Find cheap flights from Hanoi to London Gatwick Airport

HAN - LGW

Find cheap flights from Hanoi to London Gatwick Airport

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  • Looking for a cheap flight from London Gatwick Airport to Hanoi? 25% of our users found flights on this route for London Gatwick Airport or less round-trip.
  • Morning departure is around 24% cheaper than an evening flight, on average*.
*Average of the lowest prices shown in KAYAK’s search results for departures within the next 30 days

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Top 5 airlines serving Hanoi Noibai to London Gatwick

Scores according to KAYAK customer reviews

8.3
Qatar Airways
Overall score based on 11,213 reviews
8.3
Boarding
8.2
Comfort
8.6
Crew
8.3
Entertainment
8.0
Food
Airline reviews

"They did not let my uncle fly at all"

Pros: "No distance between passengers (covid)"

Cons: "Terrible service"

Cons: "My flight got canceled but nobody responded from flyus.com"

Pros: "Seats were ok but they often were out of vege options"
Cons: "I wanted to upgrade to business class but the process was problematic— had to be done at transfer desk not at gate — after i had been thru security ☹️ Discouraged ne from trying"

Pros: "Crew was very attentive,"
Cons: "Have all the food choice in the menu available. And add sudoku to the game"

Pros: "Crew was great. They made up for mistakes in a positive and amenable way."
Cons: "Flight was late. There was no communication about it. The flight from Joburg to Doha was late, therefore I missed my connection. The delay was not officially communicated to any of the passengers — no announcements made, no representatives to talk to at the gate — until well past the time that we should have been in the air. It was distressing."

Pros: "There are very friendly"
Cons: "Just continue the better services"

Pros: "Excellent crew, quick serving a lunch on a 1.5 hour flight."
Cons: "Just don't like all the trips to and from flights on the bus at Doha."

Pros: "Food and leg room"

Pros: "Clean, modern planes, on time, good service amd team."
Cons: "If they bump me up to First or Business class.... :p"

Cons: "Crew needs more booster, perhaps? so they can share some smiles and warm gestures like what we experienced during flight from Singapore to Doha. Ability to choose kids' meal 24 hours before flight. we don't know the avail menu, hence we ordered on outbound only, unable to change afterwards."

Pros: "I really appreciated that my bags were not lost"

Pros: "Crew and qsuite were top notch. The dine on demand is the best. One little nip pick. The crew knew I was going to sleep. It was a 1:20am departure flight and did not offer to make the bed/mattress..."
Cons: "Wish we could’ve park at the gate instead of bus over to terminal. Given Doha is their hub, should have been able to accommodate that. Also, do they update the movies every month? Still the same movies as in June."

Pros: "Flight was 80% empty, but it was amazing anyway, slept through most of it"
Cons: "Staff constantly woke me up for snacks and drinks, which is good on one hand but I was sleeping so deep that it was a bit annoying."

Pros: "Arrived early in Budapest. Good leg room."
Cons: "Not enough toilets for length of flight and number of passengers! Always a long queue. Long bus journey from terminal to plane."

Cons: "Will fly in a bit.still in Qatar airport waiting for my flight"

Pros: "Fabulous service from start to finish Excellent cabin, spacious & impeccably clean Super choice of food and drinks We travelled in the business cabin which I have to say, rivals many so-called 'First Class' products. The crew were courteous, addressing us by name and nothing was too much trouble."

Cons: "Narrow 2x2 sleeper seats are really narrow and feel much too close to one another. ."

Pros: "Confort"
Cons: "Same as above."

Pros: "empty seat next to me!"
Cons: "more cramped than akld to doha"

Pros: "Good movie selection, very friendly crew"

Pros: "Good leg space, friendly crew, excellent plane."
Cons: "This is for ALL airlines: It takes so long to get off the plane!"

Cons: "I was unable to get my food preference on line days before my trip. It kept telling me to try again. Fortunately the staff was very helpful when I got on board and were able to accommodate me. I hope not to have that same problem on my return flights"

Pros: "Excellent flight attendant service. Some of the best airline food in the world."

Pros: "I flew from Bali to Doha and then Doha to Dulles after an 8 hour layover. Both flights operated a Boeing 777. The planes were spotlessly clean both flights. The menu choices were amazing and the wine selections were very good. What made the difference was the attentiveness of the cabin crew. I would particularly like to commend the purser and the flight attendants on flight 707 DOH-IAD for their assistance and willingness to go above and beyond the call of duty"
Cons: "Flight 707 was supposed to have the new Qsuites in Business Class, so it was disappointing that without prior notice the airline switched to an aircraft with normal (but quite good) business class seating. Nevertheless, the purser and the flight attendants made the flight memorable in a very positive way."

Pros: "The food was great!"
Cons: "The way the crew member woke me up for lunch or dinner time.They tapped my shoulder and was pretty disturbed me. If good if you have a sign that we can put next to our seat if we don’t want to be disturbed while we sleep."

Pros: "Individual service, happy and natural looking crew, comfort and company aim."

Cons: "the returning flight from Doha to Chicago was absolutely old and small."

Cons: "Chairs a little too small for long flights...."

Pros: "Crew courtesy, exceptional service"

Pros: "Best service ever from the crew. Flight on time."

Pros: "Got upgraded to Business Class :-)"
Cons: "Not much of Movies options to watch"

Pros: "Very nice arrangements, the seats were comfortable, the food was delicious, and the staff could not have been more hospitable. I would be delighted to fly with Qatar Airways again."

