Daily cleaning, installation of cabin HEPA filters on flights from England to Mahón
easyJet, Jet2 and British Airways have all waived their change and cancellation fees on flights from England to Mahón. Confirm policies on booking site.
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Scores according to KAYAK customer reviews
Cons: "Not much. Outside influences not under their control"
Pros: "Simple checking with baggage etc"
Cons: "More leg room"
Cons: "It was freezing on the plane everyone had hoods up and coats on."
Pros: "Seats and legroom very good for a budget airline. Crew very good."
Cons: "Boarding in Naples was dire"
Cons: "Seats don't recline"
Pros: "Crew were good, no issues. Flight was prompt and easy."
Cons: "A few too many announcements and promotions for buying stuff on board."
Pros: "Comfortable flight"
Cons: "Alanya airport puts you through security 3 times. If they want to do this at the gate including hand searching they need to employ more staff to speed up the process. Food and drink at the airport is expensive"
Pros: "That it's over"
Cons: "People had to go a long way to find space to stow their bags. No one was telling people to put small bags under their seats."
Cons: "Food options are very bad & there are no TVs on the plane but otherwise this was an excellent flight & a seamless holiday transfer from the moment that we arrived."
Pros: "Nice plane and well trained crew, will fly them again, without any doubt"
Pros: "Boarding well organised, cfrew friendly."
Cons: "Announcements too frequent and very loud."
Pros: "Amazing customer service from the moment we arrived at the airport, throughout the checkin process and on the plane. Really extraordinarily amazing given that it was the Saturday of half-term. Cannot praise highly enough."
Cons: "I canot think of any single fault at all."
Pros: "Crew are always pleasant and know how to smile"
Cons: "Air con started out super hot then went rather chilly!?"
Pros: "This plane was alot older then other planes owned but the cabin was still new, legroom brill, clean cabin and excellent staff. We were kept fully informed of the extra safety procedures needed in regards to de-ice the plane before takeoff."
Cons: "Would have rathered a new plane, and to land ontime but only 20 mins late."
Pros: "Comfortable, quick flight to prague, even landed early! The cabin crew were efficent and the cabin was kept clean and tidy. Legroom is always better on Jet2"
Cons: "Nothing to not like. Jet2 have good planes, excellent legroom and great staff."
Cons: "Could not check in online"
Pros: "Late at the airport but they managed to get us all through and boarded on time"
Cons: "Too many steps especially at Birmingham"
Pros: "Crew was good, boarding was good. On time."
Cons: "All food/drinks are chargeable, but they will not accept credit cards without a raise number on the front so I couldn't use my travel credit card and then I couldn't use my debit card because they said "often the debit card will not run through while in the air"...fortunately I had some Euros."
Pros: "The crew were helpful and friendly"
Cons: "Nothing to report. Very efficient"
Pros: "Left on time. Arrived on time. Clean. Everything worked. Competent and friendly crew. Great price. Yes, we definitely would fly with Jet2 again."
Cons: "Really packed us in. Crew kept on offering items for sale. But, it is a deeep discount carrier so we were not surprised."
Pros: "Good flight (when we eventually got airborne. Friendly cabin crew"
Cons: "Last minute gate changes at Heraklion meant lots of confusion & frustration plus late departure. Edinburgh airport is a joke since its recent upgrades, plane sent to wrong bay caused delays getting off then baggage handlers are slow beyond useless, seem to think they are doing everyone a big favour & will do things when it suits them. No help or information from airport staff who promptly vanished at the 1st sign of trouble. Edinburgh airport really needs to have a long hard look at itself."
Pros: "Nice clean plane. Short flight good check in, comfortable seat. Nice staff"
Cons: "No entertainment"
Cons: "Timing and space"
Pros: "Crew were polite, better than on the outward flight from Paris CDG to Leeds, but seemed more interested in chatting to each other than to reassure passengers about the long delays. Once underway, the flight progressed well."
Cons: "When a 30 minute delay was announced (13.45 instead of 13.15), I was fairly philosophical. However, we didn't board until 13.45. Once settled in our seats, another 25 minutes went by when the plane did not move. No information's given. I asked a member of the cabin crew what was going on who said she didn't know anything. I then heard her ask (presumably the captain) on the intercom if he could make an announcement as 'passengers were enquiring' We were then informed that we would have a further delay of up to an hour. We eventually took off at 16.00, over two hours after scheduled time. Thank goodness, I had left plenty of time for my connecting train. I was equally unimpressed for different reasons with Jet2.com on the outward flight on 12 July. I will not be flying with them again."
Pros: "The convenience of the route"
Cons: "The thumping 'music' as we boarded, the over-jolly announcements which treated the passengers as if they were all mentally deficient or poorly educated. The information they conveyed was clear and comprehensive and obviously, safety instructions are crucial, but the format and tone of delivery were so patronising I thought they were a parody. They also assumed everybody was coming back to the UK after their holiday - the flight had a good proportion of French passengers and some of us don't live in the UK. Make the announcements more neutral. I fly with a lot of no-frills lines, especially Ryanair and EasyJet as well as the larger carriers such as Air France, BA, SAS and Air Canada, but I have never come across such grating and irritating announcements. I will think twice before booking another flight with them rather than endure this again."
Pros: "I actually found the seat quite comfortable, compared with other low-cost airlines. I was glad that i could take my hand luggage onto the plane, allowing me to exit without having to wait at the carousel. There was plenty of space in the overhead locker. I liked the sense of humour in the announcements - it proves that even serious things can be said in a pleasant manner"
Pros: "Last minute booking from Alicante, amazing seat allocation and the flight arrived 35 minutes early."
