Daily cleaning, installation of cabin HEPA filters on flights from England to the Philippines
Philippine Airlines has waived its change and cancellation fees on flights from England to the Philippines. Confirm policy on booking site.
Philippine Airlines does not allow booking a middle seat on flights from England to the Philippines.
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Scores according to KAYAK customer reviews
Pros: "Just ok"
Cons: "The crew and the service"
Pros: "I loved that the airline offered several meals, snack options and drinks. The attendants were amazing and would highly recommend Singapore airlines to anyone flying internationally"
Cons: "The limited arm room/personal space. Not much leg room in economy for a 10 hour flight. Would be nice if airlines would decrease the number of seats and give a little more room so people aren’t hitting each other in the head with their arms"
Cons: "Raise the cabin temperature"
Pros: "They were very generous with food and drinks. It was a pleasant flight."
Cons: "Our seats were uncomfortable. We did not like sitting on the front row three deep. We would have preferred the extra legroom seats we had on the 1st flight"
Pros: "Cabin crew was amazing!"
Cons: "Food was mediocre and we've had better on Singapore Airlines before."
Cons: "flight on time. flight was delayed and gate changed"
Cons: "crew isnt very careful in serving the food but its not really that bad. but im just comparing it from my previous flights so i think that group of FA's can do better. And the food was served a bit a late so they dont have time to serve hot beverage anymore."
Cons: "Flight way too cold"
Pros: "Cabin crew knew how to work."
Cons: "So surprisingly, the cabin was dirty and the seat comfort was below expectation."
Cons: "My moslem meal selection wasn’t provided onboard"
Cons: "Short and sweet. Flight left on time and landed about 15 mins early. Crew was wonderful"
Pros: "As a frequent flyer, I have found out that the few dollars i spend more on SQ is well worth it"
Pros: "Singapore airline is amazing, great service and quality entertainment."
Pros: "The Staff was very friendly."
Pros: "Staff was polite and accommodating"
Pros: "We love Singapore Airlines, seriously it's not hard, you just have staff that care, clean comfortable air craft, good inflight entertainment. Are you listening American and British Airways?"
Cons: "Please move this service to DFW and displace the rubbish transatlantic service that is there"
Pros: "Frequent serving of drinks, huge selection of latest films on large screen, comfortable ride"
Pros: "great crew service. my first time flying with singapore airlines and they delivered"
Cons: "Seats in economic class are not too contraint in space, food was good and entertainment system quite nice with large si play screen and large movie selection"
Pros: "This time I made the mistake of flying with my kids (4 and 6). The flight or them was last minute (booked less than 8 hours before take off) so there were no pre-planned kids meals etc. The in cabin team were awesome! They made sure they go a choice of meals, that they had things to do, that they were enjoying the flights. This on top of the usual awesome that they have."
Cons: "It's still in Huston. Flying economy isn't the same as flying business but my bank account says I need the cheaper option. Can we please move this flight to DFW instead? :-)"
Pros: "More movies and TV than you can watch, incredible cabin team, low cost, I mean, what's not to like. American, are you listening?!?"
Cons: "I have to drive from DFW to IAH, I wish Singapore would take over from American and British Air at DFW, honestly Singapore is cheaper, better service, nicer ground and in flight teams. It's worth the extra drive to travel with people that actually care"
Pros: "Finally an airline that loads from the back to the front. Makes sense to me"
Pros: "The cabin crew are very helpful and friendly. I sat at the end of the row in the upper deck. After the gate door closed , they let me sit in the empty sit away from the toilets . During the flight they’re around with water and juices to make sure we’re dehydrated,"
Pros: "The business class bed was the best I have yet encountered. The food and service were great. And the stews? Gorgeous and so agreeable. One young lady even helped me with my back injury; turns out she was studying physical therapy. You can't find a better ride than that,"
Cons: "one of the oldest planes i ever used"
Pros: "Foot rest, large movie screen, good food"
Cons: "They ran out of diet drinks."
Pros: "The presence and attitude of the flight attendants were highly pleasant and accommodating. The entire flight was very comfortable and made the 9 hour journey from Manchester to Houston Texas fast and enjoyable. The flight attendants always had a wonderful smile which felt genuine many a time and always made an effort to speak at the level of the passenger. When I had trouble connecting to the Wifi, one attendant even knelt down and connected my phone manually as I was not tech savvy in this regard. The food was of much higher quality as well compared to other airlines I traveled with on this trip."
Cons: "Really the only issue was there was a 2 hour delay on departure, however this was due to issues out of control of the airline and I did not mind as the airline's ambience and my experience with it overshadowed any delays."
Pros: "Superb service throughout from check in to on flight."
Cons: "Seat on outbound had a slight issue."
Pros: "The entrainment was amazing!"
Cons: "Seats were a little cramped"
Pros: "New movies! Yes!"
Cons: "I asked for one of the crew to help me bring up my carry-on luggage, as i'm just recovering from a flu at that time. Instead the FA looked at my bag and asked me in an irritated tone if my bag was really that heavy? I said I was recovering and I just need an extra push once I lift it up into the cabin. In the end she did help but i did not appreciate her attitude and felt disappointed my whole flight."
Pros: "Awesome comfort, infotainment, service and food. Was amazed at the value for an economy flight - much better than BA & United in every way."