Cons: "Seats were not very comfortable for economy class for a journey as long as these ."

Cons: "Poor choice of inflight movies"

Pros: "Everythinగ"
Cons: "Nil"

Pros: "The flight was on time. It was quiet so no boarding issues done quickly. Food was good. Good choice of flights."
Cons: "No Wi-Fi. Grew not a friendly. Seats are very hard after 6 hours. The dreamliner is already aged. The screens are in poor condition already."

Pros: "Every thing"
Cons: "Nothing"

Pros: "Qatar airlines was awesome! Comfy seat, great headrest, lots of entertainment options and decent food all on a very short flight. Would definitely fly this airline again!"

Pros: "Generally ok but not as good as other Middle East carriers"
Cons: "The leg room on this flight felt less generous than other carrier and the food was poor almost inedible. The aircraft (777) seemed much noiser than other aircraft I have flown on and the noise from the toilet flush could be heard 10 rows away"

Pros: "Overall, an excellent short flight. I was flying with oversize luggage (bicycle), which is offer a hassle. The ticket agent took care of it without issue, and it arrived safely. Food was OK. I would try Qatar for a long flight if the opportunity arises."
Cons: "Boarding was chaotic. Everyone just queued up instead of using zones, etc."

Pros: "The best service"
Cons: "Nothing bad to say"

Pros: "Qatar is not glitzy. Better than that, it was straightforward and relaxed and comfortable. Crew was pleasant and helpful."

Pros: "On time, good crew, easy connection."
Cons: "Hard and tight seats for such long night flight."

Pros: "The crew members are amazing."

Cons: "Food choices could be better."

Pros: "movies were good."
Cons: "14hour flight and you cannot give terrible food. You should know that. Although, a crew member did give extra food i request for a thing I liked."

Cons: "No internet"

Pros: "Yes"
Cons: "Excellent"

Cons: "Thanks"

Pros: "ICE"
Cons: "Attendans have been impatient, nervous"

Pros: "Amazing crew!"
Cons: "The seats were not the best and it would have been nice to have a meal other than just a small breakfast."

Pros: "The crew were awesome"
Cons: "The film choice was poor"

Pros: "Same again. A good flight and well fed."

Pros: "Amazing crew!! Lots of entertainment options. Food decent. Better than on trip from Seattle to Dubai. Check in Bathrooms kept clean on long flight We were encouraged to walk around"
Cons: "Boarding cumbersome We left Dubai late and arrived Seattle late. It was a little g flight already and the extra seat time of the delay was difficult."

Pros: "Friendly crew, extra legroom, great entertainment options."

Pros: "New york dubai seats were very comfortable. Dubai mumbai were okk. Crew was very pleasing"

Cons: "Scrambled eggs breakfast was more like a mousse and had no texture"

Pros: "Yes all things are good"
Cons: "Very good experience"

Pros: "The ecperience"
Cons: "Food was poor"

Cons: "Laptop bags are not allowed at New Delhi Airport. Only one carry on is allowed with no laptop bag. These are not Emirates policies. New Delhi airport has its own policies. Highly frustrating at that moment because these are not the baggage allowances anywhere else in the world"

Pros: "on time departures,kochi airport is great ,overall a nice trip"
Cons: "the inflight service on the flight from kochi to dubai was not good.staff seem to be hostile,and not at all courteous."

Pros: "The comfort and smooth boarding procedure"

Pros: "I liked everything! Excellent service. Great food, entertainment, and flight. Nothing went wrong. Thank you!"

Pros: "We survived"
Cons: "Plane was cramped and old. We watched all of our luggage sit on the tarmac and told attendants who did nothing. Who knows when we will get it back"

Pros: "Crew was fantastic!! Definitely will travel with Emirates again!!"
Cons: "Seats a bit uncomfortable but I know nothing can be done about that, so everything else was great."

Pros: "Every thing"
Cons: "No comment"

Pros: "The boarding was quick."
Cons: "Attitude of crew Terrible food Outdated entertainment"

Pros: "Modern spacious plane, on-board experience all fine. Flat beds in Bysiness are great."
Cons: "Boarding is shambolic - no signs, no announcements, first class passengers get herded into a large pen with the others , which leads to no reliable priority boarding. Flight was delayed 25 minutes (advised by kayak not Emirates); no acknowledgement of it - departure boards never reflected it, no announcement."

Pros: "Everything"
Cons: "Nothing at all"

Pros: "The flight certainly lived up to its reputation as being one of the nicest airlines to fly, even in being in economy. Great service, great food, great on board entertainment."
Cons: "There was an incident prior to take off where a passenger in first class had to be removed from the plane. Though it’s certainly not the airlines fault that there was an issue with a passenger, they should’ve been a lot more transparent and gave us a lot more information on what exactly was going on other then “we need to go back to a special area to get this passenger off.” Couple that with the security checks to “make sure there is nothing on the plane that shouldn’t be” and very little explanation of what actually occurred, it made for a very stressful flight. Not knowing if this passenger had made any kind of threat against the plane, or safety of other passengers... etc, it was very hard to feel safe for the remainder of my trip being left in the dark as the incident occurred in first class."

Pros: "food and entertainment"
Cons: "The non veg food got over . My wife waited , but they told they dont have any more non veg food Emirates should plan accordingly rather than doing these cheap things"

Pros: "Air vents over seat, excelent entertainment and good food, comfortable seat. this route doesn’t seem to be too full for the long Hall flight"
Cons: "No foot rest - limited ability to upgrade."