Cons: "Shame Leeds wasn’t ready for us, took far too long to access the terminal and queue at passport control was a joke. Landed feeling great, now I’m ticked off."
Pros: "Another excellent flight on Jet2 , 35 minute delay but handled with such relaxed professionalism by the crew. Highley recommend *****"
Pros: "excellent legroom"
Cons: "Nothing. Superb flight."
Pros: "Decent legroom"
Cons: "Having to turn off electronic equipment for take off and 30 mins before landing. Ridiculous as all other airlines now agree this is pointless."
Pros: "Boarding was relatively painless. Although as always we seemed to end up in the crèche part of the cabin."
Cons: "Having to switch off all electronics while the seatbelt sign is on believe bags in the last century. Even a kindle! This is just ridiculous."
Pros: "New plane. Great legroom. Generous luggage allowance. Pleasant crew."
Pros: "Short check in, good leg room in seats"
Cons: "Overpriced food"
Pros: "Delayed boarding, taking off, landing, and then getting from plane to gate"
Pros: "Have drag A1 do great space, all in timd"
Pros: "Everything, staff the whole package faultless, well done !!!"
Pros: "First time iv used jet2 and I will again"
Cons: "temperature too cold on return flight from Faro, especially having been in hot weather for 16 days"
Pros: "Everything ran smoothly"
Cons: "The constant talking on the overhead trying to sell something (food, donations, duty free) and then the stewardess didn't make it to the back to hand over landing cards."
Pros: "On one of the busiest weekends for flying it was perfect..... the plane the staff and the flight"
Cons: "The food was expensive and not great"
Pros: "Great service and food and smooth all the wsy"
Cons: "BiokAggrevation beforehand trying to book guaranteed cabin baggage"
Pros: "Convenient flights. Friendly staff. Excellent price."
Cons: "Older aircraft means electronic devices can only be used while cruising. Long queue for bag drop due to many flights leaving at once."
Pros: "Friendly, polite crew and clean aircraft both ways."
Cons: "Poor entertainment and lack of holder on seat in front to hold magazines, phone, iPad etc."
Cons: "Our flight out was delayed by a couple of hours and the return flight was delayed at least an hour. It was clear skies, no tusre why. Also, after having paid to check our bag, the bag didn't arrive at our destination because it was removed from the plane, along with 26 others. We didn't get it back for 5 days, just in time for our holiday to be over."
Pros: "Staff and process"
Cons: "No entertainment, pre booking hot food"
Cons: "This is a buckle and fine airline. I went to check in online the day before my flight and added a checked bag for each passenger. The website did not work well and it ended up booking 2 bags each and charging me for two each. When I arrived at the airport they said I had not checked on online and had to pay extra for checking in at the airport. I asked for a manager who said there was no record of me going online. That was odd because I booked and paid for my bags online the previous day while I was checking in.they said I had to write a letter to get back my extra baggage fees I was charged in error. I doubt I will ever see that money again."
Cons: "I needed wheelchair assistance due to a back injury. The person that picked me up at the aircraft from London was terrific, l was taken to the terminal and told that another team member would take me to the aircraft. No one showed up until the aircraft was fully boarded, then he left me at the beginning of the ramp instead of wheeling me to the aircraft. I was very disappointed! I was so disappointed I didn’t wait for a pickup at the airport in Amsterdam. I regret it, because I’m in so much pain!"
Cons: "Because of inability to load baggage at LHR we were over an hour late departing. Upon landing in ORD the CSM noted that many bags did not make flight. This is very poor service."
Pros: "Service and staff were great."
Cons: "Food not so good. Storage locker against the side bulkhead was constantly difficult to open."
Cons: "The unpleasant unhelpful staff"
Pros: "Smooth flight."
Cons: "Uncomfortable seats"
Cons: "always late"
Cons: "Completely messed up departure time, poor maintenance and old aircraft. Grumpy service"
Pros: "Only thing I liked was the travel time to destination as it was the quickest flight due to circumstances and time I needed to travel."
Cons: "I didn't like near enough everything about this flight."
Pros: "Thai airways much better"
Pros: "Quick, smooth flight"
Cons: "Landed over 40 mins ago and still waiting to get off the flight."
Pros: "I did get to Glasgow"
Cons: "Boarding by bus, late, expensive, bag fee, no drink."
Pros: "New plane. Adequate comfortable seating. Relatively punctual."
Cons: "You have to buy even water so it feels like a low cost airline."
Cons: "I think it's a real shame that BA have gone budget and no longer offer complimentary food on their shorter haul flights. At least they're using M&S though."
Pros: "Heathrow T5 bag drop and terminal in general was great as usual."
Cons: "Iberia are a poor codeshare partner. Old plane, tacky interior, and just like BA they make it difficult to get even a glass of water without paying extra."
Pros: "I like the comfort of the BA planes even for such a short hop, efficient service and fast."
Cons: "Shame the service no longer includes a complimentary snack/drink, especially as the prices have not changed. Doesn't encourage brand loyalty, although on that route BA sadly have the monopoly."
Cons: "No food Uncomfortable seats Rude staff Very overpriced"
Pros: "flight crew were very friendly and mostly helpful, except when they could not locate my meal, and i ended up getting about half of what the other diners got."
Cons: "boarding seems intent of creating class divisions. it may be useful for profitability, but it seems quite weird in today's world. food was significantly worse than the food on another flight i had taken the same day, delhi to london. seats are a bit janky and we had problems with the seat ahead reclining too much and not being able to be held upright."
Pros: "Nothing really. Except the general BA at T5 which is fine"
Cons: "Everything about the flight. From low quality, poor breakfast on Club cabin to poor service and no entertainment on the flight. It is not certainly value for money for traveling Club."
