Daily cleaning, installation of cabin HEPA filters on flights from England to San Andrés
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Scores according to KAYAK customer reviews
Cons: "For that size of airplane basing on the fact that it was an international flight not having a USB port or any power source by the seats it’s ridiculous. The boarding process was a nightmare, very disorganized the crew members starting boarding group by group just using ONE of the two entrances available because of it the line to board the plan occupied almost 2 boarding gates. I couldn’t reclaim my seat because it was broke, the quality of the food was very mediocre, crew members attitude were upsetting... uncaring and ignoring passengers call. Another filthy plain ... I had 4 flights with avianca between 2 International fights and 2 national connections, all flights were terrible! The worse part is I probably could’ve flight more comfortable for less money or at least get what I paid for."
Cons: "Two hour delay. What the hell is going on here? We’re still waiting on the runway !!!!"
Pros: "Everything was just fine"
Pros: "The People who works in the front desk are excellent"
Pros: "The agents were all very helpful after we arrived to the airport very late. WE had to run to the gate with all or our bags and the gate agents allowed us to gate check two pieces of luggage even though we arrived only 10 minutes before boarding. Exceptional!"
Pros: "Ay the counter they were nice"
Cons: "Food was the worst and service from flight crew was Poor"
Pros: "Boarding was efficient"
Cons: "The onboard menu shows an option of salmon or beef. But when the crew came, only lamb was available. Also, the crew didn't seem interested."
Pros: "Comfortable aircraft!"
Cons: "Food can be better, very long lines at the airport."
Pros: "We were bumped to an early fly because our fly would be delayed."
Cons: "Fly Bogota-Boston. The stop in Salvador is too long."
Cons: "The Avianca VIP lounge in Bogotá was the worst I've ever seen. Bad food, no restrooms (I had to go outside for restroom), staff not friendly"
Pros: "Plenty of legspace on Avianca, even on short domestic flights"
Cons: "Freezing temperature, chicken or beef choice with no fish or pasta choices, stinky toilet."
Cons: "The food was not good."
Pros: "A tiny bit more room than a 737 on the airbus."
Cons: "A bit of delay taking off, only 20 minutes or so, not the fault of the airline."
Pros: "Arrived earlier than scheduled to Guatemala. Crew was friendly"
Cons: "Food had a weird flavor, couldn’t eat it at all. Dessert was good"
Pros: "Service on time and on point"
Cons: "Nothing really, had a good experience"
Pros: "The airplane and blankets were super comfortable. Most importantly the flight was on time."
Cons: "DELAYS. EXTREMELY POOR CUSTOMER SERVICE. FLIGHT CANCELLATION. AIRLINE NEGLIGENCE."
Pros: "The blanket, pillow, headphones and food."
Pros: "Excellent flight on time service and food"
Cons: "A rating of one start is too much for this airline. Avianca caused me to miss my flight in LAX, refused to help me reach my ultimate destination for which I paid them hundreds of dollars to do, nor did they offer to credit my losses for which they were responsible. Customer Service was as useless as the individuals in person that I dealt with. I never made it to my destination because I was forced to return home to San Francisco, unable to see my wife-to-be in Brasil. I will never fly with this airline again."
Pros: "Very professional and friendly crew, with easy check-in at the airport."
Pros: "Excelente servicio nada"
Pros: "There were many babies and small children on this fight , the crew did a great job of assisting families . Also they really strived to assist any request"
Cons: "Once boarded completely we sat in an ice cold plane for 1 hour before takeoff told to stay seated and not use the bathrooms. More communication needed from cockpit for the delay, and when we might takeoff , passengers and crew were freezing..."
Cons: "Food was bad. Over cooked"
Cons: "Terrible serive"
Pros: "Very comprehensive service. They don’t charge anything extra, the entertainment options are good, the service excellent, the food okay. Much better than most US airlines."
Pros: "Canceled flights and delays"
Cons: "Canceled flights and delays"
Cons: "We paid for non stop and ended up having to take a shittier flight times with stops. What a scam. We. Got the worst seats on a jam packed flight where the attendants were rude as hell. Last time flying avisnca."
Pros: "The crew and ither travelers were good"
Cons: "For a 10 hour flight it felt like there was no room for your legs and I am quite short"
Pros: "The same"
Cons: "The same"
Pros: "Accomplisment on timing"
Cons: "The seat was a little too hurt for my poor butt, but it is my problem because I am a thin person."
Pros: "It was fine"
Cons: "Not very roomy."
Pros: "Commuted all summer between Miami and Bogota. 5 times on Avianca, 4 times on American, 1 time on Latam. Avianca is the best of the three."
Pros: "Everything. Except two things explained below."
Cons: "Our chairs didn't recline, making unconfortable to sleep during the flight. Entertaiment didn't have close caption for deaf people or hard of hearing people."
Pros: "Tasty little sandwiches, everything went smoothly."
Cons: "Lost our bags in Panama City even though we had a five hour layover."
Pros: "The service"
Cons: "It was 30 minutes late"
Pros: "It was on time, departing and arriving. Perfect time."
Cons: "It's a hard hour, 3 am flight, and the crew is super hostile, should be a little nicer, not only because is part of their job, deal with people, also because is a time when people is tired."
Pros: "Good food, drinks and entertainment."
