most comfortable coach seats I've ever been lucky enough to sit in (aisle and window in the first row of economy)! First time flying an A340-600, it's a great plane for a long trip."
Pros: "The crew was amazing."
Cons: "There seemed to be no leg room. The seat was very uncomfortable."
Pros: "The crew was awesome, super funny, excited, and helpful."
Cons: "The seat was incredibly uncomfortable."
Cons: "Boarding process and food"
Pros: "The help from the checking agent after we found out Lufthansa canceled my daughter and mine flys coming back home without any explanation and notification"
Pros: "Great crew. Great seats"
Cons: "Flight was delayed by half an hour. Mainly due to limited carryon space. During check in we offered to check in carry on luggage, but were told it would be an additional cost! If they would have checked it in that would have saved 15 minutes easily"
Pros: "Crew very helpful."
Cons: "Both flights late. Food was worthy rather than tasty. Seats small. Too much plastic - why not use non plastic cups. Sexist safety card."
Cons: "Delay of more than two hours caused my booking at the hotel to be cancelled. Not only i lost all my money but have no hotel to stay What is your responsibility on that???"
Pros: "Good service."
Pros: "Smooth flight. Friendly staff"
Pros: "Very good flight and crew."
Cons: "It was a good flight."
Pros: "My previous flights with Lufthansa have been in business class, which is fabulous. However, on this occasion flew economy because I got an exceptionally cheap ticket. I was pleasantly surprised. Obviously the seat was narrower, but had plenty of legroom. The food in economy in Lufthansa is better than most airlines’ business class meals. The crew is very courteous and professional. You really can’t go wrong with this airline."
Cons: "There was no downside."
Pros: "Great airplane. Very nice staff. Great service."
Pros: "Flight crew was amazing, as well as the first meal....restaurant quality."
Cons: "Delayed by two hours. Made me miss my connection. Also it is far too cramped for anyone who is tall. We need more leg room"
Pros: "Only an hour and a half but perfect service and even a nice meal. Because of the delay there were a lot of questions to the crew but they managed to keep travelers calm and happy."
Cons: "Flight was delayed but that had nothing to with the crew and the service."
Cons: "Flight delays"
Cons: "Plane came in late and I miss my connecting flight to New York. I had to stay over night in Frankfurt, and fight to get room and meals services, due to their mistake!"
Pros: "Clean, polite and cheerful staff, good food conveniently offered, on time, decent in-flight entertainment."
Pros: "great service and entertainment throughout the flight. great airport and lots of amenities to enjoy while on our layover."
Cons: "boarding economy all at once created two long lines and some confusion"
Pros: "Cabin staff were pleasant and effective."
Cons: "I got a headache on the flight; it did go away until I got good air in Frankfort. Bathrooms were a bit low in number necessitating long waits. This has become routine."
Cons: "One of the crew members was rude to me"
Pros: "Everything. Food, drinks and entertainment was great. The crew are amazing. Great flight. Pilot kept us informed of everything with delay of serving food due to turbulence."
Cons: "How long it takes you to get to Germany! But they have no control over that."
Pros: "The food between Frankfort to Istanbulwas lovely and the staff nicely"
Pros: "The staff was good to me when I became ill on the flight with a migraine."
Cons: "When I paid for my seat in advance it said I had an exit row, but when I got on the flight it was not. The food was also horrible."
Pros: "Great service!"
Cons: "Breakfast and movie selection could have been better"
Pros: "Service was outstanding. Very polite and prompt."
Pros: "No delay and the landing is smooth"
Pros: "Great service and food."
Cons: "after the fact, improperly disclosed baggage charge excessive and no opportunity to pay on line and avoid the charge at the airport."
Cons: "Plane delayed. Then when on board, pilot apologized due to the very warm cabin as "the auxilariary power unit isn't working." Then long delay because the baggage ground crew messed up and again according to the pilot "we apologize for the ground crew's failure to do their job properly and some baggage wasn't loaded properly." Once we landed we had like 20 minutes to go through security AGAIN and nearly missed the final flight to our Seattle destination. No mention of local time upon landing, no one at gate to direct lots of people rushing for connections."
Pros: "The entertainment system included ability to access cameras on the tail and belly of aircraft which was interesting to watch takeoff and landing. Crew was great, flight was smooth."