Pros: "The crew were fantastic, the seats were spacious but not overly comfortable. Flight was punctual and bags came quickly."
Cons: "Lounge was overcrowded, the plane was very old (the headrest of the man next to me fell off) with no entertainment whatsoever"
Pros: "All perfect !!!"
Pros: "Comfortable seats"
Cons: "Delayed flight. Only accept credit cards on board."
Pros: "Quick flight. Nice crew"
Cons: "The fact that there was no free food and drink on the flight."
Pros: "Flight took off on time and arrived 10 minutes early."
Pros: "Smooth boarding and on time on both flights. Food was decent."
Cons: "(1) Some in-flight entertainment issues which meant it wasn't working for about 30minites. (2) I know the crew have a hard job and have many difficult passengers to deal with. Even so I do find there's a bit too much "attitude" shown by some members of staff. On my flight to London, a mother with a young child wanted hot water and the staff (middle aged British male) was trying to tell her repeatedly she should say "please" when she asks. She was asking politely so this behaviour was rather poor in my view."
Pros: "The aircraft"
Pros: "Cabin staff"
Cons: "Cabin was shoddy. New beverage service!"
Pros: "Food awful no entertainment"
Pros: "The flight was so somth"
Cons: "The crow service was so bad"
Pros: "The payment system was down so it was painful and slow"
Cons: "None of them reminded me of the fact that I need a transit visa for the UK (I mean, isn't it rediculous? I am just staying there for 5 hours). When I called in for cancellation at the airline, they told me to talk to my agent company Cheaptickets. Cheaptickets simply told me that I can't get any money back, and was extremely arrogant and impatient. Later (for a week I was trying to save this ticket by talking to the British Embassy to see if I can get the visa done and they are just "we can't help you") they told me that I can get a refund of like 30 SGD and they promised to send me an e-mail about it. They never ever did. I also tried to change the dates and the handling fee + fair difference was like 1200 SGD (are you joking?) they simply told me, prices fluctuate... Finally I went to the check in counter desperate. The staff even refused to talk to me about my situation because simply, "there is no BA ticket office in Singapore" and told me to call them. I said the office is closed, but they are like, yeah just call them. They swept me off like a moron. Extremely arrogant, impatient, insensitive. I paid 900 SGD for nothing and a whole week of anxiety and regret. I will never take this and I will never use Cheaptickets or Kayak"
Pros: "I received an email cancelling the flight before I left home."
Cons: "Last minute cancellation of the flight by BA meant I was unable to attend the event I was booked on. Have found service has definitely declined on recent BA flights I've travelled on. Check in staff are good though."
Pros: "Staff are excellent, really friendly, respectful service. Food (expensive as always on planes) but excellent quality, really good choice to use M&S as providers. Excellent communication from pilot and cabin staff on delays before takeoff."
Cons: "System for paying by food with Avios points did not work. Plane left almost an hour late due to delays (landed 30 mins late)."
Pros: "Decent seat pitch on the relatively new a320 configuration. Lost my bag for a weekend trip, unapologetic ground handling staff, waited 90 mins to report it and no gesture of goodwill to remedy the situation."
Pros: "We didn't crash."
Cons: "Rude, entitled and lazy employees. Zero recognition of Emerald status. Forced me to check my bag which fit the onboard limits and flew on 3 flights, incl one on BA - on this very same itinerary."
Pros: "We didn't crash."
Cons: "Seat was exactly the same as coach. My vegan meal consisted of 2 tiny plates of fruit and a soggy, egg-free omelet with unflavored tofu and no salt. Disgusting. Staff was snobbish and full of it. No on-board entertainment, no wifi, no reading material except the magazine. Oh they did try to sell me duty free. AVOID."
Pros: "Cabin crew always professional. The cabin was fresh and new."
Cons: "the leg room In club Europe is appalling. No premium feel at all."
Pros: "Food on board was tasty"
Cons: "Priority boarding not clear."
Cons: "Flight delayed over an hour outward, nearly an hour flight back."
Pros: "Crew was supportive and very kind"
Cons: "Big delay due to unanounced gate for boarding. Systems at the airport were not giving the info. It took more than an hour to gather all passengers to the plane, which ended in 1hr 20 min delay."
Cons: "We sat at the runway for 1 hour"
Pros: "Quick and easy boarding, no extra charge for emergency exit seat, snack and drinks included, modern interior, on time departure and early arrival."
Cons: "People abusing the free drinks and the crew supplying them with them."
Cons: "It took ages to get everyone to board. Arrived in Amsterdam almost an hour later. BA need to either speed up the boarding process or allow earlier boarding time."
Pros: "Only scraped a two as was enough movies to watch."
Pros: "For a reasonably priced flight the comfort and free drink/snack were above average and very much appreciated."
Cons: "BA's online check in let them down though; the server kept crashing. They also wanted to charge £15 to pick one's seat, even at point of check in, a tacky ploy to pad profits. Forgiven on this instance as the flight was only 50 min, but would make me think twice for any longer distances."
Pros: "The seats were quite roomy and very comfortable. The flat bed with cozy duvet was great for actually getting some sleep during such a long flight. The amenity kit with Aromatherapy products was also really nice and I liked that they had separate kits for men and women."
Cons: "I was surprised that the crew didn't offer water proactively as I'm used to that on all long haul flights. I had to go ask several times for water. The meal services seemed quite slow and protracted as well."
Cons: "The seat was little more than a seat in economy as to width, leg room , etc. Really not worth the cost of a business class ticket. Whilst the service was good , the food was mediocre. This was our first [ and possibly last] business class flight with BA and will stick with our usual business class airlines e.g. Qantas, Virgin Atlantic , Delta, Fiji Air, Virgin Australia ,etc."