Pros: "The food was great. I like, that you can choose between different meal options."

Pros: "In flight crew were pleasant"
Cons: "I was made to pay excess luggage because my carry-on was 1kg overweight. I was very depressed because of this treatment and the ground crew in Lagos were abusive when I complained and they threatened me that I would miss my flight if I didn't comply"

Pros: "Emirates staff are polite and respectful"
Cons: "777 for travel from Dubai to Boston is not a comfortable plane"

Pros: "Only the salmon meal. I had a fish meal that was so dry it was impossible to eat"
Cons: "The bland food. Tell the chef to be more creative with cholestral free meals."

Pros: "Wasn't full so there was space to street a bit. Stewardesses were polite and attentive - checking throughout whether drinks were required (on other flights they've disappeared between food services). Good selection of films."
Cons: "Although the good was actually alright in this flight, I don't like the fact that Emirates no longer do a vegetarian meal - I have to have a vegan meal instead, which often means things are just left off (not replaced) that I could actually eat, like cheese and biscuits, or a croissant."

Pros: "Facilities excellent. Staff not quite so attentive on this leg of the trip."
Cons: "Just left to it. Not much fuss made."

Pros: "I loved everything from the food, the crew, the in flight entertainment."
Cons: "I think this is hard to fix which is the comfort level. I was not avale to sleep well as the seats were a bit stiff. But it still one of the better seats I have been on for a long flight."

Pros: "Not much. The crew were bright and breezy. Ish."
Cons: "Emirates has applied EasyJet seat ramming techniques to its A380 business Class product. As a result even the spacious upper deck of an A380 feels cramped. The seat width in business Class is the same as economy so lying on your side to sleep is an impossibility for all but the diminutive or children. It’s hard to justify 4-5 times the economy fare to sit in such cramped ‘pile em high, sell em cheap’ seats. Breakfast served just before landing at LGW was honestly the most revolting meal I’ve ever been served onboard an aircraft, and I’ve flown Monarch. Less scrambled egg than puréed egg slops with gristly undercooked chicken sausages. Ryanair would blush at serving up such lousy fare. Emirates are paring back the ‘overheads’ in business Class and its starting to show. Cheapening the product (in every sense) might work for some but if I’m going to stump up thousands I think I’ll choose an airline that treats me less like self loading cargo in future."

Pros: "Great legroom in Economy seats on A380 DXB-LGW Good inflight entertainment"
Cons: "Inflight service perfunctory Food of adequate standard Both used to be much better on Emirates"

Pros: "It was a smooth and pleasant journey."
Cons: "Menu options were somewhat limited"

Pros: "Attentiveness and kindness of staff."
Cons: "Can't transfer miles."

Cons: "Flight was 15 hours long. Vegetarian food is not provided. We were unable to select food options online before boarding."

Cons: "The seats are cramped and the food is tasteless"

Cons: "Crew were rude, kept knocking customers. no vegan meal No drinks offered for majority of flight poor quality entertainment, screen didn't work properly."

Pros: "The flight itself was great, though it was 4 hours delayed. The interface between Jet Blue and Emirates didn't work."
Cons: "I booked roundtrip flights in two legs, so Jet Blue, Emirates, Emirates, Jet Blue. The two airlines didn't seem to interface. In each direction for some reason, I was unable to check in online for the second flight, which didn't make sense (so Emirates there and Jet Blue back). On top of that, neither could give me boarding passes that would work for the other. The customer service kiosk took about 15 minutes to get this done for Jet Blue in JFK."

Pros: "Entertainment & food options, onboard service, seat width & leg room (I'm just under 6 foot)"
Cons: "N/A"

Pros: "Lots of leg room in a very comfy seat. Great cabin service from friendly and helpful cabin staff. Great entertainment options. Thankyou"

Pros: "food, comfort, entertainment, staff - very good all round"
Cons: "toilets could have been a bit cleaner"

Pros: "Generally good standard, nothing to sit about but there was a selection of recent and older films and TV, OK food and fairly comfortable seats."
Cons: "While the food was ok, there were some odd omissions from the vegetarian meals that sometimes made them seem smaller or worse value compared to the non-veggie options. Still better than I've had on some other airlines though."

Pros: "The most important thing about Emirates for me was that they had truly vegan meals and snacks for me that were actually quite good."

Pros: "crew"
Cons: "crappy entertainment screens food was a bit blah (stale bread products, slimy fruit)"

Pros: "They canceled our flight because they were over booked ,we had to stay overnight , overall very unhappy with the airline , they forced us to purchase new tickets , will take legal action against the airline"

Pros: "Emirates are always very good in every department, unfortunately for the third trip in succession on the outward journey they ran out of the main dish on the dinner menu."

Pros: "The crew were courteous on the return flight, accommodating . They took too long to retrieve trash after food and drink services. The chairs recline too far back limiting the leg room, moreso knee room of the parties sitting behind the reclined chairs"
Cons: "See above"

Cons: "The changes of the airplane"

Pros: "Nothing"
Cons: "Kayak really dropped the ball and I have lost the entire cost of the tickets AND the travel insurance which didn't do anything. What a waste!"

Pros: "The food was great and the service was good as well."
Cons: "They did not give us instant noodle when we asked for it and the seats in Economy did not have foot rest in front like Singapore Airline."

Pros: "Crews were excellent. Food was actually good!"
Cons: "More comfortable seats for long haul would have been nice!"