Pros: "The trend to offer more comfort in Economy Plus and similar leads, of course to less comfort in normal Economy class. The ticket price was certainly attractive but it is doubtful that it was good value. Economy Plus might not be good value either."
Cons: "Barely enough legspace. Some seats recline more than others, if you're sitting behind one of those you're out of luck."
Pros: "Loved the crew. Really helpful."
Cons: "1) while boarding you should keep families with kids (at least till 6yrs of age or with disabilities) prior to other people... 2) food was ok ok"
Pros: "Overall just a really great experience."
Cons: "Nothing negative to report."
Pros: "Great service and very friendly staff."
Pros: "Attendants are always nice, flight is always smooth."
Pros: "The sevice was on point. Flight attendants were beautiful and worked harder than any other airline I have been on. The uniforms were on point too. The television had every new movie you could watch. Food, for an airline, was great. All drink service was included. Best airline I have ever flown!"
Cons: "Wifi cost 12 bucks and hour."
Cons: "No complaints"
Pros: "Everything is suport wonderful"
Cons: "Price. it's better"
Pros: "The crew and inflight food and entertainment was good. The person on the transfer desk was very helpful."
Cons: "We were unable to use the website to check-in online, which meant we had to fly to Manchester to check-in. Which is very poor given modern technology. (We were able to check in on line for the flight from Houston)"
Pros: "As usual, plane is in good shape and crew are well trained. Nothing wrong with all the basics, but Singapore Air has definitely lost its lustre."
Cons: "For heaven's sake, please don't announce a boarding procedure and then not follow it. If you want to have a free-for-all rugby scrum to get on the plane, so be it. But don't announce boarding by rows/groups and then not make even a lame attempt to adhere to it."
Pros: "the service on the flight was the best I can ever recall having."
Pros: "In-flight Entertainment. Orderly & on-time boarding."
Cons: "Food selection was limited given we were traveling Economy class."
Pros: "Had a row to myself to stretch out. Not crowded, no wait for bathrooms. I like the warm washcloths after we settled in and before meals. Plenty of blankets and pillows."
Cons: "Food was ok, not super high quality."
Pros: "Exceptional service!"
Cons: "There should always be a vegetarian option on the set menu. I didn't realise I would need to pre order my meal for this."
Pros: "Great entertainment, good service, clean plane."
Cons: "The lasagna was pretty dry and meh."
Pros: "Staff were very good . Business class very comfortable. I had low salt menu which was very comforting to be able to choose as salt not good for me."
Pros: "Crew and food"
Pros: "The seating was very uncomfortable and cramped I"
Cons: "I’m really not sure. The seat felt like I was sitting on a rock and I had a lot of trouble moving so as not to disturb the person seated next to me."
Pros: "The crew is very friendly and helpfu; the space between seats is noticeably larger than usual"
Cons: "Be more professional"
Pros: "Response is the same as above"
Pros: "From Doha to lax my assigned seat was 20K and some Isidore changed it before I arrived to Doha. Then I called in to get another window seat and likely got 29K. When entering the aircraft another moron changed to to 38E. I’m so definitely getting my refund for this customer service/ flight !"
Cons: "Take a while guess"
Pros: "Staff was nice and polite and helpful to me. The plane is pretty much on time or little delay. The boarding is early but I guess it helps with getting everyone on board and be on time."
Cons: "There are 2-3 choices per meal for us to choose on the menu but some of the choice already gone by the time they serve us. I feel like menu is useless if we were forced to eat what have left."
Pros: "The crew was polite and professional. The seat was as comfortable as it could be for economy."
Cons: "No complains. Qatar has always been my preferred airline."
Pros: "The service is excellent. Best of the airlines bar nane"
Cons: "The grill chicken that comes w/ the scrambled egg breakfast was kinda dry. Otherwise, all’s good."
Pros: "Cabin crew attentive, cabin quiet, seats comfortable, rest rooms clean."
Cons: "Hot food was luke warm, portions skimpy."
Pros: "Plenty legroom with Qatar. Food good."
Cons: "Everything good as usual"
Pros: "Everything! It just awesome"
Cons: "Nothing can be better, an awesome flight"
Pros: "As efficient as ever"
Pros: "Qsuite is the best flight experience I've ever had by a long, long way."
Pros: "The entertainment was reasonable, I enjoyed the festive choices."
Cons: "Screaming babies, obese people sat next to me, water rationing, not a pleasant experience. Arrived sleep deprived and dehydrated. I have much better experiencs on a visit to Australia - this was my third time this year!"
Pros: "In-flight crew was excellent."
Pros: "The crew was friendly"
Cons: "Horrible flight experience and old planes without USB plug inn and no seat entertainment"
Pros: "In time me ,food ,clean"
Pros: "I got free internet on this flight: sponsored by Ooredoo. You can get 8MB for free! Breakfast was good quantity"
Cons: "Entertainment Oryx One, lunch quantity aswell. FPML had one tray, VJML and AVML had the same packed wrap."
Pros: "Food , Crew , Plane, Cleanliness and Entertainment were good."