Pros: "Comfortable seats; good choices of movies and decent food."
Cons: "(1) Water dripping from overhead luggage area during takeoff; we were told it was due to condensation. It was a good amount of water! (2) One of the male staff would not let us stand near the toilet area and not so politely asked that we go back to our seats. It was a long file so to be told you can't stretch your legs is unacceptable."
Pros: "Punctuality, boarding, baggage handling."
Cons: "The space is very limited - almost no knee space and huge boxes under the seats. Crew not very attentive. Sandwich for dinner."
Pros: "The actual flight was fine"
Cons: "The lack of any concern or effort on Iberia's part once in Havana sans luggage was disgraceful. We were without any personal items or medications for SIX DAYS of a cycling holiday, because Iberia failed to answer the phone or deliver the baggage. We were obliged to take a 6.5 hour journey from where we were on day 6 (rural Cuba) to personally collect the baggage from Havana airport ourselves. NOT okay, Iberia/BA. Never again."
Pros: "The crew was very nice and professional. They sat me in the last roll on the left with 2 seats. I could not recline the seat and I had to travel sitting up right all the way from Spain to Brazil. Horrible!"
Cons: "They should have offered the empty seats to the passenger as soon the plane closed to take off."
Cons: "If my plane wasn’t overbooked and I actually got on it. Instead I missed my connection in Barcelona and had to buy a new ticket from Barcelona to the US."
Pros: "Nice crew, flight landed on time"
Cons: "Temperature was very hot and embarking procedure took a while to be completed"
Cons: "I was charged 120 dollars for my luggage and I bought the ticket with the impression that it was included. The lady at the airport told me that I should have paid at the check in but it was nothing there to inform or indicate anything about it. And I have to pay another $120 to go back. I'm never buying from kayak or air eurpa again."
Cons: "Include the baggage fee in the price of the ticket"
Pros: "Friendly crew"
Cons: "Flight was delayed"
Pros: "Crew was great, the rest was average"
Cons: "My checked luggage for which i paid an extra $100 has been damaged to a point where 2 out of the 4 weels are about to fall. I don't know in which of the two flights it happened since my luggage was transfered during the layover."
Pros: "Cheap prices"
Cons: "Air Europa is is budget airline, and things you expect to not always work. I could not check online, because the web site did not work. When checking in at the airport, I paid extra for exit and bulkhead row seats for my family, after which the agent told me that the seas were in different parts of the airplane. The agent was not willing to refund the money I paid and give us ordinary seats. Apparently, with Air Europa, money goes only one way. Still, cheap, so may be attractive."
Pros: "Plane was great"
Pros: "Salimos a tiempo"
Cons: "Los sobrecargos muy deficientes, poco amables, sirvieron muy tarde la comida, contestaban muy mal a lo que se les preguntaba, pésimo servicio"
Pros: "Overall was good. Seats, tv. The captains were perfect and the landings awesome. Thank you for that."
Cons: "Some of the crew lacks interpersonal relations and after some time they stoped their rounds. The flight office said there are 3 meals and we have been served barely 2. One hot meal and one piece of brad after. They gave others snacks but didnt offered to all the same."
Cons: "Dejaron el equipaje en malaga"
Cons: "I booked a Delta flight and got an Air Europa flight. The flight was two hours late. The plane was really old and and had no screens, USB chargers, super tight space and things kept breaking. I’ll never book a flight that is operated by Air Europa."
Cons: "I missed my connection because of the insane delay on the first flight."
Pros: "I liked the Boeing 787"
Cons: "The service sucked. The crew speaks very weak English. The crew only comes around the cabin very few times. Not good on a 9 1/2 hour flight."
Pros: "Excelente vuelo"
Cons: "A two-hour fog delay in London assured me that I wouldn't make my connecting flight to New York. Both the Air Europa desk attendants at the airport and the customer service agent on the phone took no action, telling me simply that they would take responsibility in Madrid, where I had a layover. Sure enough, I missed the connection, and the Air Europa staff in Madrid were even less helpful, showing practically no problem-solving ability and even less empathy. In the end, I couldn't leave Madrid until 24 hours later and had to cancel half of my weekend plans in New York, frustrating friends and family who were expecting me. Overall, this was a nightmare experience. The indifference shown by Air Europa staff was outrageous."
Cons: "they didn't bring for all the passengers that ordered a kosher meal."
Pros: "Imagine that I lost my flight and I had to rebook another flight that departed from Milan - Copenhagen and from Copenhagen - Miami... I paid $1,200 to get this flight... plus I lost my flight that they didn't want me to board in... plus imagine, the €150 for my luggage that they dropped it for me by the baggage claim in Malpensa airport, after I was rejected to board the aircraft... Believe me that I am not much concern about the loss of money that happened to me in this situation, as I am more concern about IS BEING AN ARABIC MUSLIM PERSON, was the reason to lose my flight??? Really guys??? Why really??? I am not a terrorist... I love everyone and I expect people to respect me for who I am, not for where I am coming from..to keep repeating same word ( Arabo Arabo ) ???..... I just need fair judgemental... I've been flying with Air Europa many times and love the company but now I will remain in shock the rest of my life with this experience, to be discriminated in that level from different representatives of this company in Malpensa, Milan... I felt that I need to speak and seek fair judgemental... may I really get an answer?? My name is Abdelrahman Morsy Flight# UX 1066 Confirmation# 073-807-352 Departure: Malpensa (MXP) Arrival: Barajas (MAD) Time: Thu Oct 26 2017 10:45 am CEST - Thu Oct 26 2017 1:05 pm CEST I will remain waiting for fair answer.... and if I am bad person as the lady called me, I will walk away with respect... Thank you.. Abdelrahman Morsy. An Arabic, Egyptian and Muslim HUMAN who loves everyone.. and will never hate anyone.. No To Racism...."
