Find cheap flights from England to Kuala Lumpur

Find cheap flights from England to Kuala Lumpur

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Boston (BOS)
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Good to know - Cheap tickets from England to Kuala Lumpur

Low season

MayBest time to beat the crowds (4% less expensive on average)

High season

DecemberMost popular time to fly (9% more expensive on average)

Average price (return flight)

£512(avg. price over the last 2 weeks)

Good deal (return flight)

£412or less

Good deal one-way

£312or less

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Top 5 airlines serving from England to Kuala Lumpur

Scores according to KAYAK customer reviews

8.6
Singapore Airlines
Overall score based on 3,896 reviews
8.8
Boarding
8.5
Comfort
8.9
Crew
8.6
Entertainment
8.3
Food
Airline reviews

Cons: "A comfort kit on a ultra long haul flight goes a long way"

Cons: "Rather long wait at business check-in, friendliness there ok, on board service slow with the champagne, old aircraft with old configuration of seats, nothing really bad, but it's not like this that you win an airline of the year award!"

Pros: "I loved that the airline offered several meals, snack options and drinks. The attendants were amazing and would highly recommend Singapore airlines to anyone flying internationally"
Cons: "The limited arm room/personal space. Not much leg room in economy for a 10 hour flight. Would be nice if airlines would decrease the number of seats and give a little more room so people aren’t hitting each other in the head with their arms"

Pros: "One of several preferred airlines when flying to Asia. Really enjoy their service, and it's wonderful to wake up to many beauties in view!"

Pros: "They were very generous with food and drinks. It was a pleasant flight."
Cons: "Our seats were uncomfortable. We did not like sitting on the front row three deep. We would have preferred the extra legroom seats we had on the 1st flight"

Pros: "Cabin crew was amazing!"
Cons: "Food was mediocre and we've had better on Singapore Airlines before."

Pros: "Amazing crew and service. My kids were well looked after in business class even though my 2 year old was a little sick. Book the cook meal was excellent and great entertainment options. Seat was enormous!"
Cons: "Nothing significant!"

Pros: "I can say all the crew was amazing"
Cons: "They are doing excelent job."

Cons: "No complain . It’s singapore airlines"

Pros: "everything..Singapore airlines is a amazing airline !!! there is a reason why they are no 1 for so many years..."

Cons: "Good"

Pros: "Everything, perfect flight"

Pros: "Handset to control screen didn’t work. Airline reimbursed me with $75 voucher for inflight duty-free shop."

Cons: "Very cramped. Worst leg of the journey"

Pros: "Generally good Flight was operated by Silk Air"
Cons: "Entertainment score is not meaningful because of the short flight time."

Pros: "Food was good"
Cons: "Boarding was just ok, but departure delayed by half hour. Seats were really poor. Zero comfort.. felt like sitting on a cramped park bench. Entertainment system is ancient. Can't see and can't listen properly. Didn't expect this type of horrible aircraft from Singapore Airlines!"

Pros: "loved d bnew 787 dreamliner planes. loved d medium haul biz class seats."
Cons: "everything is excellent frm d check in to d lounge to the plane , crew service , arrivals and lastly baggage handling ."

Pros: "Food was pretty good. Loved the Weiss ice cream bars"
Cons: "Most uncomfortable seat ever. Wouldn't recline. TVs small and poor quality. Sound patchy. Not a pleasant flight. Must have been an old plane."

Pros: "Quick boarding. Great entertainment system Good staff"
Cons: "Not comfortable seats"

Pros: "The Staff was very friendly."

Pros: "Easy red eye flight, just slept the whole way"
Cons: "Singapore airline is always awesome. Crew professional and very caring"

Pros: "Boarding was great. Staff was cordial. Excellent flight."

Pros: "Entertainment"
Cons: "Way too cold"

Pros: "The trip was uneventful, with the usual excellent service."
Cons: "Nothing"

Cons: "SQ860 flight on 4th April morning delayed and greatly affected my today trip scheduled."

Pros: "We love Singapore Airlines, seriously it's not hard, you just have staff that care, clean comfortable air craft, good inflight entertainment. Are you listening American and British Airways?"
Cons: "Please move this service to DFW and displace the rubbish transatlantic service that is there"

Pros: "Frequent serving of drinks, huge selection of latest films on large screen, comfortable ride"

Pros: "friendly and attentive crew. connecting flight was a breeze. well worth the price."

Pros: "This time I made the mistake of flying with my kids (4 and 6). The flight or them was last minute (booked less than 8 hours before take off) so there were no pre-planned kids meals etc. The in cabin team were awesome! They made sure they go a choice of meals, that they had things to do, that they were enjoying the flights. This on top of the usual awesome that they have."
Cons: "It's still in Huston. Flying economy isn't the same as flying business but my bank account says I need the cheaper option. Can we please move this flight to DFW instead? :-)"

Pros: "More movies and TV than you can watch, incredible cabin team, low cost, I mean, what's not to like. American, are you listening?!?"
Cons: "I have to drive from DFW to IAH, I wish Singapore would take over from American and British Air at DFW, honestly Singapore is cheaper, better service, nicer ground and in flight teams. It's worth the extra drive to travel with people that actually care"

Pros: "Even though the flight was just 45 mins, the crew were able to pop out a beverages round"
Cons: "Nothing to mention, all was good"

Pros: "The plane had decent leg room, the food was great, service was excellent. I have no complaints. Snacks were handed out pretty regularly which was great. In flight entertainment was good too. I'll definitely fly Singapore again, I liked it better than other Asian airlines."