Pros: "Food was good. Seating is very tight. Bathrooms were clean and well-stocked."
Cons: "I smelled the breakfast food, but it was “optional” or something? We had to ask for it special; I must have missed the announcement. Don’t know why they didn’t just serve it with over an hour before we reached destination."

Pros: "Short connecting in taiwan"
Cons: "Food"

Pros: "Awesome crew, full flat seat"
Cons: "Western menu"

Pros: "Phone charging, laptop socket, nice legroom and smart recline system means legroom gets better when the guy in front reclines. Toilets clean. New aircraft, attentive crew. AIRBUS A350 IS THE BEST!!!"
Cons: "Food okay could have been better. Entertainment system excellent but television shows section could have been better."

Pros: "The ability to select a special meal prior to flight was fantastic"
Cons: "At times the flight crew were incredibly hard to hear/understand via the intercom."

Cons: "There was no provision for vegetarian food in the flight"

Pros: "The crew were good"
Cons: "Food is not good"

Pros: "Large screen, plenty toilets, good leg room, kind stewardess, great handicap assistants"
Cons: "Food can be better"

Pros: "Honestly the turbulence really did not make this an enjoyable ride. I actually could not wait for us to late. It was rather petrifying."
Cons: "The food was not great and again the seldom announcements about turbulence made this a difficult ride."

Pros: "When booking my ticket I chose a non-middle seat but when I did online check in my seat got changed to the middle/sandwiched and wasn't able to chose a either aisle or window seat due to open seat availability issue."
Cons: "Water or juice wasn't served/offered for the 2nd meal. Only tea and coffee were offered."

Pros: "Everything was on time."
Cons: "Seatbelt was too short"

Pros: "Boarding was fast and efficient"
Cons: "Food was terrible"

Cons: "The seat pitch is quite narrow makes plane feel crowded. Flight attendant does not pay attention to the request"

Cons: "I tried to book anew flight by of an emergency at home. Instead I had to fly delta home. Lost a lot of money."

Pros: "Totally filled to capacity. Am 6 ft guy broad shoulders squeezed next to another guy bigger than me. Totally cramped in middle seat. Holiday season travel. I should know better. Most challenging flight in years."
Cons: "Totally cramped in."

Pros: "I liked the crew members. They were welcoming and professional. Flight fare was very good in value for waiting a few extra hours in Taipei. I could do some shopping there while I was in transit. Nice airport. The screens of my row were not working so they restarted all screens a few times. While the screens of my row worked, other rows were not working. Surprisingly no one fixed or complaint as the screens of other rows kept off from the start to the end of the flight. I felt so sorry for others."
Cons: "Like what I said in "what I like", I think the connection of the screens/tablets had some issues. Luckily mine worked. I would be upset if my screen did not work during the entire 9 hours flight."

Pros: "good it was not a long flight."
Cons: "The crew was a bit negligent. They passed me when serving the food just because the aisle seat passenger next to me was served his special meal earlier, so they did not notice that the passenger at the window seat (which was me) had no tray in front of him when running the regular meal service. Isn't this sloppy !? Problem is that once they passed you, it's hard to get their attention, as they are always in a hurry, and not looking over the cabin just to check if someone needs something or wants to call on them for any reason, and there are no attendant calling buttons available. So you have to wait until they come by your seat again. Finally I got my meal with apologies 15 minutes later, but the experience was already ruined and the negative impression built.. Also, when departing from Taipei, the boarding process was a bit disorganized, compared with the one we had in Vancouver. As for as the entertainment, the LCD monitor at my seat was pretty worn out, with very poor contrast, making it difficult to watch a movie or read information. Same airline with two opposing experiences: Vancouver-to-Taipei very good, Taipei-to-Manila: poor."

Cons: "there was not much information at the airport, the flight did not appear on the screen. but when I asked, I get the information."

Pros: "Checking in from Manila was excellent. The staff was nice and accommodating. The food was good. The flight was on time."
Cons: "My ears were painful the whole time probably because it was a small aircraft."

Pros: "Amazing seats, Blue Label in business from Taipei -> SFO. Very courteous staff."

Pros: "Flight was not full. Airlines assigned seats pretty spread out from one another; gave you more space. Good meals and service."
Cons: "Nothing that wasn't out of anyone's control."

Cons: "Nothig"

Cons: "Everything was a joke to a West standard"

Pros: "Great service with drinks and water. The seats were super comfortable!! The plane ride was smooth. The hostess/hosts were excellent and had really nice manners."
Cons: "I like everything"

Pros: "Everything went fine"
Cons: "None. Business is good!"

Pros: "Love the air plane fly with. Seat is ok , food is better compare with Americans airline industry, but no compare with Korean airline ."
Cons: "The food is small tray , nothing special , silverware is plastic not like Korean Air or AsianaAirlines are stainless. Entertaining have a lot choice . But the screen is terrible small and old look . Can’t see clear with reading glasses."

Pros: "Easy flight from TPE to SIN. The plane was clean and the crew were attentive and pleasant."
Cons: "The plane was older and starting to show signs of wear and tear. The snacks were okay, but the meal served was nearly inedible. Limited selection of beverages. The entertainment system was slow and did not contain as much content as other international lines I've flown."

Pros: "clean.."
Cons: "The flight came in late. Its not normal. The crew did not care much and where not nice normal.. They need a fresh look at where they are going."

Pros: "It was very organized ."
Cons: "Nothing ."