Cons: "Seat cushions lacked deep cushions, seats were too close together, could not stand up. Boarding was not done by rows, so took longer than usual."
Pros: "At least should have good brands of alcoholic drinks. Ugly mag limit the no of drinks consumed but keep better standard drinks"
Pros: "Very friendly staff and good was good."
Cons: "Had to wait 35 minutes on the plane due to weather before taking off and there wasn't much care on how that would impact everyone's connecting flights."
Pros: "Food was great. Good movies. Friendly staff!"
Cons: "The television screens were very old and discolored."
Pros: "Good service on the flight"
Cons: "Flight was delayed for over an hour once we were on the tarmac without an explanation and then baggage delivery in Faro was some of the slowest I've evert experienced."
Pros: "The attention to detail was fantastic. The flight attendants took such good care of everyone without preference or prejudice"
Pros: "Lufthansa kept to the time schedule"
Cons: "At Frankfurt, the boarding gate was changed two times."
Cons: "The delay after boarding in Lisbon"
Cons: "1 hour between flights meant a very hectic transfer."
Pros: "Crew very NICE. Customer service means a lot and they were wonderful."
Cons: "Old school entertainment system. A lot of hard tapping on the screen which bugs the person in front of you."
Cons: "The 1-star responses correspond to N/A. Mt flight was :30."
Cons: "Entertainment center was not working properly. Had to be rebooted twice."
Pros: "Quick straight forward"
Cons: "No entertainment at all"
Cons: "Flight didn't even come and was treated like trash at the airport i stayed 10 hours for nothing but to be told to go home thats all we have to say to you very terrible"
Pros: "A delay on our first leg (from Marseille to Munich) meant we missed our flight connection to SFO. Ok, these things happen. Lufthansa customer service in Munich was excellent--courteous and informative. We did not have to negotiate for lodging and other amenities while we waited for the next day's flight. Lufthansa provided for us with grace, including hotel, dinner, breakfast and the shuttle to and from the airport. The accommodations were excellent and we adjusted to our new departure time in comfort."
Pros: "The comfort of the seats, though it could have slightly more leg room"
Cons: "Food was horrible"
Pros: "Perfectly pleasant short flight with LH. Cabin crew were excellent and the snack and beverages were appropriate for this short flight."
Cons: "Boarding is a frustrating experience as LH do not 'filter' boarding so the process is un-necassarily frustrating......"
"This was a code share operated by United with a 787. Don't care for the herringbone 2-2-2 seating in business, many other carriers have gone to a 1-2-1 which is better. Food wasn't much better than economy but what really counts is lie flat seats."
Cons: "Comfort mostly"
Pros: "Very smooth boarding on both flights, a smooth transfer between flights, and comfortable seats (especially nice flexible headrest on longhaul flight). Very friendly and helpful crew."
Cons: "Movies available weren't to my taste, which isn't important anyway."
Pros: "On time & clean"
Cons: "Can’t really say"
Pros: "Good flight , bad flight delay and luggage."
Cons: "To be on time"
Pros: "Nice flight attendants,"
Cons: "They lost our bags, twice! We had 4 pieces of luggage that were checked together. They flew out of the same airport we did. They lost 3 out of the 4 bags, but assured me all 3 were on the very next flight. The next flight came in but only 2 more had been put on that flight. Still waiting on 4th..."
Cons: "Flight was not on time so I didn’t make the rest of the flights. And tbd new airline lost my luggage."
Pros: "Flight was relatively empty today, therefore boarding was smooth and easy. I had a row to myself.. Smoothest landing ever... just a lucky day"
Pros: "Clean aircraft, polite crew."
Cons: "1. Check-In , Check-In , check-In .. automated much more time consuming and probably costly. 2. Delayed flight (as usual) .. 6.am D.T. should either mean 6.00 or 6.05 or 6.10 ... but not 6.30. 3. Very tight connection flights in Vienna, so a slight delay could mean missed connection. 4. Food"
Pros: "Clean, safe short flights"
Cons: "The 30 minute layover was close"
Cons: "late flight once again"
Pros: "Seats more comfortable."