Cons: "Didn't like the fact that I was never notified through email that the flight was from a different , newer airport in Islamabad. Originally my booking was from Benazir International Airport Islamabad but on the day of flight when I went to that airport , it was totally closed for operations and flights. And I asked people in the street e.g taxi drivers etc which airport my flight could be from. They told me that a new airport in Islamabad had become operational and my flight could be from the newer airport. I went to the new airport but I was late for boarding because my time was wasted in going first to the Benazir International Airport and then rerouting to the new airport. Fortunately the fight from Islamabad to Qatar was delayed and I was able to make it to the boarding and flew from Islamabad to Doha."
Pros: "They do their job well"
Pros: "Good service!! Good food!! Great staff!!"
Pros: "Food, entertainment options, comfortable seats, warm blankets"
Pros: "Ended up having spare seats beside me. Planes were new and in great condition. Staff were very good."
Pros: "Stewards and Air hostess were great. The food was served well. The flight was kept clean and had a great entertainment system. Overall it was a great experience."
Pros: "The treatment"
Cons: "It was too late"
Cons: "I missed my flight from Nairobi to Melbourne then the airlines asked for penalties and fare difference which in total was much higher than booking a fresh one way flight. I felt that the crew at Nairobi airport handled the situation pretty well however, the staff at the Nairobi reservation office were a bit cold and not very helpful."
Pros: "The service and the food were amazing!"
Cons: "Not one of their newest planes."
Pros: "Very kind & friendly crew. Boarding was smooth & flight was comfortable. Food was good considering it's airline food."
Cons: "The flight crew had no control over the passengers on this flight! Kids running around when the seat belt sign on, called fro assistance TWICE and no one came to my seat and I held my trash for a whole hour and not ONE person stopped by to get it from me!"
Pros: "Staff very friendly. Loved the adjustable headrest as I am shorter and this is the first time flying that my neck was so comfortable I didn't need my travel pillow! Food was excellent!"
Pros: "The crew lead for Doha to Dhaka flight was very responsive and proactive. The food on this flight was very good."
Cons: "Air vent was not available for Business class between Doha and Dhaka; which made the temperature hotter than my liking."
Pros: "We had requested wheelchair assistance. And the way helper was assisting us its not professional services. Which Qatar Airways promissi g to us."
Cons: "Helper was literally dragging two whelchairs at a one time. Means two passengers sitting on two different whelchair was pulled by one helper. I actually want to share video with airline so they will understand what they are promissing and what they are providing to their customers."
Pros: "Business Class is wonderful"
Pros: "Had a good experience , comfortable check in , boarding , seating and polite crew . Good part was the flight was on time and on couple of occasions before time arrival . Great entertainment options in the flight ."
Cons: "I had requested vegiterian food but they were short of veg food options . they did not have enough veg food on board from Doha to Nagpur . also it would be great if they considered more interesting menu ."
Pros: "Checkin was really quick, needed to have some facilities for the passengers who have more than 8hrs layover."
Cons: "The crew was not efficient or always looking for shortcut. The specific person assigned never recommended or gave any information about the amenities available rather was waiting to be asked uneasily and was not polite at all. Need to be trained more effectively for such a 5 star airlines."
Pros: "Helpful and frieendly"
Cons: "Counters should have opened earlier so we could have done aome ahopping at dfs"
Pros: "The usual customer care, from checking in to leaving the plane, second to none. Food choice and quality excellent."
Cons: "The new diagonal seats are good, except when trying to put my feet up. The raised foot area is very cramped, and for me sleeping wasn't possible. I left my feet on the floor."
Pros: "The flight was on time, not full and the crew and the entertainment was excellent. Very happy with the experience of flying on Qatar Airways from Johannesburg to Miami."
Cons: "Everything was well, the food was good not great (even for airplane food) and the only other issue is it seemed like trash from our drinks and food services was picked up for quite a while or until we brought it to the flight attendants ourselves."
Cons: "Boarding this flight consisted of minimal organization on the crews behalf, the Gate's security machines were off, people scattered everywhere with not enough seats to fit everyone. When entering the gate (with security machines turned off keeping in mind everyone has already passed general airport security and is only trying to enter the gate. Staff would direct passengers towards an attempt at creating a boarding queue. Once passing the gate doors and walking towards the queue directed by staff, it seemed to be a normal occurance to have another staff memeber shout at you and redirect you another way. Getting scolded by gate employees and requested to remove all electronics turn them on and being requested to remove most clothing items at the gate while everyone is watching with security machines off while only selecting a few passengers seems to be a regular occurnace in Doha & with Qatar Airways. People standing all around, no queues were initiated by staff, instead staff would push through passengers to get to the front instead of propretly annoucing the boarding through an intercom. No matter how loud staff was screaming their sounds were drowned out by the passengers which turned boarding a full translatlantic flight into a chaotic scene. Once on the flight I noticed the headphones provided were broken, I politely requested a new pair...from 3 different employees...which took over 20 mins to replaced. Qatar Airways prides itself on quality unfortunately as an economy passenger I have yet to experience any of that other than when it comes to good on flight entertainment."
Cons: "I had cancelled my flight with qatar airways due to the current political problems. My ticket was booked through the agent airfare.com. They have handled the issue terribly. To start with. They said that they have to charge me a $615 penalty on top of the $750 i had payed for the ticket for cancellation. They mentioned that ill be refunded my $750 from qatar as they got a waiver for me. I received $250 from qatar airways and nothing yet. Airfare's customer service staff is highly uncooperative and v rude"
Pros: "Good staff and service."
