Horrible. We arrived at 5:30 a.m. to check in our bags and go through security to fly out at 8:10 a.m. Upon waiting for 45 minutes in line to check our bags, we got to the counter and were told that we may not be able to be on the flight (it was not over sold but over weight?!). For whatever reason we were told to step aside and wait until one hour before departure and that someone would let us know if we’d have the privilege of getting on the flight we paid for. As an hour passed, we got back in line and hoped for good news. After getting back to a counter representative, the initial employee we spoke to abruptly interrupted the conversation and in a frustrated/annoyed tone demanded we go back to the area off to the side. I mean, I get that they’re inundated with passengers of all types and are under a lot of stress themselves, but getting reprimanded like a child to be put in time out for my blood boiling. How were we supposed to know anything when we weren’t given any details. As the clock ticked away, the time to depart was fast approaching when an Air Dolomiti informed us that we would not be able to fly. In fact, they would have to rebook us and find us alternatives. Long story short… we ended up being told our only option was to take a bus from Florence to Milan and a plane from Milan to Munich. Our trip, which should have been us arriving at 5:30 a.m. and landing in Munich at 9:30 a.m. turned into an ordeal of waiting… waiting… taking a near 4 hour bus… waiting… an hour flight… and landing in Munich (our original destination) at 10:30 p.m. Lastly, my BIGGEST COMPLAINT is that we were told that we’d receive a $500 euro compensation on the card that they supposedly scanned in front of me… which NEVER posted. If I can avoid it, I will never fly Air Dolomiti again. *Air StoleMyTimeAndMoney* *AirWeDontCare* *AirYouDontHaveAChoiceSoYouGetWhatYouGet*
It was a short flight so all amenities were appropriate for the length of the flight.
It was about what I expected for a short haul. We were given a biscuit and water. But the people were very committed to service!!! Pilots were top notch 👌
Pessimo. In ritardo e la richiesta di assistenza per le due signore ottantenni non è stata onorata a Milano, malgrado fosse stata onorata a Monaco. Pessimo e inaffidabile
On board service was very good. Airport service in Frankfurt was chaotic.
The Verona airport is 70 years behind the times. Boarding takes forever. First, you line up at the gate, then you go outside and wait at a barrier, after a long while a bus comes and boarding it is random, then you arrive at the plane and climb quite a few steps to board, again in no particular order.
You lost my luggage. You delayed my flight 1 hour. We didn't arrive in time and missed events we scheduled because we had to sit in the airport for 2 hours to file a claim
very bad The bus does not have AC and the windows do not open either. Airplane seats are very hard, very uncomfortable.
Passengers next to me insisted I change seats so they could sit together. I had to frequently move so that when the sear belt sign was on I was in my proper seat! I was returning from helping my mum with my dad's things after his sudden death and didn't feel like arguing with the other passengers.
Flying from Hamburg to Stansted was a nightmare if I have to be honest, the flight was due to leave at 15:50 and we ended up not taking off properly till 16:56. They really don’t have enough people doing the sorting of baggage where you get the sticker for your case before the security check, going through security was 10x more faster then the whole baggage situation.
A delay of almost 3 hours. It was evident that the staff wanted us to board urgently, to the point of rudeness, to avoid paying compensation
After passing through boarding gates we had to wait for 45 minutes in a small space with no place to sit.
Cabin crew couldn’t be less interested. Cabin manager was the most arrogant and the rudest I’ve encountered in many years.
Good but both flights were delayed by nearly one hour making boarding tedious. We had to wait with no information
I couldn’t understand the aircraft tannoy announcements I was in seat 20C - nobody in our row could either. Speakers a bit too quiet plus messages read out too fast. Otherwise excellent flight. (Flight delayed by 50 mins)
Unnecessarily delayed and remarkably inefficient boarding contributed to a significantly delayed departure. Seats/legroom astonishingly uncomfortable even by Ryanair standards (minimal legroom plus reinforced plastic seat backs ensure you get punched hard in the knees every time the person in front moves, and as a 6-foot passenger I had nowhere else to put my legs. Upon late arrival at the gate in Luton we were kept waiting another 20 minutes before being allowed off the plane. Both Easyjet and Wizzair are currently a better bet.
I bought my flight, insurance etc early and paid over £200. But had i waited until closer the time the price was much cheaper, i appreciate that it could've been more expensive but it wasn't. A better discount for booking early would be better than your current one
Awful as usual the air stewardess loved her own voice and would not stop talking on coms for 2hrs please please please shut up I can’t hear my headphones and don’t want to buy juty free
Pathetic - boarded us on buses for transport to the plane then had us wait for over half an hour before we could board...because they needed time to clean the plane; something they knew before we got on the bus. Further, by the time we could board, there were 3 buses full of people waiting so boarding was a crowded mess.
They don’t give information on why a flight is delayed in a timely manner. Very frustrating.
The flight was ok but chargers did not work and the speakers in the back of the cabin did not either. But I am writing because the crew was really, really rude and not only rude but had the curtains always closed, forgot to clear our trays, the bathrooms were filthy and trash was building out, and one of the attendants even had her EARBUDS on while in the cabin. From movement it seemed like she was listening to music, so not even the safety aspect was there. My neighbor s English is not good and they were very dismissive of her. when we deplaned the crew in the back was just chatting with one another and the first class attendant was briefly and said goodnight. It is nice that a crew gets along so well, but they did not take care of passengers at all. They rushed through all the services and otherwise did not go through the cabin to offer water or anything else. i had the feeling of being unwelcome at a party. I am not a grumpy traveller but I thought you really needed to know. Thank you, Carin
Crew was great. But my flight was late arriving and as a result, I missed my connecting flight to Richmond. I had to catch a later flight. On a positive note, the attendants at the counter were extremely helpful in booking my later flight. They book my on the next flight to Richmond.
If the plain wait for the passenger it should wait for the baggage!!
The crew was very nice. The equipment on the 747 felt old.
We flew first class - the screens are outdated and very small. Even on highest brightness level is was hard to recognize anything. Food was on average, nothing special. Champagne served was the same other airlines serving in Business Class.
Horrible seats. They were just coach seats with the middle seat blocked with a dirty seat tray.
very small seats screen did not work . I could not watch anything for 9 hours
Took a long time to board. A long wait at the but taking us to the plain
Last minute charge for 1 checked luggage before boarding which wasn’t mentioned when we bought the tickets months ago. It was an unexpected surprise. We had no choice but to pay to board. Most airlines allow your first luggage free.
In-flight service was very good. The entertainment system keeps resetting, it happened at least 7 times.
Boarding was efficient and quick, crew was very attentive, seats were comfortable.
The crew was friendly and helpful. The food was terrible.
Everything was very good! I personally struggled with the heat in the cabin for the first 2 hours
Terrible service especially for premium economy. Much more comfortable seats on other providers
Friendly hosts/hostesses; dinner was of acceptable, but mediocre standard
Very caring crew on board. Didn’t have dinner as I was sleeping. Was seating in the emergency row so I had comfortable leg room
Had a nice little suite although I couldn’t close the door (but I didn’t ask anyone to help). 5K is a nice seat and very private (you look in on first class). Enjoyable flight and nice crew.
Crew was excellent. And no surprise that the seats aren’t comfortable at all. But that is every airline.