Cons: "Flight left late. Unboarding took a long time. Didn't hold connecting flight, missed it. Now on 5 hr wait and may miss airport transit."
Pros: "Very good flight crew. Decent food and nice entertainment."
Cons: "Poor web site. Very poor boarding crew. Boarding crew made no announcements for who must get re-elected ticketed for shares carrier tucked or web site ticketed passengers. No prep boarding plan given therefore mass at gate."
Pros: "Nothing so far"
Cons: "Our luggage did not make it in a 2nd flight. We had to fill out many many many oaoers st Odessa airport It took 1,5 hours & our ride to hotel did not wait for us & left. Some other taxi driver gave ya a ride & charged ys $50 rather than $20 that ya the cost of our reserved ride. When we got to our hotel, we had to pay $20 for the transfer to hotel even though he left. Now we have no toothbrush or any change of clothes & hopefully we will get our luggage tomorrow after 2pm"
Pros: "Friendly staff, on time flight. Nice refreshments"
Pros: "I watched three good movies during the flight to London. I enjoyed them."
Cons: "Nothing particular."
Cons: "No food terrible idea to serve orange, oll dos nasty hands Stick to a site"
Pros: "The flight was basic service to get me from one place to another. It was completely average and not quite the Austrian service I have previously known."
Cons: "See previous comments"
Pros: "Overall reasonable flight. Nothing to write home about"
Cons: "Breakfast was what I imagine prison food must be like. Rest of meals were fine"
Pros: "After flight to Vienna was cancelled, we were put on a flight to Frankfurt instead."
Cons: "Kayak sent me an email at 5:16am for an 8:15 am flight titled, "Austrian Airlines flight #704 from PRG on time". It was in fact cancelled. Unfortunately we missed the connection for the flight to Newark, which we were expressly told would be held for us... they shut the door 30 seconds before we arrived, with the plane still at the gate. Had to then go to the only counter in the terminal to see if we could get on standby. Finally got on a flight to JFK instead at 5:15pm."
Pros: "The crew was extremely professional. Smiling and confident in their jobs. (The complimentary wine didn’t hurt either!)"
Pros: "My flight was lovely. I loved the professionalism & politeness of the crew. I also loved the food - I really appreciated the fact that I could order a gluten free vegetarian meal for this flight."
Pros: "Everything was going to at"
Pros: "My flight from Vienna to Warsaw was fine."
Cons: "Flight was late"
Cons: "We left from Vienna , two hours late. This kind of problem supposed to be fix it , before.i like to fly with Austrian Airlines, isn't the first time, but now for me , to so long was a big problem"
Cons: "Flight was delayed"
Pros: "Leg room, kind staff in the airplane"
Cons: "Staff at service desk -unprofessionalism, never on time. Charged 3 times for infant ticket because of computer errors but lack of human factor explaining why, just completely horrible explanations."
Pros: "I like that flight boarding was quick and in time.it was a short flight My name is Hispary."
Pros: "The crew was friendly and attentive. Food was good and the boarding was efficient."
Cons: "I was generally pleased with the value and qulity received."
Pros: "Great crew, efficient boarding, on time"
Cons: "No entertainment, plane seemed a bit old as it made weird noises at certain altitudes"
Pros: "The plane itself was ok, the food also was ok."
Cons: "As usual, boarding in Miami airport is awful which is not exactly coming from austrian airlines, but they also took part in the unpleasant experience. The announcements were badly articulated, the boarding time was delayed and so on. Onboard, part of the crew completely refused to speak english."
Pros: "The crew worked so hard and were always ready to do more for any problem that arose, be it, mothers with babies, the elderly and infirm, the less than gracious occasional passenger, or younger children. The entertaining things on the individual screens also helped make the long periods of sitting more manageable for young and old."
Cons: "I didn't like how the passengers in general, left the cabin of the plane in such a mess! The crew came through several times for refuse, so I couldn't understand. Leaving pillows and blankets should be the only thing to clear out. Maybe a note on the TV screen could say, "a tidy plane helps flights be on time :-)""
Pros: "The service on board was fantastic. The flight was very smooth."
Cons: "We were stuck on the ground at London for what seems like ages."