Pros: "Luggage space, seats, food,mast orderly boarding."
Cons: "Wifi awful. Requested refund. Crew never answered calls. One particularly rude, spilled water on my wife and just moved on."
Cons: "I am a skyteam member and have platinum status with delta and prior to leaving for my trip I had contacted air europa with my skymiles number and was told baggage was included. Upon arrival to airport my status was ignored and I was refused when asked to speak with a manager. I ended up having to pay 60 euros in baggage fees and then was not allowed to board as sky priority despite showing the airline my status."
Pros: "The comfort and crew attentions"
Cons: "Not enough toilets for so many people (296) and besides after a while they were filthy with tissues on the floor and all over the toilet. I restrained myself from using any of the toilets for the condition they were in."
Pros: "Two meals and some in-flight entertainment. Not too bad. You can order a special meal (such as vegetarian) by calling the service center, and it's served first."
Cons: "Red-eye flight, econ seat uncomfortable for sleeping. Fewer entertainment options than other airlines"
Pros: "Everything was perfectly reliable."
Cons: "The delay"
Pros: "Crew was nice"
Cons: "Air Europa lost my bag for 6 days. I picked it up at the airport finally the 7th day of my trip. They found it on day 3 but took 4 entire days to ship it from Boston. Awful. We were also delayed 3 hours in Madrid with no compensation, we got a "snack" voucher that totaled $5. It was terrible and I will never fly this airline again."
Cons: "Flight attendants were not kimd, aircraft smell bad bad odor everywhere, a/c not cool, in general Was bad experience"
Cons: "I had to add luggage into the booking. In short, that is impossible to do on the website, and very little information about luggage in the booking procedure. So, the passenger didn't take any changes and asked me to book flight with another airline. Which I did, and found out that canceling is not a thing that you do either...."
Pros: "My baggage didnt arrive"
Pros: "Friendly staff, clean airplane, entertainment options, etc."
Cons: "There were no vegetarian options for me to choose from on the flight and it seemed like not many options for others with different types of dietary restrictions."
Pros: "Brand new airplanes 787"
Pros: "Air Europa honored my SkyTeam Elite Status!"
Pros: "Great prices without feeling herded."
Cons: "Boarding could have been easier. Back of the plane should board before the front of the plane. Also, don't let people at the back, use the space at the front. Use the space above your own seat!"
Pros: "The flight was on time - most important! The service was good, although I wasn't hungry so didn't eat the food. Seat was comfortable enough, no complaints!"
Cons: "It was a bit warm in the plane"
Pros: "OK for a short flight"
Cons: "Food. Enterteinment."
Pros: "I was not able to connect because of what happened earlier. I did get on Virgin Atlantic and got fantastic service there. Virgin Atlantic is great!"
Pros: "Nothing. Totally dissatisfied."
Cons: "They could have made a better effort to get me on that plane in London. After the facts unfolded, I got the impression it was a race thing."
Cons: "They are always late, they charge for everything..."
Cons: "The flight was delayed 3 hours and the boarding was quite disorganized."
Pros: "The crew was pleasant."
Cons: "The checking in/boarding process was absolutely horrible. Attempted to check in through their app to avoid the extremely long line and it wouldn't accept our passport numbers. After finally receiving our boarding passes, the kiosk for our flight read "Gate Closed" and it seemed to be miles away. We got to the airport well in advanced, but due to the long line and fear of missing the flight, we didn't have time to shop at duty free or get food within the airport."
Pros: "I arrived."
Cons: "No entertainment. My husband's system was missing buttons. The person on the next row couldn't lower table. Might need maintenance. My husband and I paid for upgraded seats but they were given away. We had to fight to sit together. Not very happy."
Cons: "Paying for my seat I didn't fet"
Cons: "The staff was not professional and extremely rude. After the flights were delayed and canceled...they were not accomodating and staff barely could speak my language English. It was very terrifying not being able to get help all alone in a foreign country."
Cons: "I did not like having to go through security procedures twice nor in the long walks both at Gatwick, Madrid and, worst, the mess at Miami International airport mile long walk and shambles of a passport control"
Pros: "Food was averafe"
Cons: "Everything else. Crowded. Dirty. Worse seats ever"
Pros: "Crew were friendly"
Cons: "My sons car seat was lost in transit therefore didn’t have any seat for him to sit in once landed at Inverness Airport."
Pros: "We got to Lisbon in one piece. Comfortable during the flight. Well behaved neighbouring passengers."
Cons: "Although the flight is actually good, my overall experience is still poor due to the boarding crew at the gates. If anything I want to make an official complaint on how poor the services were towards other passengers and us. I will do this in the week."
Pros: "The crew are always friendly and welcoming, but today they were fantastic ! Thank-you to Maria & Clare for making the short flight even more enjoyable."
Pros: "The crew are always friendly and welcoming, but today they were fantastic ! Thank-you to Maria & Clare for making the short flight even more enjoyable."
Pros: "Easy ticketing and check-in, boarding was quick and efficient, flight arrived earlier"
Cons: "Seat a bit cramped and it was a bit hot on-flight"
Pros: "Staff were friendly."
Cons: "My flight was delayed which meant I was over an hour late for my connecting travel. Delay kept increasing as I was waiting at Luton airport."
Pros: "On time and nice staff"
Cons: "No vegan options on menu other than crisps......."
Pros: "Friendly competent staff."
Cons: "Lack of space between the seats."
Pros: "Quick flight."
Cons: "They threw a black man off the flight for being rude. He wasnt being rude. He was travelling with gf for romantic weekend in Amsterdam. Despite quite a few passangers speaking sensibly on his behalf and despite him apoligising to keep himself on flight. Clear racism!!!!"