Cons: "The flight from Bogota was delayed"
Pros: "The flights wers on time"
Pros: "Good airplane and service"
Cons: "Avianca charged my account twice for the cost of the ticket, now the bank says I have to talk to Avianca and Avianca says I have to talk to the bank. It's very annoying to spend hours listening to endless messages in both ends, the bank and the airline, and not being able to get me money back!"
Cons: "After receiving my luggage in Los Angeles, I discovered that they had broken the zipper of the bag and also the lock in the bag. They also took from my bag gifts I had bought for my friends (lighters with their name)!!"
Pros: "Free movies"
Cons: "The landing was horrifying. After being on many commercial flights over the years I have never felt this way about a flight experience. The pilot seemed very inexperienced nor skilled at landing. The plane first took a plunge leaving everyone grabbing their seats in fear. The plane was going way too fast as we then continued descending while the plane tilted to the side and then the nose of the plane tipped downwards. To best describe the situation, the plane was completely out of control. Everyone around me was frightened and talking about the awful experience. Flight attendants nor the pilot made any mention of what happened nor did they make an announcement to make passengers aware that there may be some difficulty landing. Therefore passengers were left to wonder what really happened but it seemed as if this was the first time the pilot had flown a plane. After the landing I was sick for the rest of the day with nausea. I would like a refund and will report this matter to the FAA for answers and I believe they should investigate what happened on this flight for safety matters. I did not feel safe at all, and I have never had an experience like this. I'm afraid to ever fly AVIANCA again."
Pros: "the fact that i found it inexpenisve and less than a week before i had to fly."
Cons: "the seat i was in was small and screen didnt work."
Pros: "Their timing was good. Not much at all besides that. The crew was just pissed off for no reason."
Cons: "No comfort, the comfort was terrible. Only 1 option of food - with no ingredient allergy warning. The entertainment was glitchy."
Pros: "excellent service on board"
Cons: "I did not get to catch this flight. Despite being at the gates 20 minutes before departure, avianca crew did not let me in because they had reticketed my flight for 2 days later. 15 people were left out of a flight that was departing at 1:55 (and departed a bit later) when w.e were on our way to gate at 1:35. Terrible experience. Terrible service with inconsistent information and lack of willingness to help."
Pros: "The flight was cancelled at the last minute due to a broke plane in San Salvadore. However, the staff booked us on a flight with Copa Air. They were extreemly professional, kind and accomodating. Thank you very much. The Copa flight was outstanding service and comfort."
Pros: "I like everything about this airline... from the ticket prices, to their membership in Star Alliance, to their awesome customer service."
Cons: "New aircraft and better management"
Pros: "The crew was great and loved the meal given during flight."
Cons: "Long delays, poor information, cold food and an entertainment system that wouldn't play films properly."
Pros: "The crew was very attentive and pleasant to all business class passengers . The food and service were excellent and great presentation. Seats were comfortable and great for sleeping ."
Cons: "There wasn’t anything that I can recall that made the trip unpleasant ."
Cons: "Our name wasn’t on the plane first ! After a while our names showed up than the plane left 25 minutes earlier and we were stuck in the airport and no one try to help they just informed us after 4 hours that we need to pay 600$ penalty!"
Pros: "Wonderful great service, friendly...relaxed atmosphere, Very enjoyable entertainment. Great airline would use again."
Pros: "The way that crew made the comfortable light by asking everybody seating near windows to close the sheets so the passengers can rest! Thank for that"
Cons: "Nothing comes up to my mind"
Cons: "flight was delayed 90 minutes and I had to sit next to a screaming baby the whole flight."
Pros: "Crew was very good."
Cons: "I wasn’t able to get a simple luggage name tag after asking several staff employees. That’s crazy."
Pros: "Fare good. Food good. Staff generally pleasant but will not go the extra step to when needed."
Cons: "Repeatedly announce overhead during rest time. Asked for help from crew when one of the kids threw up, but they did help. Otherwise, generally good airline"
Pros: "The crew, the food and the entertainment on demand."
Cons: "A frightful flight due to the footstomping, loud, singing, annoying, intimdating andintoxicated English football fan onboard; who were heading from Istanbul to Ukraine for football finals between Liverpool and Madrid I believe. Their behavior made the trip the worst I have ever experienced. As I was seated in the business class section, I can only comment about what I saw and heard there. In that cabin, the cabin crew served alcohol to people that were clearly drunk, yet continued to provide more alcohol. The finale was when the rear section of the plane broke out in vulgar and loud football songs; being picked up by the drunken holigans in the business class section. At this point I was fearful for my physical safety knowing the history of footballers fueled by alcohol. In addition, had there been an onboard emergency, a planeful of drunk passengers would have added to the potential for disaster."
Pros: "Nothing in particular. It was kind of the worst flight ever. The crew seemed inexperienced to manage a passenger that looked to be disturbed emotionally and mentally."
Cons: "They kept moving the passenger to the back o free plane where I was sitting and I was so scared."
Pros: "The food was such a treat! Fresh and delicious. Bathrooms very clean for such a large flight"
Pros: "In flight entertainment Bathroom focet"
Cons: "The seats were highly and unusually cramped up. To increase the space, provide leg room, not alright for an international flight w 14 hrs duration in flight. Very discomfort."
Pros: "Elite member flying with my wife, no preference boarding for Elite. Were assigned to different group letter No good answers Dissapointed"
Pros: "Modern and comfortable planes, service was nice and friendly and the food was amazing which isn't very common when requesting a special meal."
