I have no Comment. Super clean, Fantastic Crew, Food was delicious. Also wanted to add the Zurich Airport. Super nice people everything is in order super clean.
I like it very much it was a good experience with an excellent service
The crew and service was excellent. The food and entertainment were very good but not excellent.
Swiss messed up a Geneva-Zurich flight on a day with perfect weather. Then they didn’t even let people with almost no time to catch connections disembark first. Finally, luggage missed the connection of course and it took almost 24 hours for it to be delivered. We lost a whole day of vacation stuck in the hotel waiting for it.
On time arrivals and departure, good in flight entertainment, courteous flight attendants, decent meals, reasonable seat space
Close was excellent. Comfort was very good. The food was marginal.
Really BAD check in experience. My bag was left in Geneva and I have not received it yet. I have been in Stockholm 5 days without clothes to change. The flight was good but very unhappy with the post service support.
We still don't have our luggages... flight was Saturday Jan 3rd and today is Wed 7th...even after fling the delayed/missing baggage report on saturday night and contacting SWISS (which is not answering) we still dont have our luggages...
I purchased a one way business class ticket from Geneva to Miami but the check in agent said I had an economy ticket and later upgraded to business class. This was not the case, I had a single business class transaction. I was forced to pay for my second checked bag. I am unsure of why this happened. But I won’t use Kayak again for business class tickets.
We're talking about a short-haul in-country flight.. there is no confort, no food, just the bottle of water. The seats are squeezed like hell and I was in the back-end of the plane, with one spare row left for the crew and to store excess bags that could not fit in the overhead bin.. Speaking of carry-on, some passengers should be better screened as their bags were simply too big to fit in the overhead bins.. ! How can this happen, and it was an A310, with 2 columns of 3-seater rows.. There is a pseudo-Business class, which is simply a section in the front of the plane where the same seats are occupied only 2 out of 3, on each side, leaving more rooms for the passengers and their bags. That's it.
Everything was good with Tap Air Portugal. It was Logan Airport that was a problem. The fuel system was down and delayed my 10:40 boarding. I wasn't able to board my flight until 2:00 am...after that my flights were great.
Seats had no charging ports. Our plane was rerouted to Boston and we were landed on the tarmac with no food or water for 3 hours (illegal). We then waited in the airport for 3 hours while staff had no information regarding where our bags were or when we were going to get them.
Very poor communications during flight. Our flight was diverted with no communication. We waited for hours in the terminal for word on how we would get to Newark No chargers on the plane Won’t be flying them again
This is a terrible airline. Never again. We got diverted for weather and are sitting on the tarmac now for hours. No updates. No water. No food. This is insane.
Not have my bag forced to be checked when I had a carry on included on my ticket. Staff was very rude to me for asking why they were doing this. I was told there was no more room for carry ons but there was plenty of space in the overhead compartments
There were no delays. I almost lost my connection because of the new EES system
It was a game of hurry up and wait. As advised we arrived at the terminal e hours prior to boarding. We waited about 45 minutes before anyone showed up at the check-in terminal. When someone does arrive she rearranges the line and we think we are going to be checked in. Nope. She leaves and we wait another 15 min. before anyone else shows up. One person got behind her computer and about 15 min later started to check the first person in . Then one more person arrives spends 10-15 behind the desk and then she starts checking in someone. Two more staff arrive and another 10 min or so they are ready to begin checking in people. We have a 11:50 international flight and it is 9:45. And then on of the agents, closes her desk and leaves. And every leg of our flight was delayed; we waited at terminals, we waited to take off, we waited to deplane. After arriving in Porto within 10min of our connection schwduled to take off, we were told to go to the last bus. We waited on the bus (until all the other busses had left) and then we waited another 10 min or so for one of the ground controllers who wanted a ride with us but was busy with a woman who needed the handicap van. He did not help her to the van, but was standing with her and talking with hher. We were rushed through border control and told not to wait for the rest of our party only to get on the plane and then have to wait another 45 min before we were cleared for take off. The waits were not 10 or 20 minutes, they were 35-55 minute waits each time. Miraculously, we made it back only 2 1/2 hours later than we we were originally scheduled. Given the nonchalance and seaming disinterest from many of the staff, I was expecting that we would not get on until much later than that.
The crew was excellent. What I did not enjoy was the food. I have taken many international flights and this was on the low end. Otherwise the trip was fine.
A good, comfortable flight with friendly crew and good entertainment options.
The flight was delayed causing me to miss my connecting flight
sadly in Basel & Naples- no jetway we had to climb up and down stairs with our max size carry-on luggage, which was not fun!!!
Apart from an email about re configuring passenger seating less than 24hrs before flying it was all good.
I was hesitant to book with a low cost airline due to previous experience but Easy Jet surpassed my expectations. I would definitely book a flight with them again! Seemless booking, upfront about baggage fees, professional, and helpful staff.
I was charged at the gate for bags I had already paid for. There was no other option. I am trying diligently thought easyJet website but making no progress HELP!
They cancelled my flight and we had to fend for ourselves to reschedule another flight. There was no staff to help all the canceled guest. Poor communication and staff. I attempted to reschedule via Kayak and I asked their staff that it looked as it was available. The guy behind the counter just told us to go online..
Very pleasant crew, working hard on a full plane. Delay by a broken seat. However crew made back 60% of the delay.
Boarding great. Didn’t eat or drink so can not comment.
Trip was completely cancelled with no other reasonable option for that day; no reason given. I will avoid booking anything with easy jet
The pilot did everything possible to make up the 35 minute delay. His communications were honest, prompt and positive throughout.
Staff were lovely. Seats could be wider/ more comfortable and late taking off
