Got us to destination alive, albeit a bit late. Luggage was left behind. No live tracking app available (available on some other airlines). Supposedly going to be delivered in next couple of days.
The trip was mostly nice, till the last moment when they had some issue with opening the flight door. The flight arrived late by 10 minutes, which was ok-ish, but then we got stuck on the plane for 35 minutes at the bridge and that costed our connection flight to LAX which left with 12+ passengers still on our flight. It added 2 days to our trip home, and we had to make lots of rearrangements to deal with the ripple effects. Don't book a 1+ stop trip with a layover time less than 2 hours.
The connection time between the regional flight (from Newcastle) to an international flight (to The States) was too short. To require as second security scan and customs clearance within an hour and 20 mins is not enough time to make the actual connection. We had a final boarding call the minute we walked out of US customs and had to sprint (with two small children) through 20 gates to make it in time before the door closed. The concept is great in theory to clear customs before leaving Europe, but the timing needs to be adjusted. We travel abroad frequently and won’t be using this route again. Thanks.
The biking process was confusing and I was called for a seat assignment from I number I repeatedly though was spam, but the flight itself was great
I think the extra charges for seating with no added advantage and the added charges for baggage are excessive compared to other airlines.
I had zero issues with the flight. I did have issues with the staff at the airport. We missed out flight due to a delay with another airline. Talking to the staff and trying to get a new flight arranged was challenging. One guy was able to try to help us and got us on a new flight, but other staff was dismissive and clearly let us know it wasn’t their problem. All I kept thinking was… this is why air lingus has such a poor customer service reputation. I will be avoiding this airline in the future.
I liked that I went thru customs in Dublin instead of having to do that in LA.
Our first flight from Venice to Dublin was delayed due to very bad weather and when we did arrive we were ushered out of the secure area to collect our luggage then told we could not Demeter as the US Customs team closed at 4pm. Thus we were stuck in Dublin for one night with hundreds of passengers scrambling for information and little help from the local staff. Many passengers were left without accommodation and told to find something on their own. We were also told we would get contacted with rebooking details and did not, requiring us to make those arrangements ourselves, in some cases at a very high out of pocket cost. Many passengers swore they would never fly on Aer Lingus again.
I was pleasantly surprised and enjoyed the services of the airline since flying is not my favorite thing. My goal was to be with my brother's family in Manchester after his death. All staff was helpful, the food appreciated since I selected an overnight flight. Every aspect of the experience was comforting. I plan to return to Manchester in order to attend my brother's funeral in October and hope that I am able to find a reasonable priced flight. Thank you
The worst Terrible Late for connecting flights. Made flight without luggage! I am still waiting for my luggage to be returned! I paid premium for this flight. My luggage should have been flown to Hartford instead they keep telling me it was put on a jet blue flight and is in New York! I flew Hartford to avoid New Yofk! The flight over was also unpleasant. We were stuck in a bus at Edinburgh airport for 30 minutes then our luggage again could not be found! Very poor service. Very disappointed . I need my luggage to be returned. Shirley Baliki 42 Blaine Sreet Fairfield CT