Pros: "Over all it was a great experience. I dropped my boarding pass from tapi to bkk while I was at SFO the crew trade me down and gave me my boarding pass , saving me lots of hassle . I was impressed for over all service."
Cons: "The boarding wasn’t done according to seating manner at SFO . Didn’t look he that ."

Pros: "If you're seated on a row with collapsible monitor that stows like a tray as opposed to a monitor on the back of the seat in front of you, then you must end your entertainment or whatever movie you're watching earlier as the plane descends. The other monitors are played right up until the plane comes to a complete stop."
Cons: "My luggage was unlocked but the combination was locked when it landed; therefore I couldn't open the luggage."

Cons: "They damaged my luggage"

Pros: "Service on the ground and in the air was efficient, if somewhat cool and uninterested. (The exception was at checkin counter where the service was great.) options for entertainment were great. Food was decent, legroom was decent, plane was older but still decent...."
Cons: "The entire plane's group of passengers seemed to be lined up at the boarding gate - no explanation why, but they were checking ID's. Then the line just moved into the plane. I prefer boarding by rows, especially when traveling with my young son. Air crew seemed pretty uninterested in anything beyond the basic requirements of the job."

Pros: "Very attentive staff Plenty of movie options"
Cons: "Food was meh but that's common for airline food"

Cons: "Warm wash cloth must not be eliminated especially for long flights. I was not able to charge my phone since the outlet was non-functional. The flight experience wasn't that bad with the budget price of the ticket. Over-all it was okay."

Pros: "Lot of food, good entertainment selections, friendly"
Cons: "Did not appreciate the Delayson the flights, and this is annoying that you are making me type a certain amount of characters for a review"

Pros: "Great service once again and comfort seating without paying more. Liking China Air more and more every day. Stewardesses are very pleasant and food on a short 1 hr flight was quick and decent. Great sunset above the clouds!"

Pros: "The airplane was new. Nice seats and nice video system. The flight crew were very nice, professional and quite beautiful. My companion was late to board but the airline waited for him. Veryu impressive!"
Cons: "The food was typical airline food which is not very good."

Pros: "Exactly what you would want a flight to be!"

Pros: "Boarding went smoothly. Aircraft was on time."
Cons: "No beverage service before meal. No Western choices for meals."

Pros: "Overall staff was pleasant. Food was ok. Leg room was pretty tight. For a short 3 hour flight it was bearable."

Pros: "Crew was very helpful and polite. Food is decent for an airline."
Cons: "Seat size is VERY small."

Pros: "Thank god I had some good movies while I was fighting for elbow room in my middle seat, that I didn't select."
Cons: "No pre seat selection stinks.. If you wait til you are at the airport then you are screwed with a middle seat for a 12 hour flight!!"

Cons: "Couldn't hear any of the inflight entertainment. With volume turned all the way up it was still very silent!"

Pros: "China Airlines has decent food menu and on-board entertainment. Overall a good flight experience."
Cons: "I just hated the frequent delays."

Pros: "Found another flight with another airline for the first leg. Seemed fairly well organized, safe, and well run."
Cons: "Baggage didn't make the connection. It was nice that they were able to find a flight, but in this case I would have been just as happy to wait a day and not rush to a new connection, and (so far) not have all my luggage."

Cons: "Flight was cancelled, no notice, made us go off site to explore other options, no solution, booked another airline"

Pros: "Everything was perfect"
Cons: "nothing, all was perfect"

Cons: "there is little time for lay over in turkey going to Egypt one hours is not enough."

Pros: "Food and entertainment"

Pros: "Due to my religious faith I had booked special meals on Turkish Airlines. ( isegnent - Turkey to Washington DC ). Not only did the crew decline having my food reservation but they forced me to have food totally against my faith. Not sure if he airlines is biased against religions"
Cons: "Hon our food reservation Provide food as initially requested Unbiased attitude."

Cons: "Airline could not handle the two hour fog delay which led to tremendously long ticket desk lines and violently angry customers. Terrible experience for staff and customers."

Pros: "Everything was fantastic"
Cons: "Prices please low and cheaper"

Pros: "Good Food. Polite treatment of Customers. Good Luggage allowance."

Pros: "Super"

Pros: "I always enjoy Turkish airline flights but lately the quality of food is not as it used to be. Flight entertainment is excellent and boarding was smooth. Getting luggage at the airport was quick"
Cons: "I wish food would be better"

Cons: "being treated like a drug dealer at the boarding gate #312 and having passport / boarding pass checked several times"

Cons: "Late arrival from Cairo & last minute gate change added to confusion of time zone changes - was supposed to be 2&1/4 hour layover but I just made last call for DC departure."

Pros: "Crew"
Cons: "Boarding status changed straight from pre boarding to last call. No AC"

Cons: "Boarding at Ataturk Istanbul airport was happening randomly. They did not follow the group boarding like in IAD airport."

Pros: "The services was excellent."
Cons: "Delay around three quarter an hour."

Cons: "It was nice"

Pros: "Again a good solid basic service with good food well prepared and agreeably served by a pleasant staff. Thank you"
Cons: "Planes are a little small for a fairly long haul business service. Nice but small - so basic amenities."

Pros: "Efficient and pleasant. Affordable and most importantly very clean!"
Cons: "Old style lie flat (but not horizontal) seats"

Pros: "Comfortable and uneventful flight - just the way it should be!"

Pros: "The movie options and quality of the screens was excellent. That's what got us through the flight."
Cons: "The food was horrible and served at odd times. The people around us smelled really bad so we had a rough time. I know it's pout of the airlines control but it really made the whole flight difficult."