Pros: "New plane"
Cons: "Nothing in particular"

Pros: "everything are okey"

Pros: "Foot rest, large movie screen, good food"
Cons: "They ran out of diet drinks."

Cons: "Flight delayed twice without informing us the reason, and after boarding, we waited for v long to take off also"

Pros: "smooth service with refreshments"
Cons: "No working seat audio"

Pros: "The presence and attitude of the flight attendants were highly pleasant and accommodating. The entire flight was very comfortable and made the 9 hour journey from Manchester to Houston Texas fast and enjoyable. The flight attendants always had a wonderful smile which felt genuine many a time and always made an effort to speak at the level of the passenger. When I had trouble connecting to the Wifi, one attendant even knelt down and connected my phone manually as I was not tech savvy in this regard. The food was of much higher quality as well compared to other airlines I traveled with on this trip."
Cons: "Really the only issue was there was a 2 hour delay on departure, however this was due to issues out of control of the airline and I did not mind as the airline's ambience and my experience with it overshadowed any delays."

Pros: "The entrainment was amazing!"
Cons: "Seats were a little cramped"

Pros: "We started taxing 15 minutes before the departure time. This is great !"
Cons: "not much"

Pros: "All went great"
Cons: "I liked all - end to end excellent service"

Pros: "Awesome comfort, infotainment, service and food. Was amazed at the value for an economy flight - much better than BA & United in every way."

Pros: "Clean aircraft. First rate and very attentive cabin staff. High Quality food and mid flight snacks. Its clear a lot of thought has gone into the making and running of this airline. My first experience and quite frankly I will fly SIA whenever possible."
Cons: "Cabin was to me a little warm during initial taxi at LAX. But not overly so."

Pros: "Loved the crew. Really helpful."
Cons: "1) while boarding you should keep families with kids (at least till 6yrs of age or with disabilities) prior to other people... 2) food was ok ok"

Pros: "the flight time was quick , by the time you took off you practically were preparing for landing"
Cons: "nothing disappointing"

Pros: "they even addressed me by name"

Pros: "Singapore service is always outstanding"
Cons: "temp on plane was freezing and even two blankets did not suffice. Everyone was really cold."

Pros: "Friendliness of crew"

Pros: "Everything is suport wonderful"
Cons: "Price. it's better"

Pros: "The crew was amazing. very helpful and great services."
Cons: "While waiting in the check-in line, it would be better if one of the crew would come and ask the travellers if they have got everything. cause I had my Covid test and it was negative. However, they said that my final destination place won't accept my test. rather me waiting on the line that was not moving ahead at all, I could have sort things out some way. So, it would be nice if the crew would come to the passenger on the line just to make sure they have everything right."

Cons: "Having to wear The face vizor is silly"

Pros: "Staff were very good . Business class very comfortable. I had low salt menu which was very comforting to be able to choose as salt not good for me."

Cons: "Too hot in the plane - was far too hot. too late the drink...after I eaten."

Cons: "Qatar’s food is great! Feels like five star dining. Attendants are helpful and friendly."

Pros: "Yes. the crew was amazing, respectful and seats had adequate leg room. Entertain equipment was working."
Cons: "Same advertisements before each movie could play were annoying to me."

Pros: "The purser and the business class cabin attendants were amazing. Great choice of meals. Fantastic experience"
Cons: "Nothing."

Pros: "Good flight"

Pros: "Crews were excellent. Luggage came out very fast. Flight was very comfortable."

Pros: "The A330, despite being an old plane, had really good recline."
Cons: "The entertainment was very outdated."

Pros: "crew is good and helpful."
Cons: "The food was terrible. Needs to improve the quality of the food."

Pros: "Crew was amazing and aircraft was clean and seats comfortable!"
Cons: "I would like to have more air fresheners during the flight as there are some people who eat special food and it smells so bad in aircraft"

Pros: "nice crew, great service"

Pros: "The seats are comfortable; food is good."
Cons: "Our luggage hasn't arrived due to the short layover and due to the feact that the first leg plane was late."

Pros: "Entertainment"
Cons: "Food"

Pros: "Everything"

Pros: "The staff at Qatar Airways did everything they could to make this flight one of the most enjoyable of my entire life. The food was well prepared and exceeded my expectations. I also enjoyed that the food was served at times that minimized the impact of the time change."
Cons: "The movie and TV options were impressive; however, in-flight WiFi and power would have been convenient and improved the entertainment on board the flight."

Pros: "The trip was very comfortable and food suited me"

Pros: "Good crew, fair choice of food and drinks and served whenever you want it. Good array of entertainment on offer but our flight was a 'sleeper' so after a fumble with the controls and the limited new releases, I opted to read instead. Not sure we like the Dreamliner configuration and levels of comfort more than the 777 or Airbus offerings but it was fine."
Cons: "A couple on our flight decided it was OK to have their 4-year old run around the cabin shrieking and causing a lot of fuss. Most of us in the cabin complained but these parents were pathetically weak and elected to allow it to continue. No sleep... spoiled experience.. miserable flight in this respect. Terrible Business Lounge 'Aspire' in Gatwick; dirty and poorly equipped - not even Prosecco on offer without paying £5 for a small glass. Qatar should stop using this dreadful place. Crew seemed to have stopped referring to the passengers by name and offer a less-personalised service in Business than we have become accustomed to. The food choices while good, have been paired back as have the selection of wines."