Cons: "the passenger sitting next to me got drunk on 4 glasses of whiskey and was invading my personal space at some point he was even trying to touch me. I think he was allowed to drink to much which caused this issue"
Pros: "Low engine noise and vibrations. Temperatures were comfortable"
Pros: "Worst flight"
Cons: "I was on the phone for 4 hours, went to Turkish office in New York City (they didn't agree to see me), called various sales offices without obtaining a resolution. The only option I have is to lose the full fare of this ticket."
Cons: "My family and I bought our tickets months in advance. We had selected the seats right next to one another. When we go to airport and check in we noticed they placed 2 of us on the same seat! So we ask them to correct it. They instead break us up into random locations on the flight. That's not even the worst of it. When we get in the aircraft our seats were taken up by other people. we had to wait for everything to pass us inside the tight rows to find other seats even further apart. We payed for seats together."
Cons: "Lounge at Ankara not comfortable and food need to change"
Pros: "Best airline food . Great selection of movies And free drinks to boot"
Pros: "The boarding was fast and smooth"
Cons: "The food"
Pros: "Many movies to watch. There are news channels like CNN to keep you updated with what las happening in the world."
Cons: "We had a connection at Istanbul. No laptop or notebook was allowed. A small portable charger to my iPhone was confisticated even thought it is smaller than my iPhone. Turkish TSA seemed a little confused with what to confisticate. They almost took away my portable shaver too. There were 4 little kids running around aisle during the flight forcing me to watch movies instead of sleep crossing the Atlantic Ocean."
Pros: "the flight was less then an hour"
Pros: "Better than average in flight service. Excellent in flight entertainment"
Cons: "Poor customer service. What the Turkish airliines claims to provide for passengers with long stopover (free tour etc.) on its web site did not happen. We got inconsistent and not helpful information from different Turkish representatives. Tight seat configurations. Uncomfortable for a 12+ hour flight."
Cons: "Did not fly"
Pros: "Nothing. Had to cancel didn't go"
Cons: "That they changed the flight schedule twice making it impossible to go."
Pros: "the crew was very nice and helping... everything went like clock :) was excellent... i got to early to the airport but overall it was great flight and i enjoy it the crew was very nice.... also to see the plain chef in the boarding is genius"
Cons: "nothing all was good"
Cons: "Too many seats. Very uncomfortable on a long trip."
Cons: "They changed flights after booked. Went from a 1 hour lay over to 18 hour lay over in Istanbul. We cancelled and booked different flight at much higher rate. Got all tangled up in hotel changes, really created a mess. Likely not use that airline in future."
Pros: "The prompt departures and arrivals. The courteous staff. The personalized entertainment"
Cons: "The leg room was too cramped for the long leg of my journey. My feet swelled up post flight."
Pros: "I liked the aircraft and how clean it was. Service was excelllent as eelll as the crew"
Cons: "Nothing. Just wish the flight wasn't 13 hours"
Pros: "Brand new aircraft. Onboard wifi and live TV. Good food. This is one of the routes where Turkish feels need to compete."
Cons: "Chaotic boarding procedures in Istanbul airport."
Pros: "Same problem coming back, my flight IST to IAD missed because my my layover was only one hour, and when I got the desk of my connecting flight, I was not allowed to board, even though there were last few passengers were still moving to the plane. This time I had to spend another 8 hours on IST."
Cons: "I would have like quite a few things, but delays which were not uncontrollable ruined my whole trip"
Pros: "Crew, plane, entertainment."
Cons: "That it took 4 day's to get my luggage. I deserve to be compensated."
Pros: "Everything on the plane was great."
Cons: "The boarding area at the airport was overly crowded and hectic. It was really difficult to move around with two kids and a few bags."
Pros: "They treat economy like you're in first class. They literally give you a menu of food. The entertainment is extensive and free. It's also likely your flight will be less than half full. Tons of empty seats to lay down and sleep."
Cons: "Boarding was behind and slow and very crowded in be area."
Pros: "THENK YOU!"
Pros: "I thought the food was remarkable. The cabin crew did a good job saving my mood after the nasty agents on the ground and during the check-out process."
Cons: "Absolutely all of the agents I dealt with during check-in. This was true for especially those checking in at the business class line for some reason. She was really rude."
Cons: "Poor Business class Entertainment system didn't work Seats didn't recline Boarding was terrible Staff at Istanbul airport very bad Organisation terrible support very bad"
Pros: "Everything was perfect during the flight."
Pros: "The crew was extremely polite and pleasant. We felt welcomed and taken care off."
Cons: "It was an old plane and it was not possible to see the tv monitors."
Pros: "The flight was good. The boarding was appalling."
Cons: "There were enormous crowds at Sabiha Gökçen airport. The flight connections were late due to bad weather, and I nearly missed my connection to Brussels. There was no information and no help, and the gate was already closed. The people at the ground terminal knew no foreign languages. All they could say was 'I do not know. This is not my responsibility'. Completely disorganised."
Pros: "Very Modern plane, good seats an entertainment system, reactive crew."
Cons: "No problems"
Pros: "Many entertainment choices."
Cons: "We were supposed to have 2 aisle seats but that did not happen. Neither of our seats would recline."