Cons: "It was advertised as Austrian Airlines but when the details came through afterwards only then did it state that it was a United Airlines flight. So, I can't rate this flight because it had nothing to do with Austrian Airlines. You need to update your site so that it clearly states "Operated by..." when people are booking."
Cons: "My row was bypassed a couple of times for food/beverage service even though we were wide awake and looking expectantly at the flight attendant. Sometimes she asked me if I wanted a drink or something and as I was answering she looked away and moved on. I couldn't believe it. Then after pressing the service button and waiting a long time for her to return, she acted like it was a huge inconvenience."
Pros: "Not at all a comfortable experience, but I suppose it served its purpose."
Cons: "Seats in economy class are way too crowded, plane was too warm and air was stale (and had an odd odor). Choices of dinner selections ran out quickly, and serving any type of curry (the only option left) on an 8 hour flight is a very questionable choice.... Staff gave some people the full can of drinks, while others only a half glass. Also, even though there was not much turbulence throughout the flight, the plane was still VERY shaky for the majority of the time in the air. Not very comforting for those who are not frequent flyers. In the future, I plan to stick with British Airlines."
Pros: "Reasonably on time. Food and service were passable."
Cons: "Very old plane, the entertainment system was awful. Wifi did not work at all."
Pros: "The crew were nice."
Cons: "Food & extremely old plane with no electrical outlets no Wi-Fi and the entertainment system was rubbish . The food was terrible. One passenger mentioned that the bathroom was in terrible shape. I actually tidied up the bathroom before I left cause my bathroom was also in terrible shape or getting there. This plane needs to be retired it is so old! United Airlines should be embarrassed! I can't believe this plane is still in circulation at least the inside of it! How about updating it to modern times?"
Pros: "Served a lot of food. Most personnel friendly and helpful. Enjoyed entertainment selections. Plus this flight was $300 cheaper than the others. Convenient times and choice of airports."
Pros: "I liked the service and the polite staff. Timelyness also we liked.I will use united again."
Pros: "The flight was quick, food good, crew friendly. we landet earlier than expected."
Cons: "This was an older plane and even I paid for economy plus, there was no outlet, no on ddemand movies and the seat was not as comfortable as in a newer plane. Very little space in the overhead departments, even for carry on luggage."
Pros: "Everything was fine — but every bit of this flight was managed by United — the aircraft, the crew, the check-in desk — never encountered anything related to Austrian Air the whole time."
Pros: "We liked that the boarding process seemed to have been streamlined and organized from other flights (this was a UNITED flight which we flew through Austrian Airlines). It was efficiently done. We thought the selection of movies to watch were terrific. So glad to have caught up on several I had wanted to see. Considering we had a 3 hour delay, I got to catch up on ALL the movies I wanted to watch!"
Cons: "The plane was delayed just over 3 hours by a mechanical problem with the radar. We taxied to a remote gate while they tried to fix it. Original estimates were an hour, but it ended up being 3 hours. We stayed onboard which was probably best in this case - but having been trapped by United on a flight many years ago from 4 pm until midnight with 3 small children and then told to come back at 7 am the next day - I am very wary of the airline now and actually drive from Washington to Chicago as we could have done that in the time they trapped us! This flight was practically empty however, so unlike many transatlantic flights, we could spread out and were more comfortable than usual. So that was lucky for United otherwise my scores might have been a LOT worse! Also, we hadn't eaten, figuring that we would eat dinner on the flight. So after 3 hours we were a bit peckish! The crew came around with a cookie and water. Really think that might have been a little more especially considering the flight had so few passengers. So we arrived back in DC just about 10 pm and, after clearing customs and getting bags, were home to Arlington about midnight - 5 am our time! Given the conditions and circumstances, the crew did a good job. I would like to think that Austrian Airlines would have some input with United. The outbound daytime flight from Washington to London had been simply terrific with a wonderful crew - new to the route I think. They gave as pointers as to what we were seeing out the window, which we always appreciate. Just as my daughter wondered what we were seeing out the window, the captain would tell us. So in short, the outbound flight was in a different league to the return flight. But that's down to United and not Austrian Airlines. And these things happen and I'm glad we didn't have to change planes or make other plans."
Cons: "I paid for extra leg room to sit in economy plus. My friend who paid the same price as me for our original ticket, but didn't upgrade was put in the same row at no additional cost. The seatting pricing is rigged."