Pros: "So many movies to spend flight time with great crew"
Cons: "There are couple things. First of all, it was cold almost for everyone: everyone used a blanket, and some people asked for a second blanket. Secondly, I think that if this airline became the best airline in 2017, staff should care about their passengers’ stuff more than they do, so backpacks or suitcases don't lose parts or get crushed during flights. When I got my backpack back, I thought that someone had used it to play football. My backpack had lost some parts, and some pieces of it were torn!"

Pros: "Nothing was spectacular."
Cons: "No lounge in Philadelphia took my Priority Pass. On the flight, the woman in front of me threw her chair back without asking and almost had hot coffee all over me. When I asked her to put her chair up, she got mad. She went to staff to insist she could put her chair back. I showed them that I was indeed in a back brace for a health condition and that I needed opportunities to move and shift, cross legs to release tension, etc. Staff sided with the rude woman, who, given the chance to move to an equal seat on the opposite aisle where she could recline, refused to move. I was very frustrated and have never been treated with such discrimination regarding my health concerns."

Cons: "Did not make this flight."

Pros: "Everything"
Cons: "None"

Pros: "Friendly and genuine staff. Clean plane. Staff were well organised."
Cons: "Headphones didn’t fit my head and began to hurt my ears. Media cut out a lot."

Pros: "Friendly crew and good food/drink service. Timely departure. Comfortable and spacious seating at the departure gate."

Pros: "The entertainment was good without any hiccups"
Cons: "The crew was in a hurry burry which didn’t give a very good experience. I would suggest the crew to be little more tolerant and make their customers feel good.foo"

Pros: "Every aspect of flight was wonderful, though I’m sure that fly"

Pros: "Water bottle"
Cons: "There was no snack for the people that don't sleep, it's a long flight, I'd suggest instant noodle cups for those or chips or cookies (I know they hand them out maybe once, but maybe have it near the bathroom, so when people are hungry they don't have to bother the crew)."

Pros: "great staff"
Cons: "Some of the head phone are not working at all...."

Pros: "Stewards were great"
Cons: "No complaints for this leg of the journey. Entertainment options were mediocre as all legs of my journey had the identical offerings and i pretty much watched all of it in my round trip almost 48 hours of total on plane time."

Pros: "Excellent service from the crew. Flight on time."

Cons: "Few selection of food."

Pros: "Everything! Great budget price that still delivers first class service. The stopover in Doha is wonderful. Could not be more pleased!"

Pros: "Great selection of movies and tv shows"
Cons: "Entertainment screen is too dim even on highest brightness setting"

Pros: "Excellent experience overall, the food was decent, the seats were comfortable and had enough space for me at 6ft tall, the staff were very friendly and helpful, entertainment selection was good with plenty of new movies out. I had no problems with my layover. The baggage allowance was great as I had extra luggage from my trip. I'm very happy with their customer service, the day before my first flight I received a phone call from Qatar's customer service saying that due to delays I wouldn't be able to make my connecting flight to Edinburgh so they would like to book me on another flight instead of me having to wait 24 hours in Doha. I was thoroughly impressed with this service."
Cons: "I did not have wifi available from Doha-Johannesburg"

Pros: "Helpful staffs and great stewardess!"
Cons: "Too many babies this time! Scary bathroom 2 hours before landing. Food portion can be improved. Entertainment screen and choices can be more considerate!"

Pros: "N/a"
Cons: "N/a"

Pros: "Good crew. Nice plane and amenities."
Cons: "Flight to was canceled due to engine issues. Flight home was canceled due to scheduling error. Issue resolved at check in, but caused stress."

Pros: "Plane"
Cons: "The crew have very strong accent which makes difficult to understand them, but they are very nice and helpful"

Pros: "The aircraft was kinda old.. There was no usp plug to charge ur phone. . This was an issue for me. . I was out of charge and i wanted to make some calls after landing"

Cons: "Cabin temperature in my section was slight hot and was uncomfortable until we complained to the supervisor. Steward spilt food on the floor next to our seat"

Pros: "Real silverware."

Cons: "7 hours on the phone all over the world so far and absolutely nobody willing to take ownership of this problem. What terrible service"

Pros: "leaving airport"
Cons: "24H delay, no meals, no coordination, no communication."

Pros: "Attentive flight attendants, good entertainment selection, and yummy food."

Pros: "Food, service and hospitality all top class. They made my long trip home a breeze!"

Cons: "I had three tickets (one my wifes which wasnt cancelled), wanted to utilize that since I was travelling with Toddler. The crew kept having some sit in that seat and that was a major concern for me"

Cons: "The delay was awful Al marjan business class lounge in doha don't have good quiet room bed for sleeping"

Pros: "Shared a row with three seats with another person, middle seat was free! New entertaiment screens."
Cons: "Food was average to less."

Cons: "Entertainment system did not work sometimes and the touchscreen was difficult to use."