Cons: "Too long a flight and require more leg room and reclining seats to be more comfortable."
Pros: "Spacious single seat Plenty of handy storage Pajamas provided Quiet cabin Great service Lounge wonderful as ever Not woken until last minute"
Cons: "Boarding a bit haphazard"
Cons: "Entertainment. Not all films have subtitle"
Pros: "Every thing"
Cons: "nothing all was good"
Pros: "Everything...quick board,friendly crew,nice flight, good food, in flight entertainment was good....just a really nice airline to go with"
"Everything was wonderful but the only thing is the kids running around and screaming. Other wise, I am very satisfied."
"Really enjoyed flying on Turkish Airlines. The flight was full but the seats were comfortable, the airplane modern and good entertainment. The food selection could be a little better but all in all the flight was very good."
Pros: "The crew and the seat !"
Cons: "The food because of coronavirus the service was scaled back"
Pros: "Efficient and on time."
Cons: "All fine."
Pros: "Food is not bad"
Cons: "The staff told us our carry-ons are over weighted and forced us to check in 2 carry-ons and charged us 250USD! Our carry-ons are totally standard-sized but just weighted more than 8 kg. We have never encountered any airlines would rob costomers like this! Will NEVER ever fly Turkish airline again!"
Cons: "The aircraft arrived late in Istanbul for the connecting flight to Egypt causing us to miss out flight which made us wait 5+ hours in the airport which was a huge inconvenience."
Pros: "check in..Gatwick S."
Cons: "cramped, breakfast was a disgust.tasteless omelette,soggy sandwich. a disgrace."
Pros: "Really like the airline, sat in the front rim of economy. My husband is over 6ft and he was happy with the leg space. As was I since we flew right our 1 and a half year old boy."
Pros: "Good crew. Clean"
Cons: "A little late"
Pros: "Entertainment options good"
Pros: "Largely pain free experience"
Pros: "Crew was very helpful & friendly. Cabin was well pressurized."
Pros: "Flight cancelled on whim of pilot due to a single faulty toilet."
Pros: "There is simply nothing to like. Whilst other airlines give peoooe a nice hotel room to spend the night on their trunk flights, Turkish airlines offers."
Cons: "I didn’t like anything not least the fact you make people wait in the station when they are on flights with stops. It Morocco offers a plush hotel room. I’m never travelling"
Pros: "I loved the amount of attention and consoling that was given to an ailing elderly woman on my flight to Turkey! On my flight to Ghana the attendants were so gentle and provided a lot of ammenities. Oh and the hotel was an amazing experience and respite especially after the run-around at the airport. Thank you"
Cons: "I did not enjoy the run-around I was given in trying to find the hotel desk. “50 meters then turn left” was the anthem. All someone had to say was go outside the airport and you’ll find the hotel desk! Hehe thank you Turkish Airlines however! Thank you."
Cons: "I could not use my ticket I was trying to extension date but customer services terrible"
Pros: "The crew were accommodating, we departed on time, the inflight food was good and the entertaiment was varied."
Cons: "The leg room was a bit limited on long flight."
Pros: "Overall experience"
Pros: "It went all ok except the space between rows"
Cons: "Slow service by crew and space between seats"
Pros: "Efficient and pleasant. Affordable and most importantly very clean!"
Cons: "Old style lie flat (but not horizontal) seats"
Pros: "The seats reclining not only the back. The food very tasty."
Cons: "I think finding a way to empower the crew to explain to passangers who took the extra seats ( some up to 5 per person) the entire 12 hours, that they must switch at some point if asked. There weren’t willing to do it on their own( being civil is a learned skill) and refused to allow someone else to take a nep on the extra seats as if they had paid for it."
Cons: "Not enough movie varieties"
Cons: "Not enough movie varities."
Pros: "Arriving safely"
Cons: "Seats horrible, food not eatable, poor service"
Cons: "Very disorganized the gate checking, staff ne d hospitality training . You ESP not have time for your queries and concerns . They are always in a hurry to finish talkign to you . Poor hygiene. The bathrooms are very dirty and has nomjand soap to wash your hands . Male staff in board come across unpolite. ingelt inwelcomed by the male flight attendant port side at the back.?"
Pros: "Great service. Great food. Comfortable flight both ways"
Cons: "I had my flight from London to Istanbul delayed and because I had connection flight in Istanbul to Russia they had to change my flight for the next day . That ruined my whole holidays and I had to go all the way home from Gatwick airport and next morning going again to Heathrow airport. No transfer or taxi was provided and No single apology from the staff or company . Very disappointed with Turkish airlines !"
Pros: "The food and beverage selection, as well as the service in business class was excellent. Initially I dreaded the long layover of 8 hours. But I found the Turkish Airlines Business Lounge. It was so spectacular that I didn't want to leave it. I found a small movie theatre equipped with leather oversized recliners and slept. I was told that the 2 story lounge is 6000 square meters."
Cons: "The business class seating is old and not as comfortable as the newer herring bone configurations. Privacy could be improved."
Pros: "Many movies to watch. There are news channels like CNN to keep you updated with what las happening in the world."