Cons: "Lady at the counter was absolutely rude and digusting. She had no manners and customer service at all. She was screaming at people to place everything in one bag, instead of saying it calmly. Not the best start of your holidays at 6am."
Pros: "Speed of getting to the destination"
Pros: "Flight took off slightly late but landed at PMI roughly on time. I had the worst seat on the aircraft according to seat guru 31D which is the last row by the back door. But being the NEO 320 the seat was extremely comfortable and for someone who doesn't sleep on flights I nearly nodded off a few times. Knee room was ok but overall the seat was very comfortable and I could have easily spent a few more hours in that seat."
Cons: "Only problem was that the service trolley started at the front of the plane and it took a fair amount of time before it reached the last row, and being a fairly short flight by the time we finished our drinks the seat belt lights came on for landing."
Pros: "Crew, staff,"
Cons: "We were delayed 50 minutes and the seats are uncomfy with no legroom. It is quite squashed and makes it worse when people put their seat back in front of you even though there are spare seats throughout the rest of the plane."
Pros: "Arrived 10 minutes early at the stand. The seat next to me was empty."
Cons: "I have getting a bus from the plane to immigration. This seems to be the case at Zürich with Easy jet flights"
Cons: "3 hour delay"
Pros: "The only positive aspect of last night's flight was the helpful, friendly crew."
Cons: "When eventually called to the departure gate we were around an hour and a half delayed so 8.30pm rather than 7pm. We queued along a corridor down a stair case and into the gate itself. It was hot, stuffy and families with small children and pram/, pushchairs were left balanced on the steps. 2 ground crew eventually arrived. No announcements were made. Children cried and got restive as we waited and waited. Eventually we heard our plane arrive at the gate. No announcement from ground crew. We waited. People felt ill. we were called through and herded towards to exit door. We waited, we complained, some decided the train might be a better option."
Cons: "Flight left late. Hand luggage bag had to be checked in. I had to go straight to work after I Ianded so didn’t appreciate the extra 20 minutes wait at the luggage carousel. I was told the overhead lockers were full, which they weren’t."
Pros: "We got there fine :)"
Cons: "The flight was late which complicated things for us in Stockholm."
Pros: "Get what you pay for"
Cons: "Unfortunately there was a 45 minute delay before take-off"
Cons: "Easy jet late yet again, no food on board. This is becomming a typical occurance out if Luton and its just not good enough."
Pros: "The speed of the que was not to bad"
Cons: "Very unprofessional service from the lady that checked myself and my friend in. I had 2 very small bags with me. Not even reaching 15 kilos. Has I had problems with my big luggage I had to use to smaller bags. She said very rudely. "You paid for 1 bag, you will have to pay. Surely whatever the policy is. She could use her common sense and be more understanding as I told her the zip in my bigger bag wouldn't close. The smaller bags didn't even weigh 15 kilos. We then had to pay 38 pounds for absolutely nothing. After we paid She looked at the bags as if she knew she was wrong as they were so small it really didn't justify that amount of money. We payed then she said nothing and angrily told us to speak to customer services and get out of the que as there were more other ppl in line. I will never ever use easyjet again. Will go to British Airways or raynair. Easyjet greed for money is ridiculous."
Pros: "Staff on the plane, views of Switzerland."
Cons: "Flight was delayed twice, but we were at the boarding gate when found out, then given an incorrect time which was brought forward later. It was all confusing"
Pros: "Had a great seat, 2f and middle seat was empty so had plenty of room to lounge about"
Cons: "All was good"
Pros: "Paid for speedy boarding and it got us on the aircraft 2nd"
Cons: "No entertainment."
Pros: "Comfortable. Large plane"
Cons: "I was not allowed my hand luggage on in the cabin on the trip down or return as was told the cabin was full. That is would go in the hold but it would be first off. So many people came on after me with much larger hand luggage! Also my bag was last into baggage reclaim both times"
Pros: "Nice cabin crew"
Cons: "Delay due to late arrival then deicing. Food expensive and not much legroom."
Cons: "Too tightly packed. The legroom is disappearing."
Cons: "staff attitude bad and poor instruction, cant check in and waste of money!"
Pros: "The boarding was quick and efficient"
Cons: "The amount of seat space is very limited. I am 5' 8" and my knees were touching the seat in front of me and I had to sit almost all the flight with crossed arms as I had a middle seat. Cheap flight, cheap seats."
Pros: "Forget the flight, think where you’re heading!! Old Lisbon, Chiado, is well worth a visit. Almost seems like time stopped with all the architecture. People are friendly and not too pushy while selling you intems. Well worth a visit as a city break. B&B €25 for two per night!!"
Cons: "What would you expect from a great name? Still have to be disappointed! But while in Lisbon learn some words in Portuguese. They’re essential. If they see that that you’re making an effort, they’ll appreciate it more. Speak in foreign and straight away your price rises!"
Cons: "3 h delay"
Pros: "Excellent. Flight was on Time . Easy to board and no problems! Would fly easy jet again!"
Pros: "Waiting almost at the aircraft steps, it was frustrating to be told to go back to the lounge as there was a technical problem with the aircraft. easyJet managed to find a replacement aircraft and ended up leaving 40mins late, but arrived only 20min late. Had visions of being several hours late. For a low cost carrier the seats are fine and crew were very good, friendly and effort by Captain to be the visible face of easyJet in explaining the problems. So much better than Ryanair, clear difference in customer service, easyJet is more like scheduled carriers than low cost like Ryanair."
Cons: "Boarding is always difficult and poorly managed b6 the handling agent. The second time we boarded was a bit better, but real confusion over priority between disabled, passengers with children, speedy boarding etc. There is no entertainment on the aircraft, not even seat power."