Pros: "Crew was professional, food was good."
Cons: "The screen to manage in-flight entertainment was not very responsive and live tv was cutting out constantly"

Pros: "Good crew"
Cons: "Vegetarian Food Better Entertainment System On-Time Departure On-Flight Internet"

Pros: "It was help full"

Cons: "- Boarding took too much time because the airline called all passengers to board, instead of asking to board by their seat zone. - The space between seat is too narrow so I couldn't stretch my legs. - The seats are very old and little bit dirty - The seats were not properly cleaned."

Pros: "I was travelling with two cats, one in cargo and one in the cabin. The crew were excellent in letting me know how the one in cargo was doing and everyone was very nice to my other cat as well. They both came through the flight happy and healthy!"

Cons: "Long delays, poor information, cold food and an entertainment system that wouldn't play films properly."

Pros: "meals are pretty good, though repetitive"
Cons: "old plane, connections at IST are inconvenient and the airport is in terrible condition. Flight was crowded and boarding was chaotic. Ran out of meals. Plane was quite hot (and I'm usually cold). Overall poor quality."

Pros: "Excellent entertainment, great food, and very nice helpful Crew members!"
Cons: "Inconsiderate Loud passengers"

Cons: "The stewardess actually I insisted that I do NOT recline my chair during the flight. The chairs are already too small. The person behind me didn’t have any room so I had to place it in the upright position. They ran out of chicken on both flights too"

Pros: "Largely pain free experience"

Pros: "The crew, the food and the entertainment on demand."
Cons: "A frightful flight due to the footstomping, loud, singing, annoying, intimdating andintoxicated English football fan onboard; who were heading from Istanbul to Ukraine for football finals between Liverpool and Madrid I believe. Their behavior made the trip the worst I have ever experienced. As I was seated in the business class section, I can only comment about what I saw and heard there. In that cabin, the cabin crew served alcohol to people that were clearly drunk, yet continued to provide more alcohol. The finale was when the rear section of the plane broke out in vulgar and loud football songs; being picked up by the drunken holigans in the business class section. At this point I was fearful for my physical safety knowing the history of footballers fueled by alcohol. In addition, had there been an onboard emergency, a planeful of drunk passengers would have added to the potential for disaster."

Pros: "Food"
Cons: "Good food"

Pros: "Awesome"

Cons: "The flight was 5 hrs late. I have put 2 older passengers with knee problems. they have to go through the satires then what's the point of getting wheelchair???? you guys took $250 more on each tickets so the passengers can reach to their destination faster. but you ended up delaying the flights. and i asked around to many people after this and they told me that you always do it. WTF??????? give me my money back...."

Cons: "See above, very poor experience with Turkish airlines. On the flight to NY, I asked for some food (the cheese sandwiches) only to be told that they did not have enough for the flight and that they ran out. If you are going to offer something inflight, should you not make sure that you have enough of the item?"

Pros: "Turkish Airlins is so wonderful, and I really appreciate being treated like a human being at IST (unlike Schipol, De Gaulle, other airports to connect at around Europe)."

Pros: "Everything else"
Cons: "Leg room is too narrow and seat cushion is too harsh to sit on for a 12 hour flight"

Pros: "The plane was better then the usual"
Cons: "Timing"

Pros: "The food on board was better than average."
Cons: "The whole operation was shabbily done. Because of a Turkish airlines' flight delay, we wouldn't be able to make our connecting flight to Venice from Istanbul. So the agents booked me and my traveling companions on DIFFERENT flights the next day, long after we had paid to be getting to Venice. It took a long time and a lot of work on my part to get our tickets corrected to all be on the same flight, and the whole thing was very unprofessional. The lower price for Turkish airlines is not worth it when you have to spend an entire day of your vacation sitting in the Turkish Airlines airport hotel because Turkish Airlines can't properly get you to your destination on time."

Pros: "Same"
Cons: "Same"

Pros: "Food served two times and amazing guys helped us during flight. They're very respectful not like united airlines beat the guy."

Pros: "The seats were comfortable and the first meal was great! Staff was friendly and the bathroom was VERY clean and nice."
Cons: "I didn't like the multiple, repetitive announcements. I would suggest that once the guest has picked their language preference on the screen, they then only hear announcements once in their preferred language. Also, our first transfer flight with Turkish allowed for us to carry our personal camera, but then on our main connecting flight we were told that we couldn't have it as a carry on. We would have stowed it in checked baggage had we been previously told. This was incredibly frustrating."

Pros: "Entertainment System, Food"
Cons: "Leg Space, Airplane Space, Staff, 1 Hour Delay for no reason"

Pros: "Foods are good"
Cons: "Seats legroom"

Cons: "Choice of food on business class was very limited"

Pros: "the crew in turkish airlines is always nice and courteous. and i really like the food they serve"
Cons: "not a fan of the tight sitting"

Pros: "the crew was very nice and helping... everything went like clock :) was excellent... i got to early to the airport but overall it was great flight and i enjoy it the crew was very nice.... also to see the plain chef in the boarding is genius"
Cons: "nothing all was good"

Pros: "Turkish Airlines still my pick for long haul flights. Stand outs are the meals followed by attentive crew. IFE also very extensive"

Pros: "Crew, plane, entertainment."
Cons: "That it took 4 day's to get my luggage. I deserve to be compensated."