Pros: "The food was exceptional! The staff was always accommodating. Attention to the details was appreciated."
Pros: "When we couldn't fly United (due to cost) we were not sure what to expect from Turkish Airlines since we didn't know anyone who had flown it before. It was very pleasant and we thoroughly enjoyed the flight. We felt like we received first class treatment in the economy section of the plane. From warm hand towels, beautiful menus for meals and beverages available, a toiletry bag and much more. The inflight entertainment was awesome. Love the large screen and the touch screen abilities. So many great choices."
Cons: "The temperature of the cabin changed drastically from being very hot to very cold in a short matter of time. The boarding process was also not organized well at all as we lined up in our groups, but people did not follow this so although we were group A, somehow people from lower groups were boarding before us. The seats were a bit hard."
Pros: "The price can't be beat for a quality, national carrier. The next highest price for my series of flights was $600 more and would have taken twice as long. Good food, good alcoholic beverages, great movies, and a nice crew too."
Cons: "Turkish Airlines was delayed over an hour. It seems like slight delays do happen with this airline; however, you do get what you pay for and I can't really complain much over a one hour delay given the ticket price."
"I like this aircraft. There is good entertainment choices and WiFi. The main dish was surprisingly good."
"Some of the crew members were not very friendly. AA gave us seats that were not next to each other despite the fact that we were traveling with a one year old baby. The flight went well overall but these small things were not easy to navigate."
Pros: "It was a nightmare. The reps were confusing and giving different answers"
Cons: "Everything could have been better I spoke to 4-5 AA reps/staff, they were horrible. Need lots of training."
Pros: "Yes and Yes"
Cons: "Nothing to complain about"
Pros: "I managed to slip ahead a couple of rows into what I guess was a slightly upgraded seating area. This resulted in my flight being very nice. But had I not been able to pull off this minor theft, I think it would have been miserable. Sitting up straight, without the seat ahead of me reclined, my knees touched the back fo the seat in front of me. It felt like I was sitting at a table in a kindergarten classroom, not a chair meant for an adult. In the upgraded seat I was very comfortable. Staff on board was friendly and helpful throughout the flight."
Cons: "I haven't flown American Airlines in quite a while and one gets quite spoiled flying on Emirates or Qatar or Singapore or Norwegian or whatever other airlines. It's easy to forget how utterly mediocre AA is. The food isn't great, the air quality on the flight is terrible and leaves you feeling oily. They don't air-condition the plane until after everyone is boarded so the whole process is hot, sweaty, and unpleasant. Many of the staff are flat out rude to people (I was never on the receiving end, but I overheard what I considered very abrasive tones to others). And so on. Ideally I'd fly on other airlines I think."
Cons: "Except for Ginette , the rest of the crew weren’t courteous or polite. Couldn’t wait for you to complete your meal to clear up."
Cons: "The flight boarded twenty minutes late despite the plane being at the gate early scheduled departure. Baggage took another forty minutes to load. Then they decided there we were overweight (data that should be known before the cargo was loaded) and off loaded two people. Then after another delay they realised that off loading people meant off loading their baggagge, total delay nearly 2 hours The hedset socket on the entertainment system did not work The USB port did not work THey ran out of food after serving three rows, loaded four sandwiches, no wraps and 2 cheese plates for a full evening flight that was over 5 hours in duration including the delays."
Pros: "Good range of entertainment, comfortable seats."
Cons: "Some dinner choices had become unavailable by the time I ordered."
Pros: "Wide choice of films on the flight, boarding was hassle free."
Cons: "Crew could have been much politer when asking about the food wishes of others. Seemed to have no idea how to walk through the aisles, hitting my head and shoulders more than once while walking through."
Pros: "The boarding process and its ease"
Cons: "The Wi-Fi was not free and quite expensive. The space between seats was too narrow for my legs resulting in an uncomfortable journey. The entertainment was dated and not varied enough. The food was borderline unsavoury. The wines were cheap... Not an airline I would recommend to anyone."
Pros: "Plane was new and clean..good leg room."
Cons: "Being told to shut window blinds and spent most of the journey in darkness. No hot drinks. Long gaps between cold drinks. Staff not very friendly."
Cons: "We were not able to board on this plane because we were late. We were not able to board the BA because the plane was late; taking off we have to wait for at least 30-45 minutes"
Cons: "The agent who informed us that our bags were delayed waited until no more bags came out before she tried to locate us. She had our names and waited until we approached her before speaking with us and getting the information. It has now been 24 hours and no one has contacted us yet. My sister and I were travelling together. She lives in Virginia and needs to get back to work. The website is not helpful. The phone is problematic. Earlier today your system was down and your agent told me to call back. Now no one picks up the phone. I have been on hold for 15 minutes. This was British airways."
Pros: "The plane was not busy so services took about 5 minutes, everyone had 2 seats minimum and generally quiet. Had it been busy, it would have been different in that seats were not very wide, aisles very small, if the seat in front reclines and you don't, you can't see your screen and not a lot of space in general."
Cons: "If you want to select your seat, be prepared to pay £175 per flight. This is ridiculous! Second meal was a very bare bbq beef pie or sweet potato pie... On their own with nothing else and it arrived 30 minutes before we landed so very rushed. On a 9.5hr flight the 2nd meal needed to be an actual meal and come sooner than it did."