Pros: "Getting off the plane! Never to return!!"
Cons: "Not enough leg room for an over seas flight. Cramped and uncomfortable . Had to literally climb over the seat to get out of a seated position."
Cons: "I am charged twice/ one from united and another from Austrian airlines and at this point trying to resolve that. Very disappointing at best. The seat upgrade for $139 was a rip off."
Cons: "My mother had a food poisoning and needed a lot of water. The crew member at the end refused and told her no more. Since when there is a limit to how much someone can drink water? She had to stay dehydrated because she was dined the option to drink. Just upsetting."
Cons: "To train the flight attendant to do better."
Pros: "Efficient and comfortable"
Cons: "The quality and choice of food to for more healthy options"
Pros: "Very good crew."
Cons: "I can’t believe you installed 1980’s style business class seats in a new Boeing 787!"
Pros: "First flight was delayed and we missed flight to Toronto"
Cons: "Departure on time"
Cons: "2hrs delay. Family members did not sit together."
Cons: "Punctuality. My flight was delayed over 1.5 hour."
Pros: "Overall good flight"
Pros: "Excellent crew, generous service, excellent vegetarian meals (my request), great help on telephone prior to flight"
Cons: "The flight was delayed but we were not given any information. Bathrooms dirty towards end of flight."
Pros: "The crew was great, but my seat wasn’t that comfortable."
Cons: "I would probably like them to be on time because I almost missed my connecting flight"
Pros: "The crew was great and in-flight service was great."
Cons: "This is twice now I've had massive delays flying with LOT and because of this one I'm currently still stuck in Chicago because my international flight landed with 35 minutes for me to get to my connecting domestic flight when i should have had an hour and a half."
Pros: "The best conection to Warsaw. 1 hour delayed pretty normal every where. Safe start and landing metter. I wish everthing shoud be perfect but not always. We were informed that laguage machines at Chicago were broaken and extended loading time. Perfect conection and good service."
Pros: "New airplane."
Cons: "100% full"
Pros: "like the team .drinks.food.the gift . confort .place .slept very good . thank you very much for service"
Cons: "Everything was good except for the temperature. The plane was too hot."
Pros: "Efficient, courteous staff at the check/in counters. Tagged our carry-on bags in case they wouldn’t fit in the overhead bins (very narrow bins. luggage loaded at the last minute in the hull - they were waiting for us when we deplaned!) Great friendly crew on the flight. This was a Krakow>Budapest flight. Will review again after our Budapest>Chicago flight."
Cons: "Small air craft"
Cons: "Missing Bagage, plane delayed....."
Pros: "I had a short flight so I can't expect much, but the staff and service was great and we departed on time."
Cons: "They were leather seats. I hate leather seats. And they didn't have the cushion on the back of your head that can fold forward on the sides to hold your head so you can sleep."
Cons: "late departure"
Pros: "It was delayed, making me late for the connecting flight"
Pros: "Business class was very roomy. There was easy access to storage. The flight crew was extremely courteous and did their very best to see to the needs of the passengers."
Cons: "The seats, when in reclining position, could have been a bit more comfortable."
Pros: "Crew was friendly, cabin was as expected. Luggage arrive safely and on time (was a little worried it would not show, because online checkin said I had to pick up luggage and recheck before flight) (Virgin tagged it to go all the way through). So did not gav any issue."
Cons: "Flight was one hour late. No food service or entertainment for this flight, but was as expected."
Pros: "Flight crew are attentive and helpful. More space on these shorter flights than on the long haul ones. Bombardier is a good plane. Also crew at the gate were helpful and supportive as I was delayed. What was even more surprising when I arrived in Budapest was that my luggage also made it - so thank you LOT a lot (!) for being so efficient."
Cons: "The fact that the delay on the previous flight meant that I almost missed this flight and just made boarding even more stressful. However LOT were extremely efficient and attentive, and they called for a bus/van to get me and one other passenger to the plane. Smiles and assistance make a huge difference."
Pros: "Flight attendants were very helpful."
Cons: "The flight was delayed by 30 min. There was no announcement to passengers on the matter."
Pros: "The crew was hospitable and warm. All the in-flight service was attentive and high-quality. We had a wonderful experience with LOT and would reccent them."