Pros: "Crew and efficiency"
Cons: "Too hot in the plain"

Pros: "The service, food, convenience of a direct flight to Istanbul"
Cons: "The entertainment system in my seat did not work (they offered to change my seat but I declined). Also the WiFi was spotty. However, I always enjoy flying with Turkish Airlines due to the excellent service and delicious food."

Pros: "Confort"
Cons: "None"

Pros: "The water"
Cons: "There was a malfunction on the aircraft after the first taxi attempt. I understand that these things happen but there was zero communication from the captain or the crew. Because there was no power, the A/C was not operational and the cabin grew extremely hot. No water was distributed, and no attempt to communicate the situation with the passengers. The pilot power cycled the aircraft numerous times, which is normal to reset the various systems, but this made many passengers nervous. Finally the issue was resolved and we went on our merry way. In short, all crew-passenger issues could have been resolved with more communication and water. Go forth and sin not again."

Pros: "Great food!"
Cons: "The aircraft looks a little old."

Pros: "On Time Entertainment system"
Cons: "Extremely cold, cold air blowing strongly for the whole duration of the flight Had to ask 3 times for a blanket but was not enough though"

Pros: "You guys are blessed and best of all of time"
Cons: "I didn't hate nothing it was the best"

Pros: "Very friendly and willing crew."
Cons: "Sound through headphones could be better. Hope to have free onboard internet one day!!"

Cons: "Headphones did not work for first half of flight. flight attendant was unconcerned. Very little legroom"

Pros: "not much"
Cons: "hostesses not so courteous"

Pros: "The crew on the plane was kind, accommodating, and polite. Free alcoholic drinks helped with the long list of negatives aspects of the flight."
Cons: "Every flight was 30+ minutes late. Crew members at the gate were consistently on their phones and delayed service substantially. Not only am I incredibly frustrated that I could not bring my laptop onboard to do work, but the fact I wasn't told until right at boarding and it took extensive time to reclaim it makes Turkish airlines on par with Ryan Air for inconveniencing its customers. At baggage claim, the crew loaded our baggage on the incorrect track, making it take even longer to receive it. Seats and leg room are sub par. As someone who is 6'3, when the person in front of me put their seat back, I was forced to take a metal bar on the back of their seat to my knees (no matter the position). I will be recommending to both family and friends that they should avoid this airline at all costs."

Pros: "Could put a bag under the seat. Advanced AV options. Food was OK."
Cons: "Cabin was too hot. I complained and they adjusted it. The seat really doesn't go back much at all."

Cons: "Noticed that you made NO announcement that you were boarding the plane whatsoever both to London and on return. NONE"

Pros: "Staff was great."
Cons: "the first flight (from Dhaka to Istanbul) was long, but great. full entertainment. the second flight from Istanbul to London had zero entertainment (the flight is obviously international and 4-5 hours long). there should be an easier way to request a vegetarian meal when i buy my ticket through your website. I shouldn't have to go through some convoluted way of contacting the airline to find if there is a veg option."

Pros: "For a short flight, it was good. The seats were a bit bigger, and the crew was nicer. The food was ok."
Cons: "Again some attitude from flight attendants. The food is average but again subpar compared to previous flights with Turkish Airlines."

Pros: "The food and movie selection was very good."
Cons: "The seat I was assigned was not the seat I had originally selected. The staff was so rude to me and behaved very disrespectful to me when I would ask for help. I had the very front aisle seat and the flight attendances kept bumping into me and my fold out tv screen. And the other passengers on board were not so nice either.. there was a grown man that was maybe in his 50's and i am a 22 year old 5 feet tall and this man shoved me back into my aisle and one of the flight attendances saw and said nothing to him."

Pros: "Everything, fast boarding, good experience overall, turkish airline provides good services for very affordable price, i am pleased"
Cons: "Airport is huge, the walk to gate 701 was long, i thought i would never get there...i think they should arrange some kind of transportation to gates like 701"

Cons: "I woke up twice due to too warm cabin."

Pros: "Everything from the greeting received upon entering the plane to the overall service for the entire flight was quite excellent and wonderful. A really nice perk was the kit given to all the passengers in economy class with slippers, toothpaste, toothbrush, lip cream, and eye mask - no airline does this anymore and it is to be commended. The food on both legs of my flight (New York to Istanbul to Nice and the return) was actually very good -- this was the second time I've flown on Turkish Airlines and I look forward to flying again."

Cons: "Announce too early boarding time, 50 minutes late for boarding."

Pros: "That it was a direct flight ."
Cons: "I usually prefer Turkish Airlines and always seek to take it in most of my travels. This time the service was not as I have been used to . Too many people were changing seats with permission from the air hostesses . The air hostesses missed me 3 times for food and beverage . They passed right by me . They weren't organized at all. I had to call them to remind them to give me some food and drink. Plus when boarding they only announced it in Turkish and not English"

Cons: "Terrible Airline- cancelled flight and rescheduled long flight leg for another day without notice"

Pros: "Clean, orginzed, professional pilots"
Cons: "Too hot, few meal options"

Pros: "Crew is very friendly. The plan is very clean and designed well and fashioned. The entertainer movie is good but the not all the shows."
Cons: "The air condition of the two planes I used was very bad. There is only one type of food for breakfast. There is no much more to watch besides movies; no sitcoms or decomntries found"

Pros: "Crew is very flexible and accomodating to individual needs Food is good compared to other airlines Entertainment is programme is good"
Cons: "The screen of the entertainment programme is too busy to find things"

Pros: "Still able to rest & crew very nice and helpful"

Pros: "The boarding was quickly. The crew very kindly"
Cons: "The seat are small. The food has a lot of salt and bread."