Pros: "Arrived ahead of the scheduled time"
Cons: "Plane was less than half full yet the crew appeared pressured .... one crew member didn’t wait for me to complete my request and she brought me eat phones yet I wanted to ask for water to drink! Seats don’t recline much ...."
Cons: "Super tiny seats"
Pros: "Flight was comfortable and enjoyable. Entertainment was great lots of films to choose. Service by the flight crew was excellent"
Pros: "Asked a stewardess to turn the heat up and she did."
Cons: "Freezing cold air conditioning. Every person I could see was wrapped up in their blanket before we had even taken off."
Pros: "Great films and tasty food"
Cons: "Had to run to gate after two buses to reach correct terminal. Saw info that flight was closing. Held up at gate due to confusion with my boarding pass. Limited leg room on flight. End of flight huge queues at Dallas airport for security. After a long flight a passenger does not need to be corralled through excessively long winding lines."
Cons: "The food"
Cons: "Food and drinks could be better"
Pros: "Great crew"
Cons: "WiFi not working"
Pros: "Good space in premium"
Cons: "Female cabin crew were aggressive, discourteous and frankly rude to the passengers when they had to verbally communicate. I hear this so often with American cabin crew. When I started to experience this I became aware of the same trend in regard communications with other passengers. Very unattractive."
Cons: "It was very cold on the flight, even with the blankets we were given."
Pros: "The flight was quite emty and instead of packing everyone in the same area, we all had a row for ourselves which was very enjoyable. Flight crew was very nice"
Cons: "The interview by a British Airway agent before the flight. I have been to the USA many times and I totally understand this type of interview, but the agent was aggressive, asking questions that were totally irrelevant. She did not even care about why I was going to the USA or where I was staying. Se was rude and I was really unpleased by her attitude saying it was British Airways way off doing interviews. Again I have had many interviews before flying to the USA, never been a bad exerience before"
Pros: "Luggage made it without being stolen"
Cons: "Too many delays.. 2 of the 3 flights were delayed and I missed my original connecting flight in Miami"
Pros: "The overall service x"
Cons: "Flight had a 4 hour delay - and an additional 2 hours on the landed plane before we were able to get off = massive 6 hour delay. Not cool!"
Pros: "Friendly crew"
Cons: "Movies selection poor and games could be better and touch screen not working properly"
Pros: "We didn't go to Dallas!"
Cons: "We didn't like the London Airport and we didn't get enough to eat and drink. We flew from London to Seattle Airport (SEA). From there we had to take an Alaska Air Flight to Salt Lake City (SLC) We had a difficult time finding the terminal for our flight to (SLC). . Alaska Air Broke one of the wheels on my suit case."
Pros: "The seat was comfortable for such s long flight (~10 hrs). The selection of movies/television/music for personal use was exceptional. Being provided a lightweight blanket & small pillow a nice touch. Beverage service and a small unexpected VIP of ice cream a very nice surprise!"
Cons: "Didn't like being served dinner-type food (pasta & salad) late morning….but I shouldn't complain since it was a privilege yo be served a meal.Didn't like being told my window shade had to be closed I chose a window seat so I could look out the window and have natural light. It was daytime. As there was no one sitting next to me, I ultimately kept the shade partway open. I could tell the crew was irritated. Several hours later, a different FA came over and just shut my shade; I reopened it. What a stupid tug of war."
Cons: "Entertainment options were great"
Pros: "Entertainment was good"
Cons: "Flight was late, seats was small, all time something smelled so much."
Pros: "The complementary wine was nice. The raspberry sponge cake was nice. Nice options for entertainment."
Cons: "No one in the entire airport knew what flight I was talking about when I told them it was Iberia + flight number. People were saying I must have the wrong airport. I almost missed my flight because of this. Everything was through American airlines. It would have been nice to know this going in. Also it was tough doing transfers because once again, none of the departure screens refer to "Iberia flights." It was also tough to check-in. Instructions were not clear in terms of the booking number to use. The Iberia app had a lot of usability problems. The seats are too cramped. I'd have to take out a loan to be able to afford business class or 1st class. It's absolutely horrible for everyone in coach. Especially for long flights as this one. The food was subpar, but that is to be expected in my opinion. Would have been nice to offer complementary headphones. I wasn't able to utilize the entertainment because my headphones are blue tooth. Upon arrival, we had to sit on the tarmac for 20 minutes because there was another airplane in our spot."
Pros: "enjoyed the movie selection, liked the old and new movie selections and as the flight was long watched 4 different movies."
Cons: "Paying for alcohol other than wine and beer, seemed petty to pay $8 for a tiny serving of vodka"
Pros: "Because this flight was NOT full, my wife and I had the entire center section to stretch out. This made our 7.5 hour flight amazingly comfortable. The Airbus A300 was a reasonably new aircraft. Everything was clean and looked good. The food was exceptionally good. My wife and I both commented on how good the food was (my wife stated, "it was the best airplane food ever"). The main meal, the hotbox snack, and the late in flight chocolate ice cream were ALL good. The staff were great, friendly, service oriented, nice people."
Cons: "Navigating through Heathrow"
Pros: "The entertainment and food on the flight were excellent and the crew were kind and attentive."