Cons: "The only potential difficulty was the short layovers. We made our connection boarding with only 20 minutes to spare."
Cons: "Baggage policy was confusing end I ended up with baggage fees about the same cost as the flight"
Pros: "Quick, efficient check-in and boarding, friendly staff, clean airplane."
Cons: "(there was nothing I disliked... a good experience overall)"
Pros: "Price of tickiet"
Cons: "Shitty service on board"
Pros: "Boarding process was fine."
Cons: "Old plane. Terrible entertainment system. We ordered Kosher meals. They cam from a company called Stogel. NOT FIT FOR HUMAN CONSUMPTION. Flight attendants disavowed responsibility for anything other than meal service because "this is not our aircraft.""
Cons: "Flight was delayed for 1 hour"
Pros: "Lots of movies, food was great and staff was friendly."
Cons: "Even though it was a long haul flight, alcohol needed to be purchased separately."
Pros: "No delays, nice stuff."
Cons: "There was nothing I did not like."
Pros: "Easy boarding, attentive staff and overall enjoyable flight."
Pros: "We weren't sure what food we would get as eco premium but basically it was the same as business just seated two by two - very good"
Cons: "No entertainment at all"
Pros: "Flight was on time, the crew was very pleasant. No complaints"
Pros: "Appreciate the heads up on flight changes"
Cons: "Flight was delayed by an hour - boarding was delayed 5 minutes at a time so you needed to stay by the gate."
Cons: "Check in staff was unprofessional and extremely rude."
Cons: "We were late boarding, and then once we were boarded we waited for an hour for a late connecting flight."
Cons: "Adding a checked bag was complicated and difficult. Website was hard to use and had to add bag at airport through reservation desk, not at check in."
Pros: "Friendly professional crew. Clean aircraft. Very good ticket price."
Cons: "Hard to check in online from hotel in Munich. Hard and confusing where and how to check in at Munich airport and very time consuming. Having to pay $20 per bag but not at the check in counter but at another counter and then at the gate counter being call up to get checked that we did pay the $20 for the bags. Made me feel 3rd class."
Pros: "very good service"
Pros: "short. smooth flight with no issues"
Cons: "all good"
Cons: "Same as above."
Cons: "1. I was never told my ticket didn't include a free checked bag. I checked twice on LOT's website and it said I was allowed one. When I got to the airport at Krakow, the less than professional staff told me that my ticket was the kind that didn't include. I said I was never given the option to get a ticket with/without a bag for free and they basically told me I was lying. I didn't feel like arguing and paid for the bag. Kayak didn't mention or made me aware of my "kind" of ticket. Either Kayak makes consumers aware of this or LOT shouldn't be posting their flights on Kayak. 2. I flew Eurolot, "A partner of LOT" and not LOT. It should also be CLEAR what it is one is flying."
Pros: "The flight was smoothe"
Cons: "Boarding was a mess and is always a mess"
"Good budget airline, comfortable seats and pleasant crew"
"The crew was efficient and welcoming. Boarding was a bit messy, some delay in the cleaning, it seems. All the rest was accordingly the flight tipology."
Pros: "It flights themselves were fine. A 45 minute delay sucked though."
Cons: "Service & Notification. The airline switched my itenerary without alerting me which made me miss a connection. The resulting troubleshooting with the airline has been non-existent. I will not fly Eurowings again."
Pros: "The flight was pretty smooth considering it was a small plane."
Cons: "I did not appreciate having to give my hand luggage into the hold which meant that I did not have any money to purchase any drinks on the flights and I was also sitting next to an overweight man which made it very tight for space."
Pros: "Row 3, loads of leg room, the filter coffee was excellent, just a really calm, well run flight"
Cons: "Seat prices were expensive and should really be free as if you are a family of 4, this will add well over £50 to your flight costs."
Pros: "It was efficient"
Cons: "More comfortable"
Cons: "I missed my connection in Dusseldorf because none of the 12passport gates worked. Two border agents tried to handle the crowd, but I arrived at the gate 1 minute after flight close. Neither the agents at the gate nor at the transfer desk were willing to help me get to Manchester. Never fly EW again."