Cons: "boarding was horrible of both legs of my Turkish Airline. The Istanbul Airport is a total disaster and dysfunctional. Experience delays in both baggage and flights."

Pros: "the crew was waiting for us, coming from Delhi, our connection was a little tight. the luggage did not make it to ZRH but was delivered the next day"

Pros: "Everything"
Cons: "Nothing"

Pros: "Comfortable seats"
Cons: "Really poor service. Stewards didn't seem like they wanted to serve."

Cons: "Nothing,perfect flight"

Pros: "The crew were fine."
Cons: "The flight left on time and arrived at Gatwick 15 minutes early."

Pros: "Arriving before the schedule"

Pros: "Flight good, crew helpful and no problem with boarding."
Cons: "No hot food and no announcement in the Airport. Limited choice of other food."

Pros: "Although a late take off we managed to arrive 3 minutes early!"
Cons: "Nothing, keep up the good service!"

Cons: "Knees pressed up against the chair in front. Being tall means an uncomfortable ride. I was not paying £29 for an emergency seat."

Pros: "The seat was comfortable when it came leg room"
Cons: "N/a"

Pros: "That we landed safe, there was a good choice of movies."
Cons: "The seats on our return leg were much more cramped & did not have as much legroom as the outbound flight. There were no meals available for me that did not contain cheese. There were not sufficient choices of spirits & we were only offed a drink once in the flight. I have flown with BA for 30 years now. This was absolutley the worst flight I have been on."

Pros: "Fast boarding with group number priority"
Cons: "No complementary rescteshments. You had to pay and only pay by card."

Pros: "Good service, boarded quick and landed early"
Cons: "Nothing"

Pros: "The plane got from a to b safely"
Cons: "The food was dreadful. Both the gluten free and regular meals. Tasteless and unimaginative. Very dodgy landing. The time of arrival given by the airline prior to flying did not take into account the fact that the clocks went back. So our pickup was delayed. Not good at 4 am"

Pros: "easy"

Pros: "On time"

Pros: "Friendly cabin crew"
Cons: "Long delays, little communication, stuffed into a hot bus before the plane was cleaned - not allowed off the bus, no air conditioning and kids crying whilst we were trapped for a while in the bus."

Pros: "Captain kept passengers informed on everything, great flight, helpful crew, fantastic entertainment system."
Cons: "Leg room isn’t great for such can’t a long flight and the food was not the greatest."

Pros: "most pleasant flight i have had. Crew were perfect"
Cons: "nothing"

Pros: "Despite all the “delays” it actually arrived on time."
Cons: "First it was on time (this morning t-12 hrs) Then it was delayed (delayed incoming flight) Then the plane changed and was on time Then something weird happend, departure was on time, arrival was delayed by 2 hours. Of course, officially there was no delay as departure was still on schedule - but “departure” just means everyone is boarded and plane door is shut, you could still be sitting on an empty stand on the tarmac for two+ hours. Complaints ensued. Captain rerouted plane. Back on time. Arriving at LGW is ridiculous - only 3!!!! THREE! Border nazis manning passport desk for entire south terminal, there must have been at least 700 people queueing. So that delay of 1 hour plus still occurred just within the airport. #ThisIsBrexitBritain #BrokenBritain #PeopleJustDoNothing #NothingWorks #AlexCruzIsACunt"

Pros: "Nothing"
Cons: "The complete lack of help from BA staff after I missed my flight. No helpful suggestions at all when I asked for guidance. Just 'the flight is closed and there are no more seats left today'."

Cons: "They kicked me off the flight and I missed my husbands performance"

Pros: "N/A"
Cons: "I understand the flight was delayed because of the thunderstorm, but even then, the boarding process was horrible, at the airport they didn't know what was going on and people could board with no logic. It's also unbelievable that with a flight with such a delay, where we were told that at the gate that there was a limited amount of food on board, whatever was available (even water) was not kindly offered, but was on sale only."

Pros: "Nothing. Delayed. Waiting around a lot. No satisfactory explanation."
Cons: "Delays. Poor communication. Disappointment that you can now count on BA to be worse than just about all other airlines."

Pros: "My first domestic flight with BA for years yet the service imo has got even slicker and better. From check-in to boarding to disembarking and all ahead of schedule, I doubt if I would fly domestically with anyone else."

Pros: "Disembarking"
Cons: "Late"

Pros: "I recently had a difficult time returning to Italy and the part of the journey handled by BA was excellent. They were kind and helpful."

Pros: "Last minute flight (booked 4 hours before departure), one way, economy, for €99 from Amsterdam to Edinburgh via Gatwick. Long layover at Gatwick (around 3 hours), but I had much work to do anyway, so time went faster than I realised. Not sure if this was the case at Schiphol, but at Gatwick had priority security queue as a BA customer."

Pros: "It got me to where needed to get to. First flight in 12 months that wasn’t delayed."
Cons: "Poor value for money. The food & drink selection (that you have to pay for) is abysmal. UK Border is a joke, 20+ passport desks but only 2 are ever occupied, ePassport gate DOESNT work (won’t eork if you have kids). Zero f**ks given. #BrexitBritain #BrokenBritain"

Pros: "Crew and drink selection"
Cons: "3/4 of a sandwich for afternoon tea beyond a joke Barcelona lounge not great"

Pros: "Mostly the crew made me feel welcomed. They were polite and courteous, when I ordered hot food, they advised there would be a delay, but promptly delivered it after. When they forgot my drink, they did not seem put out to get it for me."
Cons: "When I boarded, I was asked by a lady at the gate how many months I was pregnant, I felt her manner could have been more polite, and that, since she had noticed I was pregnant and I was quite tired, I might have been given a bit of priority to get to my seat, but I was stood in the queue and had quite a wait."