Cons: "The only thing I didn't like was that there wasn't much legroom in the economy section. Another problem - which is probably related to Heathrow airport and outside of the crew's control - was that the staff at the airport rushed us tremendously during boarding, saying that the flight would close half an hour in advance. I had never seen boarding close that early and it was very frustrating, because the boarding then took a very long time, since they searched us for no reason, and our flight ended up taking off 30 minutes late! As passengers, we felt very rushed, it seems, for no reason."
Pros: "Having flown long haul with American numerous times, this time I was pleasantly surprised by several things. Firstly, the brand new plane with excellent in-seat entertainment choices, power points at every seat, more comfortable chairs with better head rests and even window dimmers vs. window shades, allowing you to look outside the whole flight. Secondly, the food was much improved...definitely better quality and tastier than typical airline food. And thirdly, better service from flight attendants who actually smiled. Keep up the good work. This represents a real step change."
Pros: "The cabin crew were friendly and apologetic for the chronic problems with the entertainment system. The pilot gave us a smooth flight and landing, and was very conscientious about turbulence prevention and safety."
Cons: "The inflight entertainment system was spotty. Some customers had monitors that worked, some did not. A woman with a two-year old had one of the malfunctioning monitors and was forced to entertain her child for nine hours without tv, movies or music. Similarly, on our flight over to London 10 days earlier, my husband and I were 2 of more than 30 passengers whose monitors never worked and we were forced to fly for 7 hours in the dark on an overnight flight staring at the backs of seats. It was miserable. The cabin crew told passengers they had begged the airline for years to replace the system but the airline refuses. Will not fly American Airlines transatlantic again."
Pros: "Great flight, Fantastic landing in Charlotte. l was pleased with everything on flight home."
Cons: "My 11am flight had engine problems, so at 1pm they asked if anyone wanted to leave and take the 2pm flight to Charlotte. About 30 people said yes, as I did too. After running across Heathrow to make flight, we got on plane and Waited....seems after running a Mile across the airport, they Decided to HOLD the Flight and have everyone from 11am flight take the 2pm flight to Charlotte. All the baggage had to be taken from 11am flight and brought to 2pm flight. Delay for take off was almost 2 HOURS!!! Instead of arriving in Charlotte at 3pm, we were Leaving at that time!!! Didn't get to Charlotte until almost 9pm. NO ONE on Flight from 11am was Happy about this."
Pros: "The meals were excellent -- well timed distribution of food throughout the flight. Attentive staff. Good choices for meals and beverages. I liked the fact that we got ice cream halfway through the flight also, that's not a very common thing! Entertainment system was very good -- lots of choices of things to watch/listen to! I was pleased to find that there were movies available that had been very recently released that I had been wanting to see!"
Cons: "Comfort was okay, my seat was on the end of a row with three seats (aisle side) and immediately behind me was a row with only two seats. Without fail, the flight attendants bumped their carts into my chair EVERY time they passed. If I had been trying to sleep, this would be much more of a disturbance to me. Seeing as I was just watching movies and enjoying the food, it wasn't that much of an issue. However, I think it would be easy for the flight attendants to just take a second longer to try to navigate around the chair and not bump it every time. Little things like that go a long way, especially on a long flight."
Pros: "American Airlines was amazing fed you a good meal fun crew good entertainment had 3 glasses of wine desert , and hot biscuits and coffee before landing was a great flight."
Cons: "I had a 6 hour layover in London but the American Airlines still couldn't get my bags from terminal 5 to terminal 3 and i flew into Miami without my bags! Thank you for making my life harder!"
Pros: "Original depart for London was 3:15, but when I called from Praque and my friend called from NY we were both told that depart from London is 2:15 and arrival is at 5 instead at 6. It was a mess!"
Cons: "Original depart from London was at 3:15 and arrival in NY was at 6pm. But when my friend called from NY about the arrival he was told that the plane will arrive at 5. I was told the same when I called from Praque. I have to stress that we mentioned the right flight #. When I came to the gate (exhausted) we departed after 3pm as originally scheduled. It was a mess! Otherwise the service was good."
Pros: "The gentlemen from the wheelchair service who was there to pick us up when we arrived in Heathrow went above and beyond his duties. Instead of passing us over to another wheelchair attendant as we needed to switch terminals, he stayed with us thru the terminal change until we were on the airplane. We needed to get our boarding passes at Heathrow from a different airline and he helped us with this. Kudos to him!! The attendants on this flight were very helpful when my husband was having a diabetic reaction and I was vomiting form air motion sickness. We were a mess!! However the flight attendants were sure we had a wheelchair in Chicago and helped us with our bags as we were exiting the plane. Nice Job"
Pros: "The entertainment selection was prolific, with many many movies to choose from including recent releases. The staff provided plenty of beverages to help the time slide by nicely. The seats had both USB and 110V power outlets which was awesome. The entertainment systems work with regular iPhone headsets which was good."