Cons: "We had a connection at Istanbul. No laptop or notebook was allowed. A small portable charger to my iPhone was confisticated even thought it is smaller than my iPhone. Turkish TSA seemed a little confused with what to confisticate. They almost took away my portable shaver too. There were 4 little kids running around aisle during the flight forcing me to watch movies instead of sleep crossing the Atlantic Ocean."
Pros: "Freebies gifts"
Pros: "No real issues, we were served a decent meal, plane was new and the crew were friendly."
Cons: "Flight was severely delayed, not due to any fault of the airline but we were left sitting on board for 90 minutes with very little information m."
Pros: "Turkish Airlines has an excellent entertainment system"
Cons: "They used to have more legroom"
Pros: "The crew were amazing.. very helpful and accommodating! The food was also 5 stars, and the entertainment was great! Enjoyed every minute of it!"
Cons: "Boarding was not really done according to groups A, B, etc, but it was only a small holdup.. really nothing much at all :) Comfort was great, although a little more leg room might have been nice. But again, not a really big deal!"
Pros: "same as above, i love that i was able to check in online and choose my seat. I love the kit (toothbrush, socks) and the quality of the pouch - super love it! Pillow and blanket as well is still the same quality as before."
Cons: "I have bought two sides ticket from Turkish Airlines. And i miss my first flight, when i came to airport for return flight Turkish Airlines cancel my return flight whitout update by email or massage by phon!!"
Pros: "I ve travelled many times on Qatar ,Emirates,and jordanian air lines but the Turkish was the poorest and the worst .A limited choices and little food ,and these people on the airplane donot do their jobs properly .I hope it will be better next time if there is a next time ."
Pros: "It's an international flight and they don't offer other food alternatives."
Pros: "The entertainment choice and availability of USB port for charging was excellent."
Cons: "This leg of both of our flights (going and return) was quite cramped. Due to an unfortunate delay on our return flight, our overall day was extended from ~8 hours to 16 hours, and had us flying through the night--very unexpected and tiring. Additionally, although we requested kosher meals well in advance, the delay/cancellation of our flights and rebooking effectively cancelled our kosher meals and there was nothing for us to eat. This was very frustrating."
Cons: "Employees didnt look or act very welcoming. Very little food."
Pros: "Other than the late departure, everything else was excellent."
Cons: "Just the fact that we were some 40 minutes late, and this created panic among those passengers who had tight connections to Tehran, Tel-Aviv and Tbilisi. The rest was excellent!"
Pros: "surpassed our expectation"
Pros: "See above. The food was excellent"
Cons: "Our seats did not recline"
Pros: "great company."
Pros: "flight was exactly as scheduled, flight attendance were extremly helpful and polite, food was good."
Pros: "Courteous and efficient crew."
Pros: "Clean, orginzed, professional pilots"
Cons: "Too hot, few meal options"
Pros: "There were great entertainment options, which is really important for such a long haul flight."
Cons: "They had assigned the same seat to me and somebody else, and the other person was already sitting in the seat when I got there. The only other available seat was in business class, and although the flight attendant later admitted I should have been given that business class seat, the other person successfully argued to take it. Staff are good though not as friendly as most Asian airlines."
Pros: "The staff on board was very friendly, warm."
Cons: "The bathrooms could have been cleaner. Staff does not show up at all on the staff call button."
Pros: "yes crew and flight was very good"
Cons: "every thing is good"
Pros: "The crew were extremely helpful and they did there best to keep us comfortable"
Cons: "The boarding process is a mess"
Cons: "Offer drinks besides a bag of water and juice"
Cons: "Boarding & deplaning for Business class should be priority. Baggage claim also should be priority. Currently there’s no difference between business and economy classes"
Cons: "Time ,, always the time"
Pros: "Great crew and staff. Great service"
Cons: "Food selection"
Cons: "Boarding process"
Pros: "I liked the professionalisim and food and hospitality, OUTSTANDING AND SURPRISING!!!"
Cons: "Saudi Airlines is developing rapidly and quickly, OUTSTANDING!!!"
Pros: "I requested a gluten-free food and i was lucky to enjoy my meals. Thank you!"
Cons: "Well done"
Pros: "Crew members were doing the best from what was given."
Cons: "The on board entertainment sound system was broken. The bathrooms were unclean."
Cons: "Flight was delayed by 1,5 hrs"
Pros: "Nothing. Absolutely nothing."
Cons: "I've done this flight. It's 45 minutes. Both times we were 45 minutes late taking off. No apology, no sense of urgency."
Pros: "CLOSE TO ENTRANCE"
Cons: "Changing the terminal and getting the luggage from domestic to international terminal. The saudi representative at the saudi airlines checkin counter was rude, looked as if he was prejudiced, told me the flight was full, while it was not. he could have given me a better seat."
Cons: "The flight was late"
Pros: "Plane was very empty, service was amazing, brand new plane"
Cons: "Was great"
Pros: "Decent food, plane left and arrived on time, friendly staff"
Cons: "Nothing - all was as expected. Never flown Saudi before but was a good experience"
Pros: "Flight was on time"
Cons: "Seat comfort (old) Food (bald and unappetizing) Crew use passengers’ overhead to stow their luggage."
Pros: "Food is good, short flight can’t say much about it"
Cons: "My son was board cause no screen to watch"
Pros: "I liked that there was an area for praying on flight. Also, I liked the food."