Pros: "The crew were very friendly, and the flight was smooth and on time."
Cons: "Boarding was a nightmare. There was not enough room for people to wait, no queuing in place nor priority boarding. We were in row 19 (so mid way through the plane) and by the time the refreshment trolley got to us a large majority of the food AND drink was sold out - seemed very strange!"

Pros: "Nothing. Not one redeeming thing to say. What a shame."
Cons: "Everything. Massive delay, but not that much as it was JUST before the threshold (by 5 minutes), cheats. Radio failure was the excuse, followed by crew change - yeah, right, not buying that one - more like radio was fine, but crew wanted to chip off work early and avoid last flight (common tactic for a demoralised/unionised workforce). Border is still broken at LGW. THIS is Broken Brexit Britain."

Pros: "Flight was punctual, left on time and arrived in Gatwick early."
Cons: "Took 2 hours 20 mins to be offered in flight catering on a 2 hour 30 min flight. Next time will be bringing my own food and drink."

Cons: "Flight full takes longer time for boarding . But staff was nice and efficient . Lots of leg room comfortable chairs."

Pros: "The team on board is always trying their best and work hard to make it comfortable."
Cons: "The flight was delayed for almost an hour after boarding which isn't the end of the world but to sit on the plane is worst than waiting for it. They had one disabled customer who screamed all night and to be honest, again, not much you can do about it but it kept everyone awake on an overnight flight. Would've been nice if they had handled the customer."

Pros: "Nothing"
Cons: "Terrible catering Seat comfort horrible worse than low cost Lounge overcrowded with no seat and no food left"

Pros: "Dealt nicely"
Cons: "Not much different that cheap airlines"

Pros: "The flight was one hour delayed however the captain was extremely good in 1)explaining in details the reason for the delay (air traffic control and parking slot issues) 2) allowing us to take pics in the cockpit! It turned out to be a memorable experience! In terms of customer care, it doesn't get any better, thanks captain!"
Cons: "Delays are never good...."

Cons: "Price"

Pros: "Nothing - I arrived eventually."
Cons: "Undue stress, over booked flight, lost luggage. Zero customer service. Will never fly BA again."

Pros: "We landed and I could get off the aircraft. The flight was early - although it meant my transport was late."
Cons: "Check in process chaotic and little information. Why does he in flight menu not have any gluten free options other than crisps or cake or fruit? Would you be happy with this on a 3 hr flight?"

Cons: "M&S Food menu is limited as it is - they then also run out of most items and couldnt serve passengers on a 5 hour flight.."

Pros: "The crew were pleasant and polite. Energetic, good ambassadors for BA."
Cons: "The plane was dirty. My tray table hadn't been wiped down in a long time, and the prior passenger's used flight socks had not been removed from the drawer. The pillow was laughable - - flat as a pancake. . One of the business class lavs was out of service. . This was an overused 777 desperately in need of a refurbishment. And don't get me started on the ridiculous 2-4-2 seating in business class. How does BA think it can get away with it, when competitors offer 1-2-1?"

Cons: "Very bed I will never use this service iny more"

Pros: "Clean plane, efficient cabin crew, very slick boarding."
Cons: "Nothing to make it stand out from the other providers(Flybe, Ryanair, easyJet) as all complimentary offerings have disappeared."

Pros: "Punctual"
Cons: "Seats broken..no free deink"

Cons: "We were asked to check in our luggage as there was not sufficient space in the cabin which obviously delayed our plans of getting a train to other location from the airport after lading as we had to collect the bags etc"

Pros: "Plane left on time and arrived on time. Went up and came down again without any fuss. Cabin crew were efficient."
Cons: "Boarding took too long. Whilst I was travelling posh at the front of the aeroplane, why not fill it up from the back? I would be quite happy to be the last one on board."

Pros: "Polite considerate staff and more comfortable aircraft."
Cons: "Shame there are no free snacks or drinks on board anymore."

Pros: "Checked in online and very quick bag drop at MCO."
Cons: "Awful food both for dinner and breakfast. Choice of chicken curry or cheese and tomato pasta but had already run out of chicken by the time we were served. Menu doesn't seem to change from one year to the next.Bread bun like a rock, salad uninspiring. Breakfast equally disappointing with a dry bagel and a couple of breakfast bars."

Pros: "Considering all the delays and cancelled flights (due to fog and all London airports closing) this flight was good."

Pros: "Excellent staff"
Cons: "There is nothing to dislike about BA"

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COVID-19 information

Safety measures for airlines flying from Hanoi to London Gatwick Airport

Airlines flying from Hanoi to London Gatwick Airport have enacted additional safety measures and adjusted policies to better accommodate travellers. Policies vary by airline.

Heightened sanitation

Daily cleaning, installation of cabin HEPA filters on flights from Hanoi to London Gatwick Airport

Mandatory masks

Masks required on board, masks provided on flights from Hanoi to London Gatwick Airport

Social distancing seating

Middle seats unavailable to book on flights from Hanoi to London Gatwick Airport

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