Cons: "No fue posible hacer el check-in con anticipación, me enviaron información sobre el vuelo el mismo día, mientras viajaba en otro vuelo previo por lo que no pude verlo a tiempo y, además, la información que enviaron estaba en alemán (ningún otro idioma!). Casi pierdo el vuelo por la mala información."
Pros: "Smooth experience, no problem."
Cons: "Boarding took ages. And there were no announcements telling passengers what was causing the delay."
Cons: "Everything, flight was super late, no explanation whatsoever,"
Pros: "No frills but no dramas either. All efficient and friendly. Helped that there were many empty seats"
Cons: "Nothing except control for entertainment didn’t work"
Pros: "Boarded and departed gate on time. Efficient."
Cons: "Not the friendliest."
Pros: "Quick efficient boarding - on time."
Cons: "Not terribly comfortable seats but for short haul flights, just fine."
Pros: "Friendly and attentive crew."
Cons: "There wasn't enough seating at the gate, people (the elderly included) had to sit on the floor or stand for quite some time as boarding started well after the gate closing time printed on the boarding pass."
Pros: "On time"
Cons: "Too late and not too much Information about that"
Pros: "On time flight and friendly staff"
Pros: "Staff where friendly but could’ve informed us why we where circling for 40 mins earlier"
Cons: "Not being informed of the Thunderstorm situation earlier no one knew what was happening"
Pros: "Staff super friendly. Comfortable sears. Food very good."
Cons: "There was a change of name and the wrong name was changed. I very nearly didn’t get on the flight and had to pay extra fees to fly. I wasn’t aware I was booking with last minute.com, whom I have had issues with before. Worried about the return flights already."
Pros: "The crew was friendly and helpful!"
Cons: "Our flight was delayed three hours for no readily apparent reason. The food served on-board was inedible. When it was finally time to land, we briefly touched down before going back up into the air and circling for an additional half hour because another plane was at our gate. The quick up-and-down caused at least two passengers near me to vomit. I’ll try my best to avoid Eurowings in the future."
Cons: "Delayed twice, no explanation. Full flight then had to board through one door, with no separation of seat numbers. Truly amateur. Euro Wings food choices certainly didn't appeal."
Cons: "Fligjt canceled, bad customer support, lost bag"
Cons: "Another delayed Eurowings flight to Stuttgart with no information provided."
Cons: "Delayed, causing me to miss all other flights."
Pros: "The two staff I randomly meet and ask for questions"
Cons: "Stereo type staff unnecessarily and poor customer services from two ladies while I was leaving to exit. I didn’t know I should be escorted by them at that point and they were so rude on . They couldn’t even be nice and understand that I miss my flight."
Pros: "I arrived in Köln."
Cons: "Eurowings operated by Sun Express? I did not know what airline was flying me to Seattle."
Pros: "We had one of the more legroom seats so that was nice"
Cons: "Everything else. I felt the stewardess from my aisle was extremely rude. She would ask someone a question and obviously they can’t hear her because their watching a movie, so she would wave her hand in their face. Another time she was telling me “excuse me” in German while I was watching a movie. I thought she was speaking to someone else since I did not understand German and then she very rudely said “excuseee me”. The food was not filling and they charged for drinks. She also said I was only allowed one free drink of coffee. The second snack was a cake or cheese sandwhich. We were starving the entire flight we had to give in and pay for snacks on board. I’ll try to avoid eurowings from now on."
Cons: "Cancelled the flight from Cologne to Zurich - It was showing on time when we left home, but at the airport we saw the status change. No one called or emailed us even when all the details are provided while booking the ticket. The line for the ticket counter at the airport was miserably long, so we had to use international roaming to make our calls to customer service. They never told us why the flight was cancelled and changed the topic to how they can rebook us - my suspicion is that there were very few customers for that flight so they thought its cheaper to cancel the flight and let the customers figure out the solution. Horrible! Te only option given to us was a late night flight to Vienna (more than 12 hours later), and then staying overnight there and then flying to JFK. That was of course unacceptable as we had to join work on Monday. I asked them to then look into Dusseldorf and any flying options from there. They were able to book us a flight from there. We rushed to DUS airport - The email confirmation took hours to show up in my inbox even though they promised 10-15 minutes. After waiting for the confirmation for a little, we had to take a cab from Cologne airport to Dusseldorf airport. It cost us over 200 euros and a lot of stress. The whole experience was a nightmare and I would not wish it upon anyone."