Cons: "My trip had two flights. The first one, from IAD to JED was the problematic one for me. I purchased the highest Internet package to finish some work on the flight. The service was terrible. I purchased 300MB for $25. I barely used less than 60MB in several hours of work because of terrible connection. Yet, when I complained to Saudia customer service, they insisted that there was no technical issue, refused to give me a refund, and did not even apologize. The transit in Jeddah's airport was terrible. The bathrooms are very dirty and smelly. In the return flight, we had an overnight stay in the airport. People typically need to sleep at this time. However, the airport was very crowded and, for so many people, there was not even enough seats to sit down."
Pros: "I do not recommend anyone to use it."
Cons: "Airlines Airport Employees are unprofessional, rude and untrained. Some passengers were allowed inside the plane to place their own bare feet on the plan walls, others slept on the floor!! Never saw anything like that...Saudis passengers hygiene were awful, smelly feet and strong body odour!!"
Cons: "Dirty old aircraft.. crew was indifferent to passengers needs"
Cons: "Lost my luggage"
Pros: "Ample space. Good food. Place to pray for Muslims."
Pros: "Sits are comfortable. Crews are very accommodative. Take off and landing are very smooth. Freebies for kida are awesome. Food are amazing."
Cons: "Flight was delayed. But its fine."
Pros: "The free miles"
Cons: "Boarding crew was not helpful & food was bad"
Pros: "-Most of the staff were nice to us -The breakfast egg meals were better than my last trip, but they need to make it more available."
Cons: "-Some of the staff need to learn patience and to improve their hospitality skills! -The washrooms needed a lot of attention (lotions, creams, sanitizers...etc) -The chicken had a bad taste! It was very cheap. Also, they have to make it more available. -The snacks were not available during the trip... They decided to go around and give each one a sandwich at a certain time that they choose... -Recently, they are spending money on giving away free low quality earphones. They can save money for the food by using their old headphones that they used to collect at the end of the trip. People will not complain about that, but will definitely complain about the availability and the quality of the food in a 13-hour trip!"
Cons: "The hostesses in the my cabin (our seats were row 55) were extremely cery rude. One of the aged one litteraly acted like she was my mother in the sense of bossing around. They were not attentive to when people called them and they were really very rude to almost everyone that asked them for help. I had a 3 yr old who got tired of sitting so i took him around and took him to prayer area when no one else was there, and they came in telling us that it was not safe and i told them that he just wanted to walk around and we just got here iw will go in 2 mins and they were like no sorry its not safe, something with ocygen and everything and i was like if i pray here then it wudnt be dangerous? And they were like ur baby wont be here. Why in the world will my baby stay at his seat when his mother is away. And then I was really sick that day which is why i was drinking alot of tea that i do not even like, i was only drinking it bez it was hot and they were giving me attitude giving the tea. Also one time they did not have the tea so i asked them to give me hot water and one of them said u have to wait 5 mins when we start serving and at that time i really thought she just did not wanna give it yo me because they were just being mean. I did not know tht genuinly they were refreshing everything, so one of them brought me boiling hot water and then cane 5 mine later with food and taunted me that you did not finish your water. For heavens sake I was not gonna drink boiling hot water, i was waiting for it to get to the level ehetr i cud drink it. Overall extremely very disappointed"
Pros: "A few flight attendants were nice!"
Cons: "- Boarding was delayed for almost an hour - Only a few chicken meals were available, and you end up with a vegetarian meal - Only a few Egg meals were available, and you end up with a vegetarian meal - The washroom has only a sanitizer, and no cream or moisturizer available - The washroom needed more cleaning"
Pros: "Service is excellent"
Pros: "Crew very nice n polite, lots of food, good seats n movies, smooth easy flight, loads of baggage allowance"
Cons: "Officials n staff at Jeddah very rude n interval time btw connecting flights too short!!! Flight to Cairo very rough n no apologies or explanations from the crew about it"
Pros: "Non stop trip"
Cons: "Broken and dirty table and dirty floors.. unstable chair."
Pros: "Service food and punctuality"
Pros: "Mixture of aircrew staff from diverse cultures"
Cons: "Newspapers aren't provided?"
Pros: "Staff were friendly, aircraft were clean and comfortable, with the entertainment being as entertaining as it should be. Food was decent and baggage policy is nice and generous. Seats are comfortable with great legroom, and good width and pitch. Boarding and ground services at Heathrow are great as always."
Cons: "The IFE doesn't have the most intuitive user interface and the flight map stopped working at my seat. Also, the seats looked worn and as though they had seen better days though they were still comfortable."
Cons: "Lost luggage Delayed for 90 minutes"
Pros: "Food was okay"
Cons: "Bathrooms were dirty. Not enough water offered. No headphones offered. Movie monitor was broken"
Pros: "I was relieved that there was a bit of onboard entertainment after my first flight and abysmal layover in Jeddah."
Cons: "Overcrowded plane and filthy toilets."
Cons: "They mishandled the checked luggages and broke the screen of a Toshiba Laptop and a Samsung Tablet that were inside a checked bag."