Cons: "Couldn't get our meal preference selected, Iberia page for the flight check-in didn't work at all, getting a page not found error. Then after calling Iberia, and getting the AA confirmation managed to at least get into AAs web site for the flight, but now it was apparently too late to change our food option, and AA wouldn't work with us at all, the phone agent event LIED on the phone suggesting we could talk to customer service at the airport to have them provide an appropriate meal option. The customer service line was CORDONED OFF at LAX, and getting help out of their agents was like trying to get blood from a stone. The worst customer service experience I've ever had, even than Comcast. Then, I guess this ticket is economy minus, you have to pay more for seats that aren't at the total arse end of the plane. WTF. Economy means economy, not the back end of economy, but now you gotta pay to "upgrade" to regular economy. I can't imagine what that must have been like for families of four with children who are being extorted just so they can sit together. Then at the airport, despite having been assigned a gate, the plane came into a different gate, and we're just sitting there slowly wondering more and more why there aren't many people around. Finally we have to go ask another airlines' desk where our plane is at (it never had a correct gate assignment on the monitors) to figure out where we had to board. No announcement, no agent at the old gate to direct passengers to the correct place. Upon traveling to London on the red-eye, they proceeded to keep the plane completely dark the entire trip. No attempt to help passengers adjust to the destination time zone at all. Trying to open a window resulting in being curtly asked to close it. Jet lag on eastbound transatlantic is bad enough without the airline making it worse. On the return journey the line for the gate was around the corner AFTER boarding had started, and people couldn't board in any sort of order. My entertainment system crashed, when they finally came round with food, I could ask them to reset it. Having paid for the Wifi, which is fine, it's an add-on service, it was difficult to connect to, my phone really struggled to bring up the sign-in page, and I had to reboot my laptop three times, clearing my browser cache to get it to connect. The connection and payment screens were very slow, which was because the wifi overall was very slow. I am sitting on the plane waiting to hear from my father about his critical surgery with my phone dropping on and off the wifi due to slowness and extreme packet loss (>50%). I had been hoping to get some work done on the flight, so much for that idea, I couldn't maintain a solid VPN connection for more than 5 minutes at a time. I will never fly AA again unless they are the last option at a non-horrible price. This was an emergency trip as it was, and booked through Iberia; thanks for nothing Iberia."
Pros: "Friendly crew. That the seat next to me was empty allowing me to spead my 6'4" frame out a little."
Cons: "Seat back entertainment is not very responsive to touch control. Film tended to lock up and go blank. Took 15 minutes plus to reboot. I know it is only enetertainment, but I expect when I pay for a ticket that it should all be working correctly."
Pros: "The staff were amazing. Very accommodating and with great dispositions. Boarding was easy."
Cons: "For an international flight the seats were extremely tiny and the plane itself only had a few tv screens posted in the middle of the plane so everyone had to watch the same thing."
Cons: "One flight attendant in my section (23H), plonked food down on the tray with a curt, "passengers-are-a-nuisance" attitude. Her male colleague, when I asked about a spoon for the tub of ice cream said "It's there. If you can find it, you can eat it." I am a 71 yr old woman, and was shocked to be spoken to with such impertinence. Had I not already been travelling for16 hrs, having started the day in the Occupied Territories, I would have reported him to the senior person on board. I was just too tired."
"This was not an Iberia Flight, this was a LEVEL flight (even if you, Kayak, sold it to me as Iberia). The ground hostess was disgraceful, and only because of her nasty behavior towards me and my family, I am planning not to fly LEVEL ever again. I am not sure I will fly through Kayak either. Because of your deceptive techniques, I thought I was buying a flight with luggge included, but I wasn’t. I had to pay 550 euros extra in luggage. Are you, Kayak, going to return this money to me? That would be elegant. And also because of your deceptive techniques, I thought I was flying Iberia, but I was not, it was Level. It turns out Iberia does take cats on board, but level does not. So once I was at the airport ready to fly with my cat, I was told cats cannot fly level. Overall, a sad and aweful experience."
"It was a good flight with a very friendly crew👌"
Cons: "When you book BA and end up with Iberia, that’s definitely not what you want..."
Pros: "Awful food selection, small entertainment selection, none of the crew knew how to properly board the plane and left guests waiting in the aisle for over 45 minutes of standing for no reason and then yelled at the passengers that we were 'late' and that the standing passengers were causing the delay of the aircraft! The staff were VERY, VERY rude. I would do yourself a favor and NEVER fly Iberia!"
Cons: "Everything. They need an entirely new flight crew, new food service, new gate attendants, new baggage check, new ground crew. Just a joke."
Pros: "Almost nothing."
Cons: "Allow field research of all terminals to best decide for the next flight to book. If I were 3 seconds off and not running on my last leg to Naga, I would have been stuck in Manila for the entire duration of my trip."
Pros: "One crew guy was really nice. I had bruised my leg and he gave me ice and checked in on me."
Cons: "Vueling/Iberia lost my luggage."
Cons: "Infotainment system"
Pros: "I paid the $29 for an aisle seat and wasn’t disappointed. It was a pleasant flight."
Cons: "Hanging flown on several wide bodied aircraft, it’s been my experience that the A330 has a much better coach experience than the 777 aircraft models. For me, it’s a matter of legroom). Fortunately, I didn’t have anyone next to me on the flight and was able to spread out a bit (I’m 6’5”!!) My only other complaint was that while this was booked as an Iberia flight, the flights were all serviced by American Airlines. Check-in, seat selection were all handled by American. It was a little confusing in the online check-in process, because for months, the AA app wouldn’t recognize anything but the return legs of the trip using the record locator provided by Expedia."
Cons: "This was in no way a legal connection for an international flight - we had only an hour to get from our flight onto the plane going through customs and everything else - we have Global Entry otherwise there is no way in the world we would have made our flight and ou bags did not make it."
Cons: "10 hour layover in Madrid was too long."
Pros: "The food, the crew, the entertainment."