Pros: "Flight was on time!"
Cons: "The security in Düsseldorf for American citizen was very nusty. They stop everywhere ask allot of non sense questions and check your bags twice! That was a real torture for no reason!"
Cons: "Is there anything more to say?"
Cons: "No Bus"
Pros: "I received a little meal. Pleasant manner of staff."
Cons: "No problem"
Pros: "Crew was friendly and punctual."
Cons: "Service and seat comfort not as by the same standard as Eurowings."
Pros: "Spacious seating for a budget airline."
Cons: "Nothing. All good."
Pros: "legroom was ok but i paid for it"
Cons: "i somehow ended up having paid for a "meal" onboard, which consisted of half a sandwich (don't know why they thought mayonnaise went with cheddar), half a cup of coffee and a carton of water. Apparently that cost me 10 euros and it was something i should have unticked when reserving my seat. the flight was also delayed an hour with minimal apology."
Cons: "I wasn’t offered any refreshments despite having pre-paid for it, onboard Wifi and entertainment did not work, cabin crew were no polite"
Pros: "smooth flight"
Cons: "boarding took too long"
Pros: "We missed this flight, so there was really nothing to like. However, the lady at the Swiss help desk was extremely kind and helpful in finding us an alternate flight."
Cons: "When I booked the itinerary clearly stated that this would be a Swiss Air flight. We were confused when they did not give us our boarding passing for our connecting flight at our original departure desk, and were told we would receive the boarding passes at the gate in Zurich. I never received any notice about his being a Eurowings flight or instructions to check in online. Our incoming flight to Zurich was delayed at least a half hour and it took us a while to get to the gate for our connecting flight. When we arrived, the gate had just been closed and we were told we were not even on the ledger. We were told we would have needed to get our boarding passes at the Swiss Sor desk and required prior check in to be on the passenger list. We were also very confused about the fact that this was a eurowings fight even though our booking indicated Swiss. This has never happened to us before. We would have needed additional instructions for prior check in, and had we been on the passenger list perhaps the plane would have waited for us."
Cons: "Buses didn't fit all people after landing."
Cons: "Plane was delayed, nobody even mentioned it was delayed and said they r sorry"
Pros: "Prices of food items was reasonable"
Cons: "Flight was delayed by an hour . The aircraft had to be refuelled and we were asked to remove our seat belts and wait for an hour. Ae Service was horrible. The passengers who paid extra for snacks with the ticket were served first and even after I said my ears were hurting and I needed something sweet to chew on (I was going to buy something to eat anyway) I wasn't served till roughly 75 minutes into the flight. The crew was inconsiderate towards passengers who bought economy seats and was focusing only on passengers who paid extra for seats and snacks. If that's the case then they should stop serving other customers anyway and tell us beforehand so that we can arrange our own food/drinks from the airport lounge"
Cons: "Once again,1,5 hours delayed !!! Not the first time !!! Not the first time. It's not funny with a5 month ago kid!"
Cons: "More than 3 hours delay and this is a lot of times !!! Absolutely no matter what the relationship is about This company is disastrous !"
Cons: "The flight was delayed over and over and finally cancelled. We had to go out to the ticket counter to rebook. That meant clearing customs and then going back thru security again. A real Hassel!!! I think any other airline would have rebooked people in the terminal!!!"
Pros: "Overall good experience, flight was short and painless"
Cons: "Flight borded late and at a different gate"
Pros: "Flight attendants were very good"
Cons: "Two hours late. Check in and Gate attendants rude. Unprofessional. No updates on delay"
Airlines flying from England to Klagenfurt have enacted additional safety measures and adjusted policies to better accommodate travellers. Policies vary by airline.
Daily cleaning, installation of cabin HEPA filters on flights from England to Klagenfurt
Masks required on board, masks provided on flights from England to Klagenfurt
Social distancing seating
Middle seats unavailable to book on flights from England to Klagenfurt
Testing for antibodies, testing for symptoms for flights from England to Klagenfurt
Waiving of change fees. Search flexible flights from England to Klagenfurt