Cons: "Horrible flight, the boarding took more than an hour! then the Captain announced that he doesn't know when we will be departing! They kept us in the plane without any air conditioning at a 40+ degrees Celsius! We weren't allowed to even leave the air craft. After being tortured for nearly 3 hours, the plain finally started taxing. We arrived to Manila in the evening which missed up our plans in the first day. Also their onboard entertainment is horrible, you will have to watch a 5 mins long commercials even if you want to watch a 10 mins long TV series episode! Never flying with Saudi again!"
Pros: "The air plane going to Riyadh was very nice."
Cons: "When I was going back to jeddah, the air plane was awful."
Pros: "No thing"
Cons: "Old plane .. bad service.. no entertainment.. ):"
Pros: "On time"
Cons: "Uncmnfortable seat"
Pros: "Uncomfortable chairs. Broken. Don't recline. Crew were more interested in themselves than passenger in business class. Long time in cold bus waiting for load at Munich. Door open by driver."
Pros: "Excellent flight!"
Pros: "all good"
Cons: "Service Always late People are rude"
Pros: "This was our first time experience and we appreciated the dedication and the level of safety the crew administered, especially during this time of Covid 19. Thanks"
Cons: "Just keep up the good work."
Cons: "Everything was great!!"
Pros: "The crew was amazing and the seat comfortable"
Cons: "Nothing I can think of yet."
Cons: "Poorly organised meal service"
Pros: "The arm rest was dismantled and had a sharp edge of metal which sliced my arm and thumb when I sat down. I was promised a new seat and never delivered. Horrendous."
Cons: "See above"
Pros: "flight was on time"
Cons: "Felt a bit like cattle because boarding was in a tight space and there was a lot of confusion as to who should stand where. Not sure why there were different zones for boarding because they didn't matter."
Cons: "There was a disruption with the audio system."
Pros: "Comfortable because the plane wasn't full."
Cons: "Check in and boarding was atrocious. We were told that we wouldn't be allowed to go to the gate if we didn't get through the check in but it wasn't our fault that it was taking so long. There weren't anywhere near enough staff and so by the time we managed to check in we had to go straight to the gate. Same thing when boarding. Took far too long and there was an inevitable delay with no apology. Plane ok. One toilet out of order so had to walk the length of the plane. Games no good without a handset and very few new movies."
Pros: "Customer care was good"
Cons: "I suspect the problem of luggage started with Alitalia my first leg"
Pros: "The crew were quite homely."
Cons: "The orderliness during boarding needs more work"
Pros: "the flight"
Cons: "extra charge , unable to book meal"
Pros: "On time. Service and culture"
Cons: "Spent 10 hours in a broken seat... wouldn’t recline. Screen on next seat was broken so I couldn’t move there. Bathroom out of toilet paper and at the end of the flight there was SO MUCH TRASH AND STUFF EVERYWHERE it looked like the ground at an outside 3 day concert. I’ve never seen such a filthy plane. And the food needs improvement."
Pros: "The crew very Politécnica and sensitive"
Cons: "To get the same food twice in the same flight To be awaken by the serving if the meals"
Pros: "Cheap fare, no frills."
Cons: "Too hot, crew isn’t friendly (could be cultural difference), jam packed flight with tons of small children so was unlikely to ever be super pleasant."
Cons: "The services at the airport was terrible. The Booked me a flight with only a 30 minute layover. When I try telling the people before boarding the plane, big Norred me. When I told the flight attendant she said she would talk to the captain to see if there’s a way I could get a ride to my next plane so I wouldn’t miss it. That never happened. When we got off the plane no one at the airport would help us and when I was trying to run to my next terminal one of the officers at the airport told me to slow down because I wouldn’t miss the plane and I was fine. When I asked help with directions and told him I was afraid of missing my flight people laughed and walked away. When I finally found my terminal and got to it, my flight had already took off seven minutes prior. I absolutelyHated my experience flying with Ethiopian air. The seats are uncomfortable on the plane, not all the seats recline back the same level, and when I was eating dinner I decided to eat chicken since I can’t eat beef and halfway through the check in my stomach started her and I looked up the chicken and it was still pink inside."
Pros: "I like that the bulkhead seats (typically where the baby bassinet is placed) have electrical outlets which I used to easily charge my phone; and that there is nice legroom space."
Cons: "Economy is a bit tight; the bidding process for Cloud Nine (business class) has reduced the chance of passengers being upgraded for free especially as a means to reward frequent flyers, or help passengers with special needs/accommodations."
Pros: "I took a roundtrip to Addis Abeba, Ethiopia from Washington, DC. The trip was 13 hours there and 16 on the way back (I think that included a refueling stop in Dublin). There was plenty of food and beverages provided throughout the flight - usually every 3 hours or so. Blankets, pillows, and several movie/entertainment were provided."
Cons: "I would prefer the the main cabin lights be kept off longer."
Pros: "Personnel were good. Food on ET is always great."
Cons: "Technical problem caused massive disruption in flight for all. Missed connections and forced unpaid for overnight in Addis. Truly terrible experience"
Pros: "nothing was exceptional good."
Cons: "luggage did not arrive. airport services were not good."
Pros: "Good food for a such a short trip to Nairobi."
Cons: "Boarding very confusing, gates changing and could barely hear through the PA system."