Cons: "You definitely need more hot food for all the people at the back end of the plane other than that all good"
Cons: "Flight late, priority boarding complete waste of money as it was a feee for all and unorganised to board the plane. I was sitting in seat 1f and they had already sold out of the breakfast I wanted to buy? How can that be when I was the first customer to serve. Appalling service Fromm easy jet overall."
Cons: "Took way to long to be served a drink and then had to rush my drink before landing"
Pros: "Smooth take-off and landing, no major issues on the flight to report."
Cons: "We were taken by coach to a plane bound for Paris and were than told to disembark, to be taken to the correct plane for Palma! In the process a mother and her son that were left on the wrong plane had to be collected, before we could take off, which delayed the flight by 45 minutes."
Cons: "What I do not like is that EasyJet always run late at least to Paris Charles De Gaulle You borrow steal and use other planes to plug holes created by poor planning or at least that is how it appears. Guessing that explains the recent press."
Pros: "The hot tea"
Cons: "The noisy children they were not controlled by there perants"
Pros: "Nice and helpful crews"
Pros: "left and landed on time"
Pros: "All of it"
Pros: "Was it a new plane? Seemed to be quite roomy for an Easyjet flight. Very quick security at Luton!"
Cons: "Boarding seemed really staggered instead of free flowing.like other flights, that is, a few people for on, it looked like it.was going to be a quiet flight, then a few more people for on, then heaps of people got on really late, so then there were problems with overhead space and people couldn't get past one another in the aisle... It was a bit of a shambles. Very slow passport control in Stockholm."
Pros: "Left on time, landed early. Quick boarding, quick disembarking."
Cons: "Most passengers had carry on put in the hold but there ended up being lots of room in the overhead lockers."
Cons: "Luton airport is undergoing renovation at the moment. It resembles more of a crowded bus station that an international airport. Very little seating and amenities. Worse still flight was delayed by an hour, another hour spent in this awful airport. We were called to gate 30 minutes before boarding and again very small waiting area with about 10 seats. Very uncomfortable journey"
Cons: "Delayed by 2h30"
Pros: "thank you"
Cons: "Boarding in Amsterdam was delayed and information was not available about it. The boarding gates did not have facilities for handicapped people on wheelchairs, or people with children in pushchairs, who had to carry them down through all the stairs to the boarding gate and then wait. They should be told in advance of those limitations and not allowed to take the pushchairs on the plane, I think."
Cons: "This sucked."
Cons: "Seats far too small and uncomfortable."
Pros: "Boarding was smooth and everything was on time"
Pros: "we landed safely"
Cons: "need entertainment system. need complimentary drinks and snacks need comfortable seats"
Pros: "Nothing. This was poor service from every stand point, starting from punctuality. Almost 2 hours delay and almost lost my connecting flight in Barcelona"
Cons: "Change management"
Cons: "The flight was an hour late with no announcements made in the terminal"
Cons: "Was an hour late."
Pros: "Flight attendants seemed nice."
Cons: "Over three hour delay for mechanical issues! Also, check in was a big pain. Bought tickets through vayama. Not recommended."
Pros: "The person I was sitting next to."
Cons: "Everything. Horrible experience at Gatwick and witnessed one staff member being very condescending towards a guest and made her get off the plane for Vuelung’s mistake. Will never fly this airline again."
Pros: "Short flying time"
Cons: "Communication with flight delay"
Pros: "Quick flight"
Cons: "Had to exist and renter via departure and go through security again because there was no direct transfer, it was horrible having to go through security again."
Cons: "There was nothing about the trip to like. I still have not made it to Agadir. The flight in Denver was delayed two hours, causing my family to miss all connections. This I turn required me to fork out $1000 additional to make it to my final destination."
Pros: "Crew was nice and friendly"
Cons: "Horrendous experience from checking to the airport. Be aware when trying to check in online, not only posible if you don’t pay a fee to choose seats. Therefore you are unable to check in until the last minute, and as they overbook the flight, if you don’t pay, You risk not get into the plane."
Cons: "A bit late getting underway but flight crew courteous, plane clean, deboarding efficient. Overall, reasonably comfortable efficient budget airline"
Cons: "boarding was slow"
Cons: "Did not get to this flight due to cancellation from the initial flight"
Pros: "Because kayak did not alerted me my flight had to be moved to Miami since is the only city that provides passports the same day. This extra expense costed me over 400$ in hotels gas and extra parking costs."
Cons: "Kayak services were terrible and I do not plan to use them again. The website should have alerted me that I needed a passport valid for longer than 3 months to my flight for Spain."
Pros: "The food was great"
Cons: "I have not gotten my baggage for my flight I have been here 3 days after I landed"
Cons: "When we got to the airport, the gate info wasn’t on the screen. We found a seat and waited until the time it said the info would be available. When the info was available, it said the gate was closing in 10 minutes. You have to pay for everything. I ordered a meal, but there must have been a language barrier because the stewardess sold me a meal and extra sandwich, when I only wanted one. The seats don’t recline."
Pros: "Good but not the delay"
Cons: "The flight was delayed by 2 hours so I missed my coach from Barcelona to valencia and had to pay €34.50 for another ticket can you please try to refund me this money."
Pros: "The crew are so helpful and friendly"
Cons: "Our flight was ridiculously delayed due to fog no fault of the airline but the communication was terrible"
Cons: "Seats are like deck chairs with no leg room"
Pros: "Getting off the plane in Barcelona"
Cons: "Extremely poor service by the cabin crew. They were extremely lethargic and slow with service. So much so that numerous rows of seats with young families were never served. No announcement or apology, they just stopped serving as they needed to prepare to land. They knew from the start how long they would have to serve drinks/snacks but didn’t care and definitely did not go out of their way to ensure everyone would be served. The worst service or total lack of that I’ve ever had."