Cons: "It was an excellent flight!"
Pros: "The food included veal."
Cons: "Departure was 1 hour delayed."
Cons: "Sat on runway for 45 min"
Cons: "Being put in standby after we booked 3 months in advance and loosing our luggage"
Cons: "Ibéria offers a terrible service to its customers"
Pros: "Spacious plane."
Pros: "Clean and fairly new aircraft. Good flight"
Cons: "Ground staff more helpful"
Pros: "Left on time fast out"
Cons: "Dos not Get any food"
Pros: "The movie/tv selection was extensive"
Cons: "I’ve never had such a bad meal on a plane. I don’t expect fine dining but I felt sick to my stomach afterward. My flight sat in by the tarmac for an hour. I only made my connection because that flight was also an hour late. Boarding was really chaotic."
Cons: "My flight was cancelled because of the error of the travel agency to book enough time for me to connect to my flight so I was stranded in Manchester."
Pros: "Boarding, on time"
Cons: "Not much room in seats. Especially if sest in front gets reclined."
Pros: "Nothing about the seating"
Cons: "The person in front of me was so close that when she tried to recline the seat she hurt my knee."
Pros: "Excellent service , good food . Ahead of time flight"
Cons: "No free food or drink was offered."
Pros: "The airplane was clean"
Cons: "I don’t like when airlines make you pay even for water......"
Cons: "The whole experience of missing my connecting flight due to Iberia's delay. When we deplaned they gave us Express Connection envelopes and told us to run to our gate - 21 minutes away, a passport and a security checkpoint along the way... this is after a red eye... facing an 11 hour delay before my next flight and a voucher to McDonald's - really????"
Cons: "Changed our seat without notification and didn't help. We talked to 4 gate agents, the boarding gate agent and 3 crews, and they didn't try to help, at all. The pillow had coffee stains and eye make up, even though they were wrap in plastic...."
Pros: "Left on time, arrived 40 min early."
Cons: "The food was the worst on an international flight (out of more than 30)"
Cons: "Few minutes late. Which caused us to miss our main flight. Still have no luggage. Why would flight like that be scheduled so close together. Impossible to accomplish after going thru customs."
Cons: "Disorganized boarding"
Cons: "Online check in failed, and legroom was non-existent - the worst of any alliance-based carrier I have ever flown."
Pros: "The crew were friendly."
Cons: "The delay"
Pros: "clean, good entertainment services, and service from crew"
Cons: "delayed start, very cold temp. during flight"
Pros: "surprisingly smooth transition with enough time to make all connections.."
Cons: "wish I would have been informed of imports not allowed but more my bad..."
Pros: "Clean plane, pleasant staff, excellent movie selection. food better than most."
Pros: "Great crew, good dinner but below Average breakfast"
Pros: "Quick boarding."
Cons: "No movies or videos. Children crying and screaming."
Pros: "The terminal at the Madrid airport has good shopping and dining options, but it's rather far and took ~25-30min to get there (including a short wait at the custom control."
Cons: "The check in took an awfully long time, the agent took 25-30 min to finalize our boarding pass."
Pros: "Entertainment was great, great food! You can't beat the price of the ticket."
Cons: "When I arrived I was greeted by a "what up." Instead of a professional "Hello." The man who helped me at MIA was rude and threw my passport in my face when he told me I needed a return ticket. After I booked another ticket for return.. I presented myself to another counter staff."
Pros: "Ibrya is grayte"
Pros: "Reasonable leg room for a a 6 foot tall passenger"
Cons: "Old planes, pilot didn't communicate at times when he would mess around with engine speed and then increase altitude suddenly. Some passengers were truly scared."
Pros: "Everything was great including staff, entertainment (movie/show options) and luckily an extremely smooth flight."
Cons: "No space between seats, myknees barely fit. Fortunately no one was next to me. No complimentary drinks at all, not even water"
Pros: "No nonsense all business crew. Barajas airport."
Cons: "Chaotic boarding. A large crowd was allowed to clog gate access, and no announcements were made regarding boarding procedures therefore as a preboarding family with toddler we had to push through the crowd to accessential the gate. It seems boarding status announcements could have alleviated the boarding tension."
Pros: "I did a up grade To bisnees an it was very disapointed"
Pros: "On time, no hassles. The flight went well."
Cons: "Didn't have any non meat food available on Good Friday. Apparently, the airline ran out."
Pros: "Comfortable, nice entertainment, very nice pilot"
Cons: "Part of the crew was a little rude. Didn't prepare the front row well for landing and take off (back packs on the floor, screens open)"
Pros: "nothing good happens"
Cons: "the last truck (madrid - tel aviv) was not with the same airbus that the 3 others (tel aviv - madrid / madrid - buenos aires / buenos aires madrid)... it was like flying in low cost with food (even the chair could not go backwards...very bad the last one"
Pros: "Good service"
Airlines flying from England to San Andrés have enacted additional safety measures and adjusted policies to better accommodate travellers. Policies vary by airline.
Daily cleaning, installation of cabin HEPA filters on flights from England to San Andrés
Masks required on board, masks provided on flights from England to San Andrés
Social distancing seating
Middle seats unavailable to book on flights from England to San Andrés
Testing for antibodies, testing for symptoms for flights from England to San Andrés
Waiving of change fees. Search flexible flights from England to San Andrés