Pros: "My seat was comfortable, the food and drink were good. In flight entertainment options were plentiful and satisfactory."
Cons: "Boarding started on time, but took far longer than necessary. Plane took off an hour after schedule which caused us to have to sprint through the Istanbul airport to meet our connector. And once we arrived in final destination, our baggage never made it onto the connecting flight.."

Pros: "The crew, landing before scheduled, wonderful, delicious food. Good pillow and linens."

Pros: "Service, food."
Cons: "Check in booth when we checked in bags were very difficult to deal with."

Pros: "Nothing"
Cons: "Poor Business class Entertainment system didn't work Seats didn't recline Boarding was terrible Staff at Istanbul airport very bad Organisation terrible support very bad"

Cons: "The aircraft wasn't properly cleaned prior. The seat pocket was filled with garbage."

Pros: "THE CREW"
Cons: "TIME FROM ONE TERINAL TO OTHER TERMINAL TOO SHORT"

Pros: "We had a connecting flight in Instanbul, Turkey, and a representative met us at our arrival gate from Rome and walked us through security and to our connecting flight to LAX. I thought that was great because we would've been completely lost if we had to do it on our own. Security check in was thorough. We had to go through security screening AGAIN (already did it in Rome and had to throw away our waters purchased in the airport), and two different lines for passport check. My husband had to go through a third security line because he had a carry-on. Boarding was well organized with passengers lining up by their boarding letter - no crowding - and people sitting at the back of the plane boarded first (after 1st class). The flight itself was great. The food was delicious. The orange juice tasted freshly squeezed. They gave us a water bottle, lots of current and blockbuster movies to choose from. They provided pillows, blankets, and earphones at no extra charge. Would definitely fly again."
Cons: "The seats were a little tight. They woke us when it was time to eat. Not sure why they didn't just let us sleep, and then give us our food when we woke up. Not really a big deal since I wanted to stay awake on the flight home, but I may have wanted to sleep."

Pros: "Very Modern plane, good seats an entertainment system, reactive crew."
Cons: "No problems"

Pros: "Clean, efficient."
Cons: "Inexplicably, food choices ran out and the crew were basically like tough luck...no explanation, aporigins or anything. My fiance who didn't eat meat was left eating bread and crackers."

Pros: "We left los angeles an hour late but was able to make the connection. Enjoyed the food and service. Fortunately the seat next to me was empty so I was able to spread out a bit and get some much needed sleep."

Pros: "I love the touchdown, of the smoothest ive experienced. It was a long journey but a comfy one. Great job turkish airlines."

Cons: "There seemed to be no check in which confused me a little. The luggage pick up was more of a zoo than usual and plenty of suffocating dust from construction while we waited."

Cons: "Baggage handling was rough. Dented one new bag and broke the buckle on another."

Pros: "Entertainment at the seat was very satisfactory."
Cons: "Boarding was really "orientalic". Small place, lot of people, long Q, long waiting time."

Pros: "I really liked the service on the Turkish Airline. It was the best in flight experience I've had in 20 years."
Cons: "I didn't like the Turkish airport. It was very difficult to understand when gates or instructions were changed. I was lucky to meet strangers who helped stay aware of what was happening."

Pros: "The over all services were excellent. I enjoyed the flight, price for flight, food and entertainment."
Cons: "I had a 20 layover in Turkey. I wish there was more use of English language at their terminal in Istanbul. Majority of the flight monitors were in Turkish so it was confusing for an American traveler."

Pros: "nothing"
Cons: "everything was bad"

Pros: "Although a fairly long journey, we were all very comfortable and treated very well by the staff."

Cons: "I lost my luggage and they said we ganna send it to you they didn't send any thing"

Pros: "the flight was good"
Cons: "Flight from Istanbul to Kl was delayed 5hrs Finding out what was going on was difficult staff did not communicate with passengers - everything was word of mouth between passengers When reached Istanbul - flight was delayed 5hrs - there was again no communication of this. Their was nowhere to sit I spent the majority of 8 hrs on the floor beside a rubbish bin. Staff of turkish airlines did not listen to questions asked and just repeated information that was already known. Did not attempt to listen to what was been said to them. There was over 50- 100 people in line for the turkish airline counter in the 8 hrs I was at the airport. The staff did not attempt to organise this line, and it became a crowd of pushing people. I am extremely unhappy with the ground staff at Istanbul airport. they were rude and disorganised In the airport its self there is no free wifi and call cards cost $15."

Pros: "Great hot meal and in-flight entertainment Comfortable seats"

Pros: "Salimos a tiempo . El business es muy confortable"
Cons: "La comida horrible . No se limpian los baños"

Pros: "Overall a nice and good flight"
Cons: "Just a detail, my “head holder” (not too sure how it is called) would not hold in position. Also, staff was a bit slow to come after being called, I had to go and ask for water by myself at some point since no one was coming after 15minites of waiting..."

Pros: "Pumpkin soup instead of a heavy entree was welcome and tasty. Breakfast yogurt portion was generous, the granola less so. Accompaniments were good. Butter was not ice cold, thank goodness."
Cons: "Inbelievably chaotic boarding process for Kili to Dar leg. No boarding lanes so had to fight through the crowd. Was able to observe cleaning process at Dar stop, which was cursory and am sure there was no cleaning of seats of those who boarded at Kili."

Pros: "Everything perfect and arrive to destination on perfect time."
Cons: "All positive."

Pros: "Good amount of space on the plane, lots of movies to watch, good food and drink."

Pros: "Excellent crew, good food & movie selection."

Pros: "very nice crew"
Cons: "my baggage was lost"

Cons: "The flight from Manchester to Amsterdam has been delayed which led insufficient time for me to transfer to HK"

Pros: "Crew was great and helpful despite oversight in my special meal."
Cons: "Special meal request was overlook. I did not mind so much as eating less does some good! It is human to err!"

Pros: "Slow service."
Cons: "Better communication!"

Pros: "Very professional"
Cons: "Lost luggage"

Cons: "Head support for 6 feet plus people on seats would be good"

Pros: "Nice attention and good food. Plane and seats are confortable"

Cons: "We were allowed to choose our seats from SFO to Amsterdam but not for the return flight. I like to be able to choise my seats when I book the flight. Choosing seats 24 hours before is not convenient when traveling for the return trip."

Pros: "Food, entertainment and crew was exceptionally friendly."
Cons: "Seats not great for such a long flight."

Pros: "Amazing crew"

Cons: "lost baggage"

Cons: "Poor food, flight attend and finally baggage missing. Overall experience is extremely bad."

Pros: "Very attentive crew. Attended to needs immediately. Took a lot of time with each person when someone had something to say."
Cons: "The seat I had with no seats in front of me was very small. Much smaller than the other economy seats because the tray table and video screen were in the armrests. Paid extra for the legroom by ended up losing it side to side. Really had to squeeze into the seat."

Pros: "Was happy to pay extra 45.5 pounds for laugages which was hidden"
Cons: "Not happy to pay extra money for my case"

Pros: "Staff very pleasant"
Cons: "Evening snack was not the greatest breakfast was pretty food"

Cons: "KLM lost my luggage during the layover. My luggage didn't arrive even after the next flight to Prague. Customer service wouldn't give me any idea what flight my luggage would arrive on, nor would they tell me what time my luggage might be delivered to me."

Cons: "infotainment was down. Lost my luggage the flight was delayed"

Pros: "The aircraft felt clean and quite spacious (decent legroom). Cabin crew was friendly and everything went as expected. Bonus points for the Beemster cheese sandwich (I was totally disappointed when they served the food, but more than pleasantly surprised by the quality of the cheese - I even bought some afterwards, from the Albert Heijn just outside the security area)."
Cons: "Very odd queue separation at boarding. Passengers were divided in 5 lanes, depending on their seating area withing the plane (for a more efficient boarding, I presume) but, by the time we all got to the actual aircraft, we formed another queue in the boarding bridge so it didn't feel like any time was saved or anything."

Pros: "Arrived Early!"
Cons: "Left Late :-)"

Pros: "expedited check in with nice staff. Security staff were pleasant, and the entire check in process for everything was easy"
Cons: "there was no lounge close to our departure gate"

Pros: "I got some rest"
Cons: "unable to charge my phone or watch movies"

Pros: "Premium economy service was good."
Cons: "Inexplicably, our preassigned seats were changed at checkin and we were put in bulkhead. This particular Boeing aircraft is pretty poorly designed. Especially the bulkhead in premium economy."

Pros: "Absolutely nothing!"
Cons: "the connection flights was the worse! The gate was changed in Amsterdam 3 times! From D82 to C6 and then to C11. The distance between B82 and C was 20-30 minutes walk. No rushing was needed though, the flight was delayed for 1:30h and after we all boarded a further delay was announced. I will never fly with KLM."

Cons: "Please Endeavour to put the expiration date on the food served in the flight."

Cons: "Missing wheel chairs swrvice lounge far away no food option just lame klm tipique"

Pros: "In flight food was enjoyable"

Cons: "It was announced I can choose between fish and chicken meal but when I requested for fish meal, I was told it’s finished. My seat was 21, and it surprised me. If something can be changed about that then your services would be much appreciated. Thank you."

Pros: "The flight attendants could not do enough for you."
Cons: "Business class was pretty empty but again I was not allowed to change my seat selection online. Pathetic check-in."

Pros: "The supplied pack of toothpaste/toothbrush"

Cons: "Service from airline host Poorly maintained plane Bad food Old entertainment"

Cons: "Two hours delay in the start."

Pros: "newer plane, good staff"
Cons: "need better and more food options, more often"

Cons: "Flight delayed by one hour which meant I missed by train at Southampton by 10 minutes and subsequent bus connect home. Next bus would have been 2 hours later so 45 minute walk home from train station. Didn't bother with food offering, put off by that supplied from Hannover to Schiphol."

Pros: "The flight was delayed due to fog, but the staff was amazingly helpful to make sure everyone got to their destination."

Cons: "Why do the crew have to slam the overhead and catering compartments to get them to shut?"

Pros: "No chargers or tv on planes"
Cons: "At Amsterdam we were told that our checkin luggage wouldn't be at Sydney!! Some low fat meals were terrible!"