Pros: "Staff and smooth fligfht"
Cons: "Really long delay with hardly any information of when takeoff will be"
Pros: "we reached our destination alive"
Cons: "We sat on the aircraft on the tarmac for two hours, no explanation. Food and drink were served 20 mins before landing, some people didn’t get a chance to have a drink. Staff were disorganised confused and rude. My debit card was handed to another passenger because the steward had no idea what he was doing. Beyond awful!"
Pros: "Seats were clean"
Cons: "Delayed flight which lead to then sitting in the plane on the runway awaiting a time to take off. Flight attendant didn’t serve the back half of then plane with drinks. Luggage Carousel kept changing."
Cons: "Flight delayed, no gate information till 18:40 - when flight was supposed to take off at 14:40 - then gate overcrowded by passengers from 3 different flights all to the same place. Crew members didnt know how to handle the situation and over 200 did not board the plane. However once taken to the plane lucky passengers had to wait outside on runway for approximately 40 mins as cabin crew also did not know how to handle the situation. Those with assigned seats did not get them and those with luggage to go in the cabin were informed there was no more space and luggage had to be put in the hold. We finally boarded the plane at approximately 8:40 but could not take off for another 2 hours where we were stuck on a small cramped space on a plane full to capacity not having eaten anything for hours with no idea of the progress of the situation. In conclusion I expect every passenger should receive a refund for not only the extrodinary 8 hour delay but for the mismanagement of the entire situation."
Pros: "Nothing.... Very poor. Generally Vueling has a poor image but I took a chance nothing has changed"
Cons: "On board the plane I was told you have to pay for all the food drinks quite abruptly maybe because I had shorts on and a tee shirt the lady in question thought I did not have much money.....Never go by how somebody is dressed that's my advice to your airline staff...."
Pros: "On time professional crew"
Cons: "Couldn’t checkin online due to having an Australian passport, very odd and meant we got stuck in a very slow moving que!"
Pros: "Safe flight, good leg room"
Cons: "Delayed departure, delayed boarding"
Pros: "Crew was nice and welcoming"
Cons: "Plane took off an hr later, not many vegetarian or vegan meals to choose from, my legs didn’t fit in my seating area..."
Cons: "Very little legroom"
Cons: "Flight was delayed 4 hours was unable to catch my connecting flight in London to Barcelona. Had to buy another flight ticket in London, wait another day, pay for a night a hotel to get to my destination in Barcelona. I was supposed to arrive in Barcelona on Saturday April 1st and did not get there until 2 the following day. Will not use this service again."
Pros: "It was comfortable, clean and efficient."
Cons: "The crew didn’t know f they had any vegan food."
Pros: "Furious, Vueling is always late!!!"
Cons: "Always late,, they don't care!!"
Pros: "I paid extra for the extra-legroom seats, and that was good. Though they charge for snacks/food/drinks, I was fine with a free cup of water."
Cons: "Our seats up front (2nd row) didn't recline, and it wasn't because of bulkheads or exit rows. It was a short flight, so it wasn't too bad."
Pros: "Staff were fine, lovely to check in online and not have to worry"
Cons: "Once onboard we sat for nearly an hour going nowhere"
Pros: "Excellent check in . Before time arrival."
Pros: "Comfort and friendliness of crew"
Cons: "Everyone told to board at the same time but they no one being boarded for over 30 mins. So left just standing in a long line for ages. Why tell us to board before you’re ready to board anyone? And why all at the same time and not groups of rows?"
Pros: "Quick flight"
Cons: "Everything else! Where am I supposed to put my legs?"
Pros: "I like very much weather of Barcelona which is ideal for me.people of spain very cooperative with excellent attitude."
Pros: "The low price and civilised flight times. Had no hold baggage."
Cons: "Attempts to get extra money by not allowing check in before 7 days without paying extra for choosing seats."
Pros: "Left on time !"
Cons: "Could not buy a beer as they “ran out” of alcohol! Cramped seats and could not position myself comfortably as just no leg room."
Cons: "Everything was Ok, staff, ladies are elegant and pleasant. Planes are on time. Could not be better"
Cons: "It was so uncomfortably cramped on the back row that my knees were numb by the end of the flight. I am tall but not ridiculously so. I think there should be minimum standards for legroom that exceed what was available on this flight."
Pros: "Nice crew"
Cons: "Unconfortable seats"
Pros: "Flight not shown delayed at airport. Eventually left an hour late. No information or apology at boarding gate. Staff went and hid so the desk was empty. No apology or explanation on board either. Flight got us from A to Be but with zero grace or service. As a first experience this was bad."
Cons: "Zero service"
Cons: "2h delay for an already late flight. landed at 2am."
Cons: "Was not what I expected when booking with British Airways. This low budget airline did not continue the level of service expected when I booked the trip. It was like riding a bus in the sky. #NoComplimentaryAnything"
Cons: "Very very small amount of legroom Flight was delayed c.90 minutes, there wasn't a lot of information and eventually were told they had to use a different plane, which may have explained it's quite poor old condition."
Airlines flying from England to Mahón have enacted additional safety measures and adjusted policies to better accommodate travellers. Policies vary by airline.
Daily cleaning, installation of cabin HEPA filters on flights from England to Mahón
Masks required on board, masks provided on flights from England to Mahón
Social distancing seating
Middle seats unavailable to book on flights from England to Mahón
Testing for antibodies, testing for symptoms for flights from England to Mahón
Waiving of change fees. Search flexible flights from England to Mahón