Find Cheap Flights from England to Longyearbyen

Pros: Yes

Cons: The check in staff at the gate could have been more friendly and paid better attention to customer care. I was standing in front of the counter with a simple Question but had to wait 5 minutes before the two agents got done with their own personal chat and thought about attending to me.

Pros: The seat was not as cramped as the Greenland Airways flight preceeding this.

Cons: Not having additional fees for baggage. Please disclose that as part of the ticketing.

Pros: Crew was amazing, flight was on time, and entertainment was available.

Cons:

Pros: The onboarding process was awesome! The rest was mediocre at best. The cabin was friendly but not helpful. They had weird policies which we have never heard or seen elswhere. The flight had huge screens that won't turn off, it was freezing cold and the crew had no idea how to help.

Cons: More knowledgeable crew and maybe more crew members, as there were too few and the service took more than 2 hours to complete. Never seen that happen on a 7 hour flight.

Cons: connection information very poor

Pros: Crew was business only.

Cons: More engaged crew. The

Pros: The seat was not as cramped as the Greenland Airways flight preceeding this.

Cons: Not having additional fees for baggage. Please disclose that as part of the ticketing.

Pros: Great service. Very comfortable seat

Pros: The seat was not as cramped as the Greenland Airways flight preceeding this.

Cons: Not having additional fees for baggage. Please disclose that as part of the ticketing.

Pros: Nothing.

Cons: Please see statement from SFO-> CPH flight.

Pros: The was knowledgeable, but customer acumen sucks.

Cons: The crew does not acknowledge the passengers. Even when one the crew member was pushing a shopping cart down the aile with the Merchandise for people to purchase, she was just in such a hurry to avoid passengers.

Pros: Nothing.

Cons: Checked bags left behind, no food, no drink.

Pros: Crew was good, especially from Beijing to Copenhagen

Pros: Made it

Cons: Nothing in particular

Pros: The seat was not as cramped as the Greenland Airways flight preceeding this.

Cons: Not having additional fees for baggage. Please disclose that as part of the ticketing.

Pros: na

Cons: The airplane crew was rude. They could have been more nicer regarding food. My mother is diabetic and I asked the lady to get her a small sandwich or something so she can take her meds and plus her sugar levels where getting low. And the lady on her side was really rude and said NO.

Cons: The check in staff at the gate could have been more friendly and paid better attention to customer care. I was standing in front of the counter with a simple Question but had to wait 5 minutes before the two agents got done with their own personal chat and thought about attending to me.

Pros: Yes

Pros: The was knowledgeable, but customer acumen sucks.

Cons: The crew does not acknowledge the passengers. Even when one the crew member was pushing a shopping cart down the aile with the Merchandise for people to purchase, she was just in such a hurry to avoid passengers.

Pros: The SAS flight was fine. My dissatisfaction was with the company that booked my ticket which I found through a Kayak search. When booking, there was no information about luggage and I ended up paying for it at the airport. This should clearly be declared in the online booking process.

Pros: Crew was amazing, flight was on time, and entertainment was available.

Cons:

Cons: Newer movies

Pros: that there was a water and a blanket on each seat!

Cons: I thought there was free alcohol on international flights. that you were not allowed to use the given blanket until after take off.

Pros: The SAS flight was fine. My dissatisfaction was with the company that booked my ticket which I found through a Kayak search. When booking, there was no information about luggage and I ended up paying for it at the airport. This should clearly be declared in the online booking process.

Pros: Crew was amazing, flight was on time, and entertainment was available.

Cons:

Cons: The check in staff at the gate could have been more friendly and paid better attention to customer care. I was standing in front of the counter with a simple Question but had to wait 5 minutes before the two agents got done with their own personal chat and thought about attending to me.

Cons: The food especially the second meal or snack.

Pros: Nothing.

Cons: Please see statement from SFO-> CPH flight.

Pros: Crew was business only.

Cons: More engaged crew. The

Pros: The seat was not as cramped as the Greenland Airways flight preceeding this.

Cons: Not having additional fees for baggage. Please disclose that as part of the ticketing.

Cons: SAS support and communication during the Copenhagen baggage handler strike, which cost us our connection and the family funeral in Scotland, which was the whole point, was abysmal.

Pros: Crew was good, especially from Beijing to Copenhagen

Cons: Last minute change of boarding gate led to a dash across the airport!

Pros: Flight was fine....

Cons: ....but departure wa delayed over an hour

Pros: See previous note about lost bag.

Cons: See previous note about lost bag.

Pros: Crew was amazing, flight was on time, and entertainment was available.

Cons:

Pros: comfortable plane

Cons: small pastry with coffee

Pros: Seat was comfortable. Entertainment was great. The service by the crew was great.

Cons: It would have been nice if the armrest went as far back as the seat. Flying with my partner, she doesn’t sleep well on planes unless she can completely lean on me. The armrest between our seats only retracted to the upright seat level.

Pros: A lot of seating space. very comfortable.

Cons: You have to pay for wifi.

Pros: Crew was good, especially from Beijing to Copenhagen

Pros: the diverse amount of films

Cons: the food could have been better.

Cons: The baggage fees has to be clearly informed, they have a different fees almost double if u checkin bag from 22hrs of departure, total ripoff. Bundle the baggage fees when you buy ticket.

Pros: na

Cons: The airplane crew was rude. They could have been more nicer regarding food. My mother is diabetic and I asked the lady to get her a small sandwich or something so she can take her meds and plus her sugar levels where getting low. And the lady on her side was really rude and said NO.

Pros: Nothing.

Cons: Checked bags left behind, no food, no drink.

Pros: Crew was great and the plane was comfortable. All the amenities were included in the price and that was a plus.

Pros: The crew was very nice , and very comfortable seats .

Cons: Everything was great

Cons: The baggage fees has to be clearly informed, they have a different fees almost double if u checkin bag from 22hrs of departure, total ripoff. Bundle the baggage fees when you buy ticket.

Pros: See previous note about lost bag.

Cons: See previous note about lost bag.

Pros: Crew was good, especially from Beijing to Copenhagen

Pros: The was knowledgeable, but customer acumen sucks.

Cons: The crew does not acknowledge the passengers. Even when one the crew member was pushing a shopping cart down the aile with the Merchandise for people to purchase, she was just in such a hurry to avoid passengers.

Pros: na

Cons: The airplane crew was rude. They could have been more nicer regarding food. My mother is diabetic and I asked the lady to get her a small sandwich or something so she can take her meds and plus her sugar levels where getting low. And the lady on her side was really rude and said NO.

Pros: SAS has what is missing in other airlines, the three P's - Pleasant, Polite, Professional.

Pros: Flight was fine....

Cons: ....but departure wa delayed over an hour

Pros: The was knowledgeable, but customer acumen sucks.

Cons: The crew does not acknowledge the passengers. Even when one the crew member was pushing a shopping cart down the aile with the Merchandise for people to purchase, she was just in such a hurry to avoid passengers.

Cons: When we checked in for the return flight in CPH we learned that our return ticket was “light” ie it did not include luggage. we were not informed about this, we did not request a ‘light” return ticket, and...why would we when we checked luggage flying over? We’d like the usd100 refunded