Cons: "The fact that there are different airline carriers for one flight is hard. In my second flight they made me check a bag which was considered a carry on during my first flight"

Pros: "staff hospitality, cleanness of the cabin and toilet and punctuality of the flight"
Cons: "lack of meal options"

Pros: "Same as above"

Pros: "Short layover connecting from US flight and luggage transferred ok to destination. Food option not great but at least they didn't charge for it unlike some other airlines. No entertainment but to be expected on such a short flight."

Pros: "Spacious cabins, friendly service"

Cons: "Flight delayed ... Myself and three other colleagues didn't have our luggage show up from KLM flight from Amsterdam to Brussels...even though all of our luggage was labeled "priority". Once in customer service line, we looked and saw that many of the other passengers on our flight also never received their luggage. We estimated that 20-25% of the people on that flight did not receive their luggage as they were in line with us for the same problem. Hard to understand how so many pieces of luggage could have been overlooked and not loaded on our flight. Obviously there is a huge gap in their quality system to ensure mistakes like this are prevented."

Pros: "A nice short flight"
Cons: "We had booked business on our flight to Milan, and it was extremely disappointing that on this sector they put us on the last seat in the back of the plane. There were plent of seats on this flight that had extended legroom. A bit of a mystery, why Westjet elected to put usin the last seats on the plane?"

Pros: "Captain was updating us with the delay status."
Cons: "You have to be gold to get the priority boarding. In other countries I can do it with my silver status."

Pros: "The planes were clean and well maintained. The eye masks were cool - reversible with writing to do not disturb or wake for food."
Cons: "Staff all seemed like they didn’t want to be there. A menu for the food options so you know what you are choosing from - the staff didn’t know what they were serving. A snack/drinks bar to help yourself when you need through the flight."

Pros: "Amazing crew and excellent food and beverage choices"

Cons: "Off boarding in Abu Dhabi"

Pros: "Super easy check in. Good air hosting staff."
Cons: "Same as ALWAYS - Beijing baggage pickup is an absolute joke. Takes forever and it is generally mayhem in the baggage hall. They really need to get ahold of this space and the behaviour of Chinese travelers."

Cons: "Average for business class. Didn't get value"

Pros: "Screen."
Cons: "Attentiveness of crew member . Movie selection could be better"

Pros: "Crew was super friendly and helpful. Had good seats, we were able to change them at bag drop. Smooth flight and good entertainment and food"

Cons: "Smooth & a v.comfortable flight!"

Pros: "No"
Cons: "My baggage is missed on my trip"

Pros: "I flew economy Melbourne > Abu Dhabi and then Abu Dhabi to Melbourne. The first leg of the flight was great, the flight wasn’t full and I had a whole row to myself. The flight attendant even gave me some tips to ensure nobody sat there. This flight was on an A380 so the plane was large and it felt spacious."
Cons: "There are a number of things that Etihad do that just degrade the quality and experience of the flight and I probably wouldn’t fly with them again as a result. I’ve listed these below: 1) Entertainment system is poorly appointed and travel in two seperate months found that little had been refreshed on the in flight programs. 2) The entertainment system is deactivated until the seat belt sign is turned off, and is deactivated again about 30 minutes prior to landing. 3) You practically have to cut off your arm to get some water. I would always bring my own water on the flight, but Australian regulations prevent more than 100mls being carried on flight. 4) The service is inconsistent, some staff are just downright rude and others are incredibly friendly. The time waiting after pressing the call bell is excessive and in one case my drink never arrived. 5) Unlike other airlines, they don’t give you a “menu” to chose from for the inflight meal. Instead they just come around asking “Chicken, Lamb or vegetarian”, and lack any real understanding of what’s actually in the food. 6) When you order a drink, they open the can pour some into a cup but don’t give you the remainder in the can. 7) The inflight wifi is expensive. 19.95 USD for 180mb puts them at one of the most expensive. Overall, I would have expected a bit more from an airline such as Etihad."

Pros: "The flight was not full. . I had 3 seats to myself. So very comfortable and the crew had plenty of time to give individual attention . The flight was very punctual. Arrived 20.minutes early ."
Cons: "The food was a little cold ."

Pros: "I am amazed of how good is the crew and how nice they are. Also, like the seats and the food/drinks compare to American companies. You will never feel hungry on this airline."
Cons: "Nothing"

Pros: "Not applicable"
Cons: "Lack of ability to cancel"

Pros: "Used their larger A380 plane Good boarding and inflight service"

Pros: "The flight attendants were mostly attentive to my needs not like a larger carrier. They were also very attractive . The boarding process was not all that bad and they waited for a flight that was coming in late verses just leaving the people stranded that was good as well."
Cons: "I ended up with a center center seat squished in like sardines. There was little to no comfort. Next time I'll pay for a upgraded seat or just fly another airlines. I'll probably never fly this airlines economy again."

Cons: "Breakfast quality was not good .In breakfast they gave vegetarian food .Flight departed late by one hour ."

Pros: "Despite being nearly full it was comfortable. A fair choice on entertainment. Pleasent professional crew."
Cons: "There was a disagreement about my hand luggage. At check in it was agreed I coukd take it on board even though it was 8.9 kilos. Just before security they said no. After going back and forwards it was agreed. No fault of the airline there were several infant children close to my seat. At times it was annoying"

Cons: "Food"

Pros: "Crew were very helpful and friendly"

Pros: "Customer service very good"

Cons: "Service was a bit average. Attendants bumping into you... no apologies"

Pros: "Everything"
Cons: "Nothing"

Pros: "The air staff were so good!!! So friendly and so attentive!!"
Cons: "Nil"

Cons: "I have checked my baggage allowance for this trip when I first paid and it was 2 checked in bags. However, I had to pay additional 185 Euros for adding my second checked in bag."

Pros: "Nothing compared to other airlines especially emirates airline which was amazing and reason we flew etihad thinking it will be same experience."
Cons: "Everything especially the small seats with tiny aisles like American Airlines. I was shocked with etihad compared to rest of Airlines from your country. We were very impressed with Emirates so the complaints and comments are compared to the best I have seen and not typical Airlines."

Pros: "Boarding and crew were nice"

Cons: "Flight delay with no reason for two hours which made me cancel another flight and wait for another five hours in transit and pay a huge amount of money to reschedule flight. Medicore plane on a long flight of seven hours from abu dhabi to kuala lampur. Cabin crew not helping. Bad toilets."

Pros: "They had to delay the flight for those who were arriving from Durban because of the delayed flight."

Pros: "Not a lot"
Cons: "Being charged for extra weight when it use to be that weight .. I had no hand luggage and I noticed some people having three bags .. where's the justification in that"

Pros: "As above"

Cons: "Etihad has gone downhill over the past few years and please consider this carrier as your last option for travel. They are simply not worth the money you save, considering the pain they make you sit through. Extremely poor service from the staff and they offer little to no option to you if the flight gets cancelled. They were not willing to accommodate my request to reroute to a new destination (which actually is cheaper than my original destination) as i was about to miss my consular appointment due to the flight cancellation and this was the only way I could make it. They outright said it's not possible, didn't even check if the flight to the new destination has availability or not. The staff especially at Heathrow is a joke, don't even bother reasoning with them."

Cons: "Nothing. Everything was perfect."

Pros: "All the crew was grate very kind they help every one on the plain"
Cons: "the food was not to good i do not like it you need batter kinds"

Pros: "Food service and service generally"
Cons: "Long layover and delay"

Cons: "The carry-on size allowance is way too small and the staff was adamant and said pay $300 (Reason: the suitcase wheels wouldn't go inside the measuring crate) Ended up buying a backpack. I have used the same bag for traveling from india on etihad. Decided never to use etihad for travel."

Pros: "I really hate it bad food and foof poisoned snd blood vomited"

Pros: "Unfortunately our flight from London to Abu Dhabi was delayed and we missed our connection through to Melbourne. However because of the way they hsndled this the delay turned out to be a blessing! Etihad put us up for the 12hour daytime delay in the magnificent Marriot Hotel in Abu Dhabi. The communication and transfer were handled very well. It was a painless process and we got to enjoy a lovely rest before being transferred back to the airport and flying home. Pretty much a faultless experience and one that would see me fly Etihad again without hesitation."
Cons: "Whilst the food at the hotel was amazing, the same cannot be said for the plane! The food was very ordinary. The chicken pie was barely edible. In terms of seating, the seats are pretty standard long-haul fare. There is limited room but the issue is cushioning. They feel pretty hard and it was difficult to be comfortable."

Cons: "one and half hour late, barely made to the next flight!"

Pros: "Staff were friendly and helpful, fast to attend."
Cons: "Seats are small, decor is old. Bread was stale."

Cons: "Food is always the same. Fish chicken and beef with different sauces. Wine list not that impressive for a five star airline"

Cons: "plane was an older model a bit noisy inside"

Pros: "Amenities package with toothpaste and brush."

Pros: "The airplane, the staff, the whole service."
Cons: "Nothing."

Pros: "That we arrived safely"
Cons: "The seat in the exit aisle was too upright and very uncomfortable. After paying for the exit row seat I expected a more comfortable chair. We were stuck in Abu Dhabi for nearly 2 hours on the runway waiting for take off even though all passengers boarded early."

Cons: "There was a chicken sandwich offered in the middle of the flight that is by far the worst airplane food I've ever had"

Pros: "The crew were friendly and helpful. The airplane was spacious."
Cons: "My luggage is lost. I have to wait for 3 days for it to get to my final destination. That is very upsetting."

Pros: "I am vegan and I got 3 out of 4 vegan meals. The food was good."
Cons: "The seats did not recline well. The crew was somewhat less communicative/engaging and one crew member was very military like."

Pros: "Service very good"
Cons: "Change in the inflight entertainment to more current programs and movies . Very poor limited choice . The toilet became out of use in the last hour of the flight . Very poor ."

Pros: "Service"
Cons: "Food"

Pros: "The Airline light staff were polite and very professional! I felt accommodated and my questions were answered in a timely fashion. Did I also mention their entertainment system on board is epic lol"
Cons: "Make make an announcement to fellow passengers not to leave the lavatory a complete mess."

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COVID-19 information

Safety measures for airlines flying from England to Kuala Lumpur

Airlines flying from England to Kuala Lumpur have enacted additional safety measures and adjusted policies to better accommodate travellers. Policies vary by airline.

Heightened sanitation

Daily cleaning, installation of cabin HEPA filters on flights from England to Kuala Lumpur

Mandatory masks

Masks required on board, masks provided on flights from England to Kuala Lumpur

Social distancing seating

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