Cons: "Rude Staff"
Pros: "Loved having traditional ethiopian food"
Cons: "One flight attendant condescending but she seemed to disappear after takeoff and the other ladies were excellent"
Pros: "Great entertainment center and seat back video."
Cons: "No Wifi available"
Pros: "Flight Attendants excellent and always smiling"
Cons: "Should be able to select your own movie"
Cons: "Checkin luggage did not get loaded onto the connecting flights at addis ababa. Had to wait two days for the next flight from addis ababa to gaborone botswana to receive our luggage. The ethiopian air office in gaborne was helpful straighteningbout the situation. I would fly ethiopian air again."
Pros: "Loved the service!"
Pros: "Everything Kosher food was excellent"
Pros: "The crew where very pleasant & the service on the plane was good"
Cons: "A small plane and not enough leg space, you could not choose your on movie, didn’t have much choice of the meal that was served"
Pros: "The flight was on time. Staff was friendly and accommodating."
Cons: "I couldn't do an online check-in. I got very hungry. We only got one main meal. I will pack more snacks for my return flight."
Pros: "Other than the luggage issue, it was a great flight."
Cons: "I purchased this ticket as ONE ticket--Ethiopian Air to Dubai, and then flydubai to Amman. Ethiopian Air wouldn't check my luggage to my final destination, so in Dubai, for a 3 hour layover, I had to go through immigration, exchange money, and take a taxi for 30 minutes through rush-hour traffic to a different terminal. That is ridiculous. Don't sell it as one ticket if the two airlines won't cooperate together."
Cons: "Chairs were not reclining. Asked for blanket and didn't get one so I was cold."
Pros: "seat space was good"
Cons: "the flight was full so drink service was not well organized, lack of water"
Pros: "Great prices, and helpful staff"
Cons: "The food was mediocre, almost poor."
Pros: "1) On time"
Cons: "1) Food from Lusaka to Lilongwe was poor. Just sandwithes and drinks 2) Small bumpy, noisy plane from Lusaka to Lilongwe 3) No entertainment"
Cons: "They almost didnt let me on the plane after THEY messed up by not including my ticket number on my ticket. I had to call my parents in Washington DC from Nairobi, have them drive out to Dulles airport and work it out at the Ethiopian office there to give the OK for me to get checked in in Nairobi. The whole process took about four hours and three managers all while I was stewing, worried I wouldnt make it on my flight."
Pros: "Movie during flight and food were good"
Cons: "Only showed one movie and then a blank screen for half the flight They waited forever to remove the food trays after being served Delayed at the Terminal for a power outage, but NO announcement made over the Intercom for 30 minutes. Never helped non Egyptians with paperwork necessary to get through customs"
Pros: "The flight was smooth and the crew courteous. In fact the passengers all applauded when we landed."
Cons: "To reach Addis Abba/Arusha from the west coast of the US by Ethiopian Air, one must go through Dublin. I wish there was a Seattle to Addis Abba choice."
Pros: "Comfortable. Crew excellent. On time. Efficient on boarding and landing - good information throughout"
Cons: "Addis Ababa airport very crowded with no seat available for five hour stopover. Food outlets limited"
Pros: "Service & Staff"
Cons: "They don't need to translate everything into Ethiopian language. There isn't a single person flying from Addis to Malawi (or Malawi to Addis) who speaks Ethiopian, so it's a waste of everyone's time and interrupts the movie, sleep, and meal."
Pros: "Tried to cancel charged anyway bad service"
Pros: "Again, excellent service. Funny stop on way to runway where we seemed to take on more fuel was a little concerning."
Cons: "Funny stop on way to runway where we seemed to take on more fuel was a little concerning."
Pros: "Excellent staff, professional and friendly. Nice food"
Cons: "Aircraft "medium" range with business seat not very comfortable. No special attention to business class passengers at arrival"
Cons: "There was no entertainment system and there was no vegetarian option. I would have registered for the vegetarian option ahead of time, but when I tried to do online check in, it didn't work."
Pros: "They flight was on time."
Cons: "The food is poor. They should change the menu and improve on the quality of food. The personal entertainment system was not working. Such a long flight need to have good entertainment for passengers."
Pros: "Good customer service on time flight"
Cons: "allocated the worst seat on the plane despite choosing a different seat online"
Pros: "It's extremely convenient to be able to fly from Manila to Addis Ababa with only one short, 1-hour stop in Bangkok with no need to change planes. And from Addis there are flights leading to multiple African destinations. So nice not to have to make connecting flights first to Hong Kong or Singapore or Kuala Lumpur. It's a very convenient airline route. The plane was a new Dreamliner 787, the staff were professional and pleasant and the food was plentiful and pretty good."
Pros: "Dreamliner is a great plane"
Cons: "My luggage didn't make my connection. Came 2 days later though."
Airlines flying from England to the Philippines have enacted additional safety measures and adjusted policies to better accommodate travellers. Policies vary by airline.
Daily cleaning, installation of cabin HEPA filters on flights from England to the Philippines
Masks required on board, masks provided on flights from England to the Philippines
Social distancing seating
Middle seats unavailable to book on flights from England to the Philippines
Testing for antibodies, testing for symptoms for flights from England to the Philippines
Waiving of change fees. Search flexible flights from England to the Philippines
Cheapest flights to Philippines from England found in 2021